Samsung India Complaints & Reviews

Dear sir,

My sister in law recently purchased latest samsung mobile model-sm-a715fzbw, mobile, sm-a715f/dsm on 23 rd may 2020. We found security bug during our first use of this mobile.

Description of the bug: we have created a face recognition for this mobile with my sister in law’s face. When my sister in law tried to access phone she could get access and open the phone but my wife could also access the same phone with her image (My wife’s face) and open the phone. I feel this is a severe security issue in this new mobile and i would like samsung to personally act on this and compensate us accordingly. I have already escalated this to samsung service head “nelson pradeep” and below is the reply from him:

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Dear customer

Greetings of the day from samsung!

This is with reference to your feedback regarding samsung device update we take this opportunity to thank you for sparing your valuable time to interact with us today. We have registered your feedback regarding it. We'll make sure we'll live up to your expectations. We will look forward to improve it in future. Appreciate your patience.

Regarding your complaint of samsung model - sm-a715fzbw, mobile, sm-a715f/dsm.

Requesting kindly to visit the near by samsung service center for handset inspection anf further support to resolve the issues.

This your mail reference number: [protected]

Appreciate your understanding in this matter!

Warm regards,
Nelson pradeep
Samsung india electronics pvt. Ltd.

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My question is when i have shown a security bug in the new mobile they should really reward me with compensation instead of that they are asking me to reach out to service center for further issue resolution. I am sure once i visit the service center the essence of the issue will be diluted and pushed under the carpet not sure how much other customers are facing with this issue.
We would be grateful if samsung act at the earliest.

I had ordered for samsung g mobile online and was assured receipt of the item by 30.05.2020. However i have not received it so far. The tracking also does not help.

Shipped: your samsung order [protected] with galaxy a71 (8gb ram) has been shipped. You will receive your order by 30 may 2020. Track your order here http://shprkt.in/2lF1r

Please reimburse my money back, dont need the item now.

Regards

My order is not delivered yet to me, even due date is over, it was in 1/06/20.
Please kindly look after that.
As soon as possible.

Dear sir/mam
I purchase samsung refrigerator in pai international shimoga branch on date 30-05-20. The executive say that refrigerator amount 29000 thousand and also v-guard stabilizer is free then i purchased the refrigerator. The cash counter manager bill both v-guard 1500 rs extra. When i asked about stabilizer is free executive say that. But he debates over it very high pitch voice in shop whole customer sees to me when i feel ashamed over the argument this is rude behavior i see in my life. I trust in pai international the quality i never visit pai international and i also review on youtube and quora about your customer service and high pricing about the product and i attached below invoice

Sir, last months i am trying to contact samsung customer care regarding my samsung a7 phone display which was changed in thiruvala jumbo mobiles service centre on december 19th. After few days of changing the display again the same complaint occurs. I tried to contact them but they are not responding. Sir these people are simply squeezing money from the customers. Sir please do the need full for me. My contact number [protected].
Thanking you,
Your's sincerely,
Dr sumod p mathew

I have ordered two samsung s20 ultra clear view cover.. Only one cover in parcel...
2nd cover missing

Prepaid order (Samsung shop)

Sir, i changed my samsung a7 display on december 19th jumbo electronics thiruvala 689101. But unfortunately the same complaints reflects again. I informed them many times, but no response. My invoice number is je[protected]. My contact number is [protected]. India
Sir please do the need full.
Thanking you,
Your's sincerely,
Dr sumod p mathew

My adapter has been damage under 1 year, give me my money or give me new adapter as soon as possible

Model no / year: rt26fajyasa/tl/2013

No engineer has came to demonstrate the fridge. I have purchased it a week ago, and the salesman said me that the engineer will come in a day or two but it's been 8 day and no response was from the shop and no one came to demonstrate it .

Dear sir/ madam,
Mere phone me (Tvs credit service) emi loan ka lock lag gaya hai jabki phone cash me liya gaya hai...
Bill ki photo copy attach hai...
Mobile phone samsung galaxy a50
Imei no. [protected]

08/11/2019 ko maine online smart led liya tha but 1 month me kharab ho gayjab companies co infarction diya to engineer come but pic lekar chale gai uake bat me waha se pon ata h to bole ki painal me pani h but mere dawara koi pani nahi h o log man nahi rahe h ane par bolta hu ki pani dihkao to nahi dikate 8100 pement mag rahe h

I have been shifted to mangalore and want my smart tv to be re-installed as early as possible.

Dryer is not working

I have a samsung j2 2018. Too many ads are shown. These ads contain pictures which are nlt appropiate for children. Plz i want this repajred right now.

From day 5 of purchase the device is getting lagging issue.. I have purchased the device on 22nd of feb 2020 till now facing the same issue. At first i thought it is malfunctioning and it will fixed after some updates but after using this device for a month i got to realise that there is problem with this device itself. I have given complaint to samsung regarding this issue, they schedule my call from technical dept on 21st of march 2020 but i didn't got any call from samsung. On 22rd of march lockdown was declared i was helpless i can't even go to store where i have purchase this device nor i can visit samsung service centre, i was continuously following up with samsung
Helpline and followed each and every step for troubleshooting the device by assistance of helpline person but there was no use of it, samsung promised after lockdown get relaxation they will definitely help, it has only wasted my time. Regarding this i have given multiple compaints but there was no use of it. I have also given complaint regarding this in samsung memebers app even i have visited nearest service centre they said much of this models (A51) having software failure issue and quality team is working on it. Why samsung is launchig such devices without proper quality testing. I have requested them for replacement they told within 14 days of purchase the device is eligible for replacement. Because of this lag i can't even play basic games and use normal functionality of this device. I m attaching some the video clips regarding this issue

I wish to complain about samsung m30 mobile (Imei-[protected]) that network not work properly. I purchased on 22 may, 2019. During repairing my mobile suddenly start lockdown company extend my warranty period next month. So my mobile device under warranty.

I am complaining because i have repair my mobile 10 times in last three months at service centre (Sachin men's wear add. D k complex bina - 470113 sagar mp) but not resolve my problem. Job sheet bill no. [protected]

What's problem-

1. Voice drop during communication

2. During calling device show out of service

3. When start browsing network automatically low.

4. Calling from another device mean incoming call show out of coverage area or switch off

I have use device last 9 month mobile running very well. Sunddly my mobile audio jack not working. I have send this mobile sevice centre. They repair or change my audio jack then take my mobile in home insert my sim. I see mobile network not working properly.

When i use device 2 or 3 days. I see mobile network gone at remote area (My locality rural area where i use device last 9 month) it's face network problems. It mean if mobile come to remote area its leave network where your service center locate in urban area so it's network work good but not better

I have another mobile that use last 1.6 month in same location they given proper network (My samsung also working that location before this repair) it's mean problem arise after mobile repairing

Now service centre employee says thats i have seen your network come properly (Because they locate in urban area). If you have problem in your locality (Rural area) thats not my responsibility. I can't solve this problem. I have facing problem so come service centre many time traveling 10 km long.

What's i try

1. I have changed my sim use another network sim same problem face

2. I have changed mobile setting as per network provider and samsung care. Nothing happen

3. I have compare another device. Other device running very well in same location

Overall conclusion my device facing problems after repairs my mobile. So service provider responsible for this issue.

I believe that this response is unfair. I would like a written statement explaining your company's position.

I look forward to hearing from you as soon as possible to resolve this problem.

Sincerely,

Shailendra singh

Add - c/o mahendra singh thakur

Pratap ward bina -470113 mp

[protected]@gmail.com

Fridge is not cooling due to door gasket of fridge got damaged. Require replacement

Hello there

I am rohit maurya. I bought a samsung m21 mobile from https://www.samsung.com on 18th may but for some reason, i canceled this product. Today, the 29th may happen but i have not got my refund yet. Whenever i talk about samsung care, he talks about helping soon.
I bought this product with debit card. According to which money is found within 5-7 days but not so.

My order id is this [protected]

My complaint no is [protected] i have registered this complaint at your customer care no on[protected]. One technician named mr. Ganesh visited our place on[protected]. He saw the fridge and tried to open the fridge from inside. He tried to pull the inside panel with hand but he could not open it by just pulling it. Then he told us that the fridge need to be picked up by the service center and can only be repaired at the service center. He said only after lockdown the fridge can be shifted to the service center. Later we inspected the inner panel and we found that there are screws to panel and without opening the screws the panel could not be opened. The technician visited is not knowing this simple thing also.
We have not received any reply from the service center after lockdown. Tehn we visited the service center at dilsukhnagar, hyderabad, telangana on[protected]. The manager at the service center mr. Umesh was very reluctant to listen to our concern and wanted us to lodge a fresh complaint as the complaint given earlier was cancelled. I was surprised to hear the answer. When i insisted on reopening the complaint as the complaint was not resolved and closed without our consent. One person in the team came forward and allotted a person named ashok visited our place on the same day he also tried to check the problem ans said that the fridge needs to be taken to the service station for resolving the issue. But when even after repeated follow up with mr. Ashok the fridge was not picked up. When we was annoyed with the response he asked us to speak to mr. Umesh again for resolving the issue. When we contacted him today we shocked to hear that the complaint raised by us on[protected] was cancelled and he wants us to register the complaint again. When we resisted the re-registering of the complaint he said either we wanted a resolution to problem or wanted to problem to get worst. We were force to re-register the complaint vide new complaint no [protected] and after re-registering the complaint we receive a phone call from the service technician as if this is a new complaint.