Samsung India Complaints & Reviews

I have bought a 5 in 1 convertible fridge (2018 model).
As per the manual, when i put the freezer to off mode, the ICE making mode is also turned off. But, we removed the cool pack, filled a tray with water and let it be there for 24 hours with the freezer off. In 2 hours the water turned to ice. We have done this excercise 4 times now.
Two technicians - one for demo and one for repair are clueless about this product.
Customer...

I have a Samsung galaxy s7 edge billed in October 2016 and its out of warranty now but a pink line appeared on my handset without any physical damage, my phone is intact and scratch less. pink like issue is well known issue for Samsung galaxy s7 edge and its a manufacturing defect from Samsung, i request you to please address my issue and sort it.
i have attached pics of my phone with severe pink line issue and i have provided my phone...

1. Requested for a wet service on 19 feb 2018
2. Service person comes on 21 feb 2018 after 36 hours approx
3. Name on job sheet is different than the person came.
4. The person who came for service was a unskilled labour and not a service engineer, with no samsung id card, he was assisted with a child labour (I checked his age on the adhaar card).
5. The service person broke the outer cover of my split ac and used...

My samsung mobile j3 pro model display got broken. I went to samsung service center in bellandur area of bangalore. They got it fixed but when i asked for bill, they said that for bill you need to pay 18% gst. I didnt understand is that how are they providing service without gst. If they have actually used authentic product, it cant be without gst....

Hi,

I have visited samsung mobile service center of sector 23 huda market on 24th feb 2018 around 7:30pm. I gave them to check my phone (Samsung galaxy j7 max) as there was a issue of focus (Blurr pictures) with rare camera and after checking my phone the guy name "bhupinder singh" said that there is a focus problem with camera please come tomorrow as service will close at 8pm and the phone is in warranty period not even completed...

My lcd are not working hence i making complaint on[protected]
My complaint no is [protected] after making complaint ones time service man came to my house and checking my lcd and told me this modal are close so we are give near about 9000 rs is depreciation amount but after this time i had so many time contact to company but yet no any response from samsung company...

With due reverence and humble submission it is to be stated to your sympathetic self that i anuja adhikari, a resident of garia and a customer of samsung product or phone.. Had faced a lot of inconvienence due to a executive named as afsar alam, working at samsung conceirge at babli media centre, service centre number is, [protected], 128/d, kolkata-47,
Since a long time i had been there for my samsung phone in this particular service...

While installing i purchased softer but it's damaged. I tried calling the person who installed since 4 months but he is promising to replace. Now service centre people is telling that its fake bill n i should ask employee n they'll not replace. They have removed him from work now. I put based coz he was authorised person. How can i know that it's fake bill. How can i search for him?. Service centre is responsible of this employees frauds....

I regret to inform you that the samsung television i bought from goel refrigations pvt. Ltd on 09 - august-17 has not been working well.

The color pictures are blurred and the tuning is also faulty.

Your service center sent the engineer twice, but the defect is yet to be set right. It may be a manufacturing defect and a thorough examination is required.

As they also chaged its picture tube however...

Hello, i am a buyer of your refrigerator model rt27hajsas3/tl/2015 which was bought on 15 march 2015.
Due to faulty design, the joint of the compressor opened itself which resulted in "stopped working and started leaking gas" which in result caused the electronic circuit board to get damaged. How is the consumer supposed to know about this when there was no indication of anything of any sort?
The total price of repair of the...

Job no [protected] and red no[protected] i purchased this mobile on 24 jan 2018 i have put my phone on charge on the 16-2 night and in the morning i was surprised to see my display was blurred. I examined the phone in the service centre and they have said lcd crack u have to change it. I called the service centre in front of them the customer care person over phone said me i[censored] overnight charge the phone then it can be one of the reason of...

I have submitted my mobile in samsung service centre. They told me that 1 week will be required to repair the product but they are taking more than 2 weeks. I was informed to collect my mobile on 22 february 2018, but when i reached to receive my product, i was sent back saying that they will give the product next day. Again when i went to collect i was told that more 5 days will be required. I am very much disappointed with samsung service....

Hi,

I am really shocked by the way samsung service center bluff people. My phone is within warranty period. The first time i went in evening to the service center, the guy straight away said that the phone is damaged cause it has fallen and is tempered at the edges, however there is no damage to my phone, on resisting he said that he can see the damage which i cant see. He asked me to come at day time to get the phone checked....

Hi, i have baught this phone in june 2017, from the starting phone is getting heat too much and charging is taking more time, camera is not working some time giving error phone is hot can't use camera, i have remove all the 3 party applications, i have visited to service center they are not even bother to take the complain and get it resolved or change the piece. You can't use phone more time. There is a chances of skin / body diseases....

Hi team,

I have an issue with the audio of my tv. I made a complaint on samsung customer care number explaining the issue and model details. The customer care representative requested me to do some troubleshoot to fix the problem. I mentioned to him that i have tried it and the issue is with the speaker. So my complaint was registered and was informed that the closest service centre will get in touch with me.

The...

I bought a galaxy j7 max mobile on 4th dec 2017 and its back key and subkeys are stop working within a month so i went to samsung authorised service centre. They said it take some time to repair so i waited for sometime and i given to trichy (Contact centre: 180040 samsung 7267864) service centre on 8th feb 2018. They checked and found my problems then they accepted to rectify the same within 2 days (Bill no. [protected]).
After 2...

My refrigerator is not working from last 3 weeks, i am calling to samsung customer care on each 2nd day. I do get call from engineer in 24 hrs when i call customer care and each time they say we have ordered pcb. We are just waiting it to come please wait for 1 or 2 days. Again i give call on 3rd day to customer care, again they align someone. Again i have to explain whole story to the new engineer. Again he say i am placing ur order for...

I have bought a samsung galaxy j7 pro and in one week only the keypad stop working, then i went to service center of samsung and return the mobile and then they have issued a do to buy new mobile from samsung retail shop. Then retail shop has given me new samsung galaxy j7 pro mobile but again after 10 days the key pad not working properly. So i am very upset with the product as very bad experience. I want my money back or some other higher...

I had prebooked c9-pro on samsung store vide order id[protected] and received the cell ohione on 27/02/2017. The phone was with 'one time screen replacement' offer. However, unfortunately my screen broken and the samsung service centre m/s fraslin tech care pvt. Ltd. (Bill no. [protected] dated 17/02/2018) is not replacing screen under 'one time screen replacement'.

Hope suamsung doesn't cheat theor customer and resolve the issue...

I hav been using s7 edge and i noticed that my phone has swollen from behind, probably its battery has swollen in just 16 months o[censored]sage. M glad we noticed it as my 3 year old also sometimes takes my phone to watch his nursery rhymes or it might have burst like we have heard before. Very upset with samsung, m an evid 6 years loyal user of all the top model samsung latest phones. Did not expect this. I think samsung should help me on this....