Samsung India Complaints & Reviews

Sir i got a mail from(ukprize.[protected]@gmail.com)that my gsm no [protected] wins a prize from samsung company uk an amount of £450, 000, 000gbp means rs.2crore 95lacs. Location of the office is Samsung electronic company House 1000, hills wood drive chertsey Surrey KT16 ops [protected] Event manager dr.ferguson andrew Dr.jerry martins United kingdom Email-ukprize.[protected]@hotmail.com Telephone- [protected] The diplomat officer who came to give my prize named paul collins([protected]@hotmail.com)his diplomat id no was[protected]kh Below are my details Amit kumar sethy Mob no-[protected] Email-sethyamitkumar.[protected]@gmail.com Age-21 Sex-male Occupation-student Address-berhampur, ganjam, orissa, india pin-760010 Sir please send some information to my email id because i have already paid 18, 700 rs for indian custom department.now they asking me to pay 49, 999rs for transfer of my money into my acconut and i got also a mail from rbi india(rbi.[protected]@underpaid.co.in)

Order no. : - 241-R3MO3-15SO 4 Invoice No.:- 241-R3M03-15S1 38 Dtd.07.03.2015 Machine Model no. :- SAMSUNG WM WA62H4200HB Purchased from :- Vijay Sales, R-3 Mall, 2nd Floor, Opp. Manav mandir, DriveIn road, Memnagar, Ahmedabad. Machine delivered on :- 08.03.2015 Machine demo given by Samsung : 10.03.2015 Machine Problem :- White marks are remaining on Cloth after washing (snapsattached below) from FIRST WASH. - Shown the same to Service engineer on10.03.2015 who came for demo. - Again referred to same to Serviceengineer after 3 days as problem were not solved. - Finally, Demo service engineerinstructed to launch the customer complaint. - Contacted VIJAY SALES and Informedproblem. Below Customer complaints Request arebooked since Purchase Date : - · Complaint request ref. no.[protected] Dated 18.03.2015 Complaint closed without attending. · Complaint request ref. no.[protected] Dated 17.03.2015, Complaint closed without attending. · Contacted Customer care Manager, VIJAY SALES Mr. Bhavesh M Chaudhary (m: [protected]) personally along withCloth and shown problem of white mark on cloth to him on Dtd. 21.03.2015. Hehas again booked complaint. · Complaint request ref. no.[protected] Dated 21.03.2015, Request attended by : Mr. ChandrakantPatel from SAMSUNG, Mobile no. [protected], Status : Cloths were washed as perhis advice but problem not solved. Informed him again after 4 days trail. Noresult. Mr. Mayur (m: [protected]) fromSAMSUNG contacted on 28.03.2015 and informed that he wish to come and check. Whilecalling him back in evening for asking him to come at home, He has givenirresponsible response. PROBLEM IS FACED ON DAILY BASIS. M/S VIJAY SALES AND SAMSUNG SERVICECENTER NOT RESPONDING PROPERLY, NEITHER GIVING MACHINE REPLACEMENT, NORRESOLVING PROBLEM. PLEASE RESOLVE PROBLEM ON SOS BASIS. Regards, Anand bhatt M: [protected]

Sir my name is navdeep singh manhas from pathankot i buy my new samsung phone model no 9060 i buy this phone on dated 10-3-15 its display auto works when i use this samsung product and i go to costumer care office on 13-3-15 and then i will demand for DEO certificate (DEO CERTIFICATE IS THE CERTIFICATE WHICH IS AUTHORISED FOR THOSE COSTUME WHOSE PRODUCT IS NEW AND DEO IS VALID FOR 10-12 DAYS FOR ANY PROBLEM OF THE PHOHE OR MANUFACTURING DEFAULT IF THE PRODUCT IS BUY WITH IN 10-12 DAYS DEO IS THE CERTIFICATE FOR TOTALY CANGE OF THE PRODUCT ) and then the approval will be done and they gave me DEO certificate and authorised he to buy a new cellphone of same model from your same retailer and when i buy my new model with authority of DEO certificate the retailer give me new phone of same model from new box and same problem will happen the display autoworks again and previous time i will lost my all the data and now today on 28-3-15 i will buy my second phn tomorrow will be sunday so on 30 -3-15 i will again go to the samsung care for same manufacturing faults and the lots of round to the samsung care to home and home to samsung care . And i will give u both of the bills latest and the copy of old one because the original bill they took from be so i have a copy of old bill and latest copy of new bill thnq.

I lost my above cell phone on 22.03.2015, Kaman, Bharatpur Rajashan, India. Sir I request you to block my phone or Sim plz give me Suggession plz call me about this Suggession to my alt phone no. Or email lMEI No. [protected] and [protected] My alt. No. +91 [protected] My email id: [protected]@gmail.com Plz help me

RESPECTED SIR. I, M PURCHESE NEW SAMSUNG GALAXY E 700.MOBILE ON DATED 03/03/2015. AFTER 10 DAYS ON 15/03/2015. I FOUND THAT MOBILE IS SWICH OFF AUTOMATICALLY.BLOOK. AND NEVER ON WHOLE DAY.AFTER THIS ill DISCUSS WITH SAMSUNG SALES PERSON REGARDING PROBLEM AND REPLACE FOR IT. BECAUSE OF NEW MOBILE. BUT FROM SAMSUNG SERVICE CENTER THAY TOLD ME THAY ARE ANABLE TO REPLACED AND SERVICE. EVEN IM 4 TO 5 TIMES VISIT AT SERVICE CENTER. SO, THAT SIR AFTER THIS IM STILL NOT GETTING ANY SUCH RESPONCE FROM COMPANY SIDE. TILL DATE. EVEN SIR IM FEEL UN COMFERTABLE RIGHTNOW. SO SIR PLEASE CO-OPRATE ME FOR REPLACMENT.IM HIGHLY OBLIESD TO U... WITH REGARDS... SHAH FAISAL KAHN MOB.[protected], [protected] [protected]@rediffmail.com

I have purchased samsung refrigerator model no. RR21J2725VL SL NO. 0A1Z4ZAFC00332 ON 05 MAR 2015. While installation by samsung demo representative it was found base plate of refrigerator has manufacturing defect.Fault reported to customer care vide fault no [protected] (twice on same refrence no).Repersentative of samsung visited to home for fault, but he is unable to rectify the fault due to non availability of spare with him . He ensure me that he will visit soon .But till date he has not visited. When I query with customer care representative he told me you have to pay for changing of base plate and your complain is closed. I appeal in this forum pls solve my problem.My refrigerator is under warranty period. My mobile no. is [protected].This mobile no is registered with samsung company.

I have ordered a Samsung RR19J2414SA/TL 192 L Single Door Refrigerator from Kohinoor Televideo PVT. LTD. Haji Habib Buiding, opp.Date of Order:[protected].Promised Delivery Date:[protected].Order First Arivel:[protected].At first when the order arrived when the refrigerator was first removed from the box the fridge legs were not on level so it was wobble means (one legs was big and other was small and it was non adjustable) to the delivery guy call the samsung authority for quick solution but no one picked up the call as a result that delivery took the product away and assured us that we will receive a new non-defective product.The next delivery was on[protected]and this time they bought the same fridge the defective one thereby adjusting it by cutting one leg the cut was looking like that delivery guy on had cut the leg and bought it again so we called the persons from to Kohinoor Name: Dhiraj addressing the same issue and the delivery boy took it back again again the delivered me the same fridge with cut leg today dated[protected]and the same story repeats Don't I have a right to receive a defect free product and the replacement for the defective product

I have purchased samsung galaxy grand neo plus from M/s Matta's mobile world, dehradun on 23.03.2015 at Rs.10200 which was found defective so i went to the shop next for replacement for which the dealer told me to bring a letter i.e. Dead on arrival certificate(DOA) from samsung service centre and it will be replaced as soon as i bring it. So i went to service centre and told my problem, they told me that it will be given after 2 days. after 2 days i received the DOA from ser. centre and gave it to the dealer. now the dealer is telling that it will be take 7-10 days more though earlier he said that he will give it if i bring the DOA. i have confirmed it from the customer care of samsung that if DOA is issued phone should be replaced at same time. I am being unnecessarily harassed by this dealer.I have gone to the dealer 3 times and service centre 2 times and also called several times to the customer care and dealer which is effecting me financially. Due to this me and my family is suffering physical strain and mental agony.

respected sir i, yogesh parmar have purchased ac on 07/04/2014.company is providing two free service to custumers.from last one month i was calling to samsung for my free service they are taking request but no service engineer is coming for providing free service for ac at our home.they are not providing propoer response for our call.service engineer also not receiving call from last one month my warrany date is going to expire on 07/04/2014.as company is not providing free service as per their rules. still i have not receive any free service from samsung for my ac.so samsung is cheating with custumers for providing free service in warranty period. so i want my free service. and take necessary action against samsung for cheating with costumers. samsung reference number:CDB[protected] MOBILE:[protected]

I Have Purchased New SAMSUNG Z1 Mobile Screen Touch Phone On 08.03.2015. With TIZEN Software. There is an Issue of Phone Disconnect in 10 to 15 Minute & Mobile Hang Problem. No New Software Run on this Mobile. Please Check & Replace With New Mobile. OR Refund the Money. Regards Sanjay Pal Mobile No [protected]. Email: sanjay.[protected]@rptechindia.com

Sir, I have been using your variety of products for last more than 15 years. Recently the Bottle Tray for above Refrigerator has broken by my servant. Now, I want to purchase a new one. I have enquired at your local service centre and also in the local market. But I am sorry to write that its not available any ware. I am in a fix now and worried that how my fridge will be serving my family. I request you to please provide me the bottle tray against payment. You may send it by courier also. The payment can be made through Internet Banking or you decide the way. Further, I would like to mention here the number engraved on the Tray. It is[protected] GPPS GUARD FRE LOW BW-1. Please help me and arrange to supply the required item. Thanking you and with Regards. Yours Sincerely Er. P. Dharmawat Flat No. D-1, Shree Stambh Apptt. 320, Ambamata Scheme, Udaipur - 313 004 Mobile no. [protected] Email: [protected]@yahoo.com

My Samsung Galaxy s duos model no.GT-S-7562 UWAINU & IMEI NO.359164/05/435789/3 & 359165/05/435789/0 was misplaced on 27.03.2015. Hence I request you to kindly linkup track record on my present used mobile No.[protected] & [protected] (R) to trace out my mobile. Thanking you, PYDI SATYA RAO # 9-10-8, Sivajipalem, Visakhapatnam-A.P.India. e-mail: [protected]@yahoo.co.in

I have been a very loyal customer of Samsung for the past 4 years however I am now completely frustrated with the company and its policy towards buyers of it so called 'premium' products. Background: I have purchased a Samsung Galaxy Note 4 (SM-N910G) on the date of release in Mumbai, India for the marked price of Rs. 58, 500. My Expectation from this purchase: 1. A top of the line mobile and internet experience that Samsung claims to provide from its top end (flagship) phones. 2. Timely software updates 3. Availability of accessories (especially the ones made by Samsung) 4. Gear VR (one of the main reason that I purchased this phone) over iPhone What I got: 1. A very average experience. The phone lags at times and requires multiple re-sets and even one factory format (till date) 2. Lollipop update (IT HAS BEEN 6 MONTHS and even the Galaxy S4 has got the update but no sign of this update for Note 4 in India. This has completely spoiled the experience of having a top end phone) 3. The S VIEW COVER IN BLACK. I have been searching in all stores (including Samsung experience centres) and it is NOT AVAILABLE at all. The manager has told me that Samsung has stopped stock of this. NOT ACCEPTABLE ! 4. GALAXY VR. No sign of it in INDIA and NO UPDATES on release date. This is to formally put to record my frustrations with the approach that Samsung has taken towards its customers. You have moved me from a loyal customer to someone who would NEVER RECOMMEND SAMSUNG to any one ever again ! Regards, Huzaifa +91 [protected]

Dear Sir/Mam I gaurav. a citizen of Bahadurgarh Haryana, writing this letter to inform you that my phone samsung galaxy grand 2 had not been work properly, so we went to the customer service centre in Bahadurgarh JVM Enterprise najafgarh road near bus stand bahadurgarh haryana 124507, they said that the mother board is not working, as i given them on 23rd march 2015 they told us to come after 24 hour But after 5 days the mobile phone still in service center because they said the mother boards are not in stock, we request you to please take a legal action against them Regards Gaurav Kumar [protected]

Dear Sir, My wife Manisha Shah has purchased Galaxy Core Prime mobile on 1.3.15 thro Mobile Store. There was severe problem of Touch screen and Voice was continuously dropped down. Hence, handset was surrendered to your Service Centre, Mishri Communication, Devnandan Mall, Ashram Road, Ahmedabad. They have found the problem and DOA (replacement approval) was issued on same day late evening. Handset was replaced by dealer against DOA on 8.3.15 and the same was also activated on the same day. But dealer has issued Bill of dt.11.3.15. Again Voice dropping problem was faced in new handset also and handset was handed over to your service centre on 14.3.15. After checking fault, Service Centre has agreed problem and they have sent request to company for issuance of DOA on 17.3.15. But the same is rejected by Samsung by stating that SIM was activated before the date of purchase. Also Saunsung has argued that Two invoices has been generated by dealer. It is to be noted invoice was issued by Dealer on 11.3.15 only but separate invoice of SIM activation date (8.3.15) was also furnished by dealer as per special request made by Samsung service centre. It is to be noted that dealer has informed that there is some backend process against DOA made on 7.3.15 and only after that process Bill of dt.11.3.15 could be produced. As being customer, we don’t have any role in DOA, DOP or bill generation. Hence, I am not at any fault. In-fact, Dealer has also submitted clarification Certificate to Samsung for delayed Invoice generation. As More than 12 days have been passed but company is not issuing replacemen letter. Company is even not returning my exising handset. Inspite of doing repeated request neigther comany nor his service centre is replying. I have mentally harassed a lot by M/s. Samsung. kindly intervene and arrange replacement approval at the earliest. Thanks. KUNAL SHAH (Husband of Manisha Shah)

Dear sir. This is to inform you that i was parchese a samsung mobile core2 on 18/12/2014. But till date my hand set is not ok. so many time i was visited at your sirvive senter for repairing. some time auto on-off probulem and camera faild issue. last 25 feb my mobile on service center at Etah.U.P. today i pick my mobile set after one month. but in two hours i am facing same issue. So my request Please halp me. and i want refund. Regards Sanyam.Etah(Uttar Pradesh)[protected] Job sheet no.[protected]

Mere paas samsung e7 mobilehai or me jhalrapatan( Rj )se hu mobile display damege hone ki vajas se maine sunvaliya enterprise Jhalawar me mobile repair karwaya tha waha mujse payment bhi full leliya or mera mobile side panel pura damage kardiya hai me pareshan hu koi sunwai nahi ki ja rahi hai plsssd meri help kijiye

Dear Sir, I have purchase samsung smart tv in 23 FEB 2015 from Bihari Enterprizes, sardarpura, Udaipur, Rajasthan. After one month no company executive comes for installation of TV. From:- Mahindra kumar ameta Udaipur Mob:- [protected] [protected]

मैंने एक सैमसंग मोबाइल इ -5 15.3.2015 को ख़रीदा था जो की पहले दिन से डिफेक्टिव था जिसमे कॉल सुनने वाले को प्रॉब्लम आती थी मैंने पहले तो नेट वर्क की प्रॉब्लम समझा क्यों की मेरा हैंडसेट ब्रांड नई था पर जब कुछ कॉल रिसीव करने वालो ने लगातार आवाज में खराबी बताई तो में आउटलेट पर गया और उन्हें बताया तो उन्होंने सर्विस सेंटर जाने के लिए कहा सर्विस सेंटर वालो ने मेरा फ़ोन 23.3.2015 से अपने पास जमा कर रखा है न ही मुझे नया सेट दे रहे है ना ही आज तक 27.3.2015 तक मुझे सेट सही करके दिया च्यूंकि मेरा सेट में मैन्युफैक्चरिंग डिफेक्ट है और मुझे सेट लिए सिर्फ 7-8 दिन ही हुआ है फिर भी कंपनी उसे रिप्लेस नहीं कर रही है क्या इतनी बड़ी कंपनी का यही मोरल है आज 5 दिन से मै बिना सेट के दुखी हो रहा हु और कंपनी के सीनियर्स के कोई असर ही नहीं पड़ रहा है उन्होंने तो प्रेस्टीज इशू बना रखा है की हम रिपेयर करके ही देंगे रिप्लेस नहीं करेंगे चाहे आप कितने ही परेशान हो रहे हो

I have earlier submitted the problem. After observation, I am again submitting the problem of MTNL sim in Samsung Galaxy Duos GT 7582. Most frequently, a message while dialing used to receive not registered on network. After restarting, problem gets resolved. Some times the problem was also notices with Vidafone post paid sim. People used to call on both sim, last Sunday, no call has been received. I have also put the sim on general mobile set but such problem was not observed. Please do the needful as this set was purchased in June, 2014. I reported thrice to your service centre but problem has not been solved.