Samsung India Complaints & Reviews

We ordered a washing machine on 13 may and received a defective product on 5jun. We immediately mailed them regarding replacement/refund. They are not even telling if there will be a refund or not otherwise we would have bought another one. But there hasn't been any update till now. We have called the customer care almost every day but all we get is 'your issue is escalated and someone will call you back', but nobody has reached us till now. We are feeling very helpless as we have nowhere to go.

Dear sir

We had purchased the refrigerator bearing model no.: rt65k7058bs/tl on[protected] from croma.

It has been less than 1 year and the refrigerator has already started giving problems with cooling and water lodging in the non freezer area.

My first complaint was lodged on
1) 25/4/2020 which was not attended to citing lockdown reasons, then on
2) 27/4/2020 again the same was lodged which was again cancelled by your backend team citing lockdown reasons,
3) then on 01/06/2020 it was again lodged which was attended and the engineer had advised us to keep the fridge closed with all stuff removed from both freezer and non freezer area, and shut it down for 72 hours and then again restart for 2 hours and then stuff the material inside, this was done but again the problem persisted.
4) then on 25/6/2020 your engineer again came and he said that there is a gas problem, gas needs to be refilled.
5) then on 27/6/2020 your engineer again came with the gas refilling and he told that this cannot be repaired the fridge needs to be replaced.

I need you to help me solve this problem as soon as possible as my pantry items are getting spoilt.

Enclosed herewith the snapshot of various visits by your engineers.

I need your reply to proceed further.

Best regards

Kapil todi

I purchased the very known device named as samsung m 11 from a store situated in patna shop no. 104 aashiyana harinivas new dakbunglow road patna 800001. I purchased this phone today itself and the moment i reached my home the entire screen of the phone came out and it seems that the shopkeeper or the workers have either replaced my entire screen or the screen itself is highly defective.
I want to know the value of my money invested on this known company.
Is this how u deal with customers?

I want a justice against my worth and samsung please take an initiative or else have to sue the company name itself!

This is to inform you that i purchased samsung mobile a-51 on 03/06/2020 which stop working on 15/06/2020. Due to office work i submitted that mobile to nearest service centre (D-1, sector 3, noida, uttar pradesh, 201305) on 17/06/2020. After some day they told me to submit cheque and other detail to provide new mobile due to part not available. But after some days when i called to service centre to check status they told me that they repairing my mobile and part is available now after repairing and quality test they will provide mobile. When they called me to collect i found defect in mobile set again. I am using samsung mobile since last 15 years, but this time i will not going to tell anyone to go for samsung due to this quality of product which stops working in this short period of time and also this type of service behaviour from service centre
Now below is my concern.
1) why i receive repaired phone two or three times in 20 days.
2) what is the guarantee that it will not stop working again in this guarantee period.
3) do you provide in written that it will not stop again and if you will replace with new one.

Complain number ([protected])

Respected sir/ madem,
My name is mangesh sadhuji saosakade from nashik i brought
Rt34t4632nv top mount freezer with curd maestro™ 314lfrom new comfort dealer in dattat mandir chowk nashik road state maharashtra dealer mobile no. [protected]. Dealer deliver me defective piece on date[protected] and samsung engineer came to my home for demo and he saw that the curd box not connected and all wiring of courd box was not connected properly to socket and due to not connected of curd box to freez display also not workeing properly then he told me to replace the product from dealer and next day two engineer from samsung came to my home and they also told me that the product was replaced from dealer and also call from samsung center regarding replacing of refrigerator but when i contacted to dealer and told him that samsung told me to repalce that product from dealer but the dealer said to me not replace hole regigirator we replaced only curd box in to freez and min 10 days for changing curd box after change the curd box refrigerator will work normaly but i told him if curd box replaced and refrigerator also not work properly and i create another issue then where i go who is responsible for that and then i asked to dealer for refund my money then he refuse to refund my money and said my worked only to delivered the product not repalce and refund and said contact with samsung told him samsung executive also said me to replace freez but he can't agree to replace and refuese all regarding replacing issue and spoke rudely like my call not receiving not to give proper ans also talking not well so please tell me that where i go for solve my problem. My frustration level is growing very high level and mentaly harrsed becoz of this issue and i dont know where i go for my resolve issue, dealer not properly answered and samsung told that replaced from dealer and i uploaded the video captured by samsung executive who came for demo.
So i request to u please take immediate action on my request and resolve my issuue as soon possible

Thanking you

Regards
Mangesh saosakade
[protected]

I have purchased a fridge 4 years back and now it's not working and came to know that it's an issue with compressor. I have lost my fridge bill and the samsung outlet is also closed now from where i have purchased.

It was a direct samsung out let and it's closed now... Now the service engineer is not considering my product under warranty. But my product is covered 10 years warranty. It's mentioned on my fridge - 10 years compressor warranty.

Service engineer is also aware that it's within warranty... But he is asking bill copy to work on this request...

I can share you the serial no and compressor number etc...

Serial no : r4564pad700876f
Compressor no : mav488al1r/tt1
Model id : rt26fajyasa/tl

So what's the solution for this issue?

I lodged a service complaint with samsung service centre on 30th may 2020. I received the following message intimating with reference 1409m93. A technician had come and replaced thermostat, pin sensors, blaffer thermostat and collected rs.5200/- but the refrigerator did not work the next day. I kept calling the technician, he responded saying that he had quit the job. Screenshot of his replies is attached. Then on 13th june 2020, i again lodged a complaint to samsung service centre. Again same reference 1409m93. Next day another technician had come and replaced powerboard at the back and gave a bill saying that there was warranty for the repair and collected rs.7200/- the refrigerator again did not work. I kept contacting repeatedly but the technician evaded coming. I suspect your service centre and the technicians collude to cheat the consumers. I demand immediate redressal. Failing which i need to approach consumer forum and may consider lodging cheating case against your company for cheating the customers in collusion with unscrupulous technicians.

Product name :samsung refrigerator (2 door/top freezer)
Model no. Rt50h5809sl /2014
Purchase date: april 1st 2014
Purchased from: reliance digital, miller's road, bangalore.
Complaint: water accumulation below crisper drawer.
Samsung customer care despatched outsourced technician from refrigeration services within one hour of lodging request. Technician briefly examined the refrigerator and informed that new electronic part controlling auto defrost to be replaced or repaired. Replacement cost ₹10, 000/- (No warranty). Repair cost ₹ 8500/- after protracted bargaining amended his final offer to ₹5000/- (Bill +1 year warranty).
Same problem occurred 3 years earlier. Then the technician advised to shut down fridge for 7 hours to allow ice to manually defrost and switch on fridge.
I am unable to contact samsung customer care by email, and their website is not registering my complaint because it does not have my model number (Rt50h5809sl/2014) in their list of models.

I am really sorry to inform you that i am chasing samsung team from same last 2 days as i am not able to get benefit under any of the program (Student & corporate). Exchange is mentioned on the product but i am not able to avail that.

All info shared over mail to below mail ids but still no resolution yet.

Rohit. [protected]@samsung.com
Support. Estore,
Servicehead.in

Even called twice on support toll free numbers.

I believe they are waiting so that offer can be closed and this case also.

Hi team,

I had purchase samsung a70 phone is last 13 july 19 and after some days there is some display issue and i have visited he service center after many follow up they changed the display and return it to me
Hen within a month there was some battery issue, then some finger sensor issue, then-after some hanging issues, the charging issues and now application are not working and finger censor working some time or some time not and charging connected some time and some time not and battery backup issues

So every time i visited the service center or call on ivr they performed formatting and reset its started working but in every 15 to 20 days its stopped working,
Now there is just 15 days left and they are again asking for formatting and no one is responding well
Call center guys just giving the falls commitment and service center guys too rude.
They used the word "hum to bs formted krege apke bolne se kuch nhi hoga jisse bat krni h kr lo"
And they also denied for provide physical job sheet.

Now please help me with that because i am not able to use this phone since last year and its just wastes of money. So, i just want the replacement or money back.

Imei [protected]
Job sheet no [protected]

Dear, i have purchased level u combo offer, order no.#1481, payment also done but i have not received any updates on that kindly update on same, how could we purchase again

User barcode is =ez[protected]n
Adders given-
Mobile gallery
H no.104, ground floor blk b hari enclave delhi 110086

This is to complaint against samsung care service. Within 3 months of purchasing m30s i had to give it to samsung care service centre dewas mp l becoz of problem in charging socket.
They asked me to come next day then again next day and then again.

Thus still after 8 days i did not get my mobile. Now they are again asking me to come after 4-5 days.
I'm a teacher and my students are suffering a lot as i'm no longer available online.
And my salary was also deducted by the school.
Thus i suffered a loss of 11000 which is near to the price of mobile.

Samsung was my favourite but now i hate it.
Becoz of its bad service i suffered loss. I demand 11000 rs and my mobile back
Still my mobile is at service centre.

Akash singh chouhan
Samsung m30s
[protected]
Dewas (Mp)

I have approached samsung dealer at indiranagar (bangalore-560038) for m31 model. He said that m31 model right now not available a21s is available which is alternative for m31. So i have purchased and after going home when i googled and observed that both have vast difference and m31 have far better features than a21s. But i am paying same amount for a21s. I wanted replacement for a21s. I want m31 model only. How samsung and their outlet are cheating the customers by saying alternative models. Shop person denying to replace.
Shop name: samsung concepts inc.
Date of purchase 24.6.2020

Door of the front load washing machine is not closing and we call the service man. When they came they says it takes about 1 month for the availability of the parts for repairing. We can't wait for 1 month and it's a long time for us as washing machine is a very essential one in daily life. So please clarify about this and make sure to fix our problems as soon as possible.
Model:ww60m206lma
6 kg

I hav purchased samsung tab A on date 19/02/2020 and after that on date 23/02/2020 it got problem of power key (not working). Then I went to your service center and told them all matter but they only updated software. I am still facing power key problem so kindly give me new one or refund my full amount of 11990/-.my imei no. is [protected].

contact details-
[protected]
[protected]@gmail.com

I had purchased a Samsung Galaxy M30 s Mobile on[protected] at ERODE/TAMIL NADU exclusive Samsung Showroom MY MOBILES-B. From the day one on wards the Battery was not Withstand even for 12 Hours and also the Auto Downloading of Apps. taken place even the option was in OFF status. On[protected] I went to the Dealer and it was informed that if the software was updated the problem is solved. But, even after that I have faced the same issues and I handed over my mobile to your authorized service agency on[protected] for observation. I think it is a manufacturing defect and I request you to kindly replace a new mobile to me. I am expecting your speedy and timely acting on this issue. Thanking you.

I have purchased on dated 21st of June'20 Samsung A21S from SBT Communication, Barasat, Kolkata, West Bengal but after purchase the same found wired headphone not support during used to Sing Star Maker. Next day 22nd of June'20 complaints has been raised to Same shop but they are not allowed us to support. Samsung one of the Big brand across Global but this type behevour not expecting in your store.

Before purchasing the phone all the person of your store entertaining the customer after that no response.

Already inform to Samsung

I have purchased samsung refrigerator from vijay sales in 2016.
Ord. No: 114-lrd11-16so 56. I have already raised a complain on[protected]. Complain no-[protected].
The service person visited on 13th june and said that there is issue in compressor and will get that in 3-4 days and will fix the same.
Today on[protected] i havent received any call from service person and the compressor issue has not been resolved. It has been 14days after lodging complaint yet it has not been solved.
This kind of service is not at all acceptable by samsung. My compressor is in warranty for 10years, please fix the issue asap.

I had tab a date of 20/02/2020 and use only 3 days date of 23/02/2020
Power key not working i go to bhatia mobile salce excitive person ansutisfied answer ao many not exchange my tablat only softwer updat and them same isue just now not working samsung care not any reasone change of part any any qustion but not sollution just i had exchange my tab a device