Samsung India Complaints & Reviews

Assigning of service request to ur engineer, who is not connected to my address--resulting in delayed service.

I want proper person to be deployed for quick and effective customer service.

my address is: Flat NO.301 Haritha Residency
Jawaharnagar-Gandhinagar, beisde PRAGNYA IAS Academy
near Ashok Nagar X roads, HYDERBAD 500020.

Service request:[protected]
My address is Flat NO.301, Haritha Residency, beside Pragna IAS Academy, Jawaharnagar-Gandhinagar, Hyderabad 500020.(near Ashoknagar Cross Roads, near Indira Park).
Though I have informed my new address while seeking samsung service request, it is assigned to your engineers pertaining to different area of operation. It is assigned twice to a wrong person, who is not willing to attend the request. Likewise, one day is completely wasted in getting the refrigerator repaired.

Had the assignment of service provided to right person, the service would have been completed and customer's day would not have been wasted waiting for the same.

I think consumercomplaints.in is a one of part of fraud companies that's why nothing happen on my complaint action Samsung.

I got repaired my samsung galaxy A 9 screen diplay before 10 days and due to there poor craftmanship while repalcing display combo, my phones firstly front camera and next day back camera stopped working .
Now they are asking to replace the camera which is very costly a
already I have incured Rs.8245/- vide their invoice # UE 1706 dated 20201112.11.12.2020or display and further Rs 17000/- is not possible.
It was there fault and why I should pay for there mistakes.
Company should say to there service centre for recrification at company cost

Pawan Kumar Kala
M#[protected]

I have purchased a Samsung Microwave from Samsung Website.
Purchase Date: 6th Nov
Delivery Date: 12th Nov
Complaint raised: 13th Nov

I have made over 12 calls to customer care, posted on Twitter, support email, posted online, service india head and even CEO.

They asked for images and i have given them all pictures + invoice and also engineer's report who came to install.

multiple follow ups but no response.

Product cost: 14600 INR.

Please help resolve by either getting a refund by returning this or replacing with new one.

I`ve bought Samsung Galaxy Tab S7 (LTE) from samsung shop app on 29th October, I had to cancel my on same day. But they couldn't cancel my order and asked me to reject it from courier. I have rejected it on 3rd November and the product is returned to warehouse on 10th November. The order ID is [protected].
Today is 26th November and I still haven`t got my refund back and it is not even initiated yet. I mailed to customer care and even called on toll free. They said they will return it in 5-7 days but still no refund. They will always ask me to wait for 48 hours but nothing happened.

Request you to help me with this.

I tried to place my order of Samsung Galaxy f41 on 8th nov. 2020 but the order was not placed but the money was deducted. I have complaint about the same to customer care service of the samsung including CEO complaint desk but the customer care simply skipped the matter. My amount is not refunded yet. I have given all the proof of payment deduction and called nearly 20 times to customer care service regarding the same but they are simply skipping the matter by speaking that we are forwarding your issue to higher authority. They asked the proof of transaction which was provided immediately on the same day but they are simply doing fraudulent things. I an having all the recordings with the customer care service agent. I can give the name of some agent as Rahul, Harpreet, Priyanka etc. I have transferred the amount by phone pay and complaint there also and came to know that the amount is credited to the samsung only (merchent). I have sent that proof also to the samsung customer care service but the amont didn't refunded. This is the fraud things happening in samsung. I would like to draw the attention of the higher authority of the samsung India that please look over the matter and save the credit of samsung India. If the things will be the same a time will come when samsung India will be in the first position of fraudulent in India. I have sent the mail to CEO desk also but no action yet.
Please revert back if the samsung India is still having any ethics.

I bought a Samsung phone on 29/09/2020 and on 23/10/2020 i got a official update from samsung after updating my phone stops on samsung logo while booting when i contacted samsung service centre they tolde that the board is damaged and i need to pay rs9000 for replacing it
My Phone got damaged after the update from samsung then how can they ask money to repair it
When i posted this on a facebook community many users came up with same issue and some of them got it repaired for free because their phone is under warranty and some of them had to pay money
It is very difficult for me to repair a phone for 9000rs in the current situation
Please help

My order No. [protected]
I received the refrigerator in damaged condition. After complaining product was reverse picked up after 15 days. Now another 15 days passed they didn’t bother about refund the amount.
Order placed on 25th October 2020.
Reverse pickup done on 14th November 2020.
Thereafter no body responding to initiate the refund process

Hi.. this is nija from blore... i had purchased samsung s10+ mobile on july 2019.. i hav taken extended warranty also.. and i hav almost spent 70k on this process... i took my phone to the authorised service centre at malleswaram bangalore for battery replacement... they claim dat they hav replaced bt i am not getting any battry backup... along with dat they hav changed the screen as well which i dint had any problem with screen... and now its causing me many problems like screen brightness, battery back up, netwoek issues, data problem, camera quality etc... i tried n number of times to communicate with customer support people and till date no proper response from them... and now for the same reasons again i took it to service centre and now rhey hav changed the mother board also... and literally they hav scrapped my phone taking all original spares and they hav put refurbished items... pls do help me out with this...

Regards
Nija
[protected]

I have ordered a SD card of Samsung from Amazon in 2017 it stop working within a year, many times i tried to contact with Samsung but they not respond me.
On package they written 10 year warranty but when i go the website of samsung it says we cannot find your product or invalid serial number.
Amazon Order no.[protected]
Invoice No. DEL[protected]
Email Address: [protected]@gmail.com

Recently dated 29th Oct 2020, I have purchased a Samsung M51 smartphone from Samsung official online store with an exchange. I have received the phone via BlueDart. As per the scheme there was instant cashback if the payment is done using an SBI credit card. During the purchase of the above-said smartphone, I used an SBI credit card but did not receive a cashback even after fulfilling all the terms and conditions. Also till today, the said order is not getting reflected in my samsung.com account.

While talking with the customer care of Samsung, Initially they told me that "you will get a cashback within 24 hours" but till today I have not received any cashback. Whenever I tried talking with customer care, I always got unacceptable answers and they were mixing the cash back with exchange value of my old phone which is not correct.

So I kindly request you to check in this matter. I will be happy to provide any further information required in this matter.

I placed an order for Samsung refrigerator (RT37T4533S8 Top Mount Freezer with Twin Cooling Plus 345L) on 21st Oct, 2020 (order #[protected]). I received the order on 31st Oct, 2020. On 1st Nov, 2020 Samsung installation engineer came and unpacked the refrigerator and noticed 2 dents on the right side of refrigerator. He took photos also and asked me to contact Samsung customer care and raise a request for replacement. I called the same day and raised a complaint (Request No: 1793676) and send 15 different photos as requested by helpdesk agent. I called Savex but they denied help. They asked to call Samsung only stating until they approve the request we can't replace. Again I called Samsung but the helpdesk agent asked me to wait for 24-48hrs and concerned team will get back. When I asked to connect to supervisor or any higher authority, he disconnected my call. Its 24 days now and my issue is still not resolved. I got a call last week Thursday stating my refrigerator cannot be replaced as per Samsung Policy. I was shocked to hear that. I have spoken to numerous people from Samsung in the last 3 weeks and not a single person told me that. I have been only told that your case is under investigation and concerned team will get back. Once investigation is over only then it can be replaced. I had escalated to Service Head India and written email to CEO and got replies stating that issue is escalated and it will be fixed. Not a single time anyone told me that refrigerator cannot be replaced. After wasting so much time and effort in escalating and following up for more than 3 weeks, I now get to know that all was in vain. And the worst part is they offering me Rs.1000 as compensation to keep the damaged product. Can you imagine that? I was furious to hear that. Do Samsung think I'm a beggar? I spent almost 25k already eating outside for past 24 days because there was no refrigerator so cannot keep any vegetables or fruit. All the leftover food had to be thrown out as I couldn't store. Leave apart all the mental torture I had to go through following up and speaking to people who were least bothered to help and just kept disconnecting the calls. Samsung such a big company and for them to treat their regular and corporate customers like this is a "SHAME". They don't pick up calls or reply to emails or provide any assistance. This is worst customer experience ever...

I have purchase Samsung Handset from Amazon on 14th Aug. Samsung delivered me a faulty handset that have intermittent issue ( Sim Card not accepted ) at initial Samsung denied that this handset error and ask me to check with telecom service provider.
When i started facing issue with other sim then i request again to check and Samsung service team done software update.
Since this phone is faulty i again face this error.
My phone is in service center from more than one month recipt attached.
Samsung team keep me engaged on their tricks and finally they accpet that service center also face the same issue.
Now Samsung accepted they deliver me faulty handset and telling me that they will repair it.
My question why i have faced this mental trauma and humilation to accept this error.
when phone is faulty deliver why repair i need refund or new phone

Led tv not working since two days. the display is having problems. 43"SAMSUNG DB43J LFD MONITOR HSN CODE[protected]

I have been suffering sound issue as well as connectivity issue while calling as well as Listening music.how ever I m using it with Samsung Galaxy S20 Ultra as 2.5 month old . I visited Saheed Nagar Samsung care, they waited upto 4 hours . And I m sorry to say that, Samsung conducting service center with out amenities just like as road side company.like that I have been visiting 3 no.s Service center but not getting any solution but getting false statement from their Technical dept as " Issue is not produced "

In spite I have recorded video as evidence purpose having issue with Galaxy Chinese Ear buds live from Great Samsung . It was shared with Samsung Service Head, Samsung Ceo and honourable court for file a case.

I could not attaching video was recorded by me against their Universe No. 1 Technical dept...shamed ...

Dear Sir

I would like to share bad experience on your Samsung product galaxy buds live after using only 1 month from date of purchase
Just listening music through ear bud live when I turned to right, it goes to disconnect of one ear buds which was recorded by me by my other device for evidence purpose

However Samsung technical dept told there is no issue found after wasting 20 days with mentally harassing just like a Fraud company...I could not believe how samsung cheat like 3rd grade of company.

I felt guilty to using Samsung brands S20 ultra Samsung refrigerator, Active 2 watch. Really feel as foolish to use 3rd grade company like as Chinese.

Here I can sharing recorded video for evidence purpose while happening issues sound and connectivity problem.

This is not fair as well as expected from Samsung. Therefore I m going to claim consumer case and putting case through honourable court in first track with complete evidence along with Electronic media.

I ever loose confidence from Samsung because cheater fraud company.

Thanks
Your Faithful ly
Ajaya Kumar Routaroy
[protected]

Dear Sir/Madam,
I purchased samsung mobile G780(S20 FE 256 GB) - [protected] on 9th of November from Sukanya store - Ludhiana. From 1st day facing some serious issues but ignored earlier thinking new mobile can have some issue but later on it will improve. Below are the details of the problem faced
1. There is too much heating of the phone which is not bearable
2. Touch issue of screen. /screen is vibrating and some time touch is not working. In fact in last 12 days it has increased only
3. While making business group by selecting contact numbers in whatsapp it was observed too much rolling over of the contact from top to bottom causing big loss of time.
4. Battery is draining very fast and hardly lasting 7 hours inspite of very less usage

This phone has costed Rs 48000 plus and such type of serious problems are not acceptable.

I request you politely to resolve it at earliest.

Regards
Rakesh Chaubey
Cell No. [protected]

Dear Team,

I purchased a new Samsung s20+ on 2nd Nov 2020 via order id [protected]. The product was defect on arrival and I was given a DOA certificate on 16 Nov 2020, certificate no is [protected]. In the DOA it was clearly mentioned that I will get a replacement product delivered at my home, the eshop customer care also confirmed me the same. I submitted the DOA against my case id on Monday.

Since than it is one way communication, i am regularly calling samsung e-shop and tried to escalate my case using various options avaliable on Samsung care website. So far I have not recieved any response or commitment from Samsung. They just telling me that there internal department is not responding and as soon as they respond, I will be updated. They are also not commiting to any resolution or timelines, they just told me that there is no update.

I need a swift action and delivery of my replacement product ASAP.

I have taken samsung S9 plus from flipkart and TRUECOMRETAIL is the seller..
i have trusted and took the mobile...now it gone to the worst...as i never expected.. from Samsung
all my display was gone and to take the new display its charging around 20, 000...as we can buy the new mobile also..i think.

i have purchased the mobile exactly last year..and this problem in my phone is occuring from 1month..
i have gone to local showroom they told no problem it was fine..but now they told that display gone it charges 20, 000...