Samsung India Complaints & Reviews

On 22.1.19 I visited Samsung Patel Navarro service centre New Delhi since my phone Samsung N7pro was frequently getting hanged. They changed the software w times and charged me 177 and assured me my phone will be fine after that. Afterwards the same problem continued and they then demanded that the mother should be changed. But my phone had no physical damage that required mother board to be changed. When i enqured abt it in samsung coustomer care on 25.1.19 to complaint about this the coustomer care[protected] executive namely Nisha was reluctant to lodge a complaint nor she was ready to transfer the call to a higher officer who could address redressel. She also behaved unruly. At times my phone is working perfectly also so it has no complaint with the mother board.

Dear Sirs,
I bought a S 7 EDGE on 23/ 06/ 2016 at a total cost of Rs 53, 500/-, the best Samsung phone at the time. Scanned copy of the Invoice is attached.
On 24 Dec 18, my phone exploded while I was listening to music. I was fortunate that I did not suffer any physical injury. But my phone split in to two, battery bulged and the display and back cover was completely damaged. The explosion could have caused physical injury and fire, and collateral damages.
I chatted with Samsung Customer care on 24/25 Dec 18 and I was advised to contact the local service center at Ernakulam (Kochi), Kerala. As advised, I immediately contacted the local service center and submitted my phone on 26 Dec 18. Acknowledgement of deposit of phone with Job ID [protected] dated 26 Dec 18 is attached.
I have since had no response from the local service center. I stated that the phone was a faulty product and I felt that I was cheated despite going for a premium product, which I hope means that I am a premium customer. Enquiries reveal that there have been numerous instances of the SAMSUNG phones manufactured in 2016 having exploded. So I feel that the phone should be replaced free of cost with a similar model, considering that I have been a loyal customer, as well as a premium customer of SAMSUNG Mobile Phones. I would prefer not to have the same model of the phone, as I am now scared that it will explode again. Numerous attempts to contact the local service center did not yield any result. They kept insisting that the case has been referred to their Head office (Chennai?). I am attaching the screen shot of my chat with Samsung Customer also. Please zoom in using the mouse. Tracking as on date Shows that my case is STILL IN PROGRESS
I can forward recordings of the conversation with the local service center as well as pictures of the exploded phone on demand or you can obtain the same from your local service center.
It is now one month since the incident. I am really disappointed that Samsung has chosen not even to contact me.
I hope you will respond to me at the earliest, with a fair proposal.
Warm regards,
Mrs Loney Jacob
+91-[protected], [protected]@hotmail.com 24 Jan 19

Hi.
I bought Samsung tv 18/12/2017 after one year and 1 week of working tv has black shadows on the screen. dealer says that it is already off the warranty because 1 year and 1 week have passed :). i took my tv to official Samsung service center in Tbilisi Georgia 'Elit Service' they told me that tv's monitor has to be changed and it will cost me 1250 whereas tv costs 1400. I wrote letter to Russian web-site and also wrote to director to Russia. (they are the representatives of Samsung in Georgia.I did not get the answer yet. Wanted to dump the tv which is 55 inch in the garbage however service company asked to wait for the reply that does not seem to reply. is there any kind of customer relationship department? i just want to talk to them and explain situation. TV model is UE55MU6400U and now it is turned in to a junk of plastic or whatever.
I am now waiting for a call or e-mail, however not sure if the issue is solve in my favor.

Jobsheet no-[protected]

I purchased samsung j7 handset and after 8months it's display not working then I submitted phone in service centre and they repaired it n give me that phone in working condition after three months again I faced issue phone got switched off and not started then I visit in noida samsung service centre and they gave me issue of tempering and they don't consider phone in under warranty they want I ll pay 6000rs. To repair it in under warranty. I contact many times in samsung customer care but they didn't give me a resolution regarding this i attached a copy of jobsheet of mobile..i submitted mobile in care.
Please consider it and help me...
Thanks alot

Purchase date :[protected] and[protected]
Dealer : Vijay Electronics ( samsung dealer ) velachery, chennai.

I have made the purchase for 44, 000 and 41, 000. The cashback offer of 15% has not been credited to my account even after the promise of 90 days has crossed.

For 49Inch LED Tv:

Transaction ID : [protected]
Product description : 221969:UA49N5370AUXXL.

For 43 Inch LED Tv:

Transaction ID : [protected]
Product description : 231137: UA43NU7100KXXL.

Dear tram:

I am working with ikya human capital solutions pvt. Ltd. And i am leaving this job at 1-dec-2018. So i request you to please update my details "date of exit". And clear for pf claim.

Thank you

Name-nishant yadav
Employee id - westl51211
Role - sec band s
Location - jabalpur
Gmail - [protected]@gmail.com
Company name-samsung mobiles

Thank you SAMSUNG for fooling Indian consumers. 4 year old SAMSUNG Refrigerator bought for Rs 90, 000 is used as s book shelf.
Is Indian market is used as dumping yard by the foreign brand consumer goods like refrigerator . What a wise method, we Indian consumers are made to believe that goods are manufactured and assembled in the country of production and make ornamental fine exterior finish and sell it to us at exorbitant price. Pre independent era we were ruled by a foreign country by dividing Indian citizens. Now same tactics are used for dumping foreign brands in India in the guise of sales. Our people are paid incentives for achieving the sales and our own people deceive us by hiding the facts known to them.
I purchased a SAMSUNG refrigerator paying 90, 000. I was lured to buy that by talking high of the product. Now I spoke to persons from sales man to high level marketing executive, they are trained to talk to the customers instead of training them to give service. Every one was saying life of SANSUNG refrigerator is 5 years. The coil in the condenser will be rusted. What is the meaning of rusting, scrap material is utilized in the manufacture of condenser for refrigerators being sent to Indian market. Then why write in bold 10 years warranty on display. Only the word written 10 years is not rusted.
Wanted to lodge online complaint in the portal, was shocked to see similar innumerable complaints.
So it is time we start buying Indian made consumer products like refrigerator, I am posting a photo of the refrigerator too.

I have been seeing complaints like this, so we should send social media messages as much as possible not to buy SAMSUNG refrigerator. Shame on you SAMSUNG and our Indian employees cooperating fraudsters with their lies.

We bought samsung fridge (Rt47m623esl) on sept 11, 2018 from reliance digital, gopalan mall, bangalore.
It is not maintaining cooling from dec first week. We have lodged several complaints ref no
[protected]
[protected]
[protected]
[protected]
The engineer visited from unique service centre, old airport road bangalore in december first week & mentioned some part to be changed but he never came back.

I ordered a samsung refrigerator from electronic paradise indirapuram (Up) on 29th of december 2018 which got delivered to my address on 5th of january 2019, however it was a damaged model and thus i asked for replacement of the model.
The company personals took back the new fridge as well as the old one which was to be exchanged...
Till date i have only been receiving fake commitments from samsung officials about the delivery of my order however nothing has been delivered till date and it had already been almost a month...
It had been such a shameful experience from a brand leader like samsung and that too for such an expensive product...
I am desperately looking for an immediate resolution to my concern...

Regards
Dr. Mayank tomar
[protected]

I, mehraj ansari has purchased a samsung galaxy j6[infinity] on 15/06/2018. Recently i started facing an issue with its display which was not by any kind of damage done from my end, it was the internal problem of the product. Since my phone was under warranty period, i went to the samsung authorized service centre - mobile technology which is located at goregaon west. Let me bring to your notice they don't have the well trained staff & they are one of worst in the service industry. Priyanka was the executive who have assisted me, she took my phone & i have explained the problem with the product. Since my phone was under warranty period i thought that they will repair it without any charges. But when i went back to collect my phone they told me to pay rs.3500 (They have repaired my phone without even informing me about the charges). When i ask them to justify, they started telling me that this doesn't get covered under companies warranty policy. This was the standard answer i was expecting from them.

Request you to please look into the matter & kindly help me with the same.

Repair bill copy from mobile technology:
Invoice no: [protected]
Invoice date: 18/01/19
Model no: sm-j600gzkgins

My contact detail is below:
Cell: [protected]

Waiting for an early revert...

Sir its avilable pn flipkart for rs 13500 and its too much for a 5 years old device which is not 4g and at that time when it was lauched it was avilable for rs 10000 and you are selling it for rs 13500 please make its market value as i want to buy it. I had losted it last year so i had fellings for it but i don't want to pay such a big amount its price must be 2500 to 3000 for a vintage 5 year old model.

Res sir /mem
My request is that i have placed a order on 15th january a smartphone samsung on7 pro. Today i got it early in the morning. When i opened the box i was surprised to know that it is not my order that i placed it is very light weight and i placed the order of old model of samsung on 7 pro.
My request is that i would like to replace it and i want to buy samsung galaxy j4 plus. Now i only opened the box but did not use the device. So i heartly request you to please replace or exchange my order with samsung j4 plus.
Thanks with regard.
Mob [protected]

I bought a samsung 55 inches tv, on 15th january at bajaj electronics, hyderabad. The product delivery was on time, but the service engineer is not coming to visit and set up the television. We are waiting, by staying at home but, they always keep postponing the time whenever i call, they said the engineer will be at 10 am since day 1, but no one is coming they are always postponing

What can i do

I bought a samsung mobile phone j7 pro, i kept it very safe, but slowly the display started getting blurred, after showing it to service centre they said, the liquid is coming out from display. Before sending to service centre the phone was better, and now it turned worst, phone has got manufacturing defect but samsung is not assisting me. Very bad experience and waste of money as well.

Mujhe kitna deen pehele phone aya tha jo mujhe bola k ap ganesh chetri ho ha maine bola yes then mujhe bola k apko prize mila hai vivo phone so apka address bole or paisa 4500 pay kar ke poat ofice say le lejeye ga then aj mai gaya jane ka bad paisa pst man ko dnee ka bad khol ke dekh tha hu ek 20 rupaya ka belt or kuch card rkhne ka chez... Or please return my money mera papa sey leya huwa paisa hai please dejeye [protected] mera number

I was the dealer of samsung electronics, i had samsung ses cafe (Smart mobile store - ganesha)
I closed down the store with email information to samsung and seeking my security amount refund of rs. 50, 000
Its been 3 months, i did not get any acknowledgement from samsung team. And not refunded my security amount.
Any communication (Pls call on [protected])

Store name :-
Shree vinayak associate
Shiv bhagwan bansal (Proprietor)
Kuchaman city 341508
[protected]

Warm greetings to you!

I had given my samsung s7 edge phone for lcd replacement at s-care in kolkata on 26/12/2018 invoice number 8691.

After 5 to 7 days the lcd started blinking and on 12/01/2019 i visited s-care again. After checking the phone i was told that there a problem with the lcd and will be replaced in warranty.

To my utter surprise on 16/01/2019 bill nuumber [protected]; when i visited service center to collect my phone, i noticed that my phone glass back cover is shattered on right top. When i brought this to the engineer notice, i was told by him that while coming and fitting the back cover, it often breaks due to pressure.

I refuse to take the phone with the smashed back cover.

Request you to kindly look into the matter and do the justice.

Anand
[protected]

Why am i not receiving any kind of software updates in my mobile.. I am still having security patch of 1july 2018... This mobile price is so high but in for updates its very slow using this mobile since a month but haven't received a single update. Infact every other phone gets update in a week or two i dont expect this from such a big brand like samsung

Bought samsung front load washing machine on feb2018. From the date purchase it has shown so many complaints. Water valve, pcb etc has been replaced and now drum is oscillating and needs to get examined at their outlet my expense! Not a year has been completed and fed up with this faulty machine. Drum complaint was seen last week and till now no response whether collect tgis or not. Im a central govt official living in quarters and this time delay is not bearable for me. Complete replacement seems the only solution. Dont frustrate your customers, it will pay you alot

I get a email
*congratulation! From u. K samsung company
42 park avenue, barbourne,

Worcester, united kingdom.
Contact number : [protected]
No: samsung/uk/407/promotion/2019
Winning number: ssm0109911#6


Attention dear-winner,


We are in receipt of your mobile number and wish to thank you for your co-operation, i wish to inform you that my duties include representing your interest and guiding you through claiming your winning cash prize. We want to clarify you here that after a good scrutiny of your provided mail, we are glad to inform you that you are one of the winners of the uk samsung company empowerment program sponsored by the samsung company inc.

The uk samsung company empowerment program has been on for more than a decade now and we have changed the lives of many since then. Your life is about to be changed as you are one of the lucky winners of our annual samsung financial empowerment program sponsored yearly bonus promotional, your winning cash prize of 750, 000 great british pounds in india rupees is (6 crore 50 lakh), will be paid to you soon as you meet with the requirements.

I wish to inform you that all authorities involved have certified payment of your mobile number draws claims amount of (6 crore 50 lakh), which is prize money from samsung financial empowerment program mobile number draws, which was drawn through a computer random system of all the mobile number users worldwide. Be informed that instruments of payment for the sum of (6 crore 50 lakh) to you is already in our possession and shall be processed upon meeting the requirements stated below.

Send your full details to enable us proceed with the delivery of your winning-prize to you in your country india.
Full name...
Address...
Age...
Sex...
Nationality...
Winning mobile number:
Alternate number...
State of origin..
Marital status...
Occupation...
Account name...
Bank name...
Bank account number...
Bank branch...
Ifsc code...
Id proof...

I wish you on behalf of all members and staff o[censored]k samsung electronices co. Ltd congratulate you as you expect your wining prize and i hope you spend your money wisely and to the betterment of your community and wish you the best of luck as you spend your good fortune thank you for being part of our commemorative 41th years anniversary draws.

As past winners around the world full of excitement

Dr. Smith anderson
Processing manager.
Contact number : [protected].

Dr. Kwon hyun
Vice chairman and chief executive officer