Samsung India Complaints & Reviews

sir

ansari shoeb
me ne samsung note 3 19/03/2014 liya tha us me kafi bar problem ua ki pa samsung service center ke owner mr ajay qazi ne kaha tha ki aap ko refond mile ga par ab wo replec bol rahe hai .me ka ki kya garente ka ab aap ko replec do ge us me problem nahi ho ga .to samsung service us pe koi jwab nahi de raha aur me ne kaha ki aap us replec mobile handset par warranty do to us bhi mana kar rahe hai plz aap meri help karo.

me aap ko sab he copy deta hu aur samsung service center ne mere mobile bill ki date bhi galat enter ki hai aur ek ber motherbord chang kiya par us call ko cancel kar diya us ka tokan number hai mere pas wo bhi me aap ko deta hu tokan number {[protected]} date 23/09/2014 ye call service center ne cancel kiya hai . aur mere mobile bill ki date 19/03/2014 hai aur service center ne 27/03/2014 enter ki hai plz help me .

I have a bubble on my grand 2 screen. When i went to the samsung service centre. They told me it is a problem of tape and they changed the tape then next day i have same bubble on the screen. Then thy were sayig your screen is damaged they changed the screen. But now on again i have a bubble on my grand 2 screen. Totally fed up wih the sasung service centre sec-17 faridabad.

Dear Sir,
Since, my Samsung monitor I made a complaint on 3rd Feb'15.In response to my mail Samsung service Engineer, Mr.Nitheesah Service Engineer had called on me and taken photos of the monitor, my ID proof, bank account details and original bill Xerox.The details of my monitor are given below for your information.

Make:: SAMSUNG
S.No: ZT8TH4LC101099A.
Model: S19A1ON
Model: LS19A10NS/XL


In this connection I received a phone call from Samsung customer support informing me that they will be sending the Cheque towards the cost of monitor to me Rs:5, 150/-.But so for I received NO confirmation of phone call from their office. When I tried to send a request to their customer care and other supporting email IDs given in their website, unfortunately all the mails are returning back undelivered informing technical problem.Once I receive the cheque, I want to purchase a New Monitor.You may agree with me it is more than 10 days from the date of my lodging a complaint and now a days computer became a part of our daily life .With out monitor I am NOT in a position to continue my project work.So, I request you, please advise the Samsung to send the cheque at the earliest possible.
Thanking you,
With regards,
Rao.
my mail ID: [protected]@gmail.com
Ps: The mails I am sending to samsung customer care are returning back to me.

My daughter is still in Germany for an exchange program and so that we could be in touch with her most of the times, we got her a local Germany number from Matrix Sim Cards. We had never faced any issues while connecting with her, thanks to Matrix but very recently I had been trying to get through her and despite trying every hour, the call would just not connect. So I gave up and called the customer support team for help. I am assuming that the customer care guy Rahul would have understood the urgency in my voice as I was asking him to sort this quickly so instead he was really kind enough and asked me if I would like him to connect me to my daughter via a conference call. He helped me connect and let me speak with her for almost 2-3 minutes and once the call was done with, I had nothing to say but only to thank him and his team for this gesture.

Dear Sir/Madam, I’ve purchased Samsung washing machine [ fully automatic- top loaded machine ] last 11th Feb. 2013 from lucknow utter Pradesh. After used more than 1 year I have observed that many clothes getting fed. Regarding the same issue I have logged complaint with Samsung on 24 Feb 2014. Engineer visited at my home & checked that he has suggested to me that please try to change your detergent powder. I have changed detergent powder and after few months analysed still my clothes are getting fed by machine. Again I requested to Samsung on 8th Feb 2015 within warranty period (Till 10 Feb 2015) please do the needful for me but Samsung reapplied during the last engineer visit no any issue found in machine technically. But I have shown him many clothe which are got fed by machine during that period. And continue i am getting the same problem due to that my thousands value clothes are now use less. Here I am accepting solution for my product Mukesh Srivastava

I had the board issue on this TV for one month.I complained this corresponding shop.They did not take any actions about this issue for last one month.They asked the same problem again and again.So I complained to customer service.But no one take any actions.So please solve this complaint as soon as possible.

i have purchased a Samsung 2600mAh Power Bank from Ask Me Bazaar but it is not working it is delivered to me on[protected] after delivery the item i tested it but it is not working in both ways like input and output power supplies so please return my money of Rs.300/- only

On this 6feb, 2015.. I purchased samsung note3 hand set sm-n9000zkeinu, [protected], name of rahul srivastava from parvati electronics, address:sec-b, lda colony, kanpur road, lucknow. Phone:[protected]..
From first day, my handset is too heating, with in 24 hours i am contact to dealers, regarding this.. Dealer advise me to watch set for 2days more...After that
On 10 feb, 2015 handset is still heating, then dealer advice me to go samsung service centre...On 11 feb i went to service centre..Cooling point, address:k-16/17, aashiyana, near power house, lucknow. Phone no.[protected]. But no proper responce from sevice centre.. Handset is just 6 days old.. They are playing with me from dealer to service centre, counter to counter...I complain/bill no. Received from centre is: [protected]. On service centre, mr. Kunal f2f (Employee of that service centre), is agreed with my problem and accept, yes heating problem in my note3 handset.But owner of that service center mr. Pramod mobile no is [protected]. Is create issue, and treat like a football...
Now enough, as per my self pevious, commitment.. I am going to court and social media also..

Plz look into the matter, and no proper responce from my previous mails..I am feel very shame on samsumg company, customer care and products...

Regards!

Rahul srivastava
#[protected]
[protected]@gmail.com

I purchased a samsung tv by paying 72000 after an year my smps board was replaced and i have paid 5700/- and in 4 months the smps board is damaged i have tried to contact call centre Company once again wants me to pay its a real pain

I went to buy Samsung Grand Prime Core which was around 9K at Spice Hotsport in Janakpuri Dist Center. The sales girl showed me the featue of multi window option on a demo pic and said that the neo plus model also have the same feature and the screen size is also big. So I bought the Samsung Grand Neo Plus for around 12K. But when I whent home and checked it didn't had the feature.When I went back to the store to check it they downloaded the multi window app and gave me the set saying that it does have the function. If they had been honest and told me at the first place that it does not have the function I would have bought the Prime model. Now they are not replacing the set nor are they returing the money. Where should I go. We have been running here and there from the past 4 days. Take the complain seriously otherwise I do know how to get my money. My Mobile no is [protected]

Sir, I am from Chennai. I travelled to Shimoga on Friday 6-Feb-2015 to get medicines for my ailing mother. As I was not feeling well, I came to get medicines from a pharmacy nearby and some how I lost my mobile outside with the headset. The Samsung mobile ACE Duos GT S6802 has dual sim facility and is metallic black. The IMEI Nos are, [protected] and [protected]. I called up the airtel customer care on Saturday morning and blocked the sim cards airtel and vodafone. Requesting your help and support to deactivate the mobile set with the above IMEI, so that it is not misused. I filed FIR Complaint online and the ID is CKH[protected]. Please do the needful.

no action taken against my complaint regarding subject matter. This is not at all expected from samsung. In demo customer remark this also mentioned and the service felo also committed to replace. But even after 1 month they did not attend ( dt of purchase 15.01.15). Sourav banerjee [protected] paradip

i am getting a black spot while using the camera and i asked about it in the service centre.they said that there is a problem with the lens and is not covered in the warrenty due to scratches on the camera glass and they are charging me about 10000 rs/- for galaxy s5.i bought the phone on november 16th 2014

Dear sir/madam, I would like to inform you that I have raised the Complaint My LED Tv Problem Automatic Switch Off Problem We have taken Samsung LED 32 inch, Now LED TV is automatic switch off problem We complain about the same in Samsung customer centre about 3 days ago, In spite of many reminders, they give the same answer that engineer will come tomorrow. What to do now, At the time of taking, Samsung and shopkeeper tell us they give us best service and after taking, they treat us like go to hell. I Know there is little hope here but i expecting that issue will be resolved soon, This problem identified last 2months onwards, i have raised the complaint 11th Feb 2015 our Online service employ, I will call him to our company call center employs. He saying every day today before 8pm our service engineer call you, But nobody as call to me. Please kindly need for my Issue Product Details SAMSUNG 32H4003 LED Purchase Date: 11/Oct/2014 Online call center Complaint details Reference no: [protected] Service no: [protected] My address details S.Prasad, S/o Gangadhar Rao Babu Jagat Jeevan rao street, Lankpet, 38th Division, Eluru-534005, West Godavari Dt, Andhra Pradesh, Ph: [protected].

Shirin kaziji here mene jhlrapatan ( Bombay Cellulars) shope se Grand prime mobile kahrida hai Date ..21/01/15 ko liya usi din se mobile theek nahi chal raha hai or shope wale mobile change nahi kar rahe hai mobile ki keemat 14, 200 hai plzzz meri help kijiye muje mibile change hi karna hai ...shope adress Bombay cellulers near sun temple old sabji mandi Jhalrapatan, 326023 Mobile [protected] Email:bombay .[protected]@gmail.com

Shirin kaziji here mene bombay cellulars shop jhlra patan city Rajasthan se samsung mobile grand prime ...Date 21/01/15 ko khrida hai liya usi din se mobile not wirking proper shop wale na to change kr rahe hai na sirvice de rahe hai plzzzz reqwest hai ki meri problm solve ki jaye me mobile change hi karna chahti hu ... Sope name Bombay cellulars Near sun temple old sabji mindi Jhalrapatan distic jhalawar 326023 Mobile no [protected]

Dear Sir/madam, I had purchased Samsung mobile handset six months (Approx) back and I had visited your service centre in Jagat farm in several time for camera problems related to Samsung mobile handset but mobile could not repaired. I want to know whether my mobile will be repaired or not. My mobile is under warranty and to fix this, i will not spend a single a Rs. If not properly i'll take the case in consumer court. Last time i am giving you this information. Please help me to come out with the problems related to your handset, which is causing a very big trouble to me. Samsung is penalizing me because I had purchase Samsung make handset. Please take the necessary actions on them and do the needful at the earliest. Gurunandan Mishra [protected] Sperry plast ltd. plot no.3A & 16, Udyog vihar Greater noida, UP

Sir . We purchase Mobile Modal No GT-S7582 on[protected] At Sajni Selections Hindupur . That Mobil Will Goat Back up Problem lost 10 Days We consult yours service center At Hindupur That service Person has tell Your mobile battery failure He told 6 Six Months Over We not Clime Warrenty. So yours products Work only Six Months. This type of working products so many are in market at low price That why we won't purchase samsung products Thank you M.Mahesh

The whole service vertical of Samsung is pathetic. Its almost 1 month that I have complained about the Samsung service center in Marathalli Bangalore to the mail Samsung service call center. After lodging the complain twice (First time they closed it without any action) I see no response, no action, no updates at all. If the organization is not taking its service seriously, I would never like to go for any samsung product here onwards. My plight started 2 months back when my Samsung S4 mobile camera broke. From December 2014, I have been following up with the call center for Samsung S4 camera which they finally got in stock on 5th Jan 2015.(Rct No : 15010175 mob no: SSGT19500 Name : raju cash memo : amt : 4219 rs date : 5 jan 2015) After a day long repair procedure, they returned my mobile only to find out that the Mobile phone vibrator is not working. When I called them up, they asked me to get the phone. On 7th Jan, the phone was kept with them for the whole day. But the response I get after 6 hours is that they do not have the part in stock. Since them I followed every alternate day with them. But the same response. "We will get the stock tomorrow or in the evening". Spoke to the manager- Mr Rahul(contact [protected]). Same laid back, unprofessional response. After spending my energy and money in calling them for 15 days, I finally called up to complain against them in Samsung call center[protected] and lodged a complain (complain number:[protected]) against the Samsung Service Center- Marathalli, Bangalore ( Contact : [protected]/[protected]).They assured me to get a call in 4 hours. But no news whatsoever. After two days, when I called back to find out the status. The status was, the ticket was CLOSED. No call back, no resolution, no updated. Just CLOSED! I reopened the ticket and after a day someone called up. No clue of what the call is all about. But finally agreed to take the complain. Its almost 20 days. I do not hear from them. Today I again called the Samsung service center for checking. Today again no stock. AS usual, "Madam the stock will come tomorrow, please call tomorrow". #FedUpOfSamsungService. Though I am surrounded by Samsung product, I have finally promised myself. NOT TO BUY ANY SAMSUNG PRODUCT IN THE FUTURE. Dipti - [protected]

We have taken Samsung LED 32 inch, Now LED TV is tilted in position and we tried to fix but unable to do the same. We complain about the same in Samsung customer centre about 15 days ago, In spite of many reminders, they give the same answer that engineer will come tomorrow.What to do now, At the time of taking, Samsung and shopkeeper tell us they give us best service and after taking, they treat us like go to hell. I Know there is little hope here but i expecting that issue will be resolved soon.