Samsung India Complaints & Reviews

Name : Harish Singh
Email : [protected]@gmail.com
Mobile : [protected]
Address : H. No. 61, Street No. 1a, Shaheed Bhagat Singh Colony, Karawal Nagar, Delhi 110094
City : New delhi
State : delhi
Complaint Against : SAMSUNG Electronics Co., Ltd
Complaint : Shared Number of mails and phone calls with samsung but no concrete solution for dead mobile phone despite repeated requests for almost 3 months.
Have all the communication in my email. If required, can share all.

Finally, They have told to replace my dead phone to a brand new phone and asked me to return the dead phone to their service center, but now finally they are not giving me any confirmation or attending me, it seems they are ignoring me and getting advantage from me.

Please help me out and get me relief on urgent basis.

final conclusion from my side (already shared the same with Team Samsung and they are in agreement) is that provide me with a brand new phone in lieu of my dead Samsung phone. at present point in time, i am not interested in getting any type of compensation for the harassment i am facing for so long, but it nothing turned positive soon then i may go further on this.

this is the last step i am taking after getting frustrated talking and sharing email to them.

This is to inform you that I have Purchased AC from Bajaj Electronics.(15 MARCH 2019) product MODEL AR18RV3HETYNNA

I had raised for cooling complaint on 26th MARCH 2019.

Till Now more then 10 Technicians have come for Servicing for the AC.

It looks like I have purchased a second Hand AC with full Price.

Technician comes and goes but still the issue was not resolved,

One Techinicain says cooling issue, other says Gas issue.

FYI- Technicains from SAMSUNG

Technician – Asif- [protected]

Technician- Who again visited – Ahmed number- [protected]

[protected]( Another Technician)

.One says Gas issue But gas was perfectly okay. But Cooling was not coming.

Are the Samsung Technician not aware of the AC Product.

Post which another technician came and finally he said there is a problem with the AC and will arrange for replacement and pls find the attachment of AC COOLING TEST

You guys are fooling with customers,

We have trying to follow up with Customer contact Centre. Spoken with Arun/Lucky but in vain no results.

I had called up CCC-kept in call waiting for half an hour/.

Customer Contact Centre- Arun /Lucky Tells will arrange call back,

When asked to them to connect to their manager they say they are busy on another call-For Half an hour they are busy. What kimd of service is this.

Nobody has contacted from Samsung CCC Since last Friday.

I want to cancel the AC and refund the amount at any cost.
SAMSUNG IS CHEATING PEOPLE .THEIR CUSTOMER CONTACT CENTRE IS WORST..
I WANT THE AC AMOUNT REFUNDED AT ANY COST

I had bought s10+ 128 gb from profectus electronics noida uttar pradesh on 6th june 2019 when i unboxed the mobile phone i faced heating issues mic and reciever and fast battery drainage when contacted the customer support they a simply neglecting my query so that my replacement period can go and my warranty period to start they even have rude and bad behaviour towards me i simply need my phone to get replaced with the new one failing to which ill be appealing to the higher authorities

I buy samsung refrigerator 2 years back, its not cooling now, service agent told me that compressor is not working, u have to spend rs4000, although compressor is under warranty
I even talked to that service agent he was saying no conpressor warranty is there and make it done eith outside service,
I seriously want you to take some action
Thanks

1ST MAIL @ 10/6/19
hii i am Abhiraj from kerala. kollam dst

I purchased a j7 pro on 2018 & after 2 month its display got damaged & raised complaint against you in consumer forum & posted the same on all social medias like twitter fb & others. from the conversation with your senior executive CUSTOMER EXPERIENCE named KAMLESH Desk Phone:[protected] Extn 1639 @ the 24th day i get confirmation from him that will replace the handset & got that with in 1 week. but unfortunately the new handset also shows the same display complaint again within 4 months & then they replaced the display & extended the warranty for me. dates - (This is in regards to the complaint of your Samsung Mobile with Model Number:- SM-J730GZKWINS, bearing serial number RZ8K20LHERA
As discussed four months extended warranty has been provided.
D.O.P - 23.05.2018
Warranty Still - 22.05.2019
Warranty extended still - 22.09.2019) this was the mail i received from kamlesh @ dec 6 2018. after that i mailed that the handset is over heat when we use social media apps & then no reply from his end. Now the same is happen some times the display is FLICKERING. I know that in 2 months it will be dead. what to do? i have all the mails & details in my hand . Im waiting for your valuable reply. Attached some screenshot for reference..!
contact me
[protected], [protected], [protected]
allu.[protected]@gmail.com, [protected]@unnoonnymotors.com

THIS IS DECEIVED BY YOU WITH THAT MODEL & THE DISPLAY COMPLAINTS SHOWS MANY HANDSETS OF J7 PRO SERIES, I HAVE SO MANY CONTACTS & PLAN TO DO A SOCIAL MEDIA CAMPAIGN AGAINST DO NOT PURCHASE SAMSUNG PRODUCTS,
2ND MAIL

AS PER THE CONVERSATION WITH CEO OFFICE I REPORTED THE PHONE TO SERVICE CENTER & THE REFERANCE NUMBER IS WS019

AS PER THE 1ST TALK WITH THEM THAY'VE REPLAYD ME THAT SOMETIMES ITS SOFTWARE RELATED OR SOMETHING ELSE & HE OFFER TO DO SOFTWARE FOR THE SAME. I CLEARLLY SAYS THAT I DIDINT PAY 1 RUPEE FOR THIS ISSUE & NEED WRETURN IN A LETTER HEAD OF SAMSUNG AS ITS NOT DISPLAY ISSUE & IF THE ISSUE COMES BACK AGAIN WITHIN 1 YEAR WILL REPLACE THE DISPLAY FOR ME. COZ THIS DISPLAY IS LED & PRICE IS 9500 ABOVE, I CANT PAY THAT MUCH AMNT FOR A SINGLE DISPLAY. MIND CASH IS NOT PAPER...!!! I DONT NEED SILLY BARGAINS.

WS019

KOTTARAKKARA SERVICE CENTER

CONTACT & ADVICE THEM. & DONT NEED TO TALK WITH THEM AS THEY CANT MANAGE CUSTOMERS & THE TALK IS ALSO DAMN -VE. (OLD TALKS)

NEED THE DISPLAY ISSUE IN A LETTER HEAD!!!

WRITE THAT - YOU REPORTED THIS DEVICE'S DISPLAY IS FLICKERING WHEN WE USE CONTINUESLY & ON THE CLOSE OBSERVATION WE CANT FIND THAT ISSUE. WE ARE NOW DONE A SOFTWARE FOR THE SAME & NOW THE COMPLAINT IS RESOLVED. AS PER THIS CASE WHEN ANY DISPLAY ISSUE COMES OVER IN 1 YEAR WE WILL CLEAR THIS CONCERN. AS IT COMES. NO EXTERNAL DAMAGE NEED FOR THIS

Facing blank screen issue with Samsung TV (6months old). Logged complaint ([protected])with Samsung customer care requesting for service executive to fix the issue. CC promised me to send their SE on 8th Jun 2019 before 8PM and shared same message through SMS with service engineer number. I waited for SE till 6PM and dialed SE number no response..later called CC again to around 8:15PM asking no one turned up and engineer is not answering the phone.. CC executive gave different phone number and asked me to dial after 10min..I did no response.. I again called CC on Sunday (09 Jun 2019) ..as usual they promised me to send SE before 12PM.. again same story.. it's never-ending.. this morning again I called to check why no one turned up..they again promised saying before 4PM SE will visit.. it's 4:26PM no one turned up..now CC saying before 6PM.. I'm wondering bloody what Samsung service thinking about customer..no respect to customer time ? They spoiled my 3days.. when you can't send SE why the hell you commit time with the customer?

1ST MAIL @ 10/6/19
hii i am Abhiraj from kerala. kollam dst

I purchased a j7 pro on 2018 & after 2 month its display got damaged & raised complaint against you in consumer forum & posted the same on all social medias like twitter fb & others. from the conversation with your senior executive CUSTOMER EXPERIENCE named KAMLESH Desk Phone:[protected] Extn 1639 @ the 24th day i get confirmation from him that will replace the handset & got that with in 1 week. but unfortunately the new handset also shows the same display complaint again within 4 months & then they replaced the display & extended the warranty for me. dates - (This is in regards to the complaint of your Samsung Mobile with Model Number:- SM-J730GZKWINS, bearing serial number RZ8K20LHERA
As discussed four months extended warranty has been provided.
D.O.P - 23.05.2018
Warranty Still - 22.05.2019
Warranty extended still - 22.09.2019) this was the mail i received from kamlesh @ dec 6 2018. after that i mailed that the handset is over heat when we use social media apps & then no reply from his end. Now the same is happen some times the display is FLICKERING. I know that in 2 months it will be dead. what to do? i have all the mails & details in my hand . Im waiting for your valuable reply. Attached some screenshot for reference..!
contact me
[protected], [protected], [protected]
allu.[protected]@gmail.com, [protected]@unnoonnymotors.com

THIS IS DECEIVED BY YOU WITH THAT MODEL & THE DISPLAY COMPLAINTS SHOWS MANY HANDSETS OF J7 PRO SERIES, I HAVE SO MANY CONTACTS & PLAN TO DO A SOCIAL MEDIA CAMPAIGN AGAINST DO NOT PURCHASE SAMSUNG PRODUCTS,
2ND MAIL

AS PER THE CONVERSATION WITH CEO OFFICE I REPORTED THE PHONE TO SERVICE CENTER & THE REFERANCE NUMBER IS WS019

AS PER THE 1ST TALK WITH THEM THAY'VE REPLAYD ME THAT SOMETIMES ITS SOFTWARE RELATED OR SOMETHING ELSE & HE OFFER TO DO SOFTWARE FOR THE SAME. I CLEARLLY SAYS THAT I DIDINT PAY 1 RUPEE FOR THIS ISSUE & NEED WRETURN IN A LETTER HEAD OF SAMSUNG AS ITS NOT DISPLAY ISSUE & IF THE ISSUE COMES BACK AGAIN WITHIN 1 YEAR WILL REPLACE THE DISPLAY FOR ME. COZ THIS DISPLAY IS LED & PRICE IS 9500 ABOVE, I CANT PAY THAT MUCH AMNT FOR A SINGLE DISPLAY. MIND CASH IS NOT PAPER...!!! I DONT NEED SILLY BARGAINS.

WS019

KOTTARAKKARA SERVICE CENTER

CONTACT & ADVICE THEM. & DONT NEED TO TALK WITH THEM AS THEY CANT MANAGE CUSTOMERS & THE TALK IS ALSO DAMN -VE. (OLD TALKS)

NEED THE DISPLAY ISSUE IN A LETTER HEAD!!!

WRITE THAT - YOU REPORTED THIS DEVICE'S DISPLAY IS FLICKERING WHEN WE USE CONTINUESLY & ON THE CLOSE OBSERVATION WE CANT FIND THAT ISSUE. WE ARE NOW DONE A SOFTWARE FOR THE SAME & NOW THE COMPLAINT IS RESOLVED. AS PER THIS CASE WHEN ANY DISPLAY ISSUE COMES OVER IN 1 YEAR WE WILL CLEAR THIS CONCERN. AS IT COMES. NO EXTERNAL DAMAGE NEED FOR THIS

Team,
It's been almost 2 years since I am using S8, but after receiving Android 9 with One UI my phone is showing few issues which was not there earlier.

Like, in the call receive option, camera, fast charging, Bixby voice, audio controller in locked display etc. But, against all I am facing an issue with the fast charging. Lately after the June 2019 security patch update it is showing fast charging while I connect to charger, but now it takes over 2 hours to Make it to 100%.
Recent example: I plunged in the charger with 1% battery at 1.05 PM and it was merely at 37% at 2.49 PM, and after that stopped checking the time. Why it is taking hell lots of time by showing fast charging in the notification panel and didn't mention any time remaining anymore.
Can you check and resolve this issue. I was never expected this kind of error from Samsung.
Hope you will resolve this issue and don't ignore this.

I am using samsung A30. And it has big issue to lake during dial call.when i called to someone it shows dilling display after 4 -6 second.
And now yesturday i update it firmware which samsung given.and now U-knotch has gone invissible even i changed this setting to developr mode so there will only shows option to change knotch but it will not give effect. Plz samsung solved this both issue very soon.

Samsung provide new innovations... But it's very late because vivo and oppo and some Major brands gives the new technologies very quickly but samsung was very late... Cost of the mobile compare to others samsung was very high... Then how can I purchase samsung ... All the peoples are convert very easy from Samsung to others... I love samsung very much... But I think samsung didn't love his customers...Pls understand the market situation and give a tough compatetion to other brands by using samsungs new technologies like camera, battery, processor, design, display and etc.,
If samsung gives 5000 and above battery it was awesome... Camera was very important part... Processor, design, new technologies was very important focus it... Pls give new features mainly at low segment like 10k-20k

Thank you samsung

Samsung is allowing fraudulent sites to attend their customer service requests.
4/6/2019 - I tried calling Samsung customer care toll free number[protected]. The number was not reachable so I searched on web & found another site which states that they are Samsung Service Centre Chennai (Ph:[protected], Web: http://www.samsung-co.in/). The site looked official & I did not suspect any foul play. Two persons came to my home to resolve the issue & charged Rs.2950 for replacing a faulty sensor. They asked us to wait for a few days to verify that the issue is fixed & to call them up again if it persists. The issue was not resolved even after 3 days & I called the Samsung toll free number on 8/6/2019 to place a follow up request for service. A new person came to my home on the very same day to resolve the issue & said that the previous persons who did the service on 4/6 were not from "Official Samsung" & they have cheated us as the sensor replacement should cost only a few hundred rupees not nearly 3000.

It is Samsung's responsibility to ensure such fraudulent sites do not exist to cheat customers. I understand from the Official Samsung customer service agent that this is not the first such cheating incident & that Samsung is well aware of it but has still not taken any action to remove such fraudulent customer service sites.

Samsung should take responsibility for this issue & should compensate customers like me for causing undue distress.

Air conditioner purchased online from flipkart on 5 may 2018 and installed a week later
They have provided one service that too on my remember nearly after six month. Now again I reminded them on 6th June 2019 for free services they are telling you have to pay for service, you should have reminded on time.
This is company excuse that I haven't reminded them on time . However it is not mentioned in warranty certificate that customer should remind them for their services
Sincerely yours
SK Kuer
91 [protected]
[protected]@rediff.com

Hi Team,

I have purchased the AC 3 months back and all-most from 2 Months I am facing the issues.

Issues:

1) Dab smell from AC.
2) cooling not up to the mark.
3) AC remort not working properly.

We have raised case with reliance & also called customer care and raised case with Samsung. But very poor response from your team.

I am requesting you to replace the AC or refund the amount.

Regards,
Rakesh
+[protected]

I am a user of samsung since i am using mobiles ...i owe samsung galaxy s7 edge mobile and it was a pain in ass since i bought it but this time its just too much...how can u guys not ashamed o[censored]rself about not giving proper service...there is a pink line on my display which is increasing day by day and many of the edge users suffer the same problem clearly suggest that this is a compony fault...so isnt it your duty to give proper service for your mistakes ...instead you guys have no shame to ask for 15k as a payable amount to clear the problem...you should make it free ...SHAME ON YOU SHAME ON YOU...you ...

I complaint about this to some employee of yours named sonia(extension number 1509) betrayed me all over again saying thay my issue is resolved and service centre told me that she lied company didnt apptove the request yet so call her back and now she is not receiving calls...cheaters you all are cheaters...shame on you...shame on u sonia mam

Samsung M30 is one of the waste mobile
1. After taking this phone within 20 days display was frinkling
2. Hanging is big issue
3. Mobile getting hot during phone call.
4. During phone call net is not working.
Service center service also not good, I given this phone for display proble they are not fixed properly dust entering into that gap.
I am not happy with this phone and Samsung service

Why Not to Buy HighWhy Not to Buy High Cost TVs Brand Like Samsung/it is worth ti buy a High Cost Samsung TV.

In this post I will discuss why not to Buy High Cost TVs of Top Brands.

First of All I will narrate my Story.

I have 2 Samsung LED Tvs,

1: Samsung 40 Inches Full HD LED TV Cost 55000 (4 Year Old)

2: Samsung 49 Inches Curved Full HD LED TV Cost 90000.(1 Year 1 Month Old)

Also In my home all electronic product are of Samsung.

Just few days ago due a little power fluctuation, my both SAMSUNG TV's Power Supply and Screen Panel GONE.

The cost to repair 40 Inch TV is 30000+The cost to repair 49 Inch TV is not estimated by technician yet. it is expected to be 50000+.

The power fuluctuation was so little that it did not harmed any other product of my Home like Tubes etc.

Is this the quality of Samsung ? For this quality we are paying so much Cost ?

So Now I have decided not to buy any Samsung Product in future and also recommend not to buy any Samsung Product(High Cost Products)

So Which TV to Buy

Comparison of High Cost TV Brands and Low Cost TV Brands.

This comparison will help you to decide which to buy.

Due to Words Limit I could not write all here, follow the blog link.

http://www.learn-android-easily.com/2019/06/why-not-to-buy-high-cost-tv-brand-li...⇄ Cost TVs Brand Like Samsung

I have raised a complaint earlier as well and have been given with the temporary solution on my concern. Now the issue arises again and I'm regretting my choice of trusting Samsung.

I'm facing the issue of screen burn since the time I brought my device. Have changed the screen close to 4 times so far and yet the issue is still there. I need a permanent solution to around this issue. I'm sick of Samsung help on this.

We have purchased Samsung air conditioner 1 month back, they delayed for installation & that guy didn’t do proper installation & power box has blasted, now it’s not getting cold we have been giving complaint to customer care but no one is coming and finally the service guy was asking money to come and see, even it’s been a month.worst service ever.

Mobile switched off and not getting switch on. I have visit nearest samsung dealer they checked and inform the mobile mother board having problem leads to not switching on and they informed me this is out warranty case so that they cont carry the repair/ replace. Work should be carried under the paid basis.

I have purchase my mobile with the cost of 15k.in with in 20 months how the mobile board got effected. This not fair to samsung.
Kindly communicate and resolve my issue asap.

[protected]
Rambabu
Comfortable in telugu language

Purchased samsung galaxy J8 in Oct'18, was facing issue with touch functionality on certain portion of the screen from last 2 days, visited the samsung service centre in sector 47 gurugram AVA court today i.e. 4th June. I was asked to sign on certain forms for getting the job card opened and the front desk executive took my phone and after few minutes informed that as there is water inside the phone so its not covered under warranty and i need to pay approx 7000/- as repair cost. I informed to him that my phone had never been wet, how its possible that water has gone inside. He said he cant help relating to it and i called the customer support and to my suprise the customer support executive Ms. Rubica said that water logging is not covered in warranty and started giving lame excuses that water may have gone in case you have kept your phone in pocket and being summer the sweat may have gone inside or because of damp and humid climate it could have had happened. I said fine if that be the case then in my opinion its a manufacturing and design defect as company should ensure such practical issues at design and manufacturing stage. I insisted that atleast i should have a written communication that when the phone was brought to the service centre the phone was in no way phyiscally damaged from outside and that the phone was not opened in my presence. I was denied the same taking companies policy as an excuse both from service centre incharge and the lady Ms. Rubica who attended the call at customer support centre. I believe that its a usual practice of samsung in case of warranty complaints and request that adequate action to be taken and my mobile phone to be repaired FOC as its still under warranty. I have already raised a complaint in samsung portal also.