Samsung India Complaints & Reviews

I have purchase a samsung mobile on-03.03.2018.
In last 6 months defects comes again and again in handset. I have already 2 times repaired handset on samsung service centre.
Few days back again my handset creates problem no display comes in my handset. I have visit on service centre and submit my handset on 20.2.2019. He submitted my handset and after 25 days later call me and denied to repair my handset without a valid reason.

Complaint no.-[protected]
I want to refund or replacement with new handset.

Kind attention is invited in this matter that I have received One email ID regarding cash offer related to Samsung electronics limited but still I have no clarification about this Offer I never handover my telephone number toanybody related this offer so I want know clearly this offer fake or correct expecting favorable detailed replay form you as early as possible. With regards AKHIL.A.S

I bought Samsung S10+ on 7th of March and I was told that I can buy the Samsung earbuds for a lesser price which is an offer for buying the phone and was informed that this can be redeemed after 72 hours of buying the phone . It's been more than a week now and I have been contacting the customer care more than 7 times but there's no action taken. Everytime I have been told to wait for 24hrs and there is no complain lodged everytime. This is pathetic.

I bought Samsung S10+ on 7th of March and I was told that I can buy the Samsung earbuds for a lesser price which is an offer for buying the phone and was informed that this can be redeemed after 72 hours of buying the phone . It's been more than a week now and I have been contacting the customer care more than 7 times but there's no action taken on it and I have been asked to wait for 24 hrs everyday. This is pathetic.

Payment number: nk249naa

Verification number: in[protected]p

Dear nishant kailas dikantwar,

We the management and staff of samsung company in united kingdom, wish to congratulate you as one of the lucky winners in the samsung company united kingdom 2019 global annual draw. Your details and mobile number have been received and verified by our verification team and we are pleased to inform you that the management have approved the delivery of your winning prize to your given address. A cheque of £500, 000. Have been issued to you by our corresponding bank in the united kingdom and we have assigned our representative to personally ensure that you receive your winning package and to also assist you in successfully transferring your won prize amount to your local bank account in india without any hitches. We are pleased to inform you that you will be receiving your winning package containing the following items:

1 demand draft cheque of £500, 000 (Five hundred thousand british pounds)

2. Samsung galaxy s9 plus

3. Samsungqled hdr 2000 4k ultra hd smart tv

4. Official winning certificate

5 affidavit of claim eligibility

Our representative/agent will deliver your prize won items and bank cheque to your home address along with other documents. He will also guide you on the procedure of transferring your won amount to your local bank account. For your information, your consignment code is[protected]. You are to keep this code very confidential from the public. Also, your winning packaged have been securely sealed which makes it impossible for anyone to view it until it has been delivered to you. You are also expected to sign some necessary documents after you have received your package.

Our assigned delivery/representative will be arriving india on friday[protected]. You are to provide him with a copy of your id proof and also ensure your contact mobile number is switched on because he will contact you as soon as he arrive your country

Below are the details of our delivery agent that will arrive your country

Name: mr charles morgan
Age: 52 years old

Country: united kingdom

Email: [protected]@protonmail.com

Also below are the details of his arrival to your country

Departure: london heathrow airport date: 14/03/2019
Time: 9:45 p. M (Uk time)
Arrival: new delhi igi intl. Airport terminal 3 date: 15/03/2019
Time: 10:30 a. M (India time)

Let it be known to you that all taxes in the uk have been paid by samsung uk. Therefore, you will only be required to pay the sum of rs25, 000 for the local custom duty and notarization clearance fee of your consignment in accordance with the law of your country [india] as soon as your representative arrive in your country. Kindly note that our representative will first arrive new delhi as that is the administrative capital of india and he will proceed to your address only after completing all necessary formalities with the authorities in new delhi. You are expected to give him all necessary cooperation to avoid any unnecessary delay and to ensure your winning package is successfully delivered to you

Congratulations! To you once again

Yours sincerely
Brian douglas
Coordinator, samsung 2018 global annual draw
[protected]

Nb:you are strongly advised to keep your winning very confidential from the public until it has been delivered to you. This is to avoid any situation of double claim on your prize. We will not be held liable for any loss as a result of your mistake.
Should you require any further information, kindly call [protected]

Myself anoop, i am extremely sorry to tell you about your poor service quality which i got recently.
I had purchased a samsung washing machine around 5 years back (Model no. Wa82bslec/tl, ser no. W0235pdd800894t) and almost 2 weeks before the machine goes down and i had registered complaint with the authority dated 05.03.2019 (Complaint no. [protected]) and after continues reminders they attended the issue today (14.03.2019) and they given a note that its a problem of pcb issue & "board not giving supply to inlet valve". Service person told that samsung themselves stopped the production of such pcbs and same we have to arrange from somewhere else as the same available in open market. The fellow charged service fee without solving the issue even after so much of reminders.
What customer service you people offering...???
First of all the genuine parts itsel[censored]navailable with you... Secondly your service person charging fee without solving the issue.
I hope its better to go for duplicate parts instead asking for your esteemed service.
I want to make it solved this issue from your end or else what should i do with this... Expecting your action on this issue.

Hello,
My service request no - [protected]
I was contacting samsung india customer support team agent via live chat channel since the morning 10.30 am on 14th march today. Since the morning live agent suggested me troubleshppting steps only. Every time i mentioned i have an emergency, i have patient at my home, i need the refrigerator fixed by day end. Every time live chat agents requested to complete troubleshooting steps first. I finally started following the troubleshooting steps and it took 4-5 hours, now i have the result with me that refrigerator is not functioning properly, no cooling from the system. Now finally one live agent noted my request and initiated for technician visit. Here they wasted my precious time since the morning & from service centre i got call that they would not be able to fulfill my request my today end, technician would not come. I have requested them a lot, but they gave response rudely. Again contacted the live chat support channel but no positive reply from their end. After all customer suffers only. I have some serious conditioned patient at my house and no one helped. Like they won't do the service for free, they will take money and also they will show the attitude. So many professional people in this sector. I am tech expert, i do review and promote samsung mobile devices, have so many samsung appliances at home. Never expected this kind of service from samsung. I will take this issue to higher level as this is a tremendous loss for me. Samsung india & those people should give compensation against this loss. Already clock striking 7.30, no trace of any calls from service engineer or service centre.
Do the needful immediately.

This is regards to the a/c inverter model 5 start 1.5 ton which had bought in the year of 2015.

Initially request raised for re installation as i bought a new house. Two executives attended and they have done installation and charged me around 6k.
When we wanted to use the ac out of two ac's one ac is not working and the same, raise the complaint 2nd of march till not no one has contacted instead i am calling call center daily two three time but i found nothing.

Can someone route through right person so that i can explain in brief

Samsung s7 is not able to register the sim to network since an software update from samsung was installed in the phone. Samsung service center wants rs. 18000 from me to replace the motherboard. Customer care says they can't do anything about it and there must be problem with my phone. The phone was working all okay until software update. It started having problem when phone got restarted after the software update. Looks like samsung has started a new revenue stream - create issues in phone using software updates and then ask for hefty repair charge. Can anyone help me to address this? I don't have any hope talking directly to samsung.

Sent: 13 march 2019 12:27
To: 'support. [protected]@samsung.com'
Cc: 'gauri. [protected]@samsung.com'; 'rupali. [protected]@rediffmail.com'; '[protected]@gmail.com'
Subject: re: reference number [protected]

Dear all,

We have tried on the given number (+[protected] [head office) so many times but no one is attending call even gauri taneja is not giving any reply for our mail. As per akanksha pooja is on senior level who called us yesterday but she is too rude not even having manners how to talk to customers. Since samsung is in service industries employees should know how to talk to customer & how to react. Anyways if no one wants to help me i will lodge the complaint & let them come to fight in court. My money is not black money it is my harden money we have taken on bajaj emi. Without doing anything they are sending comment that complaint resolve which shows that how big cheaters they are!

Online there are so many complaint given against samsung product now i will coordinate with each person & we will give one complaint with all witness so everyone will get justice.

Best regards,

Neha parab

Sent: 12 march 2019 12:27
To: 'support. [protected]@samsung.com'
Cc: 'gauri. [protected]@samsung.com'; 'rupali. [protected]@rediffmail.com'; '[protected]@gmail.com'
Subject: re: reference number [protected]

Dear all,

Complaint is not yet resolved. Yesterday (11th march 2019) soumya told me that she will arrange for senior technician & senior person on call for today (12th march 2018).

Today we got a call from ms. Pooja, she was too rude not ready to heard from our end she said it is not samsung issues so they will not resolve this issue.

I told her my brother is in whirlpool & he told me that this is the issue because of over gas filled due to which gas leakage is there & the fluid coming out. So it is clear that samsung only filled gas in refrigerator so we have to claim from samsung only for replacement of refrigerator.

This issue is not yet resolve.

Neha parab.

Best regards,

Neha parab

Sent: 11 march 2019 11:42
To: 'support. [protected]@samsung.com'
Cc: 'gauri. [protected]@samsung.com'
Subject: fw: reference number [protected]

Dear madam,

We have taken refrigerator from vijay sales on 06/08/2017 of rs. 41500/- from that day no one has come for any service.

Please find the attached images for your reference.

From 5th march 2019 cooling was low so we have tried for customer care number but no one attended the call finally on 7th march shikha attended call & she gave me the reference number [protected]. She said technician will come & resolve the issues. Then from vasai samsung service centre mr. Salman shaikh came he saw that back side all junk was there. He said gas leakage problem is there so he will send another technician again we called customer care mr rakesh attended call he said they will send & as per the statement they send mr. Shahid for gas filling, but mr. Shahid couldn’t find out from where the gas is leakage. He said please put off the fridge & we will send other persons.
Again i spoke to customer care ms. Akanksha she said before 6pm on 7th march she will send senior technician but till today no one came to attend complaint. We have taken brand but what is the use from last 5 days we are suffering from all this.

Due to this complaint issue we have cancel our plan. We are suppose to go out 7th march & return by 10th march but we have cancelled tickets also. Cancelled tickets are attached.

Please change our refrigerator as soon as possible. We cannot take risk with this refrigerator.
We are working. We start from home by 7am & return home at 8pm.

We are waiting for your reply.

Best regards,

Neha parab

Dear all,

We have tried on the given number (+[protected] [head office) so many times but no one is attending call even gauri taneja is not giving any reply for our mail. As per akanksha pooja is on senior level who called us yesterday but she is too rude not even having manners how to talk to customers. Since samsung is in service industries employees should know how to talk to customer & how to react. Anyways if no one wants to help me i will lodge the complaint & let them come to fight in court. My money is not black money it is my harden money we have taken on bajaj emi. Without doing anything they are sending comment that complaint resolve which shows that how big cheaters they are!

Online there are so many complaint given against samsung product now i will coordinate with each person & we will give one complaint with all witness so every one will get justice.

I am facing refrigerator cooling issue (Not the freezer) with model (Rs554nrua1j). Temparate of the fridge is not coming down and constantly remained at 18 degrees. Called customer service (Ref no: [protected]) on 11th march 2019 and after frequent follow ups service engineer visited and asked us to shut off the refrigerator for a keeping the doors open to further diagnose the issue and expecting some fuse and coolant change. I asked him what should i do with the stuff in my fridge and freezer.. His reply is that will go waste.
I had lg refrigerator for more than 10 years with out an issue. Upgraded to samsung and already giving pain with in 2 years of its purchase.
I see a point that this model has some manufacturing defect with the coolant.in this case, they samsung should recall the product and replace with a new.
Now i do not recommend any samsung products.. Very bad... : (

I purchased a washing machine and it is under warranty. The service engineer had a look at samsung site and has confirmed it. Unfortunately i lost the bill. The engineer is insisting for the bill for service. I tired to reach out samsung, but they are denying the service. Please help

Model: wa65k4200ha
Serial no: 03js5pbh601786a
Item: washing machine

I had went your samsung branch several times to resolve the issue in my cell phone and i had escalated the issue as well.
I had submitted my phone to get it repaired but i am facing the same issue again again.
Your customer support executives they are not supportive at all and the staffs as well in your samsung gallery. Also my phone is under warranty it gets hanged and reboot automatically.
Please call me to get it resolved.
My number - [protected]

Dear sir,

I went with my note9 on saturday 9th march 2019, they cleaned up my note9 but said my spen is not working i need to change, i have ordered one s pen & recieved it on monday evening around 5pm. I took the spen and went to my home, when i put the spen in my note9 the pen was not coming outside, i instantly went to the service center and asked to solve it but they said its nit their product, i change it.in the same time i have 2 spens only, one the old one and second the bought from them. They delivered the product without seal and with non mrp box, even i asked them if the product will not work after one week how you will recognize they said spen doesnot carry any serial no so u come up with bill & i will change it.

So my complain is

No1. They sell me the product in high price which is 2000 in samsung online store but they sold me in 3412/-

No2. They gave me a defective product and they are not accepting it, its not a choclate that everyone can carry a extra spen and they can replace it with.

This is not the first time, daily you will hear so many fraud cases in samsung service center guwahati (Assam) located in aidc.

I buy a samsung galaxy m20 mobile last month end[protected] via amazon india (I have proof for that) that mobile hanging verymuch i upset from this mobile while buying this mobile i thing samsung is a good company but before it you make me a fool from this problem. My friends advice to me avoid samsung company but i did not take care that but now realized

Hi
Hi raj bharadwaj. We are currently processing your order #[protected] placed on march 7, 2019. We’ll notify you once it’s on the way. Mail received on 7th march 2019 but till not received any shipment details for tracking my products..4 days already over..

Order id:- [protected]
Galaxy m30 (6gb ram)
Sm-m305fzbg
Qty: 1
Purchase date :- 7th march 2019

Thanks & regards,
Raj bharadwaj
[protected]

Dear all,

What all this going on..??
Why we are not getting any response from the samsung..??
Since last one month no activity done by the samsung team...
There is no visit to clarify the scenario on the site from samsung end.
We are again informed you that we are preparing our all records bcoz since 30th dec 2018 the site justifies the same situation and no changes done from our side. The site is completely damaged by the fire due to samsung fridge and all proof also already available till today on site...

We are waiting for the revert asap from the positive response and we are not step back from the fight against samsung irrespective of any conditions except case clearance for insurance...
Kindly check the enclosed images...

Dear sir / madam,

We have taken samsung double door refrigerator from vijay sales on 06/08/2017 of rs. 41500/- from that day no one has come for any service.

Please find the attached images for your reference.

From 5th march 2019 cooling was low so we have tried for customer care number but no one attended the call finally on 7th march shikha attended call & she gave me the reference number [protected]. She said technician will come & resolve the issues. Then from vasai samsung service centre mr. Salman shaikh came he saw that back side all junk was there. He said gas leakage problem is there so he will send another technician again we called customer care mr rakesh attended call he said they will send & as per the statement they send mr. Shahid for gas filling, but mr. Shahid couldn’t find out from where the gas is leakage. He said please put off the fridge & we will send other persons.
Again i spoke to customer care ms. Akanksha she said before 6pm on 7th march she will send senior technician but till today no one came to attend complaint. We have taken brand but what is the use from last 5 days we are suffering from all this.

Due to this complaint issue we have cancel our plan. We are suppose to go out 7th march & return by 10th march but we have cancelled tickets also. Cancelled tickets are attached.

Now i got a call from mr. Nasir khan from kalpataru service centre miraroad, employee id [protected], he said we will not give you service as fridge is having external damage.in all this issues what is our problem solution. We have taken brand samsung is our mistake.

Please change our refrigerator as soon as possible. We cannot take risk with this refrigerator.

We are working. We start from home by 7am & return home at 8pm.

We are waiting for your reply.

Respected sir /madam
I brought samsung a9 last week and the battry rating on box is 3800mah, but when i download phone info app on my mobile it show all the detail related to my mobile like manufacturing date, made and many more. I was shocked when it shows 3720 mah battery. Iam totally confused why it happens with me. I want all the related detail as soon as possible from your end. My contact no [protected] and email id [protected]@gmail.com