Samsung India Complaints & Reviews

The technician (Deepak) who came on my complaint to fix the refrigerator misguided me made extra charges as well as not fix the refrigerator properly still the refrigerator is still not cooling well.
Highly dissatisfied 😔

I own samsung galaxy m30s, since last month i am facing issue of very slow charging even with original fast charger. I visited my nearest samsung service center at haveli arcade, gandhinagar, gujarat. But they are completely not interested to check my phone technically and repeatedly saying that its only bcoz of high temp.in summer only on other side i know that phone remains in ac room for 24 hrs all the day. They are not resolving my problem. Highly dissatisfying customer service.

Order id : #[protected].

Date of order : 28th may'2020
Date of cancellation : 28th may'2020
I've ordered a mobile online, and cancelled it after 30 mins. I've received mail from [protected]@shopping.in. Samsung.com regarding cancellation confirmation. Alreday 4 business days have passed and yet i didn't get credit in my bank account. I'm trying to contact them online via chat, but no one is available to assist. Tried mailing them, except auto generated mail, didn't receive any intimation.

The service team doesn't really care for after sales service of their own products. I am tiered and frustrated of calling the customer service team time and again only to hear that i will receive a call from supervisor and servise store in the next 30 minutes. But they have failed to do either despite multiple calls they are making me plead for atheir service yet they do not respond. I am mentally frustrated pursuing this. It was my mistake to purchase the top end model as it cannot be serviced locally without their help.

I purchased this mobile in january 2020. Since last two months my phone is not charging some time it remains 10percent. I contact service centre but they returns without repair what should i do

Dear sir,

My sister in law recently purchased latest samsung mobile model-sm-a715fzbw, mobile, sm-a715f/dsm on 23 rd may 2020. We found security bug during our first use of this mobile.

Description of the bug: we have created a face recognition for this mobile with my sister in law’s face. When my sister in law tried to access phone she could get access and open the phone but my wife could also access the same phone with her image (My wife’s face) and open the phone. I feel this is a severe security issue in this new mobile and i would like samsung to personally act on this and compensate us accordingly. I have already escalated this to samsung service head “nelson pradeep” and below is the reply from him:

— — — — — — — — — — — —

Dear customer

Greetings of the day from samsung!

This is with reference to your feedback regarding samsung device update we take this opportunity to thank you for sparing your valuable time to interact with us today. We have registered your feedback regarding it. We'll make sure we'll live up to your expectations. We will look forward to improve it in future. Appreciate your patience.

Regarding your complaint of samsung model - sm-a715fzbw, mobile, sm-a715f/dsm.

Requesting kindly to visit the near by samsung service center for handset inspection anf further support to resolve the issues.

This your mail reference number: [protected]

Appreciate your understanding in this matter!

Warm regards,
Nelson pradeep
Samsung india electronics pvt. Ltd.

— — — — — — — — — — — -

My question is when i have shown a security bug in the new mobile they should really reward me with compensation instead of that they are asking me to reach out to service center for further issue resolution. I am sure once i visit the service center the essence of the issue will be diluted and pushed under the carpet not sure how much other customers are facing with this issue.
We would be grateful if samsung act at the earliest.

I had ordered for samsung g mobile online and was assured receipt of the item by 30.05.2020. However i have not received it so far. The tracking also does not help.

Shipped: your samsung order [protected] with galaxy a71 (8gb ram) has been shipped. You will receive your order by 30 may 2020. Track your order here http://shprkt.in/2lF1r

Please reimburse my money back, dont need the item now.

Regards

My order is not delivered yet to me, even due date is over, it was in 1/06/20.
Please kindly look after that.
As soon as possible.

Dear sir/mam
I purchase samsung refrigerator in pai international shimoga branch on date 30-05-20. The executive say that refrigerator amount 29000 thousand and also v-guard stabilizer is free then i purchased the refrigerator. The cash counter manager bill both v-guard 1500 rs extra. When i asked about stabilizer is free executive say that. But he debates over it very high pitch voice in shop whole customer sees to me when i feel ashamed over the argument this is rude behavior i see in my life. I trust in pai international the quality i never visit pai international and i also review on youtube and quora about your customer service and high pricing about the product and i attached below invoice

Sir, last months i am trying to contact samsung customer care regarding my samsung a7 phone display which was changed in thiruvala jumbo mobiles service centre on december 19th. After few days of changing the display again the same complaint occurs. I tried to contact them but they are not responding. Sir these people are simply squeezing money from the customers. Sir please do the need full for me. My contact number [protected].
Thanking you,
Your's sincerely,
Dr sumod p mathew

I have ordered two samsung s20 ultra clear view cover.. Only one cover in parcel...
2nd cover missing

Prepaid order (Samsung shop)

Sir, i changed my samsung a7 display on december 19th jumbo electronics thiruvala 689101. But unfortunately the same complaints reflects again. I informed them many times, but no response. My invoice number is je[protected]. My contact number is [protected]. India
Sir please do the need full.
Thanking you,
Your's sincerely,
Dr sumod p mathew

My adapter has been damage under 1 year, give me my money or give me new adapter as soon as possible

Model no / year: rt26fajyasa/tl/2013

No engineer has came to demonstrate the fridge. I have purchased it a week ago, and the salesman said me that the engineer will come in a day or two but it's been 8 day and no response was from the shop and no one came to demonstrate it .

Dear sir/ madam,
Mere phone me (Tvs credit service) emi loan ka lock lag gaya hai jabki phone cash me liya gaya hai...
Bill ki photo copy attach hai...
Mobile phone samsung galaxy a50
Imei no. [protected]

08/11/2019 ko maine online smart led liya tha but 1 month me kharab ho gayjab companies co infarction diya to engineer come but pic lekar chale gai uake bat me waha se pon ata h to bole ki painal me pani h but mere dawara koi pani nahi h o log man nahi rahe h ane par bolta hu ki pani dihkao to nahi dikate 8100 pement mag rahe h

I have been shifted to mangalore and want my smart tv to be re-installed as early as possible.

Dryer is not working

I have a samsung j2 2018. Too many ads are shown. These ads contain pictures which are nlt appropiate for children. Plz i want this repajred right now.