Samsung India Complaints & Reviews

मोबाइल नं० [protected]
सैमसंग 6 केजी फुल्ली आटोमेटिक फ्रंट लोड वाशिंग मशीन व्हाइट में लोडर खराब हो गया है। लेकिन कम्पनी कह रहा है कि लोडर की गारन्टी नहीं है। श्रीमान् मैं बहूत परेशान हू।

Samsung m31 128gb mobile new one purchased online recently received on 09/08/2020.. Imei : 355458/11/565395/9. S/n : rz8n7182rvy. Mobile touch failed on today dated on 14/08/2020. Screen lock opened by back finger print and side volume key is working and incoming calls are coming but cont receive and cont switch off also due to touch completely fail...

I have purchased samsung a80 mobile on 24.10.2019 in coimbatore, tamilnadu (Refer attached invoice copy)
Now mobile display got failure on 11.08.2020 and shown & handed over to service center on 12.08.2020. They told display will be replace through manufacture warranty. (Refer attached service request copy) service request bill no : [protected] dated : 12.08.2020
But they didn't provide commitment date correction of above said problem.
Right now i dont have phone because of this issue and all the official / banking etc.. Work is being held up due to mobile non availability.

I am totally disappointed because of mobile failure within 1 year of period.
I using samsung mobile past 5 years, i didn't face such kind of issue sofar.
Pls look into this subject and resolve my problem at the earliest.

Regards
S. Prakash
[protected]
Coimbatore
Tamilnadu - 641021
Mail id : [protected]@yahoo.com

I ordered a samsung microwave oven online on 22/7/2020 and made the payment on the same day. I was assured delivery latest by 25th july '20, however when i did not receive the delivery even uptill 29th july, i called the dealer, who informed me that the model i had paid for was out of stock.

He asked me to select an alternate model, to which i refused and asked him to cancel the order and refund my money. Even though 16 days have passed, i have not yet got the refund of my money (Rs. 14100.00), nor is samsung responding to my complaint.

I am a senior citizen (79 years old) and am unable to run behind them.

My samsung order # is [protected] dt. 22/7/2020.
My complaint registered with them is under complaint # [protected]

This is regarding the redeeming of offers mentioned on the Samsung shop website while purchasing the A70s smartphone.

• Purchase Date – 1 June 2020
• Delivery Date – 9 June 2020

As mentioned in the website, I am eligible for 2 offers – 1) Headphones 2 ) Free 3rd Party Insurance. With instructions from the Samsung customer care team, I have tried redeeming the offer from Samsung shop but of no help. Customer care team were not able to resolve the issue.

Issue – Unable to redeem the offer of free ITFIT headphones which I was eligible for buying a A70s

Screenshots – Shared with the customer care team to help understand the issue.

Issue first raised on – 14 June 2020

Resolution provided the Customer care team – Since offer ended on 30 June 2020, the issue cant be resolved (please refer the attached pdfs).

Irony is, someone from the customer care outbound.[protected]@samsung.com) called on 30 June 2020 promising to resolve the issue. Never heard back from him after that. Also, the customer care representative said there is no escalation team or an escalation officer whom I could reach out to resolve the issue.

If this is not cheating and amounting to fraud, what does it amount to ?

Even the issue raised on social media platform hasn't received any response inspite of multiple reminders since 3 weeks.

On the date 1/7/2020 I gave my phone to get it right at service center. got right on
I was not being given the call because of installment completed na of phone
Phone is not being given even after completion of all installment
I am being harassed for 1 month by telling some malfunction in the samsung finance app
I also complained to samsung customer care against service center but he also did not take coection so far
Be given to me my phone at the earliest. this is reqest from samsung
I had finance my phone from samsung plus its that 8 installment Manth over the 1880

Service center bill no.[protected].
Complaint number [protected].
Service centre Simran electronic
Address: 4 '1st floor Nehru Nagar
Agra282002

My name is Ashish verma
Device : Samsung A50 6/64
My contact. [protected]
Email: [protected]@gmail.com

The samsung mobile battery issue for a51, and a6
I want a solution

Colling problem has been a major issue with the product one year post. I have complaint twice on social media since the last year. See my complaint posted there

#samsung i cant understand the inaction and a blind eye that your service team has been putting on a recurring complaint on my refrigerator. Ever since year post purchasing the double door dual inverter product in aor 2016 the product had regular cooling issues due to extreme condensation afyer working fune for a few days and then it again drops to normal. The pcb has been replaced twice, every six month the service enginner from bijnor come to visit but their inability to identify and diagnose the issue is visible as they can't get it repaired to the extent it demands. O have already spent one-third of the total cost of the refrigerator in terms of repair and service visits. We cant tolerate this any more and demand a replacement. While im okay to deduct the time when refrigerator worked okay as the valid depreciation but not more than that. The customer experience team was constantly in touch with me for a month and have suddenly disappeared since the last 2 weeks with no replies

I recently complained to the service head and the case has again assigned to a service enginner which at this stage is not what i want. I want a replacement now and im firm on this as i dony have the patience to spend money on this faulty product which the service team cant repair even after 3 years where always the problem. Has been the same but different solutions were provided-pcb repair twice leading to wastage of money already
"

Snapshots of the complaints attached. Post the visit by enginner he confirmed colling sensor issue and thermostat problem. Now after spending more than rs 7500 which is one third of thr total mrp is it worth to carry with this faulty product?

Gave my mobile for repair at hazra service centre for some touch fault for which service centre replied that repair or part replacement will be done as its in warranty on 25 june 2020 after 15 or 20 days when i send my staff they said screen was broken so you will be charged for it i refused to pay as it was not broken from my side they said they will replace it free of cost and now they are regularly delaying is releasing phone. Every other day they are asking for a day time.
I am attaching document issued by them.

It is with great pleasure that we are able to offer you a position at samsung electronics co ltd. As a electronics engineer. Your reporting date is17th october 2020. Having accepted this position, you have made an agent with to begin work and your acceptance constitutes your thorough understanding of the terms of employment, duties, compensation and starting date.
You got 77.7 rating in your telephonic round & you are selected on the package 4.60 lac/year, you have to complete your bond security in date of today. Your bond security amount is rs 6800 inr it will be refundable after 6 months bond.

You have to send your digital signature & form.

Kindly revert on the same mail as a token of your acceptance.

We at naukri services are pleased to have helped you in achieving your career goals and are sure that you will make a superb addition to the company. We wish you good luck and much success to you in your new position. If you have any questions, please call me at any time.

Thanks & regards
Naukri team
Mobile number of fraud [protected]
Name rajeev

I had purchased a mobile phone "samsung a30" from electronic gallery dt. On 20/08/2019. There was a problem occurred of power button and i bring this phone to samsung service center. The said that internal screen is proken and they asked for 4000/- rs. For this. But phones screen was working and i said that the issue is of power button only not screen but they denied. My phone is in under warranty yet and they are not sorting out my problem. I bring this phone to service center on 07/08/2020.

No 6. Big veg box needs a replacement as the present one is broken.

Hi consumer court
On 07.08.20 friday i purchased samsung 860 pro 2tb ssd having serial no s5g7nc0n501648 from amazon online, order # [protected] for rs 39000. I havs tried registering this samsung 860 pro 2tb ssd serial no s5g7nc0n501648 in samsung web-site and however it is showing no warranty
Samsung ssd 860 pro 2tb,
Production date 10:05:2020,
Purchase date 07.08.20
S/n s5g7nc0n501648
Amazon purchase order # [protected]
Purchase amount rs 39000.00
Model no (Mz-76p2t0)

I have attached herewith bills, invoice,
While the product showing 5 years warranty, from last saturday 07.08.20 when i am trying to register the device it is showing as out of warranty. And i am not able register the device and obtain 5 years warranty services.
I have attached herewith bills, invoice, ssd photo
I have sent multiple emails for support however there is no response and i am not able register device and get 5 year warranty services
I am not able to reach to samsung voice call for ssd because as per samsung customer there is no on call service for samsung ssd
I am completely depressed exhausted by the extremely poor, disgusting, pathetic quality of services provided by samsung customer support samsung
Please ask samsung to register the 860 pro ssd (S/n s5g7nc0n501648) and provide me 5 years warranty

Regards,
Aritra kundu,
[protected] [protected],
Aritra32. [protected]@gmail.com,
Aritra. [protected]@gmail.com

Dear friends

Dont buy from samsung eshop online order via samsung.com website any

Mobiles and all electronics gadjets.

If you plan to buy online please buy from flipkart and amazon they are giving better services to customer or else visit nearby any shop and buy mobile. That is the good idea.

I placed galaxy m31 6gb ram, 128 gb ram variant samsung eshop at 31.07.2020, but still now i am not getting my shipment from samsung shop. Today date 10.08.2020.

My shipment idle in samsung courier partner more than one week

I will share you for my online order samsung experiance.

I complaint many time to samsung team via call and mail communication but still now no one resolve my complaint. When i called customer service person simply tell sir your mobile to be deliver your address with in today's.

Samsung care mail reply just like that courier tracking details screenshot

And tell me please wait.

I dont know samsung team think how many days i wait after full payment paid!!!

Samsung care team and all dont care customer queries.

Samsung.com order number : [protected]

Order date : 7/31/2020, 8:46:13 am

Today date : 10.08.2020

Mobile delivery : not done courier partner dont care samsung team.

Hello there
My phone samsung galaxy s8 is dead due to water but my phone is water resistance so how it possible to enter water inside the phone. My phone is out of warranty. Service centr told me approx cost repair to this phone near 40000 above..
I am not able to pay beacuse its not my fault my phone is water resistance this feacture is lifetime not for only in warranty period after warranty water resistance does not work??? Samsung missing guide and fake advertisement with customer. My phone is water resistant so that why i m using my phone with water.
So you take this responsblity and repair my phone.
So please help me..

Name shyam kumar
Mob no. [protected]
Email. [protected]@gmail.com

Samsung customer no.[protected]
Imei [protected]

Purchase date 18/7/2108

I need the chiller tray for my refrigerator model no. Rt39fajtasp. I have tried various service centres of my area but no help. I have tried on-line also without any result.

I have ordred samsung galaxy s20 plus on 4 th august the order and the order no is [protected] order was supposed to deliver on 10th of august and someone from samsung cancaled my order and now it refuses to deliver the order which already paid by credit card and my emi is generated. Since the product status was showing canceled from that time i am calling to samsung customer care[protected] at every hour also mail has been sent to samsung 3 times no one is taking action also i have spoke with delivery partner shiprocket also sent mail to them, they are also not responding. No one is taking responsibility who canceled that order. Calling to customer care contact no to samsung is no use they dnt have any authority to do anything about customer compliant aslo they are not letting me to talk with their manager is that what samsung service is about. I am going to escalate to very level.

The tv was ordered on 17th july from samsung.com though i am yet to receive it. Emails go unanswered and calls to customer care always say someone will contact with a resolution in the next 24 hours. I am sick of hearing these lies over the phone. Customer care executives say there is nothing they could do as the case is escalated and a backend team will respond. Past 3 weeks now and no update so far. Order id is [protected] and voc no: [protected].

Am facing a issue in my note 10 plus... I am facing a sound issue there is no sound coming from my phone, slow charging, freeze issue, earphone connectivity issue, beep sound from phone... I have all proofs of this issue... I visited service centre for same 5 times but still my problem is not solved... Please i want a refund of my phone that's it... I don't want to suffer with this phone anymore.. My ref no is [protected]

I had ordered mobile phone samsung galaxy s10 lite on 31st july, 2020 on samsung india website using my corporate email id with order id as [protected]. It was a prepaid order.

There has been no progress on the shipment and it is still in approved status not even packaged

I written several email and called customer support regarding an update on delivery but no one responded...