Samsung India Complaints & Reviews

Address: 560064

I am been samsung user from past 8 year and have used most of the flag ship phones and this is the first time facing issue in samsung galaxy s10 plus which 2 to 3 months old mic issue and whole motherboard has to changed and improper response from service center and customer care tell us to wait for replacement part for 8 to 10 days den we will inform...
Very worst samsung that to its a flag ship phone for god sake...
Worst service response

Jun 13, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 08, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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Address: 600048

I have a 1.5 ton ac which does not provide cooling. The samsung service technician checked and told there is a leak in the coil in the indoor unit that cost rs.10000 and later he told the part is out of available and stopped. While i understand and agree totally that samsung cannot make the parts totally available so many years. But i wish they should have a solution that they take part of the responsibility. I do not really like to pay rs.45000 to buy a new ac because samsung do not have the parts to fix my ac for just rs.10000.

Jun 9, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 08, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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E

Eldhogeorge45

from Perumbavoor, Kerala

May 8, 2019

I have purchased a Samsung air conditioner, after the purchase they haven’t serviced the product nor replying for any service request even after valid service request number.

ac parts not available - Comment #3427290 - Image #0

ac parts not available - Comment #3427290 - Image #1

ac parts not available - Comment #3427290 - Image #2

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Samsung India Customer Care's response, May 8, 2019

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.

Thanking and assuring you our best services always.

Best Regards

Samsung India Electronics Pvt Ltd

P

Pavanbhanu

from Bengaluru, Karnataka

May 8, 2019

Hi,

I had bought Samsung refrigerator in Jan, it's been more than 90 days and I havent received a cashback yet. I had to receive 10 percent cash back.
Samsung product : double door,
Prod description : RT54K6558SL/TL

Purchase date : 26th Jan 2019

Txn I'd: [protected]

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Samsung India Customer Care's response, May 21, 2019

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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Address: 113first floor Sheheed Bhagat Singh society andheri east Mumbai Maharashtra, Mumbai City, Maharashtra, 400059

I have bought samsung 65 inches mu 7100 from casio electronics
They delivered it an put it on table top then the person on the tv and it was perfect then the next day samsung services center send 2 engineers for fitting on wall they they have done their work then they on the tv n again it was perfect this was done at 5.00 o'clock then they were gone after some time when we hv seen carefully at the tv there was a scratch first we thought it was some ordinary scratch but then we called mr. Mohamad who came to fit the tv but he dint pick my call the next day again i called him bhi told him that you were two engineers you bot dint noticed a scratch on tv
He replied "maine dhyaan nahi diya" so i told him to come back i have called the casio electronics person to come n check the tv what he told me is that i'm out of mumbai will came back after 3 days will not be able to pick up the call. Then the casio electronics owner mr. Usman was fighting with the distributer on same matter at the end after 4 day he told me it's not working the distributer is nt accepting it the mr. Usman told me to contact samsung services center i called them they quickly send their engineer mr. Rasia he was send to me by mr. Akram. So now mr rasia checked it he said that the nail is touching the screen itz not your fault it might be the fault of the person who hv send the tv or the one who hv fitted it on wall then i told him the 2 engineers who came to install the tv they might hv done because he is nt picking up my call and telling me lie that he is not in mumbai so mr. Rasia told me when samsung person comes to install the tv they were gloves they check the entire tv the screen the back of tv every thing then the install the tv so i replied to mr. Rasia they they were not wearing any king of gloves they dint even saw the tv properly dint even checked it properly they just kept the tv on the box screen side down without keeping any kind of protection under it they remove the table stand and drilled the wall mounting and put the tv on there n started the tv as the distance from me watching the tv is almost 15 to 17 feet so when the t is on it is not visible and when the tv is off still you can't find out but if you go near the tv you see the scratch then i talked to mr akarm he said we will do the needful they mailed to the higher authority what answer i got is they rejected it then i talked to mr anupam gaikwad he told me that i have given mr usman a solution that you take the tv from the customer and give it to the dealer because it can be replaced only through dealer not from customer but mr usman dint agree they again started arguing with each so now mr usman called me and said i got a call from samsung mr anupam gaikwad he told me that we will give you samsung 40 inches tv for rs 5000 only you set tell the customer to keep the 65 inch tv as well and 40 inch aso gift the close the matter
Now between both of them as a customer i m suffering
I would like some high level to take the matter in their hand and solve it for me
As im irritates now
Plz do the needfull
If itz dealers fault or if itz samsung engineers fault
I need my problem to be solved

Jun 19, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 08, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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Address: Bangalore, Karnataka, 560040

My mobile edge s7 battery got damaged and mobile has expanded in 2part.
My wife has purchased this samsung galaxy edge s7 in 2018 where i have another 2 month warranty now, when i went to service center to fix this issue. I got to know this mobile actually purchased in 2016 june & there is no more warranty now.

I have raised a ticket on this as well and it is pending with head quarter (Sangeeta) but nobody is has addressed so far. I have called so many time now but no body has responded so far. Please escalate. Im going to consumer court soon to make complaint on this.

Jun 8, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 08, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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My product support number is [protected].
I bought your product in hyderabad.

I bought an samsung split ac about 2 months back. Last week (30th april) i called the support team regarding an issue that developed in the ac, within 2 months!. I was told a service technician would visit on the 2nd of may. I am a working professional, i still took a leave that day to attend to your service technician. To my surprise, i did not receive any call or message from the service technician about the visit. I wasted my entire day waiting for the service guy.

Today (Saturday, the 4th) i have made at least 7-8 calls to your support team to get to someone who can help me. The standard response i have been getting from the people on the call that they have sent an email to the service team but did not hear from them. The entire day was wasted. I was told i would get a call from the supervisor before 3:30 pm and yes, i was not surprise they noone called. So, i called again around 4. The support rep told me the service was declined from the service center. What a shocker! No reason was given to me why this was declined.

Eventually, after so many attempts, i did get a call from a supervisor named sushma. She assured me the service technician was assigned on it and that the technician would call me to fix an appointment today. Guess what! This was a lie too. I never got any call from the service technician.

I called around 9:15 pm again today to enquire about these service (After having wasted yet another day). Bappi picked up the call and i was told simply he could not help me and the only thing he could do is arrange another call back from supervisor ratish. I enquired if there was a supervisor available on the floor and i was told there were none. What a surprise! Samsung support works without a supervisor. No wonder the service is a pain. I asked for the email address for ratish and was denied. I the meanwhile, someone at the back was laughing at the ordeal i have been facing as a customer.

So net net, i bought a provide 2 months back. It fails withing two months. I wasted 4 days waiting for the service technician to visit and was only given false promises. The supervisor lies to me. The support people have complete lack of empathy. And hey, i am still sitting with a broken product.

Jun 13, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 06, 2019

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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I just bought a samsung a30 from a mobile store. After couple of days i came to know that display is flickering and mobile is getting hanged and getting heated lot. I contacted samsung but they are helpless and not even responding to me properly. Now im helpless here. I want samsung to solve my issue. I want my money back and samsung is indirectly cheating customers.

My contact details : call me at [protected]

Jun 14, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 06, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

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I bought a samsung note 9 in the month of jan 2019 from samsung byod website, at the time of placing order, samsung offered 6000 cash back if purchased using hdfc card and free insurance worth 3999. The invoice and insurance details were send to my official mail id. I left that organisation and lost details.

Contacted customer care multiple times, in this week, the customer care simply mentions that they cannot get the duplicate copy on the insurance copy.

I have been samsungs loyal customer for 5 years, never expected bad experience from them.

Jun 8, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 06, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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I got a mail telling that my email has won (3.6 crore) from the samsung mobile company united kingdom which is organized by samsung mobile
Company in conjunction with chevron texaco oil and gas company. I have been asked to fill a verification and funds release form for the release of fund. I want to know whether it is fake or not. I request you to check the credibility of this mail and let me know at the earliest. I am hereby attaching the document that they have sent to me

+1 photos

Jun 6, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 06, 2019

Samsung India Customer Care's response Dear Customer,

This is in reference to your complaint wherein you had enquired about the fake email / SMS received by your good selves in the name of Samsung.
In this regard we would like to inform you that Samsung is not connected with such activities in any manner.
Further any response to such communications where personal details are being sought could result in access and misuse of your personal identity/ information.
In some instances they may try to convince and allure you to deposit cash (may be once and / or on repeated occasions) in certain specified bank(s).
They may also call upon you to visit links and/or provide your communication address and/or contact details to release the non-existent prizes.
We hereby inform and caution you, that you should not be acting upon such fraudulent and misleading communications, which are being solely sent with the intent to cheat and defraud you.
You may kindly note that any person who deals with such fraudulent entities shall be doing so at his own risk and that Samsung shall not be responsible and liable for any loss or damages and/or consequences arising there from.
You may also kindly note that we have already published caution notice on our website to give information with respect to such activities to the public at large.
In the event of you being allured to release any amount or information about yourself, the same is done at your own cost and peril.

Thanks & Regards,

Customer Experience
Samsung India Electronics Pvt Ltd

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Address: Gurugram, Gurgaon, Haryana

I bought a samsung s9+ from airtel under one of their lucrative schemes.
Two days after using the smartphone, i realized that the touchscreen had issues and i was not able to type a couple of letters at one go, which i initially thought was a touch sensitivity issue.

Later on when the problem started to increase, i visited the airtel centre to complain, wherein they asked me to put a complaint on the airtel app for redressal through its airtel secure programme. My complaint was rejected citing that it is a manufacturer's defect and needs to be taken to samsung.

Over the past couple of months, the problem became severe. I was not able to type anything properly without random keystrokes happening on its own. Can't press backspace. Random touch and actions happening on its own became normal. Post which i decided to go to samsung. Since my office is in gurgaon, i went to the samsung service centre in sector 15, where a certain mr. Naveen tyagi attended to my smartphone.

He told me that even though the defect may have been a manufacturing defect, they can't rectify it under warranty because now there is damage in the back glass of the smartphone.

The two incidents are unrelated. I did not ask them to change the back glass. The phone is inside a cover and it doesn't matter. But they should repair/change the front glass. This is not done. He cited that it's company policy that if there is any damage to the smartphone, then nothing is covered under the company warranty, even if the problem may have existed from before.

The service center engineer told me that it would cost me rs. 21000 + taxes for the repair. This is unfair. First i spent 60, 000 + taxes on the smartphone. Then because of a manufacturing defect, i now have to spend rs. 21000 more? What is the point of a warranty if the company does not cover it's manufacturing defects?

If this is not cheating, i don't know what is. Samsung needs to take into account what their fault is repair what ideally should be covered in warranty.

I'm attaching with this complaint the relevant invoice (Address & other details blurred out for privacy reasons obviously)

+1 photos

Jun 4, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 03, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

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Address: Chandan nagar pune, Pune, Maharashtra, 411014

Hello,

First of all samsung called when i place complaint on consumer forum then they told they take care of your my mobile issue samsun a8. They keep my mobile for 5 to 6 days after that samsung told you have to pay for repair... But because its wasn't my fault they pay some that amount and paid some of that... Some parts were changed. But samsung told if you r facing some issue after repair your mobile they will help me for sure... But the thing is that i facing touch issue which is started from mobile repair they even won't recieve my calls and also not replied to my mails. Miss kamna was handling my request she is also not recieveing calls i also for voice msgs [protected] and extenssion is 1519. Then tell me samsung where is supposed to go for that issue which is totally your concern and its created after your mobile repair i gonna attach some videos regading this issue refer this... And samsung should take care of things which they have repierd altleast
And its all happend after repair... And its totally your concern... I want that issue to be resolved... I already paid for this

I can show this issue to samsung... And i want it to be resolved befor my mobile touch is stop working... And anyone can see its repaire issue

+2 videos

Jun 4, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 03, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

May 04, 2019

Updated by Rajendra214 there was no issue with my mobile touch issue with my mobile After Repair i faced issue regarding mobile its just repair mistake i know its just a loos contact because i am not facing it continuous basis.

after repair i visited samsung care engg. he told me its continuous issue so just make video recording when facing that issue so i can show it to the maneger.

now today i visited to samsung care again with videos and mobile having issuse in front of them but engg. said manager is not available so can't help

so tell me samsung what can i do now ...I dont want to replace my screen its good but just look in to this where is the loose contact or prblem...if phone stop working then u will say you are not responsible for that

May 04, 2019

Updated by Rajendra214 Your response is there samsung but i dident get any call from your site or mail

May 04, 2019

Updated by Rajendra214 you can get my mobile number and mail as well from my last complaints i m just reopen this u already have details with you.

Rajendra Tavhare.
[protected]@gmail.com

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Address: B-1/187 Rajveer colony gharoli extension new delhi, New Delhi, Delhi, 110096

My cell phone already properly not working and i m visit to service centre but my problem not resolved semsung is a vey vry vry poor nd bad company and service centre man power vry bad service my cell phone 2 time ram change and 1 time display nd 4 and 5 time charger jake nd mike speaker all most dead semsung company really vry bad i hate semsung product nd service

+3 photos

Jun 8, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

May 03, 2019

Updated by Ankit Nimesh My cell phone already properly not working and i m visit to service centre but my problem not resolved semsung is a vey vry vry poor nd bad company and service centre man power vry bad service my cell phone 2 time ram change and 1 time display nd 4 and 5 time charger jake nd mike speaker all most dead semsung company really vry bad i hate semsung product nd service

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May 03, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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Address: AM 401 , SOUDHAMINI APARTMENTS , KANAKAPURA ROAD , NEAR ART OF LIVING ASHRAM , BANGALORE-560082, 560082

We bought 4 acs from samsung worth more than rs 2 lakhs and out of which one ac is not working form day one, we have given complaint several times but the service engineer comes and says either system is not ok or everything is fine, there is no cooling from day one, we have requested a replacement and no response from samsung, my name is venkat and no: [protected]
I am not left with anything but to complain to the consumer forum and also ask all my friends and relatives not to buy samsung brand, i need justice and replacement right away

Jun 4, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 03, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

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Address: AM 401 , SOUDHAMINI APARTMENTS , KANAKAPURA ROAD , NEAR ART OF LIVING ASHRAM , BANGALORE-560082, 560082

We bought 4 samsung acs for our four rooms spending close to rs 2 lakhs,, we are from bangalore and one of the 1 ton ac is not cooling right from day one, i have given enough complaints to customer care but they only send the service person who says sometimes system is not ok and other times just gives a report that it is fine, it is most pathetic feeling, when we are having one of the 4 acs not performing and not cooling we are genuinely complaining and samsung has to replace the same since the service is not helping and from installation there is no cooling, it has an inherent system problem, repeated requests go to no ears, what should i do, i will have to complain to consumer forum, bad mouth about samsung brand and ensure none known to me buy samsung anytime in future, do you want this? My name is venkat, contact no: is[protected], please replace the 1 ton ac immediately

Jun 3, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 03, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

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Parveen J

from Chennai, Tamil Nadu

May 2, 2019

Compressor issue still the service person has not come to resolve this. We are continuously follow up with customer care but no response. For compressor we have 10 years warranty.this peoduct we have to take out the water at the back each and every time.Is there any option for water evaporation

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Samsung India Customer Care's response, May 3, 2019

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

P

Parveen J

from Chennai, Tamil Nadu

May 4, 2019

Sir, how many times you people will ask. Simply sending the same message.

Complaint no. [protected]
Mobile NO. [protected]

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Parveen J

from Chennai, Tamil Nadu

May 4, 2019

Samsung is such a worst product which i have realised now. Till now no response from head office supervisor, not arranging call back to customer. Please take out the history for the past 7 days we are not getting any call back. Till now issue not resolved.i will return your refrigerator please refund the amount. I will buy best product.

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Address: 713347

It is way back 20th march 2019, when i bought samsung a50 handset.

Within 2 days i came to know that my handset not working properly and i also came to know that samsung authorised dealer - akshara, durgapur. Issued an invoice with an intention to evade gst.

I complained about everything to samsung and then finally their accounts team gave me a refund voucher of rs.22, 990 with a condition that i can buy only samsung products that too from their authorised dealer (Plaza shop).
I told their accounts team that in raniganj there is no shop where i can redeem the same but then also they issued the same ignoring my concern completely.

Today i am without phone and my money also gone and it's with samsung.

I lost my money, interest on that money, my precious time with no results.

I urge to each and everyone of you all, boycott samsung because it is a chor company who just know how to cheat customers by issuing false invoice & giving wrong mobile and products.

Please help me to get the justice.

Jun 3, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

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May 02, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

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Address: SANKHALA PO-OGNA TE-JHADOL DIST-UDAIPUR, Udaipur, Rajasthan, 313906

RESERVE BANK OF INDIA

International Remittance Department
Our ref: RBI/[protected]/398 IN.

(Dir Series) Circular No.78
Payment file: RBI/Ben/015

ACKNOWLEDGEMENT :

We acknowledge the receipt of your mail, We also want to inform you that THE RESERVE BANK OF INDIA has been officially notified that your Mobile Number is listed as a beneficiary in the WhatsApp GLOBAL POWERBALL Award that was held in (CANADA) on MONDAY 14TH, JANUARY, 2019. We were also informed that your benefit Amount ₹ 2 CRORE 75 LAKH have been officially cleared for PAYMENT at the HIGH COMMISSION OF CANADA in Delhi.

Your Benefited Amount ₹ 2 CRORE 75 LAKH has the following File Number: RBT/[protected]/IND/ Ref Number: 97DH-204701/VOL-5/Batch Number: BKL/108/WB-NL-040/Serial Number: XXX[protected]-81988XX.

NOTE: YOUR WhatsApp NUMBER WAS SELECTED FOR PAYMENT of ₹ 2 CRORE 75 LAKH RUPEES BY WhatsApp GLOBAL POWERBALL Program

==========================================================

All Mobile Network WORLDWIDE supported this WhatsApp GLOBAL AWARD Program by furnishing WhatsApp Database with Registered Mobile Numbers which was then collated to facilitate this year Draw which was held in Canada on MONDAY 14TH, JANUARY, 2019. After the Draw, your WhatsApp Number was Selected for this year WhatsApp GLOBAL PAYMENT of ₹ 2 CRORE 75 LAKH RUPEES, The number which your Winning notification was sent s registered to WhatsApp Data based.

To claim your award you are required to provide the needed information for process:
1. NAME IN FULL:
2. ADDRESS (IN FULL):
3. NATIONALITY:
4. AGE:
5. SEX:
6. OCCUPATION (POSITION HELD):
7. WHATSAPP NO & MOBILE NUMBER:
8. BANK NAME:
9. ACCOUNT NAME:
10.ACCOUNT NUMBER:
11. BANK ADDRESS:
12. PASSPORT OR ANY OTHER I D CARDS

Be informed that your Benefited funds of Rs. ₹ 2 CRORE 75 LAKH (Two Crore, Seventy Five Lakhs India Rupees) is ready to be transferred to you. All verification has been done, the telegraphic remittance process has been concluded and the funds is now available for immediate transfer to your local account. Please be informed that the deadline for transferring your Amount (₹ 2 CRORE 75 LAKH) is just 48-hrs only.

Meanwhile, The benefited amount which is Rs ₹ 2.75 Crores will be transferred to you after the APPROVAL from the High Commission of Canada in Delhi, as it was communicated by the (R.B.I) Governor that any Beneficiary of WhatsApp GLOBAL Award you will have to send ACCOUNT DETAILS and your Aadhar Card copy Or Any Other Id Proof Available through Email: ([protected]@rbigovn.co.in)
to enable us complete the transfer.

For Further Clarification:Contact the Canadian Embassy through the below information:

For: Contact Person: DR. HARRY NELSON of (High Commission of Canada)
Phone Number: [protected]
Office Address: 7/8 Shantipath, Chanakyapuri, New Delhi 110021, India
Office hours - (Monday to Friday - 8:00am to 5:00pm) / (Saturday - 8:00am to 2:00pm)
=========================

While we await your response, thank you for your time and urgent attention to these vital request as we are committed in delivering high quality banking services to suit your needs.
Thank you,

ASHOK KUMAR
GENERAL MANAGER
FOREIGN EXCHANGE DEPARTMENT

Jun 3, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

May 01, 2019

Updated by Shanu Meghwal Samsung Financial Empowerment Fortune Program ®2019
Samsung Electronics (UK) Ltd
Samsung House 1000 Hillswood Drive
Chertsey Surrey KT16 0PS, United Kingdom
Mr.Richard Walter George
Tell : [protected]

To our 2019 Winner
Mr Shanti Lal Meghwal
Winner country: India Winner
Payment Number: NK249NY
Verification Number: NM[protected]PF
Date: 3rd Of April 2019

APPROVAL OF AWARD WINNING PRIZE OF 500, 000.00 GBP FOR DELIVERY/TRANSFER.

Dear Winner Mr Shanti Lal Meghwal
We wish to inform you that Samsung Award makes efforts, towards the success of this transaction and to precipitate it. This bank has concluded arrangements and to move your international bank draft from UNITED KINGDOM to reserve bank of Indian, we are using processing manager to process your international bank draft with reserve bank of Indian.

This is as a result of the tight security measures being adopted by the USA in the fight of terrorist network after the September 11, Terrorists attack on USA. This incident made it almost impossible to make a Telegraphic Transfer of such huge amount of money out of some countries.

I am happy that Samsung in corroboration with reserve bank of Indian to transfer your fund through international bank draft that is the reason why we send our processing manager to process your international bank draft with reserve bank of Indian by this means, but as soon as the processing manager arrive he will tell you what to do to enable you receive this international bank Transfer to your account.

However, based on information/ advice gathered from our processing manager Mr. Amos Raymond, (who is also a banker) we have registered your fund as international bank draft that were send your fund as draft to this bank reserve bank of Indian.

The processing manager is on official duty in Asia country, and he promise to meet you in your country Indian on or before he will continue his official duty to Asia country. For this security reasons, the processing manager Mr. Amos Raymond, has all the information relating to your draft. He will assist you in claiming and crediting this fund as soon as all the necessary things regarding this draft are completed.

I have taken care of all fees and tips here like you know, but the manager of reserve bank of Indian told our processing manager that there will be outstanding handling fees of the transfer charges which is to be paid before the processing of this international bank draft. I have given them your contact information, so that they will contact you for you to send the money to the processing manager in Indian this is to make it easy for all o[censored]s. You must send the fees before processing of your draft.

Kindly co-operate with the processing manager to achieve success and handle this transaction with care. I'm optimistic about this transaction with these workable arrangements on the ground because it has been tested.

YOUR PARCEL IDENTIFICATIONS:
Parcel registration number: S297489BP
YOUR WINNING PARCEL CONTAINS THE FOLLOWING ITEMS:
1.) Your Winning Certified Bank Draft of ( 500, 000.00 GBP)
2.) Your winning certificate
3.) Letter of Affidavit of Claims Eligibility.
4.) One Samsung Smart TV).
5) One Samsung Galaxy s 6 edge.
6) Samsung NP350E5C-S01IN Laptop.

KINDLY SEND YOUR PERSONAL DETAILS. TO:

MR AMOS RAYMOND

[protected]@yahoo.com

DIPLOMAT DETAILS

NAME: DIP AMOS RAYMOND

DEPARTURE DATE/TIME: 3rd of April 2019 - 6:55 AM (INDIA TIME)

ARRIVAL DATE/TIME: 4th of April 2019 - 9:45 AM (INDIA TIME)

Please, remember to notify this office immediately your fund is transferred into your account
call me and inform me so as to hasten up your transfer.Call within 7:30am- 9:00pm GMT

Congratulationsand have a wonderful week.

Past winners around the world full of excitement

Best Regards,
Yours faithfully,
Sir Richard Walter George
Tel : [protected]

Verified Support

May 03, 2019

Samsung India Customer Care's response Dear Customer,

This is in reference to your complaint wherein you had enquired about the fake email / SMS received by your good selves in the name of Samsung.
In this regard we would like to inform you that Samsung is not connected with such activities in any manner.
Further any response to such communications where personal details are being sought could result in access and misuse of your personal identity/ information.
In some instances they may try to convince and allure you to deposit cash (may be once and / or on repeated occasions) in certain specified bank(s).
They may also call upon you to visit links and/or provide your communication address and/or contact details to release the non-existent prizes.
We hereby inform and caution you, that you should not be acting upon such fraudulent and misleading communications, which are being solely sent with the intent to cheat and defraud you.
You may kindly note that any person who deals with such fraudulent entities shall be doing so at his own risk and that Samsung shall not be responsible and liable for any loss or damages and/or consequences arising there from.
You may also kindly note that we have already published caution notice on our website to give information with respect to such activities to the public at large.
In the event of you being allured to release any amount or information about yourself, the same is done at your own cost and peril.

Thanks & Regards,

Customer Experience
Samsung India Electronics Pvt Ltd

View replies

K

Kesava Vennapusa

from Chennai, Tamil Nadu

May 3, 2019

I buy a Samsung refrigerator on Feb 2017. Recently it not cooling. Samsung authorised representative see the problem. He said to its gas leakage totally, warranty time exceeded, only compresure warranty valid 10 years.

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Address: 560100

I have purchased a samsung tv from authorized samsung shoppe in electronics city bangalore. I am continuously following with samsung team for installation technician's visit. There are giving false commitments that technician will visit within 30 min or so for demo. It has been 4 days and no one has turned up till date. Team is least bothered about customer service.

Very frustrating experience with samsung. I want to return the product and get my money back.

Jun 6, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 01, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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V

Vasudevan53

from Chennai, Tamil Nadu

May 2, 2019

My Samsung 1 ton Window ac need a Fan motor Ref # DB[protected]
(YSK[protected]v - 60watt. I am located in Chennai city and tried some spare parts dealers and failed. I request you to suggest available store in chennai. Only I have problem with the Fan Motor.

Reply

Samsung India Customer Care's response, May 3, 2019

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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Address: 0th to 24th Floor, Two Horizon Centre, Golf Course Road, DLF Phase 5, Sector 43, Gurugram, Haryana 122202, Gurgaon, Haryana

I bought 3 samsung s10 on 26th april'19 at 8pm and was informed about the offer where i can buy a samsung watch for rs 9999 before 30th april'19. I had put the sim in my phone on 27th april (In all 3 phones) and have not been able to redeem it since then. I was informed by the customer care that the offer was withdrawn on 26th night however the dealer did not inform me or gave me any information and was informed that i could redeem it before 30th april'19. I'm expecting them to allow me to redeem the offer and buy the samsung watch. The offer is still mentioned on the samsung shop application however they straight away refused. Worst experience ever. If not resolved, i will try to take this up further. Not only do i regret switching from apple to samsung, i will never recommend anyone buying samsung in case not provided with expected solution

Samsung India customer support has been notified about the posted complaint.

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Address: Blue star civil engineering pvt ltd,shantipur, near no.1 thermal gate, mecheda, purba medinipur, 721137

I have purchased a fridge 4 years ago and now it's not working when i was calling to samsung customer care then they provide engineer to repair, engineer said the pcb display is not working thats why freeze is not in cooling condition. 6 month ago same problem i hav faced and pay for pcb display around 3600 rupees and that time engineer told me it is manufacturing defect and now i am calling for repair they told me to change pcb but i deny for pcb charges because it more than 3 times freeze is not working thats why i cant pay for changing display charge. Please help me

Jun 2, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 01, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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Address: 500009

I did not receive my refund it’s over a month i am without a refrigerator. The careless coe team so irresponsible i have tried calling them on there extension and no one ever answered more over they set false expectations about the time not sure if this is going to help me.
All this while i have been writing emails and following up with samsung however no one knows the status exactly the local on-site supervisor does not wants to answer my call nor does he call me out of courtesy not sure what service kind service is this. Now i know why products always have a tfn it’s just for free conversation and no help at all

May 24, 2020

Complaint marked as Resolved

Finally closed

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Verified Support

May 27, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.

Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd

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Address: Flat No 4C, Uttarayan Apartment, Purbasha, natagarh road, Sodpur, Kolkata, West Bengal, 700113

I have a samsung front load washing machine with model no. Wf600b0bhwq/tl within warranty period. For last 8-9 months it has been showing 4e error for some modes of operation. I have called the samsung service providers two or three times. They only clean the outer pipes and say how they have to be cleaned. I have been constantly facing the issue but nobody came and opened the machine to check its water inlet pipes which should be checked. Today i had again faced the same problem, called them, but still a technician is yet to be assigned. This is harassment. Because my machine is within warranty period they are not checking the actual parts of the machine for defects in fear of changing the costly parts free of cost!!

Jun 8, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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