Samsung India Complaints & Reviews

I had purchased a Refrigerator of Samsung 253 L 2 Star Frost Free Double Door Refrigerator (RT28M3022S8, Elegant Inox, Inverter Compressor) ten month ago.but due to some reason from past few days the fridge was not getting cooled.So i had logged a request in samsung customer care on 18th feb 2019.and on the same engineer had visited the fridge in my house .and he told that there is rat bite issue in near drainage pipe. and he told me that rest is ok and he taken the multiple pictures of that part.but on the next day he was saying that upper circuit having some issue and not other things, so i told him that, will it get replaced ?then he told that he will try his best, but nothing has happened, i had taken 6 days follow-up with samsung cusomer care, their enginner and higher level of samsung person, but they are only saying that warranty not cover rat bite .but i told them that issue is not there where rat has bitten but on circuit.but they are straight away rejecting the claim.So it is not justice according to me buying a fridge worth of Rs.23000/- and even in warranty period they are not providing me any solution

Hi, i had registered the complain that my fridge shelve is broken and would like a replacement for it.
On this the customer service executive informed me that an engineer would visit and check and charges would be applied and then he would order the shelf and i have to pay additional cost of the shelve too...
When i went to the service centre in thiruvananthapuram they said they cannot order a glass shelve and i would have to register a complain with the customer service and the whole the engineer would come home and the story... Continues.
I don't understand what science will the engineer be looking in my fridge's broken shelf when the problem is very clear that i need a new shelf. I already mentioned the model number/ year of manufacture during my registration to service centre and customer executive. As per my knowledge only this is required to be filled in the form n submitted for an order of an replacement item in a particular model.
Why can't they do it?
Why does an engineer need to visit my home n look into my refrigerator?
Just to charge me service charges + tax? For a problem i already know. Samsung has a rip-off after sale service and no use service center's who cannot order a glass shelf.

Complain lodged dt 11 feb vide no [protected], attended by service centre on 11, 14, 15 16, 17, first pcb was replaced, then two way valve was replaced and fresh gas was filled, problem remained same. Then fridge was taken to service centre workshop. Till date it has not yet been rectified. Now till wed time is being asked. Some new type of pcb which will come from somewhere will be replaced then it will be put on trial.
I am sorry to say that even after 12 days fridge could not be rectified.
As per my earlier complaint madam sapana srivastava is looking after my case from head office side
Request kindly do the needful at the earliest.
Needless to say that i am a retired govt official facing hardship due to non availability of fridge.
Fridge is rt 42

Cooling is not working. Instead after cooling up to 25 celsius the temperature rise automatically uptown 31or32 celsius. It also seems that the out side unit replaced is not mine. I am in amc for one year. Rcently i request rs fo service. But still it is not working. My cell no.[protected]. Adress.92 revathipuram 3rd street ayyencheri urapakam 603210 kanchipuram district tamil nadu

Almost 4days back samsung technician visited our home for washing machine not working properly. Where he found that the capacitor need to be replaced. He said after 3days part will be available. But yet no response from there side. Is this type of service samsung providing to customer. I am unable to wash the cloth.
By this way they are spoiling the company name.

Regards
Anandkumar bajantri
[protected]

While cleaning the glass shelf if the fridge after following the instructions it just blasted on my hand. Giving me injuries on my hand and feet. The quality of the glass shelf is so poor how can such a big company put their customers life in risk. I got bad bruises in my right hand and the entire kitchen was scattered with small pieces of glass. Why do they use such cheap quality glass. If they can't use good quality glass then use fibre at least which is safe. Please replace this shelf that has given me shock of my life.

I have purchased a semsung led on 18th sept., 2018 from m/s govindam enterprises, shivpuri-d, jhotwara, jaipur-302012. Two lines are displaying on my led screen. I have compalint about this on feb 10, 2019. Vide complaint no. [protected]. An engineer has come and check the led. The behave is not proper of your engineer. His name is rajendra and his mob. No. Is [protected]. I provide him the copy of invoice of led. He assur me that your complain will solve about 7-10 days. But my led is repair till date. When i call the custmer care. I know that my complaint is rejected. I asked the reason. The reply is "you have provide the document" i have provide proper document to engineer mr. Rajendra. It seems that he has not report properly. Pl. Solve my complaint as early. Otherwise i must chose second option.

I bought a new headset that is galaxy a7 as gift to my mom, a day after use she started complaining that there was an issue with voice that when she talks over earphone voice gets cut off sometimes and sometimes the voice level goes to very minur so she tried using other earphones and same issue persisted, so than i verified it myself and realised that yes it was actually happening so as the phone was just one day old i thought let's get it replaced why would you wanna pay for a defected piece of headset so i walked up to the store i bought it from and they said we would have to go to samsung service and they would provide us with a letter and than only they can replace current headset so went to samsung service center they tried calling using the earphones and that moment it was working fine, so insisted that the headset be replaced cause the issue is been taking place since a while now but they said that they cannot do so and they can try doing a software update that may help but what it is the point in having a phone which may have such issues in future as well and on top of that post 7 days i cannot even replace it so basically my problem here is that samsung as brand should take customers word in such cases as i have been a long term customer with samsung since many years and wasn't expecting such customer service from samsung so frustrated with such an answer i left from the service center, if my phone is not replaced which is due to genuine issue i don't think i would like to deal with samsung anymore after such an incident and would also encourage everyone else i know robert to deal with such brand anymore.

Fridge complaint no [protected]. St 11feb. Was attended by service centre personal on dt 15, 16, 17 taken to there workshop on 19, reported yesterday that they are unable to rectify and requested sr engineer from samsung to visit there work to rectify the defects.
Fridge rt 42
Madam sandhya was looking after my complaint. Pl send me yr ext no. So that i could contact you.

My j7 max that I purchase from a retail dealer had mic issues after a few months o[censored]sage. So as per warranty hoping I will get repair I went to the only service center for Samsung at Imphal. They got my device inspected and told me that I got my liquid problem as a result of my mic was damaged and not working. So I told them to repair it. they told me, " i will be charged Rs 600 and I have to sign no defaulter sign in case of the device not working? " what is this thing called I had to pay for repairing and if not work then it should my risk ? is this how Samsung work across the globe. lately, another mobile of Samsung was purchased new in my family hardly of 1-month usage the USB charging point doesn't work and they are telling the same ### of charging 800 rs and own risk signage for a device not work after repair. this zero claim workability of Samsung phone repairing needs to be ban. they will open your phone and made it void without any jobsheet.. this need to be taken thoroughly banned.

I have bought samsung galaxy m20 on 15th feb 2019 from samsung online store, within 2 hours o[censored]sing the device it started restarting automatically, initially i thought it was due to new device and all, but even after 1 day o[censored]se the auto restart problem dint solve,
I contacted their customer care they adviced me to visit their service centre, in the service centre they kept my device for 1 day, next day they called me, i went they said device is working fine, since last 24 hours there has been no restart, now my point is i[censored] don't use it, use it for calling or browsing etc why will it restart, the mobile restarts only when it is used,
The service centre gave me the mobile back, and within just 1 hour o[censored]sing the device again restarted, it is so severe that i am unable to use it at all, while on call it wll restart, while browsing it will restart, i have contacted their customer care again, yet got no response,
The device is new just 5 days old, why cant it be replaced, i am not calling or visit their service centre for timepass, there is genuinely some defect with their device that's why i am doing all this.
Please help me in getting the issue resolved, i have spent rs 13000 on the device and yet unable to use it, i just want an immediate refund of money,

So far i tried my level best but nobody is understanding from my point of view. I am true to my heart. I am not done anything wrong in to my mobile. If i make a mistake means i will not mail you again and again. Already i registered this complaint, but till now my problem not been solved. So only i again register new complaint to this site. I hope this time my problem get resolved. So far i had a conversation with 4 people. But my problem not been solved. They issued me a defect handset and asking me to pay another 15000 to repair my mobile. I will not tolerate this anymore. I need full warranty for my mobile. There is no liquid lock in my mobile on my delivery. I know how to use a mobile. You people are cheating me and stealing money from me. Consider my case as a special one and do favor to me.

Sir mai service centre 16/02/219 ko gya tha. Mujhse wauranty date puchha gya to maine kaha nhi h warranty khatm h
Jabki meri warranty date 17/02/2019 ko khatm hua aur iski jankari mujhe nhi di gyi
Mai aaj gya 18/2/2019 ko gy to un logo ne kaha ki warranty tha aapko kahna chahiye
Sir warranty date hote hue bhi jankari nh di gyi
Kesav nautiyal
[protected]

Fridge RT 42, complaint no [protected], top compartment full cooling, bottom compartment 25%cooling, attended by service centre, first PCB was replaced, no effect, then two way valve replaced, fresh gas charged, still condition same .
Less cooling in bottom compartment, Samsung customer care was informed on 11feb vide above mentioned complaint no. attended by service center on same day and informed that bottom valve is not getting opened, first PCB will be replaced, otherwise valve and fresh gas will be charged . PCB replaced on 15th, no improvement, on 16th valve and gas was charged, after 12 hrs no effect . Problem remain same .

I had purchased samsung level u neckband through paytm in october 2018, which was working fine for last four months but is now getting disconnected again and again since last few days. It's irritating and i am unable to use it properly. Order details are attached. I would be happy if samsung succeeds to find out a solution for this problem and retains the trust and faith of one of it's customers without fail.

Today at noon 01.02pm i received a call from your service centre mobile no [protected], actually some disturbance was there in voice, i was not able to hear clearly. One girls voice was that. I was speaking hello hello, at lsat end of the call she abused me that, if you don't hear that call, cut the call gandu: callಕೇಳಿಸದಿದ್ದ್ರರೆ ಕಟ್ ಮಾಡ ವಾ ಗಾಂಡು. Isthis the way to talking to the customers. My name is udayachand
Kuttar
Mangaore
Mob [protected]
I am your customer.
I have samsung mobiles and fridge etc.
I hope it won't repeat in future.
Thank you.

I purchased one lcd tv in the year 2011 with model no la32d550k and serial no. 19993znb602300.
The display is damaged now. It shows white strikes throughout the display screen.
The service engineer told me that approx. Rs. 20, 000/- is the repairing cost of the display.
I think that the price of a new tv is less than the amount mentioned. So it is just a funny policy to repair and rather insist indirectly to buy a new one.
How the life of a tv is just 7.5 years even for a reputed company like samsung? I do not find the answer. I have other products of samsung. Definitely, i will not buy any samsung products in near future.
Thank you.

Samsung house, 1000 hillswood drive,
Chertsey, surrey, kt16 0ps
United kingdom.
[protected]@uksamsung.co. Uk

The samsung electronics is pleased to inform you of the results derived from
The e-mail address ballot lottery international program (Eablip) held to
Consolidate our numerous customers worldwide. You e-mail address have
Won a cash prize of £500, 000.00 (Five hundred thousand great british pounds)
And a 52 inch widescreen plasma tv with built-in home theater system,
Latest samsung laptop, smartphone and 2 t. Shirt from samsung electronics with the following details:

Serial no: uk/gbp08/ssg
Batch no. Dno/ma08/eur
Note: all participants were selected through a computer ballot system drawn from 50, 000
(Fifty thousand) names of email users around the world, as part of our international promotion program.
Due to mix up of some names and addresses, we ask that you keep this award personal,
Till your claims have been processed and your funds remitted to you.
This is part of our security measures to avoid double claiming or unwarranted participants or impersonators,
Taking advantage of the situation.
Kindly send your details to this email id: (Ssg.[protected]@outlook.com) for the release of your fund in time:
1. Full name:
2. Full address:
3. State:
4. Occupation:
5. Age:
6. Sex:
7. Country:
8. Mobile number:
9. Winning email:
10: account details:
Note: - you are to immediately send your complete information to
Our agent for immediate process of winning on this
Email id only: - ssg.[protected]@outlook.com (&) [protected]@uksamsung.co. Uk
=
Dr. Williams ferdinand
Chief executive officer (Ceo)
Tel: [protected]
Samsung company uk board
E-mail: [protected]@uksamsung.co. Uk
I want to congratulate you in advance and please do not forget to help the poor in the society
When samsung company makes you a beneficiary of their world wealth.

Mail from this id (Pavankd. [protected]@gmail.com)

Before i go into details. The customer care number other website doesn't even work !!! they actually don't have a customer care number !!! now i tried chatting online... surprise!!! no ones there at the other end... These guys shouldn't be allowed to sell in India... My next stop is the court…

I needed to get my washing machine repaired. I tried looking up the samsung customer care number. None of the number listed online including the numbers on their own website seems to work. The message says, the number doesn’t even exist !!!. The last time i had trouble with samsung was 3 years back when i kept calling them repeatedly to have them send someone to fix my machine. It took 3 months for them to respond… I have written a series of complaints on this portal regarding that. At least there was a customer care number where i could call… Now even that doesn’t seem to exist. 

When you go to one of these croma or reliance digital, you see so many samsung products… Wouldn’t you assume they would have a rocking service network and support. Let me tell you, they have neither a support network or personnel to take calls regarding support. my sincere advice to anyone looking to buy replace home appliances, please stay clear of samsung products.
We certainly deserve better than this.

I am mostly use all products samsung company but now use samsung a6+ mobile phone experiences very bad till now after purchase phone 3 times repairs. Its problem first time face now phone conditions very sick samsung logo backside phone automatic remove m half latter see u in images and phone display in pocket automatic press in side and working off this time phone touch now working but display is not working. Then i go to samsung services center he say that not change in warranty you pay money and after change this. Phone looks conditions clean but internal display damage how to possible this? Its responsibility to service center to change in warranty.
Samsung company very bad experiences using samsung a6+ mobile.