Samsung India Complaints & Reviews

Hello, Seems to be let u know worst i had with "Samsung service center" .

I have a great trust in Samsung "Galaxy A50s" purchased on 2nd JAN 2020 i was very happy with the device and the kind of features it has. I was literally in love with the device.

on 2nd july i ended up meeting with a minor accident my phone fell down from my pocket when i picked up the phone to check i came to know the beautiful display got broke.

with great hopes of fixing my device I visited service center "ADONI Kurnool district" .

After visiting the store i came to know about the weird Samsung policy of claiming warranty. the service center representative requested me to bring the original packaging provided by the Samsung.

I never thought i would be needing the original packaging to claim the warranty.

I am sure know body would be carrying the original packaging to claim the warranty and it is not i a wise idea to ask your customer to keep the box safe with them through out the product life time, which is practically not possible .

I wish I could really claim the warranty and get my device fixed and as it is going to be the paid service (Replacement of broken screen)

I am sure to get any paid service you wont be needing any original package or the Invoice.

The customer service center representative kept stating that it wont be possible to find these pairs .

I am sure you will look on to this problem and help me get my device fixed.

I am not bringing this issue to your notice just because it is my problem.
Just way of you treating customer will effect your brand "Negatively" You must fix the problem to keep the customer trust alive.

Looking forward for your quick reply.

Best Regards
Harish Rao (Samsung customer from last 10 Years)
[protected]

I have bought the freze on in 2018 and in May 2020 its stop working i have made the complaint and and guy showup exactly after one month saying gas is liking and fan is not working and he would be back in 10 days with gas and fan and didn't heard from him till 7th July 2020. when i call them again customer service guy informed me as compliant is closed from service center and he don't want to take new requests to repair and my product is not working from may 12 2020 not sure what to do next samsung please help my number is [protected].

07.06.2020 i purchase Samsung galaxy m31 mobail .and 05.07.20with in 30 mobile in charging problem 2 times i visit boisar samsung service center and 5-6 times call to customer care but both are not responding my problem and Samsung service provide wrong information and miss guide me
my mobail no [protected]

Washing machine is not taking water for washing. My mobile number [protected]

[protected] i order galaxy buds plus in samsung shoping the make shipments in ecom express but they show wrong route location for more days i contacte samsung customer care to cancel order there is also no option what can i do plz help me

Purchase a Samsung TV online through Samsung online shop dated 19th June, order ##[protected]. On 25th June, got mail notification from Samsung that I have cancelled my order, however I have not cancelled the order my end. When contact with Samsung Customer care got to know as Item ordered was not there in stock, they cancelled my order. Mailed them how they can canceled the order after 6 days from their end. They must have communicated me the reason prior the cancellation and should have taken my view incase un availability of model ideally they should have upgraded me to next available model similar to same amount or asked my view for next available model.
After discussing almost 30 minutes, they asked me to raise new order and assured me that on priority they will deliver this item in next 3 days on new order#[protected] dated 25 June.
Now even today as on 7th July, this item has not been delivered and on calling Samsung care, got update that expected date of delivery of this item is 14 July.

WHAT A SERVICE BY SAMSUNG INDIA. TAKING 24 DAYS TO DELIVER A TV PURCHASED ONLINE EVEN AFTER MAKING PAYMENT

I have purchased online, Samsung 324Lts refridgerator with Rs.26990, on 31st May 2020. Merchant has cancelled the order intially. Again i received order confirmed mail and will be delivered by June19th. on june 18th i received mail saying return in transit. Till now i do receive different updates, causing mental disturbance. Am not getting product nor money is not getting refunded. They are not mentioning specific/ correct time. Worried about my money. In mid they played a blame game, in between bank & samsung. Cant tolerate anymore. Please help.

I have purchased a washing machine on 8th of feb which did not even worked for a day, after complaining on customer care a person visitedy place who was not having sense of talking to a female and it was extremely unsafe visit i assume. He did call me approx 35 times next day after visit. When again i got a call from customer service i asked them to send a representative with id card and they got offended and did not send anyone. I shifted to a new house a started using it little late after purchasing, the first person visited said there is a senson issue and drum is damaged but its repairable, my first question why should i be taking such faulty machine.. I trusted the brand thats a biggest mistake i made as i have been asking for a resolution by calling customer care visiting vijay sales but they are only bothered about sales and not service. After flighting for two months i got call from a service center and they finally agreed to replace machine but due to this pandemic situation of lockdown it did not happen. Now again they are asking to call customer care register complain again. This is sheer harassment i m facing. I expect a resolution on this also to add i have got bill of machine and i believe person came for demo has taken away warranty documents by mistake. I am writing here with a hope that it gets resolved this time. I have been spending for maid services for washing clothes since 3 months.

Complain number - [protected]

Theres no resolution to the above complaint

I have purchased a tv and fridge on 23 rd june. And on 1st july my order status is shipped, and the delivery date was 4th jully and on 4th july the status got changed to 5th for delivery and on 5th it changed to 6th and so on till 7th today there is not any expected delivery date.

They have dispatched through the delivery and on delivery, it is showing remark as delayed b2b request.

I have raised multiple complaints sent a mail to ceo but unfortunately not any response from there as well.

I am not sure when i will get this delivered. Please help me to get my order.

Hi i have raised online order via samsung shop. After order raised no commitment for delievery. I had updated so many times to customer card department but no update my order id is ; [protected]. Also not able to cancel the order.

I have done so many esclation but nor result.

I ordered samsung smart tv ua55nu7090kxxl on may-28-2020 which is guarantied by savex technlogy and supposed to be delivered on jun-18. I faced many trouble you could imagine. First i received email with wrong name and second the tracking number provided in mail and website are different. I asked the team to investigate the issue there is no update till jun-30 so i tried reaching savex and got the tracking number by myself.

After confirming with savex the correct tracking number i informed samsung team to update it and expedite the delivery. But there is no response at all. I called, wrote mails and raised complaint via write to ceo but there is no response.

This is worst service ever i faced in online platform

Maine Samsung Company ka ek mobiles Phone Samsung Galaxy M30s Jiska
IMEI1 NUMBER [protected]/1
IMEI2 [protected]/2
Purchase kiya hai Jo abi warranty period me h jisme battery charging Problem bhoot kayda ho rahi h bar bar Samsung care Saharanapur uttar pradesh me dikhane par bhi mera phone sahi nahi ho raha h bar nar phone ko update karke de diya jata h par problem sahi nhi kar rahe jisse warranty time bhi khatam hota ja raha h Ya to lera phone sahi kiya jaye ya mujhe new phone diya kaye

I have lodged a complain on 23rd may and the service request number was [protected]. The technician visited the place and told that the part is not available so he will come again with the part. I later saw the comment that the complain is closed and the comment updated as no defect found.

I raised another complain on 16th june with [protected]. This time i was told that the technician would come and take care of the issue, but no one turned up.

The refrigerator is not working for more than 1 month and no one is visiting to resolve the issue.

Please call me at [protected] to discuss further on this issue.

Amsung House, 1000 Hillswood Drive,
Chertsey, Surrey, KT16 0PS
United Kingdom.

The Samsung Electronics is pleased to inform you of the results derived from
the E-mail Address Ballot Lottery International Program (EABLIP) held to
consolidate our numerous customers worldwide. You E-mail Address have
won a cash prize of £500, 000.00 (FIVE HUNDRED THOUSAND GREAT BRITISH POUNDS)
and a 52 inch Widescreen Plasma TV with Built-In Home Theater System,
Latest Samsung laptop, Smartphone and 2 T .Shirt from Samsung Electronics with the following details:

Serial No: UK/GBP08/SSG...
Batch No. DNO/MA08/EUR...
Note: All participants were selected through a computer ballot system drawn from 50, 000
(Fifty thousand) names of email users around the world, as part of our international promotion program.
Due to mix up of some names and addresses, we ask that you keep this award personal,
till your claims have been processed and your funds remitted to you.
This is part of our security measures to avoid double claiming or unwarranted participants or impersonators,
taking advantage of the situation.
KINDLY SEND YOUR DETAILS TO THIS EMAIL ID: ( [protected]@outlook.com )FOR THE RELEASE OF YOUR FUND IN TIME:
1. Full Name:..
2. Full Address:..
3. Mobile Number:
4. Alternative Mobile Number:
5. Age:
6. Sex:
7. Country & State:
8. Occupation:..
9. Winning Email:
10: Account Details:
NOTE: - YOU ARE TO IMMEDIATELY SEND YOUR COMPLETE INFORMATION TO
OUR AGENT FOR IMMEDIATE PROCESS OF WINNING ON THIS
EMAIL ID ONLY: - [protected]@outlook.com
===========================
Dr. Williams Ferdinand
Chief Executive Officer (CEO)
TEL: [protected]
Samsung Company Uk Board
I want to congratulate you In Advance a

This is my last step to u, as i have complainted several time about my refrigerator is not working to samsung customer care with complaint no. [protected] (May 22) and [protected] (June 5)
But there has not been any response from your side. I had called customer care atleast 10 times but all the time there are just saying we are forwarding ur complaint to higher department and they will resolve your concern. While i was doubtful but they convinced me to wait every time whenever i called them.

I had a good faith in samsung as ethical company so i always bought samsung phones. This time i bought this j6+ phone from samsung company showroom. I wanted a phone with screen mirroring option and salesperson suggested this phone. After purchase; upon opening the box right in showroom immediately; phone is found to be not having screen mirroring option so i wanted it to be replaced but they refused. Upon calling samsung customer care they too refused.

Phone was down four times in 10 months and fourth time they demanded hard copy of invoice to replace the display, though service person could see it in their system. This is the catch. They repair the phone without parts replacements but when they have to replace the parts then they demand hard copy of invoice which is not always available with us.

I was in different city and it's not practicle to carry all the invoices with me.
So don't expect samsung to replace parts even if it's under warranty

It’s been hardly an year that we bought this so called premium product from samsung thru reliance digital in bangalore. Suddenly we found the fridge smelling. The technician from reliance came and said it may be due to food items, after a night we see no cooling.
Never faced this issue in whirlpool fridge we used for 17 years.
We still await solution from samsung??
Vikram yadav
[protected]

I have purchased samsung refrigerator on 27th april from official samsung website and paid through my credit card. Till may ending i didn't received it and i consider it because of lockdown. Then i started following up with customer support about delivery. Here start all mess at first they gave me excuses of lockdown then gave their dealer's contact number who is unaware of samsung. Then their ceo desk got involved and here again turn table where i received call from someone vaibhav from ceo desk stating he will make sure the fridge will get delivered by 20th june which didn't happen. Then come ravi sharma from samsung customer support who said he will reply me by 1st july and all of sudden i got email my order was cancelled. After keeping my money for more than 2 months, they cancelled the order without my consent. Now refunding me 16923.74 instead of actual amount of 24700. I want justice for my hard earned money and punishment for all these fraudster so that no one else have to face same issue again.

I brought a Samsung top load washing machine exactly 1 year back. I took resq warranty too for additional 3 years I.e tile 2024.

My washing machine starts fine and takes in water post which nothing happens. Drum does not rotate. I have raised a ticket and service person visited to check the problem.

It so hard to believe but technician said, rat has bit the motor windings. I have also brought Samsung rat mat as per suggestion. However that rat mat is also bitten and the motor winding too.

Technician is mentioning that it’s not covered under my resq also. What I don’t understand is, why is the motor not covered or protected from rats inside the machine and what is the use of rat mat. This is also an uncontrollable issue similar to a fluctuation in power.

I would expect this to cover under the warranty.

This is my 4th step to you and probably last, as i am getting sure that even complaining to ceo also not taken seriously. After my first email, i recevied a call which was missed as i was not available at that time. I also received an email stating that my your person has called and i missed so complaint has been forworded to customer support department. I sent second email stating that i wish to talk to someone from your office because writing will show you my pain and loyalty towards samsung products. I recevied a call post my second email and lady explained me that it jas been forwarded to the department and the will resolve my issue in 24 to 48 hours. While i was doubtful but she convenieced me to wait and see the reault. I agreed. Today i recevied a call from your different demo department, he sqid he is visiting my office for demo. He came and asked for starter kit, which i explained him that i have not received and have registered complaint at all the possible platform. For my surprise, he said no problem and started demo.in each line he was saying when yoi will receive starter kit it will have this kind of equipment and you need to use it like this. He completed full demo like this. I and my wife who was reminding me not to trust samsung any more as her friends have given a negative feed back, we were watching each other faces. It is more than 48 hours, no one contacted from your concern department where you have forwarded my complaint as explained by the mam who called me and she was so sure, will now realise that how serious your support department is. I bought your micro oven on last saturday and yet to use it. While you took money on the same day. It is a clear cas2 of cheating, fraud and ignorqnce. I have kept all three complaint copies including this one, to let people know that how serious samsung employees are with customer care and how they cheat. I have contacted your dealer vijay sales laso, they said it was over, will be aent shortly. I dont believe this how can be starter kit is not available when the model is avilable. That means your dealer in agreement with samsung selling parts of items and sending items to customer with missing parts? I am afraid it may be possible that orginal internal items like coil, heater etc. May have aold and replaced with duplicate item? These thing you need to answer as your delivery and support department have forced me to ask such questions. Very shortly i will start fight for my rights on different platform, as ai am confident that no one is serious at samsung and all are passing the bug to other. It is possible that for any genuine reason your support department has not reaolved me problem, but it was the dury of your department to check and l2t me know as your person confirmed me that i need to wait for 24 to 48 hours and see the magic. I am not able to use my micro oven after pating you guys is a very very serious issue. Also, last four daus this has became my additional duty to follow and keep raising to you. Personally, i dont like writing a comaplin to you, i believed samsung is not any other brand.