Samsung India Complaints & Reviews

I have purchase samsung j7 2 month before.now i am facing problem.in 3 to 4 day my mobile get automatic switch off and restart.i have complaint so many times in customer care, but no response.i want solution please imdiatlt contact me my [protected]

Dear Sir, From Last month we suffer from mobile purchase from the show room mobility. If help me get the insurance under the scheme of samsung smart utsav scheme. All detail is given below, please reply urgent. shashikant panchal [protected] ----- Forwarded Message ----- From: Shashikant Panchal To: Vcare Sent: Wednesday, 9 December 2015 3:19 PM Subject: Re: Samsung J Series- Insurance of samsung smart utsav scheme issue Dear Sir, When we purchase the mobile at that Mobility feed all detail in mobile i.e. they ask for sim, i given the sim ([protected]) and also said other sim([protected]) to be register but they started to doing process. At last non of both the sim is register. That all process is done by Mobility Person Siraj & Samsung Person Sumeet from Mobility showroom. After Diwali they saying the scheme wanted to activate 3-5 days. Last Week Samsung customer Said instead of birth date there is Purchase date. This much detail I have. I hope that you may can my mobile -[protected]. I hope you can solve this problem earliest as possible. shashikant panchal [protected] From: Vcare To: 'Shashikant Panchal' Sent: Wednesday, 9 December 2015 12:27 PM Subject: RE: Samsung J Series- Insurance of samsung smart utsav scheme issue Dear Sir, Thanks! for writing to us. We would request you to please share the mail which you must have received after getting your phone registered with Device Care. That will be a supporting element which will help us to help you in getting solution from insurance company. Regards, VCARE TEAM From: Shashikant Panchal [mailto:panchal.[protected]@yahoo.com] Sent: Wednesday, December 09, 2015 11:50 AM To: [protected]@ivr-india.com Subject: Samsung J Series- Insurance of samsung smart utsav scheme issue Dear Sir, As Per below I(shashikant Panchal) purchase the Samsung mobile device J series -J1 at dated[protected]. From last Month we suffering from the outlet, not getting the proper solution. That Mobility person Mr. Jerry & Samsung person MR. Sumeet Both saying it is only concern to MOBILITY Showroom. Mr.Jerry Saying to settlement that fifty-fifty to pay means 1200/-customer & 1200/- Mobility Showroom we are help to you. But the insurance he not saying anything. Samsung Customer care it is in have to repair by Samsung & Mobility. Samsung customer care person talk with us saying that show room person feeded the birth date instead of purchase date. So Sir, I looking you for solution will come out and help to get repair my device. Please treat this mail as urgent basis. shashikant panchal. ----- Forwarded Message ----- From: SANTACRUZ-MUMBAI To: panchal.[protected]@yahoo.com Sent: Wednesday, 25 November 2015 2:18 PM Subject: FW: samsung smart utsav scheme issue Description: cid:image001.[protected]@01D0E990.F95ABC20 Santacruz t- +[protected]e- [protected]@ivr-india.com Address, Jay Co-operative Housing Society, Shop No 4, Nehru Road, Santacruz (EAST) – Mumbai - 400055 Description: cid:image002.[protected]@01D0E990.F95ABC20 Description: cid:image003.[protected]@01D0E990.F95ABC20 Description: cid:image004.[protected]@01D0E990.F95ABC20 | www.mobilitiworld.com From: SANTACRUZ-MUMBAI [mailto:[protected]@ivr-india.com] Sent: Tuesday, November 24, 2015 2:50 PM To: 'gaurav.[protected]@gmail.com' Cc: VINITA VERMA(IVR) (vinita.[protected]@ivr-india.com); neha.[protected]@ivr-india.com; prakash.[protected]@ivr-india.com; nilesh.[protected]@ivr-india.com; Sudhir Kumar Tiwari (sudhir.[protected]@ivr-india.com); 'TRILOK SINGH' (trilok.[protected]@ivr-india.com) Subject: samsung smart utsav scheme issue Dear Sir This is regarding Samsung J1Ace which we sold to the customer ( Ratnprabha M Nibalkar) on 25th Oct Vide Invoice no SPSANT/01044/2015-16 along with the Samsung Smart Utsav Scheme in which the customer got the Device Care. On the same day we registered the one assist app in the customers mobile as per the ppt & the apps was registered. After few days the customer came to store with physical damage condition of the phone which he had purchased with us. The customer said when he tried contacting the customer care as well as Samsung service center they replied him that the phone is not yet registered in the system & asked the customer to visit the store from where he has purchased it. In this situation please provide solution for the customer is waiting for the same. Mobility world Santacruze east [protected] t- +[protected]e- [protected]@ivr-india.com Address, Jay Co-operative Housing Society, Shop No 4, Nehru Road, Santacruz (EAST) – Mumbai - 400055

TO THE NODAL OFFICER sub: Replacement OF SAMSUNG Mobile R/sir, My name is Deepak Dhingra.I am living in Faridabad, Haryana. I bought a Samsung Galaxy A7 handset in July 17, 2015 in Rs.26000/-for samsung outlook..but after some time handset having the lot of issue.Like heating issue and automatically data deletion, charging issue, hanging issue and some other error for the same handset was submitted in service center but no result got for the issue. Please replace the handset or help for the resolution. If the issue will not resolve i will contact with higher authority or in consumer firm. Handset Detail:- Samsung Galaxy SM-A700FD S/N- RZ8G603NINK Regards, Deepak Dhingra [protected] deepak.[protected]@gmail.com

Samsung 24 inch LED HD TV supplied on 20.08.2014. It is not working ( Bill No.[protected] DATED 20.08.2014 purchase from Subsiary Central Police Canteen, Nandavanam, Thiruvananthapuram) Several complaints including warranty period. No response on repeated complaints Please take steps to rectify it.

I have purchased Samsung galaxy A5 on 14th July 2015 From Sangeetha Store Bangalore. I paid Rs 20905 for this and my phone is still in Warranty.
On 28th November 2015, i observed that my phone is dead after coming from my class. I waited till Monday as i was not appear that Samsung service centre works on weekend also.
On 1st Dec, I went to Samsung Authorised Service centre, Lalbagh Road, Bangalore(560027). I showed my phone to one of the customer care. He took that phone and after 5 min he told me that the phone screen has a crack. I than told them that it's not possible as it never fall from my hand or by someone as It was working till saturday morning and that crack or external damage is not done by me . Than i asked, ok fine if this is done by me, show me the scratch mark or any sort of marks which usually happen or occur externally when something brake or fall, Nothing was there .
They were simply keep on saying one sentence that i[censored] want to fix it, you have to pay even if your phone is in Warranty.
I asked them to call there supervisior or some senior guys then they ask me to call Samsung Customer care. I did this too, they said "within 4 working hour our supervisior will get in touch with u " but no call received by next day also .
I called customer care several time and they said the same thing everytime... Our senior will get in touch with u .." but till 7th Dec, no one called me to hear my problem.. no one taken any initiative .
So on 7th Dec. after lossing all the hope, i went to another Samsung Service Center i.e. Samsung Service Center in BTM and tried speaking to some Senior supervisior about this, but Customer care guys didnt allowed me to speak with them plus they started giving lectures.
Later i thought, there's no use of arguing with them, i will only have to suffer from this, so i asked them to inspect the Phone and let me know the issue. They said it's just screen issue which will cost : 6800 + 400(service tax). Then i asked, so after that i dont have to pay anythng right... they said no. Then i asked them to inspect and repair it.
Later, in evening they called me and said ur phone services will cost upto RS 16700, I shocked and went to store to know more in detail.
They told that charger Pin is damaged from inside which will somethng around RS 1400, Issue with mother board which will cost around RS 7400.
That phone was first time opened by them only, then how come anyone can damage Internal charge pin and Mother Issue . This was done by Engineer who opened this phone. This Phone is in Warranty but they don't want to fix this in Warranty at any cost esp. internal issue.
I again requested them that i want to speak with Supervisior here but no response. I called customer care, shared all this but his response was also diplomatic.

I took my phone back as not a single guys in Samsung Service care, BTM was responding properly. They have not resolved my problem.
These all issue i was facing just because my phone is in Warranty but they want this to be done as Non-warranty.

Please Help me out .
Please look into this matter.
I am attaching the screenshot taken by me in presence of Samsung Service Care Guys.

For reference :
Samsung Services Care Job-sheet No./Bill No.

Hi, I Mr Azaz Shaikh user of your mobile Samsung J7 have been facing some issue with your services. The problem is such that i had purchase this mobile on 19th September'15.So my mobile is still in the warranty period. I started facing issue with its charging from past 5 days.The mobile after connecting with the charger fail to get charged. So i took the mobile to your service center on 05th December'15 which is located at Dadar East. After checking the mobile to my surprise they said that there was water in my mobiles mother board. My mobile has never been near water ever. I do take care of my belonging very well so i am very much surprised with the result. Than they said it will cost me Rs 8000 for the repair of it, i said fine i will look in to it as i doubted their sincerity in it. After asking my mobile back i was charged Rs 250 of checking my mobile in the name of service, what i fail to understand is that if my mobile is in warranty how come i am ask to pay the "service amount". I have used all the brands from smallest to largest and till date no one has asked for the service charge in the warranty period. But i was very rudely informed by your employee that they do not know of other companies but Samsung does charge for service in the warranty period.Which if is the rule than i should have been informed before hand when i asked to check it. But seeing that i was wasting the time of your employee by asking my doubts i paid the amount and took my mobile which was handed to me in a very ungracefully manner. Now after all this i really doubt the Samsung in the name of service and their quality. All my friends who have used Samsung had asked me not to invest in your product, i didn't listen to them thinking how bad will be a brand like Samsung be but after tasting the medicine you have changed one of your loyal customer in to one who will suggest others not to go for it. I will have my experience shared with all my friends through all the mediums. Imagine being charged for the "Service" in warranty giving a result which is surprising.(if there was water in my mother board than my mobile should have not work at all, it was that it was failing in getting charged, but was working well before it) And being open to all informative and polite employee whose time we waste by asking doubt. So you may consider my mail or not that's up to you, but for sure i will consider this bitter experience and the cheating your company does for my future.

In follow-up with customer care from the last 3 months, paid for the visiting charges and whatever the part replacement charges they asked for. Now again we are facing the cooling issue, again called and logged the complaint on 6/12/15, the engineer who visited told that thermostat has to be changed which would cost us INR 600.00. and told us that somebody will visit us on 7/12/15 to do the same till the time he suggested to keep the refrigerator off. on 7/12/15 we again received the call that the part which has to be changed is costing Rs.1200/- which was really surprising for us and we asked for the clarification. Now today we received the message that our complaint is cancelled as we are not OK with the repairing charges. We are still waiting for the visit with our refrigerator OFF for more than 48 hours now. But all in vain. VERY POOR SERVICES PROVIDED BY THE OUTSOURCED AGENCY - HCL SERVICES. Regards Pooja Malla [protected]

Dear Sir, I have purchased Samsung Z3 mobile at your Tirunelveli Show Room M/s . KSK and Co wide invoice no: SC6341 dt 16/11/2015. The mobile was not working with in two days of receipt and have raised complaint for the same. They had serviced and returned to us. Again i have faced the same problem while using the whatsup my mobile is hanging. I have registered complaint for replacement and received acknowledgement for the complaint dt 28/11/2015 and bill no: [protected]. Till now I have not received any positive feedback from your show room or service point. I need replacement for my mobile immediately. Kindly revert on priority basis and call me on the given mobile number: Samsung Showroom & Service center not proper responding. Now I hate Samsung company. Jonny- [protected] mail id: [protected]@gmail.com

Dear sir I purchased a SAMSUNG Refrigerator from SHIMOGA BIGBAZAAR, but due to careless transportation it got major dents, and got damaged.Immediately i informed this to your executive Mr.Nithin.but i am very sorry to point out that despite of somany reminders & somany phone calls, he has not taken any action. really i hurt a lot with his behaviour. So request you to please look into the matter and take the needful steps to replace the defective product. Hoping your favorable reply. NOTE ; My complaint ref. no. is [protected] registered on 03.12.2015

I bought a Samsung curved two months back and had an version update issue, I booked an appointment with service center. He visited for more than 3 times and the person who working in service doesn't know how to upgrading the version, I am not sure what kind of services they are providing. I am very disappointed with their service and their product.

Payment Number: NK249NAA Verification Number: NM[protected]PF Country: India Date: 6th Of December, 2015. APPROVAL OF AWARD WINNING PRIZE OF 500, 000.00 GBP FOR DELIVERY/TRANSFER. -ATTENTION TO THE OWNER OF THIS EMAIL ADDRESS-, We are in receipt of your e-mail and wish to thank you for your co-operation; I wish to inform you that my duties include representing your interest and guiding you through claiming your winning cash prize. We want to clarify you here that after a good scrutiny of your provided mail, we are glad to inform you that you are one of the winners of The UK Samsung Company Empowerment Program sponsored by the Samsung Company Inc. The UK Samsung Company Empowerment Program has been on for more than a decade and we have changed the lives of many since then. Your financial status is about to be changed as you are one of the lucky Winners of our Annual Samsung financial empowerment program sponsored yearly. Your winning cash prize of 500, 000.00 GBP (FIVE HUNDRED THOUSAND GREAT BRITISH POUNDS), will be paid to you soon as you meet with the requirements. I wish to inform you that all authorities involved have certified payment of your Mobile Draws Claims amount to 500, 000.00 GBP (FIVE HUNDRED THOUSAND GREAT BRITISH POUNDS), which is the prize money from Samsung financial empowerment program Mobile Draws, which was drawn through a computer random system of all the Mobile users worldwide. Be informed that instruments of payment for the sum of 500, 000.00 GBP (FIVE HUNDRED THOUSAND GREAT BRITISH POUNDS) to you is already in our possession and shall be processed upon meeting the requirements stated below. You can now begin the final step of the claims process, which is the transferring of your cash prize to you. With regards to this, there are two options open to you; you are required to select the most convenient of the two. You are advised to complete the below form and send it back with the fund release Application Letter to me to start the official and documentation process of your won prize that would enable you receive your winnings. The options, together with their associated conditions are presented below: {Option 1} Your prize money will be wired to your bank account via an automated Direct Wire Transfer System operated by nominated Payment center. Hence, you would be required to send us your Bank information as in below; Full name... Address... Age... Sex... Nationality... Mobile Number... State Of Origin.. Marital Status... Occupation... Bank name... Bank account number... Bank branch, Swift/iban codes Id proof... {Option 2} Courier of your winning cash to you via DHL Courier Company, which is our assigned courier company. Please note that your cash will be delivery to you in your nominated address, The Courier Company would bring the cash to your postal/home address nominated by you and as written below (please you are allowed to correct or amend your contact information in your next mail) You will be required to send your international passport, driver’s license or ID card to me via email attachment as it will be used for a proper identification of you during delivery of your winning cash to you by the DHL Courier Company through our delivery agent. Full name... Address... Age... Sex... Nationality... Mobile Number... State Of Origin.. Marital Status... Occupation... Id proof You are to send the required information as immediate as possible to enable us begin the documentation process. You may call for clarification if any. I wish to, behalf of all members and staff of UK SAMSUNG ELECTRONICS CO. LTD congratulate you as you expect your wining prize and I hope you spend your money wisely and to the betterment of your community and wish you the best of luck as you spend your good fortune. Best Regards, Yours faithfully Scotty Clement

I got my Samsung Note 2 Screen changed on 6th April 2015 by paying Rs. 8719/- as it was physical damaged. After 4 months, on 8th August 2015 the display stopped working automatically and when I gave to service center they told there is no physical or water damage but it is not working. Samsung Service Center people instructed me to get it replaced by paying Rs. 8949. I told them that I got new display around 4 months back only and it stopped working all of a sudden, it looks like display product quality issue and if there is quality issue with your product then why I should be charged for that. They said since 3 months is over hence they cannot cover is under warranty, since they were not ready to accept, I got it changed by paying requested amount. Again after 2 months, on 6th September 2015 display stopped working and they have replaced it for free but they have not given me any receipt as last time. Even the service center person told that Samsung has recently changed their display manufacturer and there are lot of display complaints. I felt cheated, as there was issue with Samsung hardware quality and I was charged for the same. Samsung mobile should returned my Rs. 8949 which I paid for 2nd time just after 4 months of getting the display replaced. Here is the service center details: Samsung Care Point, 199, 1st floor, 27th Cross, 7th Main, 3rd Block Jayanagar, Bangalore 560011. I have all the scanned copy of the proof, please help me with the same.

Dear sir, This is my 4th mobile Samsung iam using since 8yrs, but previous mobiles is very good but now I am using j2 very bad mobile it's regularly showing no service but my colleagues signals is very good i think problem with this mobile, please help me ASAP.

Just bought J7 samsung .. I noticed that it is frequently disconnecting when im using wifi or data connection.. I know that its phone pronlem because i also have my old Note2 device.. and i never experienced this kind of problem before.. Im using the same wifi connection for both phone.. Its irritating .. How to fix

I got a call then they told me u have won samsung j5 and u have to pay rs 3500 then they toook my information then after 8-10days means on date 4 dec 2015 my parcell came then i paid rs 3500 toook my parcell then i opened it and i fell shock ...i got hanuman challisa from that parcell...so please help meee call me on [protected]

Sir, I had purchased your refrgerator no Rt31CLS, SLNO.RO944PAC100062 On 25/01/2013 in puducherry . Unfortunately compressor not working in Jun 2015. complaint booking thro your company. Service enginers attended replace compressor and gas filling and charged service for gas filling Rs.2460 on 19/06/2015 by Padma agencies receipt no.907. Now yesterday from my refreigerator compressor not working only light glowing. Kindly arrange to rectify the complaint without delay Thanking you S. manogaran

Sir i submit my j-5 mobile for replace the screen on dated 29.11.2015 at your mehar communications, de-101, tagore garden, new delhi. After 6 days they do not reply me and not return my mobile with new screen and very service. I lodge a complain on toll free no. With refernce no.-[protected] on dated- 03.12.2015. I call to mehar communication many times but no reply they said call back you in 10 minutes. My mobile no.-[protected], name- suraj bill no.- 139/6941 dated 19.10.15 mehar communictation please delivery my handset at my address with new screen and reform the poor and bad service of your service centers

To The Manager Samsung Company Sub: Poor Service of mobile (Samsung) brought on 06.12.2015 Sir, It is for your kind information that I had Prime silver for Rs. 9490 in the month of Feb.2015. This set is giving Very Good service. Twice or thrice it has already been shown to the service it has already been shown to the service centre. I am working as Deputy Director of Education and faulty mobile causes me problem in discharging my duty properly. Now I have brought another set and I want my cash back as it is not working properly. I am enclosing original Bill of my mobile set. (VEENA TANDON) DEPUTY DIRECTOR OF EDUCATION A-507, MAHINDRA APPTS. VIKAS PURI MOB. NO.[protected]

On 3rd November 2015, I have purchase Samsung Mobile Galaxy A7, IMEI No. [protected]). And many times complaint has already been enrolled by me for Mobile heating and Battery drain vide complaint No.[protected], But they are unable to resolve that issues, they continuously ignore my complaint. Hence guide and help me. Reg. Veerendra singh

With due humble respect I Barin Dutta inform you that my refrigerator has not working properly from the purchasing date. I already complained three times to the company but it not solved yet. My complain reference no - [protected] The complain was against bad smell is coming when the window getting open.