Samsung India Complaints & Reviews

Samsung products have degraded drastically and none of the products works fine after a year span. Most of the products start giving problem once warranty period over and for some products just within few months of purchase. I have faced similar problem when one of my Samsung LED TV (UA32D4003) purchased on 08.05.2012 started giving problem just after 2 month after purchase. A call was logged with support engineer and service engineer replaced the motherboard after sometime. Once that was fixed the same problem reiterated after 3 months. When engineer visited our home they mentioned that the LED panel is damaged and to add up to our distress the replacement panel was not available. We were left with no other solution rather than to purchase a new television. Being a person who admires Samsung products, once again we purchased 2 sets of Samsung LED 3D televisions on 08.11.2012. The model number and serial number of the TVs are ( Model No – UA32EH6030RL*L, Serial No: MQKW3PBCA0307D, MQKW3PBCA03030T ) This time the TV was working for an year and half when trouble started once again. We noticed white horizontal lines on television screen. Initially the number of lines was few and gradually increasing to huge number. When we logged a complain with Samsung customer care, an engineer visited our door and informed us that the panel is corrupted and needs to be replaced which would cost almost 17, 000 excluding service charges. After waiting for almost 15 days we were informed that the LED panel is not available in market and we will be paid money for the television set after deducting 33% on purchase amount. I purchased the television for Rs 37, 000/- and I was paid Rs 24, 790. This incurred me a total loss of around Rs 12, 500/- in just 2 years. To add up to our distress the other 3D LED TV which was purchased on the same date also started giving the same problem. Same horizontal white lines are appearing on screen. After lodging complain ([protected]) with customer care executive, engineer have visited our door and after investigation engineer updated the same problem. Currently the panel is not available in market. I have asked Samsung to refund me an amount of Rs 30, 000/- becuase that's the minimum amount I have to spend to purchase a new television. But after speaking with Saptasree Katiyar ( Samsung Customer Experience Manager ) they are willing to pay an amount of Rs 22, 000/- I have to pay more than Rs60, 000/- if I have to purchase a new LED 3D TV. I am not at all happy with Samsung products and hence I would like to put a case against Samsung so that consumer's grievances are addressed. In this entire process I have lost enough time following up with Samsung executives and also feel harassed when it takes so long to make a decission.

Dear sir i parches a new galaxy e7 mobile. My complaint is ur customer care center is not good his not soleved the complaint his create the problem. My device is under warranty but i pay the money for display damage .sopls can u tell me why.display problem is manufactured folt not physically damage .and device nightvision camera is not work properly. So i think is ur device e7 is not good.the product is very cheap. So pls my money back .than i go to legal action on ur company.

Hi,
I purchased a new mobile phone {Samsung Galaxy A8 32 GB} on 12th Sep'15 from your authorized center The Mobile Store, GIP, Noida, .
Two days after buying the product people trying to call me complained that they were unable to reach me. I was shocked & immediately rushed to the dealer from where I bought the phone. A guy who easily fooled me saying that your there is no any problem in handset. After few days, I released that there are many problems in mobile handset. I have been facing problems like frequent call drops, device freezes and crashes frequently, the recipient or caller cant hear the voice coming from my phone, screen flickering & blank display. Since my sim was cut using Micro sim cutter I had also replaced my sim with a nano sim but all these problem continued.

I called to dealer and informed these problems but they said, sir you have to go samsung service center for repair. I went authorized service center and they upgraded the software and said that you will not get any problem but The problem still persisted! I can not go all time to service center for my new mobile.
I have spent Rs 32000/- for this mobile and I am facing these problems from beginning when I purchased. This is really frustrating. I do not have option but to lodge a complain in consumer forum.

The [Consumer Rights Act / Sale of Goods Act 1979] makes it an implied term of the term of the contract that goods be as described, of satisfactory quality and fit for purpose. As you breach in the contract I am entitled to have the phone replaced/refunded since this purchase of Samsung A8 was my first purchase and I have burnt my hands literally. I would request you since the phone is under warranty I want you to replace the instrument/refund. I also require you to confirm whether you will arrange for my phone to be collected or you will reimburse me for the cost of returning it. Looking forward to hear from you. as I have already spent enough time to call & visit your support center.
I request you to please replace my device as soon as possible. I am unable to receive any call on my mobile because of faulty samsung mobile.
Regards, Praveen Pandey [protected]

Hi, I purchased a Samsung S6 as a gift for my wife on Nov 10, 2015 and after few days the phone screen went blank, the service center staff informed me that the phone was kept in the pocket and might have got pressed, due to this the display was damaged.

Dear team, I have visited at Samsung Service center Mobile Clinic Ludhiana on 4th Nov-15 due to charging timing and Back up problem of Battery.I have asked to login the complaint but they have not logged and replaced the charging port of my mobile Note 3 Neo. After changing the charging port my problem is still pending so i have visited again at same store on 1st Dec than they blindly asked that your Charging Data cable is faulty.I says Please prove How? than they connect the Mobile with my Data cable and Checked time & Charging Percentage AND again they connected with New data cable than found the same increase charging percentage at same time.Than I asked how it is faulty? They (Engineer Karn)have miss behave with me & asked you are talking Like BUDDU .His Owner is also not intersted he says plz talk to my Engineer also they have not logged the complaint on today.Than at last they have putt Up his hands says We have no solution. So please take a Strict action against Mobile clinck and Short Out my problem 1. Charging time is 8 to 9 Hrs. 2. Battery Backup is Only 6 Hrs on 2 G without any downloading when all Backup data is disable and Power saving mode is ON.

I bought a Samsung Tv and it has a manufacturing defect whne it was opened at my home company sent their engineer and he said they will repair the TvI got really angry that when the TV was damaged from the factory itself then how can they offer me a repair. Then the engineer forwarded the complain to the head office ans the Head office took 10-12 days to contact me and finally now they are telling that they will replace but when such happened i was disappointed with the Samsung product so I told them I am not interested in your product and arrange for a refund. They took so much time that in the meantime I bought another tv Now samsung not givin me refund

Incoming calls are getting blocked intermittently and auto network detection is not working most of the time during travel have to manually search for networks, also if wifi connected most likely incoming calls are not coming many complaints that they called me and no response from me as this mobile does not ring i could reproduce it easily try 9199xxxxxx it wont work try 09199xxxx it some time work but select only gsm then 09199 xxxxxx works all the time but fails for 91 99xxxxxxx and call from windows phone to my android kitkat galaxy grand prime it fails intermittently fed up of this samsung mobile many interview calls have been missed because of this issue

An email received from the samsung office (as stated in the email) offering £500, 000.00 (FIVE HUNDRED THOUSAND GREAT BRITISH POUNDS) and a 52 inches Widescreen LED TV with Built­In Home Theater System & Samsung Galaxy s6 from Samsung Electronics. The email asking to furnish the personal details.

We have placed our order for battery(GH43-03858A) of samsung mobile handset no. I9152 in lucknow service center halwasiya complex. 25 days have been passed and no response has been provided by you employees and they are highly irresponsible in dealing with the customers. we expect your response asap.

Respected Sir, I have bought samsung led tv f5100 for Rs 32300/- on 28.05.2014 from sales India, Bapunagar, Ahmedabad. Thought buying a product from branded company like samsung will be durable and long lasting but it was not the case. Since last 15 days my samsung tv has blacked out completely. I am just able to listen it, screen is totally blank now they are asking for charges of rs 16000/-. This is really pathetic that i lost my half money in this poor product. Is it fair for them to charge this much amount when we do not have any fault from our side. Thew samsung screen panel was defective from beginning itself, we repaired it within three months but againwe are facing the same problem. Now company is not listening anything theyare just saying that as the warranty period is over i need to bear the entire cost. They have also charged rs 687/- for their engineer visit. We have not expected such a poor product from a large company like samsung. Regards, Hitesh Pariyani.(M): [protected]

Hi I ordered a Samsung j7. .it had issue with motherboard.they gave me a replacement very quickly. Now the second one I got also had the same issue. I asked for refund.. they said we will get back to you in 24hrs for 5 times.. and till this day they never reverted back. Pathetic service! I need my money back. Please

Hi i bought a samsung edge6 plus a month ago the screen automatically cracked. I went to samsung service center for the same. No one helped me. They asked me to call service center.. they kept on saying someone will come to pick ur phone. But no one came for last 3 days. I want to file a complaint on samsung and if necessary i want to file an official complaint with the consumer court. My complaint number with samsung is [protected]

Sir, Past 10 days I had been unable to repair my Television. since I had Given complaint through Samsung Toll free, they are interested in providing the reference nos but the problem is not solved. Ofcourse i have three reference nos between these 10days. No one from samsung provide me a solution. I trusted online chat will put an end to this problem but i am failed. samsung must answer for Such a worst and poor service. I feel They dont show interest in old models and out of warranty systems.

Thanking you
N.Ulaganathan

I bought this mobile few months back hoping Samsung new OS would be the best than Android but highly disappointed with the phone. Watsapp chat doesnt even work most of the time(even watsapp call not there in Tizen), battery drains very fast, network issues most of the time. I dont know what is the use of a smart phone itself after buying this.I complained to the store multiple times but no response, given for repair in Samsung repair authorized center but still facing the same issues even after repair.Please guide me on this or i am planning to move with consumer complaint center

My phone was physically damaged by the service centre people so that i get the mother board changed. I intend to file a case against them. I am forwarding you the copy of complaint. Dear Mr Ashish, WITHOUT PREJUDICE This is with reference to your email and my previous conversation with Ms Abha till date... Since the day i have approached you, I have been HARASSED by your company. In a multinational company like yours It is surprising that the managers and above are hiding and not ready to face the customers making the executives deal with the aggrieved customers.If this is not "Deficiency of Service" then what is it. Asking us to change the mother board at our expense when it is clearly evident that the same has been intentionally tampered by your mechanic amounts to BREACH OF TRUST and CHEATING by you because with complete trust we hand over the device to you for repair. Your mechanic damaged the same and asked us to repair it since the issue with it was very minor- No network. The email sent by ABHA is a good marketing endeavour to hide your faults. I further refuse to deal with junior level officers. I want a categorical reply from a senior officer because i will be filing a case against the company and not against the executives. I have asked the executive to furnish me a confirmation of details which she said she cannot do. How unethical can your company be that they even refuse to give the details of the verbal conversation. This means that the sanctity of verbal conversation has no value in your company. The confirmation I demand is : 1. On 19th of November the phone was submitted to the service centre in Vashi at Haware. 2. On 20th of November they said that the phone is working and repaired so it was collected at 7.00 in the evening. 3. On 21st November we called up the service centre saying that the phone was not working and it they asked us to get it again. 4. On 24th when we took the phone again to them they said that the mother board is not working, it has to be kept for further check up. 5. On 24th of November i complained to the head office and they said that they will check into the details. 6. On 30th of November you called saying we have physically damaged the phone and we have to pay for the repairs of the phone. KIndly confirm that the action taken on the above mentioned dates is correct as per your records. Please treat this as a legal notice and i demand not only damages for my HARASSMENT and damages for my equipment but also an unconditional apology. Best rgds, Adv. Sonia Damley. [protected]

Hi, I purchased a new Samsung A8 device on 12th Nov'15 hoping to enjoy the 4G network as recommended by Samsung. Two days after buying the product people trying to call me complained that they were unable to reach me. I was shocked & immediately rushed to the dealer from where I bought the phone. A very polite guy who easily fooled me saying that your chip is too old & needs to be upgraded. He assured me that there is nothing wrong with the device. I ordered a new chip which took couple of days to get delivered at my house. The problem still persisted!! I went to the dealer again & he advised me to visit the nearest service centre. They passed the buck saying that Airtel's 4G network has issues & I should switch to 3G & it should take care of the problem. To cross check, I borrowed a Chinese phone from a friend which is about 1/3rd of the price I paid for Samsung & supports 4G network. To my surprise my chip worked absolutely fine with no trouble with data or calling!! I called Samsung helpline[protected] number twice & explained the above scenario. I requested them to replace my handset since even after visiting service centre the problem still persists. The lady calmly refused & explained me the 7 day return policy of Samsung. She asked me to do a conference call with the service centre & they said that I have to revisit them so they may replace the MOTHER BOARD of the phone. My question to the higher level authority: 1. How do my case fit into 7 day replacement policy when even your service centre guys are unable to find the problem till date? 2. How come a local chinese phone which is about 1/3rd price is working absolutely fine on 4G & calling? 3. Why would I get the mother board changed within 15 days of buying a new product. I know changing mother board would trigger a series of new problems? 4. How soon can I get my phone replaced as I have already spent enough time to call & visit your support centre. I request you to please replace my device as soon as possible. Regards, Manmeet Gill [protected]

I take a call from samsung but samsung employee ask my "bank" account no and his details..so i cannot give this...i like has a frod..the samsung employee mobile no is [protected]...I purchased a new samsung s4 mini gt-i9192 battery from samsung care..After two month the battery pack up is low and it is a defective piece...I go to care and ask for battery change..But the samsung care employee is not change the battery..I have a bill. The care employee asked me battery has 6 months warrenty. I compliant about the samsung care... my contact no is [protected]...

I bought samsung j7 mobile from lulu shopping centre kochi, kerala. 11 november 2015. the first day onwards there is issues on internet using mobile hanging wifi problm and sd card issue. i could not be able to use internet all the time, full range time also, not able to use internet, same in wifi also. everytime sd card comes out and it shows the message that sd card removed. [protected] imei number [protected] mobile number

Dear Sir, After Numbers of reminders and visited with Service Centre Still i am not satisfied with Service from Samsung.. Finally i am not seen any other way for resolving my concern to connect yourself.. My problem as below.. 1:- I Purchase Samsung Mobile Model SM-G530H/DD From Vijay Sales. on dated 13-May-2015. 2:- After two month latter problem start with my Phone like Display Dot Problem hanging Problem.. 3:- After in Aug Again Software Problem with handset and again I was visited Service Centre for Repair.. 4:- Again In this month camera Problem.. Moreover Kindly checked my all data with my unique Contact Number update with you i.e [protected].. After that as per service centre People please don't upload Multiple Software in handset there are some Issue with handset. Ok i agree may be it'll be happen but how much time i will visit service centre.. Now as a day i am totally frustrated with this handset and i requested please Refund my money ether then provide different model in my choice i will agree to pay various amount if any.. Hope i'll get a positive response from your end. Regards, Shamim saifi Mob:- [protected].

Mobile Stolen New Delhi This is inform you that my mobile phone( samsung G900H ) has been stolen by some one on 3rd Nov 2015 at 07:30:00 pm when i was seating at India gate (campuse) .It had some important data in it.So please trace its location to get it back . I also request you to please note my complaint &keep me safe from any misuse. IMEI - NO. 1 :- [protected] My Address :- Faisal Ahmad 302/10 sahjanabad aap dwarka New Delhi Contact [protected] Email: [protected]@gmail.com