Samsung India Complaints & Reviews

I have purchased mobile set on Dt.[protected] IMEI No [protected] S/N R214226DV3Y..set was giving problem to listening of calls incoming and out going so many times. I went to service centre at Jagraon Punjab.Centre Has updated the sofware.I have checked few days but the problem accured same.again i went to service cetre.He got my mobile for checking for two days then he has changed the new set but the new set also giving the same problem. I use calls daily appox. 100 Nos incoming and out going.I am a Pb. Govt. employ as Asst. Engr. in Water supply and sanitation Deptt. I have an urgent need of mobile daily I feel so puzzle. This mobile has bothered me a lot. This is really ridiculous. kindly solved the problem.

Actually i buied a samsung galaxy s4 and nd frm 2nd day im so muchhh frustrated coz it s hvng battery problm if 2 or 3 pics clicked battety if charged 100 %will drctly go to 0% its in agarranty period pls exchange my product hence 2 applcation can nt work on d phoneee

I was gave my samsung phone to samsung service centre, pathanamthitta to change my phone's charging port, Because its not working well. They had change that port and it will charged Rs.600 from me. But when i reach my home my phone's mic and lock is not working. I will gave it again to there. They tell us they have not much equipments to repair my phone. What can i do?

Hi. I was a loyal Samsung customer till I ended up buying one of your convertible refrigerators (321L, Model RT33JSRYESA). I purchased the refrigerator 10 days back from Reliance Digital, Ambience Mall gurgaon and the product delivered was dented. I reached out to Reliance and they agreed to replace the product. The replaced product I received was again dented. On reaching out to Reliance, they hinted the possibility of a defect in the product line and instead of replacing again, they decided to refund the amount paid. Since I was greatly interested in the convertible range, I decided to purchase the refrigerator from another store. Last week, I again made the mistake of ordering the same refrigerator from Sargam Electronics, Sector 29, Gurgaon and they delivered a refrigerator whose display panel was not working. They again willingly agreed to replace the product and only yesterday I received a refrigerator which again has 2 big dents on the top door. Please note that all 4 refrigerators from different stores have indicated a big issue with your product. It has caused great frustration to me and my family to add to the harassment caused to a customer. Request immediate action on this

I received a call from a no. [protected] and [protected] saying that i have won a samsung galaxy grand 2 in a lottery and i have to pay ₹3000 to take the parcel. When i received the parcel, the courier company told me that i can't open it before making payment. So i had no other choice than to pay. When i opened the box it had statues of god and goddess. Then i saw that that the parcel has came from tele ten, b-97, rohini sector 11. Now they are not properly . When i searched on internet relating tele ten . I was surprised seeing that many others were victims of such scams. Sir please take some immediate actions.

SAMSUNG AC (SPLIT) MODEL NO AR18FC3TDPD PURCHASE ON 24.6.2013 FROM ASHOKA SALES WAS DAMAGED BY SAMSUNG SERVICE WHILE IT WAS BEING SERVICED AT THE END OF SEASON IN SEPTEMBER LAST YEAR.THE AC WAS WORKING PROPERLY BEFORE SERVICE WHILE IT STOPPED COOLING AFTER SERVICE.ON CHECKING BY THEM IT WAS FOUND THAT GAS HAD LEAKED DURING SERVICE.I WANT FREE GAS RECHARGING FROM THEM AS IT IS THEIR FAULT BUT THEY ARE REFUSING AND NOT RESPONDING TO MY COMPLAINTS.

I PURCHASE SAMSUNG GALAXY GRAND 2 MOBILE. UNDER WRANTY BUT YOUR SERVICE CENTER IN JALANDHA MY RAJIV THAKUR CHARGE Rs 400 for repairing mobile vide c/r No RZ 1F31XCFYX DATED 08 MAY 2015 and refuse to change the mobile battery MY MOBILE MODEL G7102ZWAINS IMI NO 352116065815209352117065815207

My Washing Machine (purchase Date 01.12.2012) has not work. I have informed to customer care on 21.05.2015. On 24.05.2015 one Mr. Asit Haldar ([protected]) has come and said the drum has been broken. It will be repaired in service center. The transporter will come from service center and pick the machine. But no one will come till one week. I have complained to customer care[protected] and also transporter Mr. Asaraful Alam ([protected]) in several times. At last after a long tercel the transporter pick the machine on 29.05.2015. But after that till today no response from the service center, although I have tried to informed the matter to the manager of service center ([protected]). But unfortunately no one answered the call. I also informed the total matter to customer care[protected] times from my mobile ([protected], [protected]), but till now no positive results has been found. Please take necessary action immediately. INDRAJIT CHATTERJEE, BADRA BAROWARITALA, DURGANAGAR, KOLKATA 700079.

Samsung EH4003R one tv 32 inchs 12.7.2014 purchased but thunder effect tv complaint 4 days back online custmer care i am complainted warrenty applaied no problem telling in custmer care side but survice any area purchase bill invocie one year warrenty given samsung company telling audaraised sales centers but no warrenty ammount pay your side telling survice center head. Your call center is missgaidence..custmers my number [protected]. [protected]

I have purchase a televison through online website EBAY on 23.03.2015. They have delivered television on 8.4.2015. During shipment bluedart didn't provide invoice.After one week a blue color line appeared on the screen.I have raise claim request to rectify the same to Ebay. Seller is saying without invoice he is not going to repair.Give me solution.

hi, this complaint is with reference no-[protected] dated 26 /05 /2015 regarding my microwave which is out of order for the last 4 months.As per my record as well record of Samsung I purchased a microwave oven no-CE1031DATXTL on 1/01/2010. I made complaint to customer care Samsung India Electronics Pvt Ltd in the third week of april 2015 for its repair .Then subsequently I must have made a dozens of calls in april, may and june 2015 but of no results except passing the buck. The customer care in turn directed its service centre who deputed a technician / engineer to visit my place and check the problem.On diagnosis he told me that PCB was out of order and it required replacement with the new one on payment which I readily agreed .Later on I was told by the service centre that as the model got changed so we are trying to get the PCB from other service centre.On my persistence calls at least dozens times I was finally told that the PCB was not available.Then I asked the customer care to connect me to your superior who in turn asked for some more times to sort out this problem who chose to be silent ..Even I offered that in the case PCB was not available, pl give me depreciated value of my microwave oven as it is in very good condition and I will purchase a new microwave oven in its place on which they asked for its purchase receipt.It is surprising to me that when every thing is in record and your technician /engineer has seen and verified it why are they insisting for receipt.It is therefore requested that this issue be sorted out in the above light without further delay.Harish Chandra IAS, A-4 /1 Viraj Khand, Gomti Nagar .Lucknow. Registered mobile no +91-[protected] and alternate no +91-[protected]

We bought an Inverter AC on 02/04/2015 and got it installed on 17/04/2015. Within two days of installation we had a problem with it and registered a complaint on 20/04/2015 regarding the same. The complaint number being [protected]. After repeated calls and complaints, a service engineer showed up on 23/04/2015 checked both indoor and outdoor and concluded that there was a leakage of gas, so he pressure locked it for 48 hours, promising that there would be no more such problems as we asked him to replace right then as it was brand new and already faulty. After 48 hours he checked the pressure status and said everything is fine now and there would not be any problem. We used the AC for a week then onwards and it worked fine. After few days same problem occurred and then the same saga of registering complaints and repeated calls!! We registered a complaint on the same complaint number being [protected] on 10/05/2015. Another service engineer showed up again (this being a nuisance as they keep checking it again and again with no conclusion for days together disturbing our work and time! I mean is that the level of expertise samsung has???) And finally he concluded there was a leakage in indoor unit this time which he sealed using a tape and again assuring that there would not be any such problem again. A week later same problem arises!!! We complained to the service head on 01/06/2015 but of no use so we registered a new complaint on 03/06/2015, number being [protected]. AGAIN another service engineer turns up on 04/06/2015 (when our house was full of guests but still we had to disrupt our work and stay with him) He dismantled the whole outdoor unit and concluded that there was gas leakage but could not find out where exactly so he has to report to his higher authority and based on their decision of whether to replace or repair he would go forward with it(find attached proof on that report). Since then there has been no response from Samsung. We called Samsung on 08/06/2015 to find out the status but there is no proper report on that and no one knows what the problem is! The report simply said that "We requested the customer" (what would anyone understand from this???) We need a replacement right away as we had enough headache with the present one in just 2 months. The warranty period is 10 years apparently!!! We will not hesitate to go file in consumer court if this does not solve right away! We have all the necessary documents to prove Samsung's carelessness!!! Contact number: [protected]

4/6/2015-Call was booked, 8/6/2015-again i called they said they will come, REF NO-[protected] At 5.30pm they came, I said to give the wall mound stand to me but they said they will not give the stand and they did not respond us, The service person is spoiling your company name, SUBASH S/O TAMILSELVAM 2/299, VELLAKOVIL ROAD, MUTHUR-638105 TIRUPPUR-DT PH-[protected]

Its been 2-3 months that the Refrigerator is not working properly leading to spoilage of food and other homemade things...But the ice is being mounted on the top wall of freezer area.. When attempting to open the fridge, it is unlocking easily without any gaseous pressure.. So, please proceed to resulting problem as soon as possible... Thank you

MESSAGE RECEIVED FROM UR DEALER Dear Sir Thanks for communication with us, reference to your earlier communication we donot have issue to replace your old handset immediately with new one but due to non availability of white colour with us (even not available at company depot) it will take time. We have black colour in stock, If you would like to have black colour then we will provide immediately .So request you to kindly confirm. rgds Chirag combines MESSAGE SENT TO UR REPRESENTATIVE On Sat, May 30, 2015 at 6:46 PM, Norway Engineering Co wrote: Mr. Nikunj Verma Samsung Mobile Dear Sir, I have purchased S6 Edge mobile handset on 23/05/2015. The following problems was observed: • Overheating of Handset • Network problem It was handed over to your service center on 28/05/2015. They accepted and found it as a defective piece. For the replacement, your dealer(Tohfa Electronics) is asking me to wait for 10-15 days which do not seems to be reasonable. It is your responsibility to expedite the matter otherwise I will be forced to write a letter to Samsung Korea as well as to Consumer Forum to compensate for the late replacement. Attached the Invoice copy for your reference. REGARDS, APURVA PAREKH NORWAY ENGINEERING CO. A-4, RISHABH COMPLEX M. G. ROAD RAIPUR. ( CG ) - 492 001 Cell No :[protected] /[protected] Ph No. :[protected] / 4030537 Fax No.:[protected] Email ID: [protected]@gmail.com Website: www.norwayindia.com

To The customer service head office SAMSUNG INDIA ELECTRONICS PVT LTD, 2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Golf Course Road, Gurgaon Sector 43, Gurgaon - 122002 Complain No. [protected] Dated 10 May, 2015 Purchasing Dated 10/04/2015 Sub: Samsung Refrigerator Not working properly Dear Sir ! Regarding this matter I Md Safre Alam belong from 71 Main Market Garhi, East of Kailash, New Delhi-110065 purchase a new Refrigerator from OM ELECTRONICS, 324 B/1 Amritpuri Oppt 4 Story, Janta Flat, Garhi, New Delhi-65 . But after installing this refrigerator the below problems are created starting period. 1- Door Site switch not working 2- Cooling not working 3- Door Lock not adjust in the fix place 4- Freezer door not lock properly After 11 time visited your engineer check it's refrigerator but not good the mention complain. Also, Senior Engr. Mr. Haroon already visited this complain. But not solve the problem. So I hope that you will consider on my request and take further action on my complain I requested please replace my refrigerator. Thanking of You Md Safre Alam Mobile No. +91 [protected]

I have purchased S6 Edge mobile handset on 23/05/2015 from Raipur(India). The following problems was observed: • Overheating of Handset • Network problem It was handed over to SAMSUNG service center situated at Raipur(India)on 28/05/2015 . They accepted and found it as a defective piece. For the replacement, SAMSUNG dealer(Tohfa Electronics at Raipur, India) said me to wait for 10-15 days which is not reasonable.

We lost our Samsung SM-G130E model phone. IME no. [protected] Which contain data may misused by others. So please block that mobile. Iam having the bill which i paid to buy that phone. As soon as possible please block the phone. We went to service center but not taking necessary action. Please reply to email id: [protected]@gmail.com Thankyou

A 2 inch black line appeared on the display screen. I purchased this 18.5 led samsung monitor vide Sl No.G061hycg110964 on 21 April 2015. my address is: Mr. Ullas K george Soosan villa, Kanjirathingal House, Kesavanpady, Rambankunnu road, Thiruvankulam PO Ernakulam [protected] [protected]

I had purchased samsung refrigerator RT29HDRZESA/TL on 10th may 2014 from samsung dealer at ANAND St: gujarat. On 15th May 2015, knob of veg box (cresper) broken. On quiry from service centre at ANAND, they inform that their is no warranty on plastic parts. Also I have Hot Summer offer voucher of Rs 5000=00 but service centre not agree to repair of replace the veg. box. Kindly note that majority parts in the said model is of palstic part. Also if no use of voucher then such case cheating with customers. Kindly look the matter and replay me. Urvish mehta [protected]@yahoo.com