Samsung India Complaints & Reviews

I need some immediate guidance if there will be a redressal or do i use legal/ media channels?
I am a samsung refrigerator user. The product suffers from leakages because of water clogging in evaporation pipes - hence it is not frost free and needs to be manually defrosted. It is an expensive one... Worth around 55k. The engineering team has tried multiple things and is now doing nothing on it. Going on for 2-3 years. Unofficially they have told us it was a faulty design and had been withdrawn by samsung - seems surprising that you let the consumers high and dry (Who were already invested). I have tried speaking to a senior manager - somya and a service manager sumit gandhi - they have both shut off their lines for me. The complaints team keeps closing my complaints without speaking with me. What should i do? Can i expect some remedial from samsung or do i need to go the social media route and legal route to get the right attention? I hope you understand that no consumer likes to be cheated after spending rs.55, 000/-.
Photo of receipt and a video of leaking refrigerator available on request.
Thanks
Vinay
[protected]/ [protected]@gmail.com

I'm using samsung galaxy c9 pro mob i have buyed this mob just 3 months before. Unfortunately unknowingly back camera glass broken. I have approached customer service center. They said they need to replace whole mobile back side body costing rs 8000. So untrusted unfaithful company it is cheating public. Their service was like to repair home window glass need to break home slab. Cheap brand cheap service. I suggest not to buy samsung products anymore. Shame of you mr samsung cheater.

Respected sir/ madam
I got this letter from bharti communications and it is very disappointing one. First the company sells faulty handset and then they say that they are not responsible for the
Same. I am not interested in taking a repaired handset. I want my money back.
It is very surprising that till now bharti communications has not issued me a job sheet.

I am continuously doing follow ups and complains to samsung toll free customer care since 6th march. I have purchased ac in last may and its is under waranty period. I had offered 3 free services but till date no service has been provided. Currently my ac is not giving cooing, so i had registered complaint with toll free customer service. Based on my continuous follow ups following is the plenty of complaint referance no. But no one is coming to repair the ac. Ref. No. Is 1. [protected]
2.[protected]
3. [protected]

Pleasee help me to solve my query and resolve the issue by today itself

They took my washing machine on 11 feb 2018 and said with in 24 hrs they will give it back. But it's been a month they are list bother to give it back and after multiple follow ups they are giving some or other reason. They are not ready to give my washing machine (Without servicing also). This is harrasement. And we have raised complaint to samsung also but no action. They have just given complaint reference no. Which is of no use. Feeling very frustrated

1) i already complained twice to you so you can rectify your mistake. I simply asked to bring back my washing machine in the condition as i had given to your service staff (With display and error code de).in the name of some small repair, you can not damage my machine. I am not responsible for damage done by your service staff. I am writing again so you can understand this simple point. Forward this mail to some one in your organisation, with honesty and integrity.
2) i am hiding some facts purely due to some humanitarian reason and want to tell you that damage was intended and i bring that to notice to person who handling it immediately. He took it very lightly.
3) no response till date except some time pass, senseless phone call. Do not call me back for sack of calling.
4) hope you will understand this simple point that machine pcb was damaged by your team and i want my machine back in condition as it was.
5) i hope you will understand this simple point and common sense will prevail. Its best to accept mistake rather than living in illusion to cheat, otherwise i will take legal recourse.

Nilesh gupta
Mob: [protected]/[protected]
Washing machine detail:
Model wa65h4000hd/tl
Ser. No. O31t5pbg500706l

—
First mail

My washing machine was damaged by your service engineers. I lodged a complaint regarding problem displaying error message (Error code - de) in my washing machine after 10-15 minutes o[censored]se. Your service engineer checked and told us some wiring problem in the machine and wiring need to be replaced at cost around 2000/-rs. I said ok. After seven days they came with replacement wiring and replaced. Then they told pcb of washing machine need to be replaced and it will cost around 5500/-rs. Your service staff is incompetent to repair any item.
1) pcb was damaged by your service team. It was fine before your service.
2) i have purchased all of my household applinces like fridge, washing machine, led tv, microwave oven etc of samsung brand without giving thought to any other brand (Check mobile no.[protected] and [protected]).
I recommended many of my friends and relatives for samsung brand without knowing anything about samsung. Now, i realised my mistake. I will bear my loss but feel guilty about others.
3) i needed your after sales service for first time and now understand where you stand and how poor and costly is your service. Now i am shocked with my experience.
4) a samsung washing machine could not last two years of small use and require 5500/-rs reinvestment to use it for some more time. (That too started from some small wiring problem). I realised my mistake of purchasing samsung products. Now i realised samsung is use and throw brand like many chinese items. Pathetic, immoral...
5) i worried about my other samsung purchases. I don't know how long i will use them but never repair them with you. Realised that are use and throw products.
6) now, i will go for local repairman if they can repair my washing machine to last some more time or i will dispose it off.
7) a samsung product cost much more than price at which you sell.
8) poor products with very costly and inefficient service.
9) it is better for you to invest in quality training of your service staffs and reasonable service rather than what you wasted on service vans and other show off items.

Nilesh gupta
Mob: [protected]
Washing machine detail:
Model wa65h4000hd/tl
Ser. No. O31t5pbg500706l
—
Second mail

Rather than asking what is the problem?, what you want? Etc question everytime and westing my time and your time and disturbing my mood at different times on unnecessary phone calls, please do this simple thing, to bring back my machine in the condition in which i had given to you. I want my machine back in the condition in which i had given to your service staff. Its display was working at that time, running for 10-15 minutes before giving error message (Code de). My original cable may have damaged more by harsh replacement by your service staff, but i will tolerate it. I will manage to repair it from local repairman, if possible otherwise i will dispose it off. Thats the only thing i wanted for this last ever service of samsung and i already accepted my loss for my other household samsung products.

Nilesh gupta
Mob: [protected]/[protected]
Washing machine detail:
Model wa65h4000hd/tl
Ser. No. O31t5pbg500706l

We have bought double door refrigerator before years. Since last few months we are facing issue of water leakage, for which we made complaint in customer care by paying visit charges. They were unable to resolve our complaint and every time different engineer visit and give some trouble shooting steps to be followed. Lastly they took it for observation to service center and returned us after at least 10 days. They changed heater of it and charged us pick up drop and heater charges which we paid.in addition our light of freeze was in non working condition and within a week again same problem occurred. Again i launch a complaint. They ask us to keep freeze upward from front by keeping some support (Tiles) in front 2 legs of it. And keep both doors open for 24 hrs. And engineer visited for bulb replacement on chargeable basis and also for issue upfront told that now there is no solution of it as there may be blockage in internal pipe which in concealed under body. And it is not repairable. Water leakage will happen as every 8 hours auto defrost happens and due to blockage of pipe water will not go till evaporation and comes in front.
In addition our freezer has stopped working now and cooling also become slow. Again launch complete before a week and yesterday engineer visited and ask to fill gas for cooling worth approx rs 2500/-.
Your team is unable to resolve our issue and every time we are facing with one and another issue. Financially we cannot afford to but this kind of costly product every 4 years.
I considered that my freeze is now become a cupboard which is useless.
Kindly look into the matter and give us some proper resolution. Or give us some refund amount which we an use in exchange of product as it is basic requirement for summer.
Hope you can take it as a serious note and help us by all means at the earliest.
Kindly find my contact details as below.
[protected]@yahoo.co.in
[protected]

I want to camplaint for samsung carezone service centre located at:

A-16, 1st floor, tagore market, opposite metro pillar no-333, kirti nagar, new delhi, delhi 110015

My mobile vibration is not working so i submitted my mobile for repair at the same centre on 4th march 2018. They had changed the complete motherboard just for vibration only. Well i have no issues regarding this.
On 5th march i got my mobile back, now there was a new issue that mobile had no networks there was only emergency call.
Service centre reported that by mistake they had repaired the wrong.
I resubmit my mobile on 6th march and they returned the mobile on 9th march now i am facing a new issue regarding charging. I checked it on google which shows now charging port is required to change.
My phone is just 11months old a5 2017 model.
And one of service centre employee named shikha told that samsung doesnot support 4g please use 2g as we all are usong 2g. What a bundle she told i am not getting her. I also request samsung india customer care to take a strict action regarding the issue but still no reply.

My registered no. At care is [protected] with reference of registered no. All bill no. S can be procured from samsung india customer care.

And my contact no. Is [protected].

My request to samsung india is that:
Just to provide me additional 3months warranty for assuring that no fake or faulty attempt is done to my mobile.
Or
To provide a new handset as my phone is in warranty period.

Samsung carezone is not checking the phone properly while returning the repaired device to customer. They are just waisting the time of customers.

Regards
Pankaj goyal
[protected]

Waiting for earlier solution because warranty period is ending on 17 march 2018 and samsung wants to get the warranty finish.

I bought samsung j7 pro for 20k. And previous month they given one patch update of 472 mb.. After that my device not working properly.. Even touch also. All j7 pro customers reported this issue to samsung and we dint get any response.
Even low budget samsung mobiles they are giving updates frequently and they are mot caring of samsjng j7 pro. I lost my 20k for buying this scrap mobile.. I wont suggest to anyone to buy samsung and i will start a campain on fb, twitter and insta soon. Samsung india is thinking users are dumps all the time they will tell cone to live chat or reset the phn.. This is there main solution all time.. Even the ceo getting salary from my money only that much sincere samsung should keep.. Really frustrated

Dear sir / madam,

I have purchased samsung led model no - ua49k5100 (29/08/2017) by m/s vijay sales (Panvel branch) navi mumbai
Problem ;- during start led black spot on side and upper side of screen showing this cloud type spots are continues on picture screen
Why this type are show on tv

I have purchased samsung led 49 inch due to its brand name. But since i am suffering from the above mentioned problems, i think that i had made wrong choice and the system is not at all value for money.

You are requested to please look into the matter and do the permanent solution of the problem. Because i have not afford for purchase led every year
So please give permanent solution.

Hello all this is aakash vishishtha, today i got a message from a company's phone number (That includes alphabets), so in that message it was written that, "y0ur m0bile n0. Has g0t 2 crore 70 lakh & samsung curve tv fr0m samsung pr0m0 to
Claim send your name/mobile no./address/age/ via [protected]@samsungpro.co. Uk."

I haven't sended the details yet because i know it's a fraud, so just want to aware you all that please do not revert back to any of those emails because it's a fraud and please take a legal action if you want to take any kind of help from me you can call me at[protected] thank you.

Sir/madam
I have purchased galaxy note 8 5 months back. Unfortunately the display screen cracked. I had sent my peon to your service center by name bir electronics pvt. Ltd, at guwahati, assam on 5.3.2018 with the original bill and the mobile. Then the executive said one sticker fixed in the box is required. Next day he went with the box, then they said id proof required. But they kept the mobile and handed over a hand written receipt without work order no. Next day your service centre person told me that the mobile is ready. I can take delivery of the same by paying rs. 990/.[ the lcd was covered under nmo ]. Then i had sent my peon with the money and the slip, then they ask for my id once again. I had talked to the customert executive over phone. But she told me rudely that without id the mobile could not be delivered. My peon returned back and took my id and then they had delivered the mobile set. She had also asked to get a stamp of the seller on the original invoice.
My question is, if the id was necessary, they should have told my peon on the first day when they asked for the sticker fixed in the box. I had to send my peon 4 times to give and get the phone from a distant place.
I am a regular user of samsung hand set and purchased every upgraded version of the same. I was thinking to book the new phone launched by samsung but decided not to use samsung product any more. I will also try that my friends and family member also avoid purchasing samsung product as the service centre people are very rude. I know, this will not harm your business but you will at least lose a geneuine customer.
Thank you.
Tapan chakraborty.
Email id [protected]@gmail.com

Hello everyone,
I want to complaint against samsung for my mobile i purchased last year and i visted service center many times and last 3 to 4 months my visit is aprox 5 and the complaints are [protected] 1st time problem is with led and 2nd time [protected] and again they replace led and motherboard and after i visit 2 to 3 times and now again after 20 days again problem with display? Within 2 months this is 5th time the phone is give at service center and now they deny for repair under warranty and no damage on phone (Photos attached in attachments) why again and again repair defective handset?
I want my money back or another handset.
Waiting for an early revert...

Thanks
Regurds

Subhash sharma
# [protected]

Dear sir,
I purchased a samsung refrigerator from live furniture and electronics on 12/2/2017, after a regular use of with in 10 days i came to know that the product i received a faulty one with refrigerator door not getting closed properly. I lodged a compliant regarding the issue. One executive from samsung visited my home and assured that as it is a faulty one you will get a full product replacement from their end. After 2 days some other executive again visited my home and state that i won't get a whole replacement instead i will get a door replacement. I accepted it. Again after 2-3 days one more executive visited my house and replaced the refrigerator door with a more faulty one. Now the condition of the fridge is more worse that of before. That i brought to the knowledge of the the executive on the day of insta itself. For easy escaping he told that let it be like this for 2 days it will be fine, still even if the problem exist he ll do necessary step. Now its more than a week i contacted the executive as well customer service[protected] no proper response from their end.

The new product which i bought that to within a month is a total waste only. So kindly request your good selfs to take necessary steps as well as take appropriate action against. Don't cheat any customer here after like this.

Thanks and regards
Anu ajayan

Am Chandrakanth P G

with referenced to the above subject, i ordered Samsung GEAR VR through MY GALAXY app in my Samsung S8+ phone. my order no is[protected] and i received the same on 26/02/2018 around 11:30 A.M. after receiving order i opened to check the Gear VR and i found the fault that VR pin not supporting to my device, which is common pin avail for regular android phone. i Called Customer care they told me to email. so i sent my problems through email to the customer care and they have sent the reply by stating that,

We would request you to contact Samsung service center along with below mentioned details immediately.

1.) Device

2.) All accessories

3.) Box of the product

4.) Invoice copy

i visited nearest samsung service center & i handed over the device according to the email instruction sent by the Samsung customer care & received acknowledgment. after 2 days i received call from service center by saying that your device is ready and i asked them now can i use for s8+, then he told sir we don't know that but your device is ready. again i sent email to the customer care i received same reply that visit service center through email & even through call. on 08/03/2018 i went to service center to collect my device again device is in same condition & i spoke to service Center manager, he told that sir, please you speak to customer care we can not replace the device.

from past 12 years am a Samsung customer and buying updated handset regularly from this incident i fed up with Samsung

i hope you understand and solve my problems as earliest.

am attaching acknowledgment received by the Samsung Service Center

Sir, i have purchased my samsung j2 pro on 19 april 2017. I was facing some small problem with phone as it display was showing fluctuation while using it.
I have visited samsung service center. They are not providing me warranty by saying senseless excuses and saying that i have to pay 5000 rs for that.

It is in warranty why should i pay money for that. Please do something.

Regards
Gulshan kr.

Hi team,

I am owning s7 edge mobile which was purchased 4 months back but now it has started creating issues of heating, sound, vibration etc. Which was shown to the service center in moradabad. Despite of submitting the phone multiple times and changing the effected parts the issue still persist.in fact it's more complicated now. Kindly revert asap

I had purchased a samsung handset c7 pro from shop no 27 malviya nagar and within 1 week the phone started hanging. The showroom guys refused to entertain me and did not share a senior executives contact no and told me to take help of google. Got in touch with call centre executive who misguided me and agin told me to take help from google. After lot of complaints finally one mr yatin chabra called and persuaded me to get in touch with service centre. I clearly told him that it would be of no use but he requested and i relented. The service centre guys in gurgaon were very impolite and unprofessional and without even checking the phone declared it ok. When i asked for a written note they woke up and did some basic tests. I updated the same to yatin on mail but he did not reply for weeks together. Again i complained to ceo and he gave a formal call saying that he cannot do anything now. Receipt is attached with the mail. I need replacement of the phone as i have been cheated and treated shabily by samsung.

Hi- This is in regards to my complaint number-[protected] wherein my just 1.5 year old fridge got faulty as Compressor was found faulty. it was supposed to get changed on Monday-5-Mar-18 however it still is not replaced and fixed till date on 7-Mar-18. I am in touch with Customer Care team and local Samsung Team from Noida and I am getting different picture everytime however point is that my issue is not resolved. Please look into this and help as I am without a Fridge since last 10 days almost now.

Sub: service issue bill number: [protected]
This is to escalate the issues of process gap in your service operations leads to customer dissatisfaction.
I would like to share that i have samsung mobile devise galaxy on max purchased between september 21, 2017 and october 21, 2017 (It’s covered in never mind offer). The screen was accidentally broken and which was shown in the authorized service center - aadrika enterprised, geater noida on 24th feb 2018. I wanted to share issues and process gaps in your services which actually agitated me as i regarded samsung as one of the best companies in world. Please find the issues and process gap as below:
1. When i have shown my mobile the screen part was unavailable on 24th feb. So the device was not submitted. Issue of inventory was clearly a gap.
2. Also on 24th feb 2018 they told me that it will take 10 days to avail that offer as there is lengthy and bureaucratic process of approval where is there no tat. When i highlighted this issue the present service center supervisor - he communicated to me to deposit rs 4750 and get the screen repaired in 1 day and once approval will come they will return the money after deducting the rs 990 (Offer price for screen) which looked strange to me as i am sure that samsung has not laid that such process.
Issue: no tat for approval and service center has their own process defying the samsung policies.
3. On 27th feb 2018 i got a call to that screen is now available and i can deposit the devise for repairing. I could deposit the mobile on 28th feb 2018.
4. On 27th feb 2018, when i asked about time line there was no communication the service executive shared that once screen will be repaired then they will start the approval process and it will take 7 days to 10 days.
5. I tried calling the service center number which is[protected] on 1st march 2018 to confirm if they started the approval process. No one picked up the call after my repeated efforts at least 10 - times on the above service center number.
3. 2nd march 2018 was holiday therefore i called on 3rd march on the same number but there was no body was picking up the call. After frustration due to this non response that i called up call center number 180040-samsung. To my utter surprise even call center executive was clueless about approval process and time line and neither there was update on your crm about the same. Senior call center executive - mr. Robin committed me to escalate this issue to the service center and area service manager also. They assured me that i will be getting the update about resolution of this within 24 hours.
Issue and process gap: information gap even at your call centre and there is no sync between your crm and update about the approval process status.