Samsung India Complaints & Reviews

Sub: question mark on quality of samsung brand and sargam electronics

I had bought samsung led tv on 22 feb 2016 with extended warranty for 2 years, for which i had paid rs22000/ which is a huge amount for common man.

On 11th dec 2018, i faced problem in picture quality, for which i registered a complaint on a telephone number which was mentioned on my warranty card.

Next day technician was visited from samsung and inform that panel needs to be changed and told me that since it is under warranty so he required approval from the management and he will forward the estimate amount for repair to sargam electronics and after approval they will repair it.

After that for 2 days nothing done. From sargam electronics somebody called and told that they will take my tv to service center and they will repair it. But i told them that at the time of purchasing, sargam electronics specifically told that they will repair any problem at home only and that through samsung technician. So i requested the same.

Now tassel in going between samsung and sargam who will repair it??

It is not my concern who will repair. I just want my tv in good working condition for which i trusted samsung brand and to avoid any future problems i paid 22000rs huge amount only for warranty. I just want my tv to be repaired by certified engineer.

Samsung is equally responsible for this harrassment as they only gave there dealership to sargam electronics. As a customer i just looked for samsung name not dealer.

The manner in which above issue is being handled by sargam electronics, i am feeling frustrated and cheated. I am suffering mental agony abnd harassment due to irresponsible and negligence in service of samsung and sargam electronics. My request is to please look into this matter seriously and rectify the fault at the earliest, otherwise matter will be forwarded to all concerned higher authorities including legal department also, which affect the goodwill of samsung and sargam electronics.

I bought a freeze RT34M3954U7 (Sl No:[protected] Top Mount Freezer with Solar Connect* 321l on 28/10/2017. My issue with the freezer started from 04/08/2018 ... Still Not Resolved. SAMSUNG engineers have unofficially confirmed that it is a manufacturing defect.
I have kept all the records of all communication I had with them regarding the defect.

Following are the details in chronological order about complaints registered via telephone & communication done via mail.

4th Aug 2018
Request No: [protected]
Service Engineer: AMIT KUMAR
Service Engineer Mobile Number: 99323259
Status: Issue Not Resolved acknowledging verbally that the product needs to be replaced to resolve the issue.

6TH Aug 2018
Request No: [protected]
Status: No action Taken.

16th Aug 2018
Request No: [protected]
Service Engineer: BISWAJIT
Service Engineer Mobile Number: [protected]
Status: Tray replaced after paying Rs.465.00

30TH Aug 2018
Request No: [protected]
Service Engineer: AMIT KUMAR
Service Engineer Mobile Number: [protected]
Status: Issue Not Resolved acknowledging verbally that the product needs to be replaced to resolve the issue.

7th Sep 2018
Request No: [protected]
Service Engineer: ABHIJIT
Service Engineer Mobile Number: [protected]
Status: Issue Not Resolved acknowledging verbally that the product needs to be replaced to resolve the issue.

5th Oct 2018
Request No: [protected]
Service Engineer: LUTFAR
Service Engineer Mobile Number: [protected]
Status: Issue Not Resolved acknowledging verbally that the product needs to be replaced to resolve the issue.

23rd Oct 2018
Mail To: [protected]@contactus.samsung.com
Reply From: Shipra Sharma
(Online Support Team)
Samsung India Electronics Pvt. Ltd.
Content: We would like to inform you that your case is already running with our relevant team. Therefore, we request you to kindly wait for response as they will contact you accordingly.
Status: No Mails after that from this mail ID.

24th Oct 2018
Mail To: CEO Office
Reply From: CEO’s Office
Samsung India Electronics Ltd.
Content: We acknowledge the receipt of your email. Please be rest assured that our
team would contact you within 24 hours to better understand & resolve your
concern.
Status: No Mails after that from this mail ID.

26th Oct 2018
Mail To: shanu.[protected]@partner.samsung.com
Reply From: Shanu Malhotra
Senior Executive, Customer Experience
Samsung India Electronics Pvt. Ltd.
Desk Phone[protected] Extension 9908
Content: Could Not Contact me over telephone.
Status: He did not reply to mails sent to him and neither he was ever available at the
aforesaid Telephone Number.

27th Oct 2018

WARRANTY EXPIRED WITH THE ISSUE NOT RESOLVED.

I have a led tv which was working fine till recently. It used give power up problems sometimes. Otherwise it used work and power up regularly. Recently i raised a repair request and the service engineer visited.
He took the boards (Both two boards), then he comes back and tells it can not be repaired. He even suggests buy a new tv, it is too old.
Call centre is worse one operator ms. Naglakshmi says, i can not help you. And even no complains can be raised.

I need to take it to next level. Can anyone here help or guide me with this.

Hello sir. I bought this phone in july 2018 from amazon. This is to tell u that from 2 weeks i have been going to the samsung service centre mangalore. They made me come almost everyday saying that my phone samsung j6, has some or the other problem. Finally today i got it back. But it doesn't have memory card in it. While i had given my phone to them they had given me the sim card back only. Now they are lying that they gave back the memory card too. I am cent percent sure they didnt. And they didnt even tell that we are suppose to take back the memory card too. U can even check the cameras there. I need my memory card. I told them multiple times that it's with them.
I am helpless despite knowing that they have it. I either want my memory card or a new cell phone.
Help urgently
Rekha

मेरे मोबाइल पर एक ई मेल मिला है। जिसमें लिखा हुआ है कि आपने इन्डियन करन्सी के हिसाब से 2करोड़ 65लाख की लाॅटरी लगी है।जिसमें पता लिखा था। 79, Park Lane London. h3k 1RA United kingdom, Swith (or Switch) Board [protected]. Lottery officer from U.K. name- Mr. John Stephen. अगर आप मुझे मेल द्वारा तुरंत सच्चाई से अवगत कराते हैं तो आपकी बड़ी ही कृपा होगी। कृपया मेल की टेक्स्ट भाषा हिंदी में ही होनी चाहिये।
Email address-john.[protected]@gmail.com
No video. NO foto.

I have purchased Samsung A9pro price of 30, 000/-a year ago in Pune. There is some minor display issues so it shown to customer service centre but (non workable, moody staff with non technical knowledge) cust. care return my mobile saying that there is no display issue but its software updation issue so they format my mobile. then after one year that minor issue start increasing therefor again i went to customer care, now they are saying its Display issue and 1 year have been completed so i have to pay display replacement charges of Rs 6200/-

So request to customer care exe. online to look into matter but he gives me new estimate of Rs 7502/- with discount of 25%. with following details complaint of My Model-A9.Samsung Product Complaint-[protected]

My Requirement :
I want free replacement of Display as you have given defective unit
My question to samsung :
1. whether buy or not samsung product
2. when will you provide good service.
Recommandation
please do not buy Samsung A series as it has display issue, it seems that to recover double money for indians
Contact
Prasad Pawar
[protected]
[protected]@gmail.com

We bought a high end refrigerator from samsung from which water is leaking from the freezer into the fridge. The tech said due to brittle quality of plastics in the insolation foam this happened. Have the video in which the plastic is just coming of like dust in high end fridge. The company says it's irreparable and so we don't have to anything. After calling couple of times. They say ok we as per rules are not obligated to do anything it's your problem, but as a good will gesture will give rs10000. What nonsense. Why would i want 10000 for so costly high end fridge. Had similar experiences with their high end tv but to give warranty they got away asking bills which where lost. They had serial number and record but wanted the "bill". 3 useless high end products failed in this year in our house. Definitely the samsung quality is going down the drain day by day.

Now its about one month my phone has complained and I give the phone centre and pay half the amount of the service cost .when I ring them they say the phone is not even checked and they are asking me one more week... Now I realized that the worst decision I had mad is to buy a Samsung phone ...and its more than a month I had gave the phone to repairs ...its a warrenty product and they ask me pay...i had already submitted 2-3 complaints and they are not responding for that...what should I want to do now...I made a decision that its my last Samsung product and not even recommended any one to go for that ...i hope Samsung may help ([protected]) ...i had still some hope in Samsung...i was a big fan of Samsung once and they had destroyed it☹

I got fake call from samsung phone he said u have an offer that u just pay 4050 and u get new samsung j7 prime phone.. But i get other product. One belt and wallet.. And i lost 4050 ruppes.. I want my money back.. He said i will refund u r amount soon tell me your atm no.. I said no in that ac 5000 cash also there that also lost.. Total 9050 i lost... But i did not get my money back till now...

I purchased Samsung galaxy Note 9 and got offer of Samsung Galaxy Gear smartwatch discounted on 9999 Only the original price 24999/-

i applied the offer and purchased galaxy gear smart watch from Samsung website and received 29/10/2018 from Savex technology Pvt Ltd.

i checked watch and connected to mobile and use it the whole night and next day morning as it has pre charged battery around 65% that lost till afternoon and my watch get switched off so i start charging the watch with received adaptor i kept it for 4 hrs and tried to start the watch but it wont start, i wonder what is this it wont start the watch i was new to this so i read out the how to guide book and tried but not started. i keep it charge the entire night and tested on morning but it wont start .

I search for Samsung service centre and visited the store and i met Mr. Narayan the service centre manager he took my request and given me acknowledgement copy on 01/11/2018 (15:52:32)
Bill No -[protected]
model name- SM-R810NZKAINU
DEFECT DESCRIPTION- DEAD GEAR NOT CHARGING
ACCESSORY - GEAR WATCH TAKEN WITH FULL BOX.

here is the description-

i ask them for full product replacement because
Purchase date :- 29/10/2018 on bill
Submitted to service centre:- 31/11/2018 on ack copy.

i received a dummy/ faulty watch so i ask them for replacement against the product and DOA copy for my product so i can raise a replacement request with Samsung.

the store manage has taken full box and watch submitted and given me acknowledgement copy for DOA( Dead On Arrive) he took 2 days to confirm and ready for DOA.

03/11/2018 i ask him for DOA copy he said i will give it you by afternoon when i reach to service centre for DOA copy he sail sir i need 4 hrs to pack the product.

At evening the same day 03/11/2018 i called him for DOA he says me i asked to my senior and they are not ready to give a DOA against your product.

i said what ...! why u are not giving me DOA

he said sir you have purchased this product in offer so we are not able to give DOA.

when i ask him whatever you are saying give it me in writing he is not ready .

My concern is :-

Samsung is not giving original products on offer may be selling the refurbished products or not faulty products without testing.

i just want to know why Samsung is not giving replacement on product they sold on offers if i believe on Samsung service centre manager.

Samsung store manager said to me we will repair your Samsung galaxy watch since then i took fallow ups with that guy and he was making me fool that the product parts not yet come it take 2 more days 3 more days kind of foolishness i was suffered

and i called to Samsung care support the new drama began here.

i disuses with support team and ask them for escalation matrix i want to escalate this that i was facing issue getting my watch.

that Samsung care executive transferred the call to floor supervisor her name is Neha she has created one number [protected] and said this complaint number and took the service centre guy on call in that day i spend 3 hrs in call with Samsung 2 times they disconnect in between and 2 times i had brief them from scratch of sad story of galaxy watch.

Neha Narayan and i were on call around 15 min and come to the conclusion that it will take another 15 days to completely repair my watch and still i din't get the answer

WHY DONT I GET THE REPLACEMENT ..?

even neha is not ready to give me in written that Samsung will not provide replacement on offered products

after that i wait another 15 days and tried calling to narayan the store manager

after 6 days of struggle he says the Sir your watch is ready.

i visited the Samsung service centre vcare Mumbai on Friday 07/12/2018 6:55 PM. Evening.

they keep me waiting 1.30 min.

and given my watch,

when i saw the watch they have repaired my watch with duplicate display and i can clearly see some dots on the screen.

and submitted the watch again to them.

if this kind of struggle Samsung wants from their valued customer.

i want the product to be replaced and give me new

or

12/12/2018 want my watch with proper repair.

or

i want my 9999 money back with some compensations.

is this the service of Samsung 10000 Samsung galaxy gear smartwatch is not even working properly

or the question Samsung selling the watch without testing

or whatever offers on Samsung are faulty products.

thanks and waiting i could find the justice from Samsung team...

Regards
Pams
[protected]@gmail.com

Sir
I am Noshad khaan mansuri and mera State Madhya Pradesh hai mere paas ek call aaya or bola ki sir aap jio number use kar rahe hai mene kaha haa or aap ka no. Discount offer me chuna gaya hai aapko jio or mi company ki taraf se mi note 5 pro 70% off me sirf 4000₹ me diya ja raha hai or mene apna village Post office or Disst. Ka state M.P. KA PATA DEDIYA OR 10-12 DIN baad ek call aaya or bola ki aapka parsal aaya hai post-office me to mene payment 4000₹ diye or parsal leliya or khola to usme do pars or ek belt nikla
Sir mere pese diladijiye sir please please
Is address se aaya thaa :-
Mobile gallery
House no. 104 Ground floor blk b Hari Enclave Delhi 110086

I bring to your notice after a month long pain and agony following up with your customer care in chennai - India in regards to my refrigerator which i had bought last year May 2017.

It is a 4 door refrigerator - RF28K9380SG French Door with Showcase 826 L
and it has been not functioning since Nov 15th 2018 . I had raised a complaint on nov 15th and till date 5 teams have come and replaced 3 to 4 parts and last 10 days they have been saying that they will rectify it and now there is no call and if we call the customer care they say the head office is following it up and they say they will arrange a call back but upto this time there has been no call.

I have recorded all the conversations and the report for the last 25 days and today i appeal to you to step in and look into and sort out this failing which i will be forced to go to social media / consumer court and spread this worst experience with Samsung.

Hope you do the needful immediately. My contact no is + 91 - [protected].

I have no words to express about the irresponsible Indian customer team . If this is going to be the state it will be a very pathetic situation for all your customers who have kept faith in your brand.

To my knowledge they have still not diagnosed the correct issue. Last week a person from the head office called me and assured sure by Friday he will get it done failing which the product specialist will come in person by saturday and get it sorted but now no one is responding.

I have purchased mobile handset j4+ just one month back. I faced problem as internet was not getting connected. When i visited the service center at, sector 22, chandigarh on 8th dec-18. They just upgraded the sw and return handset to me. But problem was not resolved

Today i again i called them and they are again saying to bring handset again at store

I have a side by side refrigerator. Its fridge part is not working properly for 3 months. I have submitted complained many times but every time same engineer came and couldn't do anything. I made a video of this problem. Now i fade up of this company and its service. I will never buy anything from this company. Please send any experience technician to check it otherwise i have to complain in consumer court.

Dear sir/madam,
I am hiteshkumar vinodbhai sagathiya i was worked in samsung electronic india pvt ltdi left that job but i want to withdraw my pf balance so already my uan activated but kyc not approved yet so kindly process my pf withdrawal asap.
My details.
Name: hiteshkumar vinodbhai sagathiya
Employee id: a424536
Designation: sec
Uan:[protected]
Aadhar no:[protected]
Pan: gpyps0198g
Bank name: state bank of india
Bank account no:[protected]
Branch name: ambawadi branch (Ahmedabad)
Ifsc code: sbin0010861
Mobile no: [protected]/[protected]

Dear sir/madam,
I am hiteshkumar vinodbhai sagathiya i was worked in samsung electronic india pvt ltdi left that job but i want to withdraw my pf balance so already my uan activated but kyc not approved yet so kindly process my pf withdrawal asap.
My details.
Name: hiteshkumar vinodbhai sagathiya
Employee id: a334306a424536
Designation: sec
Uan:[protected]
Aadhar no:[protected]
Pan: gpyps0198g
Bank name: state bank of india
Bank account no:[protected]
Branch name: ambawadi branch (Ahmedabad)
Ifsc code: sbin0010861
Mobile no: [protected]/[protected]

This is to inform you reading an issue. We raised compaint for an problem which was due to signal from dish but your executive took it for service and said some other problem which was irreverent and charged 5000 even after changing if that problem persisted now he is saying its due to signal issue.. Needed an genuine explanation. B y this way samsung you people are loosing customer reputation on samsung..
Pls revert on this issue
My mail id :[protected]@gmail.com
Mobile :[protected]

I have purchase samsung on8 on 22 08 2018 and i am facing lots
Of problem hang call drop i have submitted the handset thris and now
I am feedup of this handset now a days people are handicape without
Handset and i am handicaped now and dont have time to waste on
Going to service center allways have lots of work so i just want to replace
My handset or else refund my money i have spend 17k for this bull sheet.
I hope u will solve my issue or else i will escalate to consumer court.
I want u to take action as soon as possible

Hi,

I have ordered 163 cm (65 inch) tv online thru samsung shop on nov 5th for rs 97500 thru corporate offer but received 138 cm (55 inch) tv on nov 26th. When i contacted customer service immediately, they assured me that they will plan for reverse pickup and will ship the correct item. But after that for 15 days, there was no response from anyone even i used to call them and email them regularly. Now they started saying they cannot ship 65 inch tv with the offered price of rs 97500 and will refund the amount by arranging reverse pick up and closed the ticket. I am not sure why they have taken the order first and then started playing all cheap tricks with customers. During diwali season, 55 inch tv costs around 75000 in all major ecommerce sites. No one wants to buy 55 inch tv with price rs 97500 from samsung directly as other sites are offering for the same model rs[protected]. As description clearly saying 163cm (65 inch tv), i have ordered from samsung. There is a lot of mental agony and harassment by samsung. It is a complete cheating by samsung and they think customer is a fool. If they cannot ship the ordered product with ordered price, why they place and take those kind of orders from customers?

The issue that i have experienced was: mobile automatically restart when i am using phone. First when this thing done i visited customer care they said there is problem in a7 mobile series and they said to backup the mobile and give them for 20 minutes after some file added in mobile software but still i facing this problem, now they said just give us your mobile for 2 day for under observations, i said ok but give me some spare mobile i dont have they said you arrange... If i have extra mobile then why should i bought new one??? I m customer of samsung from last 10 to 15 year s. At this time nobody have spare time for routine to customer care... And if you have problem in phone after software update then why should you not return back this mobile and give us new... This mobile is also new... Then why should you not bought... Its is on your company reputation... And its defect in this series... Plz let me not what to do... I bought this mobile on 28.10.18 and updated on 4 to 5 days below from today...