Samsung India Complaints & Reviews

Dear Sir, This is regarding the purchase of Extended Warranty for the Samsung LED TV. I have paid the amount, and till date the Extended Warranty Certificate is not issued to me, despite several follow-ups. I have raised the complaint to Samsung CEO desk as well. Though recent couple of days I am getting call on daily basis, but every day they confirm for delivering the Certificate, but not provided. 14-Dec-2015: Call Reference # [protected] 20-Dec-2015: Call Reference # [protected], calls were made to the engineer visited for extended warranty also. Even there was some scheme on their Celebration of 20 Years in India, through which they are offering 20% discount on the Extended Warranty. The benefit is not passed on the purchase of the extended warranty. I have following concerns: 1. There is no transparency for the amount charged for the Extended Warranty. 2. The delay in providing the Extended Warranty Certificate 3. The 1st year warranty is ending on 2-Jan-2016, and as, I am not in receipt of the extended warranty document & still the 1st year warranty is on, then why not I am eligible for the 20% discount, Regards,

I Have purchased a samsung tv for Rs.27900, 32 inches, LCD on 16th Sep 2012, For the last few days I notice that the screen displays double. And when i call the customer care and the mechanic I am informed to change the display which is nearly Rs.11000 and service charge of 600+tax. This is not acceptable from a company like samsung, In 2-3 years the product has given us so many issues. Why should I even by a product from your company. You only know to make money but no one comes forward to help the customers. I willl not recommend this product to anyone here after. If samsung really values their customers then I want to see good customer service I want the issue fixed and do not want any charges.. this has to done by samsung. if not I will be taking this matter to consumer forum and CEO of your company. Let them ALSO KNOW THE VALUE OF THE PRODUCTS THAT THEY SELL IN THE MARKET.

I got calls from this all no [protected] [protected] [protected] [protected] and said hello sir I am Ankita Rao from Samsung Delhi and your mobile no is short listed for Samsung galaxy A3 with 70 %(3800) off wanna you buy it?? I said yes After 10 days i got a parcel through Indian post office after paying amount 3800 rupees that contain a locket of God Shiva and Hanumaan instead of that mobile what can i do for that, please help me I wanna back my money

I bought a Samsung refrigerator on 18/10/2014. Just after a year on Dec 14 the refrigerator stopped working. I raised a service request through their customer care on 15/12/2015. After following them up for 2 days finally the technician made the visit on 17/12/2015. He checked the product and informed us that a circuit board had burned up and it needs to be replaced. The next day he replaced that part and he found that the compressor is also not working. He assured he will be back the next day and since then its been 4 days, with no communication from SAMSUNG. I have tried contacting them via mails, calls and there is no proper response from their team. After spending half a lakh on this product I had to go through all this frustration almost with in a year of purchase.

My E 7 hand set set is under warranty, its display not working, I have given it to Karve Road Service center ( Pune ) on 17th Dec . Till date part is not available . What service you are offering to customer ???

I purchased this mobile (galaxy A5)3 months back and have come across a lot f problms...Within months itslf i got my speakers changed due problm in speakers...nxt problm has araised now while in use the display goes prefectly half of screen and problem continues for sometime...microphone doesn't work while calling it does not happen on every calls but 2-4times a day... i'm realy fed up with this set😣..is there any way to get the set replaced..

This is to inform you that I have purchased a 32 gb memory card of Samsung Company, when it insert in mobile it shows memory card is damaged, so I request you that exchange the memory card instead of damaged memory card.

Dear Samsung, It’s very disappointing to receive such a kind of pathetic services from a brand like Samsung. I along with my family are using many Samsung products like phone, TV, Refrigerator, Oven, AC, washing machine etc. But from today onwards I will not use any of your products & tell my friends & family to boycott Samsung products because I am not here to only pay my hard earned money and get harassed by some bunch of ill mannered people. Now I would like to draw your attention towards a recently purchased washing machine by my mother in law(Mrs Satyawati Rawat).She visited Kay Dee Electronics(a unit of Kay Dee Audiovisions Pvt Ltd) to purchase a washing machine. She selected model no WA75H4010HP and paid Rs 25500(receipt attached) and asked the store manager to deliver a fresh piece. Now a few things to note down before going further. Kay Dee Electronics Address – GC-5/6, ADITYA GOLD CREST, ADITYA MEGACITY, INDIRAPURAM, GHAZIABAD, UTTAR PRADESH TIN NO – [protected] Phone No & mail ID –[protected], [protected]@yahoo.com Store Manager – Mr Rahul Sharma Sales Executive – Mr Ashutosh Mudgal, Employee ID –[protected] After the machine gets delivered, my mother in law checked that it was not properly packed with required safety measures like thermocol from all sides. Anyways she accepted the machine. After overlooking the machine she found that there is only one kind of water inlet instead of 2(for hot & cold water). She required 2 water inlets for different kinds of washing & expected this because she bought one of the costliest machine in this segment. She also found that the machine was manufactured in September 2014(Image attached) Anyways we accept our mistake as we have not done enough research before buying the machine. But for your surprise dear Samsung, when she visited back to that store in next 15-20 minutes for not telling her about this feature, the store manager replied “Ma’am you didn’t asked us about this feature, so we also didn’t bothered to tell you” The pain story doesn’t end here. Accidently she saw that the display machine for the model no WA75H4010HP which she saw at the store was missing. She asked the store manager “where is that display model”…………………..Now to everybody’s surprise, there was a strange reply from the store manager, he said “Ma’am, that was a defected piece, we sold it to some other person” Now you notice dear Samsung, He is accepting that it was a display & defected piece and he sold it to some other guy. And I can’t digest that within 15 minutes he sold 2 machines of the same model. There can be only 2 things, either he fooled us or fooled some other guy. After getting fooled by the Samsung Store Manager, my mother in law sadly came back home. Now when she did a deep inspection of the machine, she found some more troubling things like. 1 – The drum of the machine is too much tilted. 2 – There is thick line of prominent dirt in the drum, which we can still easily see on the words written on drum”NEW TUBE”. This thing clearly states that it was a display machine. Now she again visited the store and got the reply from the store manager that he sent the new piece and he will neither replace it nor he will refund our money. So I along with her visited the store this Sunday 20/12/2015 and met the store manager. He tried to overcome us by saying that “you guys don’t know anything about washing machines”. I requested him to either replace the machine or return back our money, to which he refused. I asked him to give me this thing in writing being a store manager, to which he arrogantly refused & said “do whatever you can do, I am not going to replace or return back money” We also asked him to show the CCTV footage of that particular time when he sold that display (defected) machine to some guy, to this he said that we don’t have any CCTV camera in our store, this thing is again cannot be digested that a Samsung store is not having a CCTV camera. In the meanwhile we had regular chats with the customer care executives wherein they arranged 2-3 technician visits (Complaint No – [protected]). Now interestingly find below the comments of different technicians. 1st technician told my mother in law that there is a problem with the drum and he can’t do anything to get it right. He also admitted that it’s a display machine after seeing the dirt inside it. Strangely the 2nd technician said that there is no problem with the drum, but he coincidently also admitted that it’s a display machine by seeing it and suggested “not to buy the display machines.” And during my conversation with a customer care executive yesterday, she said that the display machines are not meant to be sold as generally they are defected ones. My mother in law also told customer care executives to contact me for further communications. To which they tried to reach me only once and at that time I was busy speaking to Samsung customer care executives only. And I didn't received any call after that. Finally the customer care team informed my mother in law that they won’t be able to do anything good to her. So the situation is that my mother in law who is approx 60 years old is getting mentally harassed by the store managers, some technicians & your customer care team. In this troubled situation, I request to you dear Samsung to take some appropriate actions. 1 –Firstly I want to get my machine replaced with a new piece. 2- And if you can’t replace the machine, kindly return our hard money back and take away your machine. 3 – I want you to take some strict actions towards stores like KAY DEE ELECTRONICS and also towards that arrogant and manner less store manager Mr Rahul Sharma. I will expect & appreciate a prompt & customer friendly action from a brand like Samsung. I would also request Samsung to connect with me for all future communications. Regards Gaurav Singh Aer +91 [protected] [protected]@gmail.com

I have a problem in my refrigerator i have reported to the Samsung service center mahabubnager they came & took my refrigerator on[protected] and told me that they will repair against the amount of Rs. 2500 and they need 4 days to repair after 4 day when i approach with them they told that some parts has to come from hydreabad they need 3 more days i accept the request then i went to them after 3 days they told me they did not got the right spare part to rectify the problem and this they told me that they are not in position to give the time of delivery. the refrigerator which is essential requirement of a home & the samsung is the reported company playing with customers. i suffers lot without refrigerator. what i have to do please inform me.

I have purchased one tab make Samsung from Dubai viz abive mentioned model. For your information it has stopped functioning for about one month back & I have contacted your customer care centre they have given me noumbers of your service centres but all them refused to take the responsibility. since it was purchased from Dubai. Now let me know from where in Kolkata, West Bengal, India I would be in a position sortn it out. In majority of the service centres mentioned by your customer care centre could not identify the problem. In this connection I would like to mentioned that I'm a valued customer of Samsung & usually i used to use latest model of your samart phones & other items also.

Respected sir/mam, This is TRIDIPA BISWAS, I bought Samsung NOTE -4 (SM-N910GZKEINU) in 22 nd may.But it is a defective product.For this mobile I am suffering lots.I am not able for using this mobile 1 month also.I gave this mobile in Chennai Samsung service center.That time it is fully switched off.After they changed my mobile parts.Within 2 week my mobile again switched off.In this time it is submitted in Dehradun service center.After many time I am requesting to Samsung customer care, service center but they are not helping me.Finally they said they are not replacing my mobile in this time it have no problem.Please any one help me I am suffering lots for this mobile. Please any one help me.Samsung is doing very bad with me.More than 5 month I am suffering. Warm regards, Tridipa Biswas

I bought brand new samsung galaxy J7 from samsung outlet name (SSK Retails Pvt. Ltd.) at malad link road in inorbit mall dated 25/11/2015. The sales man explain me all phone features & company policy. He told me that company will replace the new phone in 7 days from purchase date if phone having any kind of issue. I purchase the phone and start using the same, i started notice that phone is getting TOO MUCH heated while talking and using the whats apps at the ear phone side and back side of phone, even the phone started getting hanged and SHOWING error caller not registered on network, this all started on 4th day of purchase of new phone, I called the outlet from where i purchase the phone, the guy told me you have to show the handset at service center they will check & release the DOA letter from which we will replace the new phone. I went there and told about my above mention issue they told show me the proof you are facing in the handset than i will release the DOA letter. I told ok on 6th day, i went to service center (metro telecare in vasai west) shown all the proof through videos that i am facing. The service engg agreed seeing all & told i am taking back the phone and process for DOA letter which will take some time so you come at evening and collect the same. I told ok, when i came at evening for letter he told we cannot give you DOA letter the phone is on under checking & examine process we will do all kind of repair & software upgrade to this phone & keep 2 to 3 days in examine& test thereafter we will give you the phone back but we will not replace it. I was shock by changing their words from replace of handset to repair. I told i want to talk to your senior level person so give me his number or email id, the service engg told they cannot give any such number to any one. if you want you can go our website and log the complaint online to higher dept. I told ok, i log the complain to CEO dept through email i narrate the all above complain i got a call from abhinav phatak from this desk about the issue and he told same thing the phone will repair but not get replace i was shocked that how can than your sale person from where i had purchase give such fault commitments. I told him i want to talk to higher dept about the same, than he escalated the issue to escalted team, i got the call from that team person name Vishal he told me that he had study my issue and cannot replace the phone, i asked why he told that he had spoken to service engg guy and they are saying thet went to all test & upgradation of the phone and tested phone for 4 days they are not find any issue. I told him ok if you say so i will go to service centre and take the phone back, but if the same issue occur than i will not put the phone on repair you have to either replace the phone or give my refund back. He told we are quite confident that issue will not occur. I told ok i went on 9/12/15 took the phone back which i submitted to them on 29/11/15 (Bill No: [protected] & complaint No: [protected]) After 2 days that means on 11/12/15 again the phone got hanged i went to service centre (metro telecare in vasai west) shown the phone with proof of hanging they checked and told yes again the phone having same issue done some setting in front of me and told now it will not happen he expain me the setting what he had done, i told him give me in writing that again the issue occur and you solve it agiain he told ok and went, i was there & waiting in that movement again the phone got hanged i called the engg again and told, he checked and told me keep this phone for repair again we will check this phone from senior technical person and call you back. I told him you keep the phone, but now i will not going to take back i want my money back. I told him i have taken new phone for use not for repair. He told me you have to talk to higher dept through email or call so you talk to them we cannot refund the amount. I told ok let me talk to them, I esclated the issue to esclated team once again (vishal) from which i got email narrate the whole story again & told him that as you were confident that issue will not occur but it is stared again (new bill number : [protected] & compaint number [protected]) had lodged on 12/12/15. They told me that i will get a call back from escalted team, till date i have not received the call back i called the customer cntre number 4 times they always told me you will get a call back within 4 hrs from higher team but no one called me. I have to call your team remind my issue again & again. I am requesting you guys to please give my money back. I am still waiting for your call & answer Regards, Sukhchain [protected] [protected]@gmail.com

Dear Sir, I lost my mobile handset Samsung J2 (IMEI: 353508/07/410581/3) alongwith my dual sim cards during travelling by bus from Pohabagan to Saldiha. I am requesting Samsung company to block my phone immediately. my temporary mobile no. is [protected]. Phone details Model: SM-J-200G/DD FCC ID: A3LSMJ200F SSN: J200G/DDGSMH IMEI: 353508/07/410581/3 Batch: 353509/07/410581/1 s/n No: RZ8G90A41TX battery S/N No: BD1G823AS/2-B charger No: R37G98H81RC3

Dear sir i hv samsung galaxy A5 under 4 month wrranty. when the date of buying to till date it hv problems nd problems. im going to service centre many times. bt after a few days same problems faced. plz solve my phone problem otherwise please give me a new phone under warrenty.

I bought a samsung tv paying 29000 after 14 month of the purchase samsung tv pannel is not working and to repair it they are charging 14000. This is the quality of their product that doesnt work for 14 month.

My samsung LCD TV have a motherboard problem from 10 December 2015 .This LCD i had purchased in 2011 only and its surprisingly in four year getting problem in motherboard. i have been informed to samsung service center on the same day.but not getting proper reply or spare parts till today from samsung. Cant imagine that samsung provides this type of service after sale. samsung not able to provide motherboard? Really i am fed up with this type of service from samsung.

Purchased a product worth 24k and within 7 months I am facing a problem (getting switched off & on when charging). Went to service center but they declined to repair the same. Marked an e-mail to CEO but no response. Contacted higer management but no assistance. What I did: I posted the issue on every social media page & helped my friends to avoid purchasing samsung handsets. *********Shame on you SAMSUNG*************

I have bought LED TV (39Eh5003) two years back. Suddenly there is no picture and only audio. technician confirmed that it is LED panel issue and SMPS issue. It might cost around apprx 35K...This is really irritating. It is really a substandard product. There is no proper investigation done by Samsung. At very high level they asking to replace the LED panel and SMPS. How can the LED panel and SMPS be faulty within two years ? Also there is proper analysis has been provided on the reason and technician confirmed samsung do not provide the anaysis at component level. who is going to pay the cost for spares Really very very bad experince with the process as well s product. I really doubt on samsung products which are not at all comprable with other brands Service Order Call No.: [protected] Model No.UA39EH5003RLXL Serial No.: MQPS3PBD9008348

Thermostat of my samsung refrigerator has been change by Mangal service center of samsung in Kishanganj, Bihar isnpite it not working properly. Ihave charged for part no. DA[protected]D Rs.790/- and service charge Rs.350/- total Rs.1140/- Calim no. mention in bill as offline My name is Jahan Ara Parwin Near National High School Kishanganj, Bihar

My samsung mobile was stolen on 19/12/2015 at about 9 Am. the IMEI No. is *356894/06/516930/8* *356895/06/516930/5* I lodged a gd with the local ps. Kindly take necessary steps to block the phone. Kapil Kapoor Krishna Nagar Delhi