Samsung India Complaints & Reviews

This complaint is a follow up to the my previous complaint dated 5th august 2018.

I saw samsung reply way too late and by then it was marked as resolved. You have requested me to give you the details of the complaint with no email address to send it to. I don't know if you expect me to share my email id and phone number on public platform.
Unfortunately none of your service centers didn't even bother give me any service support let alone give any customer complaint number to refer later. They have simple told me to send the phone to a uae service center to fix the phone. Since i live in maldives and the phone was purchased as gift by my friend for me. I don't have a choice to send the mobile to uae for repair. I am at end of my wits as having to work with a broken phone is unbearable.

I really appreciate if you could resolve this for me. Or else i am just waiting to get back to india so i could replace the phone with a new phone.

I have ordered samsung powerdank20800 mah&. Get samung 128gb memory card free. But product is of samsung. Please i want my right product which i ordered samsung powerdank20800 mah&. Get samung 128gb memory card free when i get this product my cont num [protected]/ [protected] when it get in from me. Or cont me at mobile number iam want for ansr

I have received samsung refrigerator model code rt28n3342r2.: the cardboard carton (Box) was completely torn from the base. The thermocole of the base was completely open. The back side of the refrigerator was covered with a thick layer of dust. The entire outer body of the refrigerator was covered with dust layer. There was no plastic cover on the refrigerator.
I have spoken with the online customer chat but they are unable to help.
I wish to return the refrigerator. Please deliver new, clean and petty pack product at the earliest.
A global company like yours needs better service.

I have called service executive on 21st dec., 2018 my machine was not working properly. He came and misunderstood the error and opened the complete machine after informing him he somehow fit the parts but incorrectly which in return resulted in further detail. Now there are multiple damages in the machine and the executive is charging very high amount.

I need machine repair on immediate basis and without any additional cost. If required you penalize the person who did mistake and you should not have such irresponsible and illiterate person for servicing.

I have bought the front load samsung washing machine 6 months before, last 4 days its not working. I have registered a compliant in [protected] (On 1st jan 2019) - which was cancelled by customer support team mentioning that, its wrong area (Even the address was clearly mentioned in the portal (As porur) it was updated as thambaram and declined. Again another compliant registered with samsung call centre ([protected] - venkatesh /). The support team was not at all giving proper guidance and support. The washing machine is having 3 years warranty for whole machine and 10 years warranty for the motor. Can you help to fix the issue. We have elder people and 4 days cloths are spread across home. Very disappointing experience with samsung.

I am nishant and purchased samsung phone samsung j4+ (32 gb) on 7 nov-18 for diwali gift for my father. Within a month we facing auto restart problem and one day not on. I plug to charger but still not on. Then i visit to asc in rampur on 20 - dec-18 and they submitted my phone and said that you leave now and will check and update. He call me in evening said that your will be repaired in out of warranty. I am asking why and he is said that motherboard burn. My concern is, i am always charge my phone your charge. Why its happen its mean you product quality is very bad. Then i approach to samsung care and email department but no one response and not resolve.

Please help.

I had registered a complaint for my samsung double door refrigerator on the 12th December 2018. The technician visited on the 15thDecember 2018 and informed that there is problem in the PCB. He told that I will receive a call from the customer care and will get a update of the problem and they will inform the total price to be paid when the part is changed but till today nothing has been done and I had to call the customer care every day for the update. Till now I have not received any call from the customer care giving me the latest update. It is almost 20 days after my first complaint. Samsung being such a reputed and branded company I am really shocked with the treatment given to me regarding the repair of my refrigerator. Please do the needful within a day or two as this has really frustrated me.
Regards,
Biju

In reference to above subject, i hereby bringing to your kind attention that i have purchased a new samsung handset named samsung galaxy j4 on 31.12.2018 in orange store uttarahalli branch bangalore. But i got a defective handset means sound is not coming properly. Iam hearing very low sound. Sound is not working at all. When i reached the store and enquired about this they are telling “we don’t know, you need to go to samsung service centre”. Likewise i had gone to service centre too but they are not at all responding properly. They are giving irresponsible and rude answers like “that much sound only comes for that handset, it is working correctly only” and they send me back.
Hence, i hereby requesting you to kindly replace with new handset at earliest and resolve the issue else refund the amount which i incurred, please kindly do needful.

This complaint is regarding samsung service center and samsung india for faulty refrigerator. I have been cheated with a faulty product. It's not even one year and the outer body of the fridge has starting rusting. I lodge a complain on 4th dec 18 regarding the same. Samsung engineer came twice and clicked photographers after that without our itimation the complain was closed stating it has been resolved which was not. Again we registered second complain on the same issue the local provider interacted with me very badly and said its cleaning and user issue so thats why they closed the complain. I want my fridge to be replace with new fridge as it is under warranty and not even completed one year. I have paid huge amount and i have suffered slot, i should be compensated against this faulty product of samsung. Samsung purchase date 21/01/18 and model no rt39m5538s8

I have purchased a samsung galaxy j2 core on 19/09/2018. On 21/12/2018, it appeared that although the ring tone sound is there but not displayed in the phone. I went to samsung service centre at barasat, north 24 parganas, w. B. After examination of the mobile the technician told me that due to water entered in the phone, the mobile is not operating and it is due to our negligent, therefore you have to pay the repair charge. He told me that the cost of repair will be more than rs.8000/- although the cost of mobile is rs.6000/- although it is within the warranty period. I tried to convince him that there is no negligent on our part, but he turned a deaf ear in this matter. Every body goes to service centre for repair work of the mobile. If it is within the warranty period, customers are advised that the defect in the mobile is due to your negligent and it is chargeable.in view of the above, the question of justification of warranty in the mobile must be raised. The word warranty may be withdrawn for selling mobile phone. I shall be grateful, if you kindly look into the matter.
With regards.

I have done a complaint about my freeze. Technician came and told that compressor is fail and should be replaced. After that no one came to replace the compressor and the service center called me and told no compressor will be replaced and will give 10% of my freeze's amount. My freeze is 4 years old and it has 10 year compressor warranty. Pls solve the issue....

I have launched a request vide request no [protected] for repairing my washing machine because of water leaking. First time a service engineer came and charged me for rs. 590/-and communicated that there is a part which has been damaged. And he communicated that he will come back with that part and the leaking problem will resolve. Second time he came with some other part which was not applicable for the problem and returned back. Third time he brought the part but with that part brought some additional part which was not damaged and forced to replace both the part. We did not agree to do so as it was costly. So the boy returned back and problem is live. Yesterday we had got a sms stating that dear customer thanks availing samsung customer service amount payable against your request no [protected] is inr 590/-. So please help us to resolve the problem at the earliest with proper minimum part replacement.

I am complaining again the samsung store in thrissur near railwaystation. So, 28 th december 2018 morning my galaxy j6plus is not working some problems regarding with the charging and go to store and registered my complaint then one lady told me that my display gone that's the problem.. I told them that today morning i worked smoothly with my phone then how, my phone display will gone. Already my phone fell down and display panel broken but it's not affected my phone because i trust samsung but this kind people will make a bad impact to the company. Am also working in reputed company. Also, i purcahsed this phone on october208 and i have 1 year warranty but they want to change my display and want to loot my money.. Simply..# with this attitude. If i didn't get any further follow up other i will spread my experience through social media.

I purchased a samsung 415l rt42m553.. Refrigerator 6 months ago in june 2018. And the fridge has now stopped working, raised a complaint on 27th december 2018. The service agent mentioned that the main board has to be replaced and told us that the part would be replaced in two days i. E., by 29th december (Today). The customer service didn't follow it up with me, and i had to call up the guy, later he mentioned they can only get it by 31st december. I asked them if it can be done earlier, upon which he mentioned that he'll check n call me in half an hour. Didn't receive any calls from them for couple of hours, again i called them back, for which they mentioned they'll receive the part only by 2nd of january. I don't understand why it takes 6-7 days for a part to be shipped from noida to bangalore. Instead of keeping the customer in dark, the correct dates have to be mentioned. Also, why should a new fridge have pcb issues. Pathetic product and pathetic customer service.

1) 5 in 1 refrigerator purchased on 10/10/18 but giving abnormal big sounds-without attending my email 26/12/18 complaint received sms 27/12/18 ref [protected] hope your complaint was answered satisfactorily and it is not expected from samsung-i am reproducing my email dt 26/12/18 for swift action for replacing 5in1 fridge.
2) samsung 5 in 1 fridge model no. Rt34m5518s8/hl-03, s/n :03ya4pbk801758v. Purchased on 10/10/2018 from sonovision rajahmundry-ap.
3) reproduced my email dt 26/12/2018 sent to samsung on their website:.
Request no. [protected] your representative visited on 20/12/18 at rajahmundry and told the 5 in 1 model fridge will generate sounds. The fridge gives sounds as if some steel item is falling from fridge frequently and also produces sounds as if some water is flowing. Samsung a world class 5 in 1 new product cannot disturb me with frequent loud abnormal sounds.in fact i have double door fridge but purchased 5 in 1 new product.
The abnormal sounds are coming from day one of its usage from 10 oct 18 and when i complain orally your people are ignoring it.
Pl arrange immediate resolution or replace the fridge
K jayaraj
Mobile [protected]
Email : [protected]@rediffmail.com
Address : 69/27/12, gandhipuram-4, rajahmundry 533106

मै आनलाइन शोपिंग से सम्बन्धित धोखाधड़ी के बारे में शिकायत दर्ज कर रहा हूँ।

मेरा नाम अंकित कुमार पाल है। मेरी जन्मतिथि 19/07/1998 है। मै कर्माजितपुर सुन्दरपुर वाराणसी नामक स्थान पर रहता हूँ। Dheerendra Mahila P.G. College के समीप । पिन कोड संख्या है- 221005

मेरे साथ "पिंकी शर्मा " मोबाईल नं. - [protected], [protected] और "ऋतु शर्मा" मोबाईल नं. -[protected],[protected] धोखाधड़ी क़ी हैं।

इन्होने Samsung Company के एडवाइजर के नाम से फोन करके मुझसे बोलीं की आपका नम्बर जिले के टॉप 5 नम्बर में से Samsung Company द्वारा चुना गया है आपको 14000 की Samsung Galaxy On 7 Prime की मोबाईल केवल 4000 में दी जाएगी कम्पनी आपको केवल अपनी प्रचार करने के लिए दे रही है । ऐसा कहकर मेरा पोस्टल एड्रेस ( BHU, 221005 Varanasi ) इन्होने ( पिंकी शर्मा ) ने लिया फिर दिनाँक 21/12/2018 से 28/12/2018 तक ( पिंकी शर्मा और ऋतु शर्मा ) टोटल 20 बार कान्टेक्ट किया जिसका Calls Record मेरे पास उपलब्ध है। इन्होने 21/12/2018 को फोन करके Parcel No. EZ[protected]IN दिया । आज 10:49 A.M. पर Call करके बोली की आपका पार्सल 26/12/2018 को 8:36, 18second A.M. पर आपके पोस्ट आफिस पर रिसीव हो गया है आप जाकर ले ले । फिर मै पोस्ट आपिस गया पार्सल रिसीव किया 4000 रुपये पेमेंट करके साईंन किया फिर उसको जब खोला तो उसमे से एक Woodland ka बेल्ट और Credit Card Wallet निकाला इस पूरी प्रासेस की (पोस्ट आफिस पर) मैंने Video बनायीं और फुटेज ली जो मेरे पास उपलब्ध है।
इस पूरी घटना का गवाह मेरा छोटा भाई है और पोस्ट आफिस के समय पोस्ट मास्टर चौबे सर है जिनका मोबाईल नंम्बर [protected] है जिनसे मैंने पार्सल रिसीव किया।

इनके इस अपराध से नुकसान यह है सर की ये लोग मुझे तो धोखा दे ही दिए पर ऐसे न जाने कितने लोगो को दे चुके होंगे और दे रहे है क्योंकि Phone Call पर बात करते समय ऐसा सुनायी दे रहा था की ये लोग आफ़िस से कई लोगो से बात कर रही है।
मेरा सर आपसे विनम्र निवेदन है की जल्द से जल्द कोई एक्सन लीजिए ताकि बाकि के लोगो को धोखा न मिले और इस प्रासेस में मुझे न्याय मिल जायेगा तो मै आपका आभारी रहूँगा बहुत बहुत धन्यवाद समय देकर पढ़ने के लिए । मै आपसे न्याय की आशा कर रहा हूँ।

Dear sir,

Greetings!!.

I am from chennai, recently i bought s9 plus mobile in croma retail shop, i am facing issues in the accessories. The charging cable is very poor, within few months o[censored]sage the edge shielding part is coming out. Regarding this i contacted your service centre and customer care support, they are responding properly, they trying to close this issue by showing your warranty formalities.

This is very bad, the product is not good, it has no durability, it should come atleast one year in the usage.

I tried to reach chennai customer care head level, your executive is suggesting to buy a new cable that cost around 800 plus tax.

This is very poor customer support, they are not accepting the product issue, they are not in a position to give replacement.

The mobile cost around 70000, but the accessories are very bad, please accept my comments, kindly do the needful.

This is the compliant number [protected] for your reference, here i uploaded the charging cable image, kindly check your product quality.

Thanks.
Bala

Hi,

Im here to complain about samsung galaxy tablet a sm-t355y. I i bought it from kannur, kerala. And this tablet is behaving crazy from the beginning itself, even if i charge this tablet fully, the battery goes down very quickly, and this tablet has started going crazy by restarting itself again and again and again until i plugg it for charging. Arge i am sure that there is some hardware problem which is giving me such a headache. For charging this tablet 100% it takes three or four days i don't know why this is happening.

Dear Mam/Sir,

I am writing in severe distress this complaint against non-cooperation, intransigence and misselling of defected Samsung Galaxy A7 Mobile Phone handset from Reliance Digital, Vaishali Ghaziabad outlet and its outrageous customer care service. On 9th December, I visited the showroom for purchasing Mobile phone handset. The sales executive made cogent arguments and suggested to purchase Samsung Galaxy A7 Mobile handset as this was the newly launched best in class mobile phone with all the latest features and technology embedded in it. Therefore, I purchased Samsung Galaxy A7 through credit card ending no. ending with 5819 from Axis bank. Further, based upon his advice that there are cashback and discounts been offered if the customer converts into EMI, I availed that offer too.

Soon after the purchase of mobile handset within 2-3 hours the phone used to switch off automatically and reboot itself. I encountered the problem that whenever I open an Application like WhatsApp, Netflix, Amazon etc. the mobile phone reboots itself automatically.

For the next 2-3 days I was not in town so I could not report it Reliance Digital but when I came back on 12th December 18, I immediately reported the malfunctioning and problem of the handset being reboot automatically to Reliance digital showroom and they advised me that we have to meet Samsung Service Centre and this phone will either go for software upgradation or repair.

I told them that it's just 3 days old phone and it’s a defective piece in the first place because no new phone reboots itself automatically and I’ve reported the incident well within time so the handset should be replaced instead of repairing. Then, I further requested them that since I’ve bought the handset from Reliance Digital, they should arrange to take the handset to service center and provide me an alternate handset till the time it is service center but here too they refused to co-operate. But before leaving the showroom, I registered a compliant in compliant book at the showroom but till date no confirmation on the action taken or grievance redressal has been received from Reliance Digital.

Finally, my wife arranged to visit the service center in Vasundhara, Ghaziabad. There also the same problem re-occurred at the service center upon which they told that we have to leave phone in an observation for 2-4 days and when she asked for back up phone for use they declined it completely and said in that case they will receive the phone under repair category. After wasting nearly 3 hours sitting over there and the tests and trials done by those people in service center, she took the phone with her and left.

Thereafter, we again arrange to send it to a different service center in Noida. They assured that the software of the phone has been upgraded and rebooting problem will vanish forever. Also, they haven’t shared with us either the particulars of the complaints, action taken, details of the action been taken at their end with us but assured us that the problem will not occur again. To our surprise and dismay, the problem reoccurred again within few hours just as the way it was existing earlier. The status quo of rebooting problem still exists.

We have been running from pillar to post, but the handset rebooting issue is still not resolved causing severe distress and depression. Therefore, as a last resort, I’m bringing to your notice through this email that the Samsung Galaxy A7 Mobile handset sold to me by Reliance Digital is defected and faulty handset and have severe software issues in it and so I request you to replace this handset on immediate basis.


With Regards
Anadi Mishra

Hi,

I am facing issue with samsung washing machine service. My machine is just 3.5 years old and as i have shifted to new apartment one week back i have raised the reinstalling request to samsung service center. They sent two technician and they have opened the washing machine and started removing things and pressing and pushing the drum hard. I asked is there is any issue with machine they said no as it's new machine they checking simply and they asked to get plumber help to get water pipe installation and asking money if they have to get new pipe just for one adapter replacement and they left to get the new pipe and kept the machine opened. Before going they asked me to get plumber and fix tap and told me that plumber can fix the machine also as it does not have any issue. Luckily my apartment plumber visited and said me no adapter needed as this can fix to tap directly. I some how closed the cabinet which the technician closed it. I went back to my old house and after two days i brought plumber again to fix the tap and made connection with machine. Once i started machine and it's started giving issue. I called the technician again and asked them why they had kept the machine open and not closed when they left they did not bother to answer. They opened the machine again and said the top sensor is gone now.
I asked how that can happen as you said it's a new machine and they started saying vage answer that as they kept it open and water would have gone to inlet sensor. When i said it's on top of the machine where water can't reach simply and also i have closed the cabinet as it may cause dust or any other things may get damage. They then said need to pay additional and when i refused that until i should know who's issue is this they started asking service money. The money for damaging my machine and just for opening and closing. There supervisor also spoke to me very rudely.
I raised this issue to samsung company. They said they will help me to get this addressed and now they are not sending any technician and asking to pay additional for services. Please help me to get this addressed.