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Samsung India Customer Care
Samsung India Electronics Pvt. Ltd.
Customer satisfaction rating: 45%
Submit a Complaint
13546
COMPLAINTS

Samsung India Customer Care

Samsung India Electronics Pvt. Ltd.

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Address
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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445
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317
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193

Phone:
Phone:
+91 89 3993 9899  [Customer Care]
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+91 12 4488 2122  [Head Office]
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+91 98 3502 2547  [The Mobile Villa]
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+91 12 4488 1234  [Head Office]
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+91 99 3400 0000  [S.S. Enterprises]
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+91 80 3030 8282  [Bangalore]
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+91 12 4488 1415  [Head Office]
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+91 99 3900 0000  [The Mobile Villa]
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+91 61 2265 5588  [Mobile Collection]
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+91 79 2646 1735  [Ahmedabad]
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+91 93 3410 2043  [S.S. Enterprises]
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Additional info
Support Center

Store Locator

Head Office
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square, Old Golf Road, Gurgaon, Sector-43, Gurgaon 122002
Tel:
+91 12 4488 1234
+91 12 4488 1415
+91 12 4488 2122

Mumbai
2R Tech Park, Nirlon Complex, Next to Hub Mall, Off Western Express Highway, Goregaon East, Mumbai 400063
Tel:
+91 22 6677 2000
+91 22 3030 8282

Noida
A-1, Sector-81, Noida Phase-II, Noida 201301
Tel:
+91 12 0401 1900

Mumbai
Shop No 8, 9, A 1, Khira Nagar Chs, Opp. BATA Showroom, SV Road, Santacruz West, Mumbai 400054
Tel:
+91 22 6675 6951

Delhi
A-25, Mohan Coop Indl Area, Badarpur, Delhi 110044
Tel:
+91 11 4366 1234

Ahmedabad
F/102, Parth Complex, Swastik Char Rasta, Navrangpura, Ahmedabad 380009
Tel:
+91 79 2646 1735

Jaipur
37-38, Barwara House, Nidhi Kamal Tower, Ajmer Road, Jaipur
Tel:
+91 14 1404 8800

Jaipur
37-38, 1st Floor Barwara House, Ajmer Road, Sodala, Jaipur 302006.
Tel:
+91 14 1404 8800

Patna
Maurya Lok , Block-A , Shop No. 15, Near SBI ATM, New Dakbungalow Road, Patna Secretariat, Patna 800015
Tel:
+91 61 2220 0351

Patna
Ground Floor, Ahluwalia Building, New Dak Bunglow Road, Dak Bunglow Road, Patna 800001
Tel:
+91 61 2221 4073

Mobile Collection
Dak Bunglow Road, Patna 800001
Tel:
+91 61 2265 5588

The Mobile Villa
Verma Centre, Ground Floor, Boring Road Corner, Patna, Bihar 800001
Tel:
+91 98 3502 2547
+91 99 3900 0000

S.S. Enterprises
South Gandhi Maidan, Near Canara Bank, Patna, Bihar 700001
Tel:
+91 93 3410 2043
+91 99 3400 0000

Chennai
No 24, Near Van Heusen Showroom & Opposite Kalyani Hospital, Rajasekaran Street Dr Radhakrishnan Salai, Mylapore, Chennai 600004
Tel:
+91 44 6654 5500

Bangalore
No.13, 3rd & 4th Floor, Crm Chambers, Opposite To Yes Bank, Kasturba Road, Bangalore 560001
Tel:
+91 80 3030 8282

Bangalore
No.8, West Of ChordRoad, 2nd Stage, Mahalakshmipuram Layout, Bangalore 560086
Tel:
+91 80 3030 8282

View More Information...

Customer satisfaction rating
45%
Complaints
13546
Pending
852
Resolved
5924
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Samsung India Complaints & Reviews

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 seemablagun
Hello,
I am writing to you on behalf of Mr. Madan lal, the owner of this Samsung product (mobile). This to inform you that somehow I forgot my password that I registered during the activation of my mobile phone. Please help me by providing me my password on the above mentioned email-id. I will b greatly thankful to you.

Thanks & regards,
Seema blagun
(On behalf of Mr. Madan lal)
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    I want to submit Complaint Positive Review Neutral Comment
    code

     Rajesh sahu
    sir my phone touch pad is not working properly from last three months while it is in warranty but i have lost my bill so please issue a new bill for my phone. I have purchased it from Mandi (HP).neary 8-9 month before i have forget its exact date. My mobile detail is as follows
    My mobile model :SCH-W339
    RATED:3.7V[protected]ma
    FCC ID :A3LSCHW339
    JUN 2007
    [protected]
    168D1BEA
    MY battery model is:AB463651BE
    Complaint comments  Add a comment

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      I want to submit Complaint Positive Review Neutral Comment
      code

       shankar dutt pandey
      Dear Sir ,
      I have a sumsung mobile model SGH L-700 Purchased on 1/12/2008 , from starting to till this product give me pain . this is the 6th time i have go to samsung service center . but still my cell not repaired . deatils of mails given below ...

      Bill & complint recit is attched.ad




      Dear sir,
      As per disscuttion with you i m sending bill & service receipt in attchment , I have give mobile to your service center, I have purchased this product on 1st of december and this is the fifth time that i summited the divice to your service center for repairing From 1 december when i purchase the mobile till now I am running from piller to piller to get this defective product for repair/repaced .If the mobile set is not repaiable ( experince with last four repairs ) then why should you not replacing it.
      I am very much frustrated and dissatisfied with the quality of this product & Also with your services .It's so frustrating and disapointing to think about SAMSUNG now that even in dreams, it frightens me. Kindly respond at least for the name-shake. Not even in my dreams, I had thought about his type of services from SAMSUNG. I don't know how much more you will take to responde to my problem.

      I hope to get a resonable solution of my problem on immediate basis, whithout wasting much time.

      Wating for your valuable responce.


      Regards,

      S..D.Pandey
      [protected]/[protected]


      2 attachments — Download all attachments View all images
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      Send Saved DiscardDraft saved at 2:27 PM (5 minutes ago)

      Reply |Mail Delivery Subsystem to me
      show details Sep 25 (8 days ago)


      This is an automatically generated Delivery Status Notification

      THIS IS A WARNING MESSAGE ONLY.

      YOU DO NOT NEED TO RESEND YOUR MESSAGE.

      Delivery to the following recipient has been delayed:

      t.[protected]@patner.amsung.com

      Message will be retried for 2 more day(s)

      Technical details of temporary failure:
      The recipient server did not accept our requests to connect. Learn more at http://mail.google.com/support/bin/answer.py?answer=7720
      [patner.amsung.com (1): Connection timed out]

      ----- Message header follows -----

      MIME-Version: 1.0
      Received: by 10.220.88.100 with SMTP id z36mr5544372vcl.114.[protected];
      Thu, 24 Sep 2009 04:58:16 -0700 (PDT)
      Date: Thu, 24 Sep 2009 17:28:15 +0530
      Message-ID: <c6f4e9a[protected][protected]@mail.gmail.com>
      Subject: service provigen of sgh L-700
      From: shankar pandey <[protected]@gmail.com>
      To: t.[protected]@partner.samsung.com, t.[protected]@patner.amsung.com
      Content-Type: multipart/mixed; boundary=0016e6464e6af[protected]bf5

      ----- Message body suppressed -----

      Reply Forward Invite Mail Delivery Subsystem to chat

      Send Saved DiscardDraft saved at Friday, September 25, 2009 (8 days ago)
      To:t.[protected]@partner.samsung.com
      Cc:
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      Subject:
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      Send Saved DiscardDraft saved at Friday, September 25, 2009 (8 days ago)

      Mail Delivery SubsystemThis is an automatically generated Delivery Status Notification THIS IS A WAR...
      Sep 26 (7 days ago)

      Mail Delivery SubsystemDelivery to the following recipient failed permanently: Technical details of ...
      Sep 27 (6 days ago)

      shankar pandey> Dear sir , plz tell the status of my cell SGH L-700. Wating for your valabl...
      Sep 29 (4 days ago)

      Reply |shankar pandey to t.santosh
      show details Sep 30 (3 days ago)


      Dear sir ,

      plz tell the status of my cell SGH L-700.


      Wating for your valable responce .




      - Show quoted text -
      On Tue, Sep 29, 2009 at 11:17 AM, shankar pandey <[protected]@gmail.com> wrote:

      Dear sir ,

      plz tell the status of my cell SGH L-700.


      Wating for your valable responce .



      Regards ,

      S D Pandey
      [protected]/[protected]





      --
      shankar dutt pandey
      Integrated Services
      D-3028 , Indra nagar Lucknow
      mobile:-[protected]


      service provigen of sgh L-700
      service provigen of sgh L-700

      Complaint Status


      [Jun 12, 2015] Samsung India customer support has been notified about the posted complaint.
      Complaint comments  Add a comment

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code

        Samsung Rt27 Refrigerator — New Damaged Refrigerator Delivered

         MKI
        E-Zone’s Advance Receipt No.: [protected] dated 26-Sep-2009
        Refrigerator Model Code: RT27YBMS1/XTL
        Refrigerator...

        Samsung Refrigerator — no replacement for broken plastic shelves and vegetable box

         ms mala chauhan
        i bought a 320L samsung fridge in 2004. within 3 years o[censored]se all the shelves and the vegetable box started cracking since...
        Complaint comments  Comments  (1)

         PREM JACOB
        We have bought a 29" Flat Colot TV Samsung Model No : CS29M50 , the pictures are oval at the top and color patches appear at various places in the screen , in wite background the screen appear yellowish , we bought from Samsung Show Room SAKSHE ELECTRONICS ,NO 84 GN Chetty Road Chennai , We found the patches at the time of DELIVARY we called upon the sales person (PRASAD, CELL NO : [protected]) he told it will be rectified if not it will be replaced , a service person came and he cant able to rectify replying its manufacture defect found in all 29"TV . Prasad too not attending the problem . So we try a last chance here by mailing to samsung directly hoping our problem will be solved or replace it to an lcd we ready to pay you . And if not so we decided to file a case customer court . Hope your reply as early as possible


        Model No : CS29M50
        Complaint comments  Add a comment

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          I want to submit Complaint Positive Review Neutral Comment
          code

          Samsung / Cdma Sch - B239 (Tata Indicom) ) — not getting handset in time

           sandip.deb
          on 07/08/2009 I have submitted my Samsung SCH_B239.In its authorized service center in kolkata.OPTIMAL SOLUTION,54 barasat...
          Complaint comments  Comments  (3)

          Samsung Lcd Tv 32" — LCD Panel problem just in 2 yrs.. Repair cost Rs.25,397/-

           Lalit C Gandhi
          Hi,
          I brought LCDTV 32" from JP Electronics Borivali, Mumbai, model no.LA32R81bm/XTL on5th july 2007. Suddenly...

           S.Ramesh
          Sir,

          I have pruchased convention type microwave oven (Samsung) one month before at SAMSUNG
          PLAZA, Coimbatore. When i purchase the item the dealer assured that cockery classes will
          be taken from Samsung company. I have waited for the class, but still now i did't get any communication even i have lodged my request for the above class. Suddenly one day i called to the samsung office coimbatore tel no.[protected], they said the classes have been closed. No such classes. But the other companies such as LG,KENSTAR,ect. have been conducting cockery class. I have spend 12,000 for my samsung microwave oven, i feel that
          i have wasted money. So i regaret that the service from samsung is not good. only worst...

          with regards
          S.Ramesh
          no.7/2, ramesh illam
          amalunagar
          kumarapalyam post
          selvapuram, coimbatore - 26
          :[protected]
          mob:[protected]
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            I want to submit Complaint Positive Review Neutral Comment
            code

             Jitendra Soni
            Dear Sir,

            I have many many mail & call to Samsung Co. about my complait but nothing reply from co. side Our Complaint No is BP [protected]


            Jitendra Soni
            [protected]

            Complaint Status


            [Jun 12, 2015] Samsung India customer support has been notified about the posted complaint.
            My mobile no is [protected] and my set no is sgh-i200 samsung Please start MTNL 3g gprs setting in my mobile phone.
            My mobile no is [protected] and my mobile hand set no is Samsung sgh i200 . Please start mtnl 3g gprs setting in my mobile phone.
            Complaint comments  Add a comment

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              I want to submit Complaint Positive Review Neutral Comment
              code

               sonujindal1984
              Dear Sir / Madam,
              I am Sohan Lal and i deposited the phone Modal No.SCH-W619 12th Sep.2009 and service center person asked me my phone gived to 18th sep.2009 but he not given till date and no repaired the phone. please help me.
              Service Center Name : Ms Electronics
              Address : A-128, Saibaba Chowk, Madhu Vihar, Delhi Tel:[protected]
              Token Number : 12/51
              Date of Deposit : 12.09.2009
              IMEI Number : [protected]
              Date of Purchase : 05.02.2009

              Thanks
              Sonu Jindal
              Address : K-21/39, Street No.09,West Ghonda Delhi-110053
              Phone No.[protected]


              Late Delivery of Service
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                 satendra
                Dear Sir,
                I have purchased Samsung mobile i200 at jabalpur by dealer Time Art who has wrongly promoted the features of the mobile phone about downloading facility which is not available with this model.
                no softwares available or designed for this model.
                No body at dealer point is available to demonstrate about the phone.
                My phones mic is not working & dealer diverted to service center & service center does not have the required spare parts available with him at jabalpur assured to call but did not implemented.
                I am worried as my warranty period will be expiring & facing problems during communications as i am not audible other side while talking on phone.
                Is there any solution ?????

                Complaint Status


                [Jun 12, 2015] Samsung India customer support has been notified about the posted complaint.
                Complaint comments  Add a comment

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code

                   Ankit Khare
                  To
                  The Managing Director,
                  Samsung India Electronics Pvt. Ltd.
                  Dear Sir,
                  With great anguish I would like to bring to your notice that the poor state of after sales service of your dealer network extend to the customers. I purchased one Samsung Mobile & with in the warranty period it started giving trouble. If you go through my below mails & kind of response which has given by your customer care , you can understand my pain I suffered a lot after purchasing this Mobile. Now my only request is, I want to gift that mobile to you. Kindly accept my Gift.


                  Regards

                  Ankit Khare
                  [protected]


                  [protected] Forwarded message[protected]
                  From: ankit khare <[protected]@gmail.com>
                  Date: Sep 29, 2009 2:46 PM
                  Subject: Fwd: Re: Complaint
                  To: support.[protected]@samsung.com

                  Reminder-3
                  Only your customer support providing me the contact nos but no corrective action taken by your service Team
                  [protected] Forwarded message[protected]
                  From: ankit khare <[protected]@gmail.com>
                  Date: Tue, Sep 29, 2009 at 1:42 PM
                  Subject: Fwd: Re: Complaint
                  To: support.[protected]@samsung.com


                  Reminder-2
                  Are you all sleeping I am complaining for my handset again and again and not
                  any communication from your Service Dealer end.
                  He is not responding on my Phone Calls.

                  Details are given below

                  Work Order No.- WA[protected]
                  Date- 11/09/2009
                  IMEI No.- [protected]
                  Date of Purchase- 08/03/2009
                  Model- SGH-E250

                  Ankit Khare
                  [protected]

                  Kindly take the corrective action for my concern otherwise I'll go to the
                  Consumer Forum.

                  [protected] Forwarded message[protected]
                  From: ankit khare <[protected]@gmail.com>

                  Date: Thu, Sep 24, 2009 at 12:11 PM
                  Subject: Fwd: Re: Complaint
                  To: support.[protected]@samsung.com


                  *Reminder 1*


                  [protected] Forwarded message[protected]
                  From: ankit khare <[protected]@gmail.com>
                  Date: Tue, Sep 22, 2009 at 12:35 AM
                  Subject: Re: Re: Complaint
                  To: support.[protected]@samsung.com


                  Dear Sir,
                  Now I'm losing my patience and I want the quick solution and immediate action for my concern.

                  On 9/21/09, SUPPORT INDIA <support.[protected]@samsung.com> wrote:
                  Dear Customer,
                  We regret the inconvenience you are facing with your Samsung product.
                  We would like to assure you that we are maintaining adequate follow ups
                  with
                  the Branch Service Manager concerned and will update you with the status
                  accordingly as soon as possible.

                  We can understand the time and energy you have spent on this issue and
                  appreciate your patience.



                  Thanking and assuring you of best services always.

                  Customer Satisfaction Team
                  Samsung India Electronics Pvt. Ltd.

                  ------- Original Message -------

                  Sender : ankit khare<[protected]@gmail.com>

                  Date : Sep 21, 2009 17:54 (GMT+09:00)

                  Title : Re: Complaint

                  Sir,
                  Anybody has not contacted to me and the current status is this that
                  my phone is laying there only for IMEI no writing.
                  It is very inconvenient for me because for the service purpose the 12
                  days are very long period for any kind of complaint.
                  NOKIA is taking only 3 days maximum for complaint resolvation.
                  On 9/17/09, SUPPORT INDIA <support.[protected]@samsung.com> wrote:

                  Dear Customer,
                  Thank you for becoming a patron of Samsung product.
                  We sincerely regret the inconvenience caused to you. We have forwarded your query to our department concerned. The relevant person will get in touch
                  with you shortly.
                  We appreciate your patience and request you to bear with us till then.
                  Thanking and assuring you for best services always.

                  Customer Satisfaction Team
                  Samsung India Electronics Pvt. Ltd.
                  ------- Original Message -------
                  Sender : ankit khare<[protected]@gmail.com>
                  Date : Sep 17, 2009 14:46 (GMT+09:00)
                  Title : Complaint
                  Dear Sir,

                  I have given my samsumng mobile at ur service station in Lucknow (work
                  order no. WA[protected]) on 11/09/09 and nobody responding from there.
                  I need a solution for my complaint.
                  [protected]
                  Regards

                  Ankit Khare
                  I totally empathize with ankit, since I am also facing the same problem with SAMSUNG for over three months now, I had bought a Bluetooth in july first week and till date nothing has happened in this.

                  And the saddest part is that no one is even bothered to talk on the subject forget about helping us with the same.
                  Managing Director
                  Samsung India Electronics Pvt.Ltd
                  7th & 8th Floor,
                  IFCI Tower,
                  61 Nehru Place,
                  New Delhi 110019

                  8th October 2009

                  SAMSUNG OMNIA HD (I8910) MOBILE PHONE

                  Dear Sir,

                  I wish to bring to your attention my experience with regard to the above mentioned phone over the past two weeks in the paragraphs below:

                  1 I purchased an SAMSUNG OMNIA HD (I8910) MOBILE PHONE on 22nd September 2009 from SMART COMMUNICATION. Phone IMEZ No. [protected].

                  2 I observed from the first day that the volume/ talk quality was very poor and that the time taken to find a number from the “contacts” unusually slow.

                  3 I took the phone to the Samsung Service Centre in Sector 31 Gurgaon. Was attended by technician Mr. Deepak. He said that they do have the updated software for this phone and that I should go to The Samsung Service centre In Nehru Enclave.

                  4 Meanwhile I spoke to Samsung Customer Care on 30th of September who said that someone will attend to my case within 24hours. However, there was no response so I again spoke to them on 5th October . The complaint number was [protected].

                  5 I was told by Customer care (Mr. Ravi) to go to Samsung Service care and specifically meet Mr. Rakesh Kumar Roshan. So, on 6th October, I went to meet this person and was given a token at 11:21am. After about 2 hours, I managed to meet the person. Mr. Rakesh, the technician said that he would install the new software but it would take one hour. I returned after one hour to be told that it will take another one hour as the software has to be downloaded from the internet. It finally took close to three hours of waiting and after deleting all my data, still did not solve the problem.

                  6 On Thursday, 7th October, I was on work to DLF, Gurgaon when my mobile phone suddenly "hanged" I immediately took it to the Samsung Service centre in Sector 31 Gurgaon and met technicians Mr. Deepak and Mr. Pradeep. They too could not figure out the problem and advised that I either leave the phone for a few days or alternatively take it back to Mr. Rakesh at the Nehru Enclave Service centre in Delhi as he had installed the updated software.


                  7 So, I took the mobile again to Samsung Service Centre in Nehru Enclave and explained the situation to Mr. Rakesh. After a wait of about two and a half hours. The technician Mr. Rakesh was quite helpless as he was not familiar with this newly released phone. I left he Service centre at 7pm without the problem being resolved.


                  8 Whether this is a software problem or a hardware problem or a problem of inadequate technical knowledge is not clear. I have spent over 8 hours of personal time, made 4 visits to the Samsung Service Centers (Two times to Gurgaon and two times to Nehru Enclave) but the problem still persists.

                  Some of the many problems I am facing with this mobile phone piece are as under:

                  a) Very slow it finding “contacts”
                  b) Poor sound quality –incoming as well as outgoing.
                  c) Volume keeps fluctuating
                  d) Keeps showing “insufficient memory” to carry out function when 14GB memory is free.
                  e) When replying a sms message shows insufficient memory to carry out function.
                  f) Poor touch quality and scrolling
                  g) Sometimes, if I press a “contacts key”, the display shows a numeric key pad or other some other screen.
                  h) Needs several presses on a key to activate a function.

                  It is a matter of concern that Samsung has released a phone without adequate technical back-up or service support. I do not think it is fair for a customer to keep running around to different service centers and to waste time like I have had to do personally. I am also surprised that a newly released phone requires a software update within 3 weeks of its release in Delhi and am also very disappointed about the non familiarity with the phone by your service technicians.

                  In my opinion, there are a number of glitches in this supposedly “high-end” phone that should have been sorted out before introducing the phone in the market. Or, if I have had the misfortune to get a defective piece, then it should be replaced with a new one immediately.

                  I am writing this letter as I cannot spend any more time trying to get the problem rectified and to keep experimenting with the “settings” as was suggested to me by your technician, Mr. Rakesh, who himself could not fugure it out.

                  Kindly take appropriate action in the matter. I would like to inform you that my family and I are active users of various other Samsung appliances and mobile phones ad this one experience has left me completely disillusioned and disappointed. This is a very unreliable phone and can let me down at any time.

                  Sincerely,



                  Ranjit Nanda
                  SIR,
                  I GAVE A COMPLAINT REGARDING SAMSUNG LCD.YOUR SERVICE ENGINNER VISITED MY HOME IN 10 DAYS FROM THE DATE OF COMPLAINT.HE SAID THAT THE RELATED SPARE IS UNAVAILABLE WITH HIM AND PROMISED ME THAT HE WILL COME WITHIN 07 DAYS AND RECTIFY THE DEFECT.MORE THAN 15DAYS PASSED BY. BUT THERE WAS NO RESPONSE.I EXPECTED YOUR SERVICE WILL BE GOOD.BUT NOW I AM FACEING LOT OF TROUBLE BECAUSE OF YOUR POOR SERVICE. SIR PLEASE ADVICE YOUR SERVICE TEAM THAT "SERVICE TO SALES IS LIKE WATER TO FISH". I EXPECT A SPEEDY RESPONSE FROM YOUR SIDE. THANKING YOU SIR.
                  SIR,
                  I GAVE A COMPLIANT REGARDING MY SAMSUNG LCD.([protected]compliant number).YOUR SERVICE ENGINEER VISITED ONCE AND SAID THAT CONCERNED SPARE IS NOT AVAILABLE AND PROMISED ME TO COME IN A WEEK AND RECTIFY THE PROBLEM.MORE THAN 15DAYS PASSED BY. TILL NOW NO RESPONSE.PLEASE TAKE IMMEDIATE ACTION.THANKING YOU.
                  Sir, i am bothered last three months about my samsung mobile SGH-L-700 i purchased this mobile this year month of june. i got the problem with my mobile sep.09 i made that mobile ur customer care center suhag nagar, firozabad, U.P. they took 1 n half month to repair. but i got mobile i found same problem in it. then i again made them see but still they keeping put me off. i m so disappointed with my mobile. please do me a favour. i will be highly obliged to u. my mobile no.[protected]
                  Notice

                  HORRABLE TO USE SAMSUNG: I had bought with cash Samsung mobile (Samsung star 3G) GTS5603, with IMEI NO. [protected] on 6TH November 2009 from Tele world, Pritam Pura, Delhi. From 15th November it started to give problem with no network signal and on 20th November there was no network. I take it to shopkeeper we purchased. He is also not entertaining us properly. He didn’t had customer care number of Samsung mobile, didn’t had phone numbers of service center, giving me excuse that my SIM card is too old and he didn’t had any standby phone . I submitted set to shopkeeper on Saturday evening and he sends it to Samsung service center with service number WA[protected]. From Tuesday onwards first I call to Samsung customer care number then they gave me number of service centre. I am continuously calling but not getting any proper response. Instead of doing my business I was abusing myself to purchase this phone which irritated me a lot. All of your executives give promise of calling back in fifteen minutes but doesn’t call back. It is really ridiculous. I am having very busy schedule and my all work runs on mobile phone. I bought this set because of its so much advertisements, facilities and goodwill of company. Instead of being comfortable, this phone as well as your management wasted my lots of time, money, concentration, and most important thing is faith on Samsung electronics.
                  Please take proper action against this problem otherwise I will take help of consumer court as well as paper and electronic media.
                  Nitin Singhal
                  [protected]
                  DELHI
                  26.11.2009
                  Notice

                  HORRABLE TO USE SAMSUNG: I had bought with cash Samsung mobile (Samsung star 3G) GTS5603, with IMEI NO. [protected] on 6TH November 2009 from Tele world, Pritam Pura, Delhi. From 15th November it started to give problem with no network signal and on 20th November there was no network. I take it to shopkeeper we purchased. He is also not entertaining us properly. He didn’t had customer care number of Samsung mobile, didn’t had phone numbers of service center, giving me excuse that my SIM card is too old and he didn’t had any standby phone . I submitted set to shopkeeper on Saturday evening and he sends it to Samsung service center with service number WA[protected]. From Tuesday onwards first I call to Samsung customer care number then they gave me number of service centre. I am continuously calling but not getting any proper response. Instead of doing my business I was abusing myself to purchase this phone which irritated me a lot. All of your executives give promise of calling back in fifteen minutes but doesn’t call back. It is really ridiculous. I am having very busy schedule and my all work runs on mobile phone. I bought this set because of its so much advertisements, facilities and goodwill of company. Instead of being comfortable, this phone as well as your management wasted my lots of time, money, concentration, and most important thing is faith on Samsung electronics.
                  Please take proper action against this problem otherwise I will take help of consumer court as well as paper and electronic media.
                  Nitin Singhal
                  [protected]
                  DELHI
                  26.11.2009
                  SIR
                  I AM ANBLE CONECT SAMSUNG MOBILE GTS 5603 TO PC.THIS SET HAVE NO RECORDNG SYSTEM CONVERSATION VOICE.BATRY IS VERY LOW STUNDRD, PLEASE CONTACT ME.[protected]
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                     schutz carbon electrodes pvt.ltd
                    SCEPL/SAMSUNG/0413

                    29th September’09

                    To
                    Mr. Jung Soo Shin
                    The President & CEO
                    Samsung India Electronics Pvt.Ltd.,
                    Delhi,
                    India

                    Our ref: (1) : Complain no. [protected] dt. 13.08.09
                    (2) : Our letter dt. 18.09.09 mailed to your service network
                    (3) : Complain no. BP [protected] dt. 28.09.09
                    (4) : Numerous telephonic reminders

                    Dear Sir,

                    Our letter dt. 18th September’09 gives all the details how many times we had contacted your people and gave Xerox copy of bill, inspite of that till today i.e. after 46 days of the complain, no action has been taken.

                    Don’t you think it is shameful on the part of company like Samsung giving such poor services to the customer.

                    We are so much disgusted and fed-up with your no response attitude that now we are forced to submit this letter along with the letter dt.18th September’09 to the newspaper for publishing.

                    Hoping to get some response from your end.

                    Yours truly
                    For SCHUTZ CARBON ELECTRODES PVT.LTD,




                    AUTHORISED SIGNATORY


                    C.C. H.O.

                    Encl: Attachment of our letter dt. 18th September’09
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                       N.Manoharan
                      I have a Samsung TV model CS30A9GNV sl.No 3ZAN100108R.On 18th sep while watching TV screen suddenly went blank.On 19th the TV was sent to Smart Tehnologies,samsung authorised service dealer,20 kalappakkaran str,Balaji nagar,fairlands,salem 636004.A workorder note issued by them No 326 dt 19.9.2009.Last 10 days we ontated many times in phone and personally,everytime they say not yet checked.It is very unfair to make such long delays and poor response.Kindly advise them to attend and rectify at the earliest.Thanking you,
                      manoharan
                      [protected]
                      salem
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                         SIMRANJIT SINGH
                        Respected Sir/Madam,
                        i have a Samsung Mobile SGH-620 . i sumbitted my mobile on samsung service centre Ludhiana on[protected]. i recieved the messege from Samsung company on 18-sept-2009. the messege was (Dear Customer, your product has been serviced and ready for delievery. please collect your product at your earliest convenience) . but when i called on samsung service centre they told me my Samsung Mobile SGH-620 is not repaired yet. So tell me what i do now. my Mobile Serial Number is RVIQA77280Z. the samsung service centre address is ( B-37/309,Nirmal Nagar,Canal Road,Dugri,LUDHIANA-2. phone[protected],2501764.......[protected] )
                        Please Resolve My Complaint As Soon As Possible.
                        From -
                        Simran
                        [protected]

                        Complaint Status


                        [Jun 12, 2015] Samsung India customer support has been notified about the posted complaint.
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                           SWARUP MITRA
                          I have purchased one Laptop on 16/02/2009. Unfortuanately it key board is not working from August'09. As I am living in Guwahati presently I have send the laptop to guwahati service centre on[protected] vide work order no. HC/444 which under warranty.

                          Till date they are telling me that Keyboard has not come though the one month is. Now please tell me how long time will you take to repaire the same.

                          Regards,

                          Swarup Mitra

                          [protected]
                          my name is deepak kumar my laptop is hit provlam 45 meenu is satdawn please halp me
                          mobil no [protected] emailid([protected]@ymail.com
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                             ANIL AMBADAN
                            DEAR SIR ,

                            MY NAME IS ANIL AMBADAN MY MOBILE NO WAS [protected]. I HAD PURCHED ANEW HAND SET FROM TATA OUTLET AFTER ONE MONTH IT HAD ACHARGING PROBELM.SO ICALLED ON121THAT IS TATA COUSTMER CARE NO. THEY GAVE ME ASERVICE CENTER ADDRESS AFTER VISTING THEY ASKED FOR THE BILL AFTER SUBITING THE BILL THEY TOLED TO COME AFTER ONE WEEK. AFTER ONE WEEK THEY TOLED THAT IT CANT BE REPAIRED IT WAS IN AWARRANTEY PERIOD.THEN ICALLED THE NODEL OFFICER ALSO SHE ALSO WAS NOT ABEL TO SOLVE MY PROBLEM.THEN I CANCLED THE LINE.
                            NO ACTION HAS BEEN TAKEN ON THE SERVICE STATION GUY.AND MY HAND SET HAS NOT BEEN REPAIRED.
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                               PANKAJ ARORA
                              Dear sir,

                              We have purchased SAMSUNG SPLIT AC from SAMSUNG dealer SARGAM at Jail Road, Tilak nagar
                              & after one month of purchase we have called their service center that noise in blower (indoor Unit) & noise of FAn (Outdoor Unit) is very high but till date We have got no response despite of 100's of Phone call & Reminders & no of e-mails at their service support center. Couple of time their Engg comes & tells us that their is defualt in Blower & Fan as mentioned above & we have no stock at this time we will change it as soon as we receicve it. Now 3 months have been passed but no body has turned up. Service is pathetic no response till date


                              Mail trail send to Samsung are as follows. WE REQUEST TO TAKE PROPER ACTION AGAINST THE COMPANY

                              The Service Head
                              Samsung India
                              New Delhi

                              Dear Sir / Madam

                              My self Sunita Arora ( [protected] ) from vishnu Garden New Delhi , Need our sepeical attention on the following issues which are pending from samsung and want you to have a look what kind of service your Engineers are providing. The Service Engineers which u are sending how they are cheating to customers and declining the samsung reputation.

                              1) Two months back we have purchase one Samsung Splitt AC , one month back water was leaking , we called up for complaint and for service as well , your Engineer Mr INDERJEET SINGH came he said its not our job called the person who has installed the AC and for Service he said Abhi teen months hue hai service is not required and he gone.

                              2) Then there was some noise coming from the AC , I Called up again at your service centre and they send the same Guy Mr Inderjeet . He just clean front panned nor check an the GAS , Filters etc and he said service is done ...............Just want to know also this is the Samsung Service for the A/C . For Noise he said blower need to change and it will take 2 - days . Now today its two weeks no call from your service centere and from anyone for this pending complaint. I have been calling your service dept but no one is updated on same.

                              I have calling your Sevice Manger Mr Sanjay from last three days but i think he is two busy cant attend my call , not interested even to call back even
                              The major problem is this on the call report on both visit your Engineer has not ask even me to sign the report . forcebly when i ask him to show his call report i have seen he has written service done ( which was not done at all ), By hand i have written on call report that i am not satisfied with service and no service is done.


                              From: sunita arora <sunita.[protected]@gmail.com>
                              Date: Tue, Aug 11, 2009 at 9:56 PM
                              Subject: Re: Re: ac service not given , complaint pending from 2 weeks
                              To: support.[protected]@samsung.com




                              The Service Head /
                              The customer care manager
                              Samsung India
                              New Dehi


                              The below reply from the service team was given on mail July29, 2009 almost two weeks back.


                              Till yet no call , no action from your side to solve this complaint.( BP NO [protected] ), I just want to know this is a kind of service Samsung is providing to the customer, taking more than a month to change a blower.

                              Please take this matter seriously otherwise very soon we will be going to the consumer court against the service head /manager and against samsung too.

                              SAMSUNG / Split AC — NO Services Support

                              We have been calling atlest 5-6 times in last 2 momths to SAMSUNG service station for routing service checkup.

                              Company gives 4 free service for first year.But so far they have not done even 1st service.

                              They have booked all over complain but non of there technicians have visited to attend complain.

                              Below are the detaisl when & how many times we have booked a complain related to service of Split AC unit.

                              First complain: Dt. 14.06.07 Comp. No. [protected]
                              Second Complain: Dt. 05.07.07 Comp. No. [protected]
                              Third Complain: Dt. 18.07.07 Comp. No. [protected]
                              Forth Complain: Dt. 20.09.07 Comp. No. [protected]
                              Fifth Complain: Dt. 17.10.07 Comp. No. [protected]

                              All the complain have same complain number & is booked under service.

                              We hope by sending this complain to you we get some solution.
                              Job Requried
                              i have also recived no any type of service from samsung after purchasing split a/c from samsung plaza, shivrangni cross road, ahmedabad till 2009
                              v.n.panchal m-[protected]
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                                 rohith
                                sir,
                                i got a samsung guru e1410 mobile as a bday gift from my sister on may month this year,after one month the phone started getting switch off automatically.then i gave to a service centre in trivandrum they told its the problem of software they try to reload that and said that its not accepting the software after one moth they told they vil send the fone to cochin to repair,again it tuk one month now they are telling its board is having the complaint and the fone is send to bangalore,its unfortunate to see that a reputed firm like samsung is having poor service and the time delay they are causing.kindly give me a feed back about wat shud i do to get my mobile back as soon as posssible

                                samsung guruE1410 — not getting my mobile back

                                i have given my mobile on 20-july-2009 for repairing under warranty period in civil lines allahabad
                                sasung service center
                                IMEI no [protected]
                                serial no R3Y9120435Y
                                but still i won't recieved my phone & service center is closed since 2 week ,
                                so pls resolve my complaint.
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