Samsung India Complaints & Reviews

Colling problem has been a major issue with the product one year post. I have complaint twice on social media since the last year. See my complaint posted there

#samsung i cant understand the inaction and a blind eye that your service team has been putting on a recurring complaint on my refrigerator. Ever since year post purchasing the double door dual inverter product in aor 2016 the product had regular cooling issues due to extreme condensation afyer working fune for a few days and then it again drops to normal. The pcb has been replaced twice, every six month the service enginner from bijnor come to visit but their inability to identify and diagnose the issue is visible as they can't get it repaired to the extent it demands. O have already spent one-third of the total cost of the refrigerator in terms of repair and service visits. We cant tolerate this any more and demand a replacement. While im okay to deduct the time when refrigerator worked okay as the valid depreciation but not more than that. The customer experience team was constantly in touch with me for a month and have suddenly disappeared since the last 2 weeks with no replies

I recently complained to the service head and the case has again assigned to a service enginner which at this stage is not what i want. I want a replacement now and im firm on this as i dony have the patience to spend money on this faulty product which the service team cant repair even after 3 years where always the problem. Has been the same but different solutions were provided-pcb repair twice leading to wastage of money already
"

Snapshots of the complaints attached. Post the visit by enginner he confirmed colling sensor issue and thermostat problem. Now after spending more than rs 7500 which is one third of thr total mrp is it worth to carry with this faulty product?

Gave my mobile for repair at hazra service centre for some touch fault for which service centre replied that repair or part replacement will be done as its in warranty on 25 june 2020 after 15 or 20 days when i send my staff they said screen was broken so you will be charged for it i refused to pay as it was not broken from my side they said they will replace it free of cost and now they are regularly delaying is releasing phone. Every other day they are asking for a day time.
I am attaching document issued by them.

It is with great pleasure that we are able to offer you a position at samsung electronics co ltd. As a electronics engineer. Your reporting date is17th october 2020. Having accepted this position, you have made an agent with to begin work and your acceptance constitutes your thorough understanding of the terms of employment, duties, compensation and starting date.
You got 77.7 rating in your telephonic round & you are selected on the package 4.60 lac/year, you have to complete your bond security in date of today. Your bond security amount is rs 6800 inr it will be refundable after 6 months bond.

You have to send your digital signature & form.

Kindly revert on the same mail as a token of your acceptance.

We at naukri services are pleased to have helped you in achieving your career goals and are sure that you will make a superb addition to the company. We wish you good luck and much success to you in your new position. If you have any questions, please call me at any time.

Thanks & regards
Naukri team
Mobile number of fraud [protected]
Name rajeev

I had purchased a mobile phone "samsung a30" from electronic gallery dt. On 20/08/2019. There was a problem occurred of power button and i bring this phone to samsung service center. The said that internal screen is proken and they asked for 4000/- rs. For this. But phones screen was working and i said that the issue is of power button only not screen but they denied. My phone is in under warranty yet and they are not sorting out my problem. I bring this phone to service center on 07/08/2020.

No 6. Big veg box needs a replacement as the present one is broken.

Hi consumer court
On 07.08.20 friday i purchased samsung 860 pro 2tb ssd having serial no s5g7nc0n501648 from amazon online, order # [protected] for rs 39000. I havs tried registering this samsung 860 pro 2tb ssd serial no s5g7nc0n501648 in samsung web-site and however it is showing no warranty
Samsung ssd 860 pro 2tb,
Production date 10:05:2020,
Purchase date 07.08.20
S/n s5g7nc0n501648
Amazon purchase order # [protected]
Purchase amount rs 39000.00
Model no (Mz-76p2t0)

I have attached herewith bills, invoice,
While the product showing 5 years warranty, from last saturday 07.08.20 when i am trying to register the device it is showing as out of warranty. And i am not able register the device and obtain 5 years warranty services.
I have attached herewith bills, invoice, ssd photo
I have sent multiple emails for support however there is no response and i am not able register device and get 5 year warranty services
I am not able to reach to samsung voice call for ssd because as per samsung customer there is no on call service for samsung ssd
I am completely depressed exhausted by the extremely poor, disgusting, pathetic quality of services provided by samsung customer support samsung
Please ask samsung to register the 860 pro ssd (S/n s5g7nc0n501648) and provide me 5 years warranty

Regards,
Aritra kundu,
[protected] [protected],
Aritra32. [protected]@gmail.com,
Aritra. [protected]@gmail.com

Dear friends

Dont buy from samsung eshop online order via samsung.com website any

Mobiles and all electronics gadjets.

If you plan to buy online please buy from flipkart and amazon they are giving better services to customer or else visit nearby any shop and buy mobile. That is the good idea.

I placed galaxy m31 6gb ram, 128 gb ram variant samsung eshop at 31.07.2020, but still now i am not getting my shipment from samsung shop. Today date 10.08.2020.

My shipment idle in samsung courier partner more than one week

I will share you for my online order samsung experiance.

I complaint many time to samsung team via call and mail communication but still now no one resolve my complaint. When i called customer service person simply tell sir your mobile to be deliver your address with in today's.

Samsung care mail reply just like that courier tracking details screenshot

And tell me please wait.

I dont know samsung team think how many days i wait after full payment paid!!!

Samsung care team and all dont care customer queries.

Samsung.com order number : [protected]

Order date : 7/31/2020, 8:46:13 am

Today date : 10.08.2020

Mobile delivery : not done courier partner dont care samsung team.

Hello there
My phone samsung galaxy s8 is dead due to water but my phone is water resistance so how it possible to enter water inside the phone. My phone is out of warranty. Service centr told me approx cost repair to this phone near 40000 above..
I am not able to pay beacuse its not my fault my phone is water resistance this feacture is lifetime not for only in warranty period after warranty water resistance does not work??? Samsung missing guide and fake advertisement with customer. My phone is water resistant so that why i m using my phone with water.
So you take this responsblity and repair my phone.
So please help me..

Name shyam kumar
Mob no. [protected]
Email. [protected]@gmail.com

Samsung customer no.[protected]
Imei [protected]

Purchase date 18/7/2108

I need the chiller tray for my refrigerator model no. Rt39fajtasp. I have tried various service centres of my area but no help. I have tried on-line also without any result.

I have ordred samsung galaxy s20 plus on 4 th august the order and the order no is [protected] order was supposed to deliver on 10th of august and someone from samsung cancaled my order and now it refuses to deliver the order which already paid by credit card and my emi is generated. Since the product status was showing canceled from that time i am calling to samsung customer care[protected] at every hour also mail has been sent to samsung 3 times no one is taking action also i have spoke with delivery partner shiprocket also sent mail to them, they are also not responding. No one is taking responsibility who canceled that order. Calling to customer care contact no to samsung is no use they dnt have any authority to do anything about customer compliant aslo they are not letting me to talk with their manager is that what samsung service is about. I am going to escalate to very level.

The tv was ordered on 17th july from samsung.com though i am yet to receive it. Emails go unanswered and calls to customer care always say someone will contact with a resolution in the next 24 hours. I am sick of hearing these lies over the phone. Customer care executives say there is nothing they could do as the case is escalated and a backend team will respond. Past 3 weeks now and no update so far. Order id is [protected] and voc no: [protected].

Am facing a issue in my note 10 plus... I am facing a sound issue there is no sound coming from my phone, slow charging, freeze issue, earphone connectivity issue, beep sound from phone... I have all proofs of this issue... I visited service centre for same 5 times but still my problem is not solved... Please i want a refund of my phone that's it... I don't want to suffer with this phone anymore.. My ref no is [protected]

I had ordered mobile phone samsung galaxy s10 lite on 31st july, 2020 on samsung india website using my corporate email id with order id as [protected]. It was a prepaid order.

There has been no progress on the shipment and it is still in approved status not even packaged

I written several email and called customer support regarding an update on delivery but no one responded...

Dear Sir/Mam,

As I would like to inform you that I as a customer and consumer sending my entire issues which is still I am facing right now against Samsung India. Where I wrote several mails to them but they are not ready to give a exact solution of my problem.

Not only this but also they asked me that their service executive will going to visit at my given address to get resolved my issues but it’s still not get resolved.

So, I request you kindly help me out to get resolved my issues and kindly take an initiative action against Samsung India
[protected] Forwarded message[protected]
From: pushpa jaiswal
Date: Tue, 4 Aug 2020, 17:12
Subject:
To:

Sir despite making several requests & despite giving false assurance at ur end & despite waiting a lot ur service provider did not pay any heed.It seems that u have stopped giving attention to the request of customers & providing required service to them.So should I consider it that u are not going to rule out the snag developed in my refrigerator & should I take recourse of competent forum for the redressal of my grievance.In that eventuality entire cost of litigation etc.shall be saddled upon u.I shall also be constrained to dissuade my relatives & acquaintance to abstain from purchasing gadgets etc.made by ur company citing the aforesaid failure o[censored]r company in providing services to the customers & harassing them.Plz.take note of it.
********************
From: Service Head India
Date: Sun, 2 Aug 2020, 11:15
Subject: RE: Re: Re: Not paying heed torule out the problem croped up in my refrigerator
To:

Do you have a question

or need support?

Go Samsung Support

Counselor answer

Dear Mr. Jaiswal,

Greetings of the day!

This is with reference to your email regarding delay in service for your Samsung Refrigerator. We apologize for the inconvenience caused to you.

We have sent an urgent reminder message to the service center on a priority basis. So, we request you to kindly wait for the response from the service center side as they will contact you and resolve the issue on the priority basis.

The reference number of your e-mail is [protected].

Warm Regards,
Jitendra Singh
Samsung India Electronics Pvt. Ltd.

Disclaimer: All materials on this site are protected by copyright and intellectual property laws and are the property of Samsung India Electronics Pvt. Ltd. unless stated otherwise; you may access and download the materials located on www.samsung.com/in only for personal, non-commercial use.


Your question

Sir, let me know as to when ur service engineer will pay visit to me as I am very much harassed.

On Sat, 1 Aug 2020, 06:37 Service Head India, wrote:

Do you have a question

or need support?

Go Samsung Support

Counselor answer
***************
Dear Sir,

Thank you for reaching to us .
We have esclated the issue and we have also created the service request - [protected]

Service engineer must visit you place as soon as possible .

Reference [protected]


Your question

Justice Prakash Chandra Jaiswal, quarter No.30 Harding road Patna(in front of Haj Bhawan)Patna Bihar, Pin code 800001
Alternate phone No. [protected]
Complaint No.not provided by customer care
Samsung Ref 26 Herr 1
Date of purchase - 22.3.2011
**************
On Thu, 30 Jul 2020, 16:18 Service Head India, wrote:

Do you have a question

or need support?

Go Samsung Support

Counselor answer

Dear Customer,

Greetings of the day!

This is with reference to your e-mail regarding issue in your Samsung refrigerator . We regret the inconvenience caused to you.

We regret to inform you that we are unable to retrieve the information about your complaint. So, we request you to kindly mail us again with below mentioned details so that we can arrange an engineer visit on your location.

• Name and complete address with area pin code.

• Primary and alternate contact number.

• Model number and date of purchase of your product.

• Complaint number / Job sheet number.

The Reference number of your e-mail is [protected].

Warm Regards,
Navdeep
Samsung India Electronics Pvt. Ltd.

Disclaimer: All materials on this site are protected by copyright and intellectual property laws and are the property of Samsung India Electronics Pvt. Ltd. unless stated otherwise; you may access and download the materials located on www.samsung.com/in only for personal, non-commercial use.

Your question

***************
Sir,
I have lodged complaint 5 days back with customer care o[censored]r company to rule out the problem of excess icing in my refrigerator causing damage to the edible articles kept therein, but despite making several telephonic requests & giving assurance time & again by ur customer care they have not ruled out the aforesaid problem as yet.Aforesaid attitude o[censored]r customer care is quite disgusting & disappointing compailing me to give second thought while purchasing any article or gadget o[censored]r company in future.

U are therefore requested to take care of it & get my problem ruled out at the earliest.
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Show quoted text

Purchased a mobile phone from Samsung website by paying 2000 more and then when I received it the issues started Phone started hanging bad video and voice quality charging issues, , , Customer service center says to go service center again and again. Due to Covid they are taking the advantage of people and not being able to complaint. Denied to replace the item and even for refund...

I had ordered a galaxy tab a 10.1 (Wi-fi) sm-t510nzkd on 17th july by making full payment. The expected date of delivery was 24th july. However, they are still to receive it. Order no [protected]. (Order through samsung official website).

Airway bill no: [protected]. One can see from the website of ecom express that the shipment is lying in the wrong city since july 29. The location of the item is shown as pali (Maharashtra state: pincode: 402105) however as per the order placed our address is pen (Maharastra state: pincode 402107)

No one from the courier service has called us till date regarding delivery. I have have learnt that four companies are involved in delivery of the product
1) samsung
2) ecom express
3) shiprocket
4) savex technologies pvt. Ltd

But none of them are responding to our repeated complaints through calls/emails/compint registration option on website. Each one is telling it is not their responsiblity. No one is giving any status update.

This has turned out to a very frustrating experince. We want delivery at the earliest or at least the full refund.

Chinmay

Hello service head, ravi, geeta & prince,

Pls note that you are giving pathetic support on this issue by taking responsibility without contacting/updating the customer and providing false assurance of resolving issue within 3/4 days, and no sign of improvement in your support attitude from 45 plus days issue.

As per my previous communication there is no pkp issue for my area (Abhyudaya nagar - 400033) and it is not under containment zone, i able to received/noticed all vendors are delivering their products in my area without any issue.

​stop harassing the customer... If you wont able to resolve this issue then refund my money without any further delay without wasting you valuable time.

Kindly refer below guidelines from govt for here is the list of activities that are permitted even in the red zones (My area is not in containment zone). Hope this provide you clear & sound understanding.

18. Most of the commercial and private establishments including print and electronic media, it and it enabled services, data and call centers, cold storage and warehousing services, private security and facility management services, and services provided by self-employed persons, except for barbers etc are allowed.

19. All goods traffic is to be permitted. No state/ ut shall stop the movement of cargo for cross land-border trade under treaties with neighboring countries. No separate pass of any sort is needed for such movement, which is essential for maintaining the supply chain of goods and services across the country during the lock-down period

Dear team,

This is my one of the pathetic experience that i ever faced with any company in order to reach out to the customer care department.

If you people do not want to serve your customers then why you have opened the customer support department.

I have purchased the refrigeration back a month ago and i am facing some cooling issues for the same i tried to reach out and the call was getting disconnected on my face.

Contact number:-[protected]
Name govind

Dear sir /madam

My sel[censored]tkarsh Upadhyay

Sir mujhe problem ye hai ke meri Ac cooling nhi kar rhi thi so Maine sumsung care par complain ki (18may 2020) ko us time lockdown tha so 7 June ko Engineer ki wisit hui to usne bataya ke Ac main Gas padegi jo ke unke pass thi nhi phir wo 14 june ko aaye or gas daal gye or 3 months ki warranty di to problem ye hui ke sir jo cooling pahle kar rhi thi gas padne ke baad wo bhi nhi kar rhi h to Maine un se contact Kiya or puri problem batai to wo 18 June ko phir aaye unhone uski service ki or bole ab thk hai or chale gye hamne ek do din chala ke dekha but us main koi improvement nhi hua so Maine phir call kiya to bolte hai ke hamse na ho payega ab company se baat karo sir to phir maine care par baat ki to unhone ham ko koi dusra service center asine kar diya 25june ko or bola ke do teen. Din ke andar call aa jayega but sir 25 July tak koi bhi call nhi aaya so or sir 25 June ko jo maine complain ki thi wo do teen din baad close kar di sir aaise hi har do din baad meri complain close kar di jaati h (or sir 25june se lekar 25july tak meri complain 22baar close ki gyi) so sir maine 27 July ko phir se complain ki phir meri baat kisi senior se hui to unhone 3 hour's ka time liya call par service center se baat ki or bola ke aaj hi call aa jayega to sir phir meri complain close kar di gyi (23vi baar) phir maine complain karai 30july ko phir sir wo 1august ko Engineer aaye to bolte hai ke service ho gi or aapko pay karna padega 649 rupees Maine bola abhi ye warranty main hain phir maine bill dikhaya to usne apne onar se baat ki to unhone nhi mana bole aapko paise to dene padenge to maine costmor care ke oass call kiya to unhone bola ke aap inko jaane do aapki jo bhi problem ho gi free of cost hogi main complain register kar deta hu phir wo Engineer chala gya or sir kal phir meri complain close kar di gyi hai so aapse request hai yaa to hamare paise vapas kar wa do ya phir ac thk kar wa do
Thank you
Utkarsh upadhyay

Mob - [protected], [protected]

I bought samsung m30s for 14000 online on january 2020, after 6 months o[censored]sage it became defective and i claimed my warranty on drb enterprises samsung chrompet, chennai. Instead of that phone they gave me a coupon of 14000(that can only be claimed in samsung showroom) but the showroom price of that same phone is 15800. Should I give Rs1800 extra for the same phone that I had...If it is a refund of 14000 in cash or check, it will be a fair play(because I can but it from the same place online)...But the coupon refund actually forces customer to give extra money..