Samsung India Complaints & Reviews

I purchase 32" lg led 06.10.19 from big bazar relaince digital bhiwadi rajestan. And 2.1 samsung music system offring with deal but music system is very bad quality. I want replace the music system but i want new advance technology music system i am ready to pay extea amount

I am your big customer & my last two month shopping amount around 65000rs

So pls. My help

[protected]

This is in reference to our samsung split ac under smart warranty.

We were given service request #[protected] and others.

We have been pursing about repairs to our air conditioner for over a month and samsung is unable or unwilling to replace our ac which has been giving constant problems for past 3 and half years.

Instead we were offered 40 percent of invoice value as compensation or 50 % worth or coupons for invoice value of rs 45000/=. For supplying us defective ac

A meagre compensation of rs 18000/= which is less than third of invoice value for amount paid for ac i. E rs 45000/= we further paid rs 12, 954/= for 5 years service warranty and amount of rs 1900 as installation charges. For defective ac which samsung is bound by warranty conditions of 10 years on compressor (Which is most likely cause for breakdown) and 5 years on condensor and all other repairs as per service warranty conditions is not acceptable to us.

My mobile got fire itself... I got my hand burnt... Want to know how does the company deal with this... This took place in our complex dassera meeting... God saved me from a huge disaster... Complain to samsung official site... Said they will contact me... But after 6 hrs still no one is bothered to contact and accept there fault... I have paid 40000/- approx for this year ago... To get my hands burn...

Hi, i have given my samsung a 20 mobile at the nearest service center very recently and i was told that i would be getting a call by the end of the day to intimate me about the issue of the mobile. But i did not receive any call from the service team and when i personally went to the service center the display for my mobile was already changed without my notice and i was asked to pay rs.4500/-. I denied paying that amount and they asked me to visit after few hours and promised to handover my mobile. Later when i went in the evening my mobile was not handed over to me and they asked me to visit again after one hour. Total unprofessional behavior from the staff and i had a very bad experience. Please look into this issue and solve my problem.

Samsung service center denied to provide the replacement of the compressor which is having 10 years replacement warranty and the compressor is still under warranty.
The local samsung service center at serampore, hooghly said that serampore service center doesn't have required documents of the compressor with them to replace, they said if they replace the compressor then they will not get the compressor in return from samsung, so it's the process fault between service center and the samsung company. We have the original invoice of the purchased refrigerator which is attached to this complaint.

Product description :samsung double door refrigerator purchased @ 27000rs on 8/jul/2013. S. R# 5644pad201769b from national electronic, vill+post masat. Dist - hooghly. Mobile - [protected]

Please do contact me (Rubi sk) on my mobile #[protected]

We had many complaints :-
1) raised the complaint in the service center on 2/aug/2019 and the service order # [protected] which was attended by service engineer biswajit (Mobile#[protected]).

2) after many follow up we got product request # [protected] on 7/aug/2019 again a new service order #[protected] assigned with a reference quote [protected].

3) third service order [protected] on 11/sep/2019 with reference quote [protected]

I have purchased a samsung a30 date 27.03.19 in agra. This phone is kept so many problems like sansor, touch problem and most horrible problem is charging. I want to go so many time customer care centre for resolving all their problem but 5 to 10 days is going on then the problem is again started. Kindly resolve my problem otherwise i will go to take a legal action.

I ordered a combo of samsung charger and earphone now they had suddenly stopped working but they are still in warranty period so i went to samsung service centre sherpura vidisha they said that product is not of samsung and rahul jain their service provider started shouting using abusive language they are treating customers in appropriate manner. I want my issue to be resolved.

I was facing cooling issues with my refrigerator for which i registered complaint in samsung service center and their engineer made the visit. He informed us about the damaged fan and about it's replacement. We raised the request to replace and got to know about the unavailability of that part. He ensured us to make the part available in 3-4 days. It's one week now, no one visited us nor the concerned person picking the phone. On calling service center, they are playing the today and tomorrow game but no one providing the solution.

Bought on 27 dec 2015.
Stopped working 8 sept 2019.
Complaint done 13 sept 2019
Tech came 15 sept 2019. Said part has to be ordered will come in 2 days.
I have been following up since but no resolution.
7 oct 2019, now part is not available and fridge cannot be repaired. Samsung is not responsible. There is not going to be any resolution.
Techs all have worst manner of speaking. They disconnect the call. Don't answer. I have never faced such horrible service from any other company. I will recommend people never to buy any samsung products if they break samsung is not responsible for its repair. You have to throw away the very expensive product that you have bought.

I had purchased led tv 5 yrs back from samsung... Just before 7 days back, there was electricity problem and mother-board of this tv got danaged... I have called proper samsung executive from samsung-showroom... That executive advised me to sell this samsung tv in scrap & purchase new samsung tv... As mother-board of this damaged tv is not avilable as samsung company stopped production of this tv model also stopped productiob of spare parts... Very interesting,,,,,, will going to file suit against samsung in proper court of law/consumer court against this in next 15 days...

I am a samsung dealer in bilaspur and have had a samsung led smart in display for four years. Sales personnel of samsung simply badger dealers to pick up products even when we know it won't get sold fast owing to prices and when they are defective they dont care. So this tvs pcb is faulty but samsung india chattisgarh leadership keeps saying that it's a 5 year product so we wouldn't get spares and suddenly they change their tone and say if you shell out money you ll get service. What kind of warranty are we talking of? If you dont back your products why should we even sell your products. Pathetic service and disastrous attitude towards dealers and consumers

We bought samsung washing machine, model no : ww60m204kma on april 1st 2019. Everything was working fine in the machine. But on 5th oct 2019 the machine showed power issues. When we tried to switch it on, it showed no response. We called samsung service center, and they sent two technicians. As soon as they opened the top cover of the machine one of them said that he saw a rat inside the machine (He was actually trying to create a hoax of rat being present in the machine). Then for 10 mins they searched for that fake rat in the machine, but couldn't find it. While opening the motherboard one of them smartly cut one of the wires of the mother board. Then they tried to test the power in the motherboard as if they really knew the alpha and omega of that motherboard. And meanwhile they were also searching for rats in which they failed as there were no rats. Then he showed me that cut wire of motherboard and said that it should have been cut by a rat. Whole of that motherboard needs to be changed. And rat cuts don't come under warranty so he urged us to pay around 9000 to 10000 rupees for that from our pocket.

There is no room for rat infiltration into the machine. The machine is sealed completely from top to bottom and there is not a room even for anything as thin as a pen to penetrate inside. We purchased the machine because of this plus point. It is impossible for a rat to get inside machine. As soon as they came they were only trying to build a narrative and hoax that rats have entered into the machine. They knew that if any interior part or motherboard fails by itself then it will come under warranty so they won't earn a rupee. So every time a washing machine mechanic comes, he will always try to prove that rats have damaged the parts directly or indirectly. And this time he intentionally damaged that. They said that they didn't do anything and motherboard was damaged by rats.

I've called the samsung customer care and they are saying that they would look into the issue. My washing machine as of now is unrepaired. My 60 year old mom is washing clothes with hands. Please help me to repair the product. I urge to take necessary action against such fraud technicians who deceive people and make money out of them.

My galaxy a50 is only 2 months old... Now the phone autoatically locks while using the phone and it happens for few minutes... It locks and unlocks while using the phone... Its so hard to use while in a call... Is it the way they make a phone that too worth 21.5k... Really bad experience with samsung... Its not only for me many complaints are there in their global community... Still no reply or solution for the problem... Either fix this or replace my phone or give back my money

Dear sir/madam,

I purchased a mobile phone i. E. Samsung m30 (4gb ram) on 11.08.2019 through amazon business portal (Business login created in the name of m/s indian railway finance corporation limited) and i paid rs.13, 990/-. This phone given to me by my employer under scheme of entitlement of purchase of mobile phone.

Now a day, this phone is available on amazon portal at rs.11, 999/- due to launch of new samsung m30s at 13, 999/- with advance feature just with-in one month of purchase.

A comparison between samsung m30 and samsung m30s in respect o[censored]p-gradation in features / qualities are as follows:

1. Display resolution
Samsung m30 - 1080 x 2340 pixels, 19.5:9 ratio (~403 ppi density)
Samsung m30s -1080 x 2400 pixels, 20:9 ratio (~411 ppi density)

2. Platform chipset
Samsung m30 - exynos 7904 (14 nm)
Samsung m30s - exynos 9611 (10nm)

3. Cpu
Samsung m30 - octa-core (2x1.8 ghz cortex-a73 & 6x1.6 ghz cortex-a53)
Samsung m30s - octa-core (4x2.3 ghz cortex-a73 & 4x1.7 ghz cortex-a53)

4. Gpu
Samsung m30 - mali-g71
Samsung m30s - mp2 mali-g72 mp3

5. Main camera

Samsung m30 -
Camera - 1 13 mp, f/1.9, pdaf
Camera - 2 5 mp, f/2.2, 12mm (Ultrawide)
Camera - 3 5 mp, f/2.2, depth sensor

Samsung m30s
Camera - 1 48 mp, f/2.0, (Wide), 1/2", 0.8µm, pdaf
Camera - 2 8 mp, f/2.2, 12mm (Ultrawide)
Camera - 3 5 mp, f/2.2, depth sensor

6. Video
Samsung m30 - [protected]@30fps
Samsung m30s - [protected]@30fps,

7. Battery
Samsung m30 - non-removable li-po 5000 mah battery
Samsung m30s - non-removable li-po 6000 mah battery

From the above, major up-gradation in battery capacity, camera quality, and enhancement in processor's performance. Hence, the price of samsung m30 is decreased due to launch in samsung m30s.

Now a days, samsung m30 is available on amazon at rs.11, 999/-. But i purchased the samsung m30 at rs.13, 999/- just one month before from the launch of new samsung m30s.

It is relevant to mention that if i was aware of fact that samsung is going to release the new samsung m30s at the same price i. E. Rs.13, 999/- in coming one/two months then
1. I would wait for such time in order to get new samsung m30s at rs.13, 999/- or
2. I would purchase samsung m30 after one/two months at rs.11, 999/-

Therefore, in light of above facts, i shall be compensated by samsung india in order to meet my opportunity cost of rs.2, 000/- (Rounded off) (I. E. Rs.13, 990/- rs.11, 999/-) by either of two ways: -
Option 1. Samsung india refund me rs.2, 000/- or
Option 2. Exchange of mobile samsung m30 with new samsung m30s with no cost.

Before purchasing samsung m30 i was using samsung galaxy j7 (2015) and further it is bring to your notice that other samsung handsets such as samsung note – 8, samsung j2 (3 nos), is used by my family members.

With this reference, a claim of rs.2000/- is raised as refund of opportunity loss or exchange of my samsung m30 with new samsung m30s with no cost.

Details of purchase:
Email id register on amazon: [protected]@gmail.com
Phone no: [protected]
Date of purchase:[protected]
Use of product: dilip kumar

Thanking you.

Yours faithfully
Dilip kumar
[protected]

Encl: invoice copy
: current market price of samsung m30

I purchased Samsung galaxy A805FZ on 2/09/2019. I unboxed the phone and inserted my simcard on the same day. While making the first call i realised that the voice which i was receiving was inappropriate and the voice was vibrating like anything. The very next day i went to the dealer and he said that he knew nothing about this. On complaining about the product in the service centre they took the phone from me and kept it with themselves regarding complaint no [protected] dated 03/09/2019. After few days they called me and said that this is a so called technology(which is i not made aware of) as the phone carries an inbuilt speaker under the screen and nothing can be done for this.
The phone was with the HOTSPOT dealer(the place from where i purchased the product) for few days after which i remade a complaint on 14/09/2019 vide complaint no [protected] and the service centre took the phone and kept it with them. The company called me several time saying they will do something and provide me with a new model phone of the same value. But after 3-4 days they called me and said that we cannot do anything and u can collect the phone from the service centre.
I am attaching all the complaints documents and the mails that i got from the company. Please do something so that no other consumer get misguided by this multinational companies

Dear sir,

Attached herewith please find the warranty intimation and dealer details of my samsung front load washing machine i purchased (Dated[protected]. It is with sheer pity i am writing to you on my issue. This purchase had shattered all my reputation to your company products especially the washing machine. Every time i have filed my problems with dealer and customer care and they solved it free with service fees every time (Warranty was valid). Please refer my complaints and it's frequency within 3 years all were major ones. It has incurred me a lot of service fees all the three times and time loss due to non functional product. Who will address my loss? The wonder is that same period my friend purchased an ifb washing machine still it is working with out even a single complaint. Thinking your product is superior i purchased samsung but it is like i purchased a biting dog with my money.

Now in fourth year it is non functional for a month due to board problem (Already one time it was replaced). Of course your service team came on filing complaint and confirmed the complaint and said to change the board on my own cost. He charged a rupees 290/- for attending the complaint. Cost for the board is high and i think better to dislodge the product to the dealer qrs kozhikode for the people to watch it for awareness/caution of your product.

I know legally you have done things to rectify the issues with charges applicable to me. My question is not that, you are charging a lot of premium from us for the product cost in the name of assured or advertised quality but quality is proved to be even worse than cheaper non branded products in the market.
I am questioning good will of a multi billion consumer product company in terms of their product quality and seeking any legal stand on it.

Before that i have a request for you to solve my issue if there is any provisions for that from company's side. Please let me know your reply.

Thank you
Rajesh thodiyil
Shaji thodiyil

I brought earphones of samsung at 28/6/19 nd affter 3 months it is not working i visited service cnter they said it damaged don't how where is no crack in wire nd no single scratch on it nd they examined nd thier engineer told me it's spressed frome a point i jist wana ask i paid 450 rs for quality of samsung nd now they say it's damaged not satisfy with your product nd service... I promiss i'll never buy your any product samsung

Dear sir,
I am swapnali shelavale,
At - shahapur dist-thane,
Con no. [protected]
Email - [protected]@gmail.com

Sir maine job ke liye olx pai aplay kiya tha samsung company mai
Us job regarding muze 1 st call aya usane pahle mere ko 460 rs transper karneke liye kahe fir tin char den ke bad dusre no se call aya usne 7580/- rs payment karneke liye kaha...
Phir tin char din ke bad o traing charges or bhi kuch karke 9440/- rs payment karneke liye kaha.. Usake bad phir 20500/- rs bhi payment karneke liye kaha un sabne muze ya bhi kaha tha ki apka all amt refund ho jayega... Lekin phir char-5 din bad phir usane verifivcation charge 7000 /- or 9260/- payment karneke liye kaha... Ye sub all payment maine kiya phir o muze kahte rahe aaj ho jayega kal ho jaye ga yesahi un logo ne muze bataya phir unhone phone swich off rakha
Mai char-pach din unko call karti rahi but un sabka call band the... Phir muze usme se ek numbar se email id nikala rajiv sir unka name tha usase maine mail pai bat ki o bole apka totaly amt ret mil jayega... Unhone muze ek con numbar diya... R j singh karke unse maine bat ki unhone bhi yahi kaha ki apka totaly amt refund ho jayega unhone bhi ek amt paid karneke liye kaha bole ye
9780/- rs paid karo apko haf & hours mai refun ho jayega... Maine unko das bar pucha ki mera sub payment refund milega isliye maine o bhi pay kiya but unhone bhi sir vaise hi kiya uske bad mai phir call kiya krutika mam o boli ki sirf 4260 rs pay karo apka kam karti hu maine socha itna pay kiya hai ye bhi karti hu isliye maine pay kiya badme phir do din bad pay manga 9960/- rs pay karneke liye kaha maine unko bola ki mai abhi kuch bhi pay nahi karungi to bole apki file cansal karo maine bola thik hai cansal karo mera [ay muze ret do o phir o bole ki canceed charge pay karo 5 minit mai apka pay refund aayega 8900/- rs pay kiya lekin o abhi koi responce hi nahi de rahe aaj karte hai kal karte hai yesahi bol rahe hai...
... Mai kya karu kuch bhi samaj nahi ata... Mere totaly 82100/- rs amt pay unhone liya hai
Plz help me sir plz
Maine unko payment kiya hai un sab parchi mai mail mai attach kiya hai or un logo ke contact numbare or unhone muze letter bheje the o bhi atach kiye hai plz check karo...
1) [protected] (2) [protected] (3) [protected] (4) [protected] (5) [protected]

I have purchase this handset from amazon on 2ndjuly 2019. I got the delivery on 9th of july 2019. On 9th sept the mobile charging socket has stop working so i have given it to authorised samsung service center in sion on 10th of sept. On 10th sept service center has accepted that the mobile is in warranty and this socket they will replace it free of cost so i have submitted my handset. After changing the socket new problem has started immediately that the mobile could not detect the mobile signal. So the service center kept the mobile and changed the mother board, formatted the ios, try to put upgrade but nothing is working. The problem remains as it is. So on 14th i have contacted the samsung call center for help. Till date i have not received any resolution from samsung. I have escalated the case to ceo email id 4 times but invain. Every time i get a call from escalation desk asking for more time. There is no dead end to their response. Can any body able to help me?

Hi jeff,

We have placed the order for samsung m30s on saturday around 2 pm afternoon.
We came to know that it reached the faridabad facility zone around 10 am on sunday.
It’s now 2 days the order is not yet delivered.
It’s a prepaid order.
We made the payment of rs 10, 800 for m30s
It was the price with the exchange offer.
We are looking forward to get the order.

Please help us in getting the product to be delivered asap.

Details :

Name : pankaj garg
Mobile no : [protected]
Email id : [protected]@gmail.com
Address : house no – 852, sec-31 faridabad-121003.