Samsung India Complaints & Reviews

I purchased one double door refrigrator from sant sales haridwar in 2014 with 10 years warranty. Unfortunately the refrigerator stopped working recently. On our complaint at samsung haridwar, the company mechanic said compressor failed. Since the frig is with 10 years warranty we were supposed to get compressor free of cost but samsung forced us to pay rs7850 as compressor cost nd gas nd services, since our bill had misplaced. We requested...

Hello,

As a distraught customer I would like to draw your attention to the irresponsible and careless attitude of the customer care and after-sales service of Samsung India Pvt Ltd after their refrigerator was found defective.

We had purchased a refrigerator (Model number R562K600750) on 26th June 2017 from Amit Sales (Bilaspur, 495001). On 26th September 2018,
we had registered a complaint saying that...

Dear samsung team,

Subject : need to refund the amount urgent basis….
I purchased tv samsung 43 fhd smart led tv 43k5300 at reliance digital tolichowki at the date of 11.02.2018, within a 3 month i got a problem of “ dots on panel screen”i raised complaint on samsung team, date of complaint[protected], complaint no : [protected], samsung technician visited the panel and found the problem forward the...

Samsung television (Led smart tv 43 inches) purchased in feb 2016 which costed around rs. 55000/- turned out to be a damaged piece in 2018. There is a horizontal line seen on the screen which is disturbing the vision of the picture. We have never touched the tv as it is a wall mount. A technician from samsung has checked the defect and have informed that repair would cost around rs.16000 to 40000. We purchased samsung brand tv expecting best...

Dear Team,

I would like to give you detail information about the incident that took place with me.

I have visited service center at Andheri (west) on 20th October 2018, for issue of charging point and finger print scanning to my mobile. After checking, service engineer asked me to visit again on Tuesday as they dont have the part which is to be replaced.

It is very difficult to leave office on...

The complaint is showing resolved by the company whereas it is still pending.we have also complained to consumer forum vide complaint number 924198 and have send a registered letter to costomer care head of the company on 13 Oct 2018 which was received by the company on 16 oct 2018. But they didn't reverted back to us. I am going for consumer court if will not get immediate response and also put a harrassment case against the company.I...

I purchased a samsung handset (Sm-j720fzdgins), bearing serial # (Rz8k70adhnw) on 27/08/2018 from a local shop i. E. Pioneer 22 s. C. O no. 1005, sector 22, chandigarh for an amount of rs 13500/- but it is faulty product. I have already repaired many times from service center. I just want samsung to replace my handset immediately even i have paid my huge amount for this crap which needs repair every week but mr. Yogesh kumar sharma, senior...

Hi,

I am really surprised to see 50, 000 needs motherboard change within 2 years. Costs around 13600. If we are about to get problem within 2 or 3 years, thn why do we need ti purchase 50000 phone.

The user of phone is lady and below are points

1. She rarely uses the phone
2. She don't play games
3. Phone charge time frame is absolute.

I'm disappointed with service...

My name is nagaraju, mobile has a problem damaging the screen my mobile imei number is 358674/08/851296/7. Please rectify the problem as early as possible and the same problem has occured twise after purchase because please gave me suggestions to rectify the problem and mobile number is [protected]. My mobile is samsung j7pro and it was purchased in bajaj electronics on 08/01/2018...

The glass shelf of the refrigerator started breaking after a year automatically.
In closed fridge when we opened it we saw very tiny small pieces of glass all over the fridge
When I approached customer service they said it doesn't come under warranty.
I don't understand how can a brand like samsung makes such cheap accessories. It seems you guys keep such manufacturing defect purposefully.

When approaced...

I bought samsung washing machine from khosla electronics habra on 20th october 2018. Since then i raised total 3 installation request. Details of the same is attached below

1. [protected] - cancelled on 23/10 with the reason no people in home address which was completly false

2. [protected] - cancelled on 28/10 with the reason no one received the call which was again a false reason.

3. [protected]...

Sir. Mera naam kundan lal adaniya hai mere pass ek call aaya tha jisme bola ja raha tha ki aap jio ka sim use kar hai isliye aapke sim ko discount offer me chuna gaya hai aapko samsung galaxy j7 prime 4000 rupaye me diya ja raha hai kya aap ise order karna chahenge maine ha kah diya aur phir address diya aur phir 12-13 din baad call aaya ki aapka parshal aaya hai to mai post office gaya aur maine paisa diya aur aur parshal liya aur jab parshal...

S : I bought samsung galaxy note8 ON 24TH SEPSEP'17 for Rs. 64000/-. After few months i started having overheating problem and very less battery backup ( half a day). SAMSUNG GLAXY Note8 PHONE WAS STOPPED IN MARKET DUE TO BLAST AND WITH OVERHEATING. THEY PROMISED TO CUSTOMERS WITH CORRECTIVE FEATURE LAUNCH .EXTREMELY SORRY TO SAY IT HAS SAME HEATING FEATURE AND LESS BATTERY BACKUP. I have submitted my device thrice to the service center bangalore...

I have ordered for Samsung power bank with Samsung Bluetooth which I received yesterday and in that Bluetooth is not working I want to replace let me know how to get it replace or refund my money immediately no reply I am waiting for the earliest reply why not working goods are sold under your website which makes bad impression in the customers mind...

I have purchased a tv from uae on 30/11/2017 due to no power issue today customer service refused to take service request under warranty, i am regular customer of samsung and using all the products like fridge ac etc.

Requesting you to please take my request under warranty as its comes under 1 year warranty.

Thanks
Manish kumar
Email [protected]@gmail.com
Model-ua40j5200ak
S/n-02643k3j900868n...

I have ordered a samsung 253 l frost free double door 4 star refrigerator with order id od[protected] and this got delivered correctly on the exact date 23rd oct. Instalation and demo was supposed to be on 27 th oct. One of the rep from samsung used to call me tell that this will be installed by 25th and then he cancelled the req. Again i called him and enquired he told he wil again raise req and they will come and install it on 27...

We bought a samsung refrigerator 2 years ago but now it has stopped cooling down. Before it we bought a whirlpool refrigerator which gave us a pleasurable experience. But when that refrigerator stopped working, so instead of buying another whirlpool refrigerator, we bought a samsung refrigerator as someone of our trusted one told us that. So we established trust on your appliances. But it doesn't reached to our comfort level as it has stopped...

I filed complaint no.[protected] on 14th oct 2018 for servicing of my washing machine under warranty & which is not working since 13th oct but till date my complaint is pending from 15 days. I contacted somany times to local office kolhapur, the local office is not taking proper responsibility. I also contacted toll free number so many times he gives only assurance that engineer will visited today, tomorrow etc. Very very faltu service of...

I purchased mobile on 04/08/2018 at Pondicherry, the first problem is got lines in display within 20 days, so I gave to service center they told me only paid then I contacted customer service they service my mobile free of cost, after receiving my mobile with in a week moisture error has been deducted came, so again I went to service they replaced mother board, but after that 4 times same problem repeated, they didn't solve my problem, I...

Ref no: [protected]

Very worst After sale service which i never came through with LG and other products in last 10 years. This will be my last product from Samsung. I will make sure that my relatives and friends also stop preferring samsung

Not even year TV's panel has stopped working.No display. i paid 58k .And now it has come for 30k rs replacement. Do you guys manifacture the product which survives for year...