Samsung India Complaints & Reviews

One of the worst brand is samsung as far as fridge is concerned. i advised public not to buy the samsung fridge. i purchased a samsung fridge rt 35 bdpr350lt double door fridge from shah'si anna nagar, chennai - 40 for rs.22500/- on 13.1.2011 vide bill no.an 6669 since then the fridge is not working. i was totally disappointed that a reputed company fridge was not working properly within the guarantee period also and i had frequent complaint on it. i demand for replacement for new fridge. but they have not done it and they promised me that they will rectify the fridge and assured that it will not give any problem in future but latter i understand that they had cheated me totally. i get one or the other problems within a span of 3 to 6 months time and paid frequently which is almost 50% cost of the fridge.

recently samsung company announced a concession on 50%cost of the spare with no service charges for their samsung products which was affected due flood in chennai, i paid rs.752/- for my fridge on 19.12.2015. i do not understand how samsung company has given their agency to thirumala agency for madipakkam area who do not obey the instructions/directions of samsung electronics india limited and troubling the customer for charging fully for flood affected fridge inspite of the advice of samsung electronics india ltd and cheating the customer that this concession is not applicable for this type of fridge etc., i told the service engineer that is there any guarantee this type of fridge will not be affected in flood?. secondly they are not doing proper timely service to the customer.

my fridge again had a cooling problem and i complined right from 16.1 .16 to samsung electorics & also i lost rs.1000/- value items kept in the fridge. i explained the entire seniario and made mr manunath supervisor of samsung electronics to under the issue and to advice the tirumala agency to repair fridge at free of cost since the repair was carriedout on 19.12.15. the tirumala agency in turn allotted the work to three service engineer and for the past two days and one service engineer mr.chandru came and totally dismandelled frige. the another engineer mr siddiq not turned up. the third engineer mr akbar is demanding to pay for their repair. i contacted so far samsung electronics more than 20 times from 16.1.2016 to 23.1.16 and spoke to their executies smt/miss sraddha, jayanthi, bhanu, indu, mr. shyam kumar and mr.senthil either they are not escalating pending issue to their manager/supervisor or they are also not contacting the customer for their settlement of problems to their satisfaction. my permanent account number for samsung is [protected]. my complaint nos.[protected] 16/1/16, [protected]- 17/1/16, [protected]- 18/1/16 & [protected] dt 20/1/16
in view above it is requested to take necessary action to settle the issue and to publish the same in leading news papers for public information.

Dear sir


Order ID: #164826

The item was sent through: INDIA POST
Shipment Tracking ID: EW[protected]IN
It should be delivered on or before -22jan

this item was not Rcecived till now

I have registered compliant on 02/01/2016 and complaint no is [protected] regarding faulty display panel change but after more than 20 days company did not replaced it.Very bad service from samsung and still they are unable to tell how much more time it will take.

Hello Samsung Team,
This is very urgent. My name is Anubhav Sharma and we were your satisfied customer till few days back. But now the inconvenience which we are facing that is terrible and we are very frustrated with customer support which you are serving to us now and we are in contact with customer support since more then a month now but its all use less. They kept on telling us to wait and issue has not resolves till now. Being such a big brand and delivering such a pathetic support its not good at all for company. I bought a 43 cm Plasma TV and after few months it started creating problems and we have repaired it from your support till here it was fine and then it happens again and looking at all this we thought to increase the warranty period and we did it and paid 3700 rupees for that and it was next 4 years and now in the month of November it was not working again and when this time we contact your staff said '' we haven't increased the warranty period '' after making hard efforts we were able to justify that so that is my first issue and secondly Please fix this issue as soon as possible as because it has not been fixed till now and no one listening to us because of all this we are facing big problems and need big help from you. Any help will be highly appreciated. And my complaint no is [protected]
I you require any further details, documents, or information please contact on the email address below or you ring me on either of the numbers.

[protected]@gmail.com,
anubhavsharma.[protected]@gmail.com

purchased a mobile on 10th month of 2015 and from the 3rd day of purchase i am not able to receive calls nor call from my side and later i went to the customer service center and one of the executive said that my mobile phone had mother board problem and even after replacing the board i am facing the same problem.I request you to resolve the issue or try to give me a new handset replacement.for your ready reference pls find the latest job sheet scan copy attached and help me in sorting the issue on top priority.

I purchased a mobile on 10th month of 2015 and from the 3rd day of purchase i am not able to receive calls nor call from my side and later i went to the customer service center and one of the executive said that my mobile phone had mother board problem and even after replacing the board i am facing the same problem.I request you to resolve the issue or try to give me a new handset replacement.for your ready reference pls find the latest job sheet scan copy attached and help me in sorting the issue on top priority.

I have complain about it befor also on 20th Janyary 2016, but I am writing it again as Samsung is cheating on me. On 19th January2016 when my phone suddenly got blank after finishing my call, I called on customer service and they guide me to hold power and volume down button for 40 seconds and to restart the phone, but when it didn't work, they asked me to take it to the service centre. So, the other day i.e.on 20th January 2016, I took it to the service centre and there the executive before checking it at first, saying me that there must be physical damage so, this problem occur and he removed the tempered glass in front of me, and while checking he can't see anything on it, so he took the phone inside where other staffs were also working, and when he came out he showed me a line on the corner of the phone and said that the glass is broken inside, so it needs replacement and it is chargeable which is under warranty period as it isa physical damage. But I am telling him that the phone was not fallen anywhere, it didn't got stuck with anything, then how come it is possible that the glass will break, but then he was telling me that phone is used by you, so you will know the fact. But when I am telling him the fact, he is not believing it. Even at night when I called customer service number when the problem started, they have not asked a single time that whether your phone fallen somewhere, or got stuck with any hard thing. They just guide me and I did that, and this executive was telling me that it got physical damage which is caused by me. So, I complain on samsung site and Consumer complaint site on the same day, so I received a call 2-3 times and they were just saying me about their policy that the physical damage does not come under warranty, but that physical damage was not there before. So Yesterday, again I got a call from their head office and asked me to take the phone to the customer sevice centre again, and said that the executive will click the photographs and will be sent to them, so they will check and will let me know. I told him the same thing which happened and I said that you will also say the same policy as now the physical damage can be seen, but it was not there before and it was not caused by me. But still the person forced me to go so that they can say that they have done their job. But I am telling you, there was not any physical damage before and the phone was not fallen by me nor it stuck with any thing. The executive who was attending me and there was another customer attended by other executive, he was telling her also that tell the customer that physical damage doesn't come under warranty, he was telling about the problem which he was not aware about. That means they already know what to tell customer at the first sight and without checking the problem, even in my case also without checking only he was telling me there must be physical damage. So, it is my request to please look into this matter seriously and bring resolution to it, as it is not only with me that samsung has done, the same kind of problem so many samsung users faced and facing and most of them they didn't get any help. So, please take a serious action, so In future common people like us should not get cheated in the name of brand.

Dear sir

my request is my samsung led 32 inc, modal no.IS -UA32FH40003RMXL

S.NO.OA2F3ZEG608 386M


VERSION NO LD04

Sir my phone I bought it on April 4 2015 the problem in my phone was it got automatically switched off when I showed the customer care they told me that a liquid has gone in the charging point so the motherboard and display has gone and they r charging me 9, 000 rs when I have the warnity period then why should I pay sir I had done alot of call and even send email to the forum but no reply so if I don't get any response I surely go to the court and file a complaint so pls help me out

I have purchased Samsung washing machine two and a half years back.

Samsung washing machine bearing model no - WF550B0BKWQ/TL and serial number W0145PCD602584R.

After using washing machine for one year, I started facing lot of problems; water leakage from the bottom of the washing machine, drum got broken, and now getting LE 1 error message.

Since last one month the behavior of this product is so unpredictable, that sometimes it works and sometime it doesn't.

I listed down below few complaints that I have raised with the Samsung customer service.

[protected]
[protected]

Now, since the product is out of warranty, I am being asked to pay to replace the display board. The cost will be approximately Rs 6200/.

I have had so much problem using this unit, I have no confidence that even after resolving my current problem, the washing machine will work fine in future.

I would request to have some senior person in Samsung to check my issue and provide a permanent solution.

When I bought this product from Samsung, I had some expectation that I am not only buying a product, but also a brand value.

Now, after using this product on and off for two and a half years, I have completely lost my faith here.

Not a Satisfied Customer
Suresh

Hello team,
I had bought Samsung LED last year in November and then I requested Samsung customer care to arrange someone for its installation.

I registered my request on 17 November but till now even after repeated calls no one is coming. Yesterday also we had a discussion with them and they promised to get this issue close by yesterday, but no one is visited us yet.

I think this is completely threaten of customer and unprofessional behavior by such a big foreign MNC.

I personally request you to look after this.

Product ID : OD[protected]

Dear team,

above problem was there in the phn from the day i purchased it...once i have already shown to customer care bareiily...after that few days my tab worked well.they said it is due to some software..so they formatted my tab...but now again the same problem is occuring and increasing day by day..i invested 30, 000/- on this tab..but highly disappointed.request the team to resolve my problem...

regards sonam
[protected]
singh.[protected]@gmail.com

I had purchased a samsung front loading 5.5 kg washing machine 3 years ago . Recently the product is not working as the water is not coming inside the machine . The technician came and told me it needs to be repaired and it will cost of Rs.- 700/- + service charge . The technician came on scheduled date and open the machine and reassembled the same . Then the technician ask for Rs. 700/- + Service charge . I told him to show me that the the washing machine is woeking . But when he started to check, the machine is not working . Again he ( Mr. Raju ) open the machine and told me the another part has been damaged and it will cost of Rs.- 7000/- .
My question is the technician should check all the parts and the should confirm me the total repairing cost .

Why they send an untrained technician who damage more parts to generate more revinew for samsung .

Please help me .

Regards,
Indranil karak
[protected]

Dear Sir,
i have purchased LED TV (23H4003) on[protected] via amazon on which serial no:FBALP5G40U017 and installed on[protected] after few hours the tv was totally malfunction and again service engineered visited my premises and told me it was display problem and i will changed it within 2-3 days, 10 days has past away but nobody has solved again i contact customer care they have told me for payment Rs:9500 for repairing then i have told it was new product, then he told that display are't covered within warranty period, i am astonished to hear such kind of word.

sir, i requesting to you kindly refund or repair the product within short period and relief me such painful situation, 60 days has past away but till date nobody has resolved the matter.kindly solve it as soon as possible.

Thamks & Regards

Animesh Chandra Ghosh

[protected]
[protected].

I have samsung phone which is under warranty period and from yesterday night I am facing problem as my dislay of mobile is not working. Just 15-20 minutes back of that I was using the phone and suddenly it was blank and I am not able to see anything on it. I can only hear the call ring and hear the msg tone, but not able to see. So, I went to the customer service today, and they are saying that the glass was cracked which can be slightly seen as a line which I was not aware also before as nothing happened from my side and they said it need replacement. So, they are saying I need to pay for that because it is a physical damage, but I don't know how this physical damage happen, If it was caused by me I would have taken to some other place as I need to pay there also as it was my fault. But I remember neither it is fallen nor it got stuck with any hard thing, but they are not ready to listen. And instead of having in warranty period, they are charging me and blaming me that it is caused me. So, I want a solution for that. Please revert me on [protected]@gmail.com

Double door refrigerator has been repaired twice in last 1 month (compressor replaced which is under warranty). Still problem is not solved. Refirgerator is to be sent once again for repair.

I have got a note 5 on Nov 27 2015. As soon as opened the phone and did basic set up of the phone the phone started to heat. Because I got a defective piece. So i went to service center on Dec 8 or 10 and they told me they can't replace the phone as doa can be done only within 7days but chennai was affected with floods and heavy rains in the first week of Dec so I couldn't go earlier. Then when I went they just told me its a software update issue then I gave the phone which was running in the latest update android 5.1.1 but after I got my phone back from service center it was degraded to 5.1 and I still had the same problem heating and hanging and 2g not working. Then I went to the service center after a week told them I have the same problem. They said they will put the latest software and check and they didn't have the latest software also. They took another one week to get the latest software. I gave my phone to the service center on 31 Dec 2015 still I haven't got my phone. They told me they will replace the phone as part is not available. Then they took the required documents from me and I gave it to them on 4 of Jan as I never got any call from the service center side on 2 or 3rd of Jan. I had to call the customers care and get the store managers number his name is chandrashekar.. Then he told me that I will get replacement. So I gave my documents. The person in charge of replacement didn't raise the complain for my phone and he raised the complain after 3days so my request was rejected by Samsung. His name is Elankavi. I was supposed to get a call from hq on 6th of Jan as Elankavi told me but I didn't get any call. So I had to go through a huge process of calling the customer care 10tines to reach the HQ. I got a call from hq on 11jan the person asked for three days to discus and get back to me on replacement or refund.I gave him time. His name is Vishal from noida or uttrapradesh HQ. As truecaller said uttrapradesh and He told me he is from noida. On 13th he called me and told I will get my phone fixed by 18 or 19 and no replacement can be done. He delayed till the spare parts reach chennai. And I was supposed get my phone on 19 I didn't get it still and I still don't know where my spare parts are. The service center I gave my moblie is in valluvarkottam. And I have tried to reach the HQ million times and I am not able to reach them for the past three days. They are not responding to my mails also.

Dear Samsung team I have brought a new Samsung galaxy s4 in 1st January 2016 . when I first charge the mobile phone when it shows 100% full charge then I unplug the charger and switch to on after 10 minutes it goes switch off I again on it it shows 0% charge it shows always after 10days I go to service centre pulwama jammu and Kashmir pincode 192303 they told me I can't give you a service because you brought it on online and I contact the customer care reference number [protected] they talk to the service centre but the manager not talk to them now please told me what can I do
please told me

I had already sent a complaint to the dealer regarding the Samsung TV I purchased from the QRS showroom at Karamana, Trivandrum, on March 2014 but failed to get any response from their side even after a span of 2 months.
The TV that was purchased by paying Rs.36000 stopped functioning after a few months. One person visited from the service center of Samsung and told us that the panel of the TV is to be replaced and the cost of the same was Rs.16000.
The product has to be repaired or replaced at the earliest.

I received defective note 5 which company agreed for replacement.I have submited to ghansoli service station. I got a phone call from Tech team delhi on 6th Jan saying my handset is dispatched&would get in 3days, which I din't.after my constant efforts&calls service centre told me the handset has arrived at thane branch on 15th but they can only deliver it on Monday because no person to visit there.after collecting it from thane that person was supposed to deliver it at my workplace directly at vikhroli which is only 15 mins away.
In spite being in 1 city, the service centre people did not delivered my phone. Not only they made false promises, they also lied that person has already left when I asked his detail then they said he will leave now, they kept insisting for delivering it tomorrow, no man power n all. That person called me 6.30pm saying he has a taken the phone from the wear house. He will not be able to deliver because he stay very far and he will get late. I kept calling he did not answer. I called other person from service centre he hung up saying can't help go n call customer care. I called the owner 10 times he did not answer where else at instance his phone was on waiting. I called the other owner he also dI'd not answer.
I don't believe there intentions. Why so many lies and avoidance. Why they did give me my handset on the very same day. They were rude. They are not at all trust worthy. They took advantage of me being helpless as they had my phone.
Such a pathetic service they provide.
Samsung should just close that ghansoli service centre.people do loads of manipulationstuff with the devices I have heard and I so regret 1st for buying Samsung cell 2nd submitting it to frauds.
Give me one good reason of such a behaviour with the customer who is already disappointed &disgusted with your service.
How can believe that the handset they will submit to me tomorrow is not tampered and not manipulated.
When nobody behaved genuinely???
You all suck big time.