Samsung India Complaints & Reviews

I bought samsung core prime model number g360 on january 2015, from purchased onwards speaker problem Visit 1 : i gave that phone to hitech solution chennai result : same problem Visit 2 : i again gave that phone they told need to change mother board result is same problem Visit 3 : theask my they told this model nature of problem we cannot repair So i ask new phone but they want to samsung head office approval, i talk with lot of samsung customer care person for the past 90 days still no solution finally they(hitech solution) call me and ready to repair that phone but result is same speaker problem I WANT TO MOVE IT LEGALY

Sir, I had brought a new samsung company made AC from umiya sales vadodara on dated 23/2/2011. since i brought your company made air conditioner on dated23/2/11, I had facing very bad experience to this product, First After one year condencer leakage, problem because there is a aluminium piping made & so i have to change it with a copper piping condencer (cost is 9000 Rs), Thereafter now a days i called it your company''s service center, As my request Service engineer came and decision is Compressor failure, & its in warranty period of 5 years, and said you have to pay a gas refilling & capalary charge (3500 Rs) so i also agree with him, thereafter they also took my outdoor unit to service center. After two days he had put back my unit back, without repaired it without any reply & not any answer. So i also went to PRS service center today, As they orally said your AC could not repaired in warranty, So hows This?... there after I called to Samsung customer Care as they said your AC is repaired & compressor is changed now, what is this ? so i want to know my AC is repaired or not ? and don''t repaired by Samsung please send me a reply by letter so i can take needful action...And its a Samsung Product ?????? where a product is compressor & condencer which is costly than a buy a new AC, & totally failure in service and also getting lots of expense in only 4 years .I herewith send you a bill copy & service engineer receipt of AC. If your company is really for caring for customer solve my problem nearly HARSHAD C DESAI

Hi I brought a Samsung Galaxy E5 from samsung authorised store " Samsung Smart Cafe " in Banshankri, Bangalore.The company had an offer of providing 1 free two and fro ticket anywhere in India along with SamsungGalaxy E5 phone till 31st March, 2015. We bought the phone on 29th March 2dfdf015 However the company authorised sales man told us the offer ended on 28th March, 2015. However when we found from the company they told us that the offer was till 31st March, 2015. If samsung authorised store operate so unethically then where should we go . Kindly loook into this complain and take action againstth store

Hi, With severe disappointment related to the service provided and with gross indifference to the multiple requests and emails i have written to you i would like to inform you that the issue i have reported with request id [protected] has neither resolved nor addressed.It would take very minimal effort for me to take this issue to social media or it to the consumer court, before that i would like to try one last time to get the issue resolved from SAMSUNG itself.Samsung being a premier brand in india with many hardware products in the market should be responsible for its products and violating people's trust this way would only backfires and there would be no time SAMSUNG would be butt of people jokes and no one would go for the product.I am attaching here all the documents i have, related to my earlier requests and issues reported for the malafide hardware product i was given.I am hoping this would be last time i need to write to SAMSUNG or else the fight would go on through legal courts and also onto social media. final level Escalations HI Actually today your Samsung engineer called for me, take your handset.Now i am collect to my handset since at 1.45PM, after using the handset day time working fine.Today evening 8.00pm exactly at time starting beep sound it's 3 time getting beep sound between the time interval 8.00pm to 8.30 pm & 8.30 to 9.00pm so still continuing. i told you member time it' getting beep sound repeat. Hi, Please Replace my handset asap ..I purchased one Samsung mobile some problem is Occurred i went service center and keep it my mobile for the last one month today only i Received today my mobile but same problem will continue still working condition also bad compare to previous days so friends be aware of Samsung all mobiles... Suresh

Hi, Have a major complain on the Samsung Galaxy A3. Bought the phone two weeks ago from a genuine network provider. The phone initially was showing at times a shaky screen display. At some point the phone gave a blue skin and upon switching of the phone resumed normal. However today not even a month. the phone blacked out completely. What could have happened. Concerned. is it a manufacturers major defect on the A3 or A series.

Permanent A/c. No.[protected] favg:P.B.V.VIJAYA KUMAR. Top Load washing machine model WA62H4200HB(S.No.031Y5PBF500562L)was purchased by me on[protected]. But it is not working properly ie., rinsing, spinning and drying work is not performing by the machine and again and again washing. The matter has been referred to your company by phone on 2nd March and 4th March 2015. Your technical people make some suggestions to solve the problem. We have tried our level best but it is not rectified.Hence I request you to kindly arrange to solve the problem. Thanking you, P.B.V.VIJAYA KUMAR

I have purchased note three in Kolhapur S S Communications. The ring volume of the phone gets automatically low. It was realized in first few days. Wend to the dealer who said that the software needs up gradation. In spite of that it could not be rectified. Now the dealer says they will request company to change the board. They are not ready to exchange faulty piece though they accept that the piece is faulty.

Dear Sir About 15 days'' back on the WOMEN''s Day i bought the above phone at BAJAJ Electronics, Forum Mall, Hyderabad spending Rs. 9500. We have inserted dual sim cards and started using. The voice was breaking. The connection was not happening. It was terribly frustrating to tell the other party that the voice is not reachable and sound is disjointed. We tried to speak to different parties with different network connections. Every time it was happening We took the phone to the dealer he pretended to have repaired it for a while said everything is ok. we tested it there, voice break was not happening Brought it back to home again the same problem. What should we do? and if this is happening to the new phone, i cannot imagine what would happen to the older versions A brand new phone giving trouble, i cannot imagine and that too of a brand like Samsung Please replace it with a new one or else i am compelled to take the issue to the consumer court and post the complaint to all and sundry in India. Please do no treat this as an empty threat i have fought many consumer related battles like this in my life time and i am not going to take rest unless the issue is resolved to my satisfaction [protected]@gmail.com [protected]@ibsindia.org VSP RAO, DEAN, ICFAI UNIVERSITY, HYDERABAD [protected]

I I registered a complain on 30/03/2015 but after 09 days problem is not short out. I and my all friends who use samsung product very sad for this type of poor service of samsung company and we will advice all our related people not purchase samsung product. I CONTANCED FOUR TIMES THE HEAD OFFICE OF SERVICE CENTRED THE CALL CENTRE PERSON CONFIRMED ME THAT I LOADGE URGENT COMPLAIN BUT NO ACTION TAKEN NOW.

I felt very much bad after purchased a note 10. 1" .There was a display problem from the 3rd day of purchase and even after reporting with Prof there was no action from the service centre.its nearly a long period after filing case in the consumer court nagarcoil.

We are DIVYA and ANU (ENGG STUDENTS) daughters of T.GANAPATHI (working in Royal Enfield in marketing service department for past thirty years). This is to inform you that we purchased a Samsung television in the sathya retail store, Madipakkam before 15 months (DATE: 13/10/2013) and now we got an issue of display problem in the television. PURCHASE DETAILS: DATE OF PURCHASE: 13/10/13 INVOICE NUMBER: CH10-13/[protected]. TOTAL COST: 61, 900 We are now greatly disappointed that within 15 months we got a serious problem in the display panel.we registered the complaint and the service engineer from SAMSUNG has found the issue and gave estimation of the defected part for RS 22, 033/- .We are not ready to spend this amount. The product worth RS-61, 900 will be valid only for 15 months..?? We finished our EMI by the last month in SRIRAM FINANCE they didn’t return even the cheque (ICICI CHEQUE NO: 208874 TO 208877= 4 BLANK CHEQUE). My father bought the television by our pressure ups continuously so he has to take up a loan with Shiram finance due this manufacturing issues we are getting misunderstanding among family. At least we would have invest this money in Gold as it will be a permanent assets and its value for long period. As all our family members are working we didn’t even find time to use the television properly and there are no children’s in our home to handle the television roughly or damage it physically. Moreover our television is supported with the reputed stabilizer to support the power fluctuation without all these problem the product got the defect is the issue with the quality???? Or the particular product delivered to us???? We have done the survey of 3 months before buying the television and done many comparisons with the dealers and their service with the product and last found the Samsung product thought of it is good quality but we got disappointed about this manufacturing defect. We already used Samsung television for Ten years and also bought new washing machine recently (top load (FATL) WA85BWMEH/XTL) in Vijay electronics (D/S- 4/01/14, INVOICE NUMBER: VEL/SI/3377) and all our mobiles are Samsung Product only. Past 15 year we are using Samsung brand. We currently using Kalaingar television (supplied by Government of Tamil Nadu) Past 7 year it is working in good condition and still we are using the same. We spend hardened money of Rs 61, 900 for just 17months usage is this fair from your side????? So request you to take back the Product and return us our money with interest.

Hi I bought a sealed Note 4 N910C from a reliable seller without warranty. It’s made in Vietnam. I unsealed it myself and It was ok when I unsealed it until I tried to install “go backup” from Samsung site. After installation it got restart continual and finally it stuck in stage of loading Samsung logo. Now I showed it to a reliable serviceman and he said that it is damaged and also it doesnt answer to flash and must be opened to find the issue. What can I do? sincerelly miss Musavi [protected]@gmail.com [protected]

I bought a TV SAMSUNG 40H6400ARLX for Rs. 65500 with the help of BAJAJ FINANCE at February 02, 2015 but samsung service center (vallabh nagar indore) boy install wall mount in improper way due to this my TV damaged at March 23, 2015, now they want full charges from me apart from this they are not entertaining my complaint. Please help me.

Hi, My name is Abhishek Srivastava, i have purcahsed double door Samsung refridgerator 3 years back, all od sudden it stopped cooling so I contacted sumsung customer care service, they gave me a ref noi and told me that negineer will visit shortly but is more than a week now but nobody had even called me once what to say about visist, I am sending this mail after really getting frustrated from Samsung customer care service, Called your customer care service more than 10 times but no body is responding, I have not received even a single call in spite of call back requested for more than 3 times, it seems that after sale service of samsung product is zero Regards Abhishek

My husband and I bought a Samsung Twin Cool refrigerator at Sears in October 2014. We were thrilled with it--the roomiest refrigerator we have ever had--easy to access things--a good design. Then the odor became more and more noticeable. I thought it was "newness" and would go away. It got worse. I finally did the whole baking powder scouring of every surface, but the chemical odor remains. If I leave the refrigerator doors open (as I did while cleaning), the odor lessens, but it builds up again once the door are kept closed for a time. After reading the other posts, I can see that there is a problem with something in the refrigerator: the plastics used, the coatings, something. How can Samsung and Sears and other retailers get away with selling a product that may be a health hazard to the entire family? Has anybody filed a class action suit yet? Has anybody had scientific testing done? We are desperate. We can't afford to toss this refrigerator and get a new one. I would if I could. We are in our 70s, and this was a major, major purchase...made only after our previous Kenmore gave out after "only" ten years. We used to keep refrigerators for 15 or 20 years.

I have bought a Samsung Galaxy Tab S 10.5 some months ago. After sale, from the Samsung Store, I ve been utterly ignored when I requested for support in services. The main Samsung Service official there have even misguided me a lot during my visits there. My Tab S is not having Battery back up as guaranteed when purchased. During the last Onam, there was lucky draw, which was denied by the service personnel. Even after when the Tab was performing so poor, I have gone through online customer care support and from there too no satisfactory approach and they suggested some service centres all over Kerala. And when gone to Kozhikode (Calicut), the service providers told me to keep the Tab in their custody and that was a difficult one as I have been keeping many official functioning through the system. Even now, it is very bad situation without adequate battery back up and low level charging process. I am approaching Consumer Reddressal Forum immediately after this. Abdul Nasar B [protected]

I have purchased a Samung s4 GT-I9500 original battery on[protected] from samsung smart cafe at sion, koliwada east, mumbai and started using the battery on[protected]. Within a month o[censored]sing the new original battery I was changing my memory card and noticed a dent on my new battery. For replacing my new battery I went to the service centre located at sion and they state that it is a physical damage. But my phone has no such markings, my back panel is also perfect n I use a heard durable cover. There are no signs of damage on my phone then how can a dent come to the new battery. The Sion service centre denies to replace the battery and they say if samsung mails you or writes you for replacement then only they will replace. So I please request you for a mail regarding the replacement of my battery. I have attached the photos of the battery and the bill. I am innocent at my side and I hope I get my battery replaced because it is not a physical damage as my phone shows no signs or marks of damage. Ankit Chheda [protected] www.[protected]@gmail.com

I bought Samsung Galaxy E5 on 23-March-2015 from Samsung estore & started using it from 30-March-2015. I bought phone during an offer period, under which I was supposed to get Rs.400 Paytm Cash for next 6 months. This is 5-April-2015 and I have not received any promotional code. I asked Samsung & Paytm both regarding this issue but non of them is ready to take responsibility and resolve my issue. Feeling like cheated...

My complaint no. Is [protected]. Complaint no. Or Docket no.[protected] regarding your samsung Ac to NATIONALCONSUMERHELPLINE.CO.IN. Either change my Ac or refund my money. Worst samsung AC and your service. please dont purchase samsung AC. Your reply is still awaited.

hi I need the bottom door or big door of my double door refrigerator to be replaced in next 24 hours. Model no MW 73BD-B/XTL. Serial no 75077MRZ02D000. You may please consider this very important and replace immediately Saraswathi [protected] [protected]