Samsung India Complaints & Reviews

Sir. Sir i already registered a complaint on june 2nd regarding my samsung a7 display which changed in jumbo electronics scs junction 689101 thiruvala on december 19th invoice number je [protected]. From the next week i am facing problems again. Please consider my grievance and do the need full. My contact number [protected]
Thanking you
Your's sincerely
Dr sumod p mathew

Hello samsung..

I have purchased samsung level you bluetooth on 12 february 2020, but now bluetooth is not working properly.
Might be there is technical problem as voice is breaking in between while listening the song and it disconnected automatically several times whether on call or on using it, and battery backup is also reduced drastically and taking too much time to charged.

Due to covid 19, i am unble to raise complaint.

Kindly look into this and registered my complaint.

I will contact customer service once situation will be in control.

I pre-ordered samsung galaxy s20 ultra through samsung website on 03/03/2020 with deferred exchange option with my old samsung galaxy s10 plus (8gb/128gb) with exchange value rs. 40730/- (Including rs.5000/- extra). My order id is [protected]. I received samsung galaxy s20 ultra on 17/03/2020. However, samsung exchange partner cashify intimated that they will only give rs. 34610/- (Including rs. 5000/- extra) instead of rs.40730/-. I sent...

Dear sir
We are purchasing a new samsung duval door refrigerato three months ago but naw refrigerator not working so we are doing a complete in customer care repair purposes but your engineer ask not repair in warnti. Why

My mobile speaker is not working. I approached your rajajinagar service centre. The lady told me that it takes 10 days time to get the filter which has gone out of order.
This is the mobile i have. Please let me know when can i get this or whom should i contact.

I brought samsung a20.. I have the warranty card also.. It's not expired till now.. Now my phone showing different coloring toper on the right side.. And it's increasing.. Today i approached samsung service center in kollam polayathode.. But they are not willing to do the service and they refusing and saying such silly things.. That's very shamefull... We trusted samsung mobiles.. Bt this is not a good method to treat a customer on this kind of way.. I need a speedy action on this.. Pls take an action against this..

I had ordered a galaxy s9 (64 gb, black) on 8th may'20. The order number for my product is - [protected]. The product was supposed to be delivered on 27th may'20.

Since then, i have been tirelessly mailing/calling the samsung team to get hands on my product as the same has been in 'approved' state from day 1. After being given false promises from the team and some supervisor by the name of mr. Prince, i still do not have my product. It takes a minimum of 20 minutes to reach the consumer helpline as the team has always been busy. I am done with explaining my issue to each executive that picks up my call.

They tell me that the product has been dispatched and give me details for the other product i had ordered (Galaxy buds plus - [protected]). The buds were ordered much later than the phone and they have been delivered. Hence, i cannot believe that product is being delayed due to the corona virus travel restrictions.

I have been a loyal and dedicated customer of samsung from over 10 years now. I am literally taken aback on how pathetic their service is and how incompetent the team is. I have been promised hundreds of call back from various executives (Rajat, tushar, etc.) and have got none.

If the product is out of stock then why was it approved in the first place. The irony is after all this crap i have been through, my product was cancelled. I have requested a reorder of my product (Case number[protected] and do not know when i will get my product. I have already paid 1 installment for the phone and i still do not have it.

It has been a terrible experience!

Requesting an urgent solution and want the phone as soon as possible.

Thank you,
Ayeman ahmed
+91 [protected]

Today, ref rt34t4542s8 refrigerator was delivered at my address:flat 602, 4/2, middleton street, kolkata-700071, purchased from fundamental electronics, pvt ltd, kolkata, challan no:1424, invoice no:febg/20-21/0209, dt 3.6.20, in exchange of my old one. I have been instructed not to open the cardboard box, & not to start it, as it w'd be installed by your person. My all food stuff are lying out, getting rotten in this hot weather, as the old one has been taken away by you. I insisted your dealer to complete this process of installation by you at the earliest, for this reason. This was my condition of purchase in this lockdown period, & your mr. Tapas & mr. Sil assured me that the installation w'd be done immediately after the delivery, the same day.
But what is this? When w'd this installation take place? How long shall i wait? Do i have to witness all my food stuff getting rotten in front of me??
Please help!!!

Emi already paid but mobile phone not working all emi timely paid
Dmi no — smi[protected]
Name-anubhav pratap
Mobile no — [protected]

Complaint already lodged. Service request number is [protected]. This is third time failure in a month. Not able to rectify the error. My fridge is only 2 years old. Already spent ₹ 1000/=. After spending ₹ 30000/=, i should have trouble free performance for at least 3 years. Even if there is any repair it should be rectified in one attempt. I need not keep contacting you every week. Service is very bad. If manufacturing defects noted even after guaranty period, it should be rectified at minimum cost. That it falls into bad repairs often shows some part mistake or assembly mistake. Kindly see it is rectified immediately with minimum cost.

Ganesan
Cell no. [protected]

We have purchased a dual invertor ac bearing machine no ar24nv3jgmcxna on 29/5/2020 fro viva electronics laxmi nagar new delhi 110092 and installed on 30/5/2020 but since the its compressor is not working we made complaint on same day no. [protected] your engineer visited on 2/6/2020 and told us that pcv is not working and will be changed by next day but he did not turn thereafter nor he is giving any positive response we made several complaint to your customer care but they taking it very casually despite the fact of compulsion of purchasing ac in such atmosphere will be over by the coming of monsoon this very unprecedented approach amount to cheating to client on pretext of best post sale service kindly fix the problem with 24 hrs or you take back your machine and refund our money with cost of pain and suffering

I have raised a compliant for my washing machine. Its been over 20 days the machine is not working and i have called over 15 times, but no one has ever cared to call me back or send an engineer at my home.
This is pathetic service by samsung. They sell expensive products in the name of service and at the time of need simply disappear.
Every time i call customer care, they tell me the complaint will be resolved in next 2 days and they give me 100% assurance for the same, but still no one ever responds to the complaint.
I think samsung products should not be allowed to be sold in india if they cant provide services for the same.

Respected sir, i gave my mobile phone i. E. Is s7 edge samsung to samsung service centre at visakhapatnam for repairing 2 complaints i. E. Is front and back display & battery changing on the date of 19/05/2020. Then service centre accepts my mobile for repairing 2 complaints by taking 1000rs advance bill no [protected]. After 3 days i get call from service centre i. E. “ your phone’s 2 repairs are completed and very good functioning, so you please collect your mobile” on the date 0f 22/05/2020. On next day i. E. 23/05/2020 i attend to service centre they gave my mobile to me and i checked the mobile on the spot the 2 repairs of mobile which was mentioned above is completed but the mobile service signals are not working and i mentioned this problem on the spot to them and they took my mobile back by saying please wait 4 days to rectify it. The problem is when i given the mobile to service centre there is only 2 complaints and remaining all parts are very good functioning. After repair done by service centre the new problem is a raised and they fully damaged my phone which is cost of 50000. I am contacting to service centre regularly but there is no use, until now they did not rectify my mobile & return to me. So please do need full help sir.
Thanking you
Service centre address:-
Innovative electronics dono:[protected]/6, 1st floor, aspen tower, resapuvanipalem, visakhapatnam - 530016 contact no:-[protected]

Order #[protected] was places for samsung mobile phone. Yet it has not been delivered. Econ express is the worst courier agency. Google ratings or facebook ratings is 1 star for this courier company. Yet samsung for unknown reasons uses this bogus and cheap delivery company. Please deliver my order and request samsung india to ban ecom express forever.

This is regarding my Samsung Galaxy A 50s, I bought this phone in the month of December 2019, and after 3 to 4 months, it started bending and till now, it bend too much. Because of lockdown, i couldn't go to Samsung service center, but yeah, Today i went to service center and there they behaved with me so rudely and didn't talk nicely. They told its not the company's fault, its your fault, and you will be charged around 4500/-.
Actually This phone is used by my brother who is handicapped, I requested there to please consider my complain, its a manufacturing defect. I heard on Quara also this happened with so many A50 and A70 phones, but they didn't help us. Even they made my phone out of warranty, and forced me to first repaur this issue otherwise we wont waive your warranty back.
I bought this phone of 23000 by taking loan, and now this happened, . please forward my request to samsung head quarter and help us.

The technician (Deepak) who came on my complaint to fix the refrigerator misguided me made extra charges as well as not fix the refrigerator properly still the refrigerator is still not cooling well.
Highly dissatisfied 😔

I own samsung galaxy m30s, since last month i am facing issue of very slow charging even with original fast charger. I visited my nearest samsung service center at haveli arcade, gandhinagar, gujarat. But they are completely not interested to check my phone technically and repeatedly saying that its only bcoz of high temp.in summer only on other side i know that phone remains in ac room for 24 hrs all the day. They are not resolving my problem. Highly dissatisfying customer service.

Order id : #[protected].

Date of order : 28th may'2020
Date of cancellation : 28th may'2020
I've ordered a mobile online, and cancelled it after 30 mins. I've received mail from [protected]@shopping.in. Samsung.com regarding cancellation confirmation. Alreday 4 business days have passed and yet i didn't get credit in my bank account. I'm trying to contact them online via chat, but no one is available to assist. Tried mailing them, except auto generated mail, didn't receive any intimation.

The service team doesn't really care for after sales service of their own products. I am tiered and frustrated of calling the customer service team time and again only to hear that i will receive a call from supervisor and servise store in the next 30 minutes. But they have failed to do either despite multiple calls they are making me plead for atheir service yet they do not respond. I am mentally frustrated pursuing this. It was my mistake to purchase the top end model as it cannot be serviced locally without their help.

I purchased this mobile in january 2020. Since last two months my phone is not charging some time it remains 10percent. I contact service centre but they returns without repair what should i do