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Samsung India Complaints & Reviews

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Updated: Dec 15, 2025

Complaints 18962

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Address: Chennai, Tamil Nadu

I purchased Samsung note 3 neo on 26-jan-2015 from sangeetha mobiles. the day i purchased after inserting sim, it was showing no network, took mobile to service center the next day itself, they said to see 3 more days, they opened mobile parts in front of me, did something with antenna and returned back. from that say dialy i am going to service center no response. they are not returning my money not replacing, they said its manufacturing defect. also they have changed the motherboard also . but again facing the issu. its been more than a month now, they are not responding my calls they have taken my mobile. i dont need that mobile any more. they have cheated me. i need my cash back. i dint even use that new mobile for single day. Pls help

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Address: Mumbai City, Maharashtra

Dear Sir Good evening. We would like to express our grievances regarding the Telebanking executives who starts calling from 1st week of every month & starts harassing us to deposit the minimum transaction amount of Rs. 18000 to Rs. 20000/-. We give them the date of after 21st of every month we will deposit the same in our A/c No[protected] & we have never defaulted on the same but in spite of that different person keeps calling for the same & if we are busy keeps on calling every one hour. When they are informed to send the mail they express their inability to do so & says its as per guidelines of ICICI Bank. We try to know the exact due date up to which time we have to deposit the payment but they are unable to answer nor they send the mail in writing. We are being levied the Interest every month & we have never defaulted for the same. If ICICI Bank is not interested in doing the business please give us clear indication in writing we will return the O/D & close the Account immiditaely. Also we would like to know why the below charges has been levied in our Account & request to refund the same as we are doing minimum transation before the the due date. 23.06.2014 Rs. 3370.80 Penal Interest Charges 11.09.2014 Rs. 3370.80 Penal Interest Charges 29.10.2014 Rs. 3370.80 Penal Interest Charges 28.02.2015 Rs. 3370.80 Penal Interest Charges Please revert the reply back immediately. Thanks & Regards

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Address: Gautam Buddh Nagar, Uttar Pradesh

Hi Team, This is to bring to your notice that I had purchased a Samsung refrigerator (Model: RR1914BCASE) on 21 March 2014. From past 6 months &amp even more an unexpected sound is there. Too Logged the complaint via Samsung service center but the folks were unable to resolve the issue &amp went back only with the assurance. Post that twice complaint was made but no one visited which made to raise the concern to the Executive Team with the hope that at least you will resolve the issue &amp help me with the repair of the friz. Samsung sent their engineer & he confirmed that issue is non repairable & hence either friz to be replaced or complete amount to be refunded back to the customer. Keeping the same in mind Samsung service team has completed the documentation & case was under review. Post 7-8 days, I received the call from Amit (Samsung rep) who gave the option of product replacement with the new one but without warranty or to provide only 78% value of the product purchased. I requested to at least extend the warranty so that if further any issue was found with product, same can be taken care. Instead of assisting he clearly states request cannot be accommodated & no extend warranty to be provided? He also shared that it was a favor to be made my Samsung that they are replacing the product otherwise such cases will not be entertained by them. It’s the customer who is responsible for any mishap post purchase. I being the loyal customer of Samsung brand but now the recent issue, the non support received & negligence made by Samsung makes me to think twice before buying any Samsung product in near future. Being the customer, I felt harassed as my hard earned money got ruined & even the product purchased was a defective & an irreparable one. When asked for assistance from Team Samsung post facing negligence & delay even due support was not provided Recent incident has shattered me & forced me to log the complaint. Would look forward for your support & guidance. Please feel free to approach me on [protected]/[protected]. Regds, Himanshu

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Address: New Delhi, Delhi

The complaint is regarding Samsung mobile phone. I bought my phone on April 12, 2014 and during January I had issues with touch screen due to liquid. I paid Rs 4606.73 and got my phone repaired from Samsung service center(SC), model town on 29th January, 2015. Few days back my phone had the problem of automatic restart and sometimes the mike did not work. I went to Kotla SC where they informed me that the last time I had repaired my phone, the liquid traces were still left on mother board due to which the mother board needs to be changed which will cost approx Rs 7000. I called up samsung service centre to register my complaint with regards to not providing me complete information regarding the damage caused by liquid. 5000 had already been spent. I was asked by customer care center (CCC) to visit model town again. I went on 11th April again and employees at model town SC initially refused to agree that there are any liquid traces on motherboard. Later I myself had to show it to them and a senior employee was called. He was very rude to me and blamed me for non handling of the product. They even mentioned that the liquid traces in motherboard have nothing to do with mike as well as restart issues. They accepted that the liquid traces may create issues in later point of time. My warranty was about to expire the next day i.e. 12th April, 2015. They refused to take the phone for repair. On contacting the samsung CC again later in the evening, they wanted me to visit again to model town SC. However they said that they will inform me again after having the case discussed with senior officials. Since then I have not received any information. 3 issues: 1) Negligence on their part to provide me complete information with regards to the effect which the liquid had on my phone. 2) Ignorant attitude of either kotla SC or model town SC where both of them mentioned different cause of the problem 3) Though 1 day was still left with warranty cover, they refused to accept it.

Samsung India customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi

Dear Sir Your Service center is cheat with me and with all Customer . and there is no fix charge for repairing . he told me that My problem charge is Rs. 2500/- but when i spoke to customer care number then they said the repairing charges will be only rs 1600. and there is no transportation charges . But HCL Services center told me that i have to pay 100/- for Transportion charges compulsory Harish Mittal

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Address: Singrauli, Madhya Pradesh

Dear sir, I purchased a microwave on dated 25th mar 2015 but still I dont get demo & not installed my microwave. I called several times to customer care of samsung but they only give excuse & said engineer visited or some time said call not connected, I am very frusteted from samsung services.If engineer visited than he should be produced bill copy to me but he didnot because they did false reporting for visiting. my refrence no. is [protected]. Kindly requesting you to do helpful. regards... Keshav narayan rai mob-[protected]

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Keshav Rai

from Kanpur, Uttar Pradesh

Apr 14, 2015

please reply.

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Address: Jalandhar, Punjab

SIR, I AM A RESIDENT OF INDIA, PUNJAB, JALANDHAR . I BOUGHT THE SAMSUNGH 528 LITRES REFRIGERATOR ON 4TH MAY 2014, ITS NOT BEEN A YEAR SINCE WE BOUGHT IT AND THE PRODUCT HAS FAILED POORELY . I SEARCHED IT ON THE WEB ABOUT IT SEARCHED ON THE TOP SITES LIKE AMAZON.IN FLIPKART.IN AND OTHER TOPSHOPPING SITES IT WAS NOT AVAILABLE THER TOO. I BOUGHT IT FROM YOUR DEALER IN JALANDHAR JJ ARCADE JALANDHAR NEW JAWAHAR NAGAR AND I AM VERY DISAPPOINTED .I WANT REFUND ASAP OR NEED A NEW PRODUCT OF HIGH QUALITY I DONT KNOW WHAT YOU SHOULD DO BUT FIX THIS ASAP. THE SERIAL NUMBER IS OAXH4DBF200232B . IT IS MY SINCERE REQUEST TO PLEASE FIX IT OR I CAN ALSO DO IT THE OTHER BAD WAY .

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2015

Flipkart Customer Care's response Dear Mayank, Greetings from Flipkart! We regret to inform you that we were unable to find the order details. We request you to revert with the below mentioned details : Order ID, Phone Number, Email address used while placing the order. We look forward for your reply.

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Address: Faridabad, Haryana

Hi I got Samsung Galaxy S4 45 days before. But After Updating OS its giving so many Problems there are so many crashes, Its hang so many times. Even a single application is not able to run perfectly. I don't know what's wrong with this. It's get switch on and off automatically 2-3 times in a day. I am really fed up due to this, So please fix this problem or replace my phone as soon as possible. I am looking for a positive feedback by Samsung.

Samsung India customer support has been notified about the posted complaint.

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Address: Faridabad, Haryana

I had bought a Samsung Galaxy note 4 on jan19' 2015. The phone had some software issues so I visited the service center on 21st jan and they did software installation. The same issues occured again and again for 3-4 times and the software installation was done. I was not happy with the solution provided to me, So I sent a mail to the CEO's office in which I told them about the service being provided to me and the faults. They called me up and got the phone picked up, not a proper solution was provided to me. I repeatedly sent mails to the CEO's Office and got calls and the phone was picked up from my phone for like 3-4 times. In march, my phone was kept for around 10-15 days and the issues were as follows: 1. the back cover was making noises on being pressed. 2. the phone's camera was not working well 3. the s-pen was loose. 4. software had issues of various applications being stopped on their own and error messages due to them. I received calls in that period from an escalation team and i explained them very well about the issues. Also, I told them about a new issue with the front camera about the warp images. They later on called me up and told me that the issue was fixed. I received my phone after 10-15 days at 28th march evening, the phone was in dead condition, So I charged the phone and started checking my phone the next morning, Then the back cover was little out of shape as if something was filled into the back cover. Also, the camera issue was not resolved. I then called the service center again and they asked me to wait and kept delaying the pick up. THE PROOF OF THE FRONT CAMERA HAS BEEN ATTACHED. I then sent some mails to CEO's desk and the phone was picked up by then from service center end on 30th march. I had by then stopped receiving calls from the CEO's desk too. NO JOBSHEET WAS PROVIDED TO ME as according to the service center they picked up the phone as a courtesy for me. IT'S BEEN SINCE THEN AND THE PRESENT DAY NO ACTION HAS BEEN TAKEN AND THE PHONE IS STILL WITH THE SERVICE CENTER AND THEY SAY THEY ARE WAITING FOR A PRODUCT SPECIALIST'S VISIT AND TELL ME TO WAIT FOR 2 MORE DAYS EVERYTIME I CALL THEM. I THEREFORE ASK EVERYONE OUT HERE WHETHER THIS IS WHAT I PAID 57000 BUCKS FOR? WHAT SHOULD I DO NOW?

Apr 13, 2015

Updated by r_mandeep The customer care guys are not even responding to the complaints.. I have been asking them to arrange a callback from the ASM, and they say they have sent mail and it shall take 48 hours .. I have called them like 3-4 times in this regard.

Also, I received a call on 9th march from samsung and that guy promised me that my case shall get solved max. by 11th march. I repeatedly asked him if he was sure, he repeatedly said that.

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Address: Nadia, West Bengal

I have make a complain for repairing of television.The complain number is [protected] dated 11/04/2015, but till the day no engineer/technician contact with me.Therefore, you are requested to make an arrangement for repairing of my television. Regards, Manomohan Bhaumik. Mob-[protected], [protected]. email-manomohan.[protected]@gmail.com

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Address: Kanyakumari, Tamil Nadu

Sir, I had a samsung mobile which is restarting frequently. i have gave the mobile for service to the Mr.G.Arun, Service Engineer, Authorised Samsung Service center(mobile), Devi Associates, Enock Building, Eliyas Church, Old Bus stand, Thuckalay. I have gave the mobile for service about 6 months earlier, but havent got it serviced While enquiring he is not giving any proper reply. So I request you to take necessary action on the above said Service Engineer.

Complaint marked as Resolved

Have resolved the complain by servicing the mobile by the service engineer and hence the mobile is in perfect condition.

Samsung India customer support has been notified about the posted complaint.

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Address: Thane, Maharashtra

Samsung hand set bought on 1-nov 2014 modle no H/S G -355 IMEI [protected] From Kothari Enterprises Mulund (W) Within 5days of the purchase of The said hand set I started Facing prob lems Like Running screen so I visted Customer care center at thane on 15-11-14 Complaint No [protected] early in the morning at 10.00 oclock the customer care officer said its a software issue so they told me that theywill upload new software. they did but after 1 month again handset had the same issue of running screen. since I was out of town I was not able to vist The same customer care center.So I decided to show the Hand set after I Reach mumbai. Then after few day I never faced the same problem . Than After One month I started Faceing the following issues 1) Running screen, 2)Diffculty in picking /Canceling the Incomming Calls and 3) when the mobile was locked, Apps would open automatically . So I visted The Same Customer Care Center on Started 11-Apr-2015 Co No : [protected], They Said to Keep, The phone With us And we will inform You after Verifying the hand Set. At round About At 2.00 O clock in the afternoon I was told that mother board has to be replaced and you can take your hand set by evening 4.00 O clock.When I got the Handset in the evening it was working and the Battery was low to 20 %. . When I Reached home in the night I Tried to Charge my Handset byt in vain it started flasing message that put samsung charger and Charge it. I was using the same samsing Charger which I received in the Handset Box. Now my phone is complete dead.i FEEL I HAVE BEEN CHEATED BY YOUR COMPANY BY GIVENING ME A DEFECTIVE HABD SET. THAN HOW A NEW HANDSET GIVES U PROBLEM WITHIN 5 DAYS OF PURCHASE. Kindly looK into the matter

Samsung India customer support has been notified about the posted complaint.

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S

suraj patte

from Mumbai, Maharashtra

Apr 20, 2015

THE MATTER HAS BEEN SOLVED BUT HEATING PROBLEM OF HAND SET PERSIST
THANK YOU FOR HELPING ME

S

suraj patte

from Mumbai, Maharashtra

May 22, 2015

SAM – SUNG
Samsung hand set bought on 1-nov 2014 modle no SM- G -355H IMEI [protected]
From Kothari Enterprises, 545, Thavardas Bhavan, N S Road Mulund (W) Mumbai
Within 5days of the purchase of The said hand set I started Facing problems Like Running screen so I visited Customer Service center at Mangalmurti Enterprises, shop No 1&amp;2 Chanrama Chs. Ram Maruti Cross Road, Next to Cool Camp Ice Crèam, Near Talav Pali, Behind Namaskar Hotel Thane (WEST) 400 601,
On 15-11-14 Complaint No [protected] early in the morning at 10.00 o clock the Customer Service officer said its a software issue so they told me that they will upload new software. They did but after 1 month again handset had the same issue of running screen.
Since I was out of town I was not able to visit The same Customer Service Center .So I decided to show the Handset after on reaching Thane. Then after few days I never faced the same problem
. Than After One month I started Facing the following issues
1) Running screen
2) Difficulty in picking / Canceling The Incoming Calls and
3) When the mobile was under locking mode Apps would open automatically .
So I visited The Same Customer Service Center on 11-Apr-2015 Co No : [protected], They Said to Keep, The phone With us And we will inform You after Verifying the hand Set. At round About At 2.00 O clock in the afternoon I was told that mother board has to be replaced and you can take your hand set by evening 4.00 O clock. When I got the Handset in the evening it was working and the Battery was low to 20 %.
When I Reached home in the night I Tried to Charge my Handset but in vain it started flashing message that put Sam sung charger and Charge it. I was using the same Sam sung Charger which I received in the Handset Box.
Now my phone is complete dead,
I FEEL I HAVE BEEN CHEATED BY YOUR COMPANY BY GIVENING ME A DEFECTIVE HAND SET. THAN HOW A NEW HANDSET GIVES U PROBLEM WITHIN 5 DAYS OF PURCHASE
After Changing the Mother Board and reloading the software again on 13-04-15 work order no 008 of the said phone It started giving new problems .So they decided to keep the said HAND SET with them for 2 days.After receiving the said hand set on 15-04-15 the following issue started to persists on the following days
1) Handset while Talking or using it for few minutes Handset get heated
2) When I visited the Vodafone Gallery on 16-04-15 for setting Internet connections, the Phone restarted twice in the hands of Vodafone gallery official while he was setting the Internet connections
3) Whenever I press back option s button on the phone, it Automatically opened message folder or some other options
4) The Data Cord provided in the box was also defective Because when I Told The official/engineer at Customer Service Center that I am not able connect to KIES3 and not able to do USB Tethering, when he tried the same he was also not able to connect the same, so he took a another DATA USB CABLE he was able to connect so he replaced the data cord with a another one .
5) Lots of R and D was done by the customer support and the technical personal.but in vain I Have started Facing the above said problems after 15 days and plus new problem started that is while making call to A the mobile displays some another contact details. Same when I receive the incoming calls.
6) Hand set is giving problems when the common third parties apps is download ie Whats up, and Telegram
7) Sam sung Hand Set is not supporting any Third Party Apps. Bcoz Customer care officials not able to find a concrete solutions for the above said problems they blame the third apps for the above said problems.
Still the problem persist and no solutions has been found for the said issues
Kindly look into the matter
SAM – SUNG
SAM KISKE SUNG

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Address: Chandigarh, Chandigarh

sir i am having samsung mobile and touch of that mobile is not working . i am a resident of chandigarh. so please let me know about the touch pad of this mobile and with price details and from where i ll get it .. i m a resident of chandigarh . i asked from samsung stores but they are not providing me the touch pad so you please tell me from where i ll get that touch.

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Address: Chennai, Tamil Nadu

Hi, I have purchased a Samsung inverter ac on[protected] for rs 44490 with tata finance and got a worst experience in reliance digital chromepet chennai branch. they have given two defective ac's one with dent and another one with defect in indoor unit and they have took 10 days to replace the first ac to second ac and the new one also defect and not working.The technician are concentrating on selling ac outdoor unit stand and insulation tapes, the technician are careless handling the new ac. I want to cancel the tata capital finance and please take back the ac I am totally frustrated with your service. Customer Name : GAUTHEMRAJ I Contact # [protected] Model : Samsung Neo Series AR18JV5HATQNNA Inverter Split Air Conditioner, 1.5 Ton C#37000000 Dt:030415 S#8978 Txn#10 R#015 Thanks and Regards Gauthem Raj

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Address: Bathinda, Punjab

I purchased I samsung washing machine from rampura phul . washing spinner rotate very slow as compare to other washing machine . i gave complaint 4 month ago .once a technician visited but he gave very non sense reason .so i didn't get solution till yet . samsung care service also ignoring me . i want strict action against company . my referance no is

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Address: Jalpaiguri, West Bengal

I bought tab s 8.4 on 23.01.15.then I e-mail [protected]@arvatoindia.com with purchasing details on 03.3.15 for cover. I contact several time to customer care. But I still have not received any confirmation about cover. My complain number is [protected]. Plz solve it.

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My complaint is simple: I am being FORCED to upgrade from Kitkat 4.4.4 to Lollipop 5.0 with a constant full screen reminder to install a software I had no control over its download. I will continue to ignore this request for install for the simple reason that I ran the install some two months ago, the result being the near destruction of my phone due to overheating. I wiped the phone and re-installed Kitkat. And now it's back like a bad case of herpes. This is a piss-poor business model, forcing a product on those who DON'T WANT IT! And if this IS your intent, then I will never again purchase another Samsung product and will actively dissuade everyone I meet/converse with on all platforms of communication and social media. Sincerely, An EXTREMELY dissatisfied customer, Scott McQuiggan [protected]@comcast.net

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Address: Ghaziabad, Uttar Pradesh

Hi, I am facing one issue that while using two sim card it doesn't show the roaming symbol while we are at Roaming. Steps i have taken. 1- Called Idea Care - they said it a phone's fault ( Verified it as it is showing Roaming on my s4 Mini) 2- Then i called Samsung Care they said it is a APN Related issue, and visit the idea showroom. 3- I visited idea showroom and they checked everything and finally said that it is a phone related issue. They can give the same in writing. 4- I have written an email to Samsung care, but no response. 5- Today i visited Ghaziabad service center and Meet the owner Mr. Vivek ( He was agreed with me) he asked to get the software update for the phone . 6- I did the same but the issue was not resolved. Then i came back and now waiting for your response. I am loosing my business because of this and don't want to visit any service center now..

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Address: Bangalore, Karnataka

My name is sandeep. I purchased a samsung refrigirator last monday on 6/05/2015 from chroma center. The fridge was delivered to me nextday . However the technician for installation from smasung who should have contacted me within 2 days, came on friday. The guy was not able to start the fridge and he advised its a defect piece and i should contact chroma center. when i contacted chroma, they advised me i should contact samsung. When i contacted samsung customer care, i was informed the issue is esclated and i will be contacted soon. Its been already 24 hours and nobobdy has contacted me. I have called several time bu no result. I want my money refunded and i don't want the fridge. Model number-RT39HDAGESL/2014. Name- Sandeep Number-[protected]

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Address: Chennai, Tamil Nadu

Above mentioned printer is not working for past 4 months. Chennai service agency returned it back after checking it for 3 months with a reason that "fusing unit full set" part is not available there.Please issue the above mentioned part as far as possible. My mobile number is [protected]

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