Samsung India Complaints & Reviews

From day 5 of purchase the device is getting lagging issue.. I have purchased the device on 22nd of feb 2020 till now facing the same issue. At first i thought it is malfunctioning and it will fixed after some updates but after using this device for a month i got to realise that there is problem with this device itself. I have given complaint to samsung regarding this issue, they schedule my call from technical dept on 21st of march 2020 but i didn't got any call from samsung. On 22rd of march lockdown was declared i was helpless i can't even go to store where i have purchase this device nor i can visit samsung service centre, i was continuously following up with samsung
Helpline and followed each and every step for troubleshooting the device by assistance of helpline person but there was no use of it, samsung promised after lockdown get relaxation they will definitely help, it has only wasted my time. Regarding this i have given multiple compaints but there was no use of it. I have also given complaint regarding this in samsung memebers app even i have visited nearest service centre they said much of this models (A51) having software failure issue and quality team is working on it. Why samsung is launchig such devices without proper quality testing. I have requested them for replacement they told within 14 days of purchase the device is eligible for replacement. Because of this lag i can't even play basic games and use normal functionality of this device. I m attaching some the video clips regarding this issue

I wish to complain about samsung m30 mobile (Imei-[protected]) that network not work properly. I purchased on 22 may, 2019. During repairing my mobile suddenly start lockdown company extend my warranty period next month. So my mobile device under warranty.

I am complaining because i have repair my mobile 10 times in last three months at service centre (Sachin men's wear add. D k complex bina - 470113 sagar mp) but not resolve my problem. Job sheet bill no. [protected]

What's problem-

1. Voice drop during communication

2. During calling device show out of service

3. When start browsing network automatically low.

4. Calling from another device mean incoming call show out of coverage area or switch off

I have use device last 9 month mobile running very well. Sunddly my mobile audio jack not working. I have send this mobile sevice centre. They repair or change my audio jack then take my mobile in home insert my sim. I see mobile network not working properly.

When i use device 2 or 3 days. I see mobile network gone at remote area (My locality rural area where i use device last 9 month) it's face network problems. It mean if mobile come to remote area its leave network where your service center locate in urban area so it's network work good but not better

I have another mobile that use last 1.6 month in same location they given proper network (My samsung also working that location before this repair) it's mean problem arise after mobile repairing

Now service centre employee says thats i have seen your network come properly (Because they locate in urban area). If you have problem in your locality (Rural area) thats not my responsibility. I can't solve this problem. I have facing problem so come service centre many time traveling 10 km long.

What's i try

1. I have changed my sim use another network sim same problem face

2. I have changed mobile setting as per network provider and samsung care. Nothing happen

3. I have compare another device. Other device running very well in same location

Overall conclusion my device facing problems after repairs my mobile. So service provider responsible for this issue.

I believe that this response is unfair. I would like a written statement explaining your company's position.

I look forward to hearing from you as soon as possible to resolve this problem.

Sincerely,

Shailendra singh

Add - c/o mahendra singh thakur

Pratap ward bina -470113 mp

[protected]@gmail.com

Fridge is not cooling due to door gasket of fridge got damaged. Require replacement

Hello there

I am rohit maurya. I bought a samsung m21 mobile from https://www.samsung.com on 18th may but for some reason, i canceled this product. Today, the 29th may happen but i have not got my refund yet. Whenever i talk about samsung care, he talks about helping soon.
I bought this product with debit card. According to which money is found within 5-7 days but not so.

My order id is this [protected]

My complaint no is [protected] i have registered this complaint at your customer care no on[protected]. One technician named mr. Ganesh visited our place on[protected]. He saw the fridge and tried to open the fridge from inside. He tried to pull the inside panel with hand but he could not open it by just pulling it. Then he told us that the fridge need to be picked up by the service center and can only be repaired at the service center. He said only after lockdown the fridge can be shifted to the service center. Later we inspected the inner panel and we found that there are screws to panel and without opening the screws the panel could not be opened. The technician visited is not knowing this simple thing also.
We have not received any reply from the service center after lockdown. Tehn we visited the service center at dilsukhnagar, hyderabad, telangana on[protected]. The manager at the service center mr. Umesh was very reluctant to listen to our concern and wanted us to lodge a fresh complaint as the complaint given earlier was cancelled. I was surprised to hear the answer. When i insisted on reopening the complaint as the complaint was not resolved and closed without our consent. One person in the team came forward and allotted a person named ashok visited our place on the same day he also tried to check the problem ans said that the fridge needs to be taken to the service station for resolving the issue. But when even after repeated follow up with mr. Ashok the fridge was not picked up. When we was annoyed with the response he asked us to speak to mr. Umesh again for resolving the issue. When we contacted him today we shocked to hear that the complaint raised by us on[protected] was cancelled and he wants us to register the complaint again. When we resisted the re-registering of the complaint he said either we wanted a resolution to problem or wanted to problem to get worst. We were force to re-register the complaint vide new complaint no [protected] and after re-registering the complaint we receive a phone call from the service technician as if this is a new complaint.

Mene samsung galaxy m31 phone 05.03.2020
Date ko purch keya tha usme mere phone me problem aarhii haii 15w ki fast charging hai leken 4 hours me 36% phone charging hui hai i am very sad samsung galaxy galaxy m31mene or logo ko bhii phone purch karaya haii bo logo ke phone me same problem haii

I have ordered samsung galaxy m31 on 16th may, 2020 which has delivered to me on 21st may, 2020. When i open the box and tried to switch on the phone it was not turning on. I put it on the charging and it was not going to be charged as well. I found the phone defective or dead at the time of arrival. So it's a request to you to kindly pick up the defective phone and replace this with the new one. I tried to call the amazon for the return pickup of the phone but no action has been taken yet. So kindly replace it with the new one or refund my money back.

I have purchased samsung microwave 28 h5025vb/ti 85165000 on 14 jan 2020 from aditya vision limited bailey road opportunities taramandal patna 8000001. The light inside is not turning on. Many times i have complaint but no action have been taken. Every time they say your problem will be solved within two days. This has been going on since last one month. I kindly request you to look into the matter at the earliest.

Hi,

This is to inform that, i, dipanjana chattaraj bought a samsung mobile a71 from my mother's bajaj card on emi on 18th march 2020 and after that suddenly my new phone turned off without any notification on 25th match 2020 and i informed the manager of the samsung shop from where i bought the phone and he informed me to wait coz that time no shopa or service centre were open due to covid 19 lockdown.

After waiting for long on 7th may 2020 samsung service centre reopens and i went there and show them up the new phone and after testing they said that have to change the motherboard of the phone. As i took a new phone and o haven't use it for even a week i demand a new phone and i did not wanted to change the motherboard of the phone.

Service centre promised me that they will give me a new phone but it may take some time due to covid 19 lockdown. I agreed and informed that i want that same model with same colour a71. They said i will get same phone and they gave me the bill xerox copy. After some days i received the refund copy to receive the phone and got to know that have to show the refund copy in the service centre.

I went yo the service centre and there i got to know that if i want to havevthe aame phone a71 i have to pay extra 3.5k to them.

And if i take any other ohone less price then 30k, service centre will not give me my miney back as it is a rule.

My question is i bought the phone on 18th march 2020 and gave 29999rs in indian currency. Phone turned off automatically. Git to know phone was defaulty. Service centre promised me to gove a new same phone.
So why should i pay for that.?
I juat qaht my phone back of the same model a71 with same colour without any discrepancies.

Or else i have to take legal action.

I hope you will understand.

I have attached the copies of bill and refund copy.

Please look into this matter on priority and reply back asap.

Regards,
Dipanjana chattaraj.

We purchased a samsung refrigerator. There is manufacturing defect in samsung. We tried to contact samsung many times but there is no proper hearing. There is no repair for refrigerator. It had 10 years compressor warranty. It is only 7 years old. Still there is no hearing.

I have bought samsung double door fridge dated 29th June 2019 (Bill attached). From one year i have give total 7 different types of Complaints. Problem are cooling issue, Loud noise and humming/buzzing sound, sudden stop working, leakage current, cooling pipe blockage, lot of vibrations, Power supply board brokedown. Upper section was not cooling properly. Just one months i started facing sound problem. I raised a complaint regarding the sound problem and technician came for around 4 to 5 times resolved the issue. Every alternate months new problem araise.We suffered alot due to non performance of this fridge, Now they are just killing the time and making us suffers physically and mentally. We bought this fridge with good faith and renowned name of company "samsung". We suffered alot due to non performance of this fridge. You are requested to check the number of complaint details on your Data Base, where You can find that How much we have suffers and keep on suffering due to Issues of Your Fridge.
You are Requested to Provide us the Replacement of Our Refrigerator.
We complaint many times to samsung customer care. But, now we are forced to go further for complaining.
We want the replacement of this fridge. You are requested to do the needful.

Frustrated with convertible Sumsung refrigerator

Few Complaint numbers : [protected], [protected], [protected], [protected]

Regards

Arun kumar N
Bangalore 560050
Karnataka

This complaint is regarding the bill that was prepared by Samsung Customer Service(Gangtok), Sikkim. Dated[protected]

Through my father I had given my cell phone Samsung C9 pro. The phone was getting stuck at the Samsung logo when turned on along with slight malfunction of the power button.

The bill prepared by them doesn't mention the details of the parts, required for repairing the handset model that is C9 Pro, also the engineer has mentioned that the "screen is broken", although it had some software issue and the power button was only needed to be checked.

In the given bill the engineer claims that the screen is broken and unable to power up the phone, for this claimed reason the price of rupees six thousand is requested by the service center along with 20 days of time, however the replacable parts isn't mentioned neither defected parts nor the repair time, also the service charge isn't mentioned at all, please review the bill.

As my phone samsung a70s had a problem wih the charging port, i had given it for repair in samsung service centre at kottayam, kerala. It has been weeks and they kept saying spare has not arrived. Yesterday they told spare has to come from chennai today they told it has to come from delhi. Poor response and bad service from one of the leading companies.

Screen is damaging again and again

After purchasing, phone screen was damaged within 2 months then i go to authorized samsung service center to get change. Now after 6 months again screen is damaged without any phone breakage.

Please fix this or replace it.

There should be defects in your mobile manufacturing that's why screen is damaging again and again.

Mr dinesh have serviced a refrigerator beside my house and i have asked him to check my refrigerator problem he told me to change my pcb board after two days he bought a board and changed but my fridge working stopped he left from my house with cash 1500 rs. Right now i'm calling him for the last 1 week but he is not responding to my calls and messages.
I request samsung india to please rectify this problem. I have seen his samsung id card

Technician name : dinesh
Contact: [protected]

Please catch this fraud doing illegal activities by using samsung.
Thanking you

Regards
Sravan kumar reddy
[protected]

Important note: I''m an overcoming kidney patient.
So the main issue I faced in mobile in January 2020 - It was takingme to continuously pressing POWER ON button for 45-50 seconds to boot and appear Samsung logo.
Due to time constraint I visited near Samsung service center _quotShivani electronics Batala road_quot on March 11 and they denied to resolve this issue and then on 2nd visit they referred me to another Service center at National shopping complex Amritsar.
Due to very busy schedule, I was unable to visit there and then on 22nd March Lockdown began due to Covid19.
So after Samsung care services resumed, I visited Samsung Samsung center at National National shopping complex in my busy schedule, hot weather and by passing police checkposts, I told them about delay boot issue and they mentioned _quotSlow charging jack_quot under defect description.
Same day they called me to collect my device by 23rd of may, during device receiving call by them I asked them to please confirm by switching off and then ON my device so that I don''t have to visit again and again.
They told that they replaced charging jack and now there is no issue.

Next day 23 May 2020, I visited to collect my device. When I checked the issue was same.
They resubmitted my device after minor denials.
At evening of 23 May 2020, I again called and confirmed about issue fix. They told me to collect device.
This time billing no. was [protected] (Same as 2nd submission, this time by writing _quotRepeat_quot on billing paper.
And then they told me to come by Monday i.e. 25 May 2020.

I didn''t received any call from them on Monday, however I I visited on Tuesday morning 26 May 2020.
They told that there is some minor issue that will be fixed before 5 PM today.
So, I again called them and visited the center at 4:10 PM, they gave my device and told issue has been resolved.
I checked and issue was still there - delay in boot.

I was extremely frustrated, then one of the executives checked my device and cleaned charging jack port.
This time issue was fixed and gone, that executive told me to charge mobile with original charger and cable.
I did same at service center.

After charging 10 minutes, I rechecked that and again same issue occurred.
They took my device for more 1 hour and this time along with charger and cable.
After 1 hour, they gave my device and issue was still there even after without connecting my mobile''s original charger.

I confirmed about warranty and complete mobile alongwith accessories are under warranty. (accessories till 15th June due to covid19).

This time I talked with engineer and they said same thing which I was telling them from day one: that the issue is either with battery or motherboard, however engineer mainly told about issue with motherboard. They told charger and cable are checked and no issue with them.
Then they told me that they need submit device for more 20 days and it may take longer, by saying that they gave my device.

I also don''t want to submit my device, point is that they can tell same thing on day one without wasting my time, money, health, my my mobile''s productivity in stock market, YouTube channel, SSB preparation, my Google business dealings and 5 visits at service center total 200 INR for visiting, 500 INR for food at local shop near center and physical and mental agony.
I'm not asking for extra expenses, just resolve my issue by sending a good engineer at my location.

On Samsung care email, I was told that they will send an expert engineer at my home to resolve this, however now they are telling that I need to visit service center again.

Kindly resolve my issue.

I'm getting mad due to this all, If I do any wrong step like suicide etc or gone into depression then all responsibility will be of that Samsung service center executives and email team.

I've been cheated of rs 5000 for fridge repair. I called samsung n got these two technicians to repair my fridge. They gave me a non gst bill with 3 months warranty i'd idnt realise then.. Now when i hv problem they r not responding.. And the bill has ncr services written on it. If samsung didn't send them.. How come they landed up at my place.. Plz helptheir no. Are here.. Plz trace them i think its an online racket [protected], [protected], [protected]

We have recently bought 670 ltr Samsung refrigerator almost 7 back from Vijaya Sales, Noida.

When we shut the fridge door, we hear some sort of weird noise from the back of engine.

Request you to immediately attend this issue before it becone big.

Regards,
Suchi Wahi
[protected]

Hi this is mallesh i bought samsung a80 my headphones is not working and i have warranty also. I went samsung service center n they told me every time come tomorrow after 3 visits they told me to give your mobile n come back after three day then we will replace my headphones. I spent 1200 rupees for cab to replace my headphones which one cost 1000 n yet they're calling me after three days

Jeshavath mallesh naik
[protected]

Verified My District PIN 614616 displays Delivery Date is May 24th 2020 then only I have ordered Samsung Galaxy M31 on 13th May 2020, but still My ordered not dispatched not delivered, then Why they given Order PINCODE verification Delivery Date?

I'm very disappointed

Very Very Worst Samsung Delivery Service

My Order Num: [protected]