Samsung India Complaints & Reviews

Address: Bangalore, Karnataka, 560040

My mobile edge s7 battery got damaged and mobile has expanded in 2part.
My wife has purchased this samsung galaxy edge s7 in 2018 where i have another 2 month warranty now, when i went to service center to fix this issue. I got to know this mobile actually purchased in 2016 june & there is no more warranty now.

I have raised a ticket on this as well and it is pending with head quarter (Sangeeta) but nobody is has addressed so far. I have called so many time now but no body has responded so far. Please escalate. Im going to consumer court soon to make complaint on this.

Jun 8, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 08, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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My product support number is [protected].
I bought your product in hyderabad.

I bought an samsung split ac about 2 months back. Last week (30th april) i called the support team regarding an issue that developed in the ac, within 2 months!. I was told a service technician would visit on the 2nd of may. I am a working professional, i still took a leave that day to attend to your service technician. To my surprise, i did not receive any call or message from the service technician about the visit. I wasted my entire day waiting for the service guy.

Today (Saturday, the 4th) i have made at least 7-8 calls to your support team to get to someone who can help me. The standard response i have been getting from the people on the call that they have sent an email to the service team but did not hear from them. The entire day was wasted. I was told i would get a call from the supervisor before 3:30 pm and yes, i was not surprise they noone called. So, i called again around 4. The support rep told me the service was declined from the service center. What a shocker! No reason was given to me why this was declined.

Eventually, after so many attempts, i did get a call from a supervisor named sushma. She assured me the service technician was assigned on it and that the technician would call me to fix an appointment today. Guess what! This was a lie too. I never got any call from the service technician.

I called around 9:15 pm again today to enquire about these service (After having wasted yet another day). Bappi picked up the call and i was told simply he could not help me and the only thing he could do is arrange another call back from supervisor ratish. I enquired if there was a supervisor available on the floor and i was told there were none. What a surprise! Samsung support works without a supervisor. No wonder the service is a pain. I asked for the email address for ratish and was denied. I the meanwhile, someone at the back was laughing at the ordeal i have been facing as a customer.

So net net, i bought a provide 2 months back. It fails withing two months. I wasted 4 days waiting for the service technician to visit and was only given false promises. The supervisor lies to me. The support people have complete lack of empathy. And hey, i am still sitting with a broken product.

Jun 13, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 06, 2019

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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I just bought a samsung a30 from a mobile store. After couple of days i came to know that display is flickering and mobile is getting hanged and getting heated lot. I contacted samsung but they are helpless and not even responding to me properly. Now im helpless here. I want samsung to solve my issue. I want my money back and samsung is indirectly cheating customers.

My contact details : call me at [protected]

Jun 14, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 06, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

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I bought a samsung note 9 in the month of jan 2019 from samsung byod website, at the time of placing order, samsung offered 6000 cash back if purchased using hdfc card and free insurance worth 3999. The invoice and insurance details were send to my official mail id. I left that organisation and lost details.

Contacted customer care multiple times, in this week, the customer care simply mentions that they cannot get the duplicate copy on the insurance copy.

I have been samsungs loyal customer for 5 years, never expected bad experience from them.

Jun 8, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 06, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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I got a mail telling that my email has won (3.6 crore) from the samsung mobile company united kingdom which is organized by samsung mobile
Company in conjunction with chevron texaco oil and gas company. I have been asked to fill a verification and funds release form for the release of fund. I want to know whether it is fake or not. I request you to check the credibility of this mail and let me know at the earliest. I am hereby attaching the document that they have sent to me

Jun 6, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 06, 2019

Samsung India Customer Care's response Dear Customer,

This is in reference to your complaint wherein you had enquired about the fake email / SMS received by your good selves in the name of Samsung.
In this regard we would like to inform you that Samsung is not connected with such activities in any manner.
Further any response to such communications where personal details are being sought could result in access and misuse of your personal identity/ information.
In some instances they may try to convince and allure you to deposit cash (may be once and / or on repeated occasions) in certain specified bank(s).
They may also call upon you to visit links and/or provide your communication address and/or contact details to release the non-existent prizes.
We hereby inform and caution you, that you should not be acting upon such fraudulent and misleading communications, which are being solely sent with the intent to cheat and defraud you.
You may kindly note that any person who deals with such fraudulent entities shall be doing so at his own risk and that Samsung shall not be responsible and liable for any loss or damages and/or consequences arising there from.
You may also kindly note that we have already published caution notice on our website to give information with respect to such activities to the public at large.
In the event of you being allured to release any amount or information about yourself, the same is done at your own cost and peril.

Thanks & Regards,

Customer Experience
Samsung India Electronics Pvt Ltd

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Address: Gurugram, Gurgaon, Haryana

I bought a samsung s9+ from airtel under one of their lucrative schemes.
Two days after using the smartphone, i realized that the touchscreen had issues and i was not able to type a couple of letters at one go, which i initially thought was a touch sensitivity issue.

Later on when the problem started to increase, i visited the airtel centre to complain, wherein they asked me to put a complaint on the airtel app for redressal through its airtel secure programme. My complaint was rejected citing that it is a manufacturer's defect and needs to be taken to samsung.

Over the past couple of months, the problem became severe. I was not able to type anything properly without random keystrokes happening on its own. Can't press backspace. Random touch and actions happening on its own became normal. Post which i decided to go to samsung. Since my office is in gurgaon, i went to the samsung service centre in sector 15, where a certain mr. Naveen tyagi attended to my smartphone.

He told me that even though the defect may have been a manufacturing defect, they can't rectify it under warranty because now there is damage in the back glass of the smartphone.

The two incidents are unrelated. I did not ask them to change the back glass. The phone is inside a cover and it doesn't matter. But they should repair/change the front glass. This is not done. He cited that it's company policy that if there is any damage to the smartphone, then nothing is covered under the company warranty, even if the problem may have existed from before.

The service center engineer told me that it would cost me rs. 21000 + taxes for the repair. This is unfair. First i spent 60, 000 + taxes on the smartphone. Then because of a manufacturing defect, i now have to spend rs. 21000 more? What is the point of a warranty if the company does not cover it's manufacturing defects?

If this is not cheating, i don't know what is. Samsung needs to take into account what their fault is repair what ideally should be covered in warranty.

I'm attaching with this complaint the relevant invoice (Address & other details blurred out for privacy reasons obviously)

Jun 4, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 03, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

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Address: Chandan nagar pune, Pune, Maharashtra, 411014

Hello,

First of all samsung called when i place complaint on consumer forum then they told they take care of your my mobile issue samsun a8. They keep my mobile for 5 to 6 days after that samsung told you have to pay for repair... But because its wasn't my fault they pay some that amount and paid some of that... Some parts were changed. But samsung told if you r facing some issue after repair your mobile they will help me for sure... But the thing is that i facing touch issue which is started from mobile repair they even won't recieve my calls and also not replied to my mails. Miss kamna was handling my request she is also not recieveing calls i also for voice msgs [protected] and extenssion is 1519. Then tell me samsung where is supposed to go for that issue which is totally your concern and its created after your mobile repair i gonna attach some videos regading this issue refer this... And samsung should take care of things which they have repierd altleast
And its all happend after repair... And its totally your concern... I want that issue to be resolved... I already paid for this

I can show this issue to samsung... And i want it to be resolved befor my mobile touch is stop working... And anyone can see its repaire issue

+2 videos

Jun 4, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 03, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

May 04, 2019

Updated by Rajendra214 there was no issue with my mobile touch issue with my mobile After Repair i faced issue regarding mobile its just repair mistake i know its just a loos contact because i am not facing it continuous basis.

after repair i visited samsung care engg. he told me its continuous issue so just make video recording when facing that issue so i can show it to the maneger.

now today i visited to samsung care again with videos and mobile having issuse in front of them but engg. said manager is not available so can't help

so tell me samsung what can i do now ...I dont want to replace my screen its good but just look in to this where is the loose contact or prblem...if phone stop working then u will say you are not responsible for that

May 04, 2019

Updated by Rajendra214 Your response is there samsung but i dident get any call from your site or mail

May 04, 2019

Updated by Rajendra214 you can get my mobile number and mail as well from my last complaints i m just reopen this u already have details with you.

Rajendra Tavhare.
[protected]@gmail.com

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Address: B-1/187 Rajveer colony gharoli extension new delhi, New Delhi, Delhi, 110096

My cell phone already properly not working and i m visit to service centre but my problem not resolved semsung is a vey vry vry poor nd bad company and service centre man power vry bad service my cell phone 2 time ram change and 1 time display nd 4 and 5 time charger jake nd mike speaker all most dead semsung company really vry bad i hate semsung product nd service

Jun 8, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

May 03, 2019

Updated by Ankit Nimesh My cell phone already properly not working and i m visit to service centre but my problem not resolved semsung is a vey vry vry poor nd bad company and service centre man power vry bad service my cell phone 2 time ram change and 1 time display nd 4 and 5 time charger jake nd mike speaker all most dead semsung company really vry bad i hate semsung product nd service

Verified Support

May 03, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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Address: AM 401 , SOUDHAMINI APARTMENTS , KANAKAPURA ROAD , NEAR ART OF LIVING ASHRAM , BANGALORE-560082, 560082

We bought 4 acs from samsung worth more than rs 2 lakhs and out of which one ac is not working form day one, we have given complaint several times but the service engineer comes and says either system is not ok or everything is fine, there is no cooling from day one, we have requested a replacement and no response from samsung, my name is venkat and no: [protected]
I am not left with anything but to complain to the consumer forum and also ask all my friends and relatives not to buy samsung brand, i need justice and replacement right away

Jun 4, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 03, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

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Address: AM 401 , SOUDHAMINI APARTMENTS , KANAKAPURA ROAD , NEAR ART OF LIVING ASHRAM , BANGALORE-560082, 560082

We bought 4 samsung acs for our four rooms spending close to rs 2 lakhs,, we are from bangalore and one of the 1 ton ac is not cooling right from day one, i have given enough complaints to customer care but they only send the service person who says sometimes system is not ok and other times just gives a report that it is fine, it is most pathetic feeling, when we are having one of the 4 acs not performing and not cooling we are genuinely complaining and samsung has to replace the same since the service is not helping and from installation there is no cooling, it has an inherent system problem, repeated requests go to no ears, what should i do, i will have to complain to consumer forum, bad mouth about samsung brand and ensure none known to me buy samsung anytime in future, do you want this? My name is venkat, contact no: is[protected], please replace the 1 ton ac immediately

Jun 3, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 03, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

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P

Parveen J

from Chennai, Tamil Nadu

May 2, 2019

Compressor issue still the service person has not come to resolve this. We are continuously follow up with customer care but no response. For compressor we have 10 years warranty.this peoduct we have to take out the water at the back each and every time.Is there any option for water evaporation

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Samsung India Customer Care's response, May 3, 2019

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

P

Parveen J

from Chennai, Tamil Nadu

May 4, 2019

Sir, how many times you people will ask. Simply sending the same message.

Complaint no. [protected]
Mobile NO. [protected]

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P

Parveen J

from Chennai, Tamil Nadu

May 4, 2019

Samsung is such a worst product which i have realised now. Till now no response from head office supervisor, not arranging call back to customer. Please take out the history for the past 7 days we are not getting any call back. Till now issue not resolved.i will return your refrigerator please refund the amount. I will buy best product.

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Address: 713347

It is way back 20th march 2019, when i bought samsung a50 handset.

Within 2 days i came to know that my handset not working properly and i also came to know that samsung authorised dealer - akshara, durgapur. Issued an invoice with an intention to evade gst.

I complained about everything to samsung and then finally their accounts team gave me a refund voucher of rs.22, 990 with a condition that i can buy only samsung products that too from their authorised dealer (Plaza shop).
I told their accounts team that in raniganj there is no shop where i can redeem the same but then also they issued the same ignoring my concern completely.

Today i am without phone and my money also gone and it's with samsung.

I lost my money, interest on that money, my precious time with no results.

I urge to each and everyone of you all, boycott samsung because it is a chor company who just know how to cheat customers by issuing false invoice & giving wrong mobile and products.

Please help me to get the justice.

Jun 3, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 02, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

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Address: SANKHALA PO-OGNA TE-JHADOL DIST-UDAIPUR, Udaipur, Rajasthan, 313906

RESERVE BANK OF INDIA

International Remittance Department
Our ref: RBI/[protected]/398 IN.

(Dir Series) Circular No.78
Payment file: RBI/Ben/015

ACKNOWLEDGEMENT :

We acknowledge the receipt of your mail, We also want to inform you that THE RESERVE BANK OF INDIA has been officially notified that your Mobile Number is listed as a beneficiary in the WhatsApp GLOBAL POWERBALL Award that was held in (CANADA) on MONDAY 14TH, JANUARY, 2019. We were also informed that your benefit Amount ₹ 2 CRORE 75 LAKH have been officially cleared for PAYMENT at the HIGH COMMISSION OF CANADA in Delhi.

Your Benefited Amount ₹ 2 CRORE 75 LAKH has the following File Number: RBT/[protected]/IND/ Ref Number: 97DH-204701/VOL-5/Batch Number: BKL/108/WB-NL-040/Serial Number: XXX[protected]-81988XX.

NOTE: YOUR WhatsApp NUMBER WAS SELECTED FOR PAYMENT of ₹ 2 CRORE 75 LAKH RUPEES BY WhatsApp GLOBAL POWERBALL Program

==========================================================

All Mobile Network WORLDWIDE supported this WhatsApp GLOBAL AWARD Program by furnishing WhatsApp Database with Registered Mobile Numbers which was then collated to facilitate this year Draw which was held in Canada on MONDAY 14TH, JANUARY, 2019. After the Draw, your WhatsApp Number was Selected for this year WhatsApp GLOBAL PAYMENT of ₹ 2 CRORE 75 LAKH RUPEES, The number which your Winning notification was sent s registered to WhatsApp Data based.

To claim your award you are required to provide the needed information for process:
1. NAME IN FULL:
2. ADDRESS (IN FULL):
3. NATIONALITY:
4. AGE:
5. SEX:
6. OCCUPATION (POSITION HELD):
7. WHATSAPP NO & MOBILE NUMBER:
8. BANK NAME:
9. ACCOUNT NAME:
10.ACCOUNT NUMBER:
11. BANK ADDRESS:
12. PASSPORT OR ANY OTHER I D CARDS

Be informed that your Benefited funds of Rs. ₹ 2 CRORE 75 LAKH (Two Crore, Seventy Five Lakhs India Rupees) is ready to be transferred to you. All verification has been done, the telegraphic remittance process has been concluded and the funds is now available for immediate transfer to your local account. Please be informed that the deadline for transferring your Amount (₹ 2 CRORE 75 LAKH) is just 48-hrs only.

Meanwhile, The benefited amount which is Rs ₹ 2.75 Crores will be transferred to you after the APPROVAL from the High Commission of Canada in Delhi, as it was communicated by the (R.B.I) Governor that any Beneficiary of WhatsApp GLOBAL Award you will have to send ACCOUNT DETAILS and your Aadhar Card copy Or Any Other Id Proof Available through Email: ([protected]@rbigovn.co.in)
to enable us complete the transfer.

For Further Clarification:Contact the Canadian Embassy through the below information:

For: Contact Person: DR. HARRY NELSON of (High Commission of Canada)
Phone Number: [protected]
Office Address: 7/8 Shantipath, Chanakyapuri, New Delhi 110021, India
Office hours - (Monday to Friday - 8:00am to 5:00pm) / (Saturday - 8:00am to 2:00pm)
=========================

While we await your response, thank you for your time and urgent attention to these vital request as we are committed in delivering high quality banking services to suit your needs.
Thank you,

ASHOK KUMAR
GENERAL MANAGER
FOREIGN EXCHANGE DEPARTMENT

Jun 3, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

May 01, 2019

Updated by Shanu Meghwal Samsung Financial Empowerment Fortune Program ®2019
Samsung Electronics (UK) Ltd
Samsung House 1000 Hillswood Drive
Chertsey Surrey KT16 0PS, United Kingdom
Mr.Richard Walter George
Tell : [protected]

To our 2019 Winner
Mr Shanti Lal Meghwal
Winner country: India Winner
Payment Number: NK249NY
Verification Number: NM[protected]PF
Date: 3rd Of April 2019

APPROVAL OF AWARD WINNING PRIZE OF 500, 000.00 GBP FOR DELIVERY/TRANSFER.

Dear Winner Mr Shanti Lal Meghwal
We wish to inform you that Samsung Award makes efforts, towards the success of this transaction and to precipitate it. This bank has concluded arrangements and to move your international bank draft from UNITED KINGDOM to reserve bank of Indian, we are using processing manager to process your international bank draft with reserve bank of Indian.

This is as a result of the tight security measures being adopted by the USA in the fight of terrorist network after the September 11, Terrorists attack on USA. This incident made it almost impossible to make a Telegraphic Transfer of such huge amount of money out of some countries.

I am happy that Samsung in corroboration with reserve bank of Indian to transfer your fund through international bank draft that is the reason why we send our processing manager to process your international bank draft with reserve bank of Indian by this means, but as soon as the processing manager arrive he will tell you what to do to enable you receive this international bank Transfer to your account.

However, based on information/ advice gathered from our processing manager Mr. Amos Raymond, (who is also a banker) we have registered your fund as international bank draft that were send your fund as draft to this bank reserve bank of Indian.

The processing manager is on official duty in Asia country, and he promise to meet you in your country Indian on or before he will continue his official duty to Asia country. For this security reasons, the processing manager Mr. Amos Raymond, has all the information relating to your draft. He will assist you in claiming and crediting this fund as soon as all the necessary things regarding this draft are completed.

I have taken care of all fees and tips here like you know, but the manager of reserve bank of Indian told our processing manager that there will be outstanding handling fees of the transfer charges which is to be paid before the processing of this international bank draft. I have given them your contact information, so that they will contact you for you to send the money to the processing manager in Indian this is to make it easy for all o[censored]s. You must send the fees before processing of your draft.

Kindly co-operate with the processing manager to achieve success and handle this transaction with care. I'm optimistic about this transaction with these workable arrangements on the ground because it has been tested.

YOUR PARCEL IDENTIFICATIONS:
Parcel registration number: S297489BP
YOUR WINNING PARCEL CONTAINS THE FOLLOWING ITEMS:
1.) Your Winning Certified Bank Draft of ( 500, 000.00 GBP)
2.) Your winning certificate
3.) Letter of Affidavit of Claims Eligibility.
4.) One Samsung Smart TV).
5) One Samsung Galaxy s 6 edge.
6) Samsung NP350E5C-S01IN Laptop.

KINDLY SEND YOUR PERSONAL DETAILS. TO:

MR AMOS RAYMOND

[protected]@yahoo.com

DIPLOMAT DETAILS

NAME: DIP AMOS RAYMOND

DEPARTURE DATE/TIME: 3rd of April 2019 - 6:55 AM (INDIA TIME)

ARRIVAL DATE/TIME: 4th of April 2019 - 9:45 AM (INDIA TIME)

Please, remember to notify this office immediately your fund is transferred into your account
call me and inform me so as to hasten up your transfer.Call within 7:30am- 9:00pm GMT

Congratulationsand have a wonderful week.

Past winners around the world full of excitement

Best Regards,
Yours faithfully,
Sir Richard Walter George
Tel : [protected]

Verified Support

May 03, 2019

Samsung India Customer Care's response Dear Customer,

This is in reference to your complaint wherein you had enquired about the fake email / SMS received by your good selves in the name of Samsung.
In this regard we would like to inform you that Samsung is not connected with such activities in any manner.
Further any response to such communications where personal details are being sought could result in access and misuse of your personal identity/ information.
In some instances they may try to convince and allure you to deposit cash (may be once and / or on repeated occasions) in certain specified bank(s).
They may also call upon you to visit links and/or provide your communication address and/or contact details to release the non-existent prizes.
We hereby inform and caution you, that you should not be acting upon such fraudulent and misleading communications, which are being solely sent with the intent to cheat and defraud you.
You may kindly note that any person who deals with such fraudulent entities shall be doing so at his own risk and that Samsung shall not be responsible and liable for any loss or damages and/or consequences arising there from.
You may also kindly note that we have already published caution notice on our website to give information with respect to such activities to the public at large.
In the event of you being allured to release any amount or information about yourself, the same is done at your own cost and peril.

Thanks & Regards,

Customer Experience
Samsung India Electronics Pvt Ltd

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K

Kesava Vennapusa

from Chennai, Tamil Nadu

May 3, 2019

I buy a Samsung refrigerator on Feb 2017. Recently it not cooling. Samsung authorised representative see the problem. He said to its gas leakage totally, warranty time exceeded, only compresure warranty valid 10 years.

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Address: 560100

I have purchased a samsung tv from authorized samsung shoppe in electronics city bangalore. I am continuously following with samsung team for installation technician's visit. There are giving false commitments that technician will visit within 30 min or so for demo. It has been 4 days and no one has turned up till date. Team is least bothered about customer service.

Very frustrating experience with samsung. I want to return the product and get my money back.

Jun 6, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 01, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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V

Vasudevan53

from Chennai, Tamil Nadu

May 2, 2019

My Samsung 1 ton Window ac need a Fan motor Ref # DB[protected]
(YSK[protected]v - 60watt. I am located in Chennai city and tried some spare parts dealers and failed. I request you to suggest available store in chennai. Only I have problem with the Fan Motor.

Reply

Samsung India Customer Care's response, May 3, 2019

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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Address: 0th to 24th Floor, Two Horizon Centre, Golf Course Road, DLF Phase 5, Sector 43, Gurugram, Haryana 122202, Gurgaon, Haryana

I bought 3 samsung s10 on 26th april'19 at 8pm and was informed about the offer where i can buy a samsung watch for rs 9999 before 30th april'19. I had put the sim in my phone on 27th april (In all 3 phones) and have not been able to redeem it since then. I was informed by the customer care that the offer was withdrawn on 26th night however the dealer did not inform me or gave me any information and was informed that i could redeem it before 30th april'19. I'm expecting them to allow me to redeem the offer and buy the samsung watch. The offer is still mentioned on the samsung shop application however they straight away refused. Worst experience ever. If not resolved, i will try to take this up further. Not only do i regret switching from apple to samsung, i will never recommend anyone buying samsung in case not provided with expected solution

Samsung India customer support has been notified about the posted complaint.

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Address: Blue star civil engineering pvt ltd,shantipur, near no.1 thermal gate, mecheda, purba medinipur, 721137

I have purchased a fridge 4 years ago and now it's not working when i was calling to samsung customer care then they provide engineer to repair, engineer said the pcb display is not working thats why freeze is not in cooling condition. 6 month ago same problem i hav faced and pay for pcb display around 3600 rupees and that time engineer told me it is manufacturing defect and now i am calling for repair they told me to change pcb but i deny for pcb charges because it more than 3 times freeze is not working thats why i cant pay for changing display charge. Please help me

Jun 2, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

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May 01, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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Address: 500009

I did not receive my refund it’s over a month i am without a refrigerator. The careless coe team so irresponsible i have tried calling them on there extension and no one ever answered more over they set false expectations about the time not sure if this is going to help me.
All this while i have been writing emails and following up with samsung however no one knows the status exactly the local on-site supervisor does not wants to answer my call nor does he call me out of courtesy not sure what service kind service is this. Now i know why products always have a tfn it’s just for free conversation and no help at all

May 24, 2020

Complaint marked as Resolved

Finally closed

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

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May 27, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.

Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd

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Address: Flat No 4C, Uttarayan Apartment, Purbasha, natagarh road, Sodpur, Kolkata, West Bengal, 700113

I have a samsung front load washing machine with model no. Wf600b0bhwq/tl within warranty period. For last 8-9 months it has been showing 4e error for some modes of operation. I have called the samsung service providers two or three times. They only clean the outer pipes and say how they have to be cleaned. I have been constantly facing the issue but nobody came and opened the machine to check its water inlet pipes which should be checked. Today i had again faced the same problem, called them, but still a technician is yet to be assigned. This is harassment. Because my machine is within warranty period they are not checking the actual parts of the machine for defects in fear of changing the costly parts free of cost!!

Jun 8, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

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Apr 30, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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Address: A-804 Mantri celestia Apartments Nanakramguda Gachibowli, Hyderabad, Andhra Pradesh, 500032

Repair request numbers: [protected], [protected].
My samsung split ac had gas leakage issues and i ordered a repair request from samsung helpline. They assigned comfort ac solutions team to look into this who are the authorised samsung service center team.
The team came in and dismantled my ac and took the indoor and outdoor units to their service centre for testing. They responded back and told me that both the units and worki g fine and they came to a conclusion that the pipes were faulty without even checking the pipes. I gave in to their conclusion as they were experts and asked them to change the pipes and which they did and charged me 7500 for that and gave a guarantee for the next 2 months. Next two days the ac stopped working, they gain came in and said capacitor is not working which they already tested in their service center and was working fine.
Again i paid rs 300 for the capacitor and after one week gas leaked again.
Ac is now not cooling and as a customer after spending around 8000 bucks and valuable time i am still suffering.

Samsung people said they will call me back and they haven't and comfort solutions service center and not repairing my ac.

May 30, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 29, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

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A

Anuraj bhati

from Surat, Gujarat

Apr 29, 2019

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Samsung India Customer Care's response, May 3, 2019

Verified Support

Dear Customer,

This is in reference to your complaint wherein you had enquired about the fake email / SMS received by your good selves in the name of Samsung.
In this regard we would like to inform you that Samsung is not connected with such activities in any manner.
Further any response to such communications where personal details are being sought could result in access and misuse of your personal identity/ information.
In some instances they may try to convince and allure you to deposit cash (may be once and / or on repeated occasions) in certain specified bank(s).
They may also call upon you to visit links and/or provide your communication address and/or contact details to release the non-existent prizes.
We hereby inform and caution you, that you should not be acting upon such fraudulent and misleading communications, which are being solely sent with the intent to cheat and defraud you.
You may kindly note that any person who deals with such fraudulent entities shall be doing so at his own risk and that Samsung shall not be responsible and liable for any loss or damages and/or consequences arising there from.
You may also kindly note that we have already published caution notice on our website to give information with respect to such activities to the public at large.
In the event of you being allured to release any amount or information about yourself, the same is done at your own cost and peril.

Thanks & Regards,

Customer Experience
Samsung India Electronics Pvt Ltd

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Address: 171001

I lost the bill of my samsung dual door fridge and its compressor is not working properly as told by the samsung engineer who was asigned to rectify the complaint registerd by me.. I had purchased the refrigerator from surindra radio pvt. Ltd sec -22. Chandigarh.. I live in shimla so its not possible for me to get the bill copy from them.. So it would be great i[censored] can provide me the required details of my refrigerator as required to get my compressor exchanged as it is under the warranty period..

May 31, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Apr 28, 2019

Updated by Bankul Till now i have not got any mail from the said company.. My issue have not been taken up till now

Verified Support

Apr 29, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

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S

swapneel dhumale

from Mumbai, Maharashtra

Apr 29, 2019

Hello,
I have purchased a microwave on 18 april 2019 from croma sion, mumbai, india and product was found dead on arrival after samsung demo engineer and service engineer check the product. Since 19 april the product is in replacement process and not yet delivered to me. Still it wil take more 3 to 4 days as per samsung executive response.

Reply

Samsung India Customer Care's response, May 3, 2019

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

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Address: Chennai, Tamil Nadu

Sir, our fridge suddenly stop cooling and one sevice person came and said compressor issue. We informed him to replace compressor as we are having 10 years warranty but the service person asking the amount to replace compressor. Please replace the compressor with warranty. Sir service person not agreed to replace the compressor and we are facing issue. Waste of our time to contact.

May 5, 2019

Complaint marked as Resolved

Sir, till now the company has not taken any steps to resolve the issue. Complaint ref no. 4281593482 and this was assigned to Mr. Ashok from head quarters we are not receiving any response from him. Daily i am following up with customer care people but the call was not been connected to Mr. Ashok. We lost patience and i will return the product and please refund my amount.

Samsung India customer support has been notified about the posted complaint.

Apr 27, 2019

Updated by Parveen J Please refer the image for 10 years warranty on compressor

Apr 27, 2019

Updated by Parveen J Still the complaint was not resolved

Apr 28, 2019

Updated by Parveen J Sir, without asking for the details how can you mark the status as resolved. Did you ask for any reference no.

Apr 28, 2019

Updated by Parveen J Tjis is not a joke for ypu when people updating their complaints and withot asking any details simply you will mark the status as resolved.

Apr 28, 2019

Updated by Parveen J Sir, please resolve the issue complaint ref no. [protected]

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Apr 29, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Apr 29, 2019

Updated by Parveen J Sir please share your email id i will reply directly.I don't want to update here which is visible to all.

Apr 29, 2019

Updated by Parveen J Sir for the past one week we are facing this issue. Please help to resolve this issue asap.

Apr 29, 2019

Updated by Parveen J Please support

Apr 29, 2019

Updated by Parveen J Ref no [protected]

Apr 29, 2019

Updated by Parveen J Sir, after several followup with customer service we are not receiving any response. Everytime i call they said they will arrange a call back. Even the senior techinician team also not responding.please help to replace the compressor based on warranty and i will not accept for paid service.
Ref no [protected]
The service person who came just plugged out and done some welding at the back and walked out without saying anything.Then we went out and asked him about the issue. Is this the response that you people will give to the customer?

Really fed up with this kind of service.

Apr 29, 2019

Updated by Parveen J Sir, please help to resolve this issue as soon as possible.its getting delayed and how long the customer will wait. We have to leave our job and follow up with customer service.

Apr 29, 2019

Updated by Parveen J Sir, when the issue will get resolved. Till now i haven't received any call.

How long the customer will wait? Please replace the compressor based on 10 years warranty and resolve the issue.

Apr 29, 2019

Updated by Parveen J Sir i have give my complaint ref no and my mail id aleady registered. Request you to take immediate action and replace the compressor.Even the customer service was totally not responding.Thats why i raised my complaint here for immediate resolution. So far am keep on updating my complaint but till now there is no response from your end.
Other companies are providing best service to the customer.Samsung really not at all worried about customer issue.

If the issue was not resolved tomorrow i will take it to the next higher level.

Please consider this case as top most priority and resolve the issue.

everytime i call customer care i have to briefly explain from the start to each person which is getting annoyed.

Hope i will get a possible solution tomorrow.

Apr 30, 2019

Updated by Parveen J Sir, have you taken any steps to resolve this issue. Till now no response from your end and even the customer service people also not responding.

Apr 30, 2019

Updated by Parveen J Sir, please update the status.

May 01, 2019

Updated by Parveen J Hope i have to move to the national consumer level. Still the issue has not been resolved.

Samsung service is very worst

Verified Support

May 01, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

May 01, 2019

Updated by Parveen J [protected]@gmail.com

Complaint ref no. [protected]

Mobile no. [protected]

May 01, 2019

Updated by Parveen J Sir, yesterday also i called customer service but no response till now. Either replace the compressor or we will return your product and refund the money so that we will buy another product.

Now the fridge is in unused condition and how long the customer will wait.

May 02, 2019

Updated by Parveen J Hello without resolving any issue why are you creating consumer complaint site?. Just to fool the customers. I have updated my complaint many times what is the use. Even customer service and consumer complaint are making people fool.
Samsung is such a worst product. Godrej is giving best service and resolving issue within 2 days. For the past one week am following till now no response from your end.
I have raised my complaint in consumer forum. You will get a mail. Atleast please do response for that. Hereafter i will not wait either replace the compressor or take your product and refund the amount to buy best product. If i haven't received any response by tomorrow i will file a case in court to refund my amount and your brand name will get lost.
Again please do not ask for mail id, mobile no and complaint ref no. Already all details given. Please do not fool the customers.

May 05, 2019

Updated by Parveen J Sir our complain refrigerator has been assigned to Mr. Ashok from headquarters till now we haven't received any response. How long the customer will wait.

For one product i[censored] people keep on delaying and not able to resolve the issue then what is the use. Already samsung has many complaints like service is very bad.

If i didn't get a call back, i will file a case and your brand will get lost in the market.

Daily we have to give a call back to the customer service.really wexed.

I have never seen such a worst service like samsung.

Verified Support

May 06, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

May 06, 2019

Updated by Parveen J Sir almost 10 days over and we need immediate resolution.

May 06, 2019

Updated by Parveen J How long it will take for you people to resolve the issue of one product?
Else i will return your product and please refund the money. We can't wait anymore.

May 07, 2019

Updated by Parveen J Please update the status. Till now no response from your end. We cannot keep on chasing you.

May 09, 2019

Updated by Parveen J Customer has to keep on following with your team to resolve the issue. Your team people will not escalate and customer has to escalate this to high level and you people will not give discount then what is the use in servicing.if you people resolved the issue within short span of time i will not ask any discount. But you people took more than 12 days and mistake is from the company side and the company will not accept this and give discount.

Samsung is such a worst service.

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Samsung India reviews & complaints page 204

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