Samsung India Complaints & Reviews

Dear SIr, I have purchased the above mentioned mobile from your Authorised outlet (SSK Retailers Pvt ltd, Korum Mall, Thane) on 23.12.2014 vide Bill No. S14/3461. We have observed that mobile getting hang or automatically switched off. I am not at all satisfied with the mobile phone and request to replace the set at the earliest. I am looking forward to receive your favouarable reply. Regards, Sandip Phadke [protected]

Dear Sir/Madam, We have bought a Samsung A/C during May 2012 Model No : AS125BBFNSTL 5star . During last few months, cooling functionality is failed in the A/C. Hence we have raised a complaint on 04th March 2015 (Complaint no [protected]) with regards to a problem in my Samsung AC. An engineer is visited to my residence on the next day (05th of March 2015) and identified there is a Gas Leakage and he left stating he will sending some service centre person to fix the issue. After that, several times i called customer care helpline no [protected] and requested them to take action on my complaint, but no proper response is received and the issue is still not fixed. When i called helpline they are providing some offers for Gas Filling, but service center person told me there are no offers. Finally no one resolved my complaint. So i would like to complaint about the Service delivery failures of Samsung company. Kindly take necessary action on Samsung Regards Bharath Kumar S Hand Phone : [protected]

my phone name is samsung G900H S5 (WHITE), IMEI NO:- [protected],
THE phone is countinusely hanging and its beeing auto on off, the phone was purchase on 22/5/2014, the phone was having soo much problem, so we have given it to the service center on 28/8/2014 the receipt no :- [protected], then also the phone was not working properly so we have again given to service center on 30/10/2014 the receipt no :- [protected], then also the phone was not working properly 3rd time we have given on date 28/11/2014 recipt no :- [protected], 4th time on date 8/12/2014 recipt no :- [protected], 5th time on date 27/2/2015 recipt no :- [protected], , , , total we have given the phone to service center 5 times, then also the problem is not solves, , plz replace our pice other wise we have to complain to consumer court ...we want the reply within 24 hours its an last warning ... name :- dharmendra sharma, , , mobile number:- [protected], ,
from:- bhavnagar gujarat ...

I spoke to Swati yesterday and she confirmed to me that I will receive a call back within 4 hours ( Ref No: [protected]). I haven''t received one. It proves that there is no value for a customer SAMSUNG has. It is just cheating people by proving wrong information. I have a Tab which is still under warranty and on top of that an extended warranty aswell and was told that everything will be covered which is not true.
At the time of purchase sale matters more than what customer should know. I came to know that there is different warranty periods applicable to the products which are parts of the same product and are no use without each other.
Request you to make things clear at the point of sale. I have left my phone with M/S Telenet services Bill No: [protected]. I was told there is a problem with the connected and latter told me that the data cable is also not responding properly. It was happening from the beginning itself. My only concern is that why wrong information is provided at the point of sale. My Invoice date is 05/ April 2014 and also extended warranty for which I paid Rs 649/-. What is the fun of paying if there is no support from SAMSUNG.
I am sorry this is leading to mistrust.

Dear Sir, I have purchased one laser printer from the company. When person came for installation I was told very clearly that my toner will last for an year or 1500 pages whichever is earlier. Now with 256 impressions I am run out of my black toner. I called customer care of samsung company, response was " It is just a new product to the market and I have have to buy original samsung toner !". I have paid around 34, 000 to the product and it is not functioning to my satisfaction. Kindly do the needful. Bill and report is attached.

good day i bought a refrigerator at makro in nelspruit mpumalanga in september 2012 i have only enjoyed the courtesy of having that fridge for only six moths and after that it started giving me problems it was forever trapping my electricity i have logged three times of my calls to your head office and they normally sent technicians to come and have a look at it but apparantely the problem it still persisting and i told the technicians that i need a new fridge because that have fixed for several times and i am no longer trusting it or either interested but they refuse to write a report about it in order for me to get another refrigerator and this thing is spoiling my food everytime and again i am going to take this matter further because this problem was supposed to be dealt with long time ago and they decided to fix there and there knowing exactly that my warranty will be finished in two years time.

Hi, With severe disappointment related to the service provided and with gross indifference to the multiple requests and emails i have written to you i would like to inform you that the issue i have reported with request id [protected] has neither resolved nor addressed.It would take very minimal effort for me to take this issue to social media or it to the consumer court, before that i would like to try one last time to get the issue resolved from SAMSUNG itself. Samsung being a premier brand in india with many hardware products in the market should be responsible for its products and violating people's trust this way would only backfires and there would be no time SAMSUNG would be butt of people jokes and no one would go for the product. .I am attaching here all the documents i have, related to my earlier requests and issues reported for the malafide hardware product i was given.I am hoping this would be last time i need to write to SAMSUNG or else the fight would go on through legal courts and also onto social media. Regards Suresh

We bought a new double door Samsung refrigerator on the 24th of Feb 2015 ( model no. RT27JARYESA). We observed that the freezer kept accumulating water droplets on the roof and this was forming frost. We called customer service on the 10th of March explaining the issue. To which they suggested that we reduce the freezer setting since apparently our freezer was being over efficient (!!). We were asked to keep the setting changed for 9 hrs and then bring it back to the 'optimum' setting. On doing this, the refrigerator stopped cooling altogether. We again called customer service on the 11th of march. To which they responded that a technician would be sent immediately. Obviously that did not happen. With the food rotting away and our persistent calls on the 12th and the 13th. The technician finally came on 13th evening (Note: He was unwilling to come that day and only came after a no. of phone calls from our end). He checked the freezer and said that the gasket was faulty and had to be replaced. He said that a replacement could only be done on 16th of March (monday), since the spare part has to be ordered from Noida. I am typing this complaint after having spoken to the customer service, the technician and the store supervisor (Ms Sucha) Chennai, who, as of today the 16th of March (monday) still fail to tell us when our issue will be resolved! Considering that the Fridge sold to us was itself Faulty (and it barely a month old), we should ideally be getting a replacement for the entire fridge and not just the Gasket! I shudder to think what will happen if the issue is not resolved by replacing the gasket, whenever that arrives! We have always relied on Samsung for all our household appliances but now we are thoroughly disappointed. We want this issue resolved as soon as possible and never again is it going to be Samsung for us with such shoddy after sales service!

I AM A DEALER IN COIMBATORE. I RECENTLY SOLD A MULTI FUNCTION PRINTER MODEL SCX-3401 . THE PRODUCT IS IN WARRANTY PERIOD. THE PRINTER HAS THE FOLLOWING PROBLEMS : 1. PAPER JAM OFTEN - SOME TECHNICAL PROBLEM IN MACHINE - SOLVED 2. VERY LIGHT PRINTING - YOUR TECHNICAL PERSON CAME AND SUGGESTED TO CHANGE THE TONER WHICH DOES NOT COVERS UNDER WARRANTY. Customer not willing to buy a toner which cost approx.Rs.3000 .Happened during the 7th month from date of purchase. Now the printer is lying in my office or I have to bear the cost of toner. Whereas HP Printers - trouble free running and low maintenance. Hesitating to suggest samsung printers to my customers, Very sorry. email : [protected]@gmail.com

Hello Team, I did purchased Samsung LED TV in the month on May-June 2014, but am not at all happy with the product and the service provided by the company. This is second complaint within a year of purchase. Nov 2014 In the month of Nov all of sudden while watching LED screen crashed, I have to call customer care call center but even they failed to resolved my issue even after providing necessary information and issue faced. After 2 days engineer visited my place and examined the issue and informed us about display crashed.Next day engineer replaced the display and issue was resolved, . Since my system was in warranty and hence was not charged but such kind of quality products are not expected from Samsung brand. March 2015 Day 1 : Again faced the same issue in the month of March 2015 (within 4 month), Again engineer visited my place informed that one of the part got destroyed and need to replaced that. Day 2 : No Action taken. Day 3 : After chasing on the issue, I was informed that order has been placed for that part as it was not available with the service center and will be resolved next day. Day 4 : Engineer visited my place with new part but after replacing with old part engineer realised that new part is faulty part and need to replace order again. Day 5 : No action take Day 6 : Chased at service center for new part and resolve the issue, I was inform end that if the part is available then issue will be resolved. Day 7 : Engineer visited my place but with only 1 part but still missing with other part. Day 8 : engineer visited my place with second part but not he says there is issue with display and need to be replaced which will again take 2 days. Concerns: 1) This is my second issue within year, is such kind of quality provided by the company Samsung "The Brand" 2) Since my display was replaced in the month of Nov 2014 and again display crashed in month of March (4 month) this really raises the questions of Quality Check and Approvals on products. 3) Even after 10 days my issue is not resolved (Including weekends). 4) Engineer dont have complete knowledge and about the issue. 5) How will company assurance customer as new part will work fine and will not have any issue going forward considering my 1 year warranty will complete soon. Complaint Number : [protected]

मेने सैमसंग GT I8552 QUATTRO MEI [protected] मेने 18 दिसम्बर 2014 को surpluss.in in से खरीदा था order id[protected] खरीदने के 10 दिन बाद hanging networking Problem 15 दिन बाद तेयार हो कर आया था 28/2/2015 फिर ख़राब हो गया था switch off होगया था और मेरे को job sheet number नाहे दिया 16 दिन हो गए हे सर्विस सेन्टर जोधपुर राजस्थान nehal techno services mobile number[protected] meneger con [protected] devendra को मेने फ़ोन किया तो उसने कहा आप अपना फ़ोन वापस ले जाओ हम सही नहीं करेगे मेने Samsung Toll Free Number पर बात की[protected] उन्होने customer id [protected] दी और उनका भी सही जबाब नहीं आया सर या तो इसका इलाज बताईये वरना मेरे को कन्जूमर कोर्ट जाना padega पड़ेगा

Yesterday I received my product docket number UNIPAYP1508693. The product is not the same as ordered. This product (Mobile of Samsung Galaxy Alpha) consists of dual sim while I have received the product consists of single sim. I request you to go into the matter and let me know the latest position at my mobile number [protected]. Regards.

A Samsung Mobile (Model GT-18262) purchased last year on[protected] is not performing for the Viber Video Calling. While making/receiving video call(s), black box with the camera indicator appears but no picuture of the person called/calling. The Customer Care centre at Karnal has failed to activate the facility. (Dr. A. P. Madan), Mobile: [protected].

i have given my samsung gt 18552 handset to your service center as the wi fi is not working properly and the there is no response from your service team when my handset will be delivered and the telecaller was giving very rash response they said that they will be delivering my handset by 14th evening and now they are not lifting the phone please try to deliver my handset as early as possible and job card number is 5609

I BUY SAMSUNG GALAXY S5 . AROUND 4 MONTH AGO. BUT AFTER SOME TIME PHONE IS OVER HEATING. FOR THIS SOLUTION I WENT CARE ANS SUBMIT MY PHONE TWICE.1) UPDATE SOWTWARE 2) CHANGE PCB. BUT STILL THE PROBLEM IS SAME . NOW I CALL ON SAMUNG ONLINE CARE THEY TELL TO AGAIN SUBMIT CELL ON CARE..BUT NOW I DONT WANT TO SUMBMIT MY CELL AGAIN AND AGAIN FOR 6 OR 7 DAYS MINIMUM ON CARE

I bought split Ac model no AR18HC3UXNB (1.5ton) on[protected] from Samsung (well known company). I just shifted to another address and i wanted to reinstall my Ac at my new address so i called SAMSUNG customer care. An engineer visited my house for this on 14-3-15. It was terrible experience with him because he was totally untrained engineer, doesn't no the ABC of installation. He UNNECESSARILY cut my copper pipe and wasted. what he did next was, he just cut the POWER plug wire and said it is not required because the whole function is of stabilizer not of power plug /switch and i will connect it directly. After whole installation was done now there s a leakage in some pipe and again deinstalltion...The whole process took 4-5 hours. He wasted my most valuable time and my hard earned money. I just want to file a complaint against SAMSUNG because they hire such an inexperienced staff to give trouble to their customers. Samsung is really a poor company making customers fool by hiring these kinds of persons. Other companies are far better . I will request to my friends and will definitely share my horrible experience on social site so that SAMSUNG can not make customers fool Waiting for justice to be done

Galaxy Grand2 it gets heating while charging and speaking. (Still its under warranty) I Murali Mohan, working as a journalist. I bought the gadget ten months back spends 21000/-. After i owned the gadget with in the three months bumper color has vanished on the top and bottom. Actually everybody knows it has good product. But its very bad people like me facing this kind of problems. Its snake and stick proverb. I can't sell it because the price has dropped below 15000/-. Please kindly do favour and resolve the issue. Kind Regards Murali Mohan [protected]

I bought a Samsung galaxy E7 on 28th Feb and from the second day there were some auto restart issues. I took it to the service centre people and they reinstalled the software twice and nothing changed. Finally they agreed it’s a problem and after talking to customer care they agreed for a replacement as well. The colour which I bought was blue which costs Rs 20900. The Samsung service people told that i[censored] want you can take black which costs around Rs 20200. The other option was to get the same blue handset serviced and it was told by Samsung manager that we would get it back within 3 days. It’s been a week now an after continuous calls they say that this might take about 25 days to 1 month more. The manager says they can’t do anything about it and if I could take back the phone if needed. Further, I called back customer care to get this issue resolved but nothing seems to happen. I haven't even used the phone for 2 days and it would be in the service centre for more than a month. My complaint number with Samsung is [protected] . The service centre I visited is in Chennai and the handset is still there at TVSE service centre, head office of Samsung service centre. Can you please help me to get a replacement of this handset for the same colour, BLUE? My contact number is [protected].

I bought this fridge on 12.04.14. From 22 Feb.2015 the ELCB gets tripped. I disconnected all the other gadgets from the power lines and verified. The tripping seems to be caused by the fridge. When the ELCB is set right the fridge works for about one hour and then trips again. Now the tripping takes place every one hour. I am unable to keep any food in it. I have registered the complaint at Digital Venu's Arcade from where I bought the appliance. I would like to know the cause and the remedy for it. I have used it from the day I bought.

I have given Samsung 40 inch LED TV for repair work dated 28/02/2015 Samsung Service Centre in Bangalor named Unique Service Soluations authorized Samsung Service Centre. The Complain number given by the Samsung Service Centre [protected]. The contact number given is :[protected] for the Service Centre. Till date (13/03/2015) is not repaired . The initial date for repair given was four working days. Whenever I call the contact number[protected] most of the times the phone is not picked. If ever it is picked, they always say they can't help since the LED repair component is supposed to come from Noida. I am getting frustrated daily calling and getting status from them.