Samsung India Complaints & Reviews

I am helpless by customer care and service center as they are denying to take my phone and do something to rectify its front camera quality issue of blurry image in group selfies and normal modes except very close photos. They have chaleated me and sold me a scrap camera phone bearing 16MP front and 16MP rear camera. Rear camera is working perfect while front camera is having serious quality issue and customer support is avoiding my problem. I can't understand where to go now except some legal help. Please guide me on my issue

Hi,

I have ordered Samsung s9+ from Samsung online shop. on 15th I received a message that my product will be delivered by 16th. Product came to Hyderabad and again I received a message that product has been returned back with seller consent.

I am calling them every day and I am getting false promises about my product delivery. Also, they are not transferring my calls to their manager.

I request Samsung authorities to look into the matter and improve their services.

Pathetic Service I'll say about Samsung. And pathetic customer care Samsung has.

Guys don't ever buy any Samsung products from Samsung online store.

Ruby

I have placed 2 orders with samsung for s9+ delivery and it pains me to receive the pathetic service handling and customer care from samsung. For one pre-ordering does not really help to receive the order in time (Committed was 2-4 business days) where as the retail shops are already offering the device. So here goes the first-mover advantage of ordering with samsung.

To say if this was not enough!! Nope... Samsung ensured going a step further in frustrating the engagement by sharing courier tracking id which is 'untrackeable' - yes the site they shared to track the shipment is not hosted and not a valid one. Ok... So calling the customer care should help, but no... After multiple calls to the cc i am still not told where the shipment is and only false and empty promises are made - i must say samsung has trained their cc executive well in the 'art of falsification' but not in the 'art of customer care' in itself.

It pain me to have placed two orders with samsung for s9+ and has definately taken the fun out of the 'first-movers' and the 'owning as s9+'!!

Really pathetic service overall and engagement.

Ordered 14th & 18th march respectively. Both untraceable because the tracking website of not valid and the cc does not know where the packages are (They only say 'sir pls 2-4 days, you will get, we have problem with courier partner, you track with them, we don't have courier contact number etc etc')... So at the ground level all is running with a huge trust in god and nothing on service commitment.

I can be reached at [protected]@yahoo.com for further details as i do not wish to share the tracking ids in the post. Order id with samsung (3000411xx) and (3000417xx).

I bought a samsung s8 on july within one month the phone had a display problem when i took it it to authorised samsung service they did a unsatisfactory work then again within two months again the problem started when i shouted at them telling them to replace my mobile they said its not possible and repaired it again but i still have problem in my display. I made a mistake of buying samsung if it would have been iphone they would have replaced my mobile by now

My mobile application, bixby voice, bixby vision is not opening nor I get settings of these two any more.
It works well before but suddenly it is stops.
I have samsung S8 model..
I have enquired to customer service care, followed all steps that they told, but my issue is not yet resolved.
Thsse application are essential for me as it needs me any time..
Please update me with my complaint.
Thankyou

Hello,

I had purchased samsung s9+ on 14th of march from samsung shop. On 15th march - i received a tracking code - saying it has been shipped by delhivery. That tracking code still does not work. I called on 17th to ask status - they said it takes 48-72 workings hours (I have a recording of same) and she said for sure it will be delivered tomorrow.

Now its 21st of march and phone has not been delivered yet. And every time i call they tell me a different story. And committed time has been changing from 48-72 hrs to 2-4 business days to 3-5 business days to 4-7 business days now by different customer executives.

On asking them to connect me their manager, none seems to be available at any time.

Now i asked them today to ensure either its delivered today or atleast refund me - so that i can go and purchase from local shop - they do know where about of phone and said it will take 48 workings hrs to cancel the order and after that 2-3 weeks to get the refunded amount.

Even indian railways work much faster and more efficiently then this. Worst ever experience. Never ever in my life, will i buy again from samsung shop.

What is worst is how people in customer care try to fool customers. They change order date and promised delivery time as per their convinience. Today customer care person told me, i placed order on 16th (When it was on 14th) and it will take 4-7 days to deliver.

I want my mobile or full amount to be refunded today itself.

My order id is[protected]

They should just it down.

Rohit

Dear sir/madam
My request number for samsung c9 pro poor quality and poor display fitting is [protected].
After my complaint kamna charles from samsung head office called and she told to resolve my problem, she committed that she will give 5 month extended warrenty after getting the mobile from samsung service centre. But from service centre i called her but she is not picking my call, i sent mail also but she didn't responded.

They are cheating in service centre still poor display fitting is there i asked comparison with other mobile but they are not providing comparison, also in my previous complaint i updated wrong address job sheet provided by the service centre and poor fitting photos also but not yet taking any action.

They deleted my mail inbox with out my knowledge especially consumer complaint mail and samsung service centre mail. Also without my permission mr. Kathiresan engineer from service centre logged his gmail and he is using my mobile.

Kindly take action on this and give my solution as soon as possible.

02/12/2018 i purchased my mobile but hardly i had used 1 month only rest of the time it was with the service centre.
I asked service centre which engineer repaired my phone but they told they will not tell to me they told to samsung head office you ask to them like that.

Kindly do the needful

Thanks
Arunkumar
Chennai

I'd placed an order on 15th and then canceled it on the 16th when the price dropped. I placed a new order and canceled the old order. I've been following up on the cancellation and they have also marked my order DELIVERED now even though I have not received any item . I need a refund ASAP on this as the customer care said they have received the item back to the warehouse.

Order #[protected]

Dear samsung team,
I have from beed (Maharshtra). I like samsung devices i am regular samsung user but i am getting worst service experience all time in beed city. When i am going for charger replace. They ask me for handset after giving handset they told me that wait for 2 or 3 days.in compare other mobile companies don't ask for handset also they give charger hand to hand replacement.

I had purchased new battery for my S4 mobile phone from Samsung's Authorized service centre (AVL Telecom), Thane dated 12th April 2017. Now, I had observed that my mobile was giving some problem while charging the phone, I checked and observed that battery is swollen. Next day itself, I went same service centre and asked them for replacement as they had given 1 year warranty for this new battery.

The service centre started giving excuses that system is showing that your battery is not under warranty, swollen battery doesn't cover under warranty and so many. When I asked them that why they are giving all this excuses as none of this condition was explained to me before, when I purchased this new battery from them. It is nothing but a fraud with customer, Samsung such a brand name is actually damaging their brand name where their service centers are actually are not in position to handle costumer's complaints. When I asked service center's manager that do they expect me to raise this to their management, she simply said, "Yes, you can".
Now, I haven't received any further update from Samsung yet. Planning to go in consumer forum if the complaint is not resolved at priority.

Tried my best to give official complaint to Samsung's customer care but it is worst than service centre. The customer care is discussing this problem with me assuming himself as customer and me as a service provider. When I asked him to connect his manager, he put my call on hold and no one was there to answer my call further.
Worst customer service in Samsung.

As per your request following are the several references
1-3-18 no. [protected]
3-3-18. No. [protected]
5-3-18. No. [protected]
8-3-18. No. [protected]
13-3-18 no. [protected]
My email address
[protected]@gmail.com
My mobile number
[protected]
Hope all above information will help to resolve my refrigerator problem as early as possible as it's taken already 20 days.
Expect positive feedback from samsung

Sir mujhe abhi tak refund ke regarding koi bhi notification or confirmation nhi aaya hai. Mai many times call center mai iske regarding follow up liya and concern team ko mail forward kraya but abhi tak koi bhi response nhi mila hai

Or aaj mujhe ye mai mail aaya hai ki courier mere addressed pr delivered ho gya hai. What is this. Plz check this matter on your priority basis and resolve this issue as soon as possible. Mail mai niche mentioned kr rha hu.

Hi,
Today i had purchased two washing machine filters directly from your Bannerghatta Road (Prism Service Center) branch. They had charged me INR 804/- for the both parts.
When i checked with them they said the charges include both the part cost and service charges.

I am not sure when i am directly going there taking the product from the service center then why i have been charged for service which i have not taken from them.

Because of this i have to pay almost three times of the product cost. Which was not the case earlier.

When i called your customer care i spoke to Ms Prathibha as per her i should not have been charged. Only part cost i have to pay.

She said she will arrange a call back from the team. When i got the call the lady was saying i have to pay both the charges as per the policy.

My question is still remain the same when i have not used your services then why i should pay the service charge.

Its a clear case of cheating. Please look into the matter immediately and need proper help from your end.

Dear Sir

Just to inform you we are suffering a lot because of the customer service centre in Patna
Service centre detail –
Baidnath Electronics ( sc-[protected])
Near Khetan Show room, PATHNA
Contact-[protected]

We have submitted our Samsung Mobile Hand set on 22nd Feb for the service, the service centre has confirmed after proper check that the same will get serviced in two days, but nothing happen in these days, when we have visited the center, the centre has asked to pay the 8000 for the service with our any prior information, but still we have honoured the Service centre decision to pay 8000 and deposited the 8000 rs for the service ojn 24thfeb
Refer the both attachment – the service doc and the 800 deposit doc for your info .
The problem is it is 19the march today, nothing happened so far even after the several follow-ups.
I do not thing that the organization like SAMSUNG is allowing to its Service centre to create trouble to its customer while servicing and ask of the h amount with any proper information .

More than 25 days have been passed now and still we have got any information for the same.
and the service centre is unnecessary charging the money the way they want

It would be great full if you can help us out in this regards

I am sharing you all the details herewith for your kind information

Customer Name -DR UMA SHANKAR
Mobile NO-[protected], [protected]
Date on which handset given – 22nd feb
Date of which centre has asked for 8000- 24th (paid)
Bill NO- [protected] (JB Sheet)
SL No – 6138 against this the amount of 8000 has been paid .

Looking forward the positive response from you

we have been cheated

I have boiught samsung s7 edge but till the time i have purchased ity i have started to have lot of problems. the mother board has been changed many times, after registering complain to consumer affairs they have replaced the phone but still there was issue and after taking the phone to service center they have again changed the mother board without my concern. now i am asking for a refund and they are saying phone is working well since they chnaged the mother board.and now they aresaying that they do not understand the human feelings which was very rude. plesae help me get my refund

Respected sir/mam
I am facing a problem in my mobile phone that my phone is doesn't work properly as i'm using app called starmaker which is not working properly in my device but with same configuration of device this app is working properly on almost all devices of j7 pro model. And other one is that while listening music via earphone some distorting sound is came when opening applications.
Customer service center is not take my problems seriously.
My question is that if you can't solve my problem than what is the benefit of taking a mobile phone of high profile and most popular company. I can take mobile phone of chinese company like mi in which all applications and everything works well.
I hope you will take some action for my problems.
I will be highly appreciated to you
Thank you

I am using samsung s7edge mobile phone since a long time & was happy to use it. But 2 days back i was shocked to see my phone started heating up & it was heated so much that i had to throw it away from my body. The battery got swollen & i was not able to touch the phone.
My concern is not about the phone. I just want to ask samsung that we at our place all using high end samsung phones what is the guarantee that it won’t harm us. My child plays games on the phone daily. But after this insident i will have to think about samsung

Dear samsung,
On[protected] i had repaired my samsung mobile j5 screen in samsung authorized service center but because of there lenient attitude, after 3 months the screen is coming out from upper side & when i try to push the screen inside it is fleackering & when i visited to service center they are telling me that they will again change the screen which again costing me rs. 3000/- means after 3 months i m again paying rs. 3000/- for same thing. Is this really worth that in 3 months i m paying rs. 6000/- for the same issue & if i again do it what will be the garenty this will not happen again. Tha value for my money is really zero to them. I had attached the invoice copy for the reference.
Plz try to solve my problem as it is really painful thing for me.

Dear sir/madam

I am r satheeshnathan, on 4th december 2017 i bought a samsung mobile which is galaxy j7 max purchesed in flipkart. It was working fine for a month afterwards it shows its originality, get hangs also back keys and sub keys are not working.in this situation i did not find immediate solution except samsung service centre because my device has one year manufacturing warranty also it can be used without back key...

Sir,
I am santosh kumar mahto. Address: mol_ismailganj (Near light house cinema) laheriasarai, dist: darbhanga 846001. I have purchase samsung single door refrigerator from aaditya vision from two days, it is not working.
My refrigerator is out of oder. It is in guarantee period. Date of purchased is october 2017.
I have humble request to send engineer for repair as soon as possible.
Thanks.