Samsung India Complaints & Reviews

Hello. Samsung phones have always been reliable when it comes to budget Android smartphones. With that credence, I had purchased Samsung M30s on the 29th of September, 2019 from Amazon. Recently, after the Android 11 and OneUI 3.1 software update, there have been a lot of issues with the phone.
First thing, just seconds or a couple of minutes after connecting to WiFi / Data, the phone switches off automatically. If you don't turn on the WiFi and data, the phone starts rebooting just when you open an application. While rebooting, the phone gets stuck at the Samsung Logo, and never starts. Many tutorials online suggested a factory reset.
But, android's recovery mode itself failed to start, even after holding the volume up button and the power button as directed by Samsung's technician.
The technicians at the service center told us that the issue is with the motherboard, and will cost 7-9K inr since the warranty has expired. To my surprise, I came across the issue just after a couple of weeks/ months after the warranty expired.
Having purchased the phone of a reputed brand, like Samsung, for Rs. 14029, I expected the phone to function reliably for at least a couple of years. However, to my disappointment, I am forced to shelve out money to get this repaired or buy a new device. I would like Samsung to refund.

I have attached 2 pictures of the smartphone with its box, and the amazon order invoice.

Hello

I have the charging issue for my samsung M51 that is under warranty period.i have visited customer service center nearly 5 times. Everyone they will say there is no spare part to repair and come back in 7 or 10 days. They made me to visit their service 5 times within last couple of months.

When I asked to take order or give me acknowledgement that spare part is not available they denied everytime. They even don't provide job sheet details

Today I called customer support and next level of escalation. They said that service center should register my complaint and provide job sheet even though spare part is not available. They should order the part and fix the issue within 3 days

But when I visited the service center, it's again the same old story they will repeat

No responsibility or commitment towards their job .just bluffing the educated people also

Service center :
Above Maruthi showroom
Kakatiya Nagar, Mehdipatnam, Hyderabad, Telangana 500028

Hi, I am Vignesh from Chennai, kindly note I have bought a Samsung refrigerator in the year 2017 and it was running well for 3 years after that it started to give trouble and we informed the customer care and the technician arrived and informed us that the board need to be changed and we have also changed it twice or thrice within 1 year with around big cost and recently again refrigerator is not working and we have called customer care for service complaint in the month of April'2021 and due to lockdown service person came in the first week of may month and the technician checked the refrigerator and told that board need to be verified from the end so he took the board and after 1 week another new technician came he just fitted the board again and said no problem in board and we need check the compressor whether any issue in it or not so we will come back in couple of days and after another two weeks another new technician came and he checked and told there is wire disconnection in it so we need to raise a ticket to the samsung company whether we can solve it or not so we waited for 15 days and again we called the customer care and told its been more than 2 months and there is solution from your end and they responded just like that we cant resolve the issue so you need to buy a new refrigerator and disconnected the call. So I kindly request you to provide a solution for this issue.

Model Code: SAMSUNG 253 L Frost Free Double Door 4 Star Convertible Refrigerator
S/N : 03T64PAJ201020L
Purcahse Date : 31/05/2017

My samsung m31s mobile is motherboard complient before 2 months.. I go to the samsung service centre rajapalayam and registerd complient... But not anyone solution... Worst service..

First Name :Maruthi
Last Name :L
Email Id :maruthi.[protected]@gmail.com
Contact Number :[protected]
Request type :TV replacement request
Product Model Number :UA32TE40AAKBXL
Product Serial number : 0DTB36TR501402F

Hi team,
I have ordered TE40A model Smart HD tv in Samsung shop application on 26th june. I have received the Prouduct today and samsung engineer came for installation. while installing engineer noticed that there was deffect in display. Grey patches moving on the panel and many ants are inside moving in all over the screen it's clearly visible there was an issue. Service engineer removed the TV and kept back he suggested there was a issue so request for the replacement.

We are attaching the image and videos for reference.

so we are requesting you to Kindly Replace the product at earliest.

Respected Sir,

I want to draw your kind attention to the subject of "poor customer care service" of Samsung MY AC APPLIANCE. They told me that they will come to repair it within 2 days, but now it has more than 8 days to follow with their customer care.

Therefore, I kindly request you sir please take an action properly as soon as possible & solve my problem. For this, I will be eternally grateful to you.

Thanks & Regards
Manoj Kumar
+91-[protected]

Hi Team,
I bought Samsung Level U 21/09/2020 in this lockdown period ( May'21) mu device started giving me trabouble today I had visited your Dharwad, Karnataka Service center they denied to repair it nor for replacement nor they are giving me written confirmation letter.
Pls look into this case or else will for Consumer court.

I wish to file a complaint concerning the abrupt behaviour of Technician and guard at your Samsung Mobile Service Centre, Branch-Rajkumarganj Mirzapur Darbhnga Bihar.
I visited to the branch for Pick up my repaired mobile After service center call. when I wanted to In the Center 01pm, I found that the gate was closed. I requested to let me in but suddenly the guard started screaming at me. He treated very badly with me. Secondly the Technician was too hot and told me you're an ### .

Been Mailing someone called - Janki

I have not got any call or update anyways... Please note:

1 - We were all told all thru that there was a water input from outside hence the part got damaged.
2 - I spoke to the engineer who came to my house today and I place on record that I have made a video recording of this. They are clearly telling me that the water leak was from within and not from out.

So its been all lies to extract money from me.

Anyways I took my machine today and paid 6500 INR Aprox as you held me ransom and needed money. I will give you 24 hours to sort this out else i will put the videos on all social media channels exposing SAMSUNG.

#SAMSUNGCaughtLYING
#CHEATINGSAMSUNG

Please look for these # Lines and the video I will post.

Thanks
Sonia

I have bought an Samsung S21 Ultra on 20th Feb 2021, none of the offers that were shown to me before purchasing the device were made redeemable for me. I was shown a bundle offer of Galaxy Watch and Buds, it wasn't given to me. I was shown an insurance offer which said I'll get insurance for 2 years which costs around rs.7999, but I wasn't given that too, when I tried to contact servify team, they insulted me and said that if you wanted insurance you could have bought it while purchasing the phone. I was shown the Times Prime membership offer, I was provided with a coupon on 31st March, valid till 30th April but the coupon was already expired on 31st March when I tried to redeem it. I was provided with a 20k voucher 23rd Feb 2021 which had a validity till 15th March, but it was an expired coupon too. I'd tried using it in February but it said it is expired. I've raised complaints and have called up Samsung more than 50 times since February. they are just pushing it ahead saying the coupon has expired and we can't help you. They have also said I wasn't eligible for the offers but then when I take them through the case saying I've already been given the coupons but they were already expired when I received them. Now they are trying to push the Times Prime membership offer on Times Prime support, they want me to contact times prime for this.
Following are the ticket numbers for your reference:
1917834 for 4K Coupon Code
1930606 Times Prime membership
1921231 Wrong insurance provided
1922008 Redemption Issue ( I was given a lot of excuses and after a month I was told I'm not eligible)
I've been following up religiously since past 5 months but there is either no update or wrong information given each and every time I call.

Sir, on dated 09.05.2021 a complaint registered for replacement of refrigerator Samsung 192 liter, vide complaint no. [protected] through mobile no.[protected] and I have already been so many calls to the customer care of the company, but no satisfied answer receive with them. the problem not resolved by the company/dealer. sir i want the replacement of the refrigerator as soon as possible. My mobile No. [protected], [protected], [protected]

I have purchased a samsung refrigerator in 2014 (Details mentioned below). The fridge has stopped working, and i came to know that there is an issue with compressor.
I have lost invoice copy and warranty card. I have already tried to get the copy of invoice from dealer, but couldn't find. I know, it's a mistake from our end. But, samsung customer care & their technician both have confirmed that they have all the details (Incl. Purchase date & owner's information etc.) with them.

Even though, they are asking for the invoice to claim this under warranty. I would really appreciate if someone from samsung team takes responsibility and help us to claim the warranty.

Refrigerator details -
Serial no. : 03244PAF504171K
Model No.: RT27HAJSARYITL

Thanks in advance for the help.
Contact Number: [protected]

Respected Sir
I want to draw your kind attention about the subject of "poor customer care service" of samsung
smart tv. They told me that they will come installation within 2 days but now it has 4 days to buying the smart T.V. They are postponing the installation by tomorrow. Therefore
I kindly request you sir please take an action properly as soon as possible & solve my problem. For this I will be eternally grateful to you.
Thank you

My new AC installed in February 2021, but not working at this time.

Already explained More about these issue after updating my M3o s i got Restart error after 6 month they told this board problem i have complaint more than 1 times ..There is no response from Samsung Customer Care. i am go to nearby service center and told that claim id customer care side told we will forward supervisor call but they do it more than 5 time i will report . as below i forward my complaint mail.

Automatic restart issue occur after October update in samsung galaxy m30s per day it restarts about 10 to 20 times, I’m sure its because of software update, because after the update most of the users facing restart issue. I got these issue more than 6 months first time I go to service center they will say please wait for further update thought next update it will rectified . but noo….. Then the updated was released when the warranty period is completed is official update we got from Samsung members that why we go to update while you having error means why you releasing the update. i think really its cheating actual i suggest my friends and family to buy Samsung products because of its quality and brand. 1 year ago my friend bought new phone from Samsung its Samsung M30 it really working nice. after that i strongly recommended and trust the Samsung product and buy Samsung m3os its also m series . but i am really disappointed because i raise complaints via Samsung members login and communicate through whatsapp chat you guys simple saying please update and go to the nearby service center after taking these steps we are not rectified our issue while i am searching in Google i am really shocked and have bad opinion about Samsung. i have 2 separate Samsung phones and I am not using m3o s that much there is no severe software, gamming and un necessary apps. now the service center says
please change the board its cost Rs, 5500 after that my family members not to allow me to buy Samsung products. its not only in M30s its in most of the M series models sir. so many consumers complaining in the community tab, but there is no proper response from Samsung So many users getting afraid to buy Samsung mobiles after this update, after seeing the community tab..please do help on this issues to take immediate actions, so Samsung name will not be damaged by Samsung users!! .I strongly recommended you guys take action regards these. because i never expected this from Samsung now i really got disappointed and totally vexed. now i am not able to take screenshots from my mobile i have all proof when i will got these error and how many times i will contact you and complaint regarding these .please take necessary action. i trust it will be resolved in case its only option to change board means consider these is not consumers fault and make discount in PCB price, actually I am managing more than 123 mobile for our workers i have strongly recommend and faced lot of issues but always i recommend my workers’ if any fault in your device please contact authorized Samsung service center but now its really shocked what is your point now. Yesterday i went to nearby Samsung service center and cliam these issue.
Claim Id :[protected]
Model: SM- M307FZBDINS
Thanks for your time.

I m very tense because I purchased Galaxy m 31 phone.it is manufactured defective. So please return or replace

My mobile has defectpower/overheat while whats app video call within 10 to 15 minutes and it gets stopped.I visited samsung centre jammu twice on 220621 and 240621 but they are unable to resolve it. The set is within warranty.As such it may be replaced and the old set may be kept for research work.I am not in a position to visit your centre of and often.
With regards
surinder kumar raina
mob no [protected]
mob no[protected]

I had purchased Samsung F12 device from flipkart on 7/05/2021. From beginning I am facing problem in my phone charging.It show me cable charging instead of fast charging.Then I visited to Samsung Authorized Service Station they checked my phone and told me that your phone has a water damage but my phone doesn't came in contact of water or any liquid substance.Then I called customer care to complain about that particular service Station and they suggested me to visit another Samsung Service Station. Then I visited to another service Station they checked my phone and told me that your charging circuit is not working properly we have to change it. After it they checked into system to update information they found that first service Station has made phone out of warranty but my phone is in warranty.Then I contacted to customer care they told me that they sent a mail request to service station and they will response in 24 hours. I complaint on 26/06/2021 at 6 o'clock but i haven't get any call from customer care, I have to called them again and again.And finally they told me that you have to pay for your charging circuit.Why should i pay for? because my phone is in warranty period and not damaged by liquid.This is worst response from Samsung, I can't believe that Samsung is responding like this.

A 31 mobile purchased on 21/07/20. In first week of june it was found that it is not chaging. Repaired by contai seviving centre. But very next day once again not charging. Deposited the phone at Sandha Mobile, Belda, repaired by contai service centre and delevered to me on 30/5/21. But on 29/5/21 it was found that it is not charging. How 3rd class your service centre is and how 3rd class your phone quality is. Within 1 yr it is not functioning. Key pad also sometime not functioning.
Today deposited the phone at Sandha mobile. Either repair it properly or replace it.

Respected sir,
sir i bought a Samsung curd master refrigerator model no.04BK4PBNA00859B . in SOWNDARYA SHOPPE ( A UNIT OF SRI RAMA MARKETING ). dR.NO.96/8, main raod, NARASANNAPETA.SRIKAKULAM DIST. AP..contact no. [protected]. your company giving an scheme is upto 20% additional cash back ..when i bought the item iam asking the scheme offer they will be told iam giving a gift for instead of scheme sir...but till today they will be not given gift and not given your scheme offer so many times iam going to the shop asking give company scheme offer sir for my product asking like that sir. but they were not giving sir till today...so please take an action sir ...other wise iam giving a complaint through judicially...please take responsibility sir...take an action on sowndarya shoppe in narasannapeta shoppe mall...