Samsung India Complaints & Reviews

Dear Sir,

With very high hopes I have purchased Samsung Galaxy M31F on 6th August from Amazon and received it on 7th August. I started using it and it also worked for a few days without any issues. 2 days back the mobile has gone for a toss and not working anymore with a black screen. With huge disappointment, I visited the service center and the technician has confirmed that the mobile has an arrival defect and it requires more than a month to fix the same and he is also unsure about the time of completion. Since the mobile has been identified as an arrival defect therefore I am not at all happy with this hence requesting you to refund or replace my mobile immediately.
.
I now lost the trust on Samsung, seems Samsung is making money by selling the defective products - I bought 2 same mobiles on the same day and both are having an arrival defect .
Now They are playing with customer emotions. I want to take this issue to the next level, I was cheated with Samsung. The Samsung service team cancelled my request without any intimation and Samsung people are ignoring my pain and making me fool with their email replies .

I have ordered for Samsung S20+ cosmic black 128 gb on samsung shop online site on 08 September 2020. I have used an amex credit card with emi option to pay for the same.
The transaction was successful and the order was approved by the samsung with order Id [protected].
initially they gave me a delivery date on or before 16 sep 2020. After placing the order i have tried to track my order. But there is no change in the status. After couple of days also the status of order or shipment is displayed as approved only. I have raised a complaint ticket multiple times also but the service team and back end team of Samsung are telling me that there is huge demand for Samsung s20+ and it might get delay. I have all the emails exchange and voice records with the Samsung service team. Everytime they say that they are going to deliver my product on or before 16 sep 2020 But the final day has come but stil there is no change in the status of my order [protected]. On 17 sep 2020 I have received a call from samsung team saying that they're sorry for not delivering the product and it will delivered as soon as possible. But this time also they're not sure about the delivery date of the device.I work in Indian Navy and I have to leave for work on ship by 25 sep 2020. after the 25 sep 2020 i will not be at my home to receive the delivered product or i can use product. I requested the Samsung service team by explaining all this but still there is no response from them I have complained this on their official Twitter account. I have called the customer care every day. But still today there is no change in the status of my order or any response from the samsung service team.
I felt very bad because of this service by the samsung india even after paying that huge amount for a flagship phone.

Hello team,

I have given my samsung a50 for repair to service centre, guna. Haven't recieved any response yet. Also when i had visited the centre associates were very rude and ask me to come after 6-7days. As parts are not available with them, within a year of purchase my screen display was gone and not working properly, i want a full refund else a new smart phone.
How long will it take to repair a smartphone?
No secondary phone was provided by service centre why?
Pfb service centre address and look into this asap.

Thanks
Vikas
Guna m. P 473001
Mob.[protected]

I purchased samsung mobile phone model a50 - white, serial no (Imei no) [protected] from v2 marketing shop, ghatkopar east mumbai on 26/5/2019
In the month of march i statrted facing problem of audio jack phone mode problem, phone charging was very slow. Due lock down i took phone to samsung service centre at 102, neelyog square, rb mehta road, ghatkopar east, 400077 in the month of june, lady sitting there (I dont know her name), she told that i have pay rs 150/- so they we can open phone and see if this is covered under warranty else i have to pay reapiring charges she was not in mood to listen to me

Then again in the month july we approched same service centre this time they said warranty period is over you have to pay repairing charges

In between i was not feeling well so matter got delayed

Again on 13/9/20 i called samsung call center on[protected], i had 3 rounds of discussion with samsung 3 different tele executives they tried to resovle issue over phone by giving different solution but it did not work phone problem is still there

Then again on 14/9/20 i sent them mail on support. [protected]@samsung.com reagrding my complaint till

Different reference numbers of my discussion with samsung are as follows

13/9/20 ref [protected]
15/9/20 ref [protected]
15/9/20 ref [protected]
16/9/20ref [protected]

The mobile phone was purchased in the month of march 2020.in may 2020 the phone has stopped working and due to covid situation and strict lockdown the phone was given for repair in july 2020. The phone hardware was damaged so the service executive has informed us that we will get the replacement. Instead of replacement we have received the coupon which is valid in samsung store only. My point is if i have bought the phone through online platform why shld i buy a new fone from store which doesn't have features as my m31 in same cost. Why shld i pay extra money. I have escalated the matter to ceo desk of samsung and they have promised me resolution in 48 hours. From last month atleast 10 times i gave written an email to ceo desk but not getting response. It this a way samsung india is dealing with customers. Highly unsatisfied customer. Feel like why i have opted for samsung products.

I am highly disappointed in purchasing refrigerator from the samsung shop online.
I placed an order at a samsung shop online and purchased the following product.

Rt28t3483s8/hl top mount freezer with digital inverter technology 253l
Imei/serial number: 04dt4pbn802207, order date - 06 sept, 2020
Order id: #[protected].
I received the above product in damaged condition (It has dent in 5 places in the refrigerator body). Damaged product have been inspected by respective representatives and i claimed for replacement. He asked me to register a complaint in samsung online shop (Tollfree) itself.

I registered a complaint asking for replacement or refund. Complaint number: [protected].

It's been a week and no action has been taken on the reported issue. I am highly disappointed from the response i got from samsung on the whole.

If you cannot replace the product, refund my money (Rs.22490/-) back asap. I am pretty sure samsung is going to lose customers because of its poor service. Amazon replacement service itself much quicker than samsung. I would have bought this on amazon itself.

I wanted to get this product from the samsung shop itself, but i am suffering a lot now.

I purchased a grey colour Samsung 6 kg front loading washing machine on 14/09/2020 from Bajaj Electronics, Chintal, Balanagar showroom vide Invoice No 1230/20/S-4228. . It was delivered yesterday and the technician performed the demo and installation. After that I didn't use the machine. But I found that it is too small for my family and wish to exchange it for a samsung 7 kg front loading washing machine. Kindly help.

I have purchased a refrigerator 4 years back and now it's not working and came to know that it's an issue with compressor. I have lost my fridge bill and the samsung outlet is also closed now from where i have purchased.

It was a direct samsung outlet and it's closed now...
Now the service engineer is not considering my product under warranty. But my product is covered 10 years warranty. It's mentioned on my fridge - 10 years compressor warranty.

Even manufacturing year of my refrigerator is 2014 and
Service engineer is also aware that it's within warranty...
But he is asking bill copy to work on this request...
I can share you the serial no and compressor number etc...

Serial no : 09414zaf600837h
Compressor no : nc1a43klb/sic
Model id : rr2115tcarx/tl

For issue related pictures;
https://drive.google.com/drive/folders/1m08DxLCsECvajoileqDBWb-Co4iSyuT3?usp=sha...⇄

So what's the solution for this issue?

Problem from the service provider repaired service in Bhatkal. From more than a year, refrigerator is unserviceable, repair services provided was not upto the mark. Last month person named Rajesh (mob no: [protected]) two times visited for repair but just charging servicing amount 2000 & 2nd time 2500, but repaired equipment conditions unchanged. Both the times he just charged the repairing amount without valid output.

I was having problem with my samsung galaxy a50s (Motherboard issue). It is in warranty. And submitted phone for repair on 19/08/2020 in samsung service centre goregaon west.
Service centre excutive assured me of giving coupon worth rupees 22999 as company not having motherboard. Once they called me to receive coupon. But when i went to get that coupon they have printed less amount in the coupon which service centre people mistake. And now they are just giving dates. If i will not get my coupon in 2 days i have to go to the consumer court. And file the petition.
Tax invoice no. : t61/5052/19-20
Date of purchase: 2/11/2019
Model no. : sm a507f a50s 6+ 128gb+prism crush black
Contact no. : [protected]
Customer name : vinayak morvekar

I have purchased samsung galaxy a31 on 31 august 2020, on day 13, 12 september 2020, while charging it start sparking at the port site, i removed the plug for charging point and leave it, for this issue, i talked to samsung chat on same day, they said visit to nearest samsung service center, i visited on 14 september 2020, and tell my problem with that phone they said its is a physical damage we can't cover it under warranty, as i requested they said we will talk to higher authority, after one day, today i receive a call from service center, they said sir u have to pay for this,
Now my concern is that, what is my fault, it's sparked while charging. It could be a blast of my phone or something like that, what should i do, i used to think that samsung has good customer support system, but they, disappoint me 2nd time, i lost several hours to get the issue resolved, but can't get a solution.
I requested u to either replace this phone or refund it as early as possible. Thanku

I went to samsung store in Belgaum above Sangeetha mobile store.
The timings outside of the Samsung store were written as 8am-6pm
The shutter was half shut.
When I went inside and explained my problem, he referred me to a lady.
The lady in a casual and lethargic way asked me to come tomorrow in the morning.
Despite the timings written outside I was not provided the service even though I came on time.
The lady did not have a professional conduct at all and expected me to understand her laziness.
Kindly keep a professional environment in the service centre.

Mobile no : [protected] (of the store)

I had purchased samsung mobile from poorvika mobiles private limlited raja kilpauk chennai 600073. Invoice no gsi/east/13735 dt 17/01/2020.
The mobile was not working and given for repair on 07.09.2020 to service centre drb enterprises, chitalapakkam chennai 600064. Bill no [protected]. While giving, service centre checked all and agreed to repair with no cost from me and given ten days time for collection of mobile. Firstly they checked by loading software and told me to wait for some time for observation. Again same problem was there auto restart and immediately shutdown. They checked whether the fault is due to water and any other not covered in warranty. Finally concluded to do free of cost since it is the manufacturer defects. Finally acknowledge the mobile for repair and agreed to repair (Fault due to mother board) without charges both material and labour cost. We checked in internet such samsung brand mobile is often auto start and shutdown due to mother board problem. Even they changed mother board same problem is coming after 3 months.
Today i had enquired about the status they told different story that fault is due to customer and cost is be bourne by me.
Surprise to see after thorough checking in service centre for more than five hours now they are telling this putting blame on me (Customer).
Again i had checked the same brand in internet lot of same complaint exists.
So kindly replace my mobile with new one with warranty starting from date of handing over of new piece
Or therwise refund my payment towards my moble purchase rs 21100.00

We bought Samsung refrigerator last year. Now we went to home for 2 months and when we came back, refrigerator was not working and we called customer care support.
Technician came and told gas is finished refill is required we agreed, next day another technician came who told leakage in coil in fridger and suggested to replace, we agreed for same as well he told 3800 Approx charges and we ended up paying 4309 Rs.

While technician was here, Refrigerator starts giving loud sounds and technician (Mr. Harish) told compressor is gone now and need to change, which is under warranty, From that day no one is responding from Samsung.
Service request number: [protected]

With all the respect and love Thank You to Samsung but here i am for a complaint against your service center and services.
Sir/Mam my phone was fall down from chair from my pocket. after that my phone screen was cracked and that time my phone is on Working conditions like charging, Calling, Sound Everything is ok but my display is totally damaged so i decide to go my nearest samsung service center here they told me your phone is ok but we have to change your display kit and if any other issues are find we call you and inform about that issue so after some time they call me that your phone is repaired no other issues are found so please collect your phone.
I go there service center and Pay Approx 4k Indian Rupee.
Main Problem starts here
After Using 6 to 7 Days i found an issue.
My phone is at 25% Charged and i plug-in charger for Charing suddenly it's overheating and go to 1% charging. in just 1 min of time and i unplugged my charger. here i notice after cooling down my phone. my phone is not powered up.
i go immediately to service center and i told Everything but their behaviour was changed they took my phone for one day and told me we call you if we found an issue i waited for one day and i go to service center they told me nothing and say we can't fix this but i am damn sure they can't even check my phone. i told to there engineer sir atleast check this phone may be it's your fault because my phone is working superbly after fall down and after serving its not working properly.
So that's the issue problem is that service center engineer not repair my phone properly that time i am in 90 days of warenty.
I have Bill, and Service Center Address
Please Help me. Atleast they check my phone and repair my phone other they have to pay for my phone.

This is with reference to the complaint number: 1694294.
Regarding the samsung product which was delivered on 24th aug’2020 which was ordered on 17th august’2020.
When i opened the box the product wasn't sealed and also the phone has third party applications like candy crush, trell, mis takatak, dailyhunt, sharechat, snapchat, amazon etc already downloaded. As soon as i switched it on, it was heating very badly.
I have been a regular customer of yours and most of them in my family use samsung mobile.
I didn't expect such faulty products from a renowned company like samsung.
I have almost called 50 times to the samsung customer care since 24th august’2020, and haven’t received any solution for the same.
Every executive of samsung customer care is giving me false promises since last 15 days and i have not received any call back or solution yet. I am highly disappointed with the services of yours as i trusted the brand and the outcome is pathetically disappointing. I will make sure nobody from family and friends uses this product.
I haven't seen this worst service by any brands yet.
It has mentally tortured me now.
I want refund for this product at the earliest.

Maine 32k ka samsung ka A70s new mobile purchase kiya tha 6 month k baad mobile sofe se gira band hogaya fir maine service centre me diya unhone bola ki display gaya hai 9k lagengey maine bola change kar dijiye fir jab wapas lene gaya to unhone bola iska mother board bhi chala gaya main wahi pe shock hogaya ki sofe se mobile girke mother board kaise chala gaya or mother board ka price 13k hai ab meri help kijiye please ye baat 26 may ki hai jo ki mobile warrenty me bhi tha or main ye chahta hun ki ya to wo mera mobile repair karke de ya exchange kare mother board kaise kharab hua iska jawab chahiye

Hello,

This is with respect to the order id [protected] which was placed on 6th august 2020. The product was not there in the store hence, after waiting for a week, i cancelled the order by calling on customer care. I received firve emails from different people on 14th august as (Everything is in emails):
Dear nikhil,

Thank you for reaching out. This is harpreet from samsung shop support.

With reference to your concern regarding cancellation please be informed that order #[protected] has been cancelled successfully on the portal.

We have raised a refund request for your order and it will be initiated within the next 48 hours.

The refund will reflect in your original mode of payment. This typically takes between 5-7 working days for debit card, net banking and wallet orders and between 7-21 working days for credit cards.

Kindly contact your respective bank for emi cancellations (If any).

We deeply value your relationship and hope to see you at the samsung shop again very soon.

Best regards
Harpreet

I waited for more than a month considering it may take max. 21 days for payment via credit cards. To my surprise and shock, when i contacted samsung after a month, they said cancellation only happened on 1st sept. Meanwhile, my second emi was already deducted by the bank and therefore, amidst this covid when everybody needs money, i was deprived of may hard earned money by samsung on time.

After multiple calls, now i receive the following email on 14th sept.:

Dear nikhil,

Thank you for reaching out.

This is with reference to your order id [protected] on samsung shop.

We have initiated refund of inr 62932.61 /- on 11 sepagainst your order.

The refund will reflect in your original mode of payment. This typically takes between 7-21 working days for credit cards and 5-7 working days for debit card, net banking & wallet orders.

Kindly contact your respective bank for emi cancellation (If any).

We deeply value your relationship and hope to see you on the samsung shop again very soon.

Best regard
Harpreet

Same email but you can see the harassment i have faced as it has been more than 1.5 months and because of samsung's lax and poor attitude, my money is still stuck and i am on verge of losing the third emi.

I would like to state that this was a case of harassment by multiple people notable tanveer, harpreet, suryaprakash, priyanka, rakesh, rahul, sheetal kashyap. Hence, i am seeking full refund within 48 hours in my bank (Not the initiation because as per emails that was done on 14th august which i was told by tanveer today that was a hoax and was not initiated. Wow! Samsung is now harassing customers this way).

Further, in this covid scenario, i am still at loss of money of nearly 63k which samsung should compensate as well besides the refund. I seek compensation of the same amount along with the gst/interest which samsung reportedly will pocket. Hence, totality of rs. 62932.61 + rs. 62932.61 + gst/interest of two months.

I am raising concern here before seeking pil and consumer grievance portal. If i am not given the above within 48 hours, i will take necessary legal action on the case of harassment by multiple samsung employees, wrongful communication of cancellation of order and misleading the customer.

—
Best regards,
Nikhil taxak

I purchased a Samsung refrigerator (Double door frost free) in 2013. Now it has stopped cooling. On registering complaint, service engineer visited and told to change the pcb and relay but over phone now they are replying that the parts are not available, and purchase a new one.

Dear samsung management i gave my mobile samsung c9 pro for display damage replacement in ruby techno services, vijayawada, andhra pradesh, they said product is not available now it will take approximately 4 day's to come product from supplier and said it will cost around ₹6500/- so i initially paid ₹5000/- in advance till now more than 30 day's didn't get call from service center then i called and asked about my mobile work complete or not they again stock is not available it will take four more days so i waited and called after four days they said stock arrived but we can not give warranty because colour is different of display board to mobile then i said how can you say like that we came to samsung service center only for genuine products and warranty of products if not warranty available we can take service from unauthorized service centers then the tele caller said with reckless and rude words we can not do anything i[censored] don't want take your mobile. Is it proper way to deal with customers even after we spend thousands of money and many days waiting? Kindly make staff learn some behavior to deal with customers. Hope samsung team act wisely and get trust from customers