Samsung India Complaints & Reviews

With due reverence and humble submission it is to be stated to your sympathetic self that i anuja adhikari, a resident of garia and a customer of samsung product or phone.. Had faced a lot of inconvienence due to a executive named as afsar alam, working at samsung conceirge at babli media centre, service centre number is, [protected], 128/d, kolkata-47,
Since a long time i had been there for my samsung phone in this particular service centre, and from the first visit he attended me and one day he stole my whatsapp number and sent friend request from my phone itself when i handed over the phone for some trouble, how could anyone send friend request to me from my phone and continuously disturbing in whatsapp. This what it is called scamming or stealing personal information from a female customer's phone. I hope fervently that my prayer of removing him from the centre and i am bound to write this mail as they didnt allowed me to meet the manager, who is mr. Aksay... Please take a needful step and could contact me in this number regarding this complaint if needed.

While installing i purchased softer but it's damaged. I tried calling the person who installed since 4 months but he is promising to replace. Now service centre people is telling that its fake bill n i should ask employee n they'll not replace. They have removed him from work now. I put based coz he was authorised person. How can i know that it's fake bill. How can i search for him?. Service centre is responsible of this employees frauds.

I regret to inform you that the samsung television i bought from goel refrigations pvt. Ltd on 09 - august-17 has not been working well.

The color pictures are blurred and the tuning is also faulty.

Your service center sent the engineer twice, but the defect is yet to be set right. It may be a manufacturing defect and a thorough examination is required.

As they also chaged its picture tube however issuenot still resolved, samsung is providing such cheap auality produts.

Now i dont wants any repair from your end, either replace or give my money back and i am feeling harassed right now.

Hello, i am a buyer of your refrigerator model rt27hajsas3/tl/2015 which was bought on 15 march 2015.
Due to faulty design, the joint of the compressor opened itself which resulted in "stopped working and started leaking gas" which in result caused the electronic circuit board to get damaged. How is the consumer supposed to know about this when there was no indication of anything of any sort?
The total price of repair of the fridge comes out to be rs. 4000+ which is about 20-25% of the total cost of the refrigerator. This is a cruel policy which is designed to loot your customers. Why should i pay over 20% of the fridge cost in a single repair which was caused due to faulty equipment provided to me?
I will appreciate your support in helping me solve this issue as quickly as possible.

Job no [protected] and red no[protected] i purchased this mobile on 24 jan 2018 i have put my phone on charge on the 16-2 night and in the morning i was surprised to see my display was blurred. I examined the phone in the service centre and they have said lcd crack u have to change it. I called the service centre in front of them the customer care person over phone said me i[censored] overnight charge the phone then it can be one of the reason of crack i am cell shocked i have left m phone in the service centre. Kindly go through the audio talk recording between me and the service person for confirmation.
A 20 days old phone situation is such of world no 1 mobile company
I have used iphone and one plus for the first three me used a samsung phone.
Very amazed with the quality.
Kindly check and resolved the issue

I have submitted my mobile in samsung service centre. They told me that 1 week will be required to repair the product but they are taking more than 2 weeks. I was informed to collect my mobile on 22 february 2018, but when i reached to receive my product, i was sent back saying that they will give the product next day. Again when i went to collect i was told that more 5 days will be required. I am very much disappointed with samsung service.

Hi,

I am really shocked by the way samsung service center bluff people. My phone is within warranty period. The first time i went in evening to the service center, the guy straight away said that the phone is damaged cause it has fallen and is tempered at the edges, however there is no damage to my phone, on resisting he said that he can see the damage which i cant see. He asked me to come at day time to get the phone checked. I went on the following sunday, there was another guy he said we will have to check phone. He unpacked the phone and said the phone is damaged cause it fell in water. To my surprise cause it has never fallen. I said him directly that its just an excuse that he was making as the last day to other guy had said that my phone had fallen so it is damaged. He went to him and consulted. He returned back to me and said yes your phone is 'also' damaged cause it had fallen. He had not come to this conclusion until he consulted the other guy.

May i know why are we people bluffed and given any random excuse just to make money from us, that too when the phone is in warranty period. Its hardly 10 months used and the phone touch does not respond properly.

Address of service center which i visited
213/37, first floor, sector 15, above more retail store, main jharsa road, kirti nagar, gurugram, haryana 122001

Hi, i have baught this phone in june 2017, from the starting phone is getting heat too much and charging is taking more time, camera is not working some time giving error phone is hot can't use camera, i have remove all the 3 party applications, i have visited to service center they are not even bother to take the complain and get it resolved or change the piece. You can't use phone more time. There is a chances of skin / body diseases.

Hi team,

I have an issue with the audio of my tv. I made a complaint on samsung customer care number explaining the issue and model details. The customer care representative requested me to do some troubleshoot to fix the problem. I mentioned to him that i have tried it and the issue is with the speaker. So my complaint was registered and was informed that the closest service centre will get in touch with me.

The service representative visits my residence on 20th feb and informs me that the speaker is to be changed. I paid the service charge 708 (Inclusive of gst) and was informed the speaker will be replaced within 1 or 2 days. He also requested whether i could pay an advance for the part for which i refused and mentioned that i will pay once the speaker is replaced.

Today 23rd feb i call the service centre (Astavinayak enterprises, goregaon, mumbai) and was informed the part is not available for my model.

My point is if that was the case why was i not informed by samsung that they have stopped manufacturing parts for my model. I feel very cheated now and paid a service charge for no services. I think both samsung and the service centre are cheating unknowing citizens like us. This is not acceptable from samsung.

Thank you,

Regards, anindita.

I bought a galaxy j7 max mobile on 4th dec 2017 and its back key and subkeys are stop working within a month so i went to samsung authorised service centre. They said it take some time to repair so i waited for sometime and i given to trichy (Contact centre: 180040 samsung 7267864) service centre on 8th feb 2018. They checked and found my problems then they accepted to rectify the same within 2 days (Bill no. [protected]).
After 2 days they asked for one day, then another 3 days for subkeys board purchase from somewhere. Meanwhile samsung cyberservice status report says - repair status cancelled by asc reason is your service request has been cancelled as no defect found in the product. Than i asked for the reason why you do this to service centre. Their response was they are innocent, dont know about the status issue. Then i sent a email to samsung help centre (Reference number of email [protected]).
When i asked for device back the service centre person said that my device will be ready within 4 days. This is my nearest service centre so i dont have any option so i waited for four more days. After 4 days again they said tomorrow.. This time i lost my patients asked my mobile back. Filled feedback form as poor and worst service and dropped into respected box (Thats the only option they have i think so). Now the question is what you do with my mobile? There are some traces in my mobile o[censored]sing airtel sim, i never used it on my mobile. What the service centre person can do all with customer mobile? Why your centres are collecting customers mobile if they are not able to do the repair part on time? If you do so why you need to keep my mobile so long time? You can ask me to come on exactly on the day you received the spacers right? Or the day you can instead of doing this silly stuffs.
Whenever i make phone calls they give me this promise that why you make calls sir? We do after done the service but they never ever done after they crossed stipulated time.

My refrigerator is not working from last 3 weeks, i am calling to samsung customer care on each 2nd day. I do get call from engineer in 24 hrs when i call customer care and each time they say we have ordered pcb. We are just waiting it to come please wait for 1 or 2 days. Again i give call on 3rd day to customer care, again they align someone. Again i have to explain whole story to the new engineer. Again he say i am placing ur order for pcb.
On top of that engineer who said pcb is not working is not confident if this is the pcb issue or not as per him he will replace and see if it works, if it not than he will replace compressor. Which is in warranty.
What kind of service is this.

I have bought a samsung galaxy j7 pro and in one week only the keypad stop working, then i went to service center of samsung and return the mobile and then they have issued a do to buy new mobile from samsung retail shop. Then retail shop has given me new samsung galaxy j7 pro mobile but again after 10 days the key pad not working properly. So i am very upset with the product as very bad experience. I want my money back or some other higher model of samsung mobile in the same money as a recovery.

I had prebooked c9-pro on samsung store vide order id[protected] and received the cell ohione on 27/02/2017. The phone was with 'one time screen replacement' offer. However, unfortunately my screen broken and the samsung service centre m/s fraslin tech care pvt. Ltd. (Bill no. [protected] dated 17/02/2018) is not replacing screen under 'one time screen replacement'.

Hope suamsung doesn't cheat theor customer and resolve the issue quickly.

I hav been using s7 edge and i noticed that my phone has swollen from behind, probably its battery has swollen in just 16 months o[censored]sage. M glad we noticed it as my 3 year old also sometimes takes my phone to watch his nursery rhymes or it might have burst like we have heard before. Very upset with samsung, m an evid 6 years loyal user of all the top model samsung latest phones. Did not expect this. I think samsung should help me on this.

I request you my mobile Samsung j7 I submitted in Sai service centre
Amravati 04/01/18 but problem was not solved again I submitted 14/01/2018 he
send RR service but problem not solve my mobile are kept in your service
center near about 1 1/2 month therefore problem not solved what’s your
objection on my device problem solved otherwise please replace and forward
new handset.
again i submitted mobile handset in Tulsi softronics they are no solve the problem i submitted on 15/02/2018 my registerd mobile no is [protected]

job ### no [protected]

Whome ever it may concern

Myself sarath kommadath writing behalf of my aunt who was actually affected with the mobile we bought from the samsung showroom 3 years back.

We bought this mobile because of the brand name and expecting the same quality from the brand. But we experienced a very bad experience with the product last day. Just escaped from the horrible situation of the mobile getting blasted.

Last day my aunt kept the phone on the dinning table and just moved to the the kitchen and suddenly she experienced the mobile getting enlarged on the middle of the panel that too to the front screen and she suddenly switched off the mobile. When we saw the mobile it was just going to blast from the from screen. It is now in the curved, enlarged position.

The phone fall down and caught fired on the battery, even every one was shocked and kept silent. Here i want to raise the concern that the samsung brand ito do needful. As they are producing and selling the products to the customer which is having the basic issue of getting blasted or any issue with battery. This will cause the damage to customers ears, hands, eyes or even life. Think if it was in her kids hand where he don't know what was happening and end up in blasting. I cant even think of that situation.

And the branded companies are so easily taking this technically faulted products to indian market and customer with out any care. I have not handed over this to any service centers or any other people as i would like to put this forward to indian judiciary and ban the samsung models which are not capable to handle the technical challenges and wrong products.

Kindly do the needful at the earliest before i move complaint to the court and find attached images for reference.

Hello,
I purchased samsung note 8 32 black color from samsung store in orion mall, bangalore under the offer of getting interest free emi of 18 months if i make the payment through credit card so i did. I have the receipt with me and its shows that the bank is charging interest with me n wen enquired they told v should enquire with samsung. The store fellow told that they will refund the interest after the 3rd emi payment... I hv paid 4th instalment now and still no signs of refund. I feel cheated. Please let me know what i can do in this situation and when i will get my cashback.

My s7 edge which was bought around sep 2016, has a pink line popped up. I started researching abt this and saw tht thr are several s7 edge phones with the same issue. Your cc and service center say tht its bcos i have dropped the phone, if that's the case how come so many phones across the world has the pink line exactly on the same spot? Finally after arguing ur cc offered me 50%discount for the screen replacement, which i declined and they closed my case. I feel tht thr is an manufacturing issue and so i dont wanna spend a penny over this. After having almost 8 phones over last few years for my family and myself i feel betrayed by samsung.

Dear Sir/Madam,
I, the undersined would like to draw your kind attention to the open racketeering in your sumsung service centre, Karuna Management Services, located at Chittaranjan avenue, kolkata. I have purchased a samsung galaxy j7 max on 16th january, 2018. While inserting sim card and memory card with the help of the cage, the memory card got entangled in the slot no. 1, I tried to take it out but failed and have gone to the above service centre to get it out from the slot. The F2F Engineer Ms Mollika Halder and the Master Engineer Mr. Rajib Das, without inspecting the device, have told me to pay an amount of Rs. 8658.26 for repairing as the device is damaged according to them. I have repeatedly requested them to inspect the device and simply to take the stuck memory card out from the slot and confided them that nothing more had happened to the device but they didn't listen to me and misbehaved. After that I had gone directly to the Reliance Mall from where I have purchased this and the salesman had managed to take the card out from the slot in a few seconds and inserted two sims and one memory card successfully and the device was okay. It is still working efficiently.
Under the above circumstances you are requested to to take strict action against the culprits otherwise I will go to the Consumers Forum to claim a compensation of Rs. 5 Lakh for misbehavior and giving me mental agony by asking me the exorbitant charge which is nothing but the racketeering looming large in this centre. This is not the first instance I had faced but earlier this centre had asked far an exorbitant charge for my samsung tablet the on n off switch was not working. I got the device back and went away . It is working now without having been repaired. I am attaching the bill the centre had given.

Dear Concerned, Pl kindly help us to my mobile missing on 24/05/2016 still not found through IMEI NO TRACE I Think it changed IMEI NO so, please kindly help us to TRACE my mobile.
rgds
Raghavendra
[protected]
[protected]@gmail.com
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Last-Attempt-Date: Wed, 21 Feb 2018 02:20:20 -0800 (PST)

[protected] Forwarded message[protected]
From: Raghavendra Gowd
To: www.samsungkhan.co.[protected]@gmail.com
Cc:
Bcc:
Date: Wed, 21 Feb 2018 02:20:19 -0800
Subject: SAMSUNG GALAXY A7 2016 MOBILE ISSUE
Dear Concerned, Pl kindly help us to my mobile missing on 24/05/2016 still not found through IMEI NO TRACE I Think it changed IMEI NO so, please kindly help us to TRACE my mobile.
rgds
Raghavendra
[protected]
[protected]@gmail.com