Samsung India Complaints & Reviews

Sep 09, 2019

Updated by AaBb@1234 res sir ma disit gurdaspur dinanagar punjab sa hu. hamara jha dr beri enterprises ka samsubg ka service center ha .bha sa pho liya 2 year ho gya, but pho ma koi pb ho toh hum service center ma hi visit karta ha .hamara pho last yr 10 july ko band huya bha dikaya toh ladka na kha iska jak kharab ha .jbki jk ma bi pb nahi thi koi but hamna jk dalbana ko diya bha. toh service center ka ladka na hamsa 400 rs liya but hama iska bill nahi diya .toh pho jb ghar laka aay toh bi open nahi huya. toh dubara bha visit kiya toh kahta iska mother boardor icu kharab ho gya ha.jo ki service center ka ladka sa huya tha .mana area manger sa bat ki phir unhona owner kunal beri sa bat ki toh ja solution kiya ki (hamar pho ki display mean uska templet tuta huya tha thoda sa but pho chalna ma koi pb nahi thi ) iski display aap change karwa lo ander motherboard jo b pb hogi hum kar danga or jb bi isma koi pb aayagi hum free thik karaga mean agar display na chala jk na chala mother borad ma any pb ho toh . toh hama majburi ma display dalwan padi. usi time tb unhona uski guarante 3 month ki di thi. but 18-19 ko pho hama hand over kiya toh isma network issues tha phir bha gay toh kha gya software renewe karwayo.mean pho work nahi kar raha thik sa etwork kam aata tha. bur software ki koi pb thi hi nahi usma uska sensor ma pb thi pho khud band ho jata tha bar bar, phir servce center visit karta toh ja reply milta thodi dar use karo thik ho jayaga but guarante ka under jo display ki di thi visit kiya gya toh hamari bat nahi suni gayi humna kai bar coutomer care bi com ki but koi response nahi mila hama.ab guarntee 3 month ki khatam toh pho bilkul band ho gya .toh service center kahta iski toh guarantee khatam ho gyi hm kuch nahi karanga but sir jb hum guarntee ka under visit kar raha ha toh kyu nahi thik kiya gya hamara pho ja log toh wait kar raha tha ki guarntee khatam ho or hum kuch na karanga.phir mana ab jb customer care ma ceo ko mail dali toh bha sa inko thik karna ko bola toh muja service center bhulaya gya .bha ladka na mujsa pho liya usa pahla ander ja ka open kiya phir bahar laka aay usma new folder agaka chk karka ki ja pho bilkul thik ha uski video bna ka apna area manager vicky ko baj di gayi or kha gya ki iski hadi bi breakawlw ha jo ki hamna ki ha.but sir reminder karwayo mana iski display 18/01/2018 ko pahla bi service center sa hi dalwayi thi tabhi ki hadi bagar ka insa kuch huya hoga nahi toh aap inki cc tv check karwa sakta ha koi bi pb ho toh. muja kha gya estimate 4190 laga ga, or ja bi kha gya ki 3000 ka pho nahi tera or lagi ha case karna .ja service center ka ladka na kha.but sir ma kyu pay karu kis chij ka bill jb ki pho ladka sa kharab huya agar jk thik sa dalta na hi isma moterboard kharab hota na icu kharab hota na hi muja display dalbani hoti toh pho kharab hi kyu hoa, pls sir help karamana consumer court ma bi case file kiya ha service center ka khlaf .sir ma apko us din ki pic video send karti hu.ak bat sir jo ladka inhina rakha uska pass koi tecnical hihger degree nahi local shop sa kam sikh ka ladka rakha gya ha koi tecnisian nahi ha inka pass, or phirna hi thik dang sa bat karta ha . pls help me sir. customer care ma call ki un logo na ab phir aisa hi time waste kar doya 1month laga diya service center bat karna ma.thanks sir. my contact no [protected], [protected].sir mana company ko legel notice biu baja magar uska bi rep no da raha ha jb ki sari galti serviuce center ka ladka or owner ki ha .abhi bi 3 month ho gay pho unla pass hi pada ha .ab kya pata uski bettry change kar di ho ja koi parts duplicet dal diya ho bcz unka service center ma aisa hota ha ja new pho ka box khol ka purana repair pho usma dal ka sales karta ha apki proofe unki bill book msa mil jayaga september-to november ki check karanga toh pata chalaga ki inhona 30000 ka pho kisi ko sales kiya tha uski 3 war dispaly dal chuki thi .bad, ma sales man ki galti btaka chupa li inhona news. so pls sir i req mara pho with garantee or compansation ka sath muja bapis diya jay .my contact detail ha [protected], [protected].[protected] ha .sir abhi bi pho ka koi clam nahi diya pls help bhi ha pho

Aug 31, 2019

Updated by narattam exclusive नरोत्तम् राय/নরোত্তম রায় We had a Samsung handset J2. Few days ago our handset was broken in display screen and became out of service. We placed it with our Samsung service centre at Katwa subodhsmriti road. They charged Rs.2800 app and returned our handset saying that's OK. After coming home handset was found hang and no key is working. We again go to them. They said it is system problem and charged Rs.280 app to software repair. It is mentioned that before our set broken no system or software problem was there. However again after coming home the same problem continued as hang with no key working. Again we go to them. They misbehaved with me with rough manner forgetting how to talk with customer particularly female. But one of them took my handset for repair and returned it saying same as that's OK. After coming home same problem continued as hang with no key working. As extra and most dangerous incident, display unit of my handset which was repaired by your service centre, has been detached with inner materials resulting our handset permanently disabled or dead. Complain has been lodged with your customer care executive vide docket no.[protected] DT 29.08.19 and repeatedly complain lodged vide no.[protected] DT 30.8.19. Online chat was also made. But all were in vain as all of them are saying our complain has been escalated and higher authority will talk to you regarding the matter.
Our question is who will be responsible for our handset death?
What is the cause of misbehaving with female customer and who will be liable for this?
What will be the ultimate result for our handset which has been made dead for incompetence of your service personnel?
More than 24 hours has been passed no compliance has been received from you. Who will be held responsible?
Does it not mean that our time has no value?
After you, to whom do we further inform the fact for solution?
We expect timely and practical step will be taken by Samsung administration.
Thanks

Sep 06, 2019

Updated by omchirag Dear Sir,

I have several call attend from Samsung but that is not accept his apologies and blame to me that this is my mistake while there are no fault by me, this is manufacting defect and company not accept this.
Pls look into this issue and take a action against company.
I was regular customer of Samsung but further not to purchase any single item from him and not to recommend to others for the same.

Aug 29, 2019

Updated by [email protected] Dear Sir
I hv a 4 door the biggest refrigerator. Since i purchased i am facing d problems . Sometimes parts or compressor or gas . After calling ur call center . No action at least for 15 days . To 20 days . They transfer the call to okhla office . But okhla service center totally shameless an useless ppl . They don't care only keep on giving falls promises . I am going to the court now . My contact number [protected] . Requesting everyone not to buy samsung products ever .