Samsung India Complaints & Reviews

My note 9 device display was becoming abnormal greenish which led to flickering after the new update was installed from Samsung. As my device was in excellent condition and was passed all the device verification and the submission of the required documents I was told the whole repair would be done free of cost. Later while enquired to check the status of the service I was told to pay for it which shocked me entirely. After raising the concern of the update issue once again I was told to wait for the approval process to repair the same free of cost. But it is since last 15 days I am waiting for any response even after my continuous effort and the service is still in pending stage. I was quite happy with my device and maintained it like a new one till the last update from Samsung had changed everything. I request any higher authority who can intervene and complete the service free of cost as committed to me ASAP. I am feeling humiliated for no reason and for Samsung's fault. Being a loyal and genuine customer of Samsung since a long time my experience this time is really horrible and request a quick and positive solution ASAP.

Thanks and Regards,
Bibhu Pani
[protected] / [protected]
Bill no- [protected] dated[protected]
Customer complain no- [protected] / [protected]/ [protected]

They are not responsible for your packages ones shipped - they use ecom xpress which is one of the worst logistic providers. My product is 8 days delayed from the expected day of delivery - nor the logistics company or the samsung support is taking any action. I get a standard reply of tracking details when i contact samsung shop.
And told we've raised the issue and you'll be contacted in 24 hours (Which is a myth - i've called and raised thrice now in 8 days) the logistic partner does the same 24 hours trick - when i've called them many times.
Calls are being ghosted for minutes and now i have been blocked for calling them.
Also not able to cancel the order, i have done so many esclation but nor result.

I had given my samsung sm-g965fzbdins, bearing serial rz8k31eycvb to the service center in bangalore for back glass crack replacement & battery replacement on preventive measure the product is out of warranty and the amount was paid. There was no other problem in the handset at the time of delivery i unlocked the fingerprint and gave it to the service center and when i went to collect the handset back the fingerprint was not working they informed that there was some fitting problem and redone the fitting twice and they said now its working in case of issues we shall rectify and gave the hand set back. I returned back to them the very next day with the same finger print problem they reset the phone and it worked and again it started with the same problem and went to service centre again and again finally from may 2020 to till date the hand set is remaining in the service centre.
Now samsung service centre guys to make money have informed that the mother board is having problems and i need to pay 24, 000 approx for the repair, this is the way samsung loots people whose phones are out of warranty and makes money.
This was escalated to the toll free number of samsung and for the past couple of months i have been following up by calls and emails and the matter was escalated to second or highest level as per the cce to one mr. Samson dsilva who pushed the matter as saying he was awaiting the approval later after several followup he asked for copy of bills and then later asked for id proof etc... On aug 20, 2020 approx 7pm ihe sends a mail and says if you are ready to submit the above mentioned documents, kindly get back with us by contacting the toll free number and there this cheat closed the matter internally says documents not provided. The same night at 1pm i. E 21 aug 2020 i replied to his email and send the doc again and called the toll free number but they say the have asked the team to call back just wait and i never received any calls and only have to send emails and wait for them to call and which never happens.

Finally the entire episode is simplified as follows:

Samsung is looting the indians by tactically using the above strategy for the name sake all this service assurances and words but no actions.
Never take your product out of warranty to any service centre else you will have to pay a heavy price.

Dear sir

I have given my samsung galaxy note 10 plus mobile for repair on 29th sept 2020 @ ernakulum kadavantha service center. Reg no-[protected] this product was repaired nearly 4 time by this service center. 2 times mother board replaced, display &battery also replaced, camera complaint also repaired on 6th day product purchase.

I have submitted the handset only based on the assurance by service center and their customer care that they will provide same model handset as standby. (I was requested same model handset for the usage of some official vpn and other paid software’s - which i can transfer to same model).. But when i submit the defective mobile they told that same model was not available and it was wrongly communicated... Is it quality service by this service center??

Due to the ignorance and irresponsibility of the service center i have forced to purchase new mobile handset.. I have shared my purchase invoice to customer care and was waiting for the refund...

I was calling almost every day to call center for knowing the status and not received any proper update.

After my continuous follow-up mr. Kaushik called me yesterday and told that your handset is now working fine when they checked and not found any defect.

My question is that what was doing service center and mr. Kaushik on last 28 days on my mobile?

Why mr. Kaushik was not responded for mails?

No one from service center called me and asked the exact defect in the last 28 days.

Today i called to service cater and spoken to mr. Sarath and technician who inspected the mobile handset, i asked how you checked the defect. He told he put his idea and vodafone sim card and used the mobile handset. Please note i m using airtel & vodafone - airtel operating frequency is different.

Also they have checked the product in limited time and limited area.

My simple request is that - please do not allocate my call to mr. Kaushik - he is totally waste and not at all responding on time.

I have attached the mail communication with mr. Kaushik and same is self-explanatory.

Regards
Rahul

Sir i purchase one 58 inch led Tv from Murli Electrocnics Amravati Maharashtra India but at the tiem of installation no stand was provided and the person came from your side asured me to bring it on next dy but now 7 month pass he obtain my signature on receipt but did not provie the sme and when enquir he told me in rough maner do what u want to do i wil not provie u stand as u signed receipt .plese this is not small issue do the needful as early as posible. regards.

Respected sir,
I took a Samsung mobile two month ago, and its mobile display Automatically internal damage. I went to their service center and kept in line for 3 hours, then I was told that your mobile will not be able to be made, it will take you 10 to 15 days . Till then you will have to leave your mobile . May i ask how can i live without mobile for 15 days, why did Samsung not provide the quality product to me . I can not wait 10 to 15 days . Either give me a new phone or fix my phone in a day . Can Samsung people live without phone for 10 to 15 days, . You sell a new phone in covid than everything is available, but you have no manpower to repair phone in covid ... i have not yet completed this phone EMI ..yet it has deteriorated..please take action on my complain.

Mobile model no. SM-M31SF/DS
Serial no . R28N50DAKXY

I have purchased my Samsung S9+ on January 19th 2020 as because of this is my favorite one. From last one before I have noticed some pop is coming while using camera that dust over the camera lens and clean it. I have cleaned it with a cotton and found the same pop up again & again. After getting irritated with this i have noticed a hair line scratch over the camera lens and it was like 0.00001 mm. I was shocked that how can a scratch resistant glass can get this this tiny scratch and does Samsung is providing cheap material over the phone. I used to keep my phone over cloths only and never felt this problem with my Apple Iphone before. I have submitted the mobile on 24th August 2020 at Chennai, Ambattur Samsung service center (Shyam Electronics). They checked my phone and could able to find the scratch as it be will visible through Microscope. After I shown the scratched area they gave me the job sheet by mentioning "MINOR SCRATCHES IN CAMERA WINDOW SOMETIMES CAMERA LENS CLEAR POPUP" in out warranty. I have submitted the phone after the instruction given by the mail from servicehead of Samsung. After 2 days I called up the service center and asked for the status and the said that no instruction have given from Samsung and asked me to follow up with the toll free number, until that the phone was idle at service center. On 26th August 2020 I called to the too free number and Miss Yamuna have spoken to me and she said that we requested the photos oh the phone from service center and will inform you later and she provided me a Reference Number -[protected]. After that today 28 August 2020 I called the toll free number and the call was transfer to Mr.Vignesh and instarting itself he said that it will be covered under warranty without asking my concern. After I asked him that I need the camera lens replacement under warranty by explaining the issue he said that he will check with service team. My concern is I need the camera lens to be replaced under warranty or else you please replace the phone with new one. I have planned to buy a note 20 series for my wife if you support.
Kindly do the needful and need the my phone soon.
Ramanan K
[protected]

I purchased a Note 10 Lite on 3rd August and was supposed to get in on 14th. It's been 25 days since the purchase, and I'm yet to know the status of the order.

Order number: [protected]

"Dispatch ho chuka hain." That's the only response they have. They've shipped it through Bizlog, where no tracking information is available. Really pathetic service from a reputed company. Shameful!

I want compensation for the hours I spent calling, mailing, and pulling out my hair. I want compensation for the deals I missed on Flipkart and Amazon because my money was tied up here. I needed a phone urgently, and I don't have it.

Hello,

I am writing this in reference to the Service request number [protected] & [protected] and reference number [protected])

Its been so long that my complaint has not yet resolved and there is no intention of samsung executives to solve this problem.

Mr Ankit Singhal, a senior executive keeps calling and he has not given me any solution and is always telling me same things. I keep on mailing things and what I receive is verbal disagreement and harassment. And when I ask him to escalate the Matter and make me speak to higher authority he says he is the highest most authority. I am surprised by the fact that samsung has senior executive as the highest position.

He calls me from a number which cannot be called back. He calls as per his convenience just to tell me that he has no solution.

I have everything in written and every recorded message of the executives.

Since its been more than a month discussing with zero solution, you are requested to provide the upgraded coupon Of Rs 50600 as per todays MRP with the validity till 22 Oct 2020. (3 months From the The date of informing to customer about the coupon)

Heights of stupidity to give customer validity from 6 june (the coupon generation date) and the customer was informed on 22 july almost after 2 months.

I wont be accepting this harassment by samsung executives.

Enough of the nuisance done by Samsung and its Senior executive Ankit Singhal who harassed me by his annoying words and purposely delayed my case so that the false validity of coupon gets over.

Hoping for a quick resolution in written.

Sm 307f/ds — 128gb
S/n - rz8n20d5rcm
Ime1-351507/11/998909/2
Ime1- 351508/11/998909/0

This mobile was just purchased about month back from noorie telecom, mobile no-[protected]. First issue was, almost incoming calls, sound used to get lower, after 30 seconds, no sound. So i could hear nothing. Noorie telecom had rectified error through software, mobile fuctioning remained normal for 15 days
Again after 15 days, sound is too low on almost incoming calls. No ring tome on many incoming calls on whats app
My appeal to samsung, please exchange this handset. I am tired. I am aged 73+

Dear udit, ur interview in samsung india. W-6 building, 3rd flr, shadipur metro gate no.4 piller no.234, nr khanna medicare center.. Ref (Jds). Rohit [protected]. (Seven zero five six six nine two one eight two)

Again some body builder are standing in lower floor and talks abusive and staff asking money for job

This is humble request plz save job seeker from these kind of companies they formed for just looting money

I Created a service request for the same and a service engineer came to inspect the machine. After his inspection he found a rat bit in the board that too in the transformer alone. But the Service engineer asking me to replace the whole borad. I asked him that why cant we change just the transformer in the board. His answer was We are in rural and we dont have the facility to change this spares. This is what samasung is providing as service?
They can sell the product to rural but asking for service means instead of a simple change they are trying to loot money just by saying Rural. We having two machines with same model and both ahd rat bitten. I dont know how come, Is samsung volutairly putting some flavour or color to attact rates.

I purchased a fridge from Samsung India website on 14th August which was delivered on 18th August. The product was damaged and there were dents. I raised a return and refund request on the same day. It has been more than 2 weeks and same thing goes on in the customer service call everyday!!! SPEND ONE HOUR AND NO RESOLUTION!!! I took all the pain to re-pack the product because they asked me to do it and share the photos, I did that and now no one comes to pick it up and GOD KNOWS WHEN I WILL GET MY REFUND. Everyday I'm calling them and everyone tells the same story, the issue is neither resolved nor the call gets escalated to higher level and they say the higher managers are not available because they are WFH. I mean how can that be an excuse for customer service when your job is on call anyway!! I thought the issue was with delivery guys mishandling and was actually about go buy another fridge, this time from a shop outside like old school and not on website because of all this pain. BUT it seems like buying a Samsung product anywhere is a pain after all, because of this pathetic service. Please take this product back and refund my money.
ORDER ID: [protected]
SRN: [protected], [protected], [protected]

I have Samsung wobble washing machine at my home.
Today morning, I kept some clothes for washing in the machine and suddenly I saw some smoke coming out of it. I immediately called my husband and asked him to switch off and unplug it and then he removed all clothes from the wash drum. Still lot of smoke was coming out. Then he poured huge amount of water on it suddenly a small fire broke out of it. And after throwing so much water, finally it subsided.
Our kitchen is very close to the washing and if we had not come to know about the fire, God knows there could have been heavy consequences.

We never expected this kind of hazardous malfunction from a Samsung washing machine. I request immediate action on this issue.
Photos attached for your reference.

Ankita Sheth,
Email : [protected]@gmail.com

I have purchase a new mobile samsung sm115fids black on dated 29/06/2020. But mobile not working properly.in the mobile phone followings problems were found i. E. Signal problem, self voice increase and decrease problem, display work moving etc..
Thereafter, i am contacted at authorized service center naraingarh and they informed that the said problem is found in the set of this series and defected. They further informed that they can't do anything in the matter. Service center not help in the case.
You are therefore requested to kindly resolve the issue at the earliest by changing my mobile phone or by repairing it.

Samsung leval u power on off buten was very badly work so visited at service center but still i am suffer from that issue they was say water damage so no reparable or no replacement parts. this device like a use and throw. so pls help me.

I had purchased samsung galaxy tab s6 lite through samsung online store and was was delivered on 20/08/2020. I received the defective item. Immediately on 22/08/2020 i had booked online appointment on 22/08/2020 vide ot007 at ratna electronics, hyderabad for taking the system to service centre. To my surprise, even after getting confirmation, when i went to service centre, it was closed. Hence on 24/08/2020 i had again booked online appointment vide token number ot005 at ratna electronics, hyderabad. After taking pictures of the tab i was given a bill number [protected] and told to contact toll free number[protected] for doing the needful. To my utter surprise, when i contacted the toll free number, i was asked to contact the service centre only for replacement. Your company authorities are taking me for a ride and i being a lady not able to go from place to place. Since your company has given me a defective set, your will fully agree with me that it is your duty to replace it with new one. Moreover, only after taking the tab to the service centre, i was given to understand that it is broken one. Hope you will do the needful immediately and replace it with a new one immediately and not trouble innocent lady customers. Kindly act immediately

I have bought samsung washing machine model number: wa62m4100hy/tl and
Serial number: 03xf5pbm105443p. The company has not provided me with rat protection panel (It was not there in the box despite company mentioning the same in the brochure). I have complained multiple times but there is no resolution. My last ticket number was
[protected].

I submitted my mobile due to the screen bleeding issue on 30th of july. The centre promised to return it in 10 to 15 working days i called them several times but sometimes they don't even receive the call its been more than two weeks since they informed me that the handset has been repaired but i still haven't received my handset everytime i call or visit them they say that it's still being processed and then ask to come on some other day kindly look into the matter its almost a month since i have submitted my handset they have even stopped to pick my calls it was in warranty and they keep saying that it is being processed and they are now asking for money and not returning my mobile

I purchased a new mobile Samsung M015 on June 20 due to attend online school of my children. The said handset facing charging related issue immediately after 1.5 month, I contacted Authorised service center of Samsung at 131, First Floor, Mega Mall, Surendranagar, Gujarat on 06th August 20. He take my mobile and provide me a visiting card mentioning my detail mobile detail and complain and informed us to visit after two days.

After every two days I have contacted Samsung Authorised Service center but yet they have not repaired my mobile phone mentioning that the parts are not available and they requested the same in company. On 22nd Aug.20 we complained the same in Samsung company and they ask for the service request number. As the service request number was not provided by the authorised center to us we have contacted them and the provide service request number mentioning date 22nd Aug.20 though he had taken our mobile on 06th Aug.20.

Samsung Authorised agent of Surendranagar cheated us by not giving service request number on time/not followed standard practice.

Addition to that company fail to provide parts on time and after 20 days still mobile is not repaired.

Kindly note due to non availability smartphone my children unable to attend the school lecture and their education is suffered.