Samsung India Complaints & Reviews

I bought Samsung 40'' LEDTV 6 months ago. On 25th Dec I was given a complaint that my TV remote was not working and I was told that one of the service engineers will come to you and was provided a ref number[protected] .But till now no one has come from service center. Since I have been using all Samsung brands including phones, lappy, TV and refrigerator. But i did not expect this type of service from Samsung. Poor service.

Sir we purchas samsung galaxy A5 on[protected] after 15 day mobile display not working suddenly when we reach samsung service centre they said display problem and they cannot changed in warranty period plse do.needful

From the first day i have purchased samsung led 48J5100 in m facing problem from the display, every time the service engineer comes & told there is no problem.but i m facing the issue again n again, there is no any reply from SC, Its a very pathetic experience i m facing from samsung.plz solve the issue ASAP.otherwise m going to refund the same.

Dear Sir, On April 14th 2013, I have Purchased a Samsung 32" LED TV from Reliance Digital, Orion Mall, Yeshwanthpur, Bangalore in the EMI Option. Everything went fine for One and Half Years and then all the Problems started with your Product on 25/10/2014, We replaced the LED Panel from Samsung India Electronics Pvt Ltd, C.R.N Chambers, No 13, 3rd and 4th Floor, Kasturba Road, Bangalore - 560001 and it was a paid service Dated - 25/10/2014. Again we had a same Problem on 3rd January 2015 and on 8th May 2015. this time also the Samsung Technician visited and again replaced the LED Panel and Told that the warranty can’t be given for the Second replacement, only the first Time Bill, whatever they have given will act as warranty. Now again on 7th Dec 2015 the same problem has started and you’re Samsung Technician Came from L. R. Enterprises, No 87, 6th Main, 2nd Cross, ITI Layout, Near M.S. Ramayya College, New BEL Road, Bangalore – 560 094 Ph:[protected], Inspected the Product and continued the same old stories that LED Panel has gone bad, giving a Tax invoice and collecting the amount of Rs 172/- which can’t be replaced under warranty, as the warranty has been expired. Totally we have spend Rs. 37000/- on LED TV, Rs. 12539/- (Inclusive of Taxes) on replacing the LED Panel and the service charges of Rs 150 to Rs 250/- on each time when this Problem occurs. When we called for the toll free No. –[protected] and asked for the replacement regarding the product, the call centre staff told that they will contact us after speaking with their supervisor and nobody has been turn up till date. After my previous complaint via email now I got to know that your Products are not Trust worthy. Hence I am forwarding my complaint to the consumer court and let them provide the justice for the product and also for the customer. This was not expected from a brand like SAMSUNG. costumer care service is very poor My Question is, 1. Is your products are use and throw Products which can be used for one year or only for couple of months? 2. How if there's something wrong with goods itself and Samsung company may be fooling the Customers? 3. How can I trust that your LED Panel which the Samsung technician is replacing tomorrow will again doesn’t give any Problem today and in Coming Months?

Purchase refrigerator 30000 with in two month lining crack.dealer says co have no action about any Samsung products but this is manufacturing fault, what can I do.i m going court case

I brought a note 3 neo in 24/03/2014. But i dont have lolipop in it. Present days every cheap price smartphons get lolipop update. Other local mobile company also provide Lollipop version in a very cheap mobile also. Then why Samsung have not providing. If Samsung preferred to launch Lollipop version early in at home town then why they have lunch mobile in our country, Please launch your mobile phone only at you home town.

I bought Samsung Galaxy J1 mobile on 04/07/2015 and it was gone out of order within 60 days from purchase of the same. My phone may be damaged by the internal Hardware problems. I did not broke the phone or felt to ground. The Service Center Executive refuge to repaired under warranty and the gave me demand of Rs. 3810/-. I want to get repaired my mobile under warranty . Today is Chrismass Day I hope Service Center wala Santa Consider my Appeal.

Hello Team Today i went in Rajouri garden main market and i just enter the one clothes shop and try to wear coat, and remove it. then again i wear my coat then we going to next shop, suddenly i feel my samsung galaxy on7 was not in my jacket pocket, then i immediate go to shop keeper and he deny about my phone, after that m trying my phone, but phone was switched off. IMEI. [protected] Color. Gold. Purchase Date. 10/11/2015 Lost date 25/12/2015 My mobile no. [protected], [protected] Thanks in advance. Gurpreet Singh D-133, Tagore Garden. New Delhi-

Your sended product is not working my order no. [protected] [protected]@gmail.com Please return Thanks M. [protected]

Hello This is to bring your kind notice how PATHETIC Samsung Service Centre is. I am looking for a response and action at earliest. I am a regular Samsung customer. I have used several other Samsung Phones including J7 and A8. My A8 (Purchased date: 20-Sep-2015, Cost around 30K INR) Menu & Back Buttons stopped working. This is the only issue the phone was having. I am very busy person and cannot afford running behind service. I have to be connected with my emails, where I need phone. Finally I managed to deliver the phone on 23-Nov-15 to the following Service Centre:- Bill No. [protected] Service Centre: [protected] – TECHNO CARE Address: No. 109A, 1st Floor, SVS Complex. Chennai-600045 I always prefer to use Samsung phone and now after this pathetic experience I feel it is the end o[censored]sing Samsung whole consumer product. This is an ALMOST FLAGSHIP LEVEL PHONE and here is the support I have received. Date: 23-Nov-15 Visited Samsung Service Centre. Shown him all the issues. He checked the phone and finally given me a receipt. After 1 hours I got a call from Service Centre, stating they does not have the tools to open the device. Seriously, Samsung Service Centre does have tools to open Samsung Phones. After 10 days Tools arranged, but more time needed to repair it. They conveyed no charges applicable as this falls under warranty. Do they really care what promised they made? Again After 3 days Heat gun is not working. Is this a JOKE? Again After 3 days Phone opened. Keys ordered. Again After 5 days Keys replaced but phone still not fixed. They have to change the Circuit. They promised there won’t be any charges as this falls under warranty. Do they really skill enough to identify issues? This clearly shows no they are not. 21-Dec-15 Phone given to me and I discovered touch screen not fixed properly. It proved they are not qualified to repair phone. 22-Dec-15 Nothing done. Same condition. Met with the manager Surrender who earlier promised me over phone to deliver the phone this day. He further given a new date. Manager is also same. All full of false promises 24-Dec-15 1 month gone. The phone has not been repaired till now. Surrender conveyed the back needs to be replaced. They will do it without charges. They also changed SIM slot. Phone was having issue only in Menu & Back key. Surprise Surprise. Surprisingly today I noticed that they bend the phone little bit during the repairing process. THERE IS NO WAY I WILL ACCEPT THIS PHONE NOW, EVEN IF IT IS REPAIRED. My phone became victim of Service Centre. They have done all kind of R&D with my Rs. 30000/- phone. Regards Subash

I didn't get service on time and their service staff blackmail me. so plse take some action against them.I submit my complaint on may 2015 and its december over still i didn't get service.i pay additional charge for service also..

SIR, I have purchased one top-loading washing machine-6.2kgfully automatic with active wash from Bhilwara Rajasthan from the authorized shopkeeper, m/s prem radio Bhilwara.on sep 2014, with warranty for two years & with Rat-protection. on 9th dec 2015. we lodged the complaint with the helpdesk to resolve the issue, they issued us the complaint no- [protected]. under warranty. the visit of the service engineer was scheduled on 14th dec and machine was given to the authorized Samsung service center on 17 dec15 at Bhilwara. the machine has been repaired and we are told that as the rat has made an entry from the bottom side walls. so we need to pay the service charges. being manufacturing defect, even after long discussion, we were made to pay the service charges, but to my surprise they didn't give the bill to my person collecting the machine, saying that we will check the service tax liability and bill as per our own records... Hence no receipt was given.(to my person who collected the washing machine from the service Centre). 1) May i know why such service centers should not be penalized for evading the service tax -?. 2 ) How can they charge the servicing charges under warranty-?. 3) why should not such culprits be taken to custody for evading tax liability-?.

Sir I lost my mobile in train on[protected] near Mumbai, mobile model Samsung galaxy e7, IMEI 358185/06/523747/8 AND IMEI 358186/06/523747/6 please block my mobile and try to find out

I bought the lcd tv 40" tv 4years back . After 2 years we had to one card which costed me rs 6500/ plus service charges. Now to our utter shock we were told by the samsung engr. That we have to change tv main screen which may cost 19000/. As the double/triple images are occuring. The tv is barely used as we are only two o[censored]s and both are in privete service, samsung boasts itself as world leader in quality. Their perfomance is worse than substadard chinese goods. Its really unimaginable for us such kind of worst performance from samsung. I dont know whether they have free replacement policy in such cases .

In Samson j7 even when you enable the 'hide content ' feature, the whatsapp messages, fb messenger messages and everything else' message content is still visible on screen. This is very uncomfortable as it does pose a threat to the your privacy. The only way out is to stop notifications completely. Please improvise upon this. Thanx

I have purchased a samsung TV in 2010 and face a power issue in Sept 2015. After doing multiple follow up with customer care, executive team and service center, unable to get solution of issue. Service center has already charged me Rs.1300 as repair charges, kept TV for almost three months and still unable to resolve the issue. Now out of surprise, they are mentioning that the TV cannot be repaired as part is not available with sumsung. Then what they have changed earlier me with Rs. 1300?? And asking me that we can give you merely 15% of TV cost as refund after deducting depreciation.They are not even ready to refund back for accessories that service center changed and with which TV was not able to function. The service center people had made many stretches on TV due which TV has lost outlook. I have incurred hugh loss of last three months including dish TV rent, transportation of TV multiple times, service charges, multiple follow up calls and my house is without TV from last three months. Please be aware to buy any product from Samsung as they don't value customers. - Harmya Samsung Complain Ref No - [protected]

While stepping into the metro express bus srnagar bus stage at 7:30 am on[protected] to 4 people gathered around me, stolen away my mobile and stepped out from the bus...

I have purchased a brand new Samsung J7 gold color form MK mobiles Secunderabad on[protected], on 18th i found phone was not charging, so i took to the dealer and he said go to service center, I was attended by Manoj a service person in KaKathi communications, located in Paradise Secunderabad, the service center without registering a complain did software update, again on[protected] i took this phone to Samsung authorized service center in Abids Hyderabad, they also did software update, next again I went to service center to Kakathi communication problems was same, they return my phone after few days, then again the problem came and i took the phone to kakathi service center on[protected], they kept for 4 days and return my phone, told mother Bord was replaced and its fine, but the problems never ended, so i called the call center they told me to submit the phone, this time will be final, i took the phone on[protected] the phone is with service center, i found more dents on the body of the phone, the service center have changed the mother broad and some other parts, but also they have damaged the body of the phone, I have requested a new phone or refund for me phone, to Samsung, wrote several times to the chat support, call 100 times to customer care, but till today no reply no solution is been found for me. My phone till dates is in kakathi communications .Secunderabad.

Since 2 to 3 days I'm having this problem with my samsung galaxy on7 that while watching a video its getting stuck its not hanging or anything it just stops for a second I tried using other players also other videos even downloaded.

Samsung LED 40 F6 purchased from Reliance Digital, Plot No. 812, Capital Mall, Industrial Area, Bhiwadi, Rajasthan- 301019 in June 2014 costing me Rs 67971. This is lying unused as i am unable to switch it on since last almost 6 months. I had also purchas ResQ warranty from reliance. I have repeatedly complained to reliance and Samsung but to no avail. No body is responding. Mr Anil Kumar of Reliance and Mr Ajit of Samsung have started ignoring my phone now. Pls intervene and resolve my problem because after spending Rs 67971.00 i am totally dissatisfied.