Samsung India Complaints & Reviews

On 20/july/2019, i went to service center "care & care", "samsung authorized" service with "no charging" problem, when i received my mobile phone samsung j2 (2016) on 22/july/2019, i found out that few more problem have been added to it, (1.) home button not working, (2.) microphone dead. When i reached home and inserted sim card i realized about two problems, on that very day i called about this malfunctioning, they stated that mobile will now cost rs 3800 to changed the whole board whereas i had already paid rs 400 to them for charging problem, (I do have audio recording of that conversation) i filed number of complaints on net to samsung india but no one bothered to get that problem get resolved, i spoke to call center for 30-30 min regarding problem but they haven't resolved that problem.

So for god's sake punish the offenders as soon as possible and let justice be remark of that of that.

Ticket no. :[protected]

I ordered samsung m 20 from "samsung india official website" with order id: [protected], when i used mobile i got to know that mobile phone has some manufacturing defect;
(1.) when i call, back panel starts vibrating like dj panel.
(2.) mobile phone voice is not clear.
(3.) sometimes during call sound volume lowers.
(4.) heating problem.
I contacted service help on 1st of this month they didn't help, when i went to service center they said file a complaint on net they will replace the mobile phone, called and mailed again (Ticket no.: 1480384) but "no help" i received.

I want justice, i want problem free mobile phone as soon as possible as my priorities have been already been disturbed by this injustice by this samsung fellows.

Hi,

I have samsung washing machine. Technician visited home after requesting for 4 days and he didn't fitted the drain and inlet pipes. When i called him he said you can fix by your own, if not i will come. But he didn't came. I raised complaint to customer care for 5 days and escalated so many times but till nobody visited. Samsung customer care and service is very very bad. Don't ever buy samsung washing machine.

With reference to this complaint, https://www.consumercomplaints.in/samsung-india-tv-start-issue-freezes-on-start-...⇄ there is still the same issue existing, and when checked on internet i found this issue is actually a samsung manufacturer default issue for such tv units.

I would like to request to provide a support team to handle this issue or i need to take this case further to consumer court as samsung is selling defected electronic equipments to consumers.

Many thanks

Gundu hendole

My phone display was not working properly so i went to service centre as it was in warranty.
They told for screen replacement and gave me 10 days to wait. After 10 days i went they said again wait for 5 days. After 5 days i went they said come after 7 days.
They are not listening and talking rudely.
When i told them i will complain at upper level they said you can do anything you want. They are not listening at all. It has been 20 days and still they told to come after 5 days.
All time money is wasted.
Will never buy samsung phone again

I requested for the repair of the subject tv, which was taken by customer support centre khanpur new delhi 110062. To be returned back after change of back light. Yesterday i had a phone conversation with the service center informing of some additional defects which were not existing in the set. I was informed that the set can work with a line on the screen. They were to come and install my tv after repairs. You kept us waiting for the whole day in our house. We tried to contact you many number of times but unfortunately numbers given on the service slip kept on ringing without any response. This is very unprofessional and is least expected from a company like samsung. Please look into this professionalism from your service centers. Thanking you
B l dhar

I am our customer i am waiting 3 more than hours but they didn't clear my issues and already i raised complaint what am i facing issue on my mobile rear camera problem, but i told to them last week, now i am waiting they are not calling me, so i feel so guilty, ur products are good no doubt about it, but customer support very important not all here, so disappointed ur side, immediately you take action. While i am speaking, they're not answering clear i need immediate solution

Dear sir,

As i let you know that i visited to your service centre varanasi as per your discussion but i totally got disappointed by the behaviour of your employee mr. Salinder where he did
Misbehave with me the incident is as follows:-

As i visit and meet with mr. Salinder and handover my article and original invoice bill to him where he said that we are not going to get returned your article under warranty because in your invoice product code is not mentioned where he told me to get change the invoice from dealer, as i let you know that i make a purchase aforesaid product in december not recently how the dealer should get change the invoice.

Not only this but also i make a request for replacement but he did misbehave with me by saying i am not going to replace the aforesaid product.

In which i also told that i am going to move a consumer court where he replied that i don’t have any affaried of court what do you want you can do it’s none of my business...

He also disobey the judiciary of india and i finally decided to move a labor court along with entire mail copy and original invoice.

Not only this but he make a wastage of my-
- time
-work
- money
- energy
- moral

Hi there,

This is to notify you that i purchased a samsung refrigerator on 9th sept 2018 and from next two month of purchasing, i am facing some or the other issue with this refrigerator for which i have complained you n number of time and n number of times your engineers visited to me to check the issue and every engineer has given me a different reason, every engineer excepted this that there is issue going on with this refrigerator, at last i got the conclusion that the refrigerator is working fine, but the issue is same as it was earlier.

Below are some list of visit and reasons given by the engineers:

1. On first visit, the engineer confirms that it’s a moisture issue and we need to keep the refrigerator open for next 5 hrs without an electricity, and the same has been confirmed by the customer care executive at the time of trouble shooting with this issue which i did but no result.
2. On second visit the engineer confirmed that the circuit board of the refrigerator is heating up due to which the problem is there and he replaced the circuit board.
3. On third visit the engineer confirmed that due to the voltage the problem arises so we need stabilizer for this refrigerator, however it has been mentioned clearly that this is a stabilizer free refrigerator also the same has been confirmed to me at the time of purchase.
4. On forth visit, the engineer confirms that the refrigerator pipe at the back is chocked with ice and they need to open and clean it.
5. On fifth visit, the engineer confirmed that this is the issue of excess cooling and he open a panel from inside and minimize the cooling, after which the cooling completely stops.
6. On sixth visit the engineer visited and open the cooling panel as he also confirmed that the fifth engineer that visited auctioned wrongly, but the same issue occurs again.
7. On seventh visit the engineer came and he only takes the temperature of the refrigerator and confirmed that there is some issue with the refrigerator, but later we have been confirmed that the refrigerator is working fine
8. On eighth visit the senior engineer visited and he takes the temperature of the refrigerator and confirmed that this is the issue of excess cooling as the refrigerator is doing reverse cooling due to which there is less cooling at the upper side of the refrigerator but excess cooling at the lower part of the refrigerator, then he applied an electric tape to the cooling panel to minimize the cooling which is still there, he also clicked the snap of the same.
9. Then another two visit happened in which they have only taken the tempreture of the refrigerator.
10. Then i got a call and mail from mr. Shantanu (Mail attached fyi), where he stated that he is from head office and the person is going to visit from head office, however after that the two visit happened, where the engineers came only to take the reading of the refrigerator

After these many visit the problem is still same and the engineers keeps on disturbing for each and every visit as i always get late for the office. Apart from this i have shown the conditioned of fruits and vegetables to every engineer in every visit.

After a long time i received a call from mr. Shantanu that your refrigerator is working fine as per our report, however mr. Shantanu keep me updated that we are still in process to have a decision what to do after a regular period of time.

According to the engineers & mr. Shantanu, if the refrigerator is working fine, then why are the parts got replaced by engineers?, why the electric tape has been applied as jugaad method to stop the excess cooling, is this kind of quality service that you are providing to the customers after purchasing samsung product.

The attached pictures of the vegetables has been taken today, as i bought these vegetables two days back, just see the condition of the vegetables and decide that is my refrigerator still working fine? As, according to you on paper its’ working fine, but you are not admitting it in reality.

I haven’t asked you to give my money back, but i request you to please get the refrigerator replaced as i have been fighting with the issue from around last 10 months and if you think that the refrigerator is still working fine then please provide the record with the number of visit that happened with date and time also please provide me the complete details and what are the actions taken in each visit, which i previously asked with mr. Shantanu but he denied to give me saying that he didn’t have that, unfortunately he did not have the complete record and on the basis of that record he is committing that the refrigerator is working fine.

Regards,
Ashwani verma,
(+91) [protected]/[protected]

Hi pls note i have purchased tv - 43" ua43m5100arlxl on 27th july 2019 and now it is out of warranty but 2 days before suddenly tv display is not working but i am able hear the audio. I have taken care of tv like gold and even transparent wrapper on the tv as not removed. This is too bad. And your technician says it will charge 18000rs for the repair. I need a resolution for this.

I bought a samsung digital inverter split ac (Model ar18hv5nbwk) in dec 2014 for rs 42, 950.00. Due to multiple defects between sep 2018 to jun 2019, rs 18, 941.00 (44% of cost price) was paid to samsung on repairs. Almost all major parts including compressor (Warranty for 10 years) were replaced. Additionally rs 5, 800.00 was also incurred on carriage, fitment and accessories to make the ac operational at site. Ceo of samsung electronics, india was approached for replacing the defective ac. An offer has been made to return the defective ac and collect its depreciated value to settle my grievances. The depreciated value (As per samsung rs 16, 321.00) amounts to 38% of the purchase price of ac. Liability at the consumer end is rs 67, 691.00 (42, 950.00 + 18, 941.00 + 5, 800.00) besides time, effort and harassment endured for buying, fitting & getting the faulty ac rectified. Against this liability samsung’s offer is rs 16, 321.00 and approximately 1580 days (Till jun 2019) of ac usage. It is apparent that the policy of samsung insulates and incentivises itself against faulty products and absolves itself of any liability towards its consumer. Beneath the veneer of a so called multinational company which boasts of “delivering true innovation and convenience to valued consumers” the company engages in undermining their bonafide needs and protecting its financial interests blatantly.

I have a samsung galaxy c9 pro (Sm-c900f) handset which is 1.5 years old and out of warranty. I rooted my phone and was using my own software (Rom). But unfortunately my display got braked last week and went to samsung authorized service center.
* meanwhile - there is a new samsung policy which is, any rooted phone or a phone with unofficial software or the knox if tripped will not be repaired at any cost. If the customer still wants to repair it, then the person have to pay additional money for the working mother board to get it replaced with a new one at full cost to repair the device and close the call. *

Now at the samsung service center, they checked/investigated my phone and said that okay, we can fix this device by manually submitting, that means, submitting to them to fix the phone without coming to samsung's notice. I again asked them, will it get fixed as its rooted a knox is void? They said yes it will get fixed but make sure your device is alive and working. If after installation we find that the device is not working then we will not be responsible for that and we will charge you for the display. I said that yes the device is working as i am using it via sidesync (Samsung screen mirroring on windows pc). So they asked me to wait for sometime, they will investigate the phone and will provide the details of final charges. Also they said that the display is in stock. So after spending 1 solid hour that is 2:30 pm, i went to the counter to ask the status. They just forgot my phone and came in 10 mins and said i will be charged rs. 7300/- for the display and the charger port as that is also not working including the buttons. I said ok go for it, but is the phone working with the new screen? They said yes your phone is all right and working perfectly. This is what happened on 29th july, 2019.

Now on 2nd august, 2019, in the evening around 4.30 pm, i received a call from the service center that the parts have been aarrived and we will make the phone ready in an hour. I said okay take your time and fix it, i will be there in an hour or 2 to collect the phone after paying. They said ok.

After almost 30 mins, i received a call again from the engineer and told me that he can't fix the phone due to the policy i mentioned earlier above. He also mentioned he was just trying to do it manually but failed to do it thats why he accepted my phone. Is that a matter of joke or my phone is a piece of experiment? When i said at the tim eof submitting the phone you havn't told me about all the experimental things and now you are telling you were trying? He paused for a couple of seconds and then said no your motherboard is dead.

I was on my way to the center and received a call from the manager and started blaming me that at the time of submitting the engineer told me about this. So i went to the center and requested for something. Not the phone or not to fix the phone, just give me the proof from cctv that the engineer told me that they will try this. She again started blaming me and also started giving threats not to argue.

This is not what i expected samsung. I promise she will come in some problems definitely for what she did with me.

# samsung
# samshit

I bought the samsung galaxy a50 and when i put it on charging the display went off and touch was working. When i went to the samsung service center, they asked me to pay 7800 rupees for the display. I asked them that the phone is in warranty period, they said there is some internal damage and cannot come under warranty. But i said there is no physical damage and it happened when i put it on charging. They asked me to call customer care. Customer care people told me that the phone display can go when we put some pressure on the screen. That shows how weak and delicate are samsung phones. When i asked for discount they are not courteous towards customers. Now if i get it repaired and again if the display goes off what should i do. Please help me to get the display for free. And i request everyone not to buy samsung phones please.

I was ordered samsung 192l direct cool single door 5 star refrigerator with base drawer
Invoice no. Fabokh[protected]
Order id: od[protected]
Oder date: 18.05.18
Invoice date: 25.05.19
Product delivered to me on 01.06.19

It is not even completed 60 days since i was purchase now i'm facing the cooling issues. I noticed that the cooling motor is not functioning. Let me know how to handle this complaint in proper way.

New tv went out of order within 30 months. After sales service very costly.
The service engineer was not found honest. He took away two replaced spare parts without my knowledge and permission. Even after his guptaassurances he failed to return the same. Samsung not replying my emails dt 28th june, 3rd,
4th. 10th, and 11th july 19. They are not taking any action in this regard.

Jagmohan

HI Samsung Team,

Greetings !

I am Anil Kumar, i will be available on [protected]@gmail.com . i am staying in Lawson bay colony, Visakhapatnam -530017 .

Product Name : Samsung Curve TV
Model No :- UA40K6300AKLXL
Serial No :- 0A7X3PCHA02842D
Invoice No:- FS/MT/2307 ( purchased on Girias Investment pvt ltd showroom )

My compliant is regrading my TV got panel issue on 6month back . I am requesting your team from past 1 month for free replacement . Actually i have trusted Samsung product and purchased TV with 60000/- .Even though i am not capable to spend that much amount. but i feel it is one time investment and taken via Bajaj EMI . Now with in less than 2 year, i got panel issue. I have requested for free panel replacement . now your team provide for 50% discount that means i need to spend near 11, 000 rs. It is high amount for me. because i cannot effort that much amount now. But your Samsung team saying your "out of Warranty", Even i dint purchased Samsung TV for 1 year warranty. I dnt understand that Samsung product will work only 2 year. after that we need to kept high amount. How common man will trust Samsung products as a Brand product.

My request is panel replacement with lowest prices . please help on this case.

i am requested your team for panel replacement many times. They answer is only 50% discount on replacement. I cannot effort for that amount. Now i have only one solution is use this TV for few day . After that i need to throw into dustbin. I think Samsung Management expecting from customer same.

Dear concern,
I have bought galaxy note 8 on 29/07/2018. From yesterday my display is flikaring and getting green. I communicated with customer care and service centre. But no one able to help me out.
I am requesting you to help me by increasing my warranty or give me a free service.
I hope you can understand my issue that 56k phone is getting problem just 2days after the warranty.

Thank you

I would like inform you, my samsung mobile has been stolen (Model: - sm-610fzdh, imei no-[protected]) my on date 27.07.19 at 8.30 a. M i put my cell phone inside dikki of my vehicle (Honda active 3g) at in front of iocl gate no-2 parking place. On same day after 2 hours at 10.30 a. M someone stolen my phone inside dikki. Please black listed my samsung mobile phone (Iemi no-[protected])...

This is to inform you i have a samsung a50 which i bought 3 months before (10th april, 19), its display was bling since last 2 days.

Last night display turned completely blank, i visited samsung service center today (Sec 7, rohini, delhi), without checking my phone they denied to repair it by saying its damage and you need to pay
Cost for a display replacement.

I confirm that my mobile handset is not damaged, it is scratch less, not met with any accident how it can be damaged.

Because my phone is in warranty, and samsung people will not accept their product have some technical or manufacturing fault, and just to make money by service center they
Are asking for money to repair a brand new phone.

This kind of service by samsung is unexpected and pathetic, this is reason why people are moving to other branch like vivo, oppo & mi.

We have to pay to become fool because we choose samsung. If my problem is not solved i will never choose samsung products in any category and will not recommend to anyone.

Will also keep posting my experience with samsung customer service at social media to save the other peoples hard core from stealing by samsung through these kind of tricks.

Please find my phone details :-

Cust name – deepak gaur;
Bill no – [protected]
Mobile no – [protected] / [protected]
Email :- [protected]@gmail.com
Model – a50
Serial no – rz8m400sgzb ([protected])
Service center – [protected]
Purchase date – 10 april 2019

I have bought samsung galaxy m10 and that is delivered yday on 29th july. When i opened box there was minor internal damage.

Order date 26-jul-2019

Order #[protected]

Order total 7, 990.00 (1 item)

Then i called yday in night to customer care but no proper support from there.

After that i also tried to check picture of this m10... Images are worst (Front & rear).

So there could be positivity of this model shipping/ manufacturing lot failure or whatever.

I finally don't need this product and need refund.

I am attaching herewith mobile images and also imei details image as well as i have attached short video where clearly minor damage showing at top left.

Also, i have clicked and attached 2 pics (From front & rear camera)... Totally i am disappointed by camera performance... 5mp & 13mp both are worst.

Also, i played video on youtube but video playing blur... Again totally waste of money...
Now i don't want to buy this model (M10).

I can buy upgraded model m20 or m30 upon checking specifications on website.