Samsung India Complaints & Reviews

I have purchased tab S2 T815 from spice communication vide their bill no. 40212 dated 01-Nov-2015. This is stopped working on 17-Nov-2015 after power off during downloading an application. Now it is showing “Downloading massage" on screen. I have contacted on 18-Nov-2015 to Samsung service center (Advance Technology) located in sector 15 in Gurgaon. They said there are some software issues which need to be rectified and charges of Rs.230 need to be paid. So I have paid Rs.230 vide cash receipt no. 7198 dated 18th Nov.2015.I have got Customer registration slip No. [protected] dated 18th Nov.2015. I got call on next date from service center that motherboard is not working and it needs to be replaced and this is chargeable Rs.11000 approximately because this product is not covered under warranty due to some routing is done which I understood from them that some popup are coming during internet usages and if wrongly clicked on update tab then tab is routed. I have fail to understand why I am require to pay these charges for hardware problem of newly brought tab which is less than one month old .I have purchased a tab from reputed brand so that they have all the control and mechanism to safe guard the tablet from all external factor and in which company failed to protect the tablet software and in addition to that they said that warranty of the product is lapsed after 17 days of purchase of product. I have called numbers of times on call center numbers for help, but not got any satisfactory response (Reference No. [protected]).

I am sravanthi from Nizamabad i have an issue about the mobile ur not able solve my problems i want refund of my mobile .i dont want any service .iam feb with this mobile with in day. am facing problem after giving in service .they are saying they didn't not find any issue .but when iam using im facing problem. so there after again i went they are convincing me .but not solving . i want permanent solution of my mobile by today . if wont get any solution im goig to complaint on care service and our service center . so i want justice if i wont get justice will visit police station . thank you

I have submitted my phone first time in head office and seccond time at nearest service center both time my phone has display problem but at first time they damage my crome and didnt accept that and second time they change my phone from 4G to 3G . when i went to them they said u changed the back cover which contain logo of 4G the senior person Mr Ravi was there he said you had changed your cover because Galaxy S5 doesnt have 4G model. However When i have submitted my handset second time they took took thirteen days while saying that we are waiting for part to change but my warranty is ending on 11th Nov 15 and submitted my handset on 3rd Nov 15. And when i get my handset back they said we have repair same part and we didnt change any part . What the hell and now my vibration senstivity Who gona lsiten to it ...

Black and White screen display when i connected to Three pin slot.
Complaint raised on[protected]
Complaint No : [protected]
samsung-32 HD Smart Led V-32-h4500
Serial: 0A1M3PAF600586Y
Invoice no:[protected]
I didn't receive any kind of information or service from company since 1 week.

I pay 30, 000
but still, i am unable to watch TV.

I purchased a new samsung s4 mini gt-i9192 battery from samsung care..After two month the battery pack up is low.I go to care and ask for battery change..But the samsung care employee is not change the battery..I have a bill. The care employee asked me battery has 6 months warrenty. I compliant about the samsung care... my contact no is [protected]

Hello... I bought the Samsung TV costing 235000 The TV has been giving me problems since the day I bought it.. I changed the panel the first day it was a manufacturing defect, By now I have changed the panel two times and now it is the third time I m changing it. The TV has also voice recognition problem.. The TV is still under warranty during the complaints.. The full TV is defective and I would want the full replacement or money back refund. Their service is also bad as they are not giving any proper satisfying solution. I would want to get a full new replacement for the TV o my money refund..all the complaints I lodged was when the TV was still under warranty D Their service is very very bad .they don't hav any solution. Everyone should complain about these people

I havr android samsung glaxy phone 1 hanging very gtrquently 2.slow in process/search 3.battery always shows 100 pervent and suddenly suts kindly let me know the nearest service center in vizag ap i stay in simhachalam/gopalpatnam vizag

Sir, i am hussain abdul momin.
i am from ahmadabad.samsung
galaxy e7 Mobile muje gift hua tha par parcel me kuchh alag hi
nikla hai.mene complain bhi nondhai hai. Unhone bola tha ki 3 Din me aapka mobile aa jayega but abhitak unha koi call nahi aaya.mene deposit bhi bhardi he.

I have complaint that i ordered a power bank of samsung but when I open the box it did not contain all the items which are shown at time of purchase. Please resolve my complaint as soon as possible because the contact which you have provided on the bill is not reachable.. or no one is there to listen the complaint. Please resolve it or otherwise I have to go to the Consumer forum for my complaint.

Has been calling service centre for my refrigerator cooling problem, all the time they say that engineer will visit today or before 24 hrs. The number given by company of engineer who will be visiting is either switch off or not reachable. This is the worst service given by samsung India. Soon going to replace this SAMSUNG refrigerator with other company refrigerator.

I purchased an led tv from samsung model 46f7500 3d led tv dated 5.10.2013 at a cost of rs 1.27 lacs.

Just 2 years after there is a sudden panel disturbance and service engineer told to change the panel which will cost at rs 46, 703/-.

Hence it means samsung tv panel lasts for 2 years and we are made fools by samsung india.

I am working in a private organisation and not have black money so that will purchase such a high cost tv again.

I believe samsung should be taught a lesson if not been repaired free of cost & i am ready to pay the service charges only.

I will fight this issue & will definitely not allow anyone to buy samsung & propagate the quality of samsung india even i have to expend same amount on advertisement.


Tanay kumar mete
[protected]

My phone is samsung j7 (j700f). Today i went at service center of samsung in pune on karve road. My problem was that i cant focus with my camera to take macro images (8-10cm away from object). But it wasnt focusing neatly, it was going blur and this problem started occurring since 2 weeks .so i decided to take my phone to service center and thought this problem will be solved but they started telling me that no camera can focus so closely and they were not ready to listen . Any of the phone can focus from this distance. Sevice centre peoples are told to help us but they are lazy to solve the problem shame on such a big company just cant solve a problem of customer.

Sir i may submit that i have lost my mobile phone which contains personal information and important data. i have registerd a complaint but it has not been put to track yet. i want to request you that please track my mobile and help me to find it.. if you will put your efforts than definitly i am gonna find it.

Hi I had got my refrigerator repaired through one of the authorised service centers in jamnagar (ref no [protected] and [protected]) but they are not providing any bill even after paying the full repair charges. I highlighted it to samsung management but they are also giving me a run around since last two months. I need to escalate the issue because the service centers are fooling consumers. After almost 25 conversations with samsung management i am raising this issue with consumer forum because I believe that they are not taking things seriously. gunjan sinha mob [protected]\[protected]

Copy of Complain letter lodged with SAMSUNG India A SAMSUNG LED TV was bought by me from DRS Trivandrum vide their bill No 7-159761 dated 26 08 2013 for an amount of Rs.50600/- . The product ID is SAMUA440F5100. The TV broke down in October 2015. Your technician explained that the motherboard has been damaged due to lightning and has to be replaced at Rs.30000/-. This is a costly TV, merely two years old, and is supposed to have inbuilt voltage control. Please arrange to have the replacement made free of cost. Failing which I will be constrained to approach the Consumer Grievances Redressal tribunal. Will be waiting to hear from you. Thank you, R Ajithkumar, [protected]@gmail.com. 0091 [protected]

I purchased a A7 mobile in March 2015. The phone's display got self damaged while charging. I took the phone to their authorized service station, Deepak Detecom, Khar (W) for help. The center examined the phone and advised me that the display is damaged. Since there was no external damage either to the body of the phone of the top glass I wondered how could the display be damaged, and if so, it was an warranty issue. I was told to wait for about half an hour. The representative came back and handed over me the phone which was very hot and showed me a hair crack on the screen saying that the LCD has cracked from inside. It was surprising to me. When I asked them as to why the phone is hot. I was replied it was their standard test procedure by which they detect the fault by putting the phone into a oven, imagine a heat chamber. I seriously objected to the test, because I thought they would scan the phone in a non-destructive method. I won't be surprised if they have inflicted a fault to avoid warranty repair!

Service cetre demanded 8.5K for repair even the phone was on warranty. Dis not do a job sheet, returned the phone.

I contacted Samsung customer care and requested to escalate the complaint for a warranty claim since there was no physical damage to the phone and it was a pure case of quality issue. The phone's LCD is not supposed to crack when the body or cover glass is not even scratched.

Spoke to one Mr. Shuvendu who directed me to go to Deepak Telecom again and create a job sheet with their observation. Deepak Telecom was very reluctant to make a job sheet. With my insistence they did one, but with very sketchy observation and false recordings ( they said hardware damage, dent at the back of the phone, whereas its a display problem with a minor scratch on the bottom edge which I remember, it happend once when the edge toughed the edge of car door while closing the door)

Called back Samsung on 13th Nov. One Mr. Mohul picked up the call and spoke to me while I requesetd him to speak to Mr. Shuvendu for continuity purpose. I was told I will get back a call in 3 days time with a positive assurance and solution.

Today is close of 17th. Yet to get a response from Samsung Customer care or Deepak Telecom where I have deposited my phone since 13th November.

Do we trust Samsung Services? Do we trust Samsung products, particularly A7 model which the launched with fanfare? Is Samsung fooling consumers in India by supplying substandard products? Is the company having any business ethics with regard to is warranty offering or its a eyewash only?

Request, readers to voice their concerns.

Subrat Kar
Dt.17.11.2015

Hello,

This will seem a normal mail to all and there are chances that you people don't even read it or reply back. But believe me if i wont get a proper response from your end i will take your happiness away.

First let's talk about your products -

1. First bought samsung galaxy s - motherboard issue, (Worked only for 2 years), the best part was my friend also bought same phone almost along with me and exactly after 2 years the same issue in that phone also.

2. Second i bought note 2 - motherboard and screen issue within one and half year.

3. 3rd is the best one, galaxy a7 - worked only for 4 and half month and stopped working today 17th nov 2015.

4. Purchased j5 2 days back - don't know for long will this work.

Still i am buying samsung phones, do you the reason why just because of the looks and no doubt of good camera quality.

Improve the quality of the product else this will also lose customers and some other brand will take over.

Without quality you cannot give a good service.

Is it that you make services that should not work for long and the person has to change the product.

Pathetic service

Now can you please replace the phone and what about refund of amount for so much trouble as a goodwill

I bought Samsung a5 from croma in crown interiorz mall, Faridabad on 15th august 2015. I was facing audio problem on my Samsung device after i purchased it. During calls other person cannot hear my voice. I submitted the device to Faridabad Customer care centre on 19th October 2015 and received back after 1 week. They changed the motherboard of my phone. On the same day itself the phone hung and could not switch it on again. i called up in the service centre again and customer care forced me to submit the device again on 29th October 2015. Again the motherboard was changed. And even now the same audio problem is persisting. I called many times and sent mails to customer care but still the issue has not been resolved. I asked for the phone replacement but they are not agreeing to it. They always tell me that the senior team will call me but only after sending mails they call me back and still don’t resolve the issue. It been 3 months that the phone issue is not resolved even after hanging the motherboard twice. I could have bought a refurbished phone instead. i was warned before by many for not buying a Samsung phone and now i regret my decision. I am highly disappointed with this device since it has been just three months that I have purchased the phone and for 15 days the phone was in the service centre. My expectation is my cell is under warranty period & why shall I face the product related issue when I was been assured for the durability of the product. Their poor service and unresponsive nature has disappointed me a lot. i want you to help me to get my device replaced or i want cash back.

I have Samsung A7 mobile. I bought it on 09/07/2015. Now my mobile screen got blurred & finally nothing could be seen on the screen. My mobile is now in warranty period. i am having problem in my mobile. evan after being in warranty periods. they didnot repair my mobile.they are not telling the exact problem is. In just 5 months I have faced many problems & they are wasting my time and not taking the proper action. Samsung Mobile has a problem these days that I have Samsung E7 Mobile was also only three months which also happened Problem. Without any proper reasons Samsung Care Bilaspur (Chhattisgarh) within warranty time they are not made my phone & wasting my valuable time. I faced many lot of problems with many samsung mobiles since last 5 months. I'm tired of repeatedly visiting the service center. I want justice Please help me & them who are facing these types of problems.

Very shame full for those who work with this company . the worst service provider i have ever seen. I have problem with my refrigerator cooling system.and my C I [protected] and complaint no. [protected] date 11-11-15 there was no one for look after for my problem. i just realized why I'm taking product of Samsung. i'm never recommend to anyone to bought a product of Samsung.