Samsung India Complaints & Reviews

Sir, This is to bring to your kind information that i have been an old Samsung delighted customer in Home appliances. But in mobiles, i am the first timer. I have bought my Galaxy Core and within three months my device was getting restarted. Approached Service center and fixed the problem. Don’t know what has been done from their side. Again it the device display problem started where the display would go faded on it’s own. As per the experts suggestion, i have kept the App's minimal and less. Even though the same problem existed. It is pathetic to go to service center again as we need to configure the whole apps, take the backup and there is no surety that the device works as expected. I have posted this in the forums multiple times and i got the feedback as this phone is not scalable to higher version of android and it is a failure phone. So, i humbly request you to please provide a replacement phone with compensation continue supporting it by providing the Jelly bean. Your valued customer. Details will be provided on request. Thanks & Regards, Afzal Khan. [protected]. Bangalore.

my samsung mobile creating scratching sound i went to service center they are telling your are using third party apps thats the problem thats not satisfied me if cant use othre apps wahats use of such mobile ? i want my money back service center just reseting my mobile thats the solutuin they have not ready to change ringer because its problem of ringer. already i visited ss enterprises in katraj .

Dear Samsung team, I was purchase Samsung 32'' Smart led TV on 22 Jan. at a time of purchase company held a scheme of smart web camera with this LED. I was purchase this LCD from tanishq Electronics from Hiren magri sector - 4 udaipur. Many time i was call him but till today i didn't get this web camera.please do the needful.i am felling very harassment with this. i don't think that samsung have this type of goodwill in the indian market.our one comment on twitter and facebook will give very poor image in front of other customers.i am a very loyal customer of sumsung so i don't want to go in judicial custody. so please do the needful Rahul Salvi [protected]

I Purchase a Samsung TV for 15, 000 few months back, within 4 months the TV started to give problem and there was lines going across the screen. So i took it to the Shop from where it was purchased and they informed the service centre and the TV was handed over to the service centre, but after that when enquired the service centre stated there is a physical damage and need to pay 9000 for the service and they have not contacted after that When I gave the TV there was no physical damage and now I am asked to pay. So I kindly request you to look into this and gelp me sir. Shall provide the details of the product when I get your response Thank You, Dennis C Francis

I have given My Mobile camera in Repairing but the Samsung Service Center is not Repairing My Mobile Camera only they Are booting the Mobile And Giving Reverse back to me The people Should Think to not buy Samsung Mobile The mobile of Samsung look good but service is not good My Mobile No is GT-I8552

This complaint is regarding my Samsung LED Television which I had purchased on on June 2013. The model number is UA32F5100. The two previous complaint # are: [protected] &amp [protected]. In the span of one year during the warranty period, the display of the television went blank and had to be replaced twice. This was done during the warranty period. However, now the third time, the display has gone blank in a span of 15 months. The service engineer who visited me previously clearly told us that it was a faulty product. I have registered a complaint with samsung customer care centre but they are not replacing the screen and are charging me 12500 for it which I AM NOT GOING TO PAY. I paid 35700 and purchased the TV and within 15 months the TV has stopped working. I checked in google, online consumer forum and also with several customers who have purchased this TV and all of them have complained about this product and said it is faulty and the company is cheating customers. I want the service team to immediately replace the display/screen FREE OF COST and to provide a solution ASAP. failing which I will reach out to the media against Samsung and will also have to file a suit at the Consumer Redressal Forum for fraud and claim compensation. Hence, I request you to kindly look into this matter and resolve the issue at the earliest.

I Amit Asrani from bilaspur chattisgarh. i have samsung grand 2 model no. SM-G7102 i was submitted my mobile for last 2-3 times samsung service centre for network problem (problem: not registered on network, message not sent, Internet not work) last time bilaspur service centre change mother board of my mobile after that problem not solved still network problem exist. So, i request you permanent solution want for mobile. Please reply as soon as possible. from, Amit Asrani mob: [protected] Email: [protected]@gmail.com

Sir, I purchesed a Sambung Tab S in August. But It was dropped down by my wife and the front glass is broken badly. But the touch is fine and the display is perfect. Do guide me to replace the glass at the earliest. Contact details: Charles - [protected] [protected]@gmail.com

Date: 15.12.14 To The managing director, Samsung customer care, Samsung india electronics pvt. ltd., 2nd, 3rd&4th floor, tower c, vipul tech square, Old golf road, gurgaon sector-43, Gurgaon, Gurgaon-district, Haryana, India – 122002. Dear sir, I am indeed very happy to be a member of samsung family. my family members have been using samsung products since 1999 without any hassles. home appliances like refridgerator, dvd player, lcd tv, mobile phones etc., are playing pivotal role in our day to day life. In the happy mood i went to poorvika mobiles pvt. ltd., 181, tiruchendur road, paklayamkottai, tirunelveli-627002, which is a retail mobile phone shop and purchased one samsung mobile, model no.:gt-e1282rwtins, imei no.:[protected], battery no.:bdif313fs/4-b, vide invoice no.:2861, dt.:22/5/2014.. during purchase the salesman recommended this piece of mobile phone, eventhough i refused it as it was kept opened and had scratches on the backside of the cover. To the surprise, the mobile phone has become in operative due to technical snag on the very next day. i ran to the shop and briefed it to the manager. the particular sales man nervously come and made the mobile phone temporarily operative one. it was operative for one week. again it has become in operative, as per advise of poorvika mobiles pvt. ltd. manager, i approached the samsung service center, 1a/1-g-6, wavoo center, madurai road, tirunelveli-627001in the month of june2014. i was briefed that they have reloaded the mobile software, it was operative for someday, and again the same problem was surfaced. again i approached the service center on 15.7.2014, they replaced the battery. again the same problem was surfaced and the mobile become inoperative. This time i approached poorvika mobiles shop from where it was purchased, he kept it with him along with charger. after a week i again approached poorvika mobiles, palayamkottai to enquire about my mobile they replied that they have just received the mobile from the service center it has to be kept under observation, so you get your mobile after two days. After two days i went there to receive my mobile they asked me to come with original purchased bill, due to frequent occurrence of the same problem, it has to be sent to samsung company for replacement. i returned the requirements made by the retailer shop (poorvika mobiles pvt. ltd.). till such date, though frequent visit i have made, no proper response has been received by me. they have neither returned my mobile after replacement as per promised nor taken any effort. As i am regular user of samsung products, this one incident has made me sad and sorrow. i request you to touch in with the said retailer shop (poorvika mobiles pvt. ltd., 181, tiruchendur road, paklayamkottai, tirunelveli-627002) and make necessary instructions to them to replace the mobile, as soon as possible, as it developed problem the very next day of purchase. Thanking you, Yours faithfully, Enclosure, 1. copy of purchasing bill 2. copy of service center bill (s. vasumathy) Email:[protected]@yahoo.co.in, mobile no. [protected]

I purchased samsung s5 mobile on 15/18/2014 (Rs-42500). But it occured some problem (Speaker problem ). So i gave this mobile to samsung service center at valluvar kottam on 05/12/2014. After solving that problem my mobile looks different they were changed some fare parts without my knoweldge .So take necessary acton. I was fully disappointed.

Hello samsung, i want to draw your kind attention towards that i Asif Salim Sorthiya from virar( thane) state maharashtra. i was a existing customer of LG & i came to buy same brand product. but i have been told about some kinds of samsung offers then i thought to go with samsung brand. i bought samsung grand 2 on 13/11/2014 along with that i got Zaggle bomb gift card of worth Rs.5000 an person from samsung told me how to activate that card. i sent massage to activate that card. next morning i got varification call from customer care. they told me that card will be activate in next 48 hours. today is 16/12/2014 but still card was not activated. in between this time i went to same stroe almost 4 to 5 times. that guy confirmed with their seniors and told me it will be activated very soon. now senior is saying that activation was stopped from samsung. I just want to know that is samsung is using such kinds of cheap tricks to extract the customers toward their brand? If samsung is unable to complete their words which given to the customers then why they run towards such kind of offers. so please reply me as soon as possible. My details is as below Name: Asif Salim Sorthiya Number:[protected] Email id: asif.[protected]@gmail.com Product bought: samsung Grand 2 Billing date: 13/11/2014 Zaggle Bomb Card Number: [protected] Card validity: 12/14 Regards Asif Salim Sorthiya [protected]

I have raised complaint one week by calling to customer care centre RefNo:[protected].The complainr was about my Samsung refrigerator.Technician came at immediate next day and found that problem with PCB.But even after one week, i am getting same reply that "They have ordered and it is not reached yet".I really irritated on this type of service.Please take an immediate action against this complaint.I never expect such a poor service from well know brand like samsung.I will surely rethink when I going to buy samsung product next time.

Dear Sir / Madam Good day, The said mobile was having flickering problem and screen was blank, So we approached your service centre at chembur ( Neel Telecom ) and they had given an estimate of amount Rs. 13, 688.00 by your engineer Mr. Shailesh. For your information the mobile was purchased on 16.12.2013 and it was under warranty. Since the water had gone inside the mobile the warranty for this mobile was cancelled by your executive. Since your estimate was too high we took back our mobile and repaired the said mobile with other local vendor who charged only Rs. 1500.00 only. Now the mobile is working in good condition. My complaint is how can your service centre charge such an exorbitant amount with your customer. During my visit to your service centre i have noticed that your engineers are not attending to the customers well. And they just blindly put any estimate without properly checking the mobile and give whatever estimate they feel like. They give special treatment to their known person. So my experience with your service centre was very bad and request you to look in to the matter seriously. If required i will give the estimate copy for your kind perusal as a proof. Regards Mr. Paul Anthony Mobile : [protected] [protected]@gmail.com

Sir, I given my washing machine for service by calling to samsung customer care number. it has taken long time after calling / follow them, finally visakhapatnam samsung service people came with auto and taken my washing machine and dispatched stating that it was working fine. but after using it is giving loud noise when it spins. I am calling and following up with them from last few days (25Days) no one turned up to look into and not...

I bought a Samsung washer clothes since 2 years values QR 1000 and it Has been disrupted since the week. then i called customer service they already give me reference no [protected] and send Maintenance Officer for me After check he told me the problem in Computer keyboard. when i ask him about the price he told me it cost 650 QR IT IS VERY EXPENCIVE FOR 1 PC in machine fully priced 1000 QR if 1 pc = 650 QR it means The rest of the pieces 350 or 400 QR its very Expensive really i will advise all my friends they didn't pay Samsung and will posted this story in fb and twitter EMAD SHAMS [protected] DOHA, QATAR emad.[protected]@hasoub.com

Hi Team Samsung, Couple of days back, I bought a Samsung device (Cell phone: Galaxy Mega 2) from Spice Retail Kamla Nagar, Delhi-110007 on the basis of a trust that Samsung gives the best quality of product along with the guarantee that what they advertise are what they finally deliver. Samsung is known worldwide for keeping the customer's trust in their product & provide an ultimate services which no one else can do. I am a user of Samsung fridge, Samsung phones & lots many other devices which are manufactured or marketed by Samsung and that's what made me to catch upon an another product and spend 20k on it. Mr.Sunny (Samsung Guy) at Spice suggested me to buy this device which has 16 GB internal memory + 1.5 GB RAM. Apparently before buying the product I also cross checked it on below mentioned 6-7 sites & made my decision on it. But now when I am using it from last 2 days, I felt surprised that this phone has only 8 GB internal memory which is a breach of agreement subsequently only 4.3 GB is what available for user. Why Samsung has started adopting these cheap tricks to sell their goods, do you guys really need to lie to end users to make business. This was never expected from Samsung at least. I need justification & clarification on it. If I will not receive the satisfactory revert within next 24 Hrs trust this mail will be parked in the mailbox of consumer court and other related tribunals. I demand compensation along with a letter from Samsung citing they miscommunicated the product features to me. Samsung site : http://www.samsung.com/my/consumer/mobile-devices/smartphone/android-os/SM-G750F...⇄ Snapdeal : http://www.snapdeal.com/product/samsung-galaxy-mega-2-white/33164986#bcrumbSearc...⇄ ebay.in : http://www.ebay.in/pdt/Samsung-Galaxy-Mega/[protected]?aff_source=Sok-Goog Smart Price.com : http://www.mysmartprice.com/mobile/samsung-galaxy-mega-2-msp4647 GSM Arena : http://www.gsmarena.com/samsung_galaxy_mega_2-6482.php Tech 2 : http://tech.firstpost.com/news-analysis/samsung-galaxy-mega-2-dual-sim-launched-...⇄ Regards Atul Sota [protected] [protected]

Gentle Reminder.I have nearly call more than 30 times to samsung customer care support warranty dept and more than 10 times of local service authorize center in bhuj.But none of them is responding properly.Please suggest how many still gentle reminders i have to send further now???Now i think the time has came that i have to knock the doors of consumer courts...With Regards, Amit Asher

i using net 20mins after mobile automatick switch off.i visit two time barrackpore sevice center but not solve my problem.she toke me you not use aircel sim .you use airtel sim .what hapen.eske matlab mai to samjha nahi par aap samajh gaye hoge.mai chahata hu ke aap mera mobile replace kar de.mai roj roj nahi japauga.mai service karta hu. roj roj jhute nahe melega.

I bought a Galaxy S2 in 2011 (Sep) with a 2yr warranty from Warangal (Hanamkonda). In Feb 2012 (Less than 6 months), the phone stopped working (not even switching on). Like everybody, hoping my warranty would sort the issue, I went to the nearest authorised service center (i.e. In Hanamkonda). They held my phone for 1 day and when I went to them the next day they told me that it was a water logging issue which eventually isn't covered under warranty. Further, since the fungus (apparent proof for water inside the phone) was on the motherboard and had disrupted the power circuit, I was told that the motherboard needs replacement which would cost Rs. 9000. When I asked them for a proper explanation as to how did the water get inside (since I was confident that I had never let a drop of water come near the phone), they gave me bizarre reasons saying it could have been my sweat that got inside through the speaker holes. This was ridiculous. After a long exchange of arguments, I finally succumbed to the pressure and paid the price. Again in March 2013 (almost an year later) my phone stopped working again, but this time with some hiccups. When I had it checked at a service center, again the motherboard had faulted and needed replacement, which I did not get it done clearly because of the cost attached with it. Now I have a non-functioning Galaxy S2 which I truly loved and cherished. I WANT TO COMPLAIN AGAINST THE QUALITY OF THE PRODUCTS BEING SOLD BY SAMSUNG IN INDIA. THEY ARE CLEARLY SUB-STANDARD AND NOT WORTH THE MONEY. I believe in better late than never, if any of you are wondering why I am posting this complaint now. I have shifted out of SAMSUNG and am preaching against buying their products.

Last Oct.24th my brother Mr.Aman Kumar Verma has purchased a Samsung mobile phone model no-Galaxy core 2.I have noticed that phone is defective because the phone restarts and shutdown automatically in every 30-40 min.On Nov.29th I have visited your customer care at Gaya named "Baba Services", your staff said that "it is common complaint in Galaxy core2, it is because of software problem, sir you may please come on 03rd of Dec.for software update".I have visited on 03rd of Dec.and deposited my mobile.On 04th of Dec.I have received a call that your phone is repaired kindly collect it.I have collected my mobile on 05th of.Dec.but problem is remain same.I have visited your customer care again on 06th of Dec.and complaint your staff that the problem is remain same kindly repair or do any other thing that will be suitable for me.They have said that we will change the mother board, I have deposited my mobile again.On 08th of Dec.I have received a message from samsung care that your phone is repaired kindly collect it.I have visited again for collect my mobile, I have asked the staff that is mother board changed or not, she replied that sir IC is changed and your mobile is now OK.I have come back to home with my mobile but noticed that problem is remain same.Now I call your tall free customer care no-[protected] and explained the problem.Then customer care executive said that you will receive a call from our higher authority soon.On 10th of Dec.I have received a call from higher authority of customer care.Your higher authority customer care executive advised me that please visit again the customer care Gaya and kindly call on [protected] from there and please give the call to counter staff.I have visited again on 10th of Dec.i.e.yesterday and made a call to [protected].They suggested your customer care staff/engineer at Baba services that please change the mother board.I have again deposited my mobile and came back.Today i.e.11th of Dec.I have received a call from Baba services that your phone is repaired kindly collect it.I have visited Baba services at 5.45 PM and seat on chair with my token.After 30-40 min when my no came I have visited the counter and asked that problem is resolved or not they said that software updated sir.I have asked that why not you replace the mother board they said that "dekhte hain sir check kar ke".After that they again update only software and handing over my mobile with suggesion that Sir please check at your home if the problem will be same then visit again.Approx my one and half hour wasted at that place.I have came back and again noticed that problem is remain same nothing new. Kindly tell me how many times I will visit your customer care so that my problem will resolve?Why not your customer care change mother board? Kya maine samsung ka mobile le kar bahut badi bhul kar di. Kindly do the needful.Kindly buy back my mobile or replace it. Regards Saurabh Kumar Nutan Nagar, Gaya Mobile-[protected]