Samsung India Complaints & Reviews

I had purchased samsung galaxy tab s on 4th jan 2015 where they were offering free flip cover worth Rs 3000 with it. I had sent my details in sms and also got approval reply for the free flip cover offer. However have not got it till date. I had opted for samsung tab just because of the offer but am now feeling cheated. Inspite of sending several mails and reminder to them they are not responding.

Dear sir I bought samsung galaxy s4 on 25 jun 13 during the period special offer was advertised that purchases made between 10 Jun to 30 Jun 13 will get one time free screen replacement. Now my screen broken accidentally and I approached samsung customer support and CEO office. But now samsung says that the offer was valid till warranty period only where as it was not written while advertising. One time replacement was offered by then advertise now i seek your help. The attachment shows the promise made one time replacement of screen worth Rs 7000/=, now cheating stated that one time doesn't mean wholelife. Kindly do needful to help me. Regards

Dear samsung industries i am nagendra prasad complaint id no is [protected] complaint is my samsung aircon 1 ton repair internal unit of fan blower we given to sevice center in gajuwaka its almost 18 days now still we never repair done everytime saying 1 week time . Actually my question to samsung is it the good product because of small part cannot find in india taking too much time and this is not a rainy or winter seasons to keep quiet of constumers we buying product because of company now samsung taking time to deliver my aircon i want the perfect time to deliver my aircon my mail id is mn.[protected]@yahoo.com ph no [protected] thanks & best regards Prasad

my complaint number is [protected] .I want to know that samsung will resolve my problem or not . I m calling on ur toll free numbers for last 3 days but not getting good services . Ur email services are also poor . I also mail in samsung on yesterday and the result is very poor getting no mail reply and no response..
POOR POOR POOR POOR POOR SERVICES. UR are making fun o[censored]r customers

My 40" LED purchased in January 2012 started showing green horizontal lines at top and split screen exactly after 1 year and warranty period. Charges for repairing were told as Rs. 25000 or more. Now since 25.03.2015 half of screen is completely black. Launched a complaint also but there is no response. It seems Samsung is manufacturing product only for warranty period .

Hi, I have purchased new A5 Phone & inserted my sim, at that time sim tray broken, I rushed to service station as my Handset is 7 Days old. Service station man said that I have to pay Rs 7000 Approx to repair it. I dont understand that how can a sim tray can broken, I have used almost all companies handset including damsung in last 10 years, but never face such a bad hardware. Kindly do the needful & repair my handset in warranty. Regards, Raju Gor.

I have purchased 48" LED, Model (48H5500) from M/s Usha Agencies, Ulhasnagar, as they have told me that they are authorized dealer of Samsung. I have paid them advance cash against booking, while delivered of product i noticed that they have delivered me model UA48H5500AKXKE, which is made in Vietnam instead of 48H5500. Immediately i complaint them about the same, in turn they revert me that, this is genuine piece and we will provide you 1 year warranty from company. Kindly advise, whether your authorized dealer can sell imported/grey market products to their customers and are you giving official warranty for such products. Do revert me urgently with your opinion and hope you will take action for such dealears. Thanking you Jitendra Khade M-[protected]

To Samsung mobiles India Dear sir, I have purchased brand new Samsung A7 mobile phone on[protected] and in 2 days time Camera was not working properly And mobile was dented so on[protected] I submitted the phone to service center in Boriwali in name of Sonal jain . After 3-4 days they asked for address proof, I'd proof and cancelled cheque which I provided them than after 2-3 days they asked me to fill declaration form that also I did it and today itself Samsung headoffice called me 1-4-2015 saying that you talk to dealer about this. As phone is in warranty period its Samsung resonsubility if not y u all did this formalities for last 15 days . This is not the way Samsung should deal with thier customer Pls resolve this Problem and give me replcaement as soon as possicle. Manish jain [protected]

Dear Concern This is to inform that i purchased my mobile from Mobility Word GIP store > on 26 Jan 2015 and the offer while buying this mobile was Paytm of credit > Rs. 4500/- in our Paytm wallet. > > Model No-SM-G850YZDEINU > > Colour :Frosted GOLD > > The bill was in the name of Abhishek Chaturvedi > > But the facility not been provided us, and the store manager given the > mail id of yours to expedite the matter. IMEI No. 355427/06/094402/8 and Model is SM-G850Y Answer is given by PAYTM is: Meenu, Mar 31, 17:01: Hi Abhishek, We are happy to assist you. We have checked and found that this offer is not applicable for Samsung Alpha. Should you need any further assistance, let us know. Look forward to see you again at Paytm. Best wishes Team Paytm still mobility world is not giving any answer now as SAMSUNG is also a party that paytm is giving offer with samsung products so it is clear that if samsung products have offer that on purchase of samsung product paytm will provide their services as also it is mentioned on a website page https://paytm.com/offer/samsung/. Again i would like to request that take instant action against MOBILITY WORLD, GIP Noida store people where people are making wrong commitment with customers and also take action against paytm as both are making fool of the people on behalf of SAMSUNG. Your prompt response will be highly appreciable. Abhishek Chaturvedi [protected]

It is highly regretted to inform, that i had purchased a split AC of samsung, which stopped after 2 days of installation. Even after repeated calls to customer care, no personnel has been sent to repair it. If your products are so sub standard, then increase the no of your technical personnel. Why does the customer have to suffer for buying your product, paying full amount to the shop, and wasting time and energy in giving calls to customer care. This is a very shameful experience for buying samsung product. If my newly purchased AC is not repaired latest by today, then the matter will be taken to customer forum. Also holding the post of Deputy Manager (Engg) in Goa State Infrastructure Development Corporation, i will see that the matter is also highlighted in our workplace, which includes SAMSUNG as one of the approved make in our list. Because as the major development corporation in Goa, we also don't require any products in our approved list, whose products cant be guaranteed even for 2 Days, and also whose services are beyond tolerance level. Name of Compliant: Mrs. Sonia Sameer Madkaikar. Cell No.[protected]

--- Enclosed is a copy of the message. Sir, I received today two mails on my email ID reading as : 1) award From: "Samsung Mobile" To: undisclosed-recipients:; SAMSUNG HAS EMERGE YOUR EMAIL-ID 85LAKH & SAMSUNG GALAXY.FOR CLAIM, SEND NAME, ADDRESS & MOBILE . & 2) BATCH NO[protected] E-900-56 From: "Samsung Mobile" Hide Details To: -- SAMSUNG HAS EMERGE YOUR EMAIL-ID 85LAKH & SAMSUNG GALAXY.FOR CLAIM, SEND NAME, ADDRESS & MOBILE. In context of above, please confirm that these are genuine mails from samsung. thanks. dharmendra singh

Dear Sir / Madam, I have purchased a Samsung S5 mobile from M/s Baysix Mobile shop, Ramesh Nagar on (Date), Mobile IMEI No is – RZ1F61VYQCF ([protected]) Since Day 1 I am facing issues with this handset, i.e. Power Off/On button not working properly (Loose) and noise/disturbance is coming while making or receiving calls (My voice), video attached for reference. I had visited you Service Centre at Pitam Pura on very next day, but they said there is no issue in handset, then I visited your Service Centre at Noida Sec-16 and submitted the phone (request no is-[protected]), now they are saying that they will repair and give it back, but I don’t want a mobile which has 2 manufacturing defect and not working satisfactory since day 1st. I got a call from Samsung call center also and they provided my reference no-[protected], no I don’t understand what is this going on. Now requesting you to please refund my amount, so as I can purchase a good working handset instead of this useless mobile of some other reliable brand. Regards, Shilpi Mattoo Mobile No- [protected]

Hi, i was purchased samsung S5 handset on october 2014 month on rs.- 42500/-. I am facing heating problem from starting during charge and gprs used. i was complained then are suggested for SW update then i did same in chhapra customer care but still heating problem and handset hang during call and gprs uses. a please look in to this serious problem because it may injury happen then your company reputation will affected. d waiting for your valuable feedback. BR//Ashok Kumar. M. no- [protected] mail:- ashok.[protected]@gmail.com

We had invested in below mentioned SAMSUNG LED TELEVISION which is facing display problems since 27th March-15. Commodity Name-Samsung LED Television Model # UA 40F5100 Serial # 23483ZED701905K Landed Price-50, 000.00 against Inv # 10520/13-14. Date of Purchase-26th August 2013 Period till now-1.58 year’s i.e @ 19 months. Referral-My Friend Mr. Satish Patel. Trusted in M/s Surya Electronics. Permanent Address-S. NO 17/2, Shiv Colony, Ganesh Nagar, Thergaon, near Wakad road, Pune-411033 Temporary Address since 20th March 2014-C/0 Mr. Kannan, 1172/23, 4th Main, 5th Cross, LN Colony, Bombay Dying Road, Near Priyadarshini hotel, Yashwanthapura, Bangalore-560022. Problems – Display Problems crept on 27th March 2015. Lower half part of screen glows dimmer than then latter upper part of screen. Informed to SAMSUNG toll free #[protected] on 27th March-15. Complaint # [protected] dated 27th March-15 Reason as per Mr. Raju-Samsung Technician, Cell # [protected]- Panel is not working properly hence needs to be replaced. Cost approximately 20k. With all due respect, the Conception in our mind regarding the Durability is lost. We expect your advice to carry forward this case and make the TV set full healthy & functional at zero cost to customer. Looking forward to your favorable reply. Satish Ankush Mane. Cell # [protected]

I am really unsatisfied with yours servicer center sutuated in city- ludhiana punjab Beside that they make me fool and no one feel about to me for misbehaviour . They also abuse me. Kindly i want a stick action on them for your reputation . Name-Davinder Singh Grewal Adress- v.p.o -lalton khurd disst-ludhiana, punjab M:[protected]

I have purchased TV LED UA32F 5100 ARLXL - on May 22, 2013 for Rs 35400/- by cash, it got repaired on 11.11.14 then I have contacted your coimbatore office for repair, after paying Rs 13549/- for entire panel changing, for which the company given 1year warranty from 21.11.14 to 20.11.15. The problem in the set was only audio functioned, whereas video not worked. Then again the same problem exists and once again they are demanding a sum of Rs 14000/- after negotiation for warranty, at the time the Manager Mr Rafeek told that told they are not going to change the panel, where as they are going to upload the new software for rectifying the error. As a whole the van driver of the company taken the set and brought it and connected in my house, for which they charged Rs 450/- for service charge and Rs 350/- for transport. As a hole I have paid over 50000/- for this set, I was informed that this is a failure model from your company. I didn't know that my house is not a R and D for your company. This gave me lot of pressure and mental agony, I am a senior citizen, this type of attitude looks like a cheating and mental torture. Please return back the full amount what I have incurred, for all these I have sufficient proof. thanking you A.Thiagarajan F 4 Patteswarar appartments, Kaliappa street K K Pudur Coimbatore 38 thiagu.[protected]@gmail.com

I am submitted my handset(Samsung Core Prime) on Meerut service centre(Xpert Solutions) on Dated.18.03.2015 due to "Incoming Voice disturbance and some time network drop". It is not repaired till now, service center not provide me any satisfied response they always says that handset is in the technical deptt. Recently I receved a call from Samsung head office(Mr. Hasan), he listen my problem and says that we will take 1-2 more weeks for reparare this handset because this model has a technical issue. We provide a handset to you for temprary use from service center. I recach the service center they take lot of time and provide me a basic simple phone of bad condition, which is not useful for me. Now what can I do, I am not satisfied this type of services.Service centre is so far from my location(13 Approx) so i dont reach again & again on service center. Please provide me a Satisfied responce in this condition. Regards: Pushpender [protected]

I opened a service request [protected] for servicing my Spilit AC 1.5 Ton inverter series to customer care that was a free service and at that moment my AC was working fine and confirmed by your engineer. But after a week when i again try to use my ac it was not working and again i call customer care, and register a complaint. Next day when your engineer checked my outdoor unit, it explain me that, rats enter my outdoor unit and cuts the wire. so i asked him how it was done. so he explain me that one of door in outdoor is remained open and not closed. Now i asked him to fix this issue but they told me that it will be chargeable. Now please let me know is it my fault if someone from your team is making an negligence and i need to pay a huge amount for that. It is my humble request to fix this asap otherwise i have to take legal action on that. My Email ID is abhi123.[protected]@gmail.com Mob No. [protected]

In the current month i did servicing of one of my samsung acs when the service person informed me that the compressor was faulty. After that for last 2 weeks i am contacting samsung for replacement of my ac compressor with original bill but they are not replying to this. Yesterday 1 person had called up from their HO stating that nothing can be done since serial number was not mentioned in bill. Is it my fault? For last 4 years they are doing service to this machine but nobody has reported the missing serial number issue till now. This is a clear case of consumer harrasment against which i want to press charges against the company. My name is suman dey and contact number is [protected].AC purchase date is 15/05/2011 from Great Eastren Trading, Kolkatawith cash memo number MGMCM459. Model number is 12ZKA and serial no mentined on the bill is 3128. My e mail id is [protected]@gmail.com

my name is satay parmar i have purches samsung E7 mobil some time i have a problaim in head phon not work i m visit your samsung care he told me mobil is repered him but i dont repair i want only replesh my mobil