Samsung India Complaints & Reviews

Samsung M30 is one of the waste mobile
1. After taking this phone within 20 days display was frinkling
2. Hanging is big issue
3. Mobile getting hot during phone call.
4. During phone call net is not working.
Service center service also not good, I given this phone for display proble they are not fixed properly dust entering into that gap.
I am not happy with this phone and Samsung service

Why Not to Buy HighWhy Not to Buy High Cost TVs Brand Like Samsung/it is worth ti buy a High Cost Samsung TV.

In this post I will discuss why not to Buy High Cost TVs of Top Brands.

First of All I will narrate my Story.

I have 2 Samsung LED Tvs,

1: Samsung 40 Inches Full HD LED TV Cost 55000 (4 Year Old)

2: Samsung 49 Inches Curved Full HD LED TV Cost 90000.(1 Year 1 Month Old)

Also In my home all electronic product are of Samsung.

Just few days ago due a little power fluctuation, my both SAMSUNG TV's Power Supply and Screen Panel GONE.

The cost to repair 40 Inch TV is 30000+The cost to repair 49 Inch TV is not estimated by technician yet. it is expected to be 50000+.

The power fuluctuation was so little that it did not harmed any other product of my Home like Tubes etc.

Is this the quality of Samsung ? For this quality we are paying so much Cost ?

So Now I have decided not to buy any Samsung Product in future and also recommend not to buy any Samsung Product(High Cost Products)

So Which TV to Buy

Comparison of High Cost TV Brands and Low Cost TV Brands.

This comparison will help you to decide which to buy.

Due to Words Limit I could not write all here, follow the blog link.

http://www.learn-android-easily.com/2019/06/why-not-to-buy-high-cost-tv-brand-li...⇄ Cost TVs Brand Like Samsung

I have raised a complaint earlier as well and have been given with the temporary solution on my concern. Now the issue arises again and I'm regretting my choice of trusting Samsung.

I'm facing the issue of screen burn since the time I brought my device. Have changed the screen close to 4 times so far and yet the issue is still there. I need a permanent solution to around this issue. I'm sick of Samsung help on this.

We have purchased Samsung air conditioner 1 month back, they delayed for installation & that guy didn’t do proper installation & power box has blasted, now it’s not getting cold we have been giving complaint to customer care but no one is coming and finally the service guy was asking money to come and see, even it’s been a month.worst service ever.

Mobile switched off and not getting switch on. I have visit nearest samsung dealer they checked and inform the mobile mother board having problem leads to not switching on and they informed me this is out warranty case so that they cont carry the repair/ replace. Work should be carried under the paid basis.

I have purchase my mobile with the cost of 15k.in with in 20 months how the mobile board got effected. This not fair to samsung.
Kindly communicate and resolve my issue asap.

[protected]
Rambabu
Comfortable in telugu language

Purchased samsung galaxy J8 in Oct'18, was facing issue with touch functionality on certain portion of the screen from last 2 days, visited the samsung service centre in sector 47 gurugram AVA court today i.e. 4th June. I was asked to sign on certain forms for getting the job card opened and the front desk executive took my phone and after few minutes informed that as there is water inside the phone so its not covered under warranty and i need to pay approx 7000/- as repair cost. I informed to him that my phone had never been wet, how its possible that water has gone inside. He said he cant help relating to it and i called the customer support and to my suprise the customer support executive Ms. Rubica said that water logging is not covered in warranty and started giving lame excuses that water may have gone in case you have kept your phone in pocket and being summer the sweat may have gone inside or because of damp and humid climate it could have had happened. I said fine if that be the case then in my opinion its a manufacturing and design defect as company should ensure such practical issues at design and manufacturing stage. I insisted that atleast i should have a written communication that when the phone was brought to the service centre the phone was in no way phyiscally damaged from outside and that the phone was not opened in my presence. I was denied the same taking companies policy as an excuse both from service centre incharge and the lady Ms. Rubica who attended the call at customer support centre. I believe that its a usual practice of samsung in case of warranty complaints and request that adequate action to be taken and my mobile phone to be repaired FOC as its still under warranty. I have already raised a complaint in samsung portal also.

I have purchased 1 ton ac on 31st may 2018 and through this one year i havent been able to use the ac at all. For most part of the year whenever we tried to use the machine, entire electrical connection in the house was tripping. Every time a service engineer came, they said it is an electrical issue and not an ac issue. March'19 we again logged a complaint and on service engineer visit we organised a senior electrician as well. Ultimately it was find out engineers have done wrong wire connect... Neutral with earthing and vice versa. Once this issue is fixed, we are now constantly facing the issue of gas leakage. It was fixed on 11th april 2019 after which we went on holiday. Again the same issue when we came back from holiday on 1st june 2019. Practically we havent been able to use the ac even for 1 day because of some or the other issue. I have 4 ac, 1 freeze and 1 washing machine. This is one amongst the ac which has been absolute disaster. Now the service team wants to charge me for all the fault they have been doing so far. This is just ridiculous. Please arrange for a replacement of the machine or fixing it for once and for all. There should be minimum waiting period to see the issue doesnt recur otherwise samsung engineers in a rush to do temporary fix and run away.in this peak summer in hyderabad one room we cannot use as the ac is not working.

The subject ac was purchased on april 20, 2018 at hyderabad. Within 6-7 months of its purchase the gas in the ac had leaked.
Upon complaint the gas was filled up again however at that it was felt that the work of refilling and checking where from the gas had leaked wasnt done properly.
Now again the gas has leaked n there is clear evidence that the gas had leaked once again suggesting that the workmanship was not proper resulting into gas leakage. The ac usage wasnt there for the past months.
Since the problem had occured twice on account of improper workmanship of samsung service persons, samsung may resolve the complaint.

We shifter homes in noida trombone apartment to another. The dismantling and installation both were done by samsung service engineers but for some reason the installation request shows as cancelled in the samsung records.
Wrong installation has led to water leakage from the indoor unit and complaints are not addressed. Installation complain 1# [protected]
Problem complain 1 # [protected]
Second complain# [protected]. The second complain onwards samsung team is not even visiting the site to address the complain. Even after multiple complaints the same has not been addressed and the last one has not even been assigned to a service engineer.

Model no.=RT30N3723S8
We bought a refrigerator from a retailer of Sheopur (MP) 1 month ago.First 27 days It worked very well but after 27 days It doesn't able to provide cooling inside the fridge. We put the temperature at maximum But We didn't find any difference in cooling before set the temperature at maximum.We called at service center but The agent only said that, "Please check your voltage" But We told him that our voltage is correct but he is not listening to us. We said him that, "Give me your mobile number so that I can send a picture of our voltage meter"But again he was not listening
As we know, The right voltage is between 180 to 220 And our voltage is 220 or 210 And we told him that our voltage is correct but he said that, "Call tommorow after check voltage" After call There is no respond from samsung service center
So please help us by sending your service center mechanic on the address- Sahara india gali, Near kabir ashram, Baroda road, Sheopur, Madhya pradesh
PIN CODE=476337
*THANK YOU*

I bought a new mobile handset a70 from chroma (Oberoi, goregaon). Right from the first day i had quality issues with the product. I submitted the phone to samsung service centre in goregaon west. My call is closed forcibly so that my 14 days replacement policy can lapse and then it goes into repair channel rather than replacement. It is done forcibly by executive megha & sawant in the goregaon service center stating there is no technical issue. For them even voice fluctuation is not part of technical issue.

I am rahul garg. I have purchased the samsung 55 inch led tv from samsung retail store but at the time of installation of led your service engineer demands the money for the same. This is the type of customer harassment that i have experienced. Samsung is the big brand but this type o[censored]nsatisfactory behavior from company side. I am very disagree with service of samsung. This is totally a customer harassment. Reference number is [protected]. Please give attention towards this issue.

Regards,
Rahul garg
M:[protected]

Maine 30 may 2019 ko samsung ka m30 liya, koski camera quality bahot kharab hai, over heat bhi abhi se ho rha hai jabki new mobile hai ye, maine samsung customer care me baat ki unhone bola ki jo hai to hai return nahi hoga, hamre paise kya free me aate hai, 6 hours me battery full hui hai ishi jab 3x fast charging bol rahi hai samsung company, 18k me is ghatiya mobile se bhi accha mobile mil jata hai

I have an leakeage problem in my refrigeretor since last 3 year and visited the service engineer many times but they cant resolved my problem so i can talk the service centre many times but they cant reslove my problem and they said to me call the samsung customer care centre they will resolved your problem but i have to change my refrigeretor please kindly resolve my problem

Dear sir/madam,

I purchased product 6 months back and the internal parts of the refrigerator door compartment is having crack and vegetable compartment is also had a damage while i have not even removed the complete seal of internal compartments. This is really ridiculous that sumsung is giving us such a low quality product. Earlier also i had a samsung refrigerator only, which i used for almost 10 years but never ever seen any crack or got broken. I am not happy with the product been delivered to me. This is a defective piece i received which is showing a bad quality of product which is getting damaged before a year only.
I logged a complaint via croma for defectiveness of the product after that engineer came to my place and checked the product and looking at the condition of the product agreed in front of me that this a damage only bcz seals of the internal compartments are as it is still there is crack is been raised in the door compartment and vegetable trolley had a damage so early. After 2 day i got a call from samsung stating that this a physical damage and i have to pay for this. If m receiving such a low quality product with paying so high cost only for brand then why should i buy samsung product when they don't have quality of their products
I always trusted samsung alot for quality alot but this lost trust on samsung.

My bill details :-
Sla[protected]
Item code:-163452
Hsn:-8471
Product bought from croma showroom in bhayander west

Why should i buy samsung product when samsung is not giving any assurity about parts getting damaged.

I have almost everything at home only samsung but now i have to change this bcz samsung lost the quality of products.

Samsung people blaming me for the product damage by stating its physical damage. This is too much. Third class products samsung delivering to the customers now.

I need mail id of ceo and md so that i can ask why they charge so much when they cant deliver the quality to the customer.

Regards,
Padmaja desai
Mo. No:-[protected]/[protected]

1. I have complained to samsung about non functioning of my refrigerator for over 5-6 weeks. I was alloted service order number of [protected] on 06 may 2019. No action was taken and subsequently again, i was informed on 20 may 2019 that the part has been re ordered. Then on 27 may 2019, i was told my samsung company that ' thank you for contacting samsung. We hope your query was answered satisfactorily. For future reference kindly quote [protected] at 180040-samsung[protected]"
2. This is continuous harassment by the samsung company and its service representatives. During summer months, it is extremely difficult to be without a refrigerator. Their customer care number is also not reachable... You can keep on trying to no avail.

I had registered a complaint on the 28 may 2019. Request number:[protected]. The service centre took 2 days to call. The technician arrived today and he says to fix the leakage it will take another 2 days. So how many days should a customer to fix the issue? Balaji from customer care and balaji the service centre manager were very rude and they were stubborn not to provide the service on time. Balaji from customer care is not ready to provide the branch or the area service manager numbers. Looks like there is a kind of corruption involved

I had purchase samsung iconx ear bud through amazon. Just after purchase it started malfunctioning. I took it to sansung service center in haldwani. Now its almost 15 days still the problem is not resolved i requested them to replace it as it is under warranty period, but they are rectifying it.

I request to inform rectify my problem as samsung is not resolving it.

Sir, my name is bihari yogendra, i have received one email msg from samsung company uk.in this msg about a prize by samsung company. My winning prize number is ssmo10199#5, i got 4.60 lakh. This message is true or false i don't know. When i saw this message i got shocked, i don't believe such a message. Can you tell me about this msg true information.

I have purchased one refrigerator in 2017 which is covered by 10 years warranty for compressor. The product is faulty since beginning. On our complaint for less cooling the compressor has already been replaced by the company. Now in 2019 the complaint has again arisen. The engineer from the service center has inspected the product and told that the compressor is not working due to choking of gas. He is demanding rs. 1800/- to repair the refrigerator. My complaint is that why i should bear the cost for faulty product sold by the dealer and that to within the warranty period. Kindly look into it.