Samsung India Complaints & Reviews

Hi, I have bought Samsung double door fridge on 1 Nov 2013. Fridge stops colling in the month of Dec 2014, I logged a complaint with Samsung and their service repair representative visit my home and stated Gas need to be refill. He refill the gas in the month of Jan 2015 and charged me 1500+, After two days i spoke to service repair representative and he stated this is Ok still i feel that was not colling enough but they make me understand by saying that fridge is running on Optimal mode in winter and if we use it on high cool this will give enough colling. I came in their words but when climate change and summer starts in Apr 15 i observe that fridge is colling but not enough that it can make ice. I again logged a same complaint and again they are asking for the money. Now they are not even understaing the pain of customer who faced problem just completing 13 months time period, and still customer paid the money for repair, How one can pay the same amount with in 3 months if there is gas leakage. If there is gas leakage than that is due to the neglegence of their support personnel Gas refill is the work of support pesonnel customer even doest toches the back side of fridges. Regards Manish Shukla

Respected sir I have purchased a samsung microoven convection 28 ltr. on 21st april 2015 I would like to know whetherill i get the personal demo from tthe samsung executive from arihant nashik Still no any person from samsung gave detail demo . I am regularly going to sales man but no any proper respons from your company

I was taking on phone 3 people come on bike snatch my phone from my hand and ran away. I lodge an fir to nearest police station i tried to contact samsung care but they said we can not do that .. Why they can not do that i have bill.. i have copy of complaint & i am the owner of phone. They must have to block my phone so nither i can not use nor they cheaters. I don't want my phone back i just want to block please help me.. Contact me on :[protected] or [protected]@gmail.com

I upgraded to a Samsung S6 but am regretting ever doing it. My experience with a Samsung product is BAD BAD BAD . We bought my daughter a Samsung Galaxy Tab 3 for school purposes BUT it has been in for repairs 3 times already in 1 year. 2 years ago I upgraded to a Samsung S4 but I did not have it for 7 days and it started giving me problems. I have had to take it back to Vodacom 2 times already as the cellphone becomes hot. It is in the repairs at this very moment as it just switches off. When upgrading I did not want to upgrade to a Samsung cellphone again but my husband and son kept saying that I should BUT honestly I regret doing it as just as with the S4 the S6 has gone back to Vodacom before having it for 7 days. What upsets me the most is that I am without a phone at this very moment. I asked Vodacom whether I could rather upgrade to a S6 Edge but was told that I would then have to pay an about of over R2600 which I don't have.

Dear Sir /madam I want to complaint you that am facing these problems in my device ( Samsung galaxy gt-s7582 ): 1- When I am installing any application the device restart automatically. 2- When I activated android device manager the device facing same problem. Thus I am facing these problems from last 3 month. My reference complaint ref.no is - [protected]. I visited Samsung service centre many times. Plz replace my device at any cost. Thanks.

I had purchase my mobile from R. B. Enterprises dated 30/03/2015, details of mobile mentioned below:- Item Description – Samsung A5 – Gold Model – SM-A500G Sl. No – RZ8G20K3SCY IME/RSN No – [protected] Amount – 24, 900.00 I had purchase a Samsung A5 dated 30.03.2015.After 3-4 Days when i put headphone to listen a song i noticed it making my phone hang, and restating my phone again and again till i have not put headphone out.In time of this loop restart action, there is sparking sound inside headphone. Due to my busy work schedule, dated 18.04.2015 when i went to the shop, from where i had purchased the phone, They told me to take phone to samsung service center. Date 20.04.2015 when i took my phone to service center, they saying it is too late.We replace phone only after 7 days, while this rule is completely unaware for a normal user. Any way, today is 25.04.2015, while am calling to service center, they replying you have to wait for your phone.And they also don't know when i will get back my phone. I am completely fed up with samsung this time.I invested 24, 900/-Rs in a phone.And after using 3, 4 days am feeling hardware problem.And after using 18 days, phone is in service center for whatever action from last 6 days.and no one know when i will get it back. My expectation is my cell is under warranty period & why shall I face the product hardware related issue when I was been assured for the durability of the product. I expect Bill amount 24900/-Rs refunded for my mobile or I demand a new phone for my inconvenience. Please Help me regarding my Issue Thanks & Regards, Pratyush Ranjan Biswal Rungta Houce, Sadar Bazar, Chaibasa, Jharkhand, Pin :- 833201 Phone :- [protected]

I had purchased a samsung refrigerator on 24/03/2015. Within 1 month there was a cooling problem in the refrigerator. i had lodged my complain on 22/04/2015 for the same and till date there is no response for the same complain. reference number of the complain is [protected].

My Fridge Model No.RT33FAJFAW bought on 07.09.2014 from M/s. Kohinoor Televideo Pvt Ltd, Vashy vide invoice no. VAS/355075 dated 07.09.2014 is not cooling. Therefore, I request you to send mechanic urgently. The Fridge is under mandatory warranty. with regards SAVITA KAROLIYA PLOT NO.37, SECTOR-12, VASHI NAVI-MUMBAI 400703. [protected]/[protected]/32596155

I have purchased a Samsung a5 on 11th April but after 3-4 days I realised that there is something wrong with battery.i visited to store but they didn't help me then I visited to Samsung store and they refused to change my phone..and the bad thing is through hr person is sanjay gandhi...he doesn't know how to treat customer.see I am very upset only because of 8 day they don't want to help me..I will not buy anything of Samsung. ..its a request please change my phone...It s a matter of 22000 rs . It's a fraud company...

i had bought 595 litre refrigerator with dispenser from goel electronics basti in august 2014. after 3 days of purchase a guy from customer care centre came for installation but he said its new model i don't know how to install dispenser system of refrigerator and i will send senior person for installation but no one came . i called at least 50 times to customer care centre but they only said we will look into the matter but nothing happened till date services of customer care are very pathetic they don't know about their own product

Dear Samsung,


I have brought Samsung Galaxy core 2 dated: 23.01.2015. From 1st day in handset having voice problem during calls. I have many times service centre regarding my problem but they said handset ok. Now i am totaly frustated with core 2. Now i will go for consumer court and put a case to samsung. Because i don't have solution to reslove my problem..

Thanks & Regards
Surinder Singh
[protected]

I have an Samsung galaxy tab 3 t211 and it games having tilting sensor are not working. I have been to you authorised service center 7 time but no resolution was made. SO plz show your attention and look into this matter . Very very very unsatisfied

fully automatic washing machine top loading purchased in 2008.the display inlay not available since 2014. customer care and regional support center informs the non availability as a practice of the company not to provide part after five years of selling.machine is fully operational but without display difficult to operate.

I have purchased a samsung top loading washing machine on 18th april 2015 from a store at chennai, and the dealer said the samsung company will provide demo within 1 day for the machine operations, and for this the dealer has registered a request( ref no [protected]) with samsung company. But the samsung company has not sent any service engineer to provide this demo till date and it has been 5 days are up since the date of purchase, i have also called samsung call centre several times to do the needful, but i use to get same response as usual that request would be resolved with in 24 hours. How can a mnc company like samsung is not providing demo or no service, This is very disgusting.

We bought 345 ltrs Samsung refrigerator in around 2011. The chillness is found very little. Very often the milk packets turn bad. Vegetables do not remain fresh even for a couple of days. We complained to Samsung. They promptly sent a rep. who could not do the job properly. A second time complaint also got the same reply as to nothing more can be done. After buying a frig for Rs.25000/-, if it doesn't work properly for 4-5 years, it is not right. Can I get remedy or should I go for new? Thanks for your help. Ranganathan

Sir, We have lodged complaint on 19/04/2015 vide reference no [protected]. The engineer visit on 20/04/2015 and asked that gas pipe will be replaced and when we received the gas pipe we resolve the perbolem. Now 5 days has been lapsed engineer not visit again. We have faced this type of (leakage of gas) second time within short duration i.e. purchase date of referigerator is 21/04/2014. We had LG refrigerator before this refrigerator and during the tenure of 12 years I have never any complaint of LG refregerator It seams that this refrigerator have manufacturing fault. So, you are requested to please replace this refrigerator or refund my amount to avoid legal complication as your engineer say that we will repair this last time after that your warranty will be lapsed. Thanks and regds,

DEAR SIR / MADAM, I bought a new samsung galaxy A5 hand set from Samsung Store. At the time of sale, store manager committed me some offers coming with this handset with a expiry date of April 30, 2015. But when I tried to redeem these offers, samsung care executive told me that there is no such offers available with this set. I told him that I have a samsung printed leaflet but I did not receive any response from him. Kindly do the needful. Atul Sood [protected]

Complaint no: [protected] - have been calling them for the last 3 days - last call was actually 11th - every time they they tell me that someone would shortly visit but no one has visit ed till now. They gave me the local service centre number but they are not picking up.

Sir I bought a 40inches LED Television (Model No. S-LED 40H5100) from Hazrat’s Vision at Laxmi Nagar, Delhi-92 on[protected]. I made a compliant wide reference no. [protected] dated 11.04.2015 and a technician visited at my home to see the problem on[protected] and he found that the problem is in the TV display due to dust particles surged into the LED TV. After that he talked to his supervisor (Mr. Imran) and he said that display will be changed as TV is under warranty period. But I have submit request for change of complete TV set as warranty of display is valid only up to the original warranty date i.e.[protected] then he said he has to take the approval through e-mail to change the set and asked me for the following documents: 1. Copy of Invoice 2. Cancelled Cheque 3. My ID Proof Copy 4. Declaration form of Samsung I have provided all the documents on 15.04.2015 and inquired the requirement of crossed cheque then he said that either TV set will be replaced or amount will be refunded but however he confirmed on[protected] that only display will be changed and refused to share the mail to confirm whether mail has been sent for replacement or refund. It is not understood why Samsung is not ready to replacement of TV or refund the amount as this is the product fault and customer is going to suffer. Warranty of TV is going to expire on[protected] and Samsung person insisted me to purchase AMC to continue the warranty on the TV as if the same problem is going to occur again and again. I am also using other TV brand like Sony (2 LCD’s) &amp LG (1LCD) at my home from last so many years and did not faced any type of trouble/problem in other TVs even though I bought Samsung TV considering the advanced features available in the TV and now facing the display problem in a very short span of time. It is appearing that it is a constant fault in the Samsung TV’s and Samsung is interested in making money only by first selling the product and afterwards selling AMC of faulty product which is never expected from such International Brand. As such I am requesting you to look in to matter personally and resolve the issue to refund the money to me only as I am least interested to use any Samsung product considering the service quality offered by Samsung would like to continue with my trusted brands. I also mailed the same on [protected]@contactus.samsung.com on 20/04/2015 where you have assured that reply with status will be given with in 24 hours, however, no reply has been received till date. As such kinly look in to the matter and resolve the issue at the earliest. Thanks Manu K. Chandak 20/04/2015 Address : A-100, II Floor, Anand Vihar, Delhi -92 Ph No. : [protected]

I purchased a Samsung A5 recently and found a dead pixel within 20 days. I gave my device to the service center in Fatehgunj, Vadodara(Gayatri service centre, Saffron complex). on the 20th of April. The LCD exhibited dead pixels. They were supposed to get back with the details of the phone and it's repair within 24 hours as promised but they did not respond for the next two days. I called up the customer care 5 times later and still failed to receive any response from the service center .My mobile is still with them and the contact number given in the sheet is switched off. Apart from this my phone does show one more problem. i.e the selfie camera doesn't respond to palm/hand actions automatically. I'm extremely appalled by this behavior and un professional attitude of your workers. If this is not treated and taken care of in the next 24 hours, i'm afraid i will have to take this matter to consumer court and i'm quite capable of suing the company in case i don't receive a new phone/ a corrected /properly functioning device.