Samsung India Complaints & Reviews

Hi Kamalesh K,

As discussed, I regret to inform you that, I am not at all interested to repair that mobile and taking back for the following reasons;

1) Mobile got problem within 1.5 months of purchased.

2) As per your mail the mobile main board replacement is not good as per my concern based on simple auto security patch updated in that mobile on 19-Dec-2018.

3) The mobile Samsung note 9 model has not checked and tested properly for security patches update and circulated in that markets for sales. Obviously we come to this conclusion as per the performance of

Model: Samsung Galaxy Note 9 (Ocean Blue, 512 GB)
Model Number: SM-960FZBHINS
Serial Number: RZ8KA0NBJ5M ([protected])
Date of Purchase: 26-Oct-2018
Date of Dead: 19-Dec-2018

4) There is no meaning in the Samsung brand name while available of so many other brands (local) in the markets.

5) Even though the problem is with security patch side but there won't be a replacement from your side and convince me to have a mobile board replacement with warranty extension. Who need your warranty extension although the main mobile board has been replaced?

6) As you said it’s a hard ware problem, But mobile got problem only when the Patch updating going on. So please check your Log details properly for the issue of software problem based on your security patch updating for this model. If log details could not been checked means how Samsung is done with other updates. There is no meaning of Software updating in Samsung brand then in the market.

7) As a high end customer, I Predominantly select this Model Samsung Galaxy Note 9 (Ocean Blue, 512 GB) for its high-end configuration will be suited in my day-today business activities and storage of data's with high speed restorations but Samsung is giving least consideration even for high end customer.

8) As you informed that based on your policy ready to give replacement warranty for board but it won’t apply for us, as this problem accrued because of your security patch non testing software updating only not by us or direct hardware issue. Please check your log.

So as a user I don't want a high-end mobile with main board replacement. I strongly wish to inform you that i need a New Mobile with full proper tested same brand mobile as replacement or revert back my full money with a letter that we couldn't satisfy this customer with Samsung brand.

Please note: On 19-Dec-2018, Samsung Galaxy note 9 (Ocean Blue, 512 GB), auto security patch update was done; and auto rebooted after android updating was happened, later my mobile has not even turning on however it had 58% battery charge. I kept all my officials and personal data in it. I am really frustrated, because of the mobile issue and all my daily activities also affected.

Based on your positive reply I come to a conclusion regarding this to issues to be closed with us or to be legally. As because of this mobile issue my business got loss of around INR 15 Lakhs who will bare this as because of all the data’s struck in the mobile also you are telling could not even retrieve it.

Thanks / Regards,
Rajeshkanna S

On Wednesday, December 26, 2018, 10:16:58 AM GMT+5:30, Kamlesh Kumar K wrote:
From: kamlesh.[protected]@partner.samsung.com
Sent: Wednesday, December 26, 2018, 10:16:58 AM
To: [protected]@yahoo.com
Subject: Communication from Samsung to Mr. Rajesh Kanna - [protected]

Dear Mr.RajeshKanna,

Greetings!

This is in regards to the complaint of your Samsung Mobile Phone with Model Number:- SM-N960FZBHINS, bearing serial number RZ8KA0NBJ5M.

It is our best endeavor to provide you with impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized; therefore, Samsung products stand out as best as compared to other products in the same category.

Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day.

The feedback shared by you regarding the product quality is appreciated. We assure you that we are doing our best to give you a perfect resolution for query and you will find no performance difference in your product post repair. Samsung repair process ensures equated performance of your product to your satisfaction.

We hope that you will appreciate the fact that we want to give you the best resolution; therefore, we request you to bear with our efforts to serve you better by allowing us to repair your unit.

We once again request you to give us an appointment so that we can depute our service engineer to carry out necessary repairs for satisfactory performance of your Mobile Phone.
In conclusion, based on our discussion we will not be able to cater your request for exchange of the above said product. Instead we would like to offer you 6 Months of extended warranty post quality repair.

We value your relationship with Samsung and assure you of our best services, always!

Thanks & Regards,
Kamalesh.K
Senior Executive - Customer Experience
Desk Phone:[protected] Extn 1639 (Mon - Fri, 08:30 AM - 05:30 PM)

I had purchased an earphone on 31st aug'18 which has stopped working and in the meanwhile, i have shifted to pune. Tried to get the earphone replaced from a samsung service center however they refused to help saying the bill is not correct. I have the bill issued by the mobile shop and all the earphone cover and feeling helpless now. Any support would be helpful in this regard.

Nagalakshmi,
Supervisor,
Chennai contact center

This is regarding the fridge unit - rt30m 3954u7/hl

At the outset let me express my distress and anguish for your refusal to replace the defective refrigerator, knowing very well that the same had been repaired four times (In the first year of purchase) in past one year by your engineers. You expect me to now believe that the unit will now onwards work without any problem, even though it has been last repaired on nov 2018,. I have lost faith in this unit and am not ready to pay any additional expenses towards the damaged product.

As you have been conveying your management's decision or policy (Over telephone calls and by your last mail), i urge you that is unacceptable to me and they should expeditiously replace the unit with another one which would give efficient and peaceful service in future.

Thanks,
Prabhavathi

Hi i m manjegowda n p form karnataka

— forwarded message —
From: samsanga company limited
Date: sun 23 dec, 2018, 12:38 pm
Subject: acknowledgement and choose option of payment release
To: manju radha

Samsung financial empowerment fortune program ®2018
Samsung electronics (Uk) ltd
Samsung house 1000 hillswood drive
Chertsey surrey kt16 0ps, united kingdom
Official website: www.samsung.com
Dr, andy griffiths
Tell:[protected]

Payment number: nk249naa
Verification number: nm[protected]pf
Country: india
Date: 23 of december 2018


Approval of award winning prize of 700, 000.00 gbp for delivery/transfer.

Attention:

We are in receipt of your e-mail and wish to thank you for your co-operation, i wish to inform you that my duties include representing your interest and guiding you through claiming your winning cash prize. We want to clarify you here that after a good scrutiny of your provided mail, we are glad to inform you that you are one of the winners of the uk samsung company empowerment program sponsored by the samsung company inc

The uk samsung company empowerment program has been on for more than a decade now and we have changed the lives of many since then. Your life is about to be changed as you are one of the lucky winners of our annual samsung financial empowerment program sponsored yearly bonus promotional, your winning cash prize of 700, 000.00 gbp (Seven hundred thousand great british pounds), will be paid to you soon as you meet with the requirements.

I wish to inform you that all authorities involved have certified payment of your mobile draws claims amount to 700, 000.00 gbp (Seven hundred thousand great british pounds), which is prize money from samsung financial empowerment program mobile draws, which was drawn through a computer random system of all the mobile users worldwide. Be informed that instruments of payment for the sum of 700, 000.00 gbp (Seven hundred thousand great british pounds) to you is already in our possession and shall be processed upon meeting the requirements stated below. You can now begin the final step of the claims process, which is the transferring of your cash prize to you. With regards to this, there are two options open to you, you are required to select the more convenient of the two.
You are advised to complete the below form and send with the fund release application letter to me to start the process of release your winning fund to you.
The options, together with their associated conditions are presented below:

{option 1:} your prize money will l be wired to your bank account via an automated direct wire transfer system operated by nominated payment center. Hence you would be required to send us your bank information, i. E..

Full name...
Address...
Age...
Sex...
Nationality...
Mobile number...
State of origin..
Marital status...
Occupation...
Bank name...
Bank account number...
Bank branch, swift/iban codes
Id proof...

{option 2:} courier of your winning cash to you via dhl courier company, which is our assigned courier company. Please note that your cash will be delivery to you in your nominated address, the courier company would bring the cash to your postal/home address nominated by you and as written below (Please you are allowed to correct or amend your contact information in your next mail) you will be required to send your international passport, driver’s license or id card to me via email attachment as it will be used for a proper identification of you during delivery of your winning cash to you by the dhl courier company through our delivery agent.

Full name...
Address...
Age...
Sex...
Nationality...
Mobile number...
State of origin..
Marital status...
Occupation...
Id proof
I expect an email or call from you immediately you fill the application form letter and making a selection from the two options above.
Congratulations and have a wonderful week.

I wish you on behalf of all members and staff o[censored]k samsung electronices co. Ltd congratulate you as you expect your wining prize and i hope you spend your money wisely and to the betterment of your community and wish you the best of luck as you spend your good fortune thank you for being part of our commemorative 79th years anniversary draws.

Past winners around the world full of excitement
Best regards,
Yours faithfully,

Dr, andy griffiths
Tell:[protected]
Samsung electronics (Uk) ltd
Name manjegowda np and wife raveela h d
Father name pape gowda
Address. Hassan karnataka
Pin 573201
Mobile
Age 30
Sex mel
Account older name. Raveela hd
Bank account no[protected]
Bank name canara bank
Isfc code. Cnrb0006323

On sun 23 dec, 2018, 2:01 pm manju radha

Yesterday i had gone samsung service center deep market ashok vihar (Plot no 11, 1st floor, jeet building, ashok vihar 1, delhi - 110052, opposite icici & pnb bank, deep central market (Map) for repair my samsung j-7 pro mobile (Scree patches only). On that time they deposit my phone and they said me when they mobile repair on that time if mobile screen will damage so you will be liable for that. For my knowledge if any service center repair any phone so whole guarantee is of your service center how they said that customer will liable for his repairing. On that store i m already face manny problem and i was already put my complain in consumer court with docket no 378562 (State commission a – block, vikas bhawan, i. P. Estate, new delhi -110002.)

Complaint 1. Misbehave by manager/owner
2. Fake commitment
3. Payment charged with in warranty
4. Unnecessary problem add in apparatus and charged payment without any reason therefor my apparatus is an under warranty.
5. Manager said that they dont have any reason for uploading documents for the repair of my mobile so he uploaded the photo of little bottom scratch that was already 6 to 7 months older & is far away from the screen to damage distance between screen and scratch is very longer so why they said that kind for wording.
Samsung service center said we do face to face service but they put my phone behind the room in some machine & broke my screen & then said sir screen damaged you have to pay.
At that same time i called samsung service center customer care, they said to make a conversation with the manager for the issue, the manager said at that time
"if there was no single scratch in phone i will do it for free." for making money they create a reason for damage and charged rs 4645 for new display.

Kindly refund my payment immediately otherwise i will take strictly action against samsung as you know i had already put my complaint in consumer court.

Mail id - [protected]@sargam.in
Mob - [protected]

Mr. Manu rajan,
Sr. Executive - customer experience,
Samsung india electronics pvt. Ltd.

At the outset let me express my distress and anguish for your refusal to replace the defective refrigerator, knowing very well that the same had been repaired four times (In the first year of purchase) in past one year by your engineers. You expect me to now believe that the unit will now onwards work without any problem, even though it has been last repaired on dec 18, which is not even a week ago. Such false assurances were given to me every time your engineers repaired it, but had to eat their words when they reappeared to repair it every subsequent time. I have lost faith in this unit and your engineering team and i do not wish to bear the mental agony of again facing another breakdown as well as throwing away food which goes bad every time the refrigerator crashes.

As you have been conveying your management's decision (Over telephone calls and by your last mail), i urge you to vociferously revert back to them that this refusal is unacceptable to me and they should expeditiously replace the unit with another one which would give efficient and peaceful service in future.

Looking forward
Rajiv saurastri
Lucknow

Now a days samsung started new fraud business. 3 days back they released a software update. After having that update my mobile getting restarted (Switched off and on) and mobile battery is draining like anything.

I spoked with 2nd level customer care person and asking them to release new update immediately.in meanwhile if my mobile happens anything (Battery problem, software issue or mobile crashed). It is samsung responsible to replace the parts or mobile with free of cost without charging anything. Because samsung did a mistake because of that my mobile facing issue and out of warranty (Purchased on 2015).

Customer care person saying even mistake from samsung customer has to pay from pocket. Saying go to hell to whom yo want you can speak or put a case.

This is not professional business by samsung, samsung did mistake customer has to suffer. Because no one can do anything that samsung feels.

No reference id provided by customer care team.
Email: [protected]@gmail.com
Reach me @ +91 [protected]

I am unable to update. There is bug in link. So again creating new one.

Dear sir/madam, i bought samsung sound bar in may 2017 but it became out of working in june 18. When i filed a complaint in samsung then i got the response from the customer care that the company does not have the enough technology in india to repair it and i will have to replace the entre subwoofer at an esto naye of 4300. I am surprised that a billion dollar company doesnt have enough technology in india to repair the product and passing on the burden of replacement on the customer.

Please help me in resolving this issue and tell the company to repair the product or replace at the repairable cost.

Below option to select the sound bar is not there and i am selection tv option.

Regards
Amit
[protected]

Now a days samsung started new fraud business. 3 days back they released a software update. After having that update my mobile getting restarted (Switched off and on) and mobile battery is draining like anything.

I spoked with 2nd level customer care person and asking them to release new update immediately.in meanwhile if my mobile happens anything (Battery problem, software issue or mobile crashed). It is samsung responsible to replace the parts or mobile with free of cost without charging anything. Because samsung did a mistake because of that my mobile facing issue and out of warranty (Purchased on 2015).

Customer care person saying even mistake from samsung customer has to pay from pocket. Saying go to hell to whom yo want you can speak or put a case.

This is not professional business by samsung, samsung did mistake customer has to suffer. Because no one can do anything that samsung feels.

Hello... Dr. Sathish here.in brief, i complained customer care number of times regarding heating, poor battery and hanging issues within few days of purchase with a reply to wait and observe for few more days after settings. As issue is not solved i called again again and i had to visit service centre who says mobile has multiple issues. Claim no is issued abd upon calling back cc says our policies wont accept for replacement but only repair which might take few days. Which is unacceptable for me being a dr and i have many previlage accounts and important data which i cant afford to lose. Kindly solve th issue by early replacement of mobile as am suffering a lot due to haeting up mobile causing ear ache headache and irritation apart from poor battery and hanging

Hi i bought a samsung tv on 28/04/2018 and the tv has broken down several times. Once when it had a major issue it took more than a month for the service centre to get it fixed and now i am having the same issue. Its only been about 8 months and in these 8 months more than 3 months i could not use the tv. I didn't complain earlier as i live in london and only go on holidays to india. However im going down this week and your service centre has said it has the same issue again and i'm not going to spend 15 days of my holiday with no tv. I want the tv to be repaired within a weeks time or replaced right now.
This is outrageous.

Samsung smartphone, j6, purchased three months ago, stopped charging. I was much delighted to walk to a samsung asc at kannur for a quick service, but to my surprise they told me to replace the panel board at my own cost. They were claiming that reason could be water entry. Trust me, no question of water entry has happened what so ever. It is evident from the present functioning of the phone. (Ie, no function except charging is affected). Even if they want to blame it on water only possibility is moisture entry due to normal sweating in this coastal area. My question is how can a customer be told as warranty null and void for normal uses of an instrument under normal conditions. If a smart phone is not designed to use with palm in high humid area, how smart is this?. I

Hi, i am using galaxy s7 edge for the past 2 years. On dec 5 2018, my phone started to freeze and restart regularly. So i visited the service center dwaraka systems and services vellore, tamil nadu on dec 06 2018 and explained all the issue and they give the job sheet and marked as phone dead (At the time of visiting service center the phone not turned on). On dec 7 2018 they updated me through a phone call as there is a problem in the motherboard power supply and they told me to change motherboard it cost around 14, 000. But i informed don't change the motherboard and i will come and collect mobile. But once again service person told i will try to downgraded firmware and check once again. So again, i called service center on dec 8 2018, they informed service person on leave. Again, on monday, dec 10 2018, i called the service center and speak with service person they told there is a problem with the motherboard and you need to replace it, i informed i will come and collect phone by evening. Evening when i visited service center the receptionist told still your phone under service and asked me please come and collect tomorrow. And once again i visited service center on dec 11 2018 now they started to tell the new story there is no problem in motherboard there is a problem with your display. When in turn on phone my phone display completely damaged internally not physically and the freezing restart issue also not resolved. I argued with the service person that service person only damaged my display but they totally disagreed. Again, on dec 11 2018 night i called samsung customer care and complain regarding this issue they told they will forward to a concerned team but i didn't receive any callback. On dec 13 2018 i again called customer care about this issue they told we will arrange callback but i didn't receive any call. Again, on dec 15 2018 called customer care and spoke with the escalation team and they inquired in the service center also but they believe only the service center guys. I didn't get proper resolution in this issue. I am 100% sure there is no problem or not at all single dot in my display the only problem is freezing and restart issue. While servicing the mobile service center person only damaged my display. I need proper resolution from samsung india and take action against that poor service person.

Contact number: [protected]
Jobsheet no: [protected]
Reference id [protected],

Hi sir
This is my bill copy for Samsung 9 in this bill mentioned imei number ...
U can check the details of call register
I don't get the solution .
In that phone I'm.facing the lots of issues
But service centre and customer care told that device was working fine
But not informing to me cancel to call
I'm and handset is in service centre also I'm not taking
I'm not happy with Samsung very much dissatisfied

Regards,
[protected]

My samsung rf217acrs refrigerator is giving me the same exact problems as all these other posters. I’ve tried wiping down an already clean refrigerator inside repeatedly. I’ve also purchased countless baking soda boxes, but to no relief. It all began with a slow drip of water into the right side crisper and behind it. Now a most horrible smell, and it takes over the entire kitchen. This is definitely a manufacturer’s problem. These refrigerators are not made to have a normal and decent lifetime. I tool a four year extended warranty on it when i purchased it in 2011. There’s no reason for a refrigerator to not last more than seven years. These refrigerators aren’t cheap to purchase, but they all seem to be cheaply made. I am so unhappy with this, and i will never purchase another samsung product of any kind after this.

My galaxy S8 display is showing a problem like blinking and low light on 14/12/2018. I was visited the nearest service center on 15/12/2018, they told that it may fall from my hand or damage by me. But there was no dent or any crack on my s8 body or display.
I told them I always keep it on my jeans pocket, before 1 days i saw those problems. They take picture of my phone and send to the higher authority.

On 18/12/2018 they call me and tell that the can not give me any warranty because the display is broken.
I can not understand how the display is broken with out any fault from my side !
also here is not any damage on outside of my phone .
my mail id is - [protected]@gmail.com
ph - [protected]

I purchased a samsung led tv in 2013. Samsung tv panel display problem before 3 months. Service engineer came and checked the tv and told to replace the panel. My tv cost around 48000 and service engineer asking about 25000 to change new panel for my tv. It's not affordable. After buying a tv cost of around 48000 and changing panel cost almost half of the amount of tv. Worst service from samsung.

With much regret and disgust i am writing to you to share the frequent problems which have been faced by me and my family due to repeated faults in the samsung refrigerator bought exactly a year ago.

On december 17, 2017 i had bought samsung rt-56k6378sl/ 546 ltr refrigerator bearing serial no. 0d154dbj801300 from great eastern retail pvt. Ltd., kursi road, lucknow vide invoice no. Vk/1718/sa/00072 dated 17/12/2017.

Over the past one year the refrigerator has stopped functioning a number of times, details of which are as follows -

Oct. 8, 2018 : both the compartments (Freezer and refrigerator) stopped working.
Oct. 9, 2018 : complaint lodged with samsung on customer care; request no. [protected] allotted.
Oct 10, 2018 : technician examines the unit.
Oct 11, 2018 : samsung technicians repair the gas pipeline and filter. Refrigerator resumes functioning.

Nov 29, 2018 : both the compartments (Freezer and refrigerator) again stopped working.
Nov 30, 2018 : complaint lodged with samsung on customer care; request no. [protected] allotted.
Nov 30, 2018 : technician examines the unit. Makes minor adjustments and the refrigerator resumes functioning.

Dec 2, 2018 : both the compartments (Freezer and refrigerator) again stopped working.
Dec 3, 2018 : complaint lodged with local samsung service center. Attended by a technician. The refrigerator malfunctions on & off till dec 6.
Dec 7, 2018 : refrigerator repaired again by samsung technicians. Starts to function normally.
Dec 8, 2018 : lower compartment (Refrigerator) stops cooling, while the freezer continues to work normally. Informed the samsung technician again, but could not be attended as me and my family had shifted to a hotel for my daughter's wedding.

Dec 17, 2018 : complaint lodged again with samsung on customer care; request no. [protected] allotted. Samsung technician examines the refrigerator and informs of another round of repair to be carried out today (Dec 18, 2018).

This series of frequent malfunctioning in a new samsung refrigerator has been a nightmare for me and my family. Also, due to this, there have been frequent wastage of food stored in the refrigerator, especially when there is a marriage in the family. I am at my wits end as to how should we deal with such episodes of frequent break-downs and repairs. Our trust in samsung brand has been completely wiped out. Hence, i request you to please replace the unit, as there are certain obvious technical faults in this particular model or maybe just this unit. Do let me know the date by when i should get the replacement.

Your truly
Rajiv saurastri, lucknow

I bought note 9 on 8th December.from next day I have spen cap loose and sounding.i went to service centre.they told at first it is manufactured like that only.i saw my friends mobile too.it is tight.then I went another time to service centre then they told that yes it is loose and they place new spen order.after 3 days they called that new spen arrived I went there it is not perfect.so there only they told we will place another.today 17th December no solution.and today from playstore apps not downloading sometimes.i called to customer care.they from smart tutor accessed my mobile and told that it may be software issue.so please help me with this.please provide me replacement or refund.i lost faith in Samsung customer services.they are not responding at all.

Thanking you.

Hi,

This is to inform you that i bought samsung smart tv worth rs. 70, 000/- from samsung smart plaza, waidhan.

At the time of demo t the shop, it was informed to me tht there is bluetooth connectivity with this smart tv however when i brought this smart tv at my home, i found that my bluetooth speaker is not getting connected.
I waited till the demo. Next day when the demo person came for the demo even he tried for the same and informed that he will confirm and get back to me but didn’t turn up.

I again tried reaching the shop and requested to connect the bluetooth however, he turned completely different and told that by mistake he told me that there is bluetooth connectivity but there is no option on this model. I was completely shocked. He asked if i can use n external bluetooth device to which i denied. This is ridiculous to get this kind of miscommunication from such brand like samsung. If you guys need proof, i have call recording s well where the dealer is accepting that he mis-guided me by his mistake.

I would request if you can take the tv back and refund my complete money. Thanks.

Vivek pandey
[protected]