Samsung India Complaints & Reviews

Dear sir
Maine 24 jan2020 ko samsung mobile amazon se online order krke mangwaya tha jisme july se hi hanging ki problem aane lagi to maine 11 aur 12 august ko Samsung service centre(Behind Phoenix Mall, Ashiyana, Shree Pratap Tower, Alambagh, Lucknow - 226012) me software karwaya magar problem sahi nhi h to maine 13, 20, 23, 25 ko samsung care me phone kiya to wo bol rhe h apke pass hamare executive ka hone aayega lekin nhi aaya aur hanging ki problem badhti ja rhi h

Plz help me.

I purchased Samsung M30s Opal Black, 6GB RAM, Super Amoled Display, 128 GB Storage, 6000mAHnBattery)from Amazon vide Order No.[protected] vide Invoice no. SATA-65743, Invoice details – PB-SATA[protected]IB07HGJK54G) sold by Savex Technologies Private Limited, Ludhiana (Punjab)

It is flickering for a month which is under warranty.

Dear Samsung Team,
I am waiting from a long time to repair my refrigerator but till now there is no proper solution. I thing your technician team is not capable to give me any solution and service manager ( Faizan Khan ) & Prerna Arora (Manager-Customer Experience) have also see my problem he is also manipulating me for wait but till now nobody is giving me any dead line for final solution and I thing customer care is also not capable for the same. I don't know why you are to check my patience. Now I am feel that my choice is not good.
Sr. No. - RR21T2G2XCB/HL
Complaint date.- 10/02/2020
solution date.- Still pending

We bought a samsung inverter ac in sept 2019. It was re installed to a new location in the same room in feb 2020.
Since the beginning of summer we have been facing cooling problems nd auto cut off problems with this ac.
Complaint nos as follows have been filed:
[protected] dated 24/7/20
[protected] dated 12/8/20
[protected] dated 25/8/20
An email has also been sent to the ceo of samsung on 25/8/20
Through this complaint we wish for samsung to take note and remedy the problem

I am a loyal customer of samsung mobile and samsung other products, i am using samsung mobile since last 15 years i have not faced any major complaints, but recently i encountered screen decoulirization problem with my m 30s model, which is under warranty period. I have tried my level best to convince your service and escalation team but they are not believing me. There is no physical impact is visible neither any scratches visible on the screen, i am 100% confident that the issue is not due to physical impact. It is happened during regular usage. I request you to review the quality of amoled screen to maintain the customer goodwill and request to arrange for screen replacement within the warranty condition.

Heavy cooling

I order the tv on may 10th from samsung website,. I. E savex, but received damaged tv, i have been following it up, send pics all, still i get ans like, we understand your problem,
And we will resolve within 24hrs, still nothing happend. Pls help me
My order num [protected]

I have written mail to savex also no response.

Bought a Galaxy A71 from Samsung India website under the Samsung student program for Rs 30436 vide invoice number DE1MP[protected] dated 28 July 2020.
As per the offer I am entitled to get free accidental and damage insurance under this offer.
I regret that I have not received any documentation regarding free insurance along with product purchased under this offer. For the last 20 days your support team is trying to befool me by giving false assurances to wait for a couple of days. Now, finally your insurance partner has denied the free complimentary insurance vide an email which reads as follows:
Dear Customer,

- We have not yet received the Serial Number of your device from Samsung side, therefore Your Device is Not eligible for the Complementary Free Insurance.

Normally we receive the Device IMEI Data from Samsung within 10 days from the date of device sale, accordingly you can wait and contact us again after 10 days, in case 10 days already passed and still your data is not received in that case you may please contact your purchase point to clarify further on this (purchase point is from where you purchased the device)

Post 10 days please take this on priority because Free Insurance can be activated only within 15 days from the date of Device Purchase.

Regards,
Team Cover Plus
Toll Free Call Centre:[protected]
(Call Centre timings are 9:30am to 6:00 pm, from Monday to Saturday, Excluding National Holidays and Festive Holidays)
Email Support: imcoverplus.[protected]@ingrammicro.com

No one at Samsung is available to answer my queries regarding this promotional offer made by Samsung to benefit students.
Kind provide me the required documents at the earliest

PRABHU MEHROTRA
[protected]
DELHI

I had purchased samsung refrigerator on 02.09.2013 from snapdeal. which is not working now. Samsung engineer visited & informed compressor has gone dead. For warranty claim he demanded invoice. due to system issue snapdeal is unable to share the invoice copy. But product serial number is mentioned which Samsung can check in their system. Than why can't they process my warranty claim.

Samsung call no. [protected]

Mobile no.[protected]

Registered mail id : [protected]@gmail.com

I am getting issues in camera whereas I have submitted my phone phone in march 2019 since then the camera issues I was facing I mailed them but there was no one to pickup the phone from my home as it's a super premium phone I was told at the time of service that o will get doorstep service. I have submitted my phone on 28th January 2020 they called me thrice and told me that my problem has been resolved but it was same as i submitted, intact service staff was using my phone as if it's his own handset. Till date the camera clarity is doesn't met satisfaction levels. Attached are the photos clicked from the handset I want refund for my phone and I also want to file compensation against the hardship I faced.

I have samsung galaxy m31 and in my phone the network is come and go after 5 min. I put my phone on airplane mode then it work properly. I go samsung service center metro palaza meerut they does not register my complaint n they said come after 20 days then they will see my phone problem.

Dear sir,

This mail refers to our samsung inverter ac compliant.

In this regard, i’m looking for your support, i explain the case as below:

We purchased inverter split ac on 18th jun, 2019, in gurgaon location:

After a few days of installation, we noticed some cooling issue,

It was working at above 21 degree temp only.

It was not giving the cooling on below 21 degree temp.

We got it checked but didn’t find any issue.

Now again summer came, we opened our ac in march, and found the same cooling issue.

We tried your service center but no one responded, because of covid.

After sometime in may & early june, we could reach your service executive and they told us that there is a service issue and they did the service and committed us that it will work fine.

We are really surprised once it was under warranty there was no leakage in spite of that we mentioned that it may be some leakage, but they were completely reluctant to accept it. They did the service again and closed the call with the ac service category.

Again the same issue since then, we tried to connect them again now they are saying yes there is an issue, we need to get changed some parts and coil, there is some internal leakage.

Once it came out of warranty they told us that there is an issue of leakage which is not accepted to us now they shared the estimate of inr 8100/.

You know the best part of it, they didn't tell us that it is paid even knowing the fact also, yesterday i got calls 4 times for the same, while earlier only we have been making follow –ups to them to resolve our query.

Please suggest, how we can trust, we all know samsung is a trusted brand but if your team will give such services then how a common man will survive.

Please intervene & help, your executives straight forward declined and said do whatever you can do, we are not bothered.

Regards,
Garima

I ve ordered samsung note 10 lite on 29th july and the product should reach before 3rd august, ordered not delivered yet and there is a delay formore than 20 days and samsung customer service is not solving the problem.

A compliant was lodged for faulty speakers, the engineer came replaced the speakers of TV (samsung led tv). Later one vertical line appears on the screen of the tv.
Complaint number- [protected]

Cooling failure from branded company like samsung refrigerator within 2 years?? Very surprise.

When i called service center, they told it is out of warranty, and you have to pay around 2-3 thousand to correct it.

I have never seen a refrigerator will start giving you problem at least with in 5 years of its purchase.

If so then really the product of such brand name samsung is not at all appreciable.

Dear Samsung,

I have been following up the issue with Samsung from more than 2 weeks and i didnot got any response from Samsung
When I called to the customer care, they say we will arrange the call but i didnt receive any call till today
I am keeping my washing machine idle because of the issue which i am facing, if you face same issue in your house, do you sit and keep quite?
Please think from customer prospective
After every call i made to customer care i am getting below sms
"Thank you for contacting Samsung.We hope your query was answered satisfactorily. For future reference kindly quote [protected] at 180040-SAMSUNG[protected]"

I request you to handle my issue on priority ASAP

Regards,
Amit
[protected]

I bought a mobile note 10 lite from samsung e-store directly on 2-aug-2020 (order id [protected]) and the delivery date which was promised was 12th aug. Today is 20th aug and I have not received the product. Rather the status of the order is same -approved. I have been calling the customer care since 12th aug about the status but I get a pre defined answer that wait for 24-48 hours and then nothing happens. Today I also received a cancellation email from ecom and I don't know whether is cancelled also or not because the customer care people are telling it is not cancelled. This is very much frustrating for a person.
Request for your help here.

I purchased samsung a30s on 12th june from a reknowned vendor near my place. Within one month, its charging port was not working. I went yo samsung store to replace it. Now, after all that, my phone started having a black spot without damage done by me. Now my full screen is not visible and samsung customer centre is telling me to pay inr 4600 for the damage which i have not done. This is unfair on samsung's part. Its a new phone. Its been 2 months only and such kind of issues are not acceptable. I will not pay for the screen and samsung should take care of this wherein consumera do not have any mistake of being a loyal customer and still getting such blunder issues in their mobile phone. Take this matter forward.
Thanks.

I have purchased samsung a 705gzbhins last year. My mobile no is [protected]. The product is now out of warranty. (13 months old). There was problem of charging. The handset was not charging at all with charger. I went to authorized service centre ([protected]) in boisar maharashtra on 11/08/2020 and described them my problem. The centre executive ms mhatre kept my phone along with charger and my billno is [protected]. She told that problem will be solved in 1-2 days. I called in centre on 12/08/2020. It was informed to me that part will come tomorrow and on 14/08/2020 i will get my phone. When i called on 14/08/2020 to collect my phone the different executives started telling me different problem s, one was telling display is gone one was telling there is problem in my motherboard.in last three days they never told me these problems but when i asked my phone they told it will take 8 to 10 days to solve problem. Then she told that motherboard has to be replaced and cost is rs.8000/-. This is looting of customer who has problems. They dont have any parts with them and for minor problems also why they are saying 8-10 days time. Finally i got fade up with the approach of your service executive and their tendency to extract money from needy customer i took my phone back without any repair. I gave the same to one local mobile repair shop and he changed the charging socket part. It cost me only rs 600/- and he got it repaired in 2 hours gave my damaged part back to me. If a local service centre repairs my mobile in 2 hours and inrs 600/- why the authorised service centre is taking 8-10 days and charging exorbitant amount. This is looting the customer. This service centre has totally shattered the faith i have in your product since it was my third samsung phone. These guys are tarnishing your company's image it is requested to take immediate action on such careless and looters otherwise one day they will ruin your brand name. If you don't take any action form company side i will publish this horrible experience of service centre in social media and consumer forums. They did not give meany copy of bill, acknowledgement these cheaters must get strict punishment otherwise your customers will turn away from you. Stop looting the customers.

To
The consumer team
Name – mayank sharma
Contact – [protected]
I am by new samsung phone model no (Galaxy note 10 lite)
Purchased date -22.02.2020 but yesterday my phone screen blue patches my phone not break no daunt no press it is manufacture defect but samsung service center not help me and he asked me your phone is not repair in warranty period and service center staff not co prate me and very rude behave with me
So please as soon as possible solve my problem
Thanks