Samsung India Complaints & Reviews

Hello, i have a Samsung refrigerator which was purchased in year 2013 and had a 10 year compressor warranty.. now it is not cooling anymore and service engineer says it needs to be changed but it has been 7years and i have misplaced the copy of the bill and now they are refusing to replace it saying i need the bill copy. Customer care is also not able it provide soft copy of the bill.. been talking endlessly to rude and manner less service...

Regarding your samsung ac-[protected]

My samsung air conditioner auto turned off. So i've complained to the samsung customer support and the customer support forward to the local service center (Vellore). The technician from the local vellore came to my place and unable to identify the issue and he said he will forward the issue to the senior team. However, he updated the status as an issue resolved. However, no septs had taken....

Im very disappointed from samsung sarvice. I purchased samsung 4k led (Model code - ua49mu6470). It don't support 2k dvr video. I connected dvr with hdmi but it did not support. It support only hd video. Two member of samsung company came and check it but they have no solution. We are very disappointed. I am sending screenshot please check it. Please provide solution as soon as possible otherwish i have to go conusemer protection court..br...

I have purchased samsung salaxy m30 mobile phone on 1/1/2020, from puspak electronics korba chattisgarh india. Its charging port got damaged on 28/1/2020, just within 28 days my phone stoped charging, because its charging port was damaged which i have got repaired from samsung care. But now it had started getting heat up and also its battery backup got decreased and fast charging is also not getting done. So plz replace my phone as soon as...

I have purchased air conditioner unit from samsung india ltd in 17/03/2013 - 2 tonnes for domestic use. I have been facing problems with the air conditioner since the day of installation and from time to time i have informed samsung and their service technician attended the problem and i observed the problems are not rectified from the grass root level. Samsung india was able to drag the problem till the warranty and after warranty all major...

We purchased the product in the month of 29/05/2013 with the warranty period of one year but the warranty of compressor was of 10 years. We already have tried repairing the defect of compressor around six times but all in vain and samsung customer service is not co-operating. Therefore, we need to have the paid amount back including all the expenses which we have paid in the reparation of this product....

I own Samsung N750 phone. I purchased it in 2015. The phone has now become quite slow now. When i click dial button it thinks a lot and takes time to load. This is cheap dirty trick followed by Samsung for purposely slowing down old phones in the hope customers will buy their new phones, copying the similar trick done by Apple earlier. We need full speed back on all old phones or we will go even to supreme court....

Hi,

I have bought samsung m30 mobile 5 months back. Now it's not getting charged. I have visited samsung customer service, they are claiming water/moisture contents in mobile charging point and warranty can't be claimed.

Infact my mobile is not involved with water contents. But i can't prove it.

Please give me justice.

Thanks,
Ranjith...

Made complaint against low cooling of refrigerator with samsung service centre on 15/2/2020. Confirm that problem will resolve on next day 16/2 sunday positively. No phone call recd from sevice engineer later on contact samsung service centre told engineer will come on 17/2 between 2/3 pm. At 0315pm informed engineer will come between 05/06 pm on 17/ 2 positively. But nobody from service centre or service engineer contacted me. Big size samsung...

Hi
I bought new note 10 lite from smart cafe but i received faulty handset. I visited service center on 10th feb.
I received doa certificate from service center and handed it over to dealer on 11th feb. But its 4 days now and still i dont have replaced handset.
No one is replying on emails or call backs.
Please help me get the handset on priority....

All of sudden cooling function of refrigerator which is under warranty period stopped on dated 20/01/2020. As per complaint to customer care with complaint no. [protected] registered to the local Samsung service station at Baramati. Mechanic visited on 24/01/2020 and gave examination report having problem in compressor and PCB and service pipe line. Compressor was demanded to company is said but till today 10/02/2020 failed to deliver and...

Hi team,

The purpose of this email is to bring to your notice an example of poor customer service handed down to me at the hands of master care services, borivali west.

I currently own a samsung s9+ purchased on 15th october 2019. I was facing an issue with the mobile charger where it would no longer fast charge my phone. I managed my way by slow charging the phone as i have been busy with an important project...

Sir,
I have lodged complaint with your customer care on 6.2.2020 and one techncian from m/ s omega techno service came and replaced the outlet pipe. From the time he came to attend he informed and repeatedly insisted for chemical cleaning which will cost around rs.8000/-and informed that the total machine will be dismantled and reassembled after chemical cleaning. Which we have not agreed and then he poured some chemical packet and...

I bought samsung a30s in the month of november for my mother. Generally she uses the speaker option for dialling and picking up the phone. Just day before yesterday we noticed that there is no volume while dialling through phone (Without speaker) could be hear the ongoing ringing of another phone. I want the product to be replaced. I have never experienced any issue in any other brand’s phones this early. It’s just 3 months and the basic...

My name is nitin wadhwa and on 01/feb/2020, have purchased a samsung phone, however, there was some manufacturing fault in that phone and when i went to samsung dealer he said to go to our samsung service centre and there they will replace your mobile with the new one, i have done all the possible things still my phone is not working fine and now i will go for another company's phone as my samsung experience is really very bad and i will...

I had request on customer care number to repair my washing machine on 1st feb2020. Customer care assign a mechanic mr. Ajay for the same.
On monday 32d feb 2020 he visited my house and check machine and confirm that washing motor is not working and need to change. One day later he came with new motor and start fitting the same. During fitting the motor he broke base part of machine. Then he temporally past the same and said if you...

Existing complain about my TV is not resolved neither any response from Samsung. I have been receiving many calls and email and Samsung tried to dilute my issue by giving some obstacle to me but even i have filled their last request of providing Invoice (which was not a easy task) there is no reply from Samsung. Refer attachments for more detail.

Please read attachments in series 01, 02, 03&04 to understand how Samsung is avoiding...

We have purchased samsung refrigerator in november 2015 and fridge is not working properly from december 2017. We have informed samsung service providers in 2018 and they came to check so many times but problem in not solved instead they suggested to change parts we have paid money for that also. We have wasted nearly 10000 rupees by listening to them but no improvment in fridge....

My fridge become faulty and called Samsung customer service. Their repair man came and replaced thermostat. The next day the fridge have no cutoff and was
Again called the service centre. Next day they replaced TIMER . Again next day no cut off and very little cooling. The following day again called service people then they came and replaced BYMETEL.
After four hours the fridge went off and completely dead. So I asked the customer...

My fridge become faulty and i called samsung service. First they changed timer.
There was no cutoff. It was running through out. So i again called 0481/2577182. Then the service man changed thermostat. Again i found it doesn't cut of and the cooling was not satisfactory. Then i called third time and
They replaced bymetel.
For all the parts i paid 2400 rs.
But now it doesn't work at all.
So i would like...