Samsung India Complaints & Reviews

RECENTLY I HAVE PURCHASE NEW PHONE FROM MEHSANA DEALER BUT I GOT DEFECTIVE PHONE. I HAVE PROBLEM IN CHARGING BUT MEHSANA DEALER AND MEHSANA SERVICE CENTER(N.K. ENTERPRISE) CANT GIVE BETTER RESOLUTION'S ME. NOW I AM GOING TO CONSUMER FORUM. AND TAKE A LEGAL ACTION ON COMPANY BECAUSE I PURCHSED PHONE ON[protected] AND I FOUND THE PROBLEM IN THIS PHONE.

hello sir, This is vijay krishnat kadam I am having mobile samsung galaxy s5 which is having problem with external memory card. my phone is in warrantyy till may 2015 and already given my mobile to the service center on Thursday 9 april 2015.Job reset id is 2658.so nw after 20 days they havent given any update regarding to this.and while trying to contact the service person he is not giving any update on this. so i am requesting you to look into this issue seriously and take the strict action with the concern service center. service center details as per below. Service center address. sambhaji chowekbandhare building ichalkaranji Contact person arshiya patwagar contact number [protected] [protected] Thanks in advanced. Regrads, Vijay Kadam Mob [protected]

Hai this is srikanth recently i bought samsung mobile model music2 worst mobile i experienced it get continuously restarting if i went to service centre they mention they can't solve (my screen got broken in accident they informed warranty cannot come under damage of device thats fine ) i asked them regarding the performance which iam facing from i bought the mobile from the store what is the use of selling to customers if we face such issues with your product really iam unsatisfied with your product thanks Srikanth

Reference Number: [protected] My refrigerator started malfunctioning. It was apparently not cooling and everything in the freezer has started melting.The problem as told to me by the engineer was that the defrost cycle was not working. He asked us to switch off the refrigerator for a period of 12 hours. After that he just came and switched it on again. That is it!! The problem was solved.For this I was billed Rs. 449/- The issue did not depend the service persons expertise also and for this is was billed so heavily.

i dr anuj chaturvedi, karuna dental clinic, anand nikunj, chaugurji, etawah(206121), U.P., had purchased a split AC on 26th of may 2014 from mishra sales corporation, etawah.that AC got out of order in two months only.i immediatly reported to mishra sales corporation.they did not take it seriously . any how i had to suffer the problem untill summer season got over.in the begining of next season(2015) i again reminded the dealer many a times.then he sent a technician to examin the problem.he took almost 15 days to find out that coil of indoor unit is leaking.after that on my demand the dealer sent an official complaint on 9 th of april 2015 to company.since then almost 20 days hv been passed but nobody solved my AC problem. being a dentist i and my patients are suffering lot of problem due to high temperature .i m really very disappointed with samsung company 's behaviour. i m compelled to go to consumer forum to claim this company.i have started to take consultation from lawyer to take legal action against the samsung company. dr anuj chaurvedi, etawah, U.P., complaint id[protected], mob no-[protected]

Dear Customer Care team, I would like to highlight to you, I am facing On & Off while picking up the call after resting to Factory reset. I had given my phone to your one of authorized Samsung service center in Chennai TVS Electronics Limited, I got the update from service center stating that "Samsung Apps Cann't Work" due to hardware issue in the phone...?? I had informed to replace all parts, but I need my phone with fully functioning tested & No response after that from & just extending the days... Please find my Invoice no :[protected] Dt:25/04/2015. Regards, Satish

Dear sir/Madam I have purchased a new samsung galaxy E7 00 H, IME No.[protected], via Univercell, Kolathur, chennai branch vide Bill no. 10374359/25.03.2015 ., sir sunday provisional purchase time my phone was theft by unknown person., i was compliant to local police station . Kindly give solution for this., and kindly trace via my phone IME number., kindly give any point in this regarding immediately share my mail id

i buy a new samsung e5 on the 8/april/15. suddenly my phone slip my hand to a bucket of water after that phone was switch off(i think dead). then i goes to samsung care services in Laxmi Nagar Delhi and i told all the issue to the samsung engineer. he told me if you fix this phone that's the approximate cost around 25000. i says that phone value just 16000 then he said go and buy a new phone i'm able fix this phone. i don't know why the samsung hire that kind of non sense engineer. they don't know anything even they are talking with me very rudely. i am very up set with your services.i think i did a mistake to buy a samsung phone. Thank you. vikas sharma

I have purchased a new Samsung phone from jumbo electronics but after few days I realised that there is something wrong with the phone.after checking by service center, a defective mother board in the phone.i want to replace my handset but no one helped me...request you to please resolve this

Dear Sir, The color which u advertise in ur ad at every mobile shop is not available in the market and even urs dealer also refuse that color. then whats the purpose o[censored]r advt. I am residing in Noida 201301, here in sec-18 a huge market of mobiles but nobody brings that color. This is the company policy? or till date u don't bring that color in market. Pls answer me I want to purchase that color as early as possible. Thanks

I purchase Samsung LED 32" on 25 April 2015 at 01.00 hrs. At the same time I registered my request for installation of the same. My request registered ref no. is [protected]. Every time your customer care rep giving time, but till the time no service engg has visited. If today my TV is not installed I will replaced and buy other company TV. The same has been prior agreed by the dealer at the time of purchasing. Thanking you

I purchased a Samsung Split AC 3-4 years back. This year also I got the AC serviced and when I started, the AC was not cooling. Since was a company fitted AC, sintead og going for a local Vendor, I submitted a complaint for AC not working on Samsung Customer Care on Saturday i.e.25th April 2015, a Saumsung representative (named Ashraf) visited us on Sunday i.e.26th April 2015 and he said that there is some gas problem because of which the AC is not cooling. So he said that another Samsung representative would come on Monday and would check and if there is no gas he would charge Rs.3000 around for gas and if some other problem is there, would charge Rs.8500 for that. But before saying anything, he would first come and check. Today I received a call from another Samsung Represenative (named Imran) and he said that the condersor is not working and he would charge Rs.8500 and he would only visit, once he receives the confirmation from us for the parts. The best worst part is he said that he won't visit before that. and said all this on phone without even checking. 1) So what is the Samsung Company for this. Even a local vednor comes and check and do you think I would just say yes for a part of Rs.8500 on phone. Requets you to resolve this issue on a priroty.

Hi, I have bought Samsung double door fridge on 1 Nov 2013. Fridge stops colling in the month of Dec 2014, I logged a complaint with Samsung and their service repair representative visit my home and stated Gas need to be refill. He refill the gas in the month of Jan 2015 and charged me 1500+, After two days i spoke to service repair representative and he stated this is Ok still i feel that was not colling enough but they make me understand by saying that fridge is running on Optimal mode in winter and if we use it on high cool this will give enough colling. I came in their words but when climate change and summer starts in Apr 15 i observe that fridge is colling but not enough that it can make ice. I again logged a same complaint and again they are asking for the money. Now they are not even understaing the pain of customer who faced problem just completing 13 months time period, and still customer paid the money for repair, How one can pay the same amount with in 3 months if there is gas leakage. If there is gas leakage than that is due to the neglegence of their support personnel Gas refill is the work of support pesonnel customer even doest toches the back side of fridges. Regards Manish Shukla

Respected sir I have purchased a samsung microoven convection 28 ltr. on 21st april 2015 I would like to know whetherill i get the personal demo from tthe samsung executive from arihant nashik Still no any person from samsung gave detail demo . I am regularly going to sales man but no any proper respons from your company

I was taking on phone 3 people come on bike snatch my phone from my hand and ran away. I lodge an fir to nearest police station i tried to contact samsung care but they said we can not do that .. Why they can not do that i have bill.. i have copy of complaint & i am the owner of phone. They must have to block my phone so nither i can not use nor they cheaters. I don't want my phone back i just want to block please help me.. Contact me on :[protected] or [protected]@gmail.com

I upgraded to a Samsung S6 but am regretting ever doing it. My experience with a Samsung product is BAD BAD BAD . We bought my daughter a Samsung Galaxy Tab 3 for school purposes BUT it has been in for repairs 3 times already in 1 year. 2 years ago I upgraded to a Samsung S4 but I did not have it for 7 days and it started giving me problems. I have had to take it back to Vodacom 2 times already as the cellphone becomes hot. It is in the repairs at this very moment as it just switches off. When upgrading I did not want to upgrade to a Samsung cellphone again but my husband and son kept saying that I should BUT honestly I regret doing it as just as with the S4 the S6 has gone back to Vodacom before having it for 7 days. What upsets me the most is that I am without a phone at this very moment. I asked Vodacom whether I could rather upgrade to a S6 Edge but was told that I would then have to pay an about of over R2600 which I don't have.

Dear Sir /madam I want to complaint you that am facing these problems in my device ( Samsung galaxy gt-s7582 ): 1- When I am installing any application the device restart automatically. 2- When I activated android device manager the device facing same problem. Thus I am facing these problems from last 3 month. My reference complaint ref.no is - [protected]. I visited Samsung service centre many times. Plz replace my device at any cost. Thanks.

I had purchase my mobile from R. B. Enterprises dated 30/03/2015, details of mobile mentioned below:- Item Description – Samsung A5 – Gold Model – SM-A500G Sl. No – RZ8G20K3SCY IME/RSN No – [protected] Amount – 24, 900.00 I had purchase a Samsung A5 dated 30.03.2015.After 3-4 Days when i put headphone to listen a song i noticed it making my phone hang, and restating my phone again and again till i have not put headphone out.In time of this loop restart action, there is sparking sound inside headphone. Due to my busy work schedule, dated 18.04.2015 when i went to the shop, from where i had purchased the phone, They told me to take phone to samsung service center. Date 20.04.2015 when i took my phone to service center, they saying it is too late.We replace phone only after 7 days, while this rule is completely unaware for a normal user. Any way, today is 25.04.2015, while am calling to service center, they replying you have to wait for your phone.And they also don't know when i will get back my phone. I am completely fed up with samsung this time.I invested 24, 900/-Rs in a phone.And after using 3, 4 days am feeling hardware problem.And after using 18 days, phone is in service center for whatever action from last 6 days.and no one know when i will get it back. My expectation is my cell is under warranty period & why shall I face the product hardware related issue when I was been assured for the durability of the product. I expect Bill amount 24900/-Rs refunded for my mobile or I demand a new phone for my inconvenience. Please Help me regarding my Issue Thanks & Regards, Pratyush Ranjan Biswal Rungta Houce, Sadar Bazar, Chaibasa, Jharkhand, Pin :- 833201 Phone :- [protected]

I had purchased a samsung refrigerator on 24/03/2015. Within 1 month there was a cooling problem in the refrigerator. i had lodged my complain on 22/04/2015 for the same and till date there is no response for the same complain. reference number of the complain is [protected].

My Fridge Model No.RT33FAJFAW bought on 07.09.2014 from M/s. Kohinoor Televideo Pvt Ltd, Vashy vide invoice no. VAS/355075 dated 07.09.2014 is not cooling. Therefore, I request you to send mechanic urgently. The Fridge is under mandatory warranty. with regards SAVITA KAROLIYA PLOT NO.37, SECTOR-12, VASHI NAVI-MUMBAI 400703. [protected]/[protected]/32596155