Samsung India Complaints & Reviews

Sir, please refer to the complaint No [protected] dated at 17/01/2015 and remind date at 31/01/2015.I requested to withdraw my TV for thorough investigation so as to avoid similar type of fault occured two times in a year .I hope holeheartedly your good office will listen to my grivence sir .Expecting your favorable replay at your end .With regards

Sir, As per my earlier complaint, I had purchased refrigerator model no. RT36FARZASP on dated 20.02.2014 against invoice no B4404 from M/s Anand Electrical & Electronics 11 Vallabh nagar Kota -07. During use I noticed that after 50% pulling the veg. bucket became always derailed and infringed. Regarding this trouble I personally contact to vendor but no positive response has been given by him. Then after I lodged a written complaint ( compliant reference no [protected])on dated 10.01.2005 and as well as telephonic contact many times with local service centre. During investigation it was observed by Samsung representative Mr Pavan, that the inside breadth of refrigerator is more than required, To rectify this problem 02 liners (cap nut ) have been provided to maintain gap (customer service record copy enclosed ). Sir, this is a manufacturing defect, Infringement of bucket causes broken of both plastic locks provided in the front cover of bucket. In this regard I requested to replace the bucket but refused by him. As this is a manufacturing defect therefore I could claimed for a new refrigerator but I am requesting for bucket only Therefore I request you to kindly replace the bucket part no. DA61-08918A at an earliest. PRADEEP CHAWLA OPPOSITE NATRAJ CINEMA GATE NO 2 AMBER COLONY KOTA JN. RAJASTHAN MOB- [protected] email- [protected]@gmail.com

Dear Team, I have a Samsung smart phone and had purchased it on 21-Sept-13, the phone started giving me network issues since Aug 2014; i.e. In warranty, I took the phone to Samsung authorized service center on 13.9.2014 they returned me back my phone stating no issues in it! While collecting back my handset I had clearly written on the Samsung service slip that my issue is not resolved and the handset is returned back as it is. I had shown that the same sim card works perfect in another handset in there service center, still they were not ready to accept it, on this I escalated the issue to Samsung and Samsung kept me asking to visit the same place again and again... with Rubber stamp answers! On which I had written to them very clearly that if they are going to give me working handset I will go but not again for showing may handset and waste my time! On this till date they haven't reverted with solution.. I am always on tour due to project work and is force to buy another handset for my use and keeping the faulty handset of Samsung in my cupboard and hardly get time to keep follow ups for this on regular basis. Still ever since I am being following it up with the company "Samsung" they are least bothered to resolve my issue or give me another working handset! I have written more than Dozen Reminders but of no use... it is going to deaf ears!!! Now my phone is out of warranty and they don't even revert to my mails!!! Under this situation can the consumer forum help and guide me how to go further on this please? Thanks & Regards, MV

Dear Sir, I have samsung Note II N7100, purchased from Anmol Watches and Electronics (P) Ltd. SCo No. 1012-13, Sector- 22B Chandigarh on 10.12.2013 vide bill No. AW-33306 and IMEI no. [protected]/01. A few month ago problem of my phone battery draining very fast occurs and Samsung centre has resolved my problem by updating the software. Now same problem has been occurs, my battery seems that it will not work and drained very fast. You are requested to pls. replace the battery with new one. regards Raj Kumar Mehta [protected]

Dear sir i am mukesh kumar from dwarka sector 10 in new delhi last week my My mobile samsung galaxy grand 2 create prb like camera doesn't work properly I am visit near ramphal chowk in dwarka sector 7 your service centre for Repairing and he say ur mobile is out of warranty Date of purchase my handset[protected]

Samsung Power Bank is unable to charge my mobile battery. Fully charged Power bank became discharge after sometime. I purchased it from askmebazar on 30.1.2015 & my order number is AB962643. This Samsung Power Bank is 2600mah & My Mobile Battery is 2100mah. It is useless & unable to solve my purpose. So, please return back this useless material & refund my money back.

Respected Sir/Madam

Very fraud scheme offered by Samsung in which i had won blue tooth during DIWALI scheme on scratch card but not yet received my blue tooth asking and contacting several times to dealer from where i had purchased the phone, no positive reply came and every time same thing repeated that we will let u know or re mail us the copy o[censored]r bill and scratch card coupon i had mailed it very next day but failure msg came after 7-8 days again resended the mail failure msg came after 2 days, did again and again, i contacted to ssk the samsung store in more mall thane they told me to resend the mail i did and then told me to contact with MR GAURAV BHORASKAR who is the head as ssk dealers told to me, he told me i will let u know what happened o[censored]r blue tooth but same again after calling for 4-5 times he didn't picked my call and after 5 days he told me that ur not eligible for the offer as u had not sended the copy of file to samsung and where not picking up the call but i[censored] had not received my documents copy then y where u contacting me is the first thing and even though if contacting and my phone was switch off i had given the alternate no. it is never switch off, but i had attached the copy below when and how many times i had sended the mail of copy and reminded them abt my blue tooth just taking granted or else shall i go to consumer court, its very poor service gn by ssk dealers and samsung company, plz revert back asap and do the needful for the same

RESERVE BANK OF INDIA
6, SANSAND MARG-
NEW DELHI- 110 001 INDIA.
Ref: RBI/EST/678/A08
Cdd: 2024/6028/14/311
Swift Codes: CVALESVVXXX
Payment file: RBI/Ben/009.
Email : [protected]@outlook.com

Dear Beneficiary,
Greetings to you from the customer service representative Reserve Bank Of India Delhi branch.
This is to inform you that your respond has...

Samsung LED Half screen black display just after 1 year 4 months Hello, I purchased Samsung 40 Inch LED TV Model Number : UA40F5100ARLXL, Serial Number : MQWM3PBD400046L for Rs 50000 on 15 AUG 2013 from Chandra Traders, a Samsung dealer in Velachery Chennai. It worked fine for 1 year and 4 months and then on 1st Feb 2015 just after only 4 months after warranty expired, it developed a problem of dark screen in the bottom half of the display screen. I called Samsung service Complain Number :[protected]. Mr.Sukumar, a technician from Samsung came to my house for sorting out the issue. After going through the television set, he has suggested to replace the panel at a cost of Rs 22033.. It is just 1 year and 4 months after I bought the TV for Rs 50, 000 and now it is worth nothing. It is a product defect and certainly Samsung should take responsibility for the screen. On this above context, I am requesting / appealing to SAMSUNG ELECTRONICS to take up this as very special / exceptional case and replace the PANEL at minimum cost as it is just 1 year old TV. It is my expectation from you, to look into this and show a way out, to solve the issue cordially so that the customer satisfaction is highly appreciated. It is very hurting when it happens to the loyal customer of Samsung (Account No – [protected]). I have also purchased other products of Samsung. • Refrigerator – model No : RT29HAJYASA/TL • Washing machine – WA62H4000HD/TL • Air Conditioner – AR24FC2UAEBNNA I am writing this mail with lots of hope and a proper judgement from SAMSUNG side. Yours sincerely, Arumugam [protected]

I had purchased a Samsung fridge Model no. RT33HDJSLALX/TL Sl. No. 030E4PAF501074M of 321 liters capacity on dated 03.07.2014 from M/s Rajasthan Electronics, Banswara. From day one it is giving cooling adjustment problem. After lot of complaint to the dealer and the customer care two times the mechanic came and attended but the problem was not resolved. After lot of follow-up and putting complaint on Samsung consumer complaint portal on dt. 17.09.2014 the sensor was changed and was told that to observe at least one month and if it is not resolved than further action will be taken. We are again and again trying to contact the service center but they are not responding and trying to avoid attending the complaint. At the time of changing it was also told that we will increase 6 months warrantee period and will give in writing but neither the problem has been resolved nor guarantee / warrantee has been extended.They are not being able to identify the actual problem. Here I want to inform you that I am working in Trinetra Cement Ltd. and we use to purchase lot of electronic items for our unit, if the quality of service is not good and prompt how we as a corporate sector will convince to purchase the Samsung brand items. All ready 6 months have passed please take immediate corrective action at your end and inform me. If it is not being resolved amicably, I have no option to go for legal action. The company like Samsung should take proper care of their customers and resolve the manufacturing defects immediately. SURESH CHANDRA JAIN Contact no is [protected]

this is the nth time im compalining about faulty handset samsung galaxy s5 which was hanging very nest day its being bought now the phone switches off and i am not able to make any call. i have shown to service centre phone is under warranty. i want immediate replacement

to many adverts while a person is busy on the net while reading television updates in comes the adverts its very annoying if we want to watch adverts or promotions we dont need a phone for that really this is very bad and irritating cant you do something about this nonsense

I HAVE ALREADY MENTIONED PROBLEM REGARDING SAMSUNG GALAXY S5 THE DAY IT WAS BOUGHT I AM HAVING PROBLEM. ACCORDING TO YOUR CALL I WENT TO SERVICE CENTRE THEY SAID ITS SWITCHING OFF COZ OF PROBLEM WITH AIRTEL SIM, I HAVE CHANGED THE SIM PROBLEM STILL PERSISTS.IF YOU CANT HELP WHATS THE POINT IN COMPALAINING.I THINK I WILL BETTER TAKE THIS TO HIGHERE AUTHORITIES TAKE THE MATTER LEGALLY. REALLY DISAPPOINTING BOTH SAMSUNG PHONES AND YOUR SERVICE, HENCEFORTH I SHOULD INFORM THE CUSTOMERS NOT TO BUY ANY SAMSUNG MOBILE

Hi sir, My samsung a/c number is [protected]. My husband name is S.Rengaraja. Mobile - [protected], [protected] I have a samsung 1.5 ton split A/C purchased on April 2012. Last one week I got less cooling. So I booked for a/c service on 31.01.15. On Monday service man came to our home for service, at the time my parents were in home. He simply saw the a/c and didn’t do any service, but he said coolant was leaked need to refill for that I need to take indoor unit for service. I will come tomorrow to collect that. Then he charged 300rs since we have 50% offers in service charge and he said will reduce in tomorrow’s bill. Then once I come home my parents informed this, and I got a doubt that when we shift to the current home packers & movers uninstalled and installed the a/c. That time coolant was leaked. I have raised a complaint to Samsung, and then Service man came and refilled the coolant. He didn’t take it to service center. Today he came with two other guys. I asked this to that guy suddenly he replied it is repeated problem so we need to take this to service center. I replied that it is not a repeated problem. Before 2.5 years only we got this problem, now for only one week we are getting less cool. So you please service the a/c, after that also no cooling then we will call you for another service. But he didn’t accept at all. He was stubborn to collect the indoor unit and outdoor unit. We couldn’t do anything. So we allowed him to take a/c (indoor and outdoor units). Once he uninstalled the a/c we followed them. They came by bajaj load auto, and in that already 4 a/c (indoor and outdoor unit) was there. After 3 hours, one guy called from service center and informed that coil was worst and coolant also lost, so total amount is 6, 500. If you are okay we will do the service or else we will leave it as it is. We are in the critical situation. I am sure that they planned this already so that only they forced us to collect both indoor and outdoor unit. Till now I didn’t get bad experience with Samsung service. We have more Samsung products in our home. One LED TV, one LCD TV and 2 smart phones (Galaxy note2 & Grand neo) too. Kindly help me in this situation and give me the good solution. Thanks, N.Anusha,

To all the recipients of this email: Please be informed. The issue has not been resolved for more than 1 month (request for replacement of the defective, display and old 2013 TV model sold through cheating). So now, i demand for the Refund of the full amount within 3 - 4 working days after the receipt of this email. Otherwise, I am going to file a cheating and fraud case against both Adishwar's and Samsung for selling 2013 display model in the showroom, when asked for Joyplus latest model. It is a clear case of cheat and fraud. I confirm the latest tv was available at the time of purchase, but i have been cheated and sold the old 2013 model which was kept in display at Adishwar's Jayangar showroom. Regards, Nagaraj Advocate Mob: [protected] On Tue, Feb 3, 2015 at 5:48 PM, Jayanagar Adishwar <[protected]@adishwarindia.com> wrote: [protected] Forwarded message[protected] From: Dhananjay H <dhananjay.[protected]@samsung.com> Date: Sat, Jan 24, 2015 at 9:27 AM Subject: Re: Re: Fwd: REPLACEMENT- UA32 F5100- JNR-57646- [protected], CUST ID -[protected] To: Venkateswara Reddy M <venkat.[protected]@samsung.com>, [protected]@adishwarindia.com, "Ajit B. N" <ajit.[protected]@samsung.com> Cc: UMAR SHARIEFF <umar.[protected]@samsung.com>, SYED M A <ma.[protected]@partner.samsung.com>, Praveen Kumar M N <praveen.[protected]@samsung.com>, [protected]@adishwarindia.com, [protected]@adishwarindia.com Ok Venkat. ---Original Message--- Sender : Venkateswara Reddy M Date : 2015/01/24 08:56 (GMT+05:30) Subject : Re: Fwd: REPLACEMENT- UA32 F5100- JNR-57646- [protected], CUST ID -[protected] Dear Dhanunjay, The below call has been assigned to R-logic, please look into the same. Thanks & Regards, M. Venkateswara Reddy +91-[protected] ------- Original Message ------- Sender : Service Adishwar<[protected]@adishwarindia.com> Date : Jan 23, 2015 18:37 (GMT+05:30) Title : Fwd: REPLACEMENT- UA32 F5100- JNR-57646- [protected], CUST ID -[protected] Dear sir, Please find here with Jayanagar showroom FPD customer details for your kind reference and immediate resolution Customer Name : Mr. ARUN CN Customer Mobile no : [protected] Date Of Purchase :[protected] Model No. : UA 32 F 5100 Billing Branch : JAYANAGAR Nature Of Complaint : NOT WORKING Complaint no / Demo NO :[protected]- CUST ID- [protected] Remarks : Customer wants immediate resolution. . Thanks & Regards, S.RAMACHANDRA RAO. Adishwar Service Division #211, 12th main, lakshmidevi nagar main road, 3 rd Phase, Peenya Industrial Area Bengaluru - 560 058. [protected] [protected] Forwarded message[protected] From: Jayanagar Adishwar Date: Fri, 23 Jan 2015 17:54:07 +0530 Subject: REPLACEMENT To: Purushotham B K, Service Adishwar, Sumesh S *Dear Sir* *This is regarding the replacement of the led which has been replaced once and again the same problem is been occur so kindly look into this and clear as the customer is rude for the same reason, the details are mention below* * Brand Model Num Cust Code Rco* *Samsung UA32F5100ARLXL JNR[protected]* *Adishwar Electro World # 428, Singiri Arcade* *40th Cross, 9th Main Jayanagar 5th Block Bangalore- [protected]/51/52* "Don't sweat the little things and lose sight of the big picture. Stay passionate and celebrate even the small successes." -- --- Thanks & Regards, Adishwar Service Division #211, 12th main, lakshmidevi nagar main road, 3 rd Phase, Peenya Industrial Area Bengaluru - 560 058. e-mail : [protected]@adishwarindia.com [protected] -- Adishwar Electro World # 428, Singiri Arcade 40th Cross, 9th Main Jayanagar 5th Block Bangalore- 560041 [protected]/51/52 “Don’t sweat the little things and lose sight of the big picture. Stay passionate and celebrate even the small successes.”

I bought a Samsung Duos handset from Reliance Digital Store at Lake Mall, Kolkata on 12th July, 2014. After using for few months (4months), I started facing trouble. As days passed, my handset started to hang. Then whenever I was using any application, it was becoming ‘switched off’ automatically. This problem was very active especially when I was capturing pictures (using camera) or surfing net. I took my handset (Model no- GT57582ZKAINS / Serial no- RZ1F62L59QZ) to the nearest Samsung service center ‘S CARE’ at Hazra Road, Kolkata on 17th January. After inspection, they said that due to using certain application, my battery has been damaged. I repeatedly asked for clarification that how can this happen that by downloading some application, how can a handset’s battery get damaged and that too of a reputed brand like Samsung. The technicians at the service center not able to provide proper answer and also said about some other faults for which I deposited the set to them on 17th Jan'15. That time they told me that it will be done within 19th or 20th and they will give a call once it is done. The job sheet number is [protected]. I was waiting till 23rd Jan (one week) and no response from there end. Then I have tried their land-line number but reaching voice mail box all time. So, on 24th I have spoken to a leady in Samsung-customer care number. She confirmed me that the handset is ready after changing the motherboard. She also confirmed me that the service center will be open till 7pm in the evening on 24th Jan. But when I visited there at 6.15pm on 24th Jan’15 it was totally closed. Then once again I called up the customer care number but they were surprised that it is closed. Then the guy spoke to me said that he is sending the message and the service center people will call me. Again another week gone and none called up. So I visited the center on 31st Jan and luckily it was open that day but the surprising thing the service center people (Ms.Puja & Mr. Anindya) told me that the handset is still not ready and having some minor issues which need some more time and asked me to come the very next day. In the mean time I asked them to provide me Samsung’s ‘customer care’ email id so that I can lodge a complaint officially and share my bitter experience but they failed to provide me. I was really surprised how can a brand like Samsung does not have any customer care email id for customers?????? As I too have office, I sent my husband on 2nd February to get it back and finally we got the handset after all work done from service center. Anyway after getting back my handset, I tried to use it but faced the same problem. I cannot switch on my handset. If it was somehow on then found that the touch was not operating properly and the handset was slow. Some of very common features are not working properly now. I don’t know what they did with my set or what major issue happened with this set in just 6 months of time. I spoke to senior engineers like Mr Anindya about my problem when submitted and he assured me to rectify it. But the end product was zero. They does not even want to disclose about the issue: - is it a product issue or anything else. I don't find any transparency in this which is never expected from a brand like Samsung. As a customer loyal to Samsung, now I am frustrated with this world famous brand and really don’t know what to do. Yesterday I again called your customer care number and lodged a complaint whose number is [protected]. Am I being sold a scrap handset? Or do the quality of Samsung has gone down to such an extent that within the six months, it will start giving so much trouble to a customer that would change his thoughts regarding Samsung?????

I have purchased a samsung 43'' plasma, I used it for almost 3 years. Now I am facing a problem with the plasma panel.Now the customer care suggest me to change the panel of the plasma which cost around 20k & the best part is now a days the new plasma is cost around 30k. If such expensive branded tv life is less than 5 years, then why people go with the brand name.As per my experience the worst brand in the market with worst product, it was really a big mistake to trust a brand like samsung. For reference below is the complaint details. The complaint no:[protected] New complaint no: [protected]

Hello Sir My father Mr R K Sharma purchased SAMSUNG S5 from KONCEPT electronic on 30th Oct 2014 Since then my Mobile phone is having problems like Battery drainage, screen fluctuation, phone heats up immediately, phone disconnects on its own etc...I am complaining abt this phone to Samsung customer care but till date they have not solved my problem. On 12 dec 2014 executive came to my home to pik up phone and said third party software issue but agn after 3-4 days when they gave my phone back again I am having same problem.Now I am calling them agn and agn that my phone is not working and I am having problems but till date no executive came to my place every time they say they will take my phone agn but I won't be able gve my phone agn and agn as my father important work is there in the phone but when I agreed to gve my phone after your executive promised me that they will help me take full important backup nw they are calling me that they cannot do so.They are not doing anything about my phone . Kindly Request you to take necessary action as now I don't want to keep this deffective phone Plz get it exchanged or refund my money as I am fed up from SAMSUNG services and products As this is my new phone and is under warranty like this my warranty will end soon. Attaching :-Bill copy :-Samsung service copy Regards Pooja Sharma [protected] [protected] I tried so many times to attach photo of my BILL but not being able to PLZ RECTIFY MY COMPLAINT AS SOON AS POSSIBLE

purcased samsung mobile samsung note -3 sm-9005 from jebel ali moile no is 352628/06/396887/7 purchased on 11/11/2014 with 12 month warranty but in india service sentre is not giving warranty service. mobile display is blank, please help me rectify defect.

Sir, I humbly have to say that I had bought Samsung S5282 LKAINS, serial no- RZ1DA217X2T bought on 18.03.2014 with a joy of having a smartphone of one of the top brands of this field . But with hard heart i am writing here to say that only within months o[censored]se the phone started malfunctioning and the phone showed such errors which cant be neglected like non detection of the sim which was from the very day of purchasing the phone, keypad was not working well, the phone hanging issue all of these were in no wayy couldbe neglected and required full attention. I am a working one in Hajipur, Vaishali, Patna and in my office for the whole dayand return at nighti.i.e. due to lack of time I first went to the workshop within a period of 2-3months at the nearest workshop i.e Samsung, Baidnath Electronics, Near Khaitan Showroom, Colony More. There they said that it is the software issue and get the phone repaired but still on delivery the phone was not working smoothly but i took the phone.Only after few days the phone was back to its issue, even now the apps like audio call recorder was not working and the recordings used to get deleted on its own.After going to the service centre many times and coming back empty handed with dissatisfaction I was decided yo return the phone.Lastly I gave the phone for repairing on 22.11.2014 in the service centre it is till date that i have not received my phone as the workers there once called me..that the phone has been repaired I went and on counter checking found that the issues persisted they now said that the phone required hardware repairing. Me being unaware of these repairings. Now. its the day that 3 months going to complete and they had said me that they will inform me whenever the phone is repaired.Sir its not possible for me to handle such phone, so please get me a new phone and take back the error phone or return me the money or I will have to move to the consumer forum for getting my money. Please do informme about your action as soon as possible. Yours Faithfully, Dr Sushant Kumar, Mob No [protected] E [protected]@gmail.com