Samsung India Complaints & Reviews

Last Oct.24th my brother Mr.Aman Kumar Verma has purchased a Samsung mobile phone model no-Galaxy core 2.I have noticed that phone is defective because the phone restarts and shutdown automatically in every 30-40 min.On Nov.29th I have visited your customer care at Gaya named "Baba Services", your staff said that "it is common complaint in Galaxy core2, it is because of software problem, sir you may please come on 03rd of Dec.for software update".I have visited on 03rd of Dec.and deposited my mobile.On 04th of Dec.I have received a call that your phone is repaired kindly collect it.I have collected my mobile on 05th of.Dec.but problem is remain same.I have visited your customer care again on 06th of Dec.and complaint your staff that the problem is remain same kindly repair or do any other thing that will be suitable for me.They have said that we will change the mother board, I have deposited my mobile again.On 08th of Dec.I have received a message from samsung care that your phone is repaired kindly collect it.I have visited again for collect my mobile, I have asked the staff that is mother board changed or not, she replied that sir IC is changed and your mobile is now OK.I have come back to home with my mobile but noticed that problem is remain same.Now I call your tall free customer care no-[protected] and explained the problem.Then customer care executive said that you will receive a call from our higher authority soon.On 10th of Dec.I have received a call from higher authority of customer care.Your higher authority customer care executive advised me that please visit again the customer care Gaya and kindly call on [protected] from there and please give the call to counter staff.I have visited again on 10th of Dec.i.e.yesterday and made a call to [protected].They suggested your customer care staff/engineer at Baba services that please change the mother board.I have again deposited my mobile and came back.Today i.e.11th of Dec.I have received a call from Baba services that your phone is repaired kindly collect it.I have visited Baba services at 5.45 PM and seat on chair with my token.After 30-40 min when my no came I have visited the counter and asked that problem is resolved or not they said that software updated sir.I have asked that why not you replace the mother board they said that "dekhte hain sir check kar ke".Matlab ki unhone check bhi nahi kiya tha.After that they again update only software and handing over my mobile with suggesion that Sir please check at your home if the problem will be same then visit again.Approx my one and half hour wasted at that place.I have came back and again noticed that problem is remain same nothing new. Kindly tell me how many times I will visit your customer care so that my problem will resolve?Why not your customer care change mother board? Kya maine samsung ka mobile le kar bahut badi bhul kar di? Kindly do the needful.I want kindly buy back my mobile or replace it. Regards. Saurabh Kumar Nutan Nagar, Gaya Mobile no-[protected]

We have complaint in refrigrator from installation of product. It's door gasket is not proper & it is confirmed by installation engineer came from Samsung. We are following for the same from last 7 to 8 months & company service team is not responding in this regards. Two times speak with senior executives on line they given commitments, but no positive responds from service.

I have bought a Samsung note 3 mobile on 5th Jan 2013 and hardly used the same for few months . Since beginning my mobile is getting heat-up extremely that I can’t even hold it in my hand. I have sent many emails and did so many calls to your call centre but till today there is no closure for my query. Nobody is able to identify the nature of the problem so how will they resolve it. It is a hardware fault I guess . I am into IT line and phone is a life line for me. I also carry my important mails contacts and data on the phone. If it was a software fault I could have agreed for the software update. Since, it is a manufacturing defect so it has to be replaced. I am looking for a quick action either by replacement with a new unit or complete refund my money. However if I am remain unheard from Samsung for 2 more days I will be forced to buy a new mobile phone from my own pocket and all my losses will have to be borne by Samsung through court.However, I am very happy with the services you have offered to me and thanks for treating me like a valuable customer. Overall I think I did the biggest mistake of my life by purchasing Samsung. I will never recommend anyone to purchase Samsung in my lifetime.

sir i have submitted many times my mobile to samsung mobile service center for repair of my mobile mic problem, the mic is not working properly, but they have not repaired my mobile following the details of job card made during submit on of my mobile to samsung mobile service station first time job card no [protected] dated 06/10/2014 second time job card no [protected] dated 08/10/2014 third time job card no [protected] dated 28/10/2014 fourth time job card no [protected] dated 9/12/2014 address of samsung mobile service station as attached in photo proof my mobile bill as attached on my photo proff

Hello sir mine samsung note 2 liya hai or abhi tak wo worrenty mai hai but 2 days say screen key light off ho gai hai aaj mai service center mai dikhaya to wo log bol rahe hai ki aapke cell mai liquid key wojeshe problem huaa hai to aapka cell worrenty mai nahi hoga so plz sir i wont required plz muze mera cell worrenty mai repair kar do mere pass itne money nahi hai ki mai 14600 pay karu mai abhi tak uska emi pay kar raha hu plzz

My customer ID is [protected] and i was informed the Samsung dealer -Nagercoil -Tamilnadu on October 2014.They come to my home and replied that to replace a compressor.Upto November there is no response.Then i made a complaint through complaint portal and my complaint no is [protected]..I made call two days once and there is no response. Kindly clear the complaint ASAP.

Sir/Madam, I, hereby, submit my complaint regarding the most unprofessional approach by the dealer M/s Kohinoor Televideo Pvt Ltd, Dadar (E) and the Service Personals of the Samsung Air Conditioners. I would appreciate if you go through my submission here under and take appropriate action to provide me justice in this regard. • I ordered Samsung Air Conditioner, S 1.0T, 12HC5TFUR (MODEL NO: AR12HC5TFURNNA, SERIAL NO: H00GPPDF101216J) on dated 25.06.2014 at a total cost of ` 29600/- and made the payment of the same partially through cheque and rest through Bajaj Finance. • The indoor and outdoor model/chasis numbers mentioned in the bill are different from the numbers on the unit. • The equipment was delivered to me on 04.07.2014. I contacted on phone no[protected] of Kohinoor Televideo Pvt Ltd for installation. A representative was sent who suggested “core cutting” of the column of my room before fitting, which I did with my own expenses for ` 3500/-. • After core cutting, I contacted the representative on his cell no: [protected], who initially didn’t respond and after almost two weeks he informed me that his contact with the dealer is over and hence he can’t attend the same. • I then visited the dealer and apprised him regarding the development. He assured to send the representative but no one attended my complaint. On 29.09.2014, I made a noise at the shop and later called Samsung Toll Free Number too which was once attended by Ms Shubhi. • On 09.10.2014, a technician named Akhil came to install the unit at around 5.00 pm and finished installation by 10.30 pm. He charged me ` 3000/- and provided cash receipt of Soorah Services, Wadala(E) for ` 1740/- which he later corrected for ` 2860/- after my complaint. Before leaving, he set the temperature of the unit at 16 degree and advised me to keep running the unit for next 30 minutes. • After some time, I observed heavy leakage from the INDOOR UNIT. I immediately called Mr Akhil and he told me to put off the unit by remote control and he will attend the same tomorrow by 10.00 am. • He arrived next day, i.e., on 10.10.2014, only by 3.00 pm and as he concluded that unit is not working, he opened OUTDOOR UNIT. Though I objected saying that why so much repairing is required as the unit is brand new and also called dealer also to inform about the development. Dealer took me on conference call with Service Head Mr Pravin (contact nos:[protected] and [protected]) who asked me allow him do the job. The problem could not be solved and he even release the gas 5 to 6 time as the compressor was getting heated up which he was trying to cool down with wet cloth. • All this I narrated to the dealer and their manager Mr Manoj and they told me to attend it soon. • On 14.10.2014, One Mr Anwar, Sr Tech, attended my complaint and replaced original capacitor from OUTDOOR UNIT with an old one to start the unit and left. • While I was cleaning the indoor unit for its leakage marks, I observed a crack of about 8 inch on the right side. Also on swing mode, the noise was unbearable and I immediately called and briefed the dealer about the same. • On approaching Service centre, Sr Supervisor Shri Wasim (contact no [protected]) told me that he will inspect the equipment with Mr Anwar to ascertain the problem, but till date he hasn’t visited the place. • A representative Mr Irfan, though visited around 2-3 Nov and took photographs and observed the working. He briefed Mr Wasim whereas I confronted Mr Wasim that why he himself didn’t attend the complaint. • Next day, Mr Wasim, on dealer’s advice, visited my place and asked for some time. He assured us that the unit will be replaced or your amount will be refunded. • Later he e-mailed to dealer (manager Mr Manoj) regarding necessary documents and hence I duly submitted photocopies of my PAN Card, Pass Book and a cancelled cheque to enable them to make necessary refunds. • On 15.11.2014, Mr Pravin informed me that your proposal for refund/replacement is rejected. It is worth mentioning here that while in conference call, Mr Pravin kept misguiding Mr Vaibhav, apparently his senior, by stating that his complaint is not yet properly launched and they started putting onus of all this mess to the dealer. • Here it may be noted that if my complaint was not launched at all how all these technicians were attending by case so far. Further more, the dealer has provided me with complaint numbers ([protected], [protected] –twice, [protected]) which he made on my behalf. • Still, now have launched a fresh complaint on 18.11.2014 which was received by Mr Arpit who ensured me that a senior representative will contact you within an hour, but no one contacted me on that day. • On 19.11.2014, I received my complaint no [protected] and referring that I once again contacted and was responded by Ms Mohini. After two hours Mr Palak, A Supervisor contacted me, listened to my plight and assured me to take up the matter at a higher level. • On 21.11.2014, Mr Prashant (contact no [protected]) from Noida contacted me, once again listened to my plight and I will come back to you with solution soon. • On 25.11.2014, Mr. Prashant Pal had sent a letter regarding repair of the cracked unit which would cost approx. Rs.1313.23/-. • On 02.12.2014, Kohinoor Televideo Pvt Ltd, Dadar (E) sent us a replacement for indoor unit. • But on 03.12.2014 when a technician arrived for installation, we found that the indoor unit was either a used unit or a display unit because there was huge amount of dust inside the swing flap area and in the upward exhaust flap. • Both the indoor units are disconnected from 03.12.2014 till date. In the scenario, I want an immediate attention to my problem and the only acceptable solution should be (1) Replacement (2) Refund as the machine has not performed even for an hour right from the day one and this entire episode has taken a toll an my routine life and it is evident that those who attended the matter were either incompetent or casual in approach to sort out the matter to the satisfaction of the customer. Samsung being the leading brand, it is the most unexpected treatment I have received and wish that you will understand the depth of my grievance and make the replacement/refund as soon as possible. You are also requested to reply me in black and white so that I can choose further course of action, though unwillingly, to get my justified consumer rights. Seeking an urgent response. (Akshata Arun Parkar) Distressed Samsung Customer A-602, B No 3, Prabhadevi Griha Nirmaan Sanstha, Rajabhau Desai Marg, Prabhadevi, Mumbai - 400025. Contact No: [protected] E-mail id: [protected]@gmail.com

Bought a Samsung refrigerator from kohinoor electronics godbunder road thane. Model no. RT29hAJYASA/TL. The airflow is uneven and cooling efficiency is also uneven. The problem was dedetected and reported on the second day of purchase that is 17.11.2014. The dealer iand the manufacturer are pushing the issue back n forth. I requested a replacement as the unit is defective. But they re trying to repair the fridge. I do not wish to settle for a faulty piece when i have paid money.

From purchase onwards the phone is hanging frequently, low battery, with in 8 months period, the main front cover colour gets faded to be replaced, Ringtone volume is very low when call is connected And it often shows a message not registered on network, so please advice the concerned today to resolve this problem on top priority, So try to replace the mobile as soon as possible...

Samsung Led TV UA32H5500AR TV Bill Date -28/08/2014 from- BISMI KOLLAM near Ushus Auditorium, Pallimukku – Branch Manager: Mr. Vimal Kumar P R (BISMI KOLLAM) Mob: +[protected] We have registered a complaint regarding our Samsung TV as on 25th Nov 2014 @ service Id no: [protected] the model no of our TV is UA32H5500AR & Version code: TH01 While registering the complaint it’s said that your service engineer will contact us & resolve the problem in 24hrs but the staff said that panel of the TV is complaint is they will replace it in 2-3 days. But now it’s become 10 more days is still no more response from your side. I would like to inform one more thing that your customer service is very very poor. We were continuously communicating with your nearest service center at ramankulanara, kollam Kerala throughout these days, but of no use. Kindly take necessary actions to resolve the problem as early as possible Thanks & Regards Manesh Basheer Mail Id- [protected]@gmail.com Mob: [protected] & [protected]

I PURCHASED A SAMSUNG MOBILE IMEI NO[protected] FROM TRUE VALUE . 10 MONTHS BACK THE PHONE STOPPED CHARGING TWO DAYS BACK, I VISITED OKHLA SERVICE CENTER REGARDING THAT THE PHONE WAS OPENED IN FRONT OF ME FEW SCRATCHES WERE PUT ON MY PHONE IN THAT PROCESS A LIQUID WAS SPRAYED ON THE JACK AND RUBBED WITH TOOTHBRUSH THE WHOLE PROCESS APPEARED STRANGE THEN I WAS TOLD THAT THERE IS WATER LOGGING BUT THERE WAS NO MOISTURE ON THE PHONE TO MY SURPRISE I WAS GIVEN A BILL OF 6500RS CAUSE THEY SAID THAT MOTHERBOARD NEEDS TO BE CHANGED NOW I DONT UNDERSTAND WHY MOTHERBOARD NEEDS TO BE CHANGED WHEN PHONE IS WORKING FINE NOBODY IS ANSWERING ME PROPERLY

I purchased a 40" LED TV from authorized dealer of Samsung "Dhamani Enterprises", Raipur (Chhattisgarh) vide receipt no. 2481 dt. 24.09.2011 . Just after one & half year dark band appeared on panel/screen. On contacting Samsung I was advised to change screen. On payment of Rs. 19162.00 vide Tax Invoice no. 13514 Dt. 11.06.2013 to their service center the screen was changed. Now just after passage of one year and three months the same problem i.e.dark band is appearing on screen. On making complaint with Samsung customer care center ( complaint reference no. [protected] ) their technician examined the TV and intimated that the screen/panel is required to be changed . I again contacted Samsung for changing the panel free of cost or atleast on reduced cost, but on 04.01.2015 I have been informed that I have to pay the full cost of Panel i.e. Rs 21500.00. This is a clear case of poor quality hardware, but Samsung is not accepting this and advising me to pay full cost of screen. This is highly disgusting how one can change the screen LED TV every year.

My Samsung Account No.[protected]. Unfortunately I purchased a Samsung 32 Inch LED TV Mode No.32EH4003 through online from ebay vide Paise Pay ID [protected] on 21.8.2014. The TV was supplied by the merchant GRD Store(grdstore.[protected]@gmail.com).The purchase details are given below : 1. Invoice No.2601 2. Date of purchase – 21.8.2014 3. Ebay paise pay ID – [protected] 4. My purchase order No.12035 5. Bill Amount – Rs.18, 602/- 6. Warranty – 1 year From the month of November, 2014, the TV giving trouble. The TV automatically goes off within 30 minutes to1 hour o[censored]se and only the next day it works but again it goes off again within 30 minutes. I placed complain with Samsung customer case. Based on the complaint, a technician from Samsung Service Centre at Pondicherry (SRI PADMA CUSTOMER CARE, phone No.[protected], 4208030, email .Spcc­[protected]@rediffmail.com & [protected]@gmail.com, attended the service and informed me that there was manufacturing defect in the main board and it need be replaced. I forward the copies of Invoice to them. I was informed that order has been placed for replacement of the Board. But after two weeks, the Samsung Service Centre at Pondicherry (SRI PADMA CUSTOMER CARE) informed that they cannot take any action unless they receive approval/instructions/order from the Samsung Customer care. The matter is not solved yet. Kindly take immediate action to issue instructions/approval to the Pondicherry service centre for attending the defect. If not atleast give me a reply so that I will throw away the TV and forget it once for all because even after 15 days of placing complaint, still the matter remains unresolved. Regards A.Mohamed Ismail Superintendent Vigilance Dept, Puducherry Cell: [protected] email: [protected]@yahoo.com

Jayakumar B (mob No [protected]) Jayabhavanam Erezha South, Chettikulangara.P.O. Mavelikara, Alappuzha Kerala. PIN-690106 To The Quality Control Manager M/S Samsung Electronics India (P) ltd ……………. Sir, Sub: Purchase of Samsung LED TV (UA 46 F 6400)- Complaint with in the Guarantee Period-Request to replace the set with new one reg. Ref: Invoice no 293 of M/S T.V.House Alappuzha.kerala.Dated 30/04/2014. As you aware I have the privilege to become a member among the vast satisfied customers of the Samsung family till recently, however with regret I am to inform you that some six months back I bought a LED TV from M/S T.V.House Alappuzha vide the invoice referred above. Eight days back it developed some complaint. The top portion of the television developed a change in colour and turned black and couldn’t clear any picture. When contacted the service personnel it is informed that LED board have damaged and could only repair when parts received from Malaesia. this will take three weeks., instead of replacing the set with new one which is normally done under the warranty period. I have pleaded my innocence to replace the set with a new one which fell on deaf ears. He is of the opinion that he is authorized to repair the set and couldn’t do anything more. In this circumstance I am to request you to give immediate direction to the concerned dealer to replace the defective set with a brand new one since the snag occurred during the warrantee period itself, and repairing the set is not acceptable in normal circumstances under the consumer protection law. Anticipating immediate remedial measure in this regard. With regards. Jayakumar

I had purchased 46'' LED TV in APRIL 14...From SAMSUNG dealer M/s PUSHPAK KORBA (1) I observed leakage current from it's body, I checked by tester, fod glowing, then measured by multimeter, it is . of value 85V. (2) 13.01.14 Raised written complaint ... NO RESPONCE (3) 20.07.14 Again raised complaint (4) 22.07.14 visited SAMSUNG representative & intimated POWER PACK is to be changed (5) 29.07.14 Component no. 07054J A (BIN No. 018-A4-001) .. still there is current leakage, intimated that . . POWER PACK will be changed with in 2/3 days.. (6) 08.08.14 No response even after several reminder to KORBA SAMSUNG representative & dealer . M/s PUSHPAK Korba (7) 09.08.14 Contacted DELHI office generated complaint no [protected] (8) 09.08.14 Mr Farrid reached with POWER PACK, but it is of series 5001, so same could not be replaced. (9) 18.08.14 Mr. Dev Survansi replaced POWER PACK Sl. No. C25-G1-001. E09-A2-L01.. STILL CURRENT LEAKAGE (10) 22.08.14 Raised written complaint to DEALER & SAMSUNG by registered latter no. AKV/PUSHPAK/01 . dted 22.08.14 (11) 26.08.14 SAMSUNG representative came to check leakage current by multimeter, but his multimeter was . not workung. Then he checked with my multimeter & witnessed 85V current leakage. (11) 29.08.14 Intimated problem to Mr Shailendra Raipur area SAMSUNG representative (12) 02.09.14 I was called along with TV to their service centre, about 15 KM away from my residance to . check.TV at their center (They had doubt that there is no proper EARTHING at my house) But it . surprising to note that there is no earthing EITHER at their service cnter OR at dealer'a shop . At both places there is leakage current form my TV, (13) 12.09.14 Mr. Adil picked up TV from my house (14) 19.09.14 Mr. Adil reached with my TV after repair... REAPIR WAS HE PROVIDED THREE PIN CONNECTION WITH EARTING INSTEAD OF TWO PIN NO TV HAD THREE PIN CONNECTION. " STILL LEAKAGE CURRENT WAS PERSISTING" (15) 22.09.14 Second written complaint to DEALER & SAMSUNG... REGISTERED LATTER No. AKV/PUSHPAK/02 dated 22.09.14 called DELHI office with all details... (16) 30.09.14 Mr. Dev Survansi reached wih new penal, but it was broken.. returned wihout replacement. (17) 29.10.14 Mr. Adil replaced my old penal with new one No. KOR 9BN 950083A5007FIL0284 . manufacture date 20th JAN 2014... **** Still there is leakage current persisting of value 85V**** Same was witnessed by Mr Adil Mr. Adil intimated all SAMSUNG TV have had such leakage, but didn't intimated value After replacement of penal there is humming in sound... (18) 26.11.14 Above problem again reported to Mr. Adil (19) 04.12.14 Mr. Dev witnessed audio problem. To day again problem intimated to DEALAR in written & . checked other TV availale at his SHOW ROOM... NO LEAKAGE CURRENT FOUND.. I AM ATTACHING SOME PHOTO PROOFS ARUN VERMA ( MOBILE[protected] Q. No. A-3, VIDYUT NAGAR, CSEB KORBA-WEST, KORBA, CHHATTISGARH, 495451

Disappointed by Samsung- I purchased Samsung LED 32" 5100 (model- UA32F5100) on[protected] of around Rs 38, 000 by Samsung dealer ( evergreen electronic. alibag). Now after exact one year ( after warranty period, I am facing issue with my LED television and I am unable to watch anything as my screen went down with some internal problem. I called to customer care and asked for a service man to visit my place. Customer care executive raised my problem and a service man visited my place. Now the service man says that my Screen panel is not working properly and I will have to replace it which will cost me between Rs 18000 to Rs 20, 000. I am really dissatisfied with the service as well as with the Samsung product. It would have been better if I would have taken Sony or Videocon television. Just after a year, I am facing a problem with so expensive product, that is something miserable. I will never suggest Samsung to anyone. This problem I have seen with many customer and too after one year after warranty period . They haven't check panel durability while selling the product which repair cost is way high .

I have a 32EH5000 LED tv that's rebooting all the time while watching tv. The auto power shut off is not enabled. It turns off then automatically turns right back on. It does this n number of times & is not a factor of being on too long, as it has happened only 3 minutes after turning on. The process takes every 30 seconds & the tv is 18 months old purchased on 23/4/13. Annoying Michael ([protected]@msn.com)

I brought samsung led 32 inch TV 18 months back.when put it on today suddenly picture fade off and burn out with smoke observed. When I called customer support they said us no warranty on TV more than 12 months. I totally lost trust on samsung. I'll never ever buy samsung product in my life. And guide others also not to buy

Hi team, This is with utter dismay that I am writing to you about the poor after sales service that I have experienced with the recently purchased Samsung TV from CROMA, Aundh, Pune, Maharashtra via invoice no. SLF02A[protected] on 26-Nov-14, Wednesday. The purchase is in the name of Amresh Babu. The TV got delivered a day later but the installment hasn’t yet happened (1 week) We have been calling Samsung Customer Care, Croma Centre since then without any proper response to our query. There have been multiple calls and reminders and also a clear cut communication on preferable date and time for installation at our place- but we have only received fake commitments without closure. The last reference query logged with us is [protected]. There is no clarity on TAT from your end/response time to help consumers/ clarity on contact person and there is unnecessary follow-up, bringing in frustration. While purchasing this high value product, our friends had clearly informed of the issues in after sales with Samsung, but we still went ahead considering what was up on offer- however, now we feel that we should have paid due heed to our friends. Would also like to mention that the DTH purchased along with TV has been delivered and installed too. I am not sure if clear cut communication and adherence to timelines is also a difficult promise to be fulfilled at your end. Hope that this email is paid due notice and the installation fulfilled- though still not sure on how will the post service be. Amresh Babu [protected]

i visited Samsung Service Center(solution point) Dwarka Sec-7 on 2-12-14 for software updation of my galaxy grand gt-I9082 mobile as I was facing problem of mobile going slow while opening images through camera directly. One of the employe there open my phone and did somethink which i dont know what they call.from that moment its mike stopped working. I again visited service center on the same day and come to know that its motherboard is to be replaced and i have to pay the cost for it.but my phone was in perfect working condition before visiting the service center except slow processing as i mentioned above. Now they are saying "do whatever you can do, we will not repair your phone". I therefore pray that the company may be ordered to repaire the mobile set and get my phone back as it was earlier.