Samsung India Complaints & Reviews

I gave complaint through phone on[protected]Saturday).. But no response from the company. Complaint reference number :[protected] Kindly solve the problem as early as possible mobile no:[protected] [protected]

I was facing problem with my Side to side door fridge since for water leakage. so i called up Samsung Customer service to lodge a complaint. I am a working lady so i requested the engineer visit after 6:45 pm, however engineer argued with me that he cannot come at that time. So I have to to do adjustments and be on time as per his preferrences. He said switch of fridge for 24 hours and it will be fine. I did that activity and since then my fridger is not working at all before that it was working however their was a leakage. I called up again on 27th Jan for the same that fridge is not working again engineer said he cannot come after 6:45, so i again had to call up customer service to caomplain regading the same. finally one engineer came and he said their is gas leakage problem so someone else will come to fill gas. since then i am calling up regularly but no help at all. on top oof that i received a sms from samsung stating Dear Customer, the repair service has been cancelled as the cost was not approved by you. This is very frustrating and disgusting. i need your help to resolve my issue

NO.BS/MOBILE/2015/002 Dated 31st Jan 2015 To The Managing Director/ CEO Samsung India Noida, (UP) SUB:- LEGGAL NOTICE COMPLAINT NO. 128522.2.2014. DATED 27 Dec 2014 CONSUMER AFFAIRS. Kindly ref my EMAILS from 05 DEC2014 to 30th Jan 2015 Respected Sir, I purchased core 2 mobile phone of Samsung Srl no.35689-[protected] from mobile house Phagwara gate Jalandhar vide cash memo no.49308 dated 02 Dec 2014. Mobile was found defective and approached to service station Jalandhar. I have visited to 40 times of service station in three month. Company could not able to repair/ replaced or returned the cost of Mobile phone. On 30th Jan 2015 I collected the mobile and found they have damaged very badly during repair process and mobile is switched off after 3 minute automatically. Under the consumer act case has been registered AND approached Prime minister and finance minister. Till date no any action taken by Samsung. Why not case registered in Punjab Police for harassment, cheating and shortly I will approached to Hon’ble consumer court Jalandhar as case already forwarded by ministry of consumer affairs. Sufficient time already given to company. I will request replace the mobile or return the cost of mobile with harassment charges Rs. 50000/- please. BALWINDER SINGH HNO.372 Jaswant Nagar JALANDHAR CITY Po. Urban esatate-1 Punjab 144022 ContactNO. [protected] 2.Hon’;ble consumer court Jalandhar Copy to..1 Hon’able PRIME Minster of India 2. Finance Minster of India Note. Digital signed copy treated as origin

I have lost my mobile phone in auto while travelling from keshtopur to joramandir on 30.1.15 around 4.30-4.45. I am sure i dropped my phone in the auto. I have lodged a complaint with my area poilce station (Baguihati poilce staion) and blocked my sim on that day itself. Can you please help me fine my phone. (IMEI- 357089/05/176235/1 IMEI- 357089/05/176235/9)

FEDERAL DEPOSIT INSURANCE CORPORATION Certificate of Insurance This is to certify that WORLD BANK OF SWITZWERLAND have entered into insurance bond with Federal Deposit insurance corporation for MR:THAKKAR AKASH RAJENDRA KUMAR with sum (£500, 000, 00 GREAT BRITISH POUNDS) which is awaiting transfer to his nominated bank account in India through the Reserve Bank of India. The total sum has been insured with the above mentioned company. The Finance and Payment Department has automatically undertaken this Insurance Bond on the condition that the above stated Insurance Bond should in no way be broken into or award prize money be deducted until the said award prize money is remitted into the account of the beneficiary. This insurance bond is hereby undertaken and underwritten by Federal Deposit Insurance Corporation in compliance with the Finance and Payment Department Financial Act of 1997. Signed and sealed by the within named person below: This Day:1/2/2015. Sign______________________________ ESCA JOHNSON (CHIEF OPERATING OFFICER) Congratulations Beneficiary MR:THAKKAR AKASH RAJENDRA KUMAR We are in receipt of your provided delivery information. We emerged you as one of the lucky winners from this year's SAMSUNG AWARD PROMOTION 2015. This is to inform you that Your winning prize £500, 000.00 Pounds (Five hundred thousand British Pounds) Only has been verified for payment by this Department and approved for delivery/pick-up. Your Winning will be leaving (Samsung Company) vault room and get to India. Please you are to take very good care of our representative for he is a foreigner and he do not know anywhere around India. Below is his Flight Schedule. BRITISH AIRWAYS FLIGHT SCHEDULE I N D I A Outbound London Heathrow, UK (LHR) - Delhi (DEL) Select BRITISH AIRWAYS BA0257 Note arrival day Aircraft: 777 - First class - Direct flight - Duration: 08 hrs 15 mins Departs: 1TH FAB 11:35 Arrives: 3ST : FAB 08:20 Inbound Delhi (DEL) - London Heathrow, UK (LHR) Select We congratulate you once again, you are to keep your winning secretly until you receive your funds, and this is to avoid anybody from stealing your winning information’s because if there is a call for double claim you may lose your chance of receiving the global amount. We have prepared your winning certificate and your winning amount £500, 000.00 GBP is ready to be disburse to you. It will be send through the fastest means and easier means. The funds has being packaged and sealed as DEMAND DRAFT along with your winning documents to show the authenticity and genuineness of the funds . The winning prize is package in a parcel with sealed to prevent anyone from opening; the parcel will be send through Diplomatic courier service to India as a diplomatic parcel. One ATM CARD (Samsung Galaxy S4) and a 52 inch Widescreen LED TV with Built-In Home Theater System from Samsung Electronics will be presented to you as a gift at the time of delivery by our diplomatic representative assigned along with the diplomatic courier. IMPORTANT NOTICE ================ Our representative is coming to India to assist you for the clearance of Your Winning Demand Draft of 500.000.00 from India central bank Authority, after the clearance, your winning amount will be deposited and converted to India Currency Through the Reserve bank of India. Please note that you are not expected to pay anything like custom clearance charges in your country because this is an International funds which is to use to build a CHARITY home in your community You are Not expected to pay for Indian Airport Authority Clearance Duty Fee / Once our senior representative officer arrives your country India he will be taking your Demand Draft of 500.000.00GBP To Reserve Bank of India for the conversion of currency from Great British pounds to India Rupees. NB: Our Special Assigned Delivery Diplomat: JOHN MARTINS from (UNIVERSAL EXPRESS COURIER, LONDON, UK) whom ID CARD is attached below will be leaving UK TO INDIA to make the delivery of your DEMAND DRAFT (500.000.00gbp) through British Airways. IMPORTANT: We cannot deduct any charges fees from your winnings prize because it has been insured to its full value of amount and enclose as a diplomatic delivery in your favor and been already dispatched. Once our diplomat reaches India he will be making a direct contact to you, you are to provide your banking details to him because the funds will be directly transferred to your personal account through the reserve Bank of India. Once the funds has reflected in your nominated account our senior representative officer will proceed to your destination to delivery all the necessary document and other winning items to your home address. *We also urge you to keep your pin numbers confidential. We wish you good luck and congratulations once again. Dr. Jerry martins Chief Executive Officer (CEO) Samsung Company UK Board [protected]@outlook.com For Further Clarifications Contact: For Inquiry Call: +[protected]

sir iam gopal krishna iam from telangana i have recived a message from samsung company that iam wined a prize of 500000GBP .For this samsung deplomait have came to india from uk what he said i did it i have payed 70000 of money and now he is asking 2, 59, 999 for bank upgradition plz tell me its fake or real

I have purchased a Samsung refrigerator on 21st Jan 2014 from Manglam Samsung dealer showroom, Jaipur. It was delivered to me on 25th Jan 2014 in utterly damaged condition and packaging was even worse. The dealer himself transported the product from Jaipur to Baran, it is dented from several places and the interior tray is also broken. To my respite I tried contacting the dealer and tried to delved with the legal procedures: contacting to Samsung authorities via complaints portals and customer care number. To my surprise the behavior of the dealer was quite unacceptable, he was vituperating during the whole telephonic conversation and tried to take a dig at me and not even respecting the fact that I am a customer to Samsung. When I explained with such harsh behavior he might loose his licence, he even further go on to tell me that he has damaged the refrigerator on purpose and he is not liable to me or to the company ; continue such behavior in future also and will not replace anything, the conversation was too disturbing for me and in the end I had to cut down the phone. I have registered a complaint but Samsung authorities are telling me that its not their fault and dealer is not accepting his also. Though, I don't want any money as refund but my refrigerator to be replaced with an apology, they told me it needs some legal proceedings which will at least need 2 weeks and a guy from Samsung has already submitted some documents. But, the response was way too negative and liberal for the dealer and in a manner they tried to curb the whole matter. As an honest and responsible citizen of India, I want to raise my voice on this platform and bring awareness to every common people who might be suffering from such incidents time to time.

Hi, I bought Samsung LED Joy Series 5 TV with Model Number- UA32F5100 from Pitapalli edapally on 21 jun 2013 and since yesterday there is no video coming, only audio is working. Today, a Samsung technician came and told us picture tube is not working. Picture tube gone in just 1year, this is the quality that a brand like Samsung has to offer its customers and what if the picture tube again goes dead in next 6 months. I don't need this product anymore, replace this product ASAP. Thanks, RIYAZ KHAN RIYAZ KHAN [protected]

Please refer to my complaint no:[protected] dated 17/01/2015. I am very much thankful to you Sir, for attending the fault of LED TV.BasicAlly I am a cable TV operator in this area. Before the purchase of this TV, I took thorough survey and compared with other brand TV. I opted this brand TV, as it was matching cable TV network very much and having numerous features, which is not available in any other brands. Now, as far as my TV is concerned similar type of complaint was took place consequently two times with in one year. My area cable TV consumers who is having this brand are very much satisfied and they should not face the similar problem which I faced. Therefore, I request you Sir, kindly withdraw my TV and have a thorough investigation at your end as it would avoid dissatisfaction over this brand among the VALUABLE CUSTOMERS. I expect your favourable reply at the earliest.With regards.

Dear sir, I have purchased a Samsung mobile model S duos 2 black s 7582 past 17/05/2014. But at present Mobile camra not working proerly. Today i went to the Samsung service centre, Jagat farm, Greater noida but he said there is no warranty, if my mobile under warranty. Pl. help me and repaired my handset under warranty, if not then i am going to consumer court with evidence. Lokender Rana on the service center said is no warranty. Pl. help me. Thanks Gurunandan mishra [protected]

We had approached the service center for repairing our T.V. Set Model No. (UA55D8000) almost 6 months ago wherein we were informed that the I.P. and PCB Board needed replacement/changed and the T.V. was to be taken to the service center in spite of requesting them to have the T.V. repaired at our residence. We agreed to have the replacement and made an advance payment of 5000/- towards the work. After taking the T.V. to the service center they have come up with a new problem that after replacing the I.P & PCB Board the problem was still persisting and now they are saying that the Panel Screen needs to be replaced when there was no problem with the screen and they have given an estimate of 73, 303/-. The screen was working fine when it was with us. It is quite obvious that the screen got spoiled only in the service center. Kindly look into the matter and do the needful. Regards, St. John's School Whitehall Shillong [protected]

I have purchased samsung tv 1 year before. Presently i facing problem. When you switch on the tv it automatically get off automatically after 5 minutes and not working. Kindly help to resolve this issue as i am having more faith on samsung tv.

hubli service centres are very adamant. they are not responding customers complaints. they take their own sweet time to respond. Their contact phone nos are always busy. they don't tell the price before taking phone for attending the defects. Suddenly they tell high price if the complaint is out of warranty. for changing damaged plug point its Rs 2000 !!!

I purchased a Galaxy grand 2 for 18500/- 2 months back, there ware a hell lot of problems since the day i got the handset, when i contacted the samsung directly they asked me update the software - after update few more problems got added up with the existing problem. Again i contacted the CC they asked me to factory reset and surely the problem will be resolved, i did that too but still the same problem exists and am really fed up with the product. Its a waste of money and samsung is cheating us by selling the products at a high cost with a cheap quality. 1, Memory card is not detected most of the times and error message is displayed - Check the memory card in other mobile and laptop there is no issue with the card. 2, Mobile is getting heated up like its in a oven while charging 3, Battery backup has gone down 4, Display doesn't glow when power button is pressed. 5, Lock is not released on swiping 6, Hangs a lot and its very slow 7, Some times not able to attend the call because the swipe is not repsonding. on further calling the CC they asked me to take the phone to service center. Even after spending a huge amount for handset i think its nit my job to take it to service center and keep on calling the customer care for resolving the problem. For using a handset by accepting all these defects i can even buy many other mobile for a lower price with a good specs. SAMSUNG makes Worst product and please guys donot go for samsung products and waste your money. Senthil [protected]

I have bought this phone on 18/12/2014 and it has a complaint of out going calls, i have sent this phone to samsung service centre on 05/01/2015. Bu still i didnt get back the phone... When iam calling to them they are always saying that they need more time, now it is about 27 days ago... I need my phone back hope you will take action details of the service centre are Work order number: 12083 Samsung authorised service centre Harmony communications First floor, 429-C21, C30 Lan-ship mall, mavoor road jn, bank road calicut My name: Faisal Address: Narikkuni Calicut Mob no: [protected]

We ordered a expensive samsung washing machine model from Vasanth & co, chennai on said date, they said it will come in 3 days, but came after 6 days on 22nd, jan 15. From then we are waiting for someone to appear for help in installing it and demo. Couple of times they contacted thru phone and said they will come first on last satrurday(24th), then on last tuesday(27th), no one came, then on thurday(29th). More than one week passed the box is sitting idle and blocking way. Making the customer wait daily for the service personnel will arrive is pathetic service. Service personnel behave like King and they assume us as pauper and think it is normal to postpone our shedules becoz they said they will come for install and demo and they wont even call to inform us that they wont come on that day, I spent around 50000 for this washing machine, assuming samsung will give good service, even the shop owner canvassed us to purchase LG washing machine, i didnt becoz of good impression i had with samsungbased on the electronic products of Samsung i used. I regret it now. ** Save Yourself valuable time by checking which company gives proper service in ur area, and buy products of that company. Ask ur friends & relatives on that companies past service behaviour, before buying products. **

I have purchased a Samsung G7102 Grand 2 on 24th Jan 2015, Invoice no: MNT/7822, IMEI no: [protected] From: Move & Talk, Delhi, D-114, Jail Road, Fateh nagar, New Delhi-18. The touch of the above said phone is not working properly so as per the guidelines given to my by the dealer specifically that if i face any hardware/software issue within 7 days so i can avail the service of getting new phone so I went to the nearest Service center: Samsung Care, Mehar Communications, DE-101, Tagore Garden, Near Kukreja Hospital, New Delhi and attended by Mr. Ravi (name suggested by the dealer in case of any issue) and Owner of the Service Center, showed them the phone as well as explained him the issue. Surprisingly rather than resolving my issue he started arguing with parents and just ignoring the main fact by saying that its a software issue and we'll update the software. Now the phone is already submitted to the Service center on the same day (29/1/2015) and asked to come by tomorrow to get the update of the issue. HOW CAN NEW PHONE HAVE SOFTWARE AND HARDWARE PROBLEM IN 5 DAYS OF PURCHASE? AND THEN SERVICE CENTRE PEOPLE ARE JUST ARGUING AND SAYING TO US THAT WE CAN DO ANYTHING WHAT WE WANT TO, ONCE THEY HAVE DONE THEIR PART AT SERVICE CENTRE. IS THIS WHAT WE HAVE TO LISTEN AFTER BUYING PRODUCTS.? THIS IS WHAT CUSTOMER APPROACH SAMSUNG PROMISES? MY MOTHER HAS TO WAIT TO GET HER VOICE LISTENED AT SERVICE CENTRE, THEN I HAVE TO GET IN TOUCH ON PHONE. I WANT NEW PHONE, ELSE I AM DOING COMPLAINT AGAINST SAMSUNG. IT MY HARD EARNED MONEY AND YOUR SERVICE CENTRE PEOPLE ARE SAYING ME I CAN DO ANYTHING AFTER THEY CHECK PHONE FROM THEIR END. THIS IS WHAT I HAVE TO LISTEN AFTER SPENDING Rs.20, 000/-. SAMEER KOCHHAR [protected]

As per receipt no. 3667 as on 05.01.2015 we have submitted an online complaint whereby a service agent came to service. He had fixed a new timer panel to the washing machine which costed 750/-. At the time of service we had found that the timer panel at the spin button was a little slant & then we asked the same to the service agent. He said that it was a manufacturing defect & nothing will happen. After using a couple of times. the new slot, at the spin button was broken. We tried calling that agent but he said to give an online complaint. So please try to solve my problem as quickly as possible and try to replace the same with no cost.

Res, sir
As per above subject, I “ Sabbir G. Dasadiya” bought Samsung GRAND NEO Mobile (EMEI NO.[protected]) from Suprime Electronic ( Authorize Samsung Mobile store) as on 27/07/2014, within 2month from date of purchase, I was facing problems like mobile Hanging, Poor battery life, un necessary mobile switch off, ext. After such kind of massive problem I was given my mobile to Samsung Authorized Service Center (code: - [protected]) on 27th of December 2014.
As per my complain service center update my software and given back my hand set, very next day again I face same kind of problem and this time even my hand set hang a lot and automatic several time in the day.
I again sent back my mobile to Samsung service center on 31st dec-2014 for same problem. This time service center replace my battery and given back my mobile. And given me various instruction to follow. I followed all the instructions which are given by the service center Engineer and use my handset for 4(four) days but even after following all the instruction I face same problem with my handset so, that I again send back my handset to service center.
This time service center told me that we will going to change your handset motherboard so, that you will not face such a problem again. But even after that I was facing same problem and again given mobile back to service center as problem is still not solved.
At last on 07th Jan2015 I was very much disappointed with the poor service quality of Samsung service center. I was complained to Samsung online Helpline center and got complain number of [protected].
After this all Samsung online helpline told me that we will going to observe your handset for 24hr and try to solve out your problem.
On 18th of jan-2015 I got call from Samsung online helpline center we will going to refund your money which you paid for your handset but till date there is no communication from online helpline and even my handset is still at local Samsung service center.
So, respected sir kindly help me out for this problem, I will request you for refunding my money which I paid for Samsung mobile from Samsung mobile (INDIA).

Thanks,
Sabbir G Dasadiya

I purchased a Samsung Semi Automatic Washing Machine on 8th May, 2013 having 2 year warranty. During first week of January, it has been noticed that the dryer is not working and upon complaint locally, the Reliance shop at Madurai where I purchased the same, noted the complaint and send a serviceman for check up and on check up it has been informed that the motor can be replaced freely since the washing machine is under warranty and got it replaced within 8-10 days, duly serviced (I have to pay Rs.650/- towards freight charges for taking the same to service centre). On return, the next day I noticed that they have not made the top portion of the machine tight as there was some gap, I think they have not made screw tight properly. I called the service centre again to rectify the fault after which I went out of station 3-4 days and on return on Saturday, the 25th Jan when I again using the machine, again the dryer got damaged and informed the service deptt again who came and after checking, the 2nd service man without giving the fault details, and signing on a paper went away saying that next day he will call me. But till today to this time (3.55 PM - 29/1) nobody called me and when I contacted, he was telling that they had made a complaint for replacing the motor again and it will take another 2-3 days for correcting the fault. Do you see this a proper way to behave with a customer? With no feed back, poorly servicing the machine causing hardship to the customer. It seems that Samsung wants to sell the products only and after service, it is not proper. Will you please look into this? Thanks, Sekharan RH2 Meenakshi Avenue, Kalai Nagar P&T Nagar Main Avenue Madurai - 625017 PS: Washing machine has been purchased in the name of Ms. Mini Sekharan - Mob: [protected]