Jan 29, 2018
Updated by Mohit Ƨonkƛr Greetings for the day.
Purchased Samsung’s prime and flagship product i.e. Samsung’s Galaxy Note 8 on 26/01/18 at 9pm from Samarth Lifestyle Retailing Pvt. Ltd, Ambience Mall, Gurugram, India[protected], a franchise of Samsung India Mobile. The customer handling of sales executive was so professional and sophisticate it made me to buy another phone ( Samsung Galaxy C7 Pro) and a wireless charger for Samsung Note 8.
When I returned back home, I had found some manufacturing defects when looked closely and reported immediately to the shop (PFA email to store) in around 3 hours from purchase time.
On visiting the shop next day, the phone was inspected by the sales executive after removing the tempered glass from the phone.
Then, I was told to visit the service centre and i rushed to Advance Technology, Gurugram customer service centre from the shop in Ambiance mall.
After reaching the service centre, the manufacturing defect was identified and addressed immediately by the representative. Even though I had to wait for approximately frustrating 2-3 hours to get the DOA finally regarding the manufacturing defects from Mr. Ashish
I went back to Samarth Lifestyle Retailing Pvt. Ltd, Ambience Mall, Gurugram and got a replaced phone.
The store manager Mr. Pawan Kumar was dressed unprofessionally and with an obstinate attitude, felt like being in local general store.
Mr. Pawan Kumar also stated that you (customer) should be thankful that he gave a new product as the company only says to repair the product by customer service centre once sold by the retail shop and the shop is NO MORE RESPONSIBLE for the sold product.
Is it really so, a customer is paying 67900/- INR to get the phone with a manufacturing defect ? This is for what Samsung, a reputed brand in the market is known for. Is this kind of quality checks are done by Samsung on its flagship phone?
Now I had to get the another tempered glass for the new replacement phone so I asked for the discount from Mr. Pawan Kumar. He provided me the discount for the Samsung genuine tempered glass and priced it to be of 750/- INR. However, I was not sure if it was really the Samsung’s genuine tempered glass but I agreed to pay as I was buying it from Samsung’s Official Store. Then, the tempered glass was fixed on my Samsung Galaxy Note 8.
Finally it was time to pay for the tempered glass, I moved to the billing counter and while paying Rs. 750, Mr. Pawan Kumar asked me to give cash, which I agreed and asked for a bill for this payment.
He insisted that you need to pay Rs. 1000/- (750/- for tempered + 250/- for the bill) in order to qualify for the bill and get the bill next day. He asked me to pay Rs. 250/- extra to get a bill (to be provided on another visit), which I refused and he was stubborn on this statement. Is it like buying flagship product of Samsung from Samsung’s official store, visiting the service centre and the store, the very next day for the replacement. Now I have to visit on another day to get the bill for tempered glass.
Does it needs 3 days visit to get the Samsung Galaxy Note 8, the so called flagship product.
I told him that as per our agreement I will pay only 750/- for this tempered glass and I expect the bill from your Samsung store. I think he was doing some kind of black marketing in the Samsung official store by selling the products with Samsung tag and that too without bill. There won’t be surprise, if he is doing the black marketing of Samsung phone in Samsung Store.
Then he arrogantly removed the tempered glass from my phone creating a mishap scene in front of his staff as well as other customers in the shop (PFA video).
In my humble opinion, please stop selling products which the brand cannot take care of. I was expecting to be a prime customer to purchase such prestigious phone from Samsung.
You guys ruined mine as well as my family’s long weekend by such unprecedented act of misconduct and unprofessionalism attitude.
I could not “DO BIGGER THINGS” but “DID BIGGER FALLACIES” buying this product.
I can NEVER recommend Samsung products to my family and friends.
Please, take this product (note 8) as well as the products back which I purchased at same shop, same time, namely, Galaxy C7 PRO (Invoice Serial No. GSL-2921, PFA Invoice) and Samsung’s Wireless Charger (Invoice Serial No. GSL-2915, PFA Invoice).
I am still absorbing the fact that SAMSUNG is selling products with such adamant, noncooperative and peevish attitude, even if I customer did nothing wrong, except purchasing the product from a SAMSUNG AUTHORIZED retail shop.
Greetings from Samsung.
After going through your concern, it seems that you have purchased the product from an online seller. Under this circumstance, we cannot take any responsibility of your dispute with the seller.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)