Samsung India Complaints & Reviews

Respected sir,
The technician named Sachin Rajpoot in Delhi (Badarpur) proved that samsung provides poorest services to its customers. He was totally careless and didn't came to fir our HD tv which we ordered from amazon. We called him several times but he kept making excuses whereas he was supposed to come early. we ordered our tv with extra delivery charges as we needed it urgently. But this person proven samsung as the worst choice.

I have purchased side door fridge in gaya through Aditya Vision 2 to 3 yrs back two month back we got issue in that fridge complain was lodge in service center vide complain no-[protected] after 10 days service center person visited and said some issue in kit so we hv to replace this kit after 1 month they have provided that kit and charged approx. 7to 8 thousand but problem does not resolved next day again complain to gaya scrvice center but still not resolved till date approx. 2 month passed ;very disappointed with your service co. like Samsung .

I purchased Samsung Led TV on 21st March from Darjeeling Reliance and it stopped functioning from August and I registered a complaint on 22nd August via phone call but till now I haven't got proper respond from Samsung Customer Service and whenever I call them they talk in very bashful manner which is very inappropriate..

Ordered samsung note 20 ultra through samsung website on 15/09/2020 with deferred exchange option with my old samsung galaxy s9 plus (8gb/64gb). My order id is [protected]. I received samsung note20 ultra on 16/09/2020. However, samsung exchange partner cashify never reached out to me. Samsung had communicated in their mail that the exchange would get initiated within 2-3 days of delivery. I sent many mails to samsung customer care to take action to pick up my old phone. But they haven't done that yet. I have raised complaint numerous times and got many assurances, but to no avail. Samsung seems to just be interested in duping thousands out of customers and no caring about them post purchase.

It is very pathetic to see the way samsung is handling a loyal, high-end customer like me. I want strict action against samsung for this.

Maine SAMSUNG LEVEL U BLUE BLUETOOTH
30 SEPTEMBER Ko
SYANA District BULANDSEHAR
Se Purchase Kiya Tha.
Shopkeeper Ne Mujhe Repair Kara Hua BLUETOOTH Diya Hai
Jo Ki Dekhne Par Saaf Dikh Jaata Hai.
Mere Sath Dhokha Hua Hai.
Main Last 6 Years Se SAMSUNG Use Kar Raha Hoon.
Mujhe Lagta Hai Samsung Bhi Ab Repair Kare Hue Product NEW Bata Kar Sell Rahi Hai
Mujhe Aapse Yeh Ummeed Naheen Thi.

I had brought samsung M31 from amazon on 29.5.2020. Within 10 days the display blacked out and i had to repair it in samsung gallery for 5000rs which should have been under the warranty period but shopkeeper denied. The mobile again has stopped working on 25.9.2020 i found that the battery has bulged and the mobile speakers was also not working and its not getting charged. Amazon has been trustworthy all this time but now i doubt they have sent me a used mobile because no batteries gets bulged this early. I need a replacement or refund or i have to file a complaint against your product in consumer court.

Purchased a Samsung refrigerator, knowing of the brand on March 2019. But it has really disappointed us especially during lockdown when kids are at home. In July 20th it produced some weird noise and we contacted customer care. So the mechanic checked it the next day and said that the digital board is damaged and he replaced it after a week but it didn't work. Then he said that the compressor is damaged and we had to replace the compressor. After two days he comes back and say that we have to fill gas, for which we will have to bear the cost of around 2000INR. This is so bad that a very essential product doesnt last for even a single year.

After that, on September 30, 2020 it's again not working after having replaced the compressor. The dealer is reluctant to replace the refrigerator and is asking for another chance to fix the same issue. This is really disappointing especially during a crisis time like this. Request you to refund the amount spent for the repair in July 2020 and replace the refrigerator asap. We have children at home and it's very sad to not able to store milk or other necessary stuff. Please get it replaced asap with the refund.

We did not purchase a refrigerator to use and throw after a year from its purchase.

Kindly understand our situation and take the necessary steps.

This is so bad that a very essential product doesnt last for even a single year. Please arrange for a replacement or please try to fix the refrigerator without any cost.

1.I bought a Samsung Galaxy A71 on 5th March, 2020.
2.I had a charging problem on my phone a few days ago and i submitted my phone to Service Center on 19th September, 2020 as the phone was under warranty.
3.The executive there told me to keep the phone and they provided me with a receipt copy under "Charging problem issue". They called me back saying that some parts had to be changed and it was covered under warranty so i need not pay anything.
4.On 28th September, 2020 they called me and said that the phone was serviced. i went there and saw that there was still charging problem. They said that come next day and it will be repaired.
5.I went there again the next day on 29th September, 2020 and saw that the phone was repaired and phone was charging. I went home that day and charged my device and all was okay.
6.The same problem happened next morning and phone was not charging again. I went there again and this time they gave me a receipt copy and said they would let me know about the problem.
7.Today, 01st, October, 2020 they called me and said there is a problem with the mother board and they cannot tell me when the device can be serviced as parts are not available right now or it can be serviced at all.
8.They also said that if parts are not available then i would have to talk with corporate office for "other alternative solution".
9.I am very much in problem as i work in a bank and i need the phone at the earliest.
10.I request you to please get me a refund or replace my phone as i don't know when they are going to give my device back to me.
11.I am attaching screenshots of Tax invoice, Receipt copy and also a detailed service images.
12. Kindly help me at the earliest.

I am an extremely frustrated customer taking to the internet with the hope that this will atleast generate some helpful response from Samsung!
It has been over a month since i lodged a complaint for my Tv Display issue.
Two days later a technician showed up who checked and said they would need to place order for some ‘part’
It’s been over a month and after multiple calls to the toll free number I get a response that the part has finally reached the city.
However, now these people tell me that it’s pending warranty documents. I have shared every single bill copy that very day itself!
I’m extremely frustrated with how I need to call up the toll free number every single day and repeat the whole story and it’s yet in vain!
Very very unhappy with their service!!

I have lodged a complaint yesterday and my service Request numbr is [protected]. I have not heard anything from your service Engineer.Is my complaint registered or not?

I have got the same details.. To pay the clearence fee sum of 22, 500 rs and by name bishop jeff something.. And prizes samsung tv samsung laptop samsung T-shirt and sum of 500, 000 British pounds... It is fake I guess I have the number wich he is calling from is [protected] bishop Jeff
Please take action kindly..

I have purchased a mobile handset “ Samsung M21” on 31st July 2020, within 1-month time the mobile started following problems
1. Heating ( Phone’s backside was heating a lot)
2. Charging (lots of time was taking in charging)
3. Touch not working” some time and sometime doesn’t work.

When I visited at Samsung customer care for the above issues, they are denying to repair it under warranty. Samsung care is considering the Mobile damage where no such damage is there.
Samsung care staff intentionally trying to recover money from customer by taking plea of minor scratch in day to day.
Samsung delivered a technically faulty mobile handset and trying to hide its fault.
on 5th Sept 2020, first i have visited for the same problem at Kotla Mubarakpur Service Centre, where Samsung care asked to wait for 15 days as they don't have the parts.
since 15 days time was too long, I visited at 2nd service center in Safdarjung Enclave. Team at this center is very irresponsible and always work to recover money from costumers.
all the 3 problem in mobile phone can not be due to scratch.
I requested to get the mobile testing done by 3rd person or any other way but entire Samsung team is making decision on basis of photo uploaded by their executive on website.
Regarding the same matter I have requested their Country head & service head but no such response.

I am attaching the 3 Photo & 1 Video for reference
1. 2 Photo for showing the image of which Samsung team is saying that the phone is damage where nothing is like this.
2. Video of my other phone where its screen was damaged but the same is working fine from last 1-2 years, which is a proof that Samsung team is just taking plea and trying to recover un ethically.

Request you to help to get my phone repaired under warranty or replace the faulty one or refund as this is technically faulty mobile by Samsung.

Regards
Satya Prakash

I am facing issue with my samsung m31 purchased in mid march 2020. Updated the software and then the phone got stuck in a boot loop. Tried to charge the phone and restart, it was charging but still stuck on the main samsung screen. Took it to the sc and without touching the phone the technician said motherboard damage need to replace. We insisted that they check the software once so they took the phone into the service room. No idea what they did there but they came back saying motherboard issue please visit next day and submit the phone for checking.
Submitted the phone next day with no other damage. However after about 8-10 hours we get a call back saying charging strip is damaged, liquid damage & motherboard damage. Since liquid damage is detected warranty will be void.
I have raised several complaints with samsung customer support and have asked to speak to their seniors. No call from any senior but some guy called me claiming to be a supervisor and spent the entire 30mins or so of the call telling me that there is liquid damage to my phone. When i asked him about the ldi (Liquid damage indicator) he did not know what is was. Just imaging a supervisor not knowing what an ldi is or what it does. I then asked him what is the extent of damage required by liquid to cause such issues, he was not able to answer that as well. He kept saying the image received from the sc shows liquid damage to the charging port and so no warranty. I have never dropped the phone, touched water to it not even a single air line scratch on the piece. Mind you this damage can even be cause by natural factors but samsung says warrant is void even in these situations. The image of the water damage on charging port shared by the sc its totally blur you cant even read battery details. When i asked for a clear image they said we do not have. As a customer how do i believe this is my handset. Also the device could have been tampered in the 8-10 hrs or so that it was with samsung. Also noticed over 10 customers during my 3 visits to the sc wherein the engineers were telling customers who came in with repairs under warranty that their phones had liquid damage this could not be a coincidence. I personally spoke to a couple of customes who had m31, m30s and said they had software issues but samsung claims liquid damage and mind you these are all new handets less than 7-8 months old.
I have also noted that on multiple forums/communities and so on people have been facing the same issue with the m series phones post the updates in april 2020 however samsung claims liquid damage and voids any warranty. I will definately be taking up this matter further with national consumer forum. I also have the id card of the engineer who had make all damage claims to the phone.
Also to be noted that the service center did not have a token machine, the staff were not wearing their id cards and uniforms, no manager was available on all 3 days that i visited and even on requesting them they refused to connect me to their manager. So basically there is no one to monitor what happens in this center and the engineers are free to tamper with pieces and make a quick buck by cheating customers out of their warranty. Also this service center was refusing to close my service request even after i took my handset back. When asked to return the handset they took over 20mins to find my phone kept asking each other in which drawer it is, that shows how terribly managed they are or i can think of any number o[censored]lterior reasons why it took them sooooo long to get my piece from the service room to the service desk.

Samsung is a fraud company. Dont make cheaper phones if you cant give services.

This is my latest samsung service request no. [protected].

I bought refrigerator in the month of February 2020, from day one I am facing issue of the fridge.
I have contacted several times into the Samsung Customer Care, they are just generating service no's andautomatically closing it without resolving my ticket.
One of its employee named Manish(manish.[protected]@partner.samsung.com) was following up with this issue.
He is just calling and just checking the readings again and again and saying there is no problem with your fridge.
I have images and videos of my fridge.
Only freezer is working and remaining sections are not cooling.
I have attached all the conversation screenshot for your reference.
Service centre engineer is telling there is a problem in your fridge and if I tell to #samsungindia
They will not trust me any more and Manish is telling that your fridge is fine and recording Are accurate and there is no problem in your fridge.
It seems that we are telling lie to samsung.
I was very patient from last 4 months.
I don't trust #samsungindia
Any more.
I dont trust #samsungindia anymore neither its staff nor its products.
Now I need a REFUND.
If you are claiming to give warranty of 1 year or 2, that can not be repaired.
I can share the recordings of service centre engineer, manish.[protected]@partner.samsung.com and customer care.
Kindly look into the matter or else I will take an action what else I can take.

On 26.06.2020, i purchased samsung panel (Model ua55ru7100kxxl) from vijay sales, sector-8, rohini. Inv. No. Mentioned on the credit card sales receipt is 022466. I paid rs. 54585.99/- through my axis bank credit card. As per the offer by samsung, cash back of 10% on this i. E. Rs. 5459/- and 2.2% mfr. Cash back amounting to rs. 1201/- was to be credited to my credit card account on or before 90 days i. E. Latest by 23.09.2020. So in total rs. 6660/- was to be credited to my credit card, which is yet to be done.
I am at loss to understand how can a company like samsung play such dirty tactics of not crediting the promised cash back by due date.
Please ensure to credit rs.6600/- without any further delay.
Vipin aggarwal
Email: [protected]@gmail.com

I purchase my galaxy m31 three months back, there is not a single scratch on my phone, the service center guy said this damage doesn't come under warranty, problem of toch panel is common in galaxy m31

In my house there is wifi so when the wifi was new it was connected to mobile but now it is saying that internet may not be available so then after i restarted the phone then after also saying that internet may not be available after that i have formated my phone but no result also saying internet may not be available ok so do anything for it.

Dear sir, my mobile model is c7 pro. I visited your service centre 11/09/20 at Bathinda.( punjab).My phone's screen was not working properly. I gave my phone to change it at your centre. . I paid 5780/ for it but when I get back my phone at 22/09 it is not working properly. Blue light filter getting auto onn and screen light sensor was not working. I went to center but the staff of the service centre was not intrusted to attend me. Pls help me to solve my problem. ..my mobile no. [protected]

I ordered samsung note 20 ultra through samsung website on 15/09/2020 with deferred exchange option with my old samsung galaxy s9 plus (8gb/64gb). My order id is [protected]. I received samsung note20 ultra on 16/09/2020. However, samsung exchange partner cashify never reached out to me. Samsung had communicated in their mail that the exchange would get initiated within 2-3 days of delivery. I sent many mails to samsung customer care to take action to pick up my old phone. But they haven't done that yet. I have raised complaint numerous times and got many assurances, but to no avail. Samsung seems to just be interested in duping thousands out of customers and no caring about them post purchase.

It is very pathetic to see the way samsung is handling a loyal, high-end customer like me. I want strict action against samsung for this.

I had ordered Samsung Galaxy Active 2 Watch 4G black (Steel) on 14-Sep-2020 on samsung india website using my corporate email id with order id as [protected]. It was a prepaid order. The order delivery date was 29-Sep-2020.

As on 29-Sep-2020, there has been no progress on the shipment and it is still in approved status not even packaged.

I written several emails and called customer support regarding an update on delivery but there is no action on my order.