Samsung India Complaints & Reviews

I have purchased a fridge 4 years back and now it's not working and came to know that it's an issue with compressor. I have lost my fridge bill and the samsung outlet is also closed now from where i have purchased.

It was a direct samsung out let and it's closed now... Now the service engineer is not considering my product under warranty. But my product is covered 10 years warranty. It's mentioned on my fridge - 10 years compressor warranty.

Service engineer is also aware that it's within warranty... But he is asking bill copy to work on this request...

I can share you the serial no and compressor number etc...

Serial no : msv162a-l1jce1
Model id : rt3135tnbsu

So what's the solution for this issue?

This is regarding my complaint against the poorest service ever imaginable provided to me for repairing my refrigerator.
Since past few months i have been facing problems related to cooling in my refrigerator. Specifically, the refrigerator had stopped cooling at all.
Aurhorized service provider had sent their incapable engineers to check it, and even after staggering 6 (Six) repairing attempts, and thousands of rupees which i had to spend, the problem remains unresolved. Latest complaint number is [protected].

Team,

While i have discussed my issue over the call with dealer and samsung multiple times, still there is no clarity on status of my request. Hence, i would like to bring together everyone on this email to sort out difference of opinion amongst your update and get some clarity for myself.

Within a weeks time my refrigerator has stopped working (Model # on bill rr20m172zu2/hl.

1) dealer wants me to deal directly with samsung as they are not authorized to call samsung direclty (Basis my conversation to manager of sanjay sales).

2) while engineer visit my house, he identifies a part needs to be changed. When i make a request to replace my fridge as its just a week old fridge and so sooner the part has to be changed, i am asked to deal with dealer.

3) i call dealer and dealer suggest samsung will not replace this as its not a tv. Upon multiple requests i am told they are in conversation with samsung for getting this replaced but it will take 15 days but confirmation will be given to me on this.

4) while i spoke to samsung customer service, i am told replacement request has to be mailed from dealers end directly to samsung with in 15 days of purchase. When i carry this conversation with dealer i am told there is no such protocol. Can someone clarify what is the protocol? Everyone is on different page.

5) now, i received call from engineer who visited my house yesterday, he says part is available and we can repair now. When i updated him that i am in conversation with samsung for getting the fridge replaced, the question was did you speak to dealer? While every time i am directed to dealer for replacement, dealer has an different update. Once again, no one knows the correct protocol completely.

6) i have called samsung multiple times now, every time i am told we have escalated your issue to senior escalation team and you should receive call back. Who is this senior team? Not even once i have received a call. Every time i have to call for any status.

Whatsoever, i want my faulty fridge to be replaced on priority as its just a week old and part needs to be changed.

Looking for a response.

Regards,
Uday

I had purchased galaxy on nxt 16gb on 7th feb 2018 and below are my concerns

1. For hdfc credit card 10% instant cashback was shown on website which was conveyed to me will be credited within 24hours. But this has not yet been credited.

2. Exchange offer was available, which i had opted and no progress on same. None of them has contacted for same.

3. Most important thing, i had bought mobile on hdfc emi, which is reflecting on samsung website and same was confirmed by samsung shop too. But actually full amount has been debited to my account. When enquired to samsung shop are not giving any satisfactory answer and when contacted to hdfc bank, they told me it is not emi transaction and full amount has to be paid by me. I need this needs to be resolved on priority.

Waiting for earliest reply.

I had given by samsung s7 edge for repair on 27th dec and have been following customer care for status of phone and return. They always ensure i will get a call back within 24 hours but i haven't been able to get it till date. I have escalated the problem even to call centre seniors but no resolution.

Please return my phone urgently. Complaint number is [protected] and [protected].

Ruchi
[protected]

I bought a phone in patna, bihar but the earphone was not working properly. I went to exchange in my city bhagalpur but they didn't have earphones that time. So i had to come to delhi where i recently live and went to the service centre but they said you should have your phone with you here. Silly reason. I really am not satisfied by the service. Worst service i faced ever.

I was so disappointed form ur mobile service im form panchkula sector 2 in haryana and service center was locoted in mdc 5 panchkula this guyz fool they are not solve the proper prblm i was repair my dispaly form my phone sumsung galxy a5 2016 all thing gud in my phone but they sad my phone that was not conected in pc but charging proper plez solve my problm i plez help me

Purchased fully automatic washing machine wa70m4020hp/tl on 31.01.2018. Machine not working since commissioning. It stop at 33 minutes automatically. After 33 minutes nither work nor showing any error.
Complaint to cc samsung. Refrence no.[protected] on 8.2.2018. Service engineer attended. But same problem on 09.02.2018. Again complaint with cc. Reference no.[protected].
Please arrange replacement or refund money at the earliest.
R n bharti
[protected]

Dear team,

Its been a pathetic service issue from your end as i am being running to your showroom for complaining regarding tv not working and their is null response from your end. I had brought the tv on dated 11.11.2017 from your great eastern center invoice no. G1424/1718/01815. I had been regular touch with the said showroom technical team for resolution but they not listening the same. Finally i found the way to reach to you. I request that i am lady, 55 years of age and not in that mode to reach to your showroom on daily basis. Request for immediate resolution.

With regards

Nisha shah

Dear sir,
It is informed that i purchased 2 mobile phone of j7 max on 29.11.2017 from local dealer now i am facing problem in handset while charging my mobile phone has been drained on 92 % battery while charging the phone, i contact numerous time to local service center but till date not resolved my issue they said i require mail from my head office to resolve this issue
Sir, i am very sorry not to understand why these guys giving me in trouble i request your good self to please resolve my issue and request them to rectify the problem or change my handset.
Seeking a swift and favourable response.
Regards
Paras
[protected]

I bought a uhd samsung mu6470 tv from sarvana stores, chennai on 31st jan 2018. However, the product was delivered at my cost to pondicherry on 5th february 2018. The installation request was made by the seller, sarvana stores. However, the service request was closed and i received a message as successfully and satisfactorily rendered the service.

In addition, the agony part is that no customer care no. Is working which are provided by a call centre of samsung, got connected through samsung website.

When call, there is no response appropriately. This negligence and carelessness is worse than any government service in a corrupt nation.

I think mncs must be chased away from the country unless they render service on par with the service in their home countries. Beware of mncs, they are also in corruption.

Now the entire episode is highly corrupt and taken away the complete image of samsung. What is ceo and chairman of samsung are doing. These rascals sit in ac rooms and plans for collecting money from customers without any due diligence and attention towards customers. If it were the government officials, citizen can access to the files and file a complaint.

For all readers of these, beware you buy a next samsung product.

Dear sir/ madam,
We are regular buyer of samsung products especially when it comes to washing machine and refrigerator and has never faced any issues in the past for the same and it’s been years that we are using samsung products.
Trusting the name we again bought samsung side by side refrigerator in may 2014 assuming it to be the best available product in the market from vijay sales pune. Since we purchased it we have been facing cooling issues as compared to our refrigerator which was samsung itself (Double door). But we didn’t bother to raise a complaint as we were happy with the appreciation we received from our guests for it to be the best in class. Gradually the cooling kept reducing and after one year we complained about it to the call centre who asked us to adjust temperature manually and we did and assumed it to be working well then which wasn’t the case.
Again after couple of months we raised a complaint in june 2017 then an engineer visited and inspected it for the gas issue and other day two technicians came who were not experienced at all and tried refilling gas which didn’t solve the issue at all they said the cooling might take place till tomorrow and to have patience which we did. The other day again we made a complaint as now the refrigerator was throwing warm air after opening the fridge. The same technicians came and were constantly over the phone with someone afking for what should be done next (They were not even knowing how to deal with the mechanism). Still we waited and watched patiently. Again sitting at our home for whole day the purpose wasn’t solved by them while leaving in the evening they said they will send engineer again tomorrow for checking the issue. On fourth day again an engineer visited and after checking he said it wasn’t a gas issue but something else and late sent other technician who resolved the issue (Temporary) and we paid almost 6000 rupees to engineer and technician for issue resolution. But the cooling issue remained same as we always observed that the meat kept in the freezer was never frozen inspite of it been kept in freezer for 4 days also the ice was melted always and we never got hard ice formed in the freezer although it was kept for weeks inside. But due to our busy life we didn’t have time for follow up with the company which might be our fault.
Now again this is causing major warm issue after the so called paid servicing for over two months and we are not using the freezer section at all only the fridge one which is showing 7degrees but is not that much too.
It’s been over 8 days of my complaint raised but no resolution over the same. Just engineers visited and made no follow ups. I received a call from the head office that they will look into the matter till it get resolved but sad that even they didn’t follow to take the matter seriously.
I believe it to be a manufacturing defect and request for the replacement as the refrigerator is meant for it’s cooling which has never took place appropriately since purchase.
Please do the needful as inconvenience is caused slso after purchasing best in class product.
Thanking you in anticipation.

Regards,
Eram shaha.
[protected]

I want to lodge a complaint regarding the mobile phone that i have recently purchased, the first thing is that this model is not available offline but still it is being sold offline and the retailer from whom i have purchased is saying that he had bought this phone offline from some distributor and not providing me the actual price of this phone.
It's online price is 11000 and the retailer has sold us in 12500.
The most important thing i want to mention that mobile doesn't have mrp on its box is hidden there is some liquid applied to cover it.
As this on nxt series is available online only how he can get offline.
Online this phone is 11000 and i bought it in 12500.
I just want to know that is this extra charge is his cut in the phone? Or what? Imei no-357488/08/478974/8

Respected sir

I’m owning samsung refrigerator model no: rt32 and series no. 04554za60269t since 7 years. The refrigerator had the cooling issue since past six months. Having since the problem was persistent i had called the customer service provider several times in past six months. The b2x services solutions india pvt ltd and their engineers had visited to my residence to check their fuse and other cooling related issues....

I have recently purchased samsung galaxy nxt through flipcart by giving 10, 900 and when i started using on 1st day which was gettting hang and i was not getting proper internet for 2 hours and needed to restart again and again.. Im really disappointed with the brand new mobile... And when i asked replacemnt they want to troubleshoot the mobile first but i dont like to go for troubleshoot beacuse i orderd new mobile i didnt expct this kind...

Complaint no.: [protected]
Model no.: rt56h6679sl/2014
Our refrigerator stopped cooling on 27th january 2018 due to gas leakage for the 3rd time in a span of 2 years and in these 10 days we have called 3-4 times per day requesting a technician to be sent in order to resolve our problem, and their response has been very ignorant and atrocious. So far we have received no communication as to when they will send the technician to repair the fridge.

This is the response from a fortune 500 company. The past 10 days have been so stressful for our family and food worth 5, 000 rupees have gone down the drain for the 3rd time. Besides, my grandmother had prepared our family recipe desert which was all gone to a waste due to the lack of service and incomprehension of this horrible company. We had bought this fridge in hopes of keeping large amounts of food and stacking produce, and instead we deal with innumerable calls to the service center begging and pleading for help and getting no response, twice every year.

We would highly suggest any buyers not to buy any product from this incompetent company. Their product is worth being disposed in the dumpster and their service is absolutely impotent.

I purchased samsung s8plus on 26th november 2017 from a retail store. As per the features it is protected by corning gorilla glass on both the front and back side. Yesterday accidentally my device slipped through my hands and the edge of the screen cracked. The replacement cost is rs.16.500/-. I want a clear justification how come corning gorilla glass 5 crack so easily and even scratches are visible which should not be happening as per the details / tests done on corning gorilla glass 5.

Dear all,

Please note that, a girl named Ayesh Mehra call me sudden time and inform me that she is from samsung company and I got a Samsung J7 Prime in just 4000/- and provide her my full address. I gave my address and 18th january 2018 call me her assistant named " Abhiraychand Singh" and tell me that my mobile is dispatched.
I reached to post office and paid, when I open the box it was just a belt and two money bags. I called her she tell me a courier boy will come tomorrow and solve my problm, after that both switched off their number.
I called her again 19th january 2018, she tell me she is not "Ayesha", then call a after while and she said " I am new here, I dont know about this".
Details:
Ayesh Mehra
+91 [protected]
Abhiraychand Singh
+91 [protected]

Please do some strict action against all these fraud, otherwise they do fraud all time.

I lived in sydney (Australia) for past 11 years. When i visited india in december, i purchased note 8 from india. There was sticker on box which says that "indian sim card only". Before opening box, i called shop keeper from where i purchased phone inform him that i am going to use this phone in sydney and not india. He informed me that you need to activate with indian sim card first. Make 15 or 20 calls and then it will be unlocked automatically. I used jio sim for about a month in note 8 and was working fine. When i came to australia, and i insert australian sim and phone is asking sim network unlock pin. I contacted shop keeper and he says that it never happen to him before. I contacted samsung australia and they informed that i have speak to samsung india as i made purchase from india. Through live chat, i contacted samsung customer care, and they informed me either to ship back to india or use indian roaming sim card, call for about 5 minutes and then it will be unlocked. To do this, i have purchased international roaming and add balance to it for rs.500 but i cannot make any call. I am very frustrated with this, i spent rs.67900 and i cannot use the phone. Why don't samsung advise me sim network unlock pin so that i can use the phone in sydeny without being shipped back to india. All the details of phone like serial no and imei no listed in the invoice attached.
If this is not resolved, please ask samsung australia to replace the phone to me. Samsung is an international brand and i switch over from apple to samsung and this is first and bad experience for me.

I bought samsung washing machine on 2009, full automatic one.. Recently got stuck during washing.. Service engineer came & checked he told its board gone & for new board only 4000rs.. We told him to arrange new one but now he telling that is not available with them.. So guys keep in mind when you going to buy samsung washing machine, you are buying a old model china phone..