Samsung India Complaints & Reviews

Hi,

I sent many emails and made multiple phone calls so far since aug 24th and i don't see any better response than we are looking at your request and you will get back to you. I escalated the issue to headservice and then to india ceo team but still my issue is hanging with them and all i hear is that they will get back to me but no response yet. I wonder if they are even looking at my request. I handed over my phone at their tolichowki, hyderabad service center on aug 29th (Attached the service request from service center after receiving my phone) as per their instructions so that they can expedite my issue. After which i have not got any update from them. I have repeatedly called and emailed customer service and informed them that my work is getting affected as i do not have a proper phone. I actually asked for a replacement or a refund as all the parts in my phone are already replaced and the problem recurred. When i had an issue last time, their supervisor team had assured me that if the problem occurs again, the phone will be replaced.

I would like to understand what is taking so long. Either, they should replace my phone or refund my money or just give a clear response so that i can take this further.

It is almost a month now and still i haven't heard a response from any of their senior executives yet. I have never seen such irresponsible customer service from one of the top brands. I must say samsung is losing all the trust which i had over the years.

The below are the requests they raised when i contacted them.
[protected]
[protected]

I sent them an email on monday, sep 21st 2020 for the last time but as usual there is no response yet from them.

I do not want a new s9 plus phone as it is outdated and cannot trust how long it will run for. I need my refund of rs 63300 which was incurred for my phone with the 2 years interest since i bought it along with rs 6000 for screen guards which had to be replaced whenever i had to give the phone for repair at the service center which is 4 times to be precise. I will better buy a different brand phone as their customer service is incapable of addressing my requests.

Thanks,
Sanjeev

I ordered samsung note 20 ultra through samsung website on 15/09/2020 with deferred exchange option with my old samsung galaxy s9 plus (8gb/64gb). My order id is [protected]. I received samsung note20 ultra on 16/09/2020. However, samsung exchange partner cashify never reached out to me. Samsung had communicated in their mail that the exchange would get initiated within 2-3 days of delivery. I sent many mails to samsung customer care to take action to pick up my old phone. But they haven't done that yet. I have raised complaint numerous times and got many assurances, but to no avail. Samsung seems to just be interested in duping thousands out of customers and no caring about them post purchase.

It is very pathetic to see the way samsung is handling a loyal, high-end customer like me. I want strict action against samsung for this.

I bought Samsung M30 mobile last year. I have been seeing the camera issue for the last 7 months. On checking online in samsung forums, this issue seems to be with the mother board and camera. As the mobile is under warranty, I gave the mobile to Chrompet service center. They are rejecting warranty as the display is slightly cracked and it will not be covered under warranty. I asked the rep to change the display for a cost of 4500 Rs. The rep accepted and said, the mother board and camera will be covered under warranty.

After 20 days, now they are saying it will cost Rs. 13, 000 for service. I bought the mobile for Rs.10, 000 and service coat is Rs. 13, 000. This will happen only with samsung. Please order samsung to cover the mother board and camera charges as the mobile is still under warranty.

Purchased the tv - ua43nu6100kxxl on sep 2019 from flipkart and faced with led bleed issue. First flipkart and then samsung replaced the unit 3times for the same exact issue. No after months, the same issue has happened, and now samsung found an excuse stating it is not a complaint, but a default thing of the led. The discoloration was apparently bound to happen and the earlier replacements where done for some totally different purpose. While the issue is same. Ironically enough, the same was confirmed by the technicians and engineers who visited multiple times and even by the quality management team at samsung. Now when the time elapsed, they conveniently framed the case as a casual thing and asked the the customer to keep the product and denied service or any action.
Vijay

There is a weird issue i am facing with this product. The touch is not smooth as it supposes to be but this is not the main problem. The phone touch works as it supposes to work when i am using the phone while holding it in hands but when i am trying to use it while putting it on a flat surface the touch is not responsive at all. It may be a hardware problem of any sensor may be grip sensor is not working properly but i didn't expect this from samsung. Also when i compared the colors of this phone with other products of samsung. The colors are quite faded and dull. While i really appreciate the amazon technical support team as they run diagnostics on my phone and as soon as they realized there are some issues they are providing me a replacement. But samsung you sucks..! I recently brought a51 also but there is no issue with that product. I think it's some bug or glitch or software or hardware issue with a21s. Please watch the attached video if you don't understand the problem i am facing. And now that samsung is not even letting me to put it on its forum.

Dear sir/mam,  i had bought samsung m31s model (Sl no. Rz8n82be1gb, imei : 354076/82/257779/9, 356186/69/257779/1) on 04.09.2020 from samsung shop. From day 1 onwards there was over-heating issue at the top-front end of the mobile and thought that it would subside in few days, however the issue was not resolved and it  persisted. 
After one week o[censored]sage there was hanging issue in-addition to the previous heating issue. Afterwhich, had contacted the samsung support on 11.9.2020 and they instructed me to visit the nearest service centre (Tvs electronics limited, puducherry, pin:605013) for which they had sent a link for booking an appoinment.
Following the same, i had booked an appoinment on 11.9.2020 at 3.00pm (Proof attached) and then visited the service centre at the booked date & time. But, to my surprise they did not allow me and they told that the service timing is only from 10am to 1pm & didn't allow me inside the service centre.
Again, i had booked an appoinment the next day on 12.9.2020 (Proof attached), but again they did not allow me with the reason that the token got over and said the phone heating is a normal issue.
Finally after a long struggle, i had met the service representative at service centre on 17.9.2020 and they tested the phone and gave me back within half an hour but my heating & hanging issue was not at all resolved. Then, i went again the very next day on 18.9.2020 and asked for a replacement, but they refused and said that phone will be in observation for 2 days with them and asked me to contact the samsumg toll free number for replacement.
Then, i had contacted the toll free no and the support rep who attended my call asked me to wait for a day and said they will resolve the issue else we can proceed with the replacement. But even after 4 days, i didn't receive any call from the service centre. 
After a long wait, today on 22.09.2020 had called the service centre and they told me that the phone is in normal condition and there is no heating problem of that sort & asked my to collect my phone. Following which, i went to service centre and got my phone today on 22.09.2020.
But to my surprise within an hour o[censored]sage, was able to observe the heating issue and was very much shocked to see that the issue was still present. It was overheating the moment we turn on the wi-fi and i couldn't speak calls even for few mins which was the same issue from the day 1 since my purchase.
If i turn on the wi-fi, mobile data or auto sync or play any facebook videos it just heats up to the maximum which is hazardous to my health. Also, after everytime i use the phone for calling it is causing me a severe head-ache.
I am totally frustrated by your service centre  (Tvs electronics limited, puducherry, pin:605013) for they didn't even hear the issue properly and did not diagnose my phone properly. It was a very irresponsible act from the samsung service centre and the whole team. I am not at all satisfied with the service given from samsung side. 
It is causing a severe physical and mental stress and could not concentrate on anything else. If the phone is working fine, there will not be any need for me to approch the service centre repeatedly. I bought the samsung m31s model after reading several good reviews and my friend has bought the same model and has no issue with this phone. However, i was even able to use my phone properly from day 1. 
Hence, it is pretty clear that the product which i have has some manufacturing defect and i can no longer wait for any more services. Please find a way to replace this product as early as possible. You quick response in this regard for resolving my issue is highly solicited.
Last two reference complaint number given by samsung support helpline 1. [protected]. [protected]

Thank you

I am facing the same problem in my samsung plasma tv, i don't know what is the going on with this company they are always saying that the whole panel has to be changed.in 6 years, 2 panels of my tv has been changed (Each of rs. 35000.00) which is an extra cost for me after paying the purchase amount. But every time i am facing the same problem. If the product was defective then why do they launch it in the market and sale it to us. I am requesting the company to don't play with our money and emotions because this is totally harassments for the customers who are buying your products and also requesting to return the amount of the product because their is a manufacturing defect in your product.

I have a samsung a50 mobile phone under warranty bought in feb 2020. On 22 sept it stops charging.
I went to qdigi service centre, c-34, rdc, rajnagar, ghaziabad. They told me that charging port got damaged because of dust and it is not replaceable in warranty, so i have to pay rs. 700 for the repair and it will took an hour to repair. I agreed on the amount and after repair i made the payment of rs. 700 through paytm.
Then they gave me a bill of rs. 1150 and asked to pay rs. 450 more. When i asked the reason of increased amount in the bill first they told me that the prices of the parts are increased and they gave me old prices. So according to them the prices are inflated from 700 to 1150 in just an hour.
After some time they said that the amount of 700 was told to me by mistake. These people are very rude and unprofessionals.
I had to pay rs. 450 more to them.

I have ordered one black color galaxy buds live. However, i need to change my color to bronze. Upon enquiry with the customer care executive, i was told that i have bought it in the offer of note20 ultra and thus, i wont be allowed to change the color. I have a strong complaint against such policy of the samsung. I am buying something in offer that doesnt mean that its for free. I have paid full amount of consideration for buying a phone and against such buy, i have been given cash voucher of rs.10000 which could be redeemed on selected products. When i have selected the product, then any change within that product must be allowed to me as a normal buy for the reason that i have made the full payment of such product (May be through voucher which is equivalent to cash) and samsung is not giving anythng to me for free. Kindly look into the matter and allow me to change the color.

I Purchased Samsung mobile A 31 in June month of 2020 from croma retail & Today 20.09.2020 my cell phone got bent automatically. samsung not giving reply

Complaint ticket number : 1710118
Cancelled order number : [protected]
Date: 30.08.2020

The order was placed and then cancelled with samsung india directly.
Instead of sending the refund they have delivered the product without consent and now not refunding saying that it is not in the policy to take back the unused, seal packed product

I bought a samsung refrigerator this year in may and it started making loud noises in june. I lodges many complaints and the company sent two service men twice... Both times they said it is beyond repair. It is also causing sweating. And the parts of the refrigerator were also missing (The filler tray) since the beginning. I have been wanting a replacement since it's under warranty and no body has followed up. The service guys don't take my calls and nobody reverted back. This kind of service is not expected from samsung at all. The brand is trustworthy and that's what i thought and bought the fridge online but it's pathetic now! Please look into the matter is possible or the next step will be to go to the consumer court.

Regarding the s20 device which i received on july 26th 2020. I activated the device on july 30 2020. After using it for 2-3 days i observed the mobile is getting overheated while the camera is used and also while talking. So raised a complaint on aug-3 and asked for pick up. They didn't respond to the pick up request, none of the service center people contacted me.

After few days i raised a second request, this time i received a call, but i was not available on that day so asked them to come another day. Without even my notice they canceled the request. Then i raised the third request, the same got repeated so i visited the service center although situations are not good outside.

After visiting service center, people there observed the device, measured temperature while recording video and confirmed its getting over heated but not ready to take mobile. They tried convincing me saying s20 mobiles are getting heated like that only, and nothing is there to do from there side. After some arguments they took the device, saying you need to contact customer care people in parallel. Later they just closed the request saying the device is working properly.

I am not ready to accept the solution and argued with multiple people (Customer care and service center people) to recheck. After multiple follow up's (For one week) with service center manager and call center they confirmed there was an issue with motherboard.

Again after multiple conversations with call center people they connected me to the supervisor, after a couple of discussions with the supervisor, he connected me to samsung head office and he took one week to validate documents and to talk with his head. Now he is saying the device cannot be replaced. For all the above data i have call recordings.

Again after 1 week they came back and saying temp is 40degree, as per the guidelines until mobile touches 48 degrees temp they won't consider it as an issue
Any person cannot hold a gadget of 40 degrees. I can feel heat when i hold the device.

My mobile is in service center from past 1 month and yet no conclusion they are not able to tell yet issue is present are not.

Every day i am spending min 1 to 2 hrs in talking with this service center, call center people.
And guy from samsung head office he never respond to mails.

Imei number : [protected]

I have purchased this costly headset for better use. But within 10 days, when headset was connected to laptop, i got up, wire pulled little and it's pin broken down.

The warranty is denied for this saying physical damage. But the part was very soft, broken down because it's designed strength is very less. I did not had good experience by paying more.

Other rough and tough headsets i am using now doesn't break in similar scenario.

Dear sir/madam,
There is repair in my washing machine, i made a complaint on aug 11th after two weeks engineer visited and said some part are required and left.
He said with in week he will get the parts and replace.
After 10 days without visiting he closed my complaint.
Again on 5th september i raised the same complaint and again i came to known the complaint is closed without attending.
On 18th sep i have raised the complaint again,
You should understand your problem since last 1.5 month we are washing cloths by hand.
Please some one take action against such bad service in samsung.
Compliant numbers are:
[protected]
[protected]
[protected]

Dear Sir,

With very high hopes I have purchased Samsung Galaxy M31F on 6th August from Amazon and received it on 7th August. I started using it and it also worked for a few days without any issues. 2 days back the mobile has gone for a toss and not working anymore with a black screen. With huge disappointment, I visited the service center and the technician has confirmed that the mobile has an arrival defect and it requires more than a month to fix the same and he is also unsure about the time of completion. Since the mobile has been identified as an arrival defect therefore I am not at all happy with this hence requesting you to refund or replace my mobile immediately.
.
I now lost the trust on Samsung, seems Samsung is making money by selling the defective products - I bought 2 same mobiles on the same day and both are having an arrival defect .
Now They are playing with customer emotions. I want to take this issue to the next level, I was cheated with Samsung. The Samsung service team cancelled my request without any intimation and Samsung people are ignoring my pain and making me fool with their email replies .

I have ordered for Samsung S20+ cosmic black 128 gb on samsung shop online site on 08 September 2020. I have used an amex credit card with emi option to pay for the same.
The transaction was successful and the order was approved by the samsung with order Id [protected].
initially they gave me a delivery date on or before 16 sep 2020. After placing the order i have tried to track my order. But there is no change in the status. After couple of days also the status of order or shipment is displayed as approved only. I have raised a complaint ticket multiple times also but the service team and back end team of Samsung are telling me that there is huge demand for Samsung s20+ and it might get delay. I have all the emails exchange and voice records with the Samsung service team. Everytime they say that they are going to deliver my product on or before 16 sep 2020 But the final day has come but stil there is no change in the status of my order [protected]. On 17 sep 2020 I have received a call from samsung team saying that they're sorry for not delivering the product and it will delivered as soon as possible. But this time also they're not sure about the delivery date of the device.I work in Indian Navy and I have to leave for work on ship by 25 sep 2020. after the 25 sep 2020 i will not be at my home to receive the delivered product or i can use product. I requested the Samsung service team by explaining all this but still there is no response from them I have complained this on their official Twitter account. I have called the customer care every day. But still today there is no change in the status of my order or any response from the samsung service team.
I felt very bad because of this service by the samsung india even after paying that huge amount for a flagship phone.

Hello team,

I have given my samsung a50 for repair to service centre, guna. Haven't recieved any response yet. Also when i had visited the centre associates were very rude and ask me to come after 6-7days. As parts are not available with them, within a year of purchase my screen display was gone and not working properly, i want a full refund else a new smart phone.
How long will it take to repair a smartphone?
No secondary phone was provided by service centre why?
Pfb service centre address and look into this asap.

Thanks
Vikas
Guna m. P 473001
Mob.[protected]

I purchased samsung mobile phone model a50 - white, serial no (Imei no) [protected] from v2 marketing shop, ghatkopar east mumbai on 26/5/2019
In the month of march i statrted facing problem of audio jack phone mode problem, phone charging was very slow. Due lock down i took phone to samsung service centre at 102, neelyog square, rb mehta road, ghatkopar east, 400077 in the month of june, lady sitting there (I dont know her name), she told that i have pay rs 150/- so they we can open phone and see if this is covered under warranty else i have to pay reapiring charges she was not in mood to listen to me

Then again in the month july we approched same service centre this time they said warranty period is over you have to pay repairing charges

In between i was not feeling well so matter got delayed

Again on 13/9/20 i called samsung call center on[protected], i had 3 rounds of discussion with samsung 3 different tele executives they tried to resovle issue over phone by giving different solution but it did not work phone problem is still there

Then again on 14/9/20 i sent them mail on support. [protected]@samsung.com reagrding my complaint till

Different reference numbers of my discussion with samsung are as follows

13/9/20 ref [protected]
15/9/20 ref [protected]
15/9/20 ref [protected]
16/9/20ref [protected]

The mobile phone was purchased in the month of march 2020.in may 2020 the phone has stopped working and due to covid situation and strict lockdown the phone was given for repair in july 2020. The phone hardware was damaged so the service executive has informed us that we will get the replacement. Instead of replacement we have received the coupon which is valid in samsung store only. My point is if i have bought the phone through online platform why shld i buy a new fone from store which doesn't have features as my m31 in same cost. Why shld i pay extra money. I have escalated the matter to ceo desk of samsung and they have promised me resolution in 48 hours. From last month atleast 10 times i gave written an email to ceo desk but not getting response. It this a way samsung india is dealing with customers. Highly unsatisfied customer. Feel like why i have opted for samsung products.