Samsung India Complaints & Reviews

I have purchased a Samsung a5 on 11th April but after 3-4 days I realised that there is something wrong with battery.i visited to store but they didn't help me then I visited to Samsung store and they refused to change my phone..and the bad thing is through hr person is sanjay gandhi...he doesn't know how to treat customer.see I am very upset only because of 8 day they don't want to help me..I will not buy anything of Samsung. ..its a request please change my phone...It s a matter of 22000 rs . It's a fraud company...

i had bought 595 litre refrigerator with dispenser from goel electronics basti in august 2014. after 3 days of purchase a guy from customer care centre came for installation but he said its new model i don't know how to install dispenser system of refrigerator and i will send senior person for installation but no one came . i called at least 50 times to customer care centre but they only said we will look into the matter but nothing happened till date services of customer care are very pathetic they don't know about their own product

Dear Samsung,


I have brought Samsung Galaxy core 2 dated: 23.01.2015. From 1st day in handset having voice problem during calls. I have many times service centre regarding my problem but they said handset ok. Now i am totaly frustated with core 2. Now i will go for consumer court and put a case to samsung. Because i don't have solution to reslove my problem..

Thanks & Regards
Surinder Singh
[protected]

I have an Samsung galaxy tab 3 t211 and it games having tilting sensor are not working. I have been to you authorised service center 7 time but no resolution was made. SO plz show your attention and look into this matter . Very very very unsatisfied

fully automatic washing machine top loading purchased in 2008.the display inlay not available since 2014. customer care and regional support center informs the non availability as a practice of the company not to provide part after five years of selling.machine is fully operational but without display difficult to operate.

I have purchased a samsung top loading washing machine on 18th april 2015 from a store at chennai, and the dealer said the samsung company will provide demo within 1 day for the machine operations, and for this the dealer has registered a request( ref no [protected]) with samsung company. But the samsung company has not sent any service engineer to provide this demo till date and it has been 5 days are up since the date of purchase, i have also called samsung call centre several times to do the needful, but i use to get same response as usual that request would be resolved with in 24 hours. How can a mnc company like samsung is not providing demo or no service, This is very disgusting.

We bought 345 ltrs Samsung refrigerator in around 2011. The chillness is found very little. Very often the milk packets turn bad. Vegetables do not remain fresh even for a couple of days. We complained to Samsung. They promptly sent a rep. who could not do the job properly. A second time complaint also got the same reply as to nothing more can be done. After buying a frig for Rs.25000/-, if it doesn't work properly for 4-5 years, it is not right. Can I get remedy or should I go for new? Thanks for your help. Ranganathan

Sir, We have lodged complaint on 19/04/2015 vide reference no [protected]. The engineer visit on 20/04/2015 and asked that gas pipe will be replaced and when we received the gas pipe we resolve the perbolem. Now 5 days has been lapsed engineer not visit again. We have faced this type of (leakage of gas) second time within short duration i.e. purchase date of referigerator is 21/04/2014. We had LG refrigerator before this refrigerator and during the tenure of 12 years I have never any complaint of LG refregerator It seams that this refrigerator have manufacturing fault. So, you are requested to please replace this refrigerator or refund my amount to avoid legal complication as your engineer say that we will repair this last time after that your warranty will be lapsed. Thanks and regds,

DEAR SIR / MADAM, I bought a new samsung galaxy A5 hand set from Samsung Store. At the time of sale, store manager committed me some offers coming with this handset with a expiry date of April 30, 2015. But when I tried to redeem these offers, samsung care executive told me that there is no such offers available with this set. I told him that I have a samsung printed leaflet but I did not receive any response from him. Kindly do the needful. Atul Sood [protected]

Complaint no: [protected] - have been calling them for the last 3 days - last call was actually 11th - every time they they tell me that someone would shortly visit but no one has visit ed till now. They gave me the local service centre number but they are not picking up.

Sir I bought a 40inches LED Television (Model No. S-LED 40H5100) from Hazrat’s Vision at Laxmi Nagar, Delhi-92 on[protected]. I made a compliant wide reference no. [protected] dated 11.04.2015 and a technician visited at my home to see the problem on[protected] and he found that the problem is in the TV display due to dust particles surged into the LED TV. After that he talked to his supervisor (Mr. Imran) and he said that display will be changed as TV is under warranty period. But I have submit request for change of complete TV set as warranty of display is valid only up to the original warranty date i.e.[protected] then he said he has to take the approval through e-mail to change the set and asked me for the following documents: 1. Copy of Invoice 2. Cancelled Cheque 3. My ID Proof Copy 4. Declaration form of Samsung I have provided all the documents on 15.04.2015 and inquired the requirement of crossed cheque then he said that either TV set will be replaced or amount will be refunded but however he confirmed on[protected] that only display will be changed and refused to share the mail to confirm whether mail has been sent for replacement or refund. It is not understood why Samsung is not ready to replacement of TV or refund the amount as this is the product fault and customer is going to suffer. Warranty of TV is going to expire on[protected] and Samsung person insisted me to purchase AMC to continue the warranty on the TV as if the same problem is going to occur again and again. I am also using other TV brand like Sony (2 LCD’s) &amp LG (1LCD) at my home from last so many years and did not faced any type of trouble/problem in other TVs even though I bought Samsung TV considering the advanced features available in the TV and now facing the display problem in a very short span of time. It is appearing that it is a constant fault in the Samsung TV’s and Samsung is interested in making money only by first selling the product and afterwards selling AMC of faulty product which is never expected from such International Brand. As such I am requesting you to look in to matter personally and resolve the issue to refund the money to me only as I am least interested to use any Samsung product considering the service quality offered by Samsung would like to continue with my trusted brands. I also mailed the same on [protected]@contactus.samsung.com on 20/04/2015 where you have assured that reply with status will be given with in 24 hours, however, no reply has been received till date. As such kinly look in to the matter and resolve the issue at the earliest. Thanks Manu K. Chandak 20/04/2015 Address : A-100, II Floor, Anand Vihar, Delhi -92 Ph No. : [protected]

I purchased a Samsung A5 recently and found a dead pixel within 20 days. I gave my device to the service center in Fatehgunj, Vadodara(Gayatri service centre, Saffron complex). on the 20th of April. The LCD exhibited dead pixels. They were supposed to get back with the details of the phone and it's repair within 24 hours as promised but they did not respond for the next two days. I called up the customer care 5 times later and still failed to receive any response from the service center .My mobile is still with them and the contact number given in the sheet is switched off. Apart from this my phone does show one more problem. i.e the selfie camera doesn't respond to palm/hand actions automatically. I'm extremely appalled by this behavior and un professional attitude of your workers. If this is not treated and taken care of in the next 24 hours, i'm afraid i will have to take this matter to consumer court and i'm quite capable of suing the company in case i don't receive a new phone/ a corrected /properly functioning device.

hi sir, This letter is to the vasanth & co chairman regarding complaint issue in Kaveri Nagar Branch... i am Mr. V.S.Charles my address No: 26/66, Sathya Nagar, Little Mount, Saidapet, chennai-600015. Past 7 to 8 years i am purchasing a products in Vasanth & co in T. Nagar, Madipakkam, Saidapet Branches, List Of products Purchased in past Years: 1. Sony CRT 21" TV. 2. Whirlpool 1.5 ToneC. 3. Sony 32" LED 3D TV. 4. Goorej AC 1.5 Tone. 5. Sony 32" LED TV. 6. Sony 24" LED TV. 7. Roti Maker. 8. Sony 32" LED TV his friend purchased... 9. AC Blue Star 1.5 Tone his friend purchased... Due to recommend... So many items i purchased, we faced a delivery Problem its not a issue... But Resonantly i went to Kaveri Nagar, Saidapet Branch to purchase a Double door Fridge, Mr. Mansoor attended as a marketing Rep. He given a demo of variety finally i decided to buy a SAMSUNG FF Fridge RT36HDJFELX/TL ... and i proceeded a loan with Bajaj fenserv. ok Mr. Mansoor said the product will delivered with in 3 days(10/04/15 to 13/04/15), i said its ok... Finally the product came to house, we removed the product, their is a lot of dents and scratches in the product, so i send backed immediately, and then next day i went over their, i asked manager regarding this issue, and i said cancel the bill i am not going to bye a product, so clash gone to manager and me. finally he said, loan cannot be cancelled, so kindly go to next model LG FRIDGE Model No: GL-D372JHSL 335 Lits Mr.Gopi attended as a marketing Rep. Ok i said when i will be delivered, he said with in 3 days (14/04/15 to 17/04/15) i said ok. After 3 days(17/04/15) he Mansoor called me and said, SAMSUNG model came can i send he is asking... This is a way to treat a Customer, so finally i said cancel my bill and cancel my loan also without any arguments... so what i am coming to say is here after i wont bye any product in your Vasanth & co in any branch... we Kept a trust on u but this time no trust and i never recommend also to any one ... Thanks and regards V. S. Charles [protected]

Hi, I pre-booked the GS6 and bought it on the 10th of April 2015 from Shree Sai Kripa Mobile Shoppee (Samsung Cafe) based out of Indore, MP. After a couple of days, I found out that the screen had some insane amount of pink tint at the bottom and the color temperature of the upper part was different than lower. Upon inspection, the service adviser in Delhi (Rameshwar Traders, Pitampura) issued a DOA certificate and asked me to send the handset...

My mobile Samsung Galaxy Grand 2 model no. SM-G7102 is having a problem with the screen.It is still in warrantee period, i bought it on July 12, 2014. It is in w It is an internal problem caused automatically. I visited Samsung's service center once. But they were unabled to solve the problem. After that they told me that some of the parts of your phone got damaged so it will charge Rs. 4000 to make it repaired or if we find some other problems, the maximum cost will be Rs. 10, 000.

Gas leakage I am contacting samsung customer care from more than 20 days regarding this issue and they gave referrence number [protected]. i paid Rs.1500/- for re installation and they are asking Rs. 2500/- because it is a new service center and technician attended by old service center. technical staff from samsung chennai ( his name Ravi) are not helpful and talking to customers to solve problem is not good at all.

Respected Receiver, I Am Aspak Shaikh Formaly Inform You That My Gear2 Was Found Camera Problem On 21.02.2015 And Have Submitted In Samsung Service Center On 25.02.2015 So That Care Manager Farooq Shah Told Me Have To Order That Part So 4 to 5 Days Required. But After That Period My Problem Not Solved He Told Me That Part Not Available In Company So Company Will Be Give You Proper Solution And Company Executive After 10th Days I Have Called Received By Company Employee He Told Me Your Gear Is Not Possible To Repaired Due To Part Availability And Your Amount 26500/- Will Be Refund In 10 To 12 Days. So Till Now Completed 2 Month My Amount Not Refund Yet I Regular Follow About My Refund Status. I Lost My Most Time And Money To Call Your Company Employees.on this Number 18003000828218001100111)Farooq Shah care manager2)Himanshu3)Kartik4)Vinay5)Akansha6)Rohit7)Varun8)Bipin9)Shubham senior executive 10)Kushal senior executive11)Mukesh manager12)Aashish manager So You Tell Me As a Human I Cant Take Most Patient In This Matter.My All Call Details As On.Bill No: [protected]Complaint No : [protected] If You Will Not Solve My Problem In 2 Days So I Have To Go In Consumer Court.Thanks & Regard Aspak ShaikhBhusawal[protected]

THIS IS IN REFERENCE OF MY LED WHICH I PURCHASED ON 18/04/2014. AND MY FIRST COMPLAINT WAS LODGED ON 20/02/2015. AND THE PANEL WAS REPLACED. AGAIN IT WAS NOT WORKING ON 18/04/2015. MY COMPLAINT NO. IS [protected]. YOU ARE REQUESTED TO KINDLY LOOK INTO IT AND REPLACE THE PANEL FOC.

sir/mam I beg to say that before three days i have submitted my samsung mobile in samsung service centre in chowk lucknow, there was versa chaurasya she told me i will call u after few mints and solve your problem.till now she did not call and did not solve my mobile problem, today she return my mobile in bad condition . I am not satisfied with that service centre Hassan Rahmani chowk lko Mob: [protected] [protected]@gmail.com

As being the regular customer of flipkart i purchased the samsung charger ETA-U90IWEGINU BATTERY CHARGER. On 16th April, 15 but got blasted during charging. The order no. is OD[protected]. Please resolve the issue as soon as possible. As this is the unexpected from flipkart.