Samsung India Complaints & Reviews

Dear Sir/Mam, As i would like to inform you that I paritosh jaiswal as a customer of samsung mobile where I have purchase new phone E5 on dated 28/9/2015 in which my phone is running under warranty period such as I have also send a mail to CEO of company regarding my matter where I have received a call and some so called lady have called me up and told me that your phone nickel part of body doesn't comes under warranty period and they literary get denied the same... hereby I request you to make a direction to make a replacement of my phone until and unless i am going to move to consumer court against them... With & Regard's Paritosh Jaiswal # +91 [protected] From: "PARITOSH"jai.[protected]@rediffmail.com Sent:Mon, 14 Dec 2015 21:54:10 +0530 To: [protected]@ntpc.co.in Cc: support.[protected]@samsung.com Subject: MANUFACTURING DEFECT_SAMSUNG E5 Dear Sir/Mam, As i would like to inform you that i paritosh jaiswal as your customer purchase samsung mobile phone GALAXY E5 on dated 28/09/2015 from feeling mobiles as a authorized dealer in Varanasi, u.p. of aforesaid brand where I am facing a problem in my phone where the silver nickle part of my phone is getting damaged where the silver nickle got vanished from its place. But at the time of purchasing your/dealer employee Mr.Rohit Jaiswal (Mobile No_[protected]) given me an assurance that the nickle part of this phone never get damaged because of company have designed this phone by looking such a complaint which a company faced in other Samsung models phone... hereby I request you to kindly get changed my phone because its a manufacturing defect and my phone comes under warranty period... kindly look into matter until & unless I am going to make a complaint against company wrong commitment and poor quality product into consumer court... Regard's Paritosh Jaiswal [protected]

We are facing a problem with J5 since we have bought it. The sensor doesnot work properly during calls, causing multiple apps and widgets to open and many other problems..The first time we went the system was updated.. The problem wasn't solved so we went the 2nd time and that time the phone was taken into observation. This time we went with a video proof.. The next day we were told to come and were told that day that the sim needs to be changed.Our problem is not being solved and these baseless excuses are being given. We don't have time to go every time to waste our hours.we have issue against the sharp enterprises' service at Lamington road, Mumbai. Please look into the matter otherwise we will take further steps.

Started getting black lines on the screen and increasing over days. When contacted service, they are talking about replacing the color panel, which is the main part of LED TVs. This started happening just after the expiry of warranty. They are asking almost half of the cost of the TV and aren't ready to provide guarantee on the replaced part too.

Query Reference: [protected] I am completely disappointed with the service, I have been literally cheated by Samsung. I am writing this not for a resolution from Samsung which I know I would never get, I am writing this for the world to know about Samsung customer service. I purchased Samsung S6 edge plus one of their flagship model from authorised Samsung shop and have been promised by Samsung employee of free wireless charger and zero percent EMI however none of which were true. With multiple mails and calls with customer support the only reply I got was I am not eligible for the offer and they never bothered to liaise with sales person why incorrect information was provided to me. I am not complaining to get a free wireless charger or what so ever but I writing this because it's not right for Samsung to get away with the lie they told me to make a sale. I would never buy product from Samsung hereon and sincerely advice people not to buy from Samsung who don't value their customer and act with no integrity. Thank you Naveen

Dear sir/man, I am using Samsung J7 and I have purchase in November last some time my SD card automatically remove and automatically prepare SD card i am getting notification like that I am expecting for good response because i am using Samsung brand last 10 year. REGARDS RAHUL SONKAR [protected]

I have bought Samsung Top Loading 7kg +1 kg (Active Wash+) on 15th Aug, facing washing quality issues from the day 1. 05th Oct - Machine was taken to workshop and fixed some liquid leakage issue and returned in a week time. After observing for 10 days; we are still facing Color fading issue + cloth softness gone. 1. 26th Oct - Raised compliant, Service Engineer visited and informed that Workshop people check and fix. But no one turn up, even after multiple reminders sent to them from call center. 2. 26th oct compliant # got cancelled without visit of Service Engineer and "Customer confirmation"; and really shocked hearing that feedback updated in complaint that "Washing Machine working fine, hence cancelled". 3. 05th Nov - Call center registered new Complaint. As no more response, we contacted Call center on 07th Nov. 4. 07th Nov - Again heard that the complaint was cancelled with same reason (mentioned above in point 1) and Call center registered a new Complaint # on 07th Nov. 5. 12th Nov - It is really frustrating that, 07th Nov complaint was also cancelled with same reason (mentioned above in point 1), and again new Complaint # open. Since from 26th Oct till today, no solution provided for our complaints raised with Samsung Service. We are using many Samsung products in last 10 years; we have not seen such worst service from Customer Care.

I had purchased Galaxy S6 phone on 24 July 2015 but suddenly the display stopped working. I had taken the mobile to Samsung service center(Shree Guru Telecommunication, R.T. Nagar, Bangalore) as the phone is under warranty. Phone did not have any physical damage or was not put under water and the service center had acknowledged it while taking the phone for checking. But now the service center has informed that the phone is water logged and warranty is not covered and returned the phone asking to pay Rs.10000/- to repair. I have not put the phone in water and the condition was checked and confirmed as no liquid logged by the service center while taking the phone for service. Please help me in resolving this display issue which suddenly stopped working as it is only 6 months since i purchased the mobile and still in warranty period.

Sir I kindly bring to your notice I purchased two microwave oven CE73JD vide bill [protected] dt 06/09/2015 I have lodge the complaint to customer care centre on 22/12/2015 vide complete no[protected] on 22.12.2015 but till date they did not attend nor their was no reply but I again called on 26/12/15, 28/12/15 and 30/12/15 (4times) the staff name mona priya but no response I asked for the supervisor to call me but the above person refused and I was give the service center no TVS electronic no o[protected] no response pl take necessary action

I bought Combo of MP3 Player & 8 GB Micro SD Card when i inserted it in device its not supported and message showing micro sd card is damaged. Order Id: AB8400093 and order placed on 15.12.2015. So please do needful give me replacement of card or else refund Email received detail ORDER CONFIRMATION Hello Keyuri Parmar, Thank you for your Purchase, This e-mail Confirms that we've received your order Order Summary; Order Id: AB8400093 Placed on Tuesday, 15 December, 2015 Seller Name: EWAY TRADING ITEM Size Color QTY SUBTOTAL Combo of MP3 Player & 8 GB Micro SD Card NA Multicolour 1 Rs. 300 /- Shipping Charge FREE Total Rs. 300 BILLING ADDRESS: Keyuri Parmar, 302, Taksh Classic, Opp: IOC Petrol Pump, Vasna Road, Vadodara. Vadodara Gujarat 390007 [protected] DELIVERY ADDRESS: Keyuri Parmar, 302, Taksh Classic, Opp: IOC Petrol Pump, Vasna Road, Vadodara. Vadodara Gujarat 390007 [protected]

I Mr. S.C. Sharma R/o H.No. NB-833. I.D.P.L., Virbhadra Rishikesh Distt. Dehradun Uttarakhand India purchased a Samsung fridge from Electronic Gallery, opp. Ravidas Mandir, I.D.P.L City Gate, Haridwar Rd. Rishikesh. purchaser's name - smt. Shashi Bala Sharma W/o Shri S.C. Sharma Phone No. - [protected], [protected] Recipt No. - 495 dt. 05/06/2015 Model Name - Samsung 23/2415 SA Warranty card Serial No. - D 15073341 1- Water from the back side of the fridge overflows after every 5-6 days. 2- Ice on vegetables and fruits and other material inside the fridge. 3- complaint lodged as follows date wise with com. number Date Complaint number 16/07/2015 [protected] 18/08/2015 [protected] 21/08/2015 [protected] 18/11/2015 [protected] 23/11/2015 [protected] 29/12/2015 [protected] on dt. 18/11/2015 to Mr. Gaurav Phone No. [protected] Service center dehradun & Mr. ambrish phone No. [protected] Service center dehradun on The service engg. on the company Mr. Kapil Sharma fixed a rubber hose pipe in the back of the fridge and put a bucked infront of the fridge and asked me to empty this bucked after every 4-5 days and told me that this is the policy of the company and on such complaint it is done every where and company can not do more than this. and Mr. Gaurav and Mr. Ambrish also said that the Company can not do more than this. You have to empty this bucked after every 4-5 days.

Hello Team Today i went in Rajouri garden main market and i just enter the one clothes shop and try to wear coat, and remove it. then again i wear my coat then we going to next shop, suddenly i feel my samsung galaxy on7 was not in my jacket pocket, then i immediate go to shop keeper and he deny about my phone, after that m trying my phone, but phone was switched off. IMEI. [protected] Color. Gold. Purchase Date. 10/11/2015 Lost date 25/12/2015 My mobile no. [protected], [protected] Thanks in advance. Gurpreet Singh D-133, Tagore Garden. New Delhi-

I bought one Samsung LCD TV model 450 4 series on November 2010 it was cost of 28000 rupees at Bajaj electronics hyderabad. it was carry to my home town kakinada and open the seal and make it power switch on then remote pressed it wasn't on no picture then pressed on tv then it was on immediately i had contact with sumsung customer care then they came and solve the problem with in the 3 weeks period it was sad for me because i bought this product with very much trust on samsung products and my one year bonus amount. then problem solved it was worked for 11 moths again problem started which was like horizontal line start throughout the screen it had increased day by day after few days half of the screen had closed by horizontal lines then again i had contact with samsung customer care then samsung technical engineer visited to my home just he was watched tv then he said the main board problem witch is coast around 17000 thousand rupees if you want i can make it order its take one or two weeks then i asked him i was bought this tv for 28000 rupees now your telling 17000 rupees for main board cost and now your samung LED TV available in the market for 25000 rupees witch base you people charged. then he said i don't know if want any information contact with costumer care he was charged 350 rupees for visiting again had contact with customer care i was asked same question they said please contact with samsung CEO really i was shocked for a tv spare part consulting with CEO of samsun, i was decided preventing who want purchase samsung product and i am hope fully waiting when indian government rules can change on like this cheated samsung products because till my TV problem not solved

Hi, I purchased Samsung Note 4 from Samsung Smart Cafe in RT Nagar, Bangalore. The representative told that it would be 0% Interest for the EMI Option. And now I have been charged Rs 2200 extra as interest amount. I do not want to pay extra, or I would have paid full amount in cash.

I RC Patel, a serving soldier has purchase a refrigerator 192 liter. On 1st complain they charge for service (where as the product was under warranty). Again second time they have not responding to my complain number [protected] dated23-12-15 where as the product is still in warranty.

I am using Samsung galaxy A7 since March 2015. Suddenly it's display went blank on 25th Dec, just 2 mins back i played 1 video on it, that time it was normal. when I informed samsung service center they said there are internal damages to display, but I told them there was no harm done to phone from my side, Phone didn't fell down or no pressure applied on it. They said the damage will be invisible & after putting the phone in heater/dryer machine the damage can be seen by normal eyes, as per their procedure when they put the phone in dryer & gave heat to phone, there were the cracks appeared on screen, which were not there before heating it. Now they are refusing to get it done under warrenty & Samsung care service center is not supporting at all. The issue happned with one more person with same model of phone. Request help from Consumer forum. Akshat P. Patil Contact - [protected]

This is Reshma Das from Kerala. This is a complaint mail regarding Samsung 32 GB Class 10 Memory card I have purchased online. Last month I have purchased SD card online and found that the memory card is damaged.I have tried everything that I could have done this to work. So I need the product needs to be replaced or amount needs to be refunded.

Waiting for the resolution since one week, , , Very poor customer service in jammu...Its a great disappointment that a lcd display screen is not available in j&k, , I am samsung product user from last 5 years, Very dissatisfied ..I have approached samsung customer care new plot jammu, I purchasec Samsung A8 mobile on 1/11/2015, , display of my phone neither is broken nor it is infected with water, it turned blue, , , I got it chcked in stom care where the engineer heated my mobile in dryer but nothing was found, , , He simply handedover the mobile phone back to me and said kindly approach us on 26th I waited till 28th but got no reply ...after contacting on 28th they are again asking for more time

I had received a 16gb Samsung memory card on[protected].but it doesn't work, so please refund my money or give another memory card which properly wok, order no [protected] .So please answer this query.

This is for your kind information that I have purchased a Samsung Galaxy S-4 mobile handset on 4th Feb 2014, Product Serial Number-RZ1D90K6FAT, IMEI NO-[protected], Model Number-GT-19500ZKAINS wide invoice number-28 from M/s Juneja Telecom, Jalandhar (Punjab). This is further to bring in your knowledge that since the purchase of handset I am continuous facing the problem of overheating & battery drainage very fast. For which I visited your service center around 10 times, out of which 3 times they have redone the software & 1 time changed entire motherboard along with battery. In this duration I have once paid for warranty extension amount of Rs-2096/- also. But the problem is still there. From the day one I was insisting the service center for replacement of my handset but every time they ignored & simply upgrade the software of my phone & once changed mother board by saying that this will solve the problem of overheating & battery drainage in my handset. Which is actually not get resolved till date & force me to put this complaint on paper. (You can cross check your record for the same). Sir I have two more Samsung Mobile Handset & am very satisfy with them. But really get upset from this handset. In today world where in every commercial deals are depends on fast communication my handset get me down in making commercial deals as per requirement due to continuous problem from last 22 months. Which get me in actual commercial loss of price of handset & lots of working day wasted in visiting your service center. (Current example –my phone is in your service station from last two days). Top of that your service center still ignoring the issue & just done software update for solution of problem exist from last 22 month. They actually do not have any solution & started ignoring my problem. When I have asked to do justice for my problem they suggest changing mother board again. When I request to customer care for replacement of my handset they clearly said that there no policy of changing handset after 22 months. But am fail to understand that how come am responsible for this financial as well as emotional loss. Considering above when I feel cheated from Samsung & not getting any justice from Samsung. I finally consider putting my issue in consumer court for Justice. For which I have already informed customer care. Regards Vishal Goel [protected]@gmail.com [protected].

Sir, i order Samsung 16gb memory card is not working please take my as a return order no:BONS80467735 order date:21/12/2015.