Samsung India Complaints & Reviews

I have purchased a Air Conditioner Split 1.5 Ton - Model AS18EFAXTL from Samsung Plaza, M.G. Road, Trivandrum on 24.4.09 by Spending Rs.30, 000/-. Regular services were carried out quarterly by your authorised service centre, viz. Top Coolers, Kowdiar, Trivandrum. On 16.8.2014, the condencer was found damaged on account of gas leaking and for replacing the same (condencer Rs.6000, Gas filling Rs.1650, servicing Rs.225, T.A. Rs.250) an amount of Rs.7525/- was spent by me. Yesterday, the Compressor seems to be damaged and for replacing it, I have to again spent Rs.7000/- and other charges coming to around Rs.9500/-. These two major components damaged within a short span of 5 years only from the date of purchase of AC. In fact a common man find it very difficult to afford and spend these type of exorbitant charges for the defects occurring on your products of a reputed company like you. You could imagine how I could afford Rs.15000/- within a gap of 5 months for no fault on my part. I shall feel thankful if you could kindly arrange make necessary arrangements to replace the Compressor free of cost.

Dear Sir, I submitted our Tab in your Service center Chowk Lucknow, in July Last for rectify the charging problem. After that same problem came. then I submitted the Tab AGARIM TECHNOLOGIES, A-29 NIRALA NAGAR LUCKNOW-226004 on August 5th, again after getting the TAB from Service Center when I checked then found that TAB not repaired by Center. When we again try to submitted the TAB then, Service Center Officials told me that pl. submit this tab next day . on 6th August, I again Submitted the TAB . and last 06 month I visited many times in your Service center but they are not giving us my TAB. I am requesting you kindly do the needful, otherwise with in 2-3 Days I will take legal Action against your organization. Regards... Swadesh [protected]

I bought a Samsung Galaxy in 2013 and during the warranty period the touch screen got broken in an accident and that time when i approached the Service Centre that time which was in Tambaram Sanatorium they told it will not be covered under warranty and told the repair cost will be Rs.5, 500/- for LED and Touch Screen that time i was not given it for service and I gave the same last month that is Dec 2014 and now the service centre shifted to Tambaram and i gave the same for service and it was done and they are telling the bill is Rs.7, 900/- instead of Rs.5, 500/- Hence i am requesting you to kindly take necessary steps to reduce the service charges since the mobile cost of the same is reduced than it was in 2013 when i bought that.

Dear sir i have purchased grand 2 on 26 of dec 2014. I had a problem on 31st of Dec that the camera is not working properly and all of sudden the screen fluctuate on and off i went today to samsung service center Door No 6-3-788/43, Ground Floor, Ameerpet, Opposite Chandana Brothers, Durga Nagar Lane, Hyderabad - 500016. the front office people have informed me that they cannot help me in this regards. they are telling me that i would have came in 6 days b from the date of purchase.. and they are not even repairing my mobile. on which i have told them that i will go to consumer forum in which they have replied me that it my choice in a very bad way.. i felt very bad i am a regular purchase samsung range of products. its very bad and rude behaviour of samsung service center.. pls help me in this regards

Loud knocking sounds coming off my newly purchased Samsung 230 lits.single door refrigerator. This sound started after 3-4 days of its purchase on 21.10.2014. Samsung authorised technician attended & said that this abnormally loud sounds are normal to this product & can not be stopped ! Now Samsung company should accept & acknowledge the fact that their product is defective and they have adopted faulty technology for the said product & making their customer fool ! They should take immediate approppiate remedial measure in respect of my Samsung refrigerator . P . Dutta 11 U.K Path City Centre Durgapur, West Bengal India Mob [protected] .

i hv bought refrigirator on 21/12/12 which was faulty with internal leakage. several complaint registered with diff dates since 31/12/12 till date and i want this replaced since june2013 but why i am not getting it done from ur side????no customer support was available from ur side.. i called several times to custome care but ALWAYS one' reply you ll receive call back with in 24 hours' but never i have received any call nor a solution. complaint no.are [protected]/31/12/12, [protected]/14/5/13, [protected]/17/5/13, , [protected]/9/6/13, [protected]/6/7/13, [protected]/23/10/13, [protected]/6/11/13, [protected]/29/11/13, [protected]/13/1/14,[protected]/5/5/14, [protected]/31/5/14, [protected]/11/6/14, [protected]/16/11/14, [protected]/28/11/14, [protected]/7/12/14 and few more after that. now the question why i am not getting it resolved, AFTER GETTING YOUR CO. PRODUCT I AM DEEPLY ANNOYED. SAMSUNG CO. IS VERY RENOWNED AND THIS TYPE OF NEGLIGENCE AND POOR CUSTOMER SUPPORT IS NOT ACCEPTED. I HAVE ALREADY WORTE TO YOU REGARDING THIS BUT NO SOLUTION...

I bought an LED TV model 40H4250 on 1st Jan 2015. A technician came for demo/installation on 2-1-15 at 3 pm. It took 30 minutes to remove the brackets of the existing TV from the wall and fix the brackets meant for the new tv. Though the packing list says the batteries are included, he didn’t find any in the packing and asked me to give 2 AAA batteries. He then took the batteries from the remote of the set top box and finished his settings of the tv and spent 15 mts on that. Finally he told me that I should get the batteries and then start using the tv. I asked him to explain the features of the TV with respect to the tv remote. He was in a hurry and spent only 10 minutes to explain. When I told him that a demo means he has to demonstrate all the features of the unit. He was insisting that he has to leave to attend other calls. Since he was not co-operating, I disposed him off after entering in the installation report that he has not explained all the features. We would have spent about 15 mts in arguing if it was his duty to explain. I have never seen such an uncooperative service technician. A good product has to be supported with the right kind of support. How do you expect a customer to understand with the user manual in English. He didn’t even told me that there is a button in the remote wherein you have got an e-manual. I have been a customer of Samsung for more than 2 decades. My Fridge, DVD, computer accessories and I had enjoyed good support. I never expected the service quality is degraded to this extent in the past few years. Will you please look into this – batteries missing in the package ; very unco-operative attitude of the technician. When I complained to the dealer, he told me that the company evaluates the person on the no of calls he attends to and not the quality of service. I would wait for a week for you to respond. If I don’t get a positive attitude from the management also, I would never recommend Samsung to any of my associates or friends. In fact recently when I bought a washing machine, though I selected a Samsung model, the dealer whom I know well told me that the service is very poor and the service personnel are arrogant and suggested LG instead. At that time I didn’t believe. Now it turned out to be true 100%. [protected]@gmail.com

KRIASHNAKANT RICHARIYA C/O PRAGYA COMPUTER THIRD LINE MANDI BAMORA DISTT SAGAR (M.P.) PIN CODE 464240 MOB [protected], [protected] I HAVE A SAMSUNG SCX 4300 PRINTER AND HE HAD NOT WORK OF ONE WEEK SO I COMPLAINT THAT FOR GIVE THE SERVICE OF MY OFFICE THANKING YOU

i have purchased tab-3.model SM T211 in the month of December, 2013 at LOT, Tadepalligudem, Andhra pradesh, India, The GPS is not working for acquiring GPS fix even out door takes half an hour-So gave complaint to the company within the warranty period twice, but they did not respond properly.So, i am requesting to order replacement of tab or to pay compensation of Rs.30, 000/- for causing inconvenience to me and very purpose of purchasing of Tab-defeated. V.Venkanna, P&T Colony. Tadepalligudem, 534 101

I bought two two Samsung Smart TVs 55H7000 and 48H6400 but product is faulty and suited for India market and I feel cheated by Samsung . Non-HD(SD) channels performance is so pathetic that it strains eyes. I have two DTH providers (Videocon and Tatasky) and performance is horrible with both DTH connection. Samsung guys visited multiple times and showed me 3D pictures to convince it's not a product problem as HD performance is ok. It gives me an impression that Samsung has not understood or studied the Indian customers requirement as only 20+ channels are HD and rest are non-HD. and if you can't have a good view of non-hd channels it's sheer wastage of money. I had a samsung 32inch lcd tv and believe me it's non-hd performance was better than so called smart HD tvs. I have brought this problem to the notice of India CEOs office and awaiting a positive feedback. SO far calls received from CEOs office is of no use as they repeat only one sentence as parrots do "Non-HD channel is ok so there is no problem with TV". I am not sure how can LED TVs performance be worse than even LCD for SD channels and why LED TVs performance shouldn't be better than LCD. As a customer I feel cheated as product specification doesn't say that this TV should only be bought to watch HD channels. Best Regards, Sanjay Pandey

I am Ram Kumar Khandelwal from kalka(Haryana). I purchased one samsung washing machine on 2006. Last month the motor of the machine gets burned. So i complaint our nearest dealer M/S RAJ ELECTRONICS, PINJORE, HARYANA. They send one engineer Mr. Rehman to our house and change the motor and charge Rs.2400 from us and also he did not give us the reciept .But when we use this again the motor sparks and got burned. The same day we call the same person regarding this but he ignore, so we call the customer care for this purpose. the engineer came and said that the motor was duplicate. Again when we call the same person Mr. Rehman, he says i don't come. We told that we complaint this, then he says do whatever u want. We gave Rs. 2400 to that person . Now what should we do. This is also not good for company's reputation. SAMSUNG is a brand, but the dealer done this type of behaviour with the customers. Please told the dealer that don't do this to ur precious customers and also arrange that they either return our money or replace the motor of the washing machine. Kindly do the action ASAP Ram Kumar Khandelwal [protected]

Samsung Uk lottery fraud I got below sms on my mobile no. on 22 Dec 2014. YOU ARE SELECTING AS A WINNER FOR 500000 CASH FROM SAMSUNG.TO GET YOUR AMOUNT SEND UR NAME ADDRESS NUMBER AT OUR EMAIL ( [protected]@hotmail.com ) One lady and one person is called me on the next day from [protected] this mobile no. and asked me to pay custom charges 21500 below account. State Bank of India A/c Name Raju Khan A/c No. [protected] IFSC SBIN0003245 Branch Sarai Khawaja, Faridabad, Haryana I had paid money through NEFT on 24/12/2014 to above account. Then after that they asked me to pay 49200 for transfer and conversion charges of RBI. I refused to pay then they told me to pay 35000 again I refused to pay bcoz I don't had that much money. Finally I said I can pay only 8000 they said it is ok they had given following bank details with other person name. State bank of India A/c Name Karan Singh A/c No [protected] IFSC SBIN0003814 Branch Hussain Ganj I paid 8000 to above account on 30/12/2014. After that they r saying me to pay more 15000. I got cheated, fooled and lost 29500. plz plz plz help me. My mobile no. [protected] Thanks and Regards, Shrikant Yemul

helo sir or madam i was purchase a samsung phone on[protected] and that time i was facing more problems but i was ignore that . but its inoph the i was go to service center on[protected] and complaint number is [protected] and they changed my full assembly changed but my problem is same phone again restart and restart . my home at himachal pradesh and i have go for cervice station at chandigarh for special phone repaire its aprox 200 kilometers and now today i have submet the phone at cervice center and complaint number is [protected] . i dont want to repaire it again and again my home is soo far from cervice center . my handset problem is manufacturing fault . and now i want to refund my amount .I am totally frustrated now with their pathetic service and feeling helpless.Every time they gave me wrong commitments and insulted me saying that go anywhere for the complaint they do not care, will do as per their convenience. Need a strict action against their service and behavior. i dont want to repaire it . and today i was call at custmar care they submet my complaint they provide me complaint number is [protected] they says that they mailed to their asm and bsm but they dont provide me mail id . the service center name is ( Sparkle) jnumber is +(91)-[protected], [protected] Regards, VIJAY kumar [protected]@gmail.com [protected]

I bought a samsung mobile SM-G313HU from simran digital studio nayagaon saran. i found network problem from starting day. i complained to retailer but he didnot resolved. then i went to hajipur service center they called me six times but didnot resolved my issue. now handset is at patna service center. samsung & retailer both are cheating me.

Dear Sir, Good Morning, My self Munender Kumar, i am using Samsung Grand 2 cell phone, the wrok in Good condition bt their charger no worked properly, they not charged my cell phone.my cellphone still Under Guaranty/warranty period, plz look at this mater nd give me the postive response.

I have purchase a samsung printer may2014. But printer have repair i call customer care no response. again again calling after receive a service engineer. her said toner complaint. i replacement a toner cartridge compliant. but this time no response the samsung company. i am calling many times customer care...

Sir, I purchased a Samsung Note3 Phone IMEI No: [protected] on 2nd Feb 2014. Although I heard a lot about your product (smart phone) but the day I have bought this phone, I am regularly facing problems i.e. Phone heating, speaker problem & networking problem. Due to which I am facing (financial loss/mental harassment/and much more) with my smart phone. Although I have visited with the complaints in your service center in Sec-17, Faridabad but till date they are not able to resolve my problems due to which I am regularly visiting your service center. I feel, that it wasn’t a smart decision to go with your smart phone and the brand Name (Samsung) doesn't match with your quality and services. I hope you will understand my problems, since I have bought this phone & it’s further kindly requested to replace my phone or get me some better model in Samsung. Hoping for the best decision suitable for me ASAP. Regards Vibhu Bhatia C/O Property Profits NH 5/40, 2nd Floor, Railway Road, Daridabad-121001 [protected] Enclosed: Copy of the Bill

I am two time complaint register of Samsung customer care toll free customer care number, they are not helpful suggestion of my Samsung mobile WiFi network are not working, im harassed and im so tired from Samsung customer care service, please kindly helpfull answer and customer care suggestion of my problem..my mobile WiFi settings is not working

Dear sir I have purchased a Samsung Galaxy Tab-4 (T.531 White) and it’s IMEI NO: [protected] on dated:[protected] from ELITE, Grand Apartment Building, Near Dak Banglow Chowraha, Fraser Road, Patna 800001. After purchased 1 days that is[protected] I have got a problem in Hanging/Restart continue have many times call to log a complain Samsung customer care Executive toll free number-[protected]. But they guys suggest to me software update the system and provided complain number-[protected].so I have go to visit authorized service centre of Samsung to Replace the Hand set and DOA issue against warranty/Before 7 days of invoice. But service center guys told to me my hand set to servicing for repair. My question is how can possible 7 days of company TAT. My hand set rapier nor replace. Kindly rectify and replace my hand set ASAP. Note- kindly find Attachment attached of invoice copy. Regards: -NAVIN KUMAR, MOB NO.- [protected], EMAIL ID – [protected]@gmail.com

Respected concern person i purchased a samsung plasma tv on 13/5/14 last back to 15 days this tv is not working then i registered a complaint against this problem.enginier also visited one time and told some part is not working then our service centre order it to head office delhi. but till today not solution for the same and our tv as dead. kindly need your intervention we are very fastrated with this company samsung. kindly help us and take action on the company and service centre also.