Samsung India Complaints & Reviews

I submitted my m30 samsung mobile on 20 march 2020 at samsung service center vashi, navi mumbai. They told to take one week time for service my mobile. I have the warranty they agreed for service. I requested a spare mobile for one week. They provided samsung s8 edge which is a really expensive mobile. They stretched their time and delayed the service and lockdown also started, due to which i was unable to reach the service center. During the period of time i was using the s8 edge mobile. They gave it without any cover or any scratch guard for the mobile. The phone fell off my hands and developed a small scratch on the screen, although the display was working well. They charged me rs. 12, 385 for the issue. This is really a bad kind of behaviour. First of all they didn't mention that it was an expensive mobile, and the mobile which i gave was a lot cheaper one. Two complaints are:
1. He gave me an expensive mobile instead of a cheap mobile, my mobile was only of 15, 000rs.
2. He gave the mobile without any cover or scratch guard.
3. He charged me rs.12, 385 just for the scratch.

This was my first service with samsung. I really regret with the service they have provided. He charged me such an high amount, it is like they have planned to give the phone without cover or scratch guard.
He should given a cheap mobile instead of mine.
I request to take strict actions against the person.
I want my money back.
The person's name is mr. Vishal.

Issue:sweating issue for the fridge

Contacted many times the customer service.
The service person said the issue was sweating and it will happen 1 per 1000 refrigerators manufactured. Our complaint was well known to the samsung service in calicut, they played a lot and now our warranty period got over and the issue not resolved.
Bad experience from samsung products (Two month back our samsung television also stopped working).

Dear samsung team: we are expecting a quick solution on our issue.

Address: sanath kk, puthiyangadi, kozhikode, kerala-673005
Mob:[protected]

Its been 10 days since i have been looking for applying for refund for a samsung galaxy buds+ which was malfunctioning when received. I have been made to go to service center twice despite buying the product online from samsung's website. There has been no solution. Below given are the details of my ticket on zendesk login. My message to the company today is also given below it.

Requester sukant created june 03, 2020 13:41 last activity today at 17:36
Assigned to shraddha id #1613485 status open priority high order number [protected] customer's email [protected]@radiusdevelopers.com contact no [protected] category cancellation, returns and refund subcategory defective item/item does not work as expected ticket source email ticket type complaint.

As advised i visited the service center at sion yesterday but the service center was closed. They i visited the service center again today, met mr. Shabbir (Very courteous person), as per him there is no doa which he can give for earbuds and he asked me to speak with the customer care only. I called customer care from there itself, had a hour long call with the representation by the name of robin. He specifically mentioned that he does not know how to help me, he spoke with the shabbir also multiple times however they were not able to give a solution. On asking robin to put me across a senior person he tried, not once but in different intervals multiple times to get a senior person on call who perhaps would have the authority / knowledge to help me, the senior resource refused to come on the call. Despite multiple attempts and almost an hour long call i finally left the service center and came back. I fail to understand why samsung has choose to not educate their representatives well to have solutions for such issues. It's a matured organization and still such amateur behavior is exhibited. I am giving you guys 2 business days to resolve this issue, you have sent a malfunctioning product and now are harassing me for no reason, i want my money back pronto. Else i would not leave any stone unturned in sharing this experience in all forums which matter.

Despite this if i don't get a favorable response, i would enter a samsung store and throw this product at the reception, ensure it's captured on a video and shall put the same on social media. Don't treat this as a threat but am left with no option now.

Hello i am extremely disappointed in the service of Merchant communication, ONE OF YOUR PRESTIGIOUS SERVICE CENTER in surat,

Address: Shop No. F 53 & 54, City Centre, , Near Sosyo Circle, Udhna magdalla Road, Udhna, , Surat, Gujarat 395007

i had given my phone for service under warranty, i have been called to the service center twice without any sense and i haven't received my phone yet.
moreover the owner is miserably rude to people, the staff looks annoyed always and the work is almost exclusively delayed every time.

This made me type this complaint, the owner is as rude as it gets, he yelled and kicked out a senior citizen out of the shop, and made him wait unnecessarily outside the service center even though there was ample amount of space to sit on the benches even after following proper social distancing rules. this behavior is uncalled for and not professional at all.

my bill number is [protected]
i had given my phone for service on 2nd of june, it has exactly been 10 days now with the phone still not repaired and returned.
i was called to service center on 10th of june and 11th of june saying that the phone is ready for pickup, made me sit there for 45 min just to say that please come back tomorrow again. my house is quite far and it takes FUEL TIME AND ENERGY to travel and just to waste so much of time in the service center.

i request you to kindly speedup the process and charge a penalty to the above mentioned service center, kicking a senior citizen out is an offense and reflects on your professionalism.

From the day 1 when we start new samsung washing machine inner side of filter is not fitted properly. When the machine run it loses its grip and not working properly and it opens thus purpose is defeated which is meant to serve.

I placed my order (Order number [protected]) on 21st may, which was supposed to be delivered before 2nd of jun. Today is 10th jun and the order is still not dispatched and is in approved state. I have wasted a lot of time over phone/email/chat. The only answer that i got was that it will be processed soon. Kindly wait for 7-10 days.
I really feel robbed after investing close to 60k inr in your product.
I am facing a lot of issue as my current refrigerator has stopped working and i desperately need this product at the earliest. I am not sure that this order will be dispatched or cancelled and how much time am i supposed to be waiting for.
I have written to service head as well and for the past 10 days their only reply is that we will contact you soon.

I am not getting any answers regarding my order i really request you to get me out of this misery. I do understand that these are tough times for all o[censored]s.

Awaiting positive response from samsung india.
My cell # is[protected]

Hello team,

Service request number: [protected]

This is a very sad service and experience i’ve been having with such a big company of yours “samsung”
I would to bring to your notice that this has been going on since 2 months now.
I’ve been calling samsung service team and the service technicians almost everyday and they do nothing.
I’ve had only one technician visit since the past 2 months who said he will reach out the head office and i haven’t heard back.
I would post all this feedback on the online forums if this is continuing this way.
I have the ac under warranty and they’ve been a pain to work with to get my ac fixed.
I don’t expect this from a company as big as yours.
I’ve sent my bill and the pictures they’ve asked to multiple people and they keep asking the same stuff but they don’t respond to calls nor they arrange anyone to fix it.
This is very frustrating and not acceptable at all.
I’ve lived all summer without ac.
I would like to take it a step ahead and let all your officials know what kind of experience i am having with samsung.
I need a fix immediately.

My samsung m31 phone auto restart at anytime and taking long time to open and start.
On services center company engineer not to identify what's the problem and they only install the new software. But on installing new software this problem regenerate in few days. So i request please order the samsung services center gonda engineers to check it's internal circuit system.
My contact number is [protected]
Please contact me on my phone number and give me a perfect solution.

Sir/madam
I am using samsung a-30 (Imei: [protected]) for last 11 months with trust and faith but now i am losing my trust from samsung.
Camera of my mobile was failed 3 months ago and that was replaced at service center (1st floor, shop no. 18, community center, okhla i, delhi 110020). Unfortunately camera of my mobile again failed.
I revisited the same service center on 08/06/2020 with token number ws052 but very cool and unsatisfactory response was given to me. The camera was not in stock and not certain when it will be available.
I am very much frustrated with this mobile (Without camera).
I request you to please replace the set or arrange camera immediately or arrange proxy mobile for time being.
If the solution is not possible i will proceed this frustrating issue to the media and other public consumer forums.
Regards!!

Dr. Usama akram
Research officer
Ccrum, ministry of ayush
Govt. Of india
Call: [protected]

Sir i am complaining about ur costumer care service in jodhpur at ratanada branch on friday they give my cell phone and say it is ready to use and i got problem in wifi and hotspot problem next day i said about this and they ur motherboard is damaged how it is possible i am really disappointed by ur service and misbehaving like that

I had given one mobile for repairing with m/s. Divine electro solution on 19 may 2020. [bill no. [protected]]. As demanded 50% advance was also paid. Till date i have not got back the mobile. The servie centre is unable to provide any date.

I logged a complaint with samsung against my refrigerator around mid march, they sent an engineer and he replaced a part of the refrigerator and also took the visiting charges. Total amount was 3000 for the replaced part and 700 for the visiting.
We were communicated that this part comes with a warranty of 3 months.
Soon after the repair the same problem started again and we logged a complaint again on 14th april, due to lockdown they sent the engineer after couple of weeks. He visited us and did nothing and said that keeping the temperature of the refrigerator to 5 degree would solve the issue. It did not solve the issue.
Due to lockdown we were facing lots of problem, all the vegetables were getting spoiled.
We called the service centre multiple times but could'nt get any response from them but no response.
Last complaint was raised on 27th may but no response till yet.
This is causing lot of inconveniences to the family, request samsung to please look into it.

Sir my name is abhishek kumar i am purchase our product samsung galaxy a70 this phone is using me 1 year i am 1 year fasing problems in your handst 6 times vist service centere this phone is purchasing me on 28990 rupess i am so happy for purchase this phone in pre bokking sale this phone use me only 3 days vist service centere no network problem your service provider talk to me your phone is ok my area is some network issue form your services provider again vist heating isse and softwere problem your service provider is prof for mee i have no prof charging heating issue is servise provider ok agin i have use phone network problem and heting issue some times back 3 month ago my phone disply is off automatic i am lokking youtube phone display is off i have many problems this phone i am not purchasing this phone my money is waist please sir request this phone changes for me

Washing machine motor has been changed five month back but since last two month machine is not working i have called to local team who has repairing last time but since last five days daily basic they promise to come but still he has not come customer care no is not working

We had ordered s10 lite on 29th may, order id: [protected] it's been over a week and it still hasn't been delivered. Whereas the given delivery date was 6th june!
On contacting customer care they were also unable to help us. It is requested to resolve the issue at the earliest.

Mr. Ceo,

Need your urgent attention and intervention in this case.
This kind of ignorance is not excepted from you and brand like samsung.
Sorry to mention above line but your entire team has made me to mention that.

I had place the caption order on 10.05.2020 under samsung corporate sale program.
On 21.05.2020 i request to change my shipping address and request your team to deliver the order on my billing address as the order was n only approved status. As per the samsung faq/terms & condition if the order is packed or shipped no changes is accommodated & that i understand & agree too.

As my order was in approved status & confirm from one of your customer support team member also confirm that this can be done as order is in approved status only. He has forwarded the request to concern department.

From your support team i received a response and a call stating that address can’t be changed. When i ask them to read the t&c and faq the first question say if the order is packed or shipped no changes are accommodated, 3 attempts will be made to deliver the product if not picked order will be canceled and refund will be initiated.

Many times i had explain the same team to each and every member to your so called support team.
One day i got a call from summit manager of support team. He told me that we are writing a mail to savex team for change in shipping address & it will be done. But no movement happen & no update has been provided to me till date.

On 26 or 27 may 2020 i had highlighted this case to mention ceo email i. E. '[samsung.com] service head india' ; '[samsung.com] samsung estore' support. [protected]@samsung.com. But no action has been taken. Then i got the call from mr. Prince where i had once again explain him the entire case he has assured me that the changes will be done and i am forwarding this case to our head office & you will be communicated soon. But as usual no response and no change in the shipping address.

After that i had call multiple time to your support team and ask them to connect with summit & prince for my request. But they refuse to do so. On 02.06.2020 spoke to mr. Mohit of samsung support desk and ask him to please connect me with mr. Prince as he was supposed to give me call & update on my request, instead of connecting me mr. Mohit has display a unprofessional, arrogant & rigid. He told me address can’t be changed and cancel the order. I also request him that i want to speak with mr. Prince today and need resolution for that i am ready to wait over call. Hs reply was “ i can’t connect with him if you want to hold the call for 1hr, 2 hr or 10hr you can wait” after some time he commit me that i will receive call from mr. Prince in next 2hr. But as usual no call has been made to me from any samsung people.

On 03.06.2020 i got a text message & email communication stating that the order has been packed & dispatched to early mention shipping address.
Am not able to understand why the product has been dispatched without changing my shipping address. I call your support team and ask them to connect me with mr. Prince, finally on 03.06.2020 i got call from mr. Prince and he assured me that same has been forwarded to head office and we will discusses this case with savex and get this delivered to nagpur address and same will be updated to me on 04.06.2020 by 7pm.

Still i am waiting for revert.
I had attached all the possible communication mails & ticket details for your reference & investigation.

Mr. Ceo,

I think i had really made a mistake by purchasing samsung product & feel this is a harassment. There is no tat for customer query resolutions as the request has been placed on 21.05.2020 and today is 04.06.2020 almost 15 days nor professionalism in delivering what has been committed.

This is the final request from my end to deliver the order to my billing address only i. E. H no. 17 mb town pahse 1 bandhu nagar zingabai takli mankapur road nagpur 440013 maharashtra.

Please don’t force me to lodge a complaint in consumer court with all this details.


Regards,
Tejender singh bungai
Branch operation & service head
Citibank nagpur
Mob no. [protected]
Ll no.[protected]

Legal disclaimer:
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From: bungai, tejender singh [gcb-rtlb]
Sent: tuesday, may 26, 2020 1:08 pm
To: '[savex.in] ecomsupport'; '[sielhelp. Zendesk.com] swangi kaushik'; '[samsung.com] service head india'; '[samsung.com] samsung estore'
Subject: re: update regarding your samsung shop order -[protected]

Team,

Please refer to attached mails.

In the attached mail is requested to change my shipping address. I. E. The order has to be deliver at my billing address. Which is h. No. 17 m b town pahse 1 bandhu nagar, zingabai takli, mankapur road nagpur 440013 maharashtra.
Shipping address change request has been raised on 21.05.2020 when the order is in approved status only i. E. The product is not packed nor it has been shipped or dispatch.
As per the samsung term & condition changes can’t be done when the product is shipped or dispatch.

For last 5-6 days i am chasing with samsung support team to do the necessary changes but same is not happing. I had raised this concern to ceo team on 24.05.2020, still waiting for response.

This type of customer service is really not acceptable from the global brand like samsung. Really it’s a disappointment movement for me & i really feel i am getting harassed by samsung support team for such a small genuine request.


Dear all,

Request you to please dispatch the order at my mention billing address i. E. H. No. 17 m b town pahse 1 bandhu nagar, zingabai takli, mankapur road nagpur 440013 maharashtra.
There is no question of cancellation as the first instalment of emi has been generated in my citibank credit card statement and which i have to pay by 10.06.2020.

Hope a positive response should be provided to me & my request will be accepted.

Regards,
Tejender singh bungai
Branch operation & service head
Citibank nagpur
Mob no. [protected]
Ll no.[protected]

Legal disclaimer:
‘the information contained in this electronic message and any attachments (The "message") is intended for one or more specific individuals or entities, and may be confidential, proprietary, privileged or otherwise protected by law. Disclosure, dissemination, reading, copying or otherwise using or taking any action on the reliance of this e-mail or the information contained herein by anyone other than the intended recipient, or an employee or agent responsible for delivering the message to the intended recipient, is prohibited and unlawful. If you are not the intended recipient, please notify the sender immediately and delete this message. Electronic messages are not secure or error free and can contain viruses or may be delayed, and citi and its affiliates and/or the sender is not liable for any of these occurrences. Citi and its affiliates and/or the sender have no responsibility for unauthorized access and/or alteration to this communication, nor for any consequence based on or arising from your use of information that may have been illegitimately accessed or altered. Citi and its affiliates and/or the sender reserve the right to monitor, record, transfer cross border and retain electronic messages.’

Standard investment disclaimer:
Citibank n. A. Provides investment services as a distributor of third party investment products (Shortly referred as ‘investment products’). Citibank n. A. Does not provide investment advisory services in any manner or form. Investment products (I) are not bank deposits or obligations of or guaranteed by citibank, n. A. Citigroup, inc or any of its affiliates or subsidiaries; (Ii) are not insured by any governmental agency and (Iii) are subject to investment risks, including the possible loss of the principal amount invested. Click here for product disclaimers/information

Standard insurance disclaimers
Insurance products are obligations only of the insurance company. They are not bank deposits or obligations of or guaranteed by citibank n. A, citigroup inc or any of its affiliates or subsidiaries or any governmental agency. All claims under the policy will be solely decided upon by the insurance company. Click here for product disclaimers/information

From: [savex.in] ecomsupport
Sent: monday, may 25, 2020 8:20 pm
To: bungai, tejender singh [gcb-rtlb]
Subject: update regarding your samsung shop order

Dear samsung customer,

Greetings from samsung shop!

We hope you and your loved ones are healthy and safe. We also wish to thank you for ordering on samsung.com.

In light of latest government announcement, our warehouses and courier partners have now resumed operations. However due to the prevailing ground situation and constraints, there could be some delays and your order is expected to reach you within the next 8-12 days.

A separate notification with tracking details will be sent to you on email and sms. You can also check your order status on https://www.samsung.com/in/web/search-orders/

Kindly know that the transit time may be impacted if your location is further marked as covid 19 containment zone by government authorities.

In case of any queries, you can write to us at https://www.samsung.com/in/support/email/online-shop/

Thank you for your love and patience.

Regards

Samsung shop team

Dear sir,
I had purchased the samsung refigerator fae ion ptsn last year in september 2019 with the receipt number 15518 due to moisture the partition connection was loose which was repaired by the technician and the same problem was repaired by your people two three times when the refrigerator was in warranty which means the refrigerator was one and half years old and when third time the problem occurred the technician asked me to pay him rs 590 this is clear cheating and i paid the amount with protest and request you to refund back the amount ie rs 590
Regards
Aditi gupta

Sir, i had purchased a samsung bluetooth headset on 19/3/2020. After 2 months of purchase of the same it has broken. When i went to the service center at gandhidham, kutch district, gujarath, on today morning i. E[protected] they are claiming that it has physical damage. When there was no physical damage that has happened from my side and neither it has fallen. It damaged automatically and the gum from the rubber was out. When i reported this at the service centre they are asserting a false statement that i tried to join the broken one with a fevicol. When i asked to show up the fevicol content the employee at the centre is silent. I am a regular customer of samsung since 2014. I appreciate no complaints since then, but when i found a complaint with the bluetooth headset and complained about it, the treatment was unsatisfactory. I would request you to look into the matter. If one cannot treat their customers properly is quite tolerable, but judging and claiming false statements isn't. So kindly look into this matter and resolve it at the earliest or else my ₹2999 will be waste.

I have purchased, tv online from sumsung portal however tv installed not completed, unable to approach customer care

Samsungh home theatre model no : ht-j5100k
Model code: ht-j5100k/xl

Complaint : home theatre left & right speakers are not working. Only centre speaker & sub woofer is working.

I have removed speaker connections and placed again. Still it is not working.

Request you to pls arrange to send technician at the earliest